Interpersonal and Small Group Communication Commons^™

How Do You Ask Questions? A Thematic And Discursive Analysis Of Question-Asking In Stranger Conversations, Nicholas Elliott

Dissertations

This study used a mixed-methods approach to explore how questions are used in casual conversations between strangers. While conversation has long been studied by linguists, sociologists, anthropologists, and psychologists, a methodological divide persists: conversation analysis versus experimental approaches. Despite extensive research, the rules guiding question-asking in conversation remain unclear. This study integrates both conversation analysis and experimental literature to investigate the role of questions in interactions with strangers. The research began with a quantitative content analysis of questions drawn from a set of recorded conversations known wholly as the Candor Dataset, informed by Brown and Levinson’s politeness theory, which suggests …

Anchored Networks: Navigating Formal And Informal Pathways To Access Educational Resources In Transient And Military Families, Lara Ray

Dissertations

This study examines how Navy families in San Diego establish and use formal and informal networks to access educational resources for their children following relocation. Grounded in social capital theory, the research employed a multiple-case study approach, integrating data from interviews, focus groups, and digital analysis of Navy-affiliated social media platforms. The study explores how parents navigate these networks to promote their children’s academic success, with particular attention to key decision-making moments, resource negotiation, and equity considerations. Participants included Navy spouses from diverse ranks (E-3 to O-6) and socioeconomic backgrounds, providing insight into disparities in resource access. Findings reveal that …

Leadership Practices For High-Performing Teams: Insights From Senior Military General Officers And Flag Officers, Kimberly Mitchell

Dissertations

Purpose: The purpose of this mixed methods study was to identify and describe how senior military general officers and flag officers (GOFOs) used the three competencies of high-performance teams (HPTs; clarity, connection, and communication) to achieve objectives in their organizations. The second purpose of this study was to determine the degree of importance that senior military GOFOs perceived the three high-performance team effect (HPTE) core competencies impacted their leadership for creating HPTs.

Methodology: This mixed methods study identified and described nine senior military officers’ perceptions of strategies to lead HPTs while focusing on the three core competencies: clarity, connection, and …

Drug Use And Harm Reduction: Community Readiness As Pathway To Well-Being And Reintegration, Lauretta Ekanem Omale

Dissertations

Drug abuse negatively impacts the life and well-being of those who use drugs; this harm often extends to their loved ones, communities, and society. One presumptive set of psychological explanations for drug abuse is an addictive personality, a psychological susceptibility resulting from challenging family relationships, inadequate reinforcement, the absence of healthy role models, conflicting parental expectations, and a lack of love and respect. Harm reduction is a public health approach that focuses on minimizing the harmful effects of drugs and reducing judgment. It aims to meet people where they are in life and provide judgment-free, empathetic, supportive, and needed medical …

A Phenomenological Study On The Perceived Impact Of Bass's Four I'S Of Transformational Leadership, Yarissa Marn

Dissertations

Purpose: The purpose of this phenomenological study was to identify and describe World of Warcraft game leaders’ perceptions of the impact on their guilds regarding Bass’s 4 I’s of transformational leadership.

Methodology: This qualitative study interviewed 13 World of Warcraft game leaders who have led their guild members for at least one year. The main source of data collection was semi-structured open-ended interview questions with other resources to include artifacts. The researcher coded and analyzed data for themes and patterns.

Findings: Several domains of Bass’s Four I’s Transformational Leadership framework were found to have an impact on World of Warcraft …

How Exemplary Chief Nurse Executives Utilize The Six Domains Of Conflict Transformational Strategies To Establish Common Ground And Produce Breakthrough Results, Michael Thompson

Dissertations

Purpose: The purpose of this phenomenological method study was to identify and describe strategies that exemplary chief nurse executive leaders use to identify and establish common grounds to produce breakthrough results in healthcare by using the six domains of transformational conflict strategies: collaboration, communication, emotional intelligence, ethical behaviors, problem solving, and shared interest.

