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Full-Text Articles in Communication

Speaking The "Millingo": Decoding The Lingo Of Millennials, Pingxuan Chye Jan 2017

Speaking The "Millingo": Decoding The Lingo Of Millennials, Pingxuan Chye

Social Space

Does “Squad’s OOTD on fleek, seriously goals!” have you straining your eyes and stifling a groan as you try to decipher millennials’ penchant for strange, new words? Alongside a host of creative new vocabulary, millennials— generally referring to those born between the early 1980s and early 2000s—are an assortment of unique traits such as progressiveness, empathy and increasing awareness of social issues that plague not just the community around them, but also the world they live in. Inadvertently, these characteristics are reflected in the popular terms they use. However, this can seem like endless pit of lingo for the uninitiated …

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Nationalism And International Disputes In China: Implications For Transnational Corporations As Corporate Diplomats, Lisa Tam, Soojin Kim Jan 2017

Nationalism And International Disputes In China: Implications For Transnational Corporations As Corporate Diplomats, Lisa Tam, Soojin Kim

Research Collection Lee Kong Chian School Of Business

For decades, the territorial dispute between China and Japan over the sovereignty of the Senkaku Islands has caused diplomatic deteriorations in Sino-Japanese relations. When there is extensive media coverage on news about the dispute, nationalist sentiments in both two countries would be triggered and could be expressed through detrimental behaviors towards transnational corporations (hereinafter TNCs). While TNCs play a significant political function as corporate diplomats for their home countries, they are subject to the risk of crises when their home countries are involved in political and economic conflicts with the foreign countries in which they have operations. Against this backdrop, …

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Is Saying “Sorry” Enough? Examining The Effects Of Apology Typologies By Organization On Consumer Responses, May O. Lwin, Augustine Pang, Jun-Qi Loh, Marilyn Hui-Ying Peh, Sarah Ann Rodriguez, Nur Hanisah Binte Zelani Jan 2017

Is Saying “Sorry” Enough? Examining The Effects Of Apology Typologies By Organization On Consumer Responses, May O. Lwin, Augustine Pang, Jun-Qi Loh, Marilyn Hui-Ying Peh, Sarah Ann Rodriguez, Nur Hanisah Binte Zelani

Research Collection Lee Kong Chian School Of Business

Apology has been found to be the most effective strategy in times of crises. However, there is a dearth of research on the kinds of apology used and how primary stakeholders, in particular consumers, received them. This study aims to examine consumer responses to the types of apologies offered post crises against the levels of attribution of responsibility. We also assess the potential mediating role of ethical concerns by developing the Perception-Behavioral Model of Crisis Response. An experiment was conducted to ascertain consumers’ impression of the organization post-apology. The results showed that the attribution of crisis responsibility significantly influences complaining, …

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Viewed By Too Many Or Viewed Too Little: Using Information Dissemination For Audience Segmentation, Bernard J. Jansen, Soon-Gyu Jung, Joni Salminen, Jisun An, Haewoon Kwak Jan 2017

Viewed By Too Many Or Viewed Too Little: Using Information Dissemination For Audience Segmentation, Bernard J. Jansen, Soon-Gyu Jung, Joni Salminen, Jisun An, Haewoon Kwak

Research Collection School Of Computing and Information Systems

The identification of meaningful audience segments, such as groups of users, consumers, readers, audience, etc., has important applicability in a variety of domains, including for content publishing. In this research, we seek to develop a technique for determining both information dissemination and information discrimination of online content in order to isolate audience segments. The benefits of the technique include identification of the most impactful content for analysis. With 4,320 online videos from a major news organization, a set of audience attributes, and more than 58 million interactions from hundreds of thousands of users, we isolate the key pieces of content …

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Fine-Grained Sentiment Analysis Of Social Media With Emotion Sensing, Zhaoxia Wang, Chee Seng Chong, Landy Lan, Yinping Yang, Beng-Seng Ho, Joo Chuan Tong Jan 2017

Fine-Grained Sentiment Analysis Of Social Media With Emotion Sensing, Zhaoxia Wang, Chee Seng Chong, Landy Lan, Yinping Yang, Beng-Seng Ho, Joo Chuan Tong

Research Collection School Of Computing and Information Systems

Social media is arguably the richest source of human generated text input. Opinions, feedbacks and critiques provided by internet users reflect attitudes and sentiments towards certain topics, products, or services. The sheer volume of such information makes it effectively impossible for any group of persons to read through. Thus, social media sentiment analysis has become an important area of work to make sense of the social media talk. However, most existing sentiment analysis techniques focus only on the aggregate level, classifying sentiments broadly into positive, neutral or negative, and lack the capabilities to perform fine-grained sentiment analysis. This paper describes …

