Organizational Communication Commons^™

An Assurance Of Learning Success Model: Toward Closing The Feedback Loop, Bonita L. Betters-Reed, Mindell Reiss Nitkins, Susan D. Sampson

Organization Management Journal

This paper provides a systemic approach to building and sustaining a solid assurance of learning program using the framework of Kotter’s (1995) Strategic Model for Transforming Organizations. A comprehensive model for launching and sustaining a systemic approach to program review that ‘‘closes the loop’’ is shared step by step. Particular attention is paid to the organizational behaviors and processes that accompany each step, and to sharing important lessons that were learned. A review of the assessment literature in higher education and recent Advancement of Collegiate Schools of Business International (AACSB) contributions to this body of knowledge identifies a critical gap …