Methodology: As a part of the thematic phenomenological study, the research identified and described the lived experiences of eight exemplary chief nurse executive leaders in health care who used conflict transformational strategies to find common ground to produce breakthrough results. The target population for the study included …

Examining The Cross-Cultural Competence Of United States Christian Missionaries Engaged In Developing Indigenous Leaders: A Mixed Methods Study, Craig W. Goodman

Dissertations

For the past two millennia, missionaries have crossed from one culture to another to bring the Christian message to all cultures of the world. Questions about the effectiveness of these mission efforts have been asked and researched by many; however, one key question remains unanswered: what personal attributes help a person to be more competent at crossing cultures as they interact with people from other cultures? Although cross-cultural competence has been studied in a variety of fields over the past 50 years, the models and assessments used have never been applied to Christian missionaries.

To address this deficiency, this parallel …

Program Evaluation Of Restorative Practices At One Elementary School, Nicholas X. Samuels

Dissertations

The rationale for this study was to evaluate the use of restorative practices at One Elementary School. During this evaluation process, I sought to discover the pros and cons of the Restorative Practices program being implemented at this school. Additionally, I sought out responses to my secondary/sub-questions to discover ways that the program’s effectiveness could be enhanced. Furthermore, my desire was to discern the effects that the program’s implementation had on the school's African American/At-Risk population. The data embedded within this study reflects the results of the Restorative Practices program implementation. My findings support the efficacy of Restorative Practices at …

Barriers To Post-Secondary Success, Douglas Swanson, Najeana Henderson, Maritza Sloan

Dissertations

This study reviews factors that prior studies have identified or failed to consider as barriers to post-secondary success. The three main areas include academic success for Latinx students after high school, organizational systems and their impact on African-American students’ postsecondary readiness, and what workers think of their high school education with regards to career preparedness.

Five factors are identified as major barriers for Latinx students to continue in a higher education system. A survey of former students from Saint Louis, Missouri, and Dallas, Texas, metroplex area identified 56 Latinx students that participated in an initial survey. This led to a …

Empowering Nurses Of Minority In The Face Of Incivility And Bullying: Through The Lens Of Phenomenology, Corrine Floyd

Dissertations

Abstract

Up to 85% of nurses have reported exposure to incivility in the workplace (Hunt & Marini, 2012). The often-subtle nature of incivility toward nurses in a minority population may partially explain why it remains a problem. Healthcare organizations realize the need for civility to counter the high turnover rate, staff shortages, and low job satisfaction reported by nurses, but lack understanding of how nurses of a minority population perceive incivility and bullying. This study aimed to answer the research question how do nurses with minority representation experience incivility and bullying versus empowerment in the workplace? A descriptive phenomenological design …

You Are Resilient: Trauma-Informed, Strengths-Based Treatment For Low-Ses, Urban Youth, Courtney Molina

Dissertations

The focus in this review was to explore the benefits and optimal use of trauma-informed, strengths-based care for the therapeutic treatment of low-socioeconomic status (SES), urban youth. Specific focus was given to evidence-based research on the treatment of emotional and behavioral dysregulation among low-SES, urban youth. The review was guided by the following research questions: How can emotional and behavioral dysregulation be symptoms of trauma among low-SES, urban youth; What makes trauma-informed and strengths-based care optimal for the treatment of low-SES, urban youth with dysregulation; and What are clear guidelines for providing trauma-informed, strengths-based care to low-SES, urban youth with …

Discursive Leadership: Exploring The "Black Box" Challenge In Transcultural Leadership Studies, Christopher Patrick Brown

Dissertations

The increasingly globalized U.S. workforce includes significant numbers of adult immigrants integrating into the North American professional sphere. As such, it is important to have concrete ways to study and interpret different cultures’ thinking about teamwork, and their models of enacting shared leadership and communication in a multicultural context. Since 2006, hundreds of millions in federal grant funding has been invested in university-based language and culture programs focused on training government personnel and heritage populations in the languages and cultures of the Middle East and Central and Southeast Asia. Little is known about the performative strengths and challenges of the …

Supervisor-Subordinate Conflict Negotiation: Examining The Core Concerns In Light Of Communication Accommodation And Gender Roles, Piyawan Charoensap-Kelly

Dissertations

This quasi-experimental study examined a supervisor-subordinate negotiation of an emotion-laden conflict from the lens of the core concerns framework, communication accommodation theory, and gender roles research. Results empirically support CCF that, by accommodating or attending to the employees’ core concerns, managers can stimulate employees’ positive emotion and integrative intention. However, under- and overaccommodating the core concerns can lead to distributive intention. Additionally, the employees’ perception of manager goodwill can strengthen or attenuate the positive effect of core concerns accommodativeness on outcome variables especially for male managers. Thus, moderate accommodation is recommended for male managers. For female managers, the results show …

Exemplary Middle School Principals Leading Through Conversation, John Ashby

Dissertations

Purpose: The purpose of this phenomenological research study was to describe the behaviors that exemplary middle school principals practice to lead their organization through conversations using Groysberg and Slind’s (2012) four elements of conversational leadership: intimacy, interactivity, inclusion, and intentionality.

