Interpersonal and Small Group Communication Commons^™

“Now Serving… Not Quite Yet”: Improving Waiting Room Experience Through Consistent Communication In The Emergency Department, Juan Carlos Serrato

Master's Projects and Capstones

Context: The quality improvement project was implemented in the front-end microsystem of a 36-bed emergency department (ED) in a non-profit, Magnet-designated California hospital. Problem: Communication with non-roomed patients at Hospital X was inconsistent, contributing to dissatisfaction. In June 2026, Press Ganey reported that 61.4% of patients felt they were informed about delays. Baseline observation identified gaps in staff explanations of estimated wait times, next steps in care, and opportunities to ask questions. Intervention: A 30-day pilot provided staff education on the AIDET communication framework through formal in-service education and daily huddles. Patient-facing materials explained the ED process …

Using Group Interviews To Innovate The Selection Process For New Graduate Nurses, Karen T. Descent

DNP Qualifying Manuscripts

A pilot program in two hospitals using a group interview approach for new graduate nurse selection enabled multidisciplinary leadership participation. The interview process incorporated structured behavioral and scenario-based questions. The pilot shortened the traditional one-to-one interview process by 70% and improved retention one year from hire by 17.5%.

Through The Lens Of Koreans: The Influence Of Media On Perceptions Of Feminism, Neha Cariappa

Master's Projects and Capstones

Regardless of country and culture, the media has the power to influence the opinions and perceptions of its viewers. This project evaluates specific Korean movies—and the reactions of South Koreans to gender representations in films that are considered “feminist”—along with the variety show genre, which also tends to reinforce gender stereotypes and imbalances. With these media representations as a framework, this research explores the impact of the internet in forwarding feminist views along with unearthing the reactions of Koreans. Given the anonymity of the internet and social media, these platforms allow for honest expression and counterpoints to sexist views and …

An Exploratory Study Of Acculturation Experiences Of Graduate Student Immigrants At The University Of San Francisco, Courtney Lamar

Master's Theses

This study explores the shared challenges during the acculturation process of graduate student immigrants pursuing higher education in the United States. 13 graduate student immigrants at the University of San Francisco discuss their experiences of cultural adjustment into U.S. culture. Through qualitative interviews and thematic analysis, this study seeks to understand the acculturation experiences of graduate student immigrants in the San Francisco Bay Area of the United States. This analysis is based on the individual-level experience examining attitudes and acculturation strategies in the dominant society. Analysis, possibly policy implication for institutions of higher education, and possible directions for future research …

Conflict Management And Team Building As Competencies For Nurse Managers To Improve Retention, Jeanette Black

DNP Qualifying Manuscripts

Abstract

Aim(s): To critically review and summarize evidence related to coaching and training nurse managers in conflict management and team building skills and to determine the relationship of these skills to retention.

Background: Retention of nurse managers is a significant challenge to healthcare organizations.

Evaluation: The databases searched were CINAHL, PubMed, evidence-based journals, JANE, Cochrane, SCOPUS and Joanna Briggs. The keywords searched were conflict management, team building, nurse manager retention, retention, teamwork, healthy work environment, conflict management theory, organizational culture, coaching nurse managers, and nursing. Articles with the strongest evidence were critically appraised using the Johns Hopkins Research and …

“At War For Oppa And Identity”: Competitive Performativity Among Korean-Pop Fandoms, Brittany Tinaliga

Master's Projects and Capstones

Literature surrounding K-Pop is mostly focused on the reactionary, participatory, promotional, consumer and identity-forming roles of the Korean-Pop fandom. However, this research sheds a light on the dark side of the K-Pop fandom and the structures that sustain it: namely toxic practices and values. The study determines what practices and beliefs are at the core of competitive performativity and subsequently toxic fan conduct among international Korean-Pop fans and whether fans engage in reflexivity regarding these practices. To address this gap, this study incorporates a multi-methods approach, including CDA analysis, online corpus analysis, qualitative and quantitative data. The results reveal that …

Do Marketing Strategies Impact Condom Sales In Uganda?, Meyhar Mohammed

Master's Theses

What attracts people to buy condoms? HIV/AIDS remain one of the biggest health dangers of the world, especially in Sub-Saharan Africa. A lot of efforts have been pursued in the past two decades to drastically reduce prevalence of HIV and increase awareness about preventive mechanisms. In order to prevent relapse of success achieved so far, it is important to recognize transformation of consumer behavior due to growth in social networks, education and awareness over time. There are a lot of behavioral triggers captured by social marketing interventions in the field of public health. In an attempt to investigate the role …

"Let Me Tell You What I See" Creating A Culturally Relevant Arts Based Education Through The Use Of Photography And Storytelling, William Tran

Master's Projects and Capstones

There are many constructs that can hinder the ability of students of color to succeed in a classroom environment. Factors such as the construct of whiteness, microaggressions, the banking method, as well as cuts in arts based classes create a learning environment where oppression occurs on multiple levels. The construct of whiteness creates an environment in which only the ideas, values, lived experiences, and knowledge of whites are considered valid. Microaggressions uphold the construct of whiteness by insulting and invalidating any ideas, values, lived experiences, languages, and knowledge that are outside the construct of whiteness. The constructs of whiteness as …

Understanding How Intentionally Unplugging From Cell Phones Shapes Interpersonal Relationships And The Undergraduate College Experience, Jadelin P. Felipe

