Organizational Communication Commons^™

Mission Statement Creation And Dissemination In Service Organizations: Reaching All Employees To Provide Unified Organizational Direction, Julie L.G. Walker

Communication and Theater Association of Minnesota Journal

Scholars extol the virtues of crafting effective mission statements and the importance of its frequent communication. Especially in nonprofit business settings, mission statements can be an important way to provide goals and purpose for an organization’s staff. Creating and conveying mission statements to unify a staff whose tasks span a broad range is a difficult but important part of visionary leadership. This study explored mission statement dissemination at a university to understand its impact on staff whose tasks included limited academic work with students. Analysis of questionnaires found nonacademic staff members were not exposed to the mission statement often and …

The Influence Of Setting On Supreme Court Religious Expression Decisions, Joseph J. Hemmer Jr.

Communication and Theater Association of Minnesota Journal

The First Amendment prohibits any establishment of religion, a dicta that has been applied in an apparently inconsistent manner by the Supreme Court when called upon to evaluate various forms of verbal and nonverbal religious communication. Court decisions have approved religious prayers and displays in government settings. When such exercises and displays were introduced to the public school academic setting, the Court chose to disallow the practice. An examination of judicial opinions reveals that justices recognize three factors inherent to the academic setting which justify the apparently contradictory decisions. Because of the captive nature of the audience, the presence of …

Implementation Of A Debrief “Takeaway” Board, Carly A. Skeath

Master's Projects and Capstones

Abstract

My original focus of my project was to implement Team STEPPS, to help improve the communication and teamwork within our entire perinatal service department. However, as I started I ran into barriers with time and with other projects put out by our management that needed to take president. It is then that I decided to narrow my focus on one aspect of Team STEPPS which we are already implementing, and that is debriefs. As a member of the Perinatal Patient Safety Program (PPSP), I was able to learn about all the takeaway’s we received from debriefs that had occurred, …

Workplace Dignity: Communicating Inherent, Earned, And Remediated Dignity, Kristen Lucas

Faculty and Staff Scholarship

Extant research on dignity at work has revealed conditions that contribute to indignity, employees’ responses to dignity threats, and ways in which employees’ inherent dignity is undermined. But while dignity – and specifically indignity – is theorized as a phenomenon subjectively experienced and judged by individuals, little research has privileged workers’ own perspectives. In this study, working adults reveal how they personally experience and understand meanings of dignity at work. I describe three core components of workplace dignity and the communicative exchanges through which dignity desires commonly are affirmed or denied: inherent dignity as recognized by respectful interaction, earned dignity …

Organizational Use Of Social Media: The Shift In Communication, Collaboration And Decision-Making, Dhruvi A. Naik

Masters Theses, 2010-2019

Organizational use of social media: The shift in communication, collaboration and decision-making

Social media has driven organizational communication, collaboration and decision-making in recent times. This thesis focuses first on the popularity and widespread usage of social media like Facebook, Twitter and LinkedIn and how it has provided businesses with platforms to collaborate and communicate virtually. It then explores how organizations can implement social media for the purpose of external marketing and advertising, to connect to consumers and for the purpose of internal communications. For example, how can organizations tap the potential of social media and connect with consumers? Social media …

Organizational Change In Volunteer-Based Organizations: Communication Change Strategies In Church Congregations, Daniela Viviana Fuentes Riffo

Masters Theses & Specialist Projects

The current study fills a gap in the communication and management literature by providing additional insight regarding the effective communication strategies used by church leaders during organizational change. The researcher sought to find out how beliefs held by church members predicted their receptivity to change and their intent to leave their organization. Participants from diverse church denominations (N = 208) completed an online survey questionnaire asking them to think about a particular change they had experienced in their current or former church. The results of statistical analysis showed: (a) Church members´ beliefs regarding discrepancy, efficacy, principal support, and valence, positively …

Organizational Communication: Perceptions Of Staff Members' Level Of Communication Satisfaction And Job Satisfaction, Priti Sharma, James Lampley, Donald W. Good

ETSU Faculty Works

The purpose of this research study was to explore the topic of organizational communication in higher education and examine staff members’ perceptions about their level of communication and job satisfaction in their workplaces. This study was also designed to test the relationship between communication satisfaction and job satisfaction by analyzing the significance of different dimensions of Communication Satisfaction with the view that satisfaction is multifaceted.