Methodology: This phenomenological qualitative study described the lived experiences of exemplary middle school principals in Orange County, California. The researcher was part of a thematic research team of 12 peer researchers and 4 faculty advisors. Through purposeful sampling, the researcher selected 10 exemplary middle school principals who met at least 4 of 6 criteria identifying someone as exemplary. Data collection …

Transforming Conflict: A Grounded Theory Study Of Six Behavior Domains Of Leaders In Five Different Fields, Scott A. Dick

Dissertations

Purpose: The purpose of this grounded theory research consisting of five collective phenomenological studies was to generate a theory that explains how exemplar leaders from five different fields use six domains of conflict transformation behaviors to establish common ground and produce breakthrough results. The six domains of behavior are communication, collaboration, ethics, emotional intelligence, problem solving, and process. Methodology: The sample was composed of 75 exemplar leaders from five different professional fields and included an analysis of over 1,300 pages of interview transcripts as the main data source for the study. Findings: The results found that exemplar leaders establish, build, …

Family Communication Motivating Athletics Over Generations: A Mixed Method Expansion Of Self-Determination Theory, Elizabeth Hanson Smith

Dissertations

Mixed methods were utilized to test the communication within a model of self-determination (Deci & Ryan, 1985) in a multi-generational sports framework in order to argue for an update to self-determination theory (SDT) that includes a communication element. Fourteen qualitative research questions were posed to examine how communication functioned to move tennis players, golfers, and runners from the initial family influence in participating, to integrating family values to the extent that participants modeled athletic values to offspring and community members. Three hypotheses correlating the variables of self-efficacy, autonomy-controlling and autonomy-supportive family communication supported the argument that communication functioned to develop …

Understanding Millennial, Generation X, And Baby Boomer Preferred Leadership Characteristics: Informing Today’S Leaders And Followers, Lee-Volker Cox

Dissertations

Purpose. This quantitative study’s purpose was to describe and determine the degree of difference and importance of leadership characteristics as perceived by Baby Boom, Generation X, and Millennial generational cohort followers in STEM-related U.S.-based or headquartered aerospace and computer organizations as measured by the Multigenerational Leadership Characteristics Questionnaire (MLCQ).

Methodology. This was a cross-sectional, nonexperimental, comparative and correlational quantitative, ex post facto study. A web-based MLCQ was developed after conducting an academic literature review. Participants used a 6-point Likert scale identifying the importance of 30 characteristics with 2 aggregation questions identifying the most and least important characteristics; 408 members of …

The Influence Of The Emotional Intelligence Management Curriculum To Improve College Students’ Intrapersonal And Interpersonal Skills To Impact Leader Behavior And Team Performance Effectiveness, Cindy Register Love

Dissertations

There is a growing emphasis in institutions of higher learning to produce sustainable and competitive graduates who possess relevant personal competencies for career success. Emotional intelligence skills can provide the competitive edge for graduates to be successful int heir industry of choice. Integrating emotional intelligence into higher education can potentially shift the learning environment and increase specific personal competencies. This study aims to investigate the influence of an emotional intelligence intervention to improve college students’ intrapersonal and interpersonal skills to impact leader behavior skills and team effectiveness. The research looked specifically at students’ skills from three dimensions (intrapersonal,interpersonal, and leadership) …

Power Of Speech Styles: A Relational Framing Perspective, Michael Lewis King

Dissertations

This study advances understanding of powerful and powerless language effects by incorporating a relational framing perspective. Relational framing theory (RFT) suggests that when messages are interpreted using a dominance frame, issues regarding persuasion, influence, and control become salient. When exchanges are framed by affiliation, however, issues of liking, attraction, and regard become salient. Power of speech style researchers have instantiated dominance-framed interactions in their experiments primarily, thus leaving affiliation-framed interactions largely ignored. Addressing this gap, this study considered the effects of relational framing differences on participants’ evaluation of speech style variations. Consistent with previous literature and in partial support for …

