Interpersonal and Small Group Communication Commons^™

Participation, Danielle M. Pillet-Shore

Faculty Publications

What does it take to participate in direct, naturally occurring social interaction? Conversation analytic (CA) studies reveal that “participation”—who participates, when, and how—is dynamic and locally, multimodally achieved by the people involved. Particularly in social situations when people are concurrently accessible to one another’s naked senses (Goffman, 1964), co-participation is enabled and performed through embodied and vocal resources including talk, gaze, facial displays, body orientation/posture, proximity, and gestures (e.g., M. H. Goodwin, 1999; C. Goodwin & M. H. Goodwin, 2005; Pillet-Shore, 2010; Sidnell, 2009). Using a multimodal CA lens, this chapter illuminates how “participation” is achieved in real-time, naturally occurring …

‘Routines’ And ‘Formulaic Language’ In Conversation Analysis (Author's Extended Data), Danielle M. Pillet-Shore

Faculty Publications

Though the field of conversation analysis (CA) was founded upon examinations of interactional “routines” such as conversation openings and closings, conceptualizing and categorizing communicative phenomena as “formulaic” is anathema to CA. This chapter details how, since its inception, CA work has empirically elucidated how participants to recorded episodes of naturally occurring social interaction actively and collaboratively accomplish conversational activities as ‘routine’ or not by selecting from available action alternatives, spontaneously coordinating their selections vis-à-vis one another. Taking a multimodal CA approach, this chapter reviews state-of-the art literature on how people open and close in-person and telephone conversations, showing the immense …

Where The Action Is: Positioning Matters In Interaction, Danielle M. Pillet-Shore

Faculty Publications

Position matters. As a conversation analyst examining any form of recorded synchronous human interaction – be it casual or institutional – I constantly monitor for, and organize my collections of target phenomena around structural position: Where on a transcript and when in an unfolding real-time encounter does a participant enact some form of conduct? Because conversation analysis (CA) is primarily focused upon action sequences, I use CA methods to examine the ways in which participants’ audible utterances and visible body-behaviors accomplish particular social actions due at least in part to their positioning within a sequence of interaction – …

Depersonalizing Troubles In Institutional Interaction: Routinizing In Parent-Teacher Conferences, Danielle M. Pillet-Shore

Faculty Publications

This article advances our understanding of institutional interaction by showing when and how it can be advantageous for professionals to treat addressed-recipients as non-unique. Examining how teachers talk about children-as-students during parent-teacher conferences, this investigation illuminates several specific interactional methods that teachers use to depersonalize the focal student’s trouble, delineating as among these the novel practice of “routinizing”—citing firsthand experience with other similar cases. Analysis demonstrates how teachers use routinizing to enact their expertise, both responsively as a vehicle for attenuating and credentialing their advice-giving to parents/caregivers, and proactively to preempt parent/caregiver resistance to their student-assessments/evaluations. This research …

When To Make The Sensory Social: Registering In Face-To-Face Openings, Danielle M. Pillet-Shore

Faculty Publications

This article analyzes naturally occurring video-recorded openings during which participants make the sensory social through the action of registering—calling joint attention to a selected, publicly perceiv- able referent so others shift their sensory attention to it. It examines sequence-initial actions that register referents for which a participant is regarded as responsible. Findings demonstrate a systematic preference organization which observably guides when and how people initiate registering sequences sensitive to ownership of, and displayed stance toward, the target referent. Analysis shows how registering an owned referent achieves intersubjectivity and puts involved participants’ face, affiliation, and social relationship on the line. A …

Life Together And Conflict Resolution, Denis Fortin

Faculty Publications

While we celebrate and are proud of the heritage we personally own and cherish, no cultural group or ethnic group is perfect. Human history teaches us that every culture is sinful, in need of God’s grace, for the harm done to the different person, the immigrant, the poor and powerless, the neighboring cultural or ethnic group. Each culture has its history of violence done in the name of some value or historical reason, if not in the name of God. No culture is sinless and perfect, and all are in need of the grace of God.

God invites us to …

Innovation In Ill-Structured Decision-Making By Teams: Contributions Of What Members Say And Don’T Say And How They Are Related, Steven D. Silver

Faculty Publications

The contributions of both types of information that are exchanged and coaction in silence to innovation objectives of decision-making teams are considered. Ideation and idea generation are recognized as critical to innovation in decisions that are ill structured. We focus on coaction in silence and the conditions in interaction that are likely to facilitate idea generation. Integration of ideas and evaluations that are likely to contribute most to the quality of decisions are given explicit forms. Major contentions of the account are examined in experimental data.

It's More Than Self-Presentation: Mum Effects Can Reflect Private Discomfort And Concern For The Recipient, Jayson L. Dibble

Faculty Publications

Is the reluctance to share bad news (i.e., the MUM effect) motivated more by a public display or private concern, and does it benefit mainly the messenger or the recipient? An experiment (N = 309) that crossed good/bad news with three communication channels (face to face, text messaging, email) revealed that messenger reluctance was greatest under conditions of bad news and did not vary based on channel through which the recipient contacted the messenger. In contrast with earlier work, this MUM effect was more consistent with a private fear of distressing the recipient. Theoretical implications and limitations are discussed.