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Youth And Social Media: Power To Empower?, Sujith Kumar Prankumar Jan 2017

Youth And Social Media: Power To Empower?, Sujith Kumar Prankumar

Research Collection School of Social Sciences

Much has been written on social media and how it has positively revolutionised communication and information transmission. The infl uence of social media is indubitable—it reaches anyone with an Internet connection, no matter their geographic location or socioeconomic status. This means information that was previously out of reach for isolated and less well-off communities is now accessible by more people than ever before. For example, University College London’s “Why We Post” social media anthropology project—conducted by nine researchers in nine different communities over 15 months—found that communities that have traditionally received comparatively lower levels of schooling now have access to …

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Mediating Intimacies Through Mobile Communication: Chinese Migrant Mothers’ Digital ‘Bridge Of Magpies’, Yang Wang, Sun Sun Lim Jan 2017

Mediating Intimacies Through Mobile Communication: Chinese Migrant Mothers’ Digital ‘Bridge Of Magpies’, Yang Wang, Sun Sun Lim

Research Collection College of Integrative Studies

This chapter introduces a closer investigation of the quotidian routines of mobile communication by Chinese study mothers and their families in their home country, with a particular focus on the contextual constraints that shape their transnational communication practices. It seeks to demonstrate how transnational life situations posed significant constraints on the migrants' expression of intimacies, while also showing that the migrants could be highly creative in circumventing these contextual limitations. Similar to the romantic Chinese legend of the weaver girl and the cowherd who reunite only once a year on a bridge formed by magpies, transnational families who are separated …

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Ajit Singh [Malyasia, Asean Secretary-General, Diplomat], Ajit Singh Dec 2016

Ajit Singh [Malyasia, Asean Secretary-General, Diplomat], Ajit Singh

Digital Narratives of Asia

After thirty years as a career diplomat, Malaysia's first ASEAN Secretary-General Ajit Singh, sees his five-year term as the most productive, golden years of his life. He speaks to DNA about the challenges he faced with admitting Myanmar to ASEAN, and the visionary ASEAN leadership. He also expounds on the differences in impacts of work between an ambassador and a bureaucrat.

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Hashtag Recommendation With Topical Attention-Based Lstm, Yang Li, Ting Liu, Jing Jiang, Liang Zhang Dec 2016

Hashtag Recommendation With Topical Attention-Based Lstm, Yang Li, Ting Liu, Jing Jiang, Liang Zhang

Research Collection School Of Computing and Information Systems

Microblogging services allow users to create hashtags to categorize their posts. In recent years,the task of recommending hashtags for microblogs has been given increasing attention. However,most of existing methods depend on hand-crafted features. Motivated by the successful use oflong short-term memory (LSTM) for many natural language processing tasks, in this paper, weadopt LSTM to learn the representation of a microblog post. Observing that hashtags indicatethe primary topics of microblog posts, we propose a novel attention-based LSTM model whichincorporates topic modeling into the LSTM architecture through an attention mechanism. Weevaluate our model using a large real-world dataset. Experimental results show that …

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Social Media And Political Communication In The 2014 Elections To The European Parliament, Paul Nulty, Yannis Theocharis, Sebastian Adrian Popa, Olivier Parnet, Kenneth Benoit Dec 2016

Social Media And Political Communication In The 2014 Elections To The European Parliament, Paul Nulty, Yannis Theocharis, Sebastian Adrian Popa, Olivier Parnet, Kenneth Benoit

Research Collection School of Social Sciences

Social media play an increasingly important part in the communication strategies of political campaigns by reflecting information about the policy preferences and opinions of political actors and their public followers. In addition, the content of the messages provides rich information about the political issues and the framing of those issues during elections, such as whether contested issues concern Europe or rather extend pre-existing national debates. In this study, we survey the European landscape of social media using tweets originating from and referring to political actors during the 2014 European Parliament election campaign. We describe the language and national distribution of …

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From Footprint To Evidence: An Exploratory Study Of Mining Social Data For Credit Scoring, Guangming Guo, Feida Zhu, Enhong Chen, Qi Liu, Le Wu, Chu Guan Dec 2016

From Footprint To Evidence: An Exploratory Study Of Mining Social Data For Credit Scoring, Guangming Guo, Feida Zhu, Enhong Chen, Qi Liu, Le Wu, Chu Guan