The Role Of Focus Group Venue: A Comparative Study Of Face-To-Face, Telephone, And Internet Video-Based Venues, June E. Gothberg

Dissertations

The purpose of this study was to examine the equivalence or non-inferiority for comparisons of telephone focus group venue to face-to-face focus group venue, Internet video-based focus group venue to face-to-face focus group venue, and Internet video based focus group venue to telephone focus group venue. Research questions examined the equivalence and non-inferiority of five variables reported in the literature as fundamental reasons a researcher would choose focus groups as a data collection tool. The five variables were: participant interactions, breadth of conversation, depth of conversation, disclosure of sensitive information, and adherence to the topic. Variables were measured using content …

Impression Rating Via Speed-Dating: How A Single Communication Event Can Alter Perceptions Of Another Individual, Andrew Clayton Dix

Dissertations

The central purpose of this experiment is to scientifically test whether interpersonal communication influences individual perceptions in a dating environment. This study uses interaction appearance theory (IAT) as an empirical foundation for understanding the relationship between communicative outcomes and personal opinions. According to IAT, cognitive impressions of aesthetic appearance are highly fluid and vulnerable to the results of multiple social interactions (Albada, Knapp, & Theune, 2002). While most empirical investigations have provided additional support for this theory, no studies have tested whether IAT applies to various other social constructs. As such, this investigation was designed to address this gap in …

The Influence Of Verbal Aggressiveness And Verbal Argumentativeness On College Student Leadership Styles, Jane Anne Mattina

Dissertations

The behaviors and styles of leaders have been studied for many years yet, the study of college study leaders has not been as prevalent. This study examined the possible relationships between the levels of verbal aggressiveness and verbal argumentativeness and college student leadership styles as described by the Student Leadership Practices Inventory (Kouzes & Posner 1995).

Using quantitative and qualitative approaches with multiple college student leadership groups at three different universities and community colleges, this study found that college student leaders are less verbally aggressive than student non-leaders, and are more verbally argumentative than student non-leaders. Furthermore, positive and negative …

Communication, Crisis, And Identity: Dialectical Tensions In Family Narratives About Hurricane Katrina, Laura Poole Rogers

Dissertations

In this study victims of Hurricane Katrina ordered their experiences with the crisis into meaningful themes which expressed their values, actions, inactions, occupations, needs and losses, and feelings. In interviews participants explained what happened, when it happened, how they responded, how they thought they should have responded, and how they handled situations surrounding the storm. Narratives about situations after the storm revealed descriptions of their and others' relationships in interactions with representatives of larger social units. The dialectical analysis revealed dialectical tensions that emphasized participants' dynamic and changing relationships and identities. Dialectical analysis of narratives about those relationships revealed dialectical …

Rhetoric With Humor: An Analysis Of Hispanic/Latino Comedians' Uses Of Humor, George Pacheco Jr.

Dissertations

Hispanic/Latino comedians' use of humor as argument is a rich environment to study. The relationship between the comedian (as the joke teller) and the audience (as the receivers of the joke) creates an environment where many topical boundaries fall, and the comedian is free to express him/herself without fear of persecution or ridicule. More specifically, this setting allows the comedian to use the platform as joke teller to communicate arguments to the audience through humor. Comedians who use humor rhetorically often communicate arguments about well-known stereotypes freely because audiences attend shows expecting to laugh.

Using Kenneth Burke's (1959) perspective by …

Effects Of Job Stereotype, Applicant Gender, And Powerful And Powerless Speech Styles On Telephone Interview Outcomes, Heather Deanna Palmer Mcfarland

Dissertations

By examining the effects of powerful and powerless speech styles, gender stereotyped jobs, and gendered voices during the employment interviewing process, this study sought to further the research of Parton (1996); Parton, Siltanen, Hosman, and Langenderfer (2002); and Juodvalkis, Grefe, Hogue, Svyantek, and DeLamarter (2003). This study was designed to further explore the possibility of longitudinal changes within acceptable communicative expectations during telephone job interviewing. Participants (undergraduate and professional) listened to two audio taped interviews manipulated by speech style, stereotyped job title, and interviewee gender. Variables were evaluated on semantic differential scales following the previous work of Parton (1996). Similar …