Interpersonal and Small Group Communication Commons^™

Drug Use And Harm Reduction: Community Readiness As Pathway To Well-Being And Reintegration, Lauretta Ekanem Omale

Dissertations

Drug abuse negatively impacts the life and well-being of those who use drugs; this harm often extends to their loved ones, communities, and society. One presumptive set of psychological explanations for drug abuse is an addictive personality, a psychological susceptibility resulting from challenging family relationships, inadequate reinforcement, the absence of healthy role models, conflicting parental expectations, and a lack of love and respect. Harm reduction is a public health approach that focuses on minimizing the harmful effects of drugs and reducing judgment. It aims to meet people where they are in life and provide judgment-free, empathetic, supportive, and needed medical …

The Politics Of Expertise And The Articulation Of Authority In Democracy: Cognitive Style And Intelligibility In The Education Of Problem-Solving And Professional Decision-Making In The Domain Of Law, Michael W. Raphael

Dissertations, Theses, and Capstone Projects

Computational complexity refers to the representational aspect of problem-solving. This representational aspect is commonly understood to describe the regularities that organize the definition of the problem-situation, the qualities that designate its difficulty, either in terms of the process of arriving at a definition of the problem or in the process of arriving at a solution. It is for this reason, that it is commonly said that “representational design precedes computational efficacy.” The point of this maxim is to serve as a reminder that an efficient use of resources begins with the design of near decomposability, the specification of the properties …

Teamwork That Affects Outcomes: A Method To Enhance Team Ownership, Brian Carlson, Richelle Graham, Brad Stinson, Jordan Larocca

Patient Experience Journal

Healthcare is the ultimate team sport, and this case study explores how to build teamwork across teams. The ability for nursing, environmental services and food and nutrition services to work collaboratively to benefit patients is paramount to a patients experience and outcomes. The case study describes how the work was done to build teams and then improved outcomes in both patient and employee experiences. The learnings are applicable to any team setting not just those described in this case study.

Experience Framework

This article is associated with the Staff & Provider Engagement lens of The Beryl Institute Experience Framework ( …

Beyond Service Education: Impacting The Human Experience With Sustained Training Utilizing The Experience Model Of Communication, Jennifer S. Packard, Rebecca A. Brustad, Jane M. Hoplin, Sheila K. Stevens

Patient Experience Journal

Patients scheduling or checking in for medical appointments often share with frontline employees’ details of their stories, including their worries, prior negative experiences, and hopes. These interactions require employees to not only complete their task, but also to be mindfully present, picking up on important social cues and showing appropriate emotional congruence and empathic understanding. Based on a review of recorded patient calls, a gap was identified in the communication skills of desk and scheduling staff at this large academic medical center, and a sustained training program was created to fill this gap. The training is centered on an evolving …

Celebrating Hmong: A Minute Ethnography Of Hmong Americans In Minneapolis, Madison Baczuk

Ursidae: The Undergraduate Research Journal at the University of Northern Colorado

The Hmong people are a culture that originated in Southern China. However, many Hmong people fled to the U.S (among other nations) with the conclusion of the Vietnam war. Like other Asian cultures, the Hmong people are collectivist and give priority to family members of greater age and of the male gender. The Hmong celebrate birth, marriage, and death through sacred rituals and traditions that honor their ancestors. The Hmong language is in danger of extinction due to globalization. Yet, globalization also brings the general public greater knowledge and exposure to the wonderful culture of the Hmong people.

Consumer Representative Experiences Of Partnership With Health Workers In Australia, Coralie R. Wales, Judith A. Lababedi, Alison Coles, Philip Lee, Emma Clarke

Patient Experience Journal

We examine the experiences of Consumer Representatives participating in consumer engagement activities across a public health service in NSW, Australia. A team of Consumer Representatives and staff members use a participatory, constructivist paradigm and a hermeneutic phenomenological approach to analyse ten interviews with Consumer Representatives over three years 2017-2019, and three focus groups in 2020. We explore these experiences and identify the linked contextual factors from their points of view. Consumer Representatives were prepared to invest their time, but they needed respect. “Respect” from a consumer perspective was being meaningfully included, supported and heard, and activities needed to be purposeful …

Perceptions Of Care & Patient-Provider Communication By Varying Identity Groups In A Collegiate Health Clinic, Yewande O. Addie, Tatiana Maser, Cecilia Luna, Casey Rayfield, Kelli R. Agrawal

Patient Experience Journal

LGBTQ patients experience discrimination and poor access to quality health care, but there is little inquiry on the experiences of LGBTQ patients in student health clinic. The purpose of this study was to examine the quality of patient-provider communication (PPC) among sexual and gender minority patients, especially those who have intersecting minority identities, in a student healthcare setting. An online survey measured PPC using the Communication Assessment Tool (CAT) and contextual questions regarding identity and perceptions of judgment. Analysis tested intersectional variance in both. A convenience and snowball sample of 102 respondents, 18+, that utilized health services at a public …

Teleboard: The Move To A Virtual Family Advisory Board, Sheryl Chadwick, Deejo Miller, Kathryn Taff, Amanda Montalbano

Patient Experience Journal

Restrictions on in-person meetings were going to hamper the ability for the well-established Family Advisory Board (FAB) for our pediatric hospital to continue meeting unless a virtual meeting platform was introduced. The FAB was moved to a virtual platform for the April and May 2020 meetings. Attendance rates from family members and staff were measured and compared to the previous 14 in-person meetings. Contributions during the virtual meetings from each attendee type were recorded to analyze engagement during virtual meetings. There was no statistical difference in average attendance for virtual compared to in-person meetings, 75% versus 64.3% for family members …