The results of the study indicated that gender differences and the number of years in service do not seem to make a significant difference in the level of satisfaction among staff members, but the level …

The Use Of Fantasy Theme Analysis To Describe The Group Communication And Creative Problem-Solving Skills Of University-Level Students As They Prepare For Destination Imagination Global Finals Competition, Elizabeth Morgan Armstrong

Dissertations

Problem and Purpose

In order to meet the growing needs for efficiency in the workplace, industry is turning to group-work and collaboration. Successful teams are in demand because they not only meet the efficiency needs, but also provide the kind of bonding that creates convergence in the members. The chemistry or recipe for this kind of success is difficult to pinpoint, however, and several aspects of group communication and skills, need to be re-examined using communication theory. The purpose of this study is to describe one of those aspects—group creative problem-solving—in order to see how the communication used in that …

Issues In Central Bank Communication, Williams D. Kareem

Bullion

This article examines salient issues in communication which is a key aspect of Central Banking. Although, the value of communication has been hitherto ignored, it has become evident over time that, for a central bank to succeed in achieving its set objectives and mandates, it must put in place effective and efficient mechanisms needed in crafting, and disseminating information about its policies. The ability of the central banks to identify their stakeholders and address their unique communication needs will enable them to earn the trust of their stakeholders and portray them as transparent and accountable entities.

Understanding Work Socialization: A Qualitative Study Of A Youth Employment Program, Katelyn S. Sandor

Masters Theses

Through early work experiences, often in part-time jobs, young people come to learn about the working world. This learning process is often considered a source of anticipatory socialization, or an experience that comes before real work and serves to socialize individuals into particular organizations and vocations. In contrast, this study seeks to understand how individuals are socialized into broader meanings of work through early, part-time work experiences by studying a Youth Employment Program (YEP) aimed at providing hands-on job opportunities for at-risk youth. Drawing upon in-depth interviews, I analyze what young people learned about work and how such learning occurred. …

Master Of The Universe: The Theatrical Director As Artist And Communicator, Audrey Thomas

Masters Theses

This qualitative study was undertaken to examine the processes by which theatrical directors determine the theme for a production and communicate their unifying artistic visions to the agents who, in turn, relay it to the audience. The research revealed that the director's message is formed through comprehensive study of the text, the artifact around which the system is formed, as well as information which provides context for the work of the playwright; consideration of the theatrical organization's missional objectives (the environment in which the system exists); and concerns of artistic leadership. Communication of the concept to stakeholders, and ultimately to …

Portraying Sense Of Community Through Communication: How To Maximize The Benefit Of Social Media For A Community Agency, Julia Walter

Honors Theses

Perceptions of social media networks are changing rapidly. Their purpose, function, effectiveness, and relevance are being widely debated while their global popularity and societal influence escalate. While individuals used the networks to share, manage, and change their personal lives, organizations jumped at the chance to benefit from low-cost public relations, advertising, and market research. Many organizations speedily adjusted their communication strategies to access these low-cost resources. Due to historical marginalization many nonprofit community agencies were slower to integrate this new media costing them the opportunity to compete for audience attention on level with the private industry. Neglecting to integrate these …

Commentary: Changing The Channel: Public Health Communication In The 21st Century, Anna Goodman Hoover

Frontiers in Public Health Services and Systems Research

This commentary asserts the need for research examining the use and efficacy of social media as a tool for meeting public health stakeholders’ information needs. The author points to several potential research questions for the field, situates studies addressing these questions within the PHSSR Research Agenda, and introduces the work of Harris et al. that is included in this issue of Frontiers. The commentary closes with a call for horizontal stakeholder communication that supports evidence-based decision-making.

Sales Process And Training Overview, Thomas Holcomb

Communication Studies

Overview of the sales process as established by the National Collegiate Sales Competition (NCSC). This paper details Cal Poly's Sales Development Program and covers the ins and outs of what makes an effective salesperson. Would be beneficial for anyone who is considering sales as a career, looking to improve their sales abilities, or just searching for a senior project idea.