Research Collection School Of Computing and Information Systems

With the booming popularity of online social networks like Twitter and Weibo, online user footprints are accumulating rapidly on the social web. Simultaneously, the question of how to leverage the large-scale user-generated social media data for personal credit scoring comes into the sight of both researchers and practitioners. It has also become a topic of great importance and growing interest in the P2P lending industry. However, compared with traditional financial data, heterogeneous social data presents both opportunities and challenges for personal credit scoring. In this article, we seek a deep understanding of how to learn users’ credit labels from social …

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It Is Only In Giving That We Receive, Tan K. B. Eugene Dec 2016

It Is Only In Giving That We Receive, Tan K. B. Eugene

Research Collection Yong Pung How School Of Law

Giving is quintessential to our common humanity and progress: It recognises that no man is an island and that there are causes greater than ourselves.

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‘Tweetboard’ – A Case Study Of Developing A Micro-Blogging Platform For Higher Education, Shao Cheh Joyce Hsu, Gan, Benjamin, Jin Lee, Shu Hui Sheryl Lim, Xie Yan Jeremy Lim, Thomas Menkhoff, Si Xian Sherman Tan, Charles Jason Woodard, Qiu Cheng Yap Dec 2016

‘Tweetboard’ – A Case Study Of Developing A Micro-Blogging Platform For Higher Education, Shao Cheh Joyce Hsu, Gan, Benjamin, Jin Lee, Shu Hui Sheryl Lim, Xie Yan Jeremy Lim, Thomas Menkhoff, Si Xian Sherman Tan, Charles Jason Woodard, Qiu Cheng Yap

Research Collection School Of Computing and Information Systems

This paper reports experiences made at an Asian university in developing a social media platform based on Twitter in the context of a final year capstone project where information systems management students get an opportunity to solve ‘a real-world problem for a real client’. In this case study, the challenge was provided by a faculty member’s request for an interactive social media application which engages less outspoken students in class via a social medium they are familiar with: Twitter. We reconstruct the project’s evolution; describe the main features of the application called ‘TweetBoard’ and share lessons learned in developing a …

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Efficient Online Summarization Of Large-Scale Dynamic Networks, Qiang Qu, Siyuan Liu, Feida Zhu, Christian S. Jensen Dec 2016

Efficient Online Summarization Of Large-Scale Dynamic Networks, Qiang Qu, Siyuan Liu, Feida Zhu, Christian S. Jensen

Research Collection School Of Computing and Information Systems

Information diffusion in social networks is often characterized by huge participating communities and viral cascades of high dynamicity. To observe, summarize, and understand the evolution of dynamic diffusion processes in an informative and insightful way is a challenge of high practical value. However, few existing studies aim to summarize networks for interesting dynamic patterns. Dynamic networks raise new challenges not found in static settings, including time sensitivity, online interestingness evaluation, and summary traceability, which render existing techniques inadequate. We propose dynamic network summarization to summarize dynamic networks with millions of nodes by only capturing the few most interesting nodes or …

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Domain Identification For Intention Posts On Online Social Media, Thai Le Luong, Quoc Tuan Truong, Hai-Trieu Dang, Xuan Hieu Phan Dec 2016

Domain Identification For Intention Posts On Online Social Media, Thai Le Luong, Quoc Tuan Truong, Hai-Trieu Dang, Xuan Hieu Phan

Research Collection School Of Computing and Information Systems

Today, more and more Internet users are willing to share their feeling, activities, and even their intention about what they plan to do on online social media. We can easily see posts like "I plan to buy an apartment this year", or "We are looking for a tour for 3 people to Nha Trang" on online forums or social networks. Recognizing those user intents on online social media is really useful for targeted advertising. However fully understanding user intents is a complicated and challenging process which includes three major stages: user intent filtering, intent domain identification, and intent parsing and …

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Simulations For Crisis Communication: The Use Of Social Media, Siyoung Chung Dec 2016

Simulations For Crisis Communication: The Use Of Social Media, Siyoung Chung

Research Collection Lee Kong Chian School Of Business

Simulations have been widely used in crisis and emergency communication for practitioners but have not reached classrooms in higher education. The purpose of this study was to investigate the effects that simulations using social media have on learning of crisis communication among college students. To explore the effects, a real-time crisis simulation activity using social media are created for 132 undergraduate students enrolled at a business school. Both quantitative and qualitative data collected from pre- and post-simulation surveys are used to investigate the benefits of simulations on learning and identify the challenges the participants experienced.