Implementing Inter-Professional Patient-Family Centered Plan Of Care Meetings On An Inpatient Hospital Unit, Nicolas Hernandez, Alice Fornari, Sage Rose, Leanne Tortez

Patient Experience Journal

Inpatient plan of care meetings support efforts to encourage collaborative practice and patient-family centered care and result in an effective strategy to enhance communication and patient satisfaction. Clinical team members participated in patient/family centered plan of care meetings at a community hospital in a selected inpatient unit with full time hospitalist physicians. Quantitative data were gathered pre/post implementation from the external Hospital Consumer Assessment of Health Care Providers (HCAHPS) survey. HCAHPS data were collected independently, specifically for questions related to communication between patients, family members/guardians and the medical team and also the effects of care transition. There was a slow …

Gettysburg Social Sciences Review Spring 2018

Gettysburg Social Sciences Review

No abstract provided.

Exploring The Role Of Culture In Communication Conflicts: A Qualitative Study, Sadia Deep, Berhannudin Mohd Salleh, Hussain Othman

The Qualitative Report

This research article as a part of larger study intends to explore the role of culture in triggering communication conflicts among employees at the workplace. It also explores the role of Problem-based learning in resolving these culture based conflicts. Being a part of human life, conflict is a pervasive aspect of the socio-cultural and professional environment, especially at the workplace. The role of culture has one of the aspects that have played a pivotal role in initiating conflicts in the past. Using a qualitative research approach, this descriptive phenomenology study gathered data from semi-structured interviews from eighteen selected employees belonging …

How To Conduct A Mini-Ethnographic Case Study: A Guide For Novice Researchers, Patricia I. Fusch Ph.D., Gene E. Fusch, Lawrence R. Ness

The Qualitative Report

The authors present how to construct a mini-ethnographic case study design with the benefit of an ethnographic approach bounded within a case study protocol that is more feasible for a student researcher with limited time and finances. The novice researcher should choose a design that enables one to best answer the research question. Secondly, one should choose the design that assists the researcher in reaching data saturation. Finally, the novice researcher must choose the design in which one can complete the study within a reasonable time frame with minimal cost. This is particularly important for student researchers. One can blend …

Intersubjective Norms: Cultural And Interpersonal Perspective, Kimin Eom, Heejung S. Kim

Research Collection School of Social Sciences

Normative perspectives in cultural psychology provide a fresh view to understand the processes of cultural influence on human behavior. Although much of the existing research focuses on individuals’ internalized personal values and beliefs to explain cultural tendencies, the new perspective proposes perceived intersubjective norms as an alternative key component in cultural influence (Chiu, Gelfand, Yamagishi, Shteynberg, & Wan, 2010; Zou et al., 2009). Extending this newly emerging approach, the lead articles in this special issue address some of the important questions and issues of normative perspectives in cultural psychology. The articles provide useful explanations for why individuals vary in the …

Breaking Down Walls, Building Cross-Cultural Relationships, Jonathan H. Bukowski

VA Engage Journal

Challenges for young men and women entering the workforce upon college graduation are dauntingly intimidating. Major forces driving against success are very often connected to miscommunication, inter-cultural differences, and misperceptions about contrasting values and beliefs. A very simple and exciting way to learn and build strategies for overcoming these obstacles is choosing to study abroad during college. However, I argue that one should go a step further and make the courageous choice to volunteer while abroad. Not only will students build confidence in their ability to minimize cultural conflicts and issues, but they will also uncover the true cultural norms …

Impact Of Improving Throughput In The Emergency Department, Katherine J. Edrington

Doctor of Nursing Practice (DNP) Projects

The purpose of this project was to evaluate the patient experience in the emergency department (ED) and in the inpatient setting while correlating increased throughput and patient outcomes at a suburban Acute Care facility in Ohio. The culture in the organization has lacked accountability and ownership of the patients. The ED admitted length of stay (ALOS) was 358 minutes in the beginning of 2013. For the first time in the organization’s history, the ED ALOS is now typically less than the recommended benchmark of 300 minutes. A report of findings among ED’s surveyed showed the ALOS best practice is 244 …

Enhancing Patient Experience By Training Local Trainers In Fundamental Communication Skills, Calvin L. Chou, Laura Cooley, Ellen Pearlman, Maysel Kemp White

Patient Experience Journal

Medical centers have a vested interest in improving patient experience through enhancing communication skills. The American Academy on Communication in Healthcare has helped institutions across the country establish internal expertise through delivering train-the-trainer programs. The phases of the program include preparing for implementation of the program, having program participants undergo a fundamental communication skills workshop and then understanding the theoretical and practical rationales underlying the workshop, setting up practice sessions for participants to achieve mastery, and ensuring long-term viability of a communication skills improvement initiative. Outcomes for participants include increased self-assessed personal communication skill, optimism about rolling out a communication …

Re-Imagining The Digitalcommons Collections At The University Of Rhode Island: Innovative Approaches Using Technology To Advance The Student Experience, Joseph A. Santiago

Student Affairs Digital Community Development

Proposal Application for 2012 Innovative Approaches Using Technology to Advance the Student Experience. This proposal outlines a plan to utilize the DigitalCommons Collection as a unifying platform that can be the vehicle for community scholarship, creativity, and outreach. This article communicates a strategy to connect the URI community through multiple points of access and create a blended environment in which all people may share and learn from each other.

A rough draft of the proposal has been included demonstrating a slightly different interface and the beginnings of the writing process.