Learning How To Speak Like A “Native”: Speech And Culture In An Online Communication Training Program, Tabitha Hart

Faculty Publications

This article examines the oral communication training that took place in Eloqi, a virtual language-learning community. Eloqi (a pseudonym) was a for-profit start-up that built and operated a proprietary Web-based, voice-enabled platform connecting English-language learners in China with trainers in the United States. While it existed, Eloqi’s unique platform was used to deliver short, one-on-one lessons designed to improve students’ oral English communication skills. Using the ethnography of communication and speech codes theory, a theoretical–methodological approach, the author presents an analysis of the speech code, or code of communicative conduct, employed at Eloqi. This code of English logic, which Eloqi’s …

Human Library Visit., Xiaoming Xu

Faculty Publications

No abstract provided.

Revisiting Don/Ovan, Lisa M. Tillmann Ph.D.

Faculty Publications

In this piece, the author, a heterosexual woman, travels to her hometown of Lake City, MN to reconnect with Donovan Marshall, a gay man she last saw in 1986. "Revisiting Don/ovan" explores opportunities and challenges of coming out, leaving, and returning to live in a small town.

Remembering A Cool September, Lisa M. Tillmann Ph.D.

Faculty Publications

This ethnographic short story chronicles the author’s emotional journey following September 11, 2001. After weeks of disconnection, she encounters a display of patriotism by two gay male friends, provoking her to process what it means to be both patriotic and gay in contemporary U.S. culture.

Father's Blessing: Ethnographic Drama, Poetry, And Prose, Lisa M. Tillmann Ph.D.

Faculty Publications

Following interpretivist traditions focusing on how individuals make sense of and make meaning from their lived experience, the author, a heterosexual woman, travels with a gay male friend/participant to visit his estranged father, a retired Air Force pilot and elder in the Mormon Church. The work attempts to show the dialogic construction, negotiation, and transformation of identities and relationships.

Don't Ask, Don't Tell: Coming Out In An Alcoholic Family, Lisa M. Tillmann Ph.D.

Faculty Publications

This piece invites readers inside emotional and relational dynamics of coming

out as gay in an alcoholic family system. Taking an interpretive approach to

research, focused on how participants make sense of and make meaning

from their lived experience, “Don’t Ask, Don’t Tell” offers a longitudinal and

narrative ethnographic account of family secrecy and disclosure.

Passings, Lisa M. Tillmann Ph.D.

Faculty Publications

The author, a heterosexual woman, and Gordon Bernstein, a gay man, have been friends and research collaborators since 1995. In 2004, the author accompanied Gordon on a trip to his hometown of Philadelphia to conduct fieldwork and interview family members. This project ethnographically explored personal and relational opportunities and challenges associated with coming out in a family system defined by avoidant communication, hegemonic masculinity, and terminal illness.

Labor Pains In The Academy, Lisa M. Tillmann Ph.D.

Faculty Publications

This piece offers autoethnographic reflections on crossroads to which many academics come: whether to seek (or postpone or avoid) parenthood and when. The author deeply explores the personal (her own trajectories from daughter and sister to potential mother and from graduate student to full professor) in order to reflect on structural constraints associated with graduate education, the academic job market, and institutional policies and politics.

Qualitative Inquiry Into Art History: A Tribute To Arthur P. Bochner, Lisa M. Tillmann Ph.D.

Faculty Publications

This poem is dedicated to the author's mentor Arthur P. Bochner, Distinguished University Professor, University of South Florida.

Hands, Lisa M. Tillmann Ph.D.

Faculty Publications

In this ethnographic short story, the author shows end-of-life communication between grandfather, father, and (grand)daughter.

Between Gay And Straight-1 Before, Lisa M. Tillmann Ph.D.

Faculty Publications

In chapter 1, “Before,” of the book Between Gay and Straight: Understanding Friendship Across Sexual Orientation (AltaMira Press, 2001), I story the absences, silences, and stereotypes surrounding same-sex orientation when I came of age in the 1980s and early 90s.

Life Projects (Chapter 5 Of The Book Between Gay And Straight: Understanding Friendship Across Sexual Orientation), Lisa M. Tillmann Ph.D.

Faculty Publications

“Life Projects” is Chapter 5 of the book Between Gay and Straight: Understanding Friendship Across Sexual Orientation (AltaMira Press, 2001). The timeframe spans from the fall of 1996 to January 1997. I’m taking a course on life history, and I ask a member of my research community, Gordon Bernstein, to participate in my project. During our interviews, Gordon teaches me about the ongoing process of coming out—to oneself, to other gay men, and to coworkers, friends, and family. Later, I grapple with elements of this network of gay male friends that can be unsettling, especially for women. I bemoan its …

Defending Life: Epilogue To Between Gay And Straight: Understanding Friendship Across Sexual Orientation [Book], Lisa M. Tillmann Ph.D.