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Inventing The ‘Authentic’ Self: American Television And Chinese Audiences In Global Beijing, Yang Gao Nov 2016

Inventing The ‘Authentic’ Self: American Television And Chinese Audiences In Global Beijing, Yang Gao

Research Collection School of Social Sciences

This article examines the ways educated urban Chinese youths engage American television fiction as part of their identity work. Drawing on theories of modern reflexive identity, and based on 29 interviews with US TV fans among university students in Beijing, I found these youths are drawn to this television primarily because they perceive the American way of life portrayed on it as more ‘authentic’. This perception of authenticity must be examined within the socio-cultural milieu these students inhabit. Specifically, torn between China’s ingrained collectivist culture and its recent neoliberal emphasis on the individual self, my respondents glean from US TV …

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Media Reinvented, Geoff Tan Nov 2016

Media Reinvented, Geoff Tan

Asian Management Insights

The brave new world of digital media.

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Validating A Measure Of Beliefs In Health Prevention Screenings Among Old Adults In China, H. Xu, Paulin Tay Straughan, W. Pan, Z. Zhen, B. Wu Nov 2016

Validating A Measure Of Beliefs In Health Prevention Screenings Among Old Adults In China, H. Xu, Paulin Tay Straughan, W. Pan, Z. Zhen, B. Wu

Research Collection School of Social Sciences

We aimed to examine the psychometric properties of a modified 16-item Attitudinal Index (AI), a measure of health beliefs in health prevention screenings among Chinese older adults. We used the 2013 Shanghai Longitudinal Survey of Elderly Life and Opinion data including 3418 respondents aged 60 and above. We examined the validity and reliability of the modified AI. Psychometric evaluation of the modified AI revealed good response patterns. The overall scale had good reliability (Cronbach’s alpha = 0.835) with four distinct dimensions: barriers, fatalism, unnecessary, and detects (Cronbach’s alpha = 0.815 to 0.908). Confirmatory factor analysis of the modified AI’s factor …

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Is The Smartphone A Smart Choice? The Effect Of Smartphone Separation On Executive Functions, Andree Hartanto, Hwajin Yang Nov 2016

Is The Smartphone A Smart Choice? The Effect Of Smartphone Separation On Executive Functions, Andree Hartanto, Hwajin Yang

Research Collection School of Social Sciences

Despite a huge spike in smartphone overuse, the cognitive and emotional consequences of smartphone overuse have rarely been examined empirically. In two studies, we investigated whether separation from a smartphone influences state anxiety and impairs higher-order cognitive processes, such as executive functions. We found that smartphone separation causes heightened anxiety, which in turn mediates the adverse effect of smartphone separation on all core aspects of executive functions, including shifting (Experiment 1) and inhibitory control and working-memory capacity (Experiment 2). Interestingly, impaired mental shifting was evident regardless of the extent of smartphone addiction, whereas smartphone addiction significantly moderated the negative effect …

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Spiteful, One-Off, And Kind: Predicting Customer Feedback Behavior On Twitter, Agus Sulistya, Abhishek Sharma, David Lo Nov 2016

Spiteful, One-Off, And Kind: Predicting Customer Feedback Behavior On Twitter, Agus Sulistya, Abhishek Sharma, David Lo

Research Collection School Of Computing and Information Systems

Social media provides a convenient way for customers to express their feedback to companies. Identifying different types of customers based on their feedback behavior can help companies to maintain their customers. In this paper, we use a machine learning approach to predict a customer’s feedback behavior based on her first feedback tweet. First, we identify a few categories of customers based on their feedback frequency and the sentiment of the feedback. We identify three main categories: spiteful, one-off, and kind. Next, we build a model to predict the category of a customer given her first feedback. We use profile and …

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On Profiling Bots In Social Media, Richard J. Oentaryo, Arinto Murdopo, Philips K. Prasetyo, Ee Peng Lim Nov 2016

On Profiling Bots In Social Media, Richard J. Oentaryo, Arinto Murdopo, Philips K. Prasetyo, Ee Peng Lim

Research Collection School Of Computing and Information Systems

The popularity of social media platforms such as Twitter has led to the proliferation of automated bots, creating both opportunities and challenges in information dissemination, user engagements, and quality of services. Past works on profiling bots had been focused largely on malicious bots, with the assumption that these bots should be removed. In this work, however, we find many bots that are benign, and propose a new, broader categorization of bots based on their behaviors. This includes broadcast, consumption, and spam bots. To facilitate comprehensive analyses of bots and how they compare to human accounts, we develop a systematic profiling …

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Technology-Mediated Synchronous Virtual Education: An Empirical Study, Xiaofeng Chen, Keng Siau Oct 2016

Technology-Mediated Synchronous Virtual Education: An Empirical Study, Xiaofeng Chen, Keng Siau