Master's Theses

The purpose of this study was to gain an understanding of what motivated college students—the Unplugged Students—to intentionally use their cell phones less and how they understood the impact that unplugging had on their interpersonal relationships and college experience. Nine undergraduate college students from four private schools were interviewed in one-on-one semi- structured interviews. These students, considered non-users, provided a particularly useful perspective as these students made a conscious choice to counteract social norms and experienced both being plugged in and unplugged. Cell phones and the act of unplugging proved to make up a complex and more nuanced topic than …

From Building Vocabulary To Talking About Family Traditions Together: Discussions On The Facebook Group “Hoisan Phrases 學講台山話”, Melissa Chen, Genevieve Leung

Creative Activity and Research Day - CARD

This poster focuses on online discourses of an online Facebook group - “Hoisan Phrases.” “Hoisan Phrases” is used to construct positive ideologies about Hoisan-wa. Using multicompetence and symbolic competence frameworks, these online interactions are sites where Hoisan-wa speakers engage in the ability “to perform and construct various historicities in dialogue with others” (Kramsch & Whiteside). Humor serves as a way of moving beyond negative ideologies of Hoisan-wa. Data comes from a corpus of three years’ worth of posts. The data demonstrates a re-envisioning of the way we view Hoisan-wa vis-à-vis online communication, and expands the domains of language use.

The Complex Relationship Between College-Aged Youngest Siblings And Their Older Siblings, Megan Busch

Creative Activity and Research Day - CARD

Extensive research has been conducted on the sibling relationship and the complex dynamics that make them up. However, little research has been done on adult siblings and how their relationship with their siblings has changed over the course of their lives. Thus, the purpose of this study is to describe the experiences of youngest siblings, specifically college-aged siblings, and how their relationship with their older siblings has changed over time. I interviewed six college students between the ages of 19-20 and each participant had at least two older siblings. Overall results indicated that age of the siblings have an impact …

Verbal Abuse In Romantic Relationships, Anne F. Weltner

Creative Activity and Research Day - CARD

In this qualitative study, six participants aged 19 to 71 were interviewed regarding the evolution between past verbally abusive relationships to their current romantic relationship. The findings showed that verbal abuse is destructive and can undermine one's self-worth. It also determined that reflecting on one's experience can better prepare them for finding healthy relationships and in order to maintain a healthy relationship with their current partner, communication and compromise is crucial.

Impact Of Improving Throughput In The Emergency Department, Katherine J. Edrington

Doctor of Nursing Practice (DNP) Projects

The purpose of this project was to evaluate the patient experience in the emergency department (ED) and in the inpatient setting while correlating increased throughput and patient outcomes at a suburban Acute Care facility in Ohio. The culture in the organization has lacked accountability and ownership of the patients. The ED admitted length of stay (ALOS) was 358 minutes in the beginning of 2013. For the first time in the organization’s history, the ED ALOS is now typically less than the recommended benchmark of 300 minutes. A report of findings among ED’s surveyed showed the ALOS best practice is 244 …

Improv To Improve Interprofessional Communication, Team Building, Patient Safety, And Patient Satisfaction, Candace A. Campbell

Doctor of Nursing Practice (DNP) Projects

The purpose of this process improvement project was to implement a test of change within a healthcare team utilizing applied improvisational exercises (AIEs), and to lay the groundwork for more effective inter- and intra-professional communication.

Literature review: AIEs have been shown to facilitate individual participant communication strengths through a process of un-learning certain common behavioral habits, and learning new habits that assist in creating and expanding closed-loop communication. Such un-learning and learning enriches the participant’s awareness of the environment and encourages participant adaptability through positive group interactions.

Method: An all-day AIE seminar/workshop was conducted with members of two healthcare teams …

Adoption Messages Communicated Intergenerationally, Kelcee Clark

Creative Activity and Research Day - CARD

The purpose of this case study was to examine what, if any, messages related to adoption were passed down intergenerationally through a family with a connection to adoption. To investigate this topic, I conducted two interviews, one with a mother who was adopted and one with her biological daughter. Using Owen’s (1984) thematic analysis (1984), I found that messages of openness, positivity, and shaping of opinions on social issues were expressed and passed down through generations of this family. These results and implications for future research are described.

Adult Children’S Discovery Of Their Parents’ Infidelity, Allison Thorson

Communication Studies

This study extends research on communication surrounding the discovery of infidelity by examining how adult children recall becoming aware of their parents’ infidelity. This analysis resulted in the development of a five category typology of children’s parental infidelity discovery methods: third party discovery, discovery from a family member (not the parent who cheated), discovery from the parent who cheated, incremental discovery, and explicit discovery. These findings are compared and contrasted to that of previous research on infidelity.

Disclosing Personal Information On Social Networking Sites And Social Support, An Mai

Creative Activity and Research Day - CARD

With the Internet growing faster than ever, online social networking sites (SNS) such as Facebook are becoming more popular. At last count, there were over 845 million active Facebook users who are interacting online. The continued influx of computer technology allows for newer means of communication in order to foster interpersonal relationships and promote self-disclosure (Ledbetter, Mazer, Degroot et al., 2011); they are necessary in order for online interactions to occur and friendships to be maintained. These modern tools, however, can also be a factor in hindering interpersonal relationships. The current study aimed to understand how the frequency of making …