Organizational Communication Commons^™

Corporate Crisis Communication: Examining The Interplay Of Reputation And Crisis Response Strategies, Dane M. Kiambi, Autumn Shafer

College of Journalism and Mass Communications: Faculty Publications

This experiment study used a 2 × 3 between-subjects design to assess two factors in crisis communication and reputation management—prior corporate reputation (good and bad) and crisis response strategies (apology, sympathy, and compensation)—on an organization facing high crisis responsibility. Results indicate that stakeholders prefer apology to compensation response strategies. Organizations with a prior good reputation have better postcrisis reviews that those with a prior bad reputation. Crisis managers facing crises that generate high attribution of crisis responsibility and anger are advised to rely on apology rather than compensation strategy. It would also be advantageous for an organization with prior good …

The Impact Of Receiver Sex On Feedback Message Choice By Supervisors And The Influence On Employees' Attitudes And Behaviors, Amanda Ruth Slone

Theses and Dissertations--Communication

The present study investigated the influence of receiver sex on supervisor’s feedback message choice, and the influence of the interaction between receiver sex and feedback message type on employees’ subsequent behaviors and attitudes. Participants (N = 45) included a representative sample from a reputable organization in the southeastern United States. Both quantitative and qualitative data were collected using a survey methodology. This mixed-methods approach revealed that while participants in this study rated the overall atmosphere of the performance evaluation as positive and informal, the interaction between receiver sex and feedback message type did have a statistically significant influence on …

Turning To Case Studies As A Mechanism For Learning And Evaluation In Action Learning, Denise O'Leary, Paul Coughlan, Clare Rigg, David Coughlan

Conference papers

Case studies are a useful means of capturing and sharing experiential knowledge by allowing researchers to explore the social, organisational and political contexts of a specific case. Although accounts of action learning are often reported using a case study approach, it is not common to see individual case studies being used as a learning practice within action learning sets. Drawing network action learning project this paper explores how the process of coaching, articulating, authoring, sharing and editing case studies provided a vehicle for learning and research within the network action learning sets. The intended contribution of this paper to the …

A Study Of The Success Of Group Formation In Virtual Teams Using Computer-Mediated Communications, Eliel Melón-Ramos

CCAC Theses and Dissertations

In the digital domain, virtual teams within organizations and corporations are becoming common. Restructuring an organization or corporation is vital because competition and globalization are increasing. In this era of globalization, distributed working groups need to develop a competitive advantage in these ever-changing environments. Historically, teams had experienced problems stemming from geographical and temporal limitations. With the increase of technology in telecommunications, organizations are increasingly forming virtual teams, which have become critical to the survival of nearly any corporate entity.

Virtual teams have some of the same problems that regular teams have. One of the key challenges is the method …

An Investigation Of Socio-Technical Components Of Knowledge Management System (Kms) Usage, Noel Wint Jr.

CCAC Theses and Dissertations

Existing literature indicates that although both academics and practitioners recognize knowledge management (KM) as a source of competitive advantage, users are not always willing to use a knowledge management system (KMS). Because of the social nature of knowledge transfer, a KMS can be considered a socio-technical system. Many explanations have been presented for this failure to utilize the KMS. These explanations include a number of the socio-technical factors relating to people, processes, and technologies. While these factors may have significant explanatory power when examined independently, existing studies have not sufficiently addressed the interactions among all three socio-technical factors or their …

A Grounded Theory Approach To Healthy Work Environment: Its Impact On Nurses, Patient Safety, And Significance In Healthcare Settings, Nicole Sevilla-Zeigen

Dissertations

A healthy working environment has been an area of interest for occupation health providers. There is anticipation that a safe working environment improves patient safety, which is associated with reduction in clinical nurse errors. Issues with medication errors and poor working environment pose a greater risk to patient safety. The aim of this qualitative study was to provide a broad understanding on nurses’ perceptions on the processes that influence a healthy working environment and the impacts of a healthy working environment on patient safety. An interpretive grounded theory methodology was used in this study to evaluate nurses’ perceptions in acute …

Mission-Driven Communication For The Non-Profit Organization: A Case Study Of The Downtown Spokane Partnership, Lindsey Pilar Klemmer

EWU Masters Thesis Collection

"The development, content, and application of mission statements have been highly researched, studied, and discussed in generic terms. This case study was designed to develop and expand understanding of the mission of Downtown Spokane Partnership, rather than to generalize beyond it. Mission-focused questions were included in a communication audit conducted for Downtown Spokane Partnership [DSP], a non-profit organization [NPO] that advocates for the development of the downtown Spokane area. The study investigated perceptual differences and similarities of the DSP mission expressed by downtown business owners and DSP constituents compared to those expressed by DSP's staff and board members. The results …