Research Collection School Of Computing and Information Systems

Many higher education institutions have used Internet technology to develop virtual education for a new generation of college students. In this research, the authors assessed the relative effectiveness of two technology-mediated learning environments for synchronous higher education compared to a traditional face-to-face learning environment. Specifically, they assessed the effects of these three learning environments on interactivity, perceived learning, and satisfaction when different instructional strategies were used. The authors' findings suggest that learning environments interact with instructional strategies to affect the learners' perception of learning and satisfaction. Their findings also support the proposition that the new generation of college students prefer …

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Tracking Virality And Susceptibility In Social Media, Tuan Anh Hoang, Ee-Peng Lim Oct 2016

Tracking Virality And Susceptibility In Social Media, Tuan Anh Hoang, Ee-Peng Lim

Research Collection School Of Computing and Information Systems

In social media, the magnitude of information propagation hinges on the virality and susceptibility of users spreading and receiving the information respectively, as well as the virality of information items. These users' and items' behavioral factors evolve dynamically at the same time interacting with one another. Previous works however measure the factors statically and independently in a restricted case: each user has only a single adoption on each item, and/or users' exposure to items are observable. In this work, we investigate the inter-relationship among the factors and users' multiple adoptions on items to propose both new static and temporal models …

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Public Realtions In The Social Media Age, Singapore Management University Sep 2016

Public Realtions In The Social Media Age, Singapore Management University

Perspectives@SMU

Instead of communicating through the media, PR professionals now have to engage across the spectrum because “everybody now matters"

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Winning In A Mobile-First World, Singapore Management University Sep 2016

Winning In A Mobile-First World, Singapore Management University

Perspectives@SMU

According to Facebook, it’s all about: a discovery mindset, relevance, and ‘thumb-stopping creative’

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Did Bp Atone For Its Transgressions? Expanding Theory Of “Ethical Apology In Crisis Communication, Audra Diers-Lawson, Augustine Pang Sep 2016

Did Bp Atone For Its Transgressions? Expanding Theory Of “Ethical Apology In Crisis Communication, Audra Diers-Lawson, Augustine Pang

Research Collection Lee Kong Chian School Of Business

Ethical communication during crisis response is often assessed by external perceptions of the organization's intentions, rather than an assessment of the organization's communicative behaviors. This can easily lead researchers to draw editorial conclusions about an organization's ethics in crisis response rather than accurately describing its communicative behaviors. The case of BP's 2010 oil spill in the Gulf of Mexico provides a prime example for the importance of accurately assessing the ethical content of an organization's crisis response because the ethics of BP's response have been discussed in news and academic sources; yet little direct examination of the ethical content in …

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Detecting Community Pacemakers Of Burst Topic In Twitter, Guozhong Dong, Wu Yang, Feida Zhu, Wei Wang Sep 2016

Detecting Community Pacemakers Of Burst Topic In Twitter, Guozhong Dong, Wu Yang, Feida Zhu, Wei Wang

Research Collection School Of Computing and Information Systems

Twitter has become one of largest social networks for users to broad-cast burst topics. Influential users usually have a large number of followers and play an important role in the diffusion of burst topic. There have been many studies on how to detect influential users. However, traditional influential users detection approaches have largely ignored influential users in user community. In this paper, we investigate the problem of detecting community pacemakers. Community pacemakers are defined as the influential users that promote early diffusion in the user community of burst topic. To solve this problem, we present DCPBT, a framework that can …

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Efficient Community Maintenance For Dynamic Social Networks, Hongchao Qin, Ye Yuan, Feida Zhu, Guoren Wang Sep 2016

Efficient Community Maintenance For Dynamic Social Networks, Hongchao Qin, Ye Yuan, Feida Zhu, Guoren Wang

Research Collection School Of Computing and Information Systems

Community detection plays an important role in a wide range of research topics for social networks including personalized recommendation services and information dissemination. The highly dynamic nature of social platforms, and accordingly the constant updates to the underlying network, all present a serious challenge for efficient maintenance of the identified communities. How to avoid computing from scratch the whole community detection result in face of every update, which constitutes small changes more often than not. To solve this problem, we propose a novel and efficient algorithm to maintain the communities in dynamic social networks by identifying and updating only those …

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Elected Presidency Changes: It’S Not Just About The Politics, David Chan Sep 2016

Elected Presidency Changes: It’S Not Just About The Politics, David Chan

Research Collection School of Social Sciences

The debate about the elected presidency(EP) is driven not just by politics and the law,but by perceptions, values and notions offairness. Policymakers and the public need toengage on these for fruitful discussions.

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