Eat More Chicken And Lead More People: Perceived Measures Of Servant Leadership At Chick-Fil-A, Michael Mishler

Masters Theses

This present study used survey data from 31 employees working at 2 Chick-fil-A locations to assess the supervisor's perceived level of supervisor's level of servant leadership and how the level (a) affects coworker's perceptions of performance, (b) job satisfaction, and (c) relational trust amongst coworkers. The participants ranged in ages from 18-50. The average age for the participants was 26. The data for the study was collected through the distribution of surveys to individuals who currently work at Chick-fil-A. The two selected locations were approximately 300 miles apart in Virginia. The study employed quantitative research methods in order to collect …

Art And Space: Impacting The Workplace, Erin V. Mccool

Senior Honors Theses

Art in its various forms and applications has always been a part of the human experience. Art can be intrusive, thought provoking, or simply beautiful. Although art comes in many different styles and forms, art continues to capture our imagination. The purposes of this thesis are to discover how art affects human activity in the workplace as well as the qualities that make artwork in the workplace successful. Based on the findings of this study, artwork will be created for the Center for the Advancement of Faculty Excellence at Liberty University in order to create a lively, creative environment. By …

Best Practices For Effective Corporate Crisis Management: A Breakdown Of Crisis Stages Through The Utilization Of Case Studies, Katelyn Smith

Journalism

In the most recent decade, there has been a shortage of effectively managed corporate crises. This study is meant to discover the reasons behind the ineffective crisis management responses through the inspection of past corporate case studies in crisis management, as well as what can be done to help corporations use crisis management more effectively. The best practices in effective corporate crisis management in the three different stages of a crisis were attained through the utilization of case studies and expert opinions. The recommendations for practice include making pre-planning and evaluation regarded as more important in crisis management plans, choosing …

Workplace Dignity In A Total Institution: Examining The Experiences Of Foxconn’S Migrant Workforce, Kristen Lucas, Dongjing Kang, Zhou Li

Department of Communication Studies: Faculty Publications

In 2010, a cluster of suicides at the electronics manufacturing giant Foxconn Technology Group sparked worldwide outcry about working conditions at its factories in China. Within a few short months, 14 young migrant workers jumped to their deaths from buildings on the Foxconn campus, an all-encompassing compound where they had worked, eaten, and slept. Even though the language of workplace dignity was invoked in official responses from Foxconn and its business partner Apple, neither of these parties directly examined workers’ dignity in their ensuing audits. Based on our analysis of media accounts of life at Foxconn, we argue that its …

Visual Communications On The Road In Arkansas: Analysis Of Secondary Students Videos, Stuart Estes, Kristin M. Pennington, Leslie D. Edgar

Discovery, The Student Journal of Dale Bumpers College of Agricultural, Food and Life Sciences

In the summer of 2010, the Visual Communications on the Road in Arkansas: Creative Photo and Video Projects to Promote Agriculture program was initiated. The program consisted of a two-week agricultural communications curriculum that would be taught by agricultural science teachers in Arkansas. The curriculum was composed of lessons about photography, writing, and videography, and the program introduced students to digital photography and videography equipment and the proper uses of equipment. Once the curriculum was taught in secondary schools, a mobile classroom unit—consisting of a travel trailer, photography and videography equipment, and laptop computers equipped with editing software—would visit the …

Coping With Distance: An Empirical Study Of Communication On The Jazz Platform, Renuka Sindhgatta, Bikram Sengupta, Subhajit Datta

Research Collection School Of Computing and Information Systems

Global software development - which is characterized by teams separated by physical distance and/or time-zone differences - has traditionally posed significant communication challenges. Often these have caused delays in completing tasks, or created misalignment across sites leading to re-work. In recent years, however, a new breed of development environments with rich collaboration features have emerged to facilitate cross-site work in distributed projects. In this paper we revisit the question "does distance matter?" in the context of IBM Jazz Platform -- a state-of-the-art collaborative development environment. We study the ecosystem of a large distributed team of around 300 members across 35 …

Flavor Of Slo, Kendra Noel Jorde

Communication Studies

This paper summarizes what goes into planning the event called Flavor of SLO. Flavor of SLO is an event held in San Luis Obispo that offers tastings of beer, wine, and food vendors. This paper specifically talks about the major duties that the food liaison handles and what went into this years work looked at through a communication studies perspective.

