Social and Behavioral Sciences Commons^™

Co-Designing Of Patient Safety Incident Disclosure Process In Primary Healthcare System In Qatar, Nawal Khattabi, Reena Francis, Reem Abdul Malik, Amal Al Ali, Mariam Abdul Malik

Patient Experience Journal

The importance of disclosing a patient safety incident to the patient involved is recognized. In Qatar, there is no legal requirement for disclosure. The primary health care system in Qatar includes 30 health centers located around the country, managed by the Primary Health Care Corporation (PHCC). Over 63 nationalities of staff deliver care in the health centers, many coming from countries where a disclosure policy is not implemented, and staff would be reluctant to disclose an incident to a patient for fear of reprimand. Many patients who receive care in the health centers come from countries where the health system …

Covid-19 Vaccine Perception And Hesitancy Among Uninsured Free Clinic Patients, Samin Panahi, Brenda Spearman, Justine Sundrud, Mason Lunceford, Akiko Kamimura

Patient Experience Journal

There are many complexities regarding the acceptance of COVID-19 vaccines, mainly because the COVID-19 vaccine had a fast track of development compared to vaccines developed in the past years. The purpose of this study is to understand COVID-19 vaccine perception and hesitancy among uninsured free clinic patients using the theory of planned behavior. This study had seven focus groups with 37 total participants, including 19 Spanish speakers. Free clinic adult patients (over the age of 18) participated in four focus groups during Summer of 2021. The average age of the participants was 44.7, and the majority of the participants self-identified …

Acceptability Of A New Remote Monitoring Service For Patients With Covid-19 Infection Using Wearable Biostickers™: A Mixed Methods Study, Lynne Maher Dr, Lisa K. Blake Mrs, Karol J. Czuba Dr, Mary E. Seddon Dr

Patient Experience Journal

The COVID-19 pandemic saw rapid adoption of telehealth, including remote patient monitoring (RPM). There is limited evidence about how patients and staff experience such services in New Zealand. This study aimed to understand the acceptability of the RPM experience, particularly for Maori and Pacific peoples, and identify strengths, gaps, and limitations to inform future delivery of services. A mixed methods study was undertaken between 4 July and 11 September 2022 in Auckland. We conducted telephone surveys with patients and semi-structured interviews with patients and staff. Survey, and clinical and administrative data were analysed descriptively using SPSS. Interviews were analysed using …

The Legitimacy Of The Patient Story: The Unofficial Autoethnography, Kathy Saldana

Patient Experience Journal

While communication is the foundation of patient experience, survey data and comments are the primary source of results. The focus on data, though meaningful, reduces humans to text on reports. With a focus of autoethnography in both her baccalaureate and post-graduate studies, the author, (a fulltime patient experience professional) shares her professional focus on the value of the data and comments, esteeming it all as valuable research given by the only people who can report patient experience – patients. She compares her stance regarding patient experience before and after receiving a diagnosis of breast cancer. The author shares how the …

Investing In The Bottom Line: The Value Case For Improving Human Experience In Healthcare, Jason A. Wolf, Vishal Bhalla, Brian Carlson, Jennifer Carron, Lanie Dixon, Julie K. Oehlert, Brant J. Oliver

Patient Experience Journal

Investment in human experience is imperative for healthcare organizations. It is a strategic focus that can lead to great benefits. Those that overlook experience, seeing it as “simply” about satisfaction or survey data, do so at great cost to their organization, team members, and most importantly those we serve – patients. A commitment to human experience – integrating the patient, workforce, and community experience – is essential for all healthcare organizations in realizing the goals they strive for and the impact they aspire to achieve. It leads to high-quality outcomes for those they care for. It creates a positive environment …

The Evolution Of Patient Experience: From Holistic Care To Human Experience, Corey Adams, Reema Harrison, Jason A. Wolf

Patient Experience Journal

Patient experience has evolved as a critical concept and outcome in health systems internationally. Evolving from consumer-led movements, coupled with shifts in the positioning of patients among clinical professions, the global focus on patient experience is now evident in nationally mandated measurement tools, the creation of dedicated institutional leadership roles, and outlets such as the Patient Experience Journal. By critically analysing the pivotal factors and milestones that have shaped its evolution throughout healthcare history, this review provides an in-depth exploration of the evolution of patient experience. In doing so, the review provides a critical analysis of the application of patient …

Looking Back To Move Forward: The Next Decade And Beyond For Human Experience, Jason A. Wolf

Patient Experience Journal

This issue comes out at an important moment for the experience conversation. It was ten years ago from the publication date of this issue on April 30, 2014, that the first issue of Patient Experience Journal (PXJ) was released. PXJ was intended to be a gathering place. A virtual town square for the experience movement where people could and would come together to share ideas and proven practice. This value of collaboration is at the foundation of our very efforts as a global community through The Beryl Institute. Experience is not some secret competitive ingredient in the world of healthcare. …

The Evolution Of Palestinian Narrative: ‘Mo' As An Illustration, Ihsan Abualrob, Ayman Talal Yousef

An-Najah University Journal for Research - B (Humanities)

The article aims to explore the present-day challenges facing the Palestinian narrative. It delves into the ways in which the narrative has been shaped by historical events namely the Nakba, the Naksa, and the Oslo Accords, and how these events have left a lasting impact on the Palestinian identity. The article then examines the potential for the development of a new form of cultural resistance utilizing personal stories; as demonstrated by the Netflix show ‘Mo’. The show proffers a novel approach incorporating Palestinain political messages onto comedy and drama, and therefore has the potential to reach a wider audience. In …

Relational Leadership And Governing: Somali Clan Cultural Leadership, Farhia Abdi

The Journal of Social Encounters

This research is focused on exploring the distinction between theories of leadership and more contemporary visions of relational leading. In order to do so, the specific case of traditional clan structure seen in the Somali state will be examined, and parallels between the two will be drawn. This paper argues that the old Somali tradition shares much in common with current writing on relational leadership (Uhl-Bien, 2006) and, therefore, can expand our understanding and support for a form of leadership that transcends traditional, individualist, hierarchical leadership. This argument will be supported by a detailed investigation into clan politics, leadership, and …

Flavors And Frailties Of Globalization, Nikhilesh Dholakia, Deniz Atik

Markets, Globalization & Development Review

No abstract provided.

Cultural Diplomacy