White Paper On Mentoring Research And Best Practices, Elina Erzikova, Diana Martinelli

Faculty & Staff Scholarship

Sponsored by the Plank Center for Leadership in Public Relations, this white paper draws upon mentorship research literature and summarizes 12 key insights and eight best practices gleaned from that work. Key insights include: mentoring as a bi-directional and multiple relationship process, mentors as co-learners, long-term benefits for protégés, mentorship’s long-term value, the roles of involvement and similarity, the power of both formal and informal mentorship, mentorship as leadership development, and the promise of e-mentoring. The paper also includes sections on mentoring college students and ways to evaluate mentoring programs.

Ncjr Annual Report: 2016, Ryan E. Spohn

Reports

The Nebraska Center for Justice Research (NCJR) was established in 2014 with a mission to develop and sustain criminal justice research capacity internal to the State of Nebraska. Our goal is to assist the Legislature, justice agencies, practitioners, foundations, and stakeholders with research and evaluation to reduce recidivism, promote the use of evidence-based practices, and improve public safety. This annual report summarizes the activities and financial status of NCJR in its second year.

Northside, Jesse L. Houk

Theses and Dissertations--English

The Northside of Lexington, Kentucky is an area with its own culture, community and art. While living in this community I was able to learn, grow and develop alongside this newly renovated area. The people and their lives intersect in such a way that creates a tension at times. However, many social awareness advocates vie for the success of this neighborhood for many years to come. The objective of studying such an area as the Northside in Lexington is to focus on the similarites rather than the differences in culture, community and artistic endeavor. With a collection of essays and …

Nbc Peacock North Winter 2016, Peacock North Staff

NBC Peacock North Newsletter

Highlights include: Willard Scott Retires -- Mike Noseworthy and Anthony DeRosa Retire -- Linda Ellerbee Retires -- Peacock Profile: Rod Prince -- Jeff Samaha's 50th Anniversary at NBC -- Silent Microphones

Generational Growing Pains As Resistance To Feminine Gendering Of Organization? An Archival Analysis Of Human Resource Management Discourses, Kristen Lucas, Suzy D'Enbeau, Erica P. Heiden

Faculty and Staff Scholarship

Guided by a feminist communicology of organization framework, we examine generational growing pains by analyzing discourses appearing in HR Magazine at three different points in time, which approximately mark the midpoint of Baby Boomers’, Gen Xers’, and Millennials’ initial entry into the workplace. We reconstruct historically situated gendered discourses that encapsulate key concerns expressed by human resource management professionals as they dealt with younger generations of workers: Personnel Man as Father Knows Best (1970), Human Resource Specialist as Loyalty Builder (1990), and Talent Manager as Nurturer (2010). We propose that frustrations expressed by older generations about Millennials may not be …

The Tornado That Struck Embry-Riddle Aeronautical University On Christmas Day, 2006: Lessons Learned From A Near-Miss, John M. Lanicci

Journal of Aviation/Aerospace Education & Research

An F2 tornado that touched down in Daytona Beach on Christmas Day afternoon caused over $50 million of damage to the Embry-Riddle Aeronautical University campus and nearby neighborhoods. The tornado was part of a severe-weather outbreak over Florida, Georgia, and South Carolina that began during the overnight hours of 25 December 2006. Examination of surface and upper-level meteorological charts and vertical soundings on the morning of 25 December showed stability and wind-shear conditions favorable for tornadic thunderstorms over this region. The evolution of the squall line that moved through east-central Florida, and the parent thunderstorm that produced the tornado was …

A Qualitative Analysis Of Belonging In Communities Of Practice: Exploring Transformative Organizational Elements Within The Choral Arts, Aubrielle J. Holly

Graduate Student Theses, Dissertations, & Professional Papers

A qualitative analysis was conducted with a community choir as an exemplar of a community of practice. Semi-structured, collaborative interviews with eighteen of the choir’s members and eleven hours of field observation were conducted. The socialization process was briefly examined and discussed as it informed membership experiences in the choir. Four research questions were proposed to examine the ways in which the defining characteristics of communities of practice were communicatively enacted within the choral context. The construct of belonging was examined as an addition to Wenger’s (1998) communities of practice framework. Data analysis followed the grounded theory methodology of Strauss …