Faculty Publications

In the epilogue, “Defending Life,” the project comes full circle. The setting is the oral defense of my PhD dissertation. About a dozen of the men I befriended and wrote about—most of whom have read the document—are in attendance. My academic and research communities offer personal and scholarly responses to my work. We talk through the disbelief and pain surrounding Matthew Shepard’s death just four days before, and we try to direct ourselves toward a future of greater harmony and justice.

Introduction To Between Gay And Straight: Understanding Friendship Across Sexual Orientation [Book], Lisa M. Tillmann Ph.D.

Faculty Publications

This chapter sets a personal, academic, and cultural context for the author's PhD dissertation research (1994-98), an ethnographic and interview study of a network of gay male friends in Tampa, Florida.

Negotiating Academic And Personal Selves (Chapter 4 Of The Book Between Gay And Straight: Understanding Friendship Across Sexual Orientation), Lisa M. Tillmann Ph.D.

Faculty Publications

“Negotiating Academic and Personal Selves” is Chapter 4 of the book Between Gay and Straight: Understanding Friendship Across Sexual Orientation (AltaMira Press, 2001). Here I show how my relationships with the gay men of my research community alter how I position myself in graduate courses, how I practice research, how I write, and how I teach my classes. As a student, I delve into new projects on sexual orientation and identity; as an instructor, I alter course reading lists, assignments, and activities. This chapter also moves through my increasingly problematic encounters with associates who identify as heterosexual. My new consciousness …

Talking Through Meaning (Chapter 7 Of The Book Between Gay And Straight: Understanding Friendship Across Sexual Orientation), Lisa M. Tillmann Ph.D.

Faculty Publications

Chapter 7 provides a dialogic analysis of my PhD dissertation research (1994-98) on a network of gay male friends in Tampa, Florida. The chapter is based on a conversation my husband Doug and I had while I was trying to compose a more conventional conclusion on gay-straight friendship and friendship as method. We discuss my project’s academic, personal, interpersonal, and cultural implications.

Men Kissing, Lisa M. Tillmann Ph.D.

Faculty Publications

The author, a heterosexual woman, uses the theme of men kissing to show relational dynamics in her fieldwork community, a network of gay male friends. Political implications of public same-sex kissing also are discussed. At the time the events described in "Men Kissing" occurred (1997) and for six more years, it was not legal for persons of the same sex to be intimate in Florida and 13 other states.

Contact (Chapter 2 Of The Book Between Gay And Straight: Understanding Friendship Across Sexual Orientation"), Lisa M. Tillmann Ph.D.

Faculty Publications

“Contact” is chapter 2 of the book Between Gay and Straight: Understanding Friendship Across Sexual Orientation (AltaMira Press, 2001). The timeframe portrayed extends from June 1994 to September 1995. It opens with my boyfriend Doug meeting David Holland, who would become our first gay male friend. David and his partner Chris introduce us to gay spaces around Tampa. Also in this chapter, Doug begins his four-year tenure with The Cove, a team in the predominantly gay Suncoast Softball league.

Homeward (Chapter 6 Of The Book Between Gay And Straight: Understanding Friendship Across Sexual Orientation), Lisa M. Tillmann Ph.D.

Faculty Publications

“Homeward” is Chapter 6 of the book Between Gay and Straight: Understanding Friendship Across Sexual Orientation (AltaMira Press, 2001). Here I present events that took place during the spring 1997 semester and that summer. An issue that comes to the forefront is the binary (gay-straight) construction of sexual orientation and identity. I ask what it means to say, “I’m straight,” or “I’m gay,” and what options and experiences such a claim opens up and closes off. By exploring an attraction between myself and one of my participants, I question the popular wisdom that friendships between straight women and gay men …

Tales From The (Softball) Field (Chapter 3 Of The Book Between Gay And Straight: Understanding Friendship Across Sexual Orientation), Lisa M. Tillmann Ph.D.

Faculty Publications

“Tales from the (Softball) Field” is chapter 3 of the book Between Gay and Straight: Understanding Friendship Across Sexual Orientation (AltaMira Press, 2001). “Tales” marks the beginning of my academic journey into this community. It’s the fall of 1995, and I’m taking a graduate class on qualitative methods. Unexpectedly, the softball field emerges as a fieldwork site. As I become immersed in team members’ lives and stories, I begin exploring how to “work the hyphen” (Fine, 1994) between gay and straight, to practice research (and friendship) with and for my friends/participants.

A Home Of Her Own: (Writing) A Family Story Of Separation And Second Chances, Lisa M. Tillmann Ph.D.

Faculty Publications

On March 16, 1996, I interviewed my mother, Beth Tillmann, about her parents' divorce and her life as a foster child. From detailed notes taken during our phone conversation and from family stories told to me throughout my life, I constructed a narrative titled "A Home of Her Own." Its structure and tone mimic the way my mother speaks about the dissolution of her family of origin and her attachments to and separations from those who tried to help her rebuild a sense of home. After the story, I discuss what narrative representations of loss offer the writer, the participant, …