From Forgotten Intranet To Successful Wiki, Darcy C. Del Bosque, Kristen Costello

Library Faculty Research

Communication within an academic library can be challenging. The collective nature of wikis and their ability to allow multiple people to edit them have made wikis an ideal technology to help address communication issues within organizations. A successful wiki implementation can help to improve communication issues, but only if staff adopt the new technology. University of Nevada, Las Vegas (UNLV) libraries implemented an internal staff wiki in 2007 to replace the staff intranet. Information routinely stored on the wiki includes meeting minutes and committee work, policies and procedures and training materials. This paper illustrates the implementation process by providing an …

Thinking About Technology – Collaboration Versus Communication: Selecting The Appropriate Tool, Darla Jackson

Other Faculty Publications

No abstract provided.

Nonprofit Leadership. Introduction: Miracle Workers At The Helm. New Ways Of Exercising Leadership, Kristen Mccormack

New England Journal of Public Policy

Leading a nonprofit organization in today’s world requires nothing less than a miracle worker at the helm. That could be the conclusion one might draw from reading the literature on the traits, skills, and characteristics required to lead a nonprofit organization. Today’s leaders should be honest, competent, forward looking, and inspiring as well as intelligent, fair-minded, broad-minded, courageous, straightforward, and imaginative. Leaders should be of high integrity, dedicated, magnanimous, humble, open, and creative while energizing others. Able to cope with change, leaders must establish direction, align people, motivate, and inspire while effectively communicating their story. He or she must be …

A Cross-Cultural Study Of Intergenerational Communication In Workplace, Yan Guan

Dissertations

This study investigates intergenerational relationships in organizational settings and uses Communication Accommodation Theory (CAT) to examine the influence of age, power, culture, and self-construal on young workers' perceptions of intergenerational communication. According to CAT, communication is stereotypical due to outgroup bias, people favor their own age or power group more than other age or power groups. CAT research showed that young Asians' perceptions of intergenerational communication may be more negative than their Western counterparts. Self-construal was studied to understand the nature of culture's influence. Research and theory supported nine hypotheses and three research questions.

A study using self-report measure was …

Studying Organisational Culture : Hicom India, Abinash Panda, R K Gupta

IIMB Management Review

A strong culture facilitates coordination and communication and distinguishes successful organisations from others. In a market characterised by continuous innovation and swift imitation, a strong and productive culture can be an important source of sustainable competitive advantage because it is difficult to imitate. Managers need to learn that where culture may matter most is in its impact on the ‘hard’ stuff, such as strategy and structure. Practitioners and academics in India and abroad have been systematically attempting to understand organisational culture. Although the study of organisational culture gathered momentum in the early 80s, researchers by and large conceptualised culture from …

Leading Organizations Through Transition : Communication And Cultural Change By Stanley A Deetz, Sarah J Tracy And Jennifer Lyn Simpson, Sage Publications., Puneet Arora

IIMB Management Review

No abstract provided.

More Effective Communication: A Manual For Professionals By Vilanilam J V; Response Books, New Delhi, 2000, Pp 238, Price: Rs 175., Asha Kaul

IIMB Management Review

An understanding of the "concepts of professionalism, organisational communication and theories applicable to managerial communication" is mandatory for professionals and students alike. Dr J V Vilanilam uses this as a premise to propound his ideas on communication in his book, More Effective Communication. The author is ex-Vice Chancellor of the University of Kerala and also served as Professor and Head of the Department of Communication and Journalism at the same university.

A Communication Audit Of The Catholic Diocese Of Wheeling-Charleston, Larry W. Dorsch

Theses, Dissertations and Capstones

Communicating the Gospel of Jesus Christ is the principal existential task of the Church. "Communicating" and "the Gospel" both are terms loaded with philosophical underpinnings and practical implications that constantly challenge the church to examine its established patterns of ministry and behavior, as well as its priorities and budgets.

The strides in communication practice and technology of the twentieth century have shaken the church's modus operandi in ways that are unparalleled in the previous nineteen centuries of Christian faith. While to be sure the invention of the printing press in the fifteenth century sparked major shifts and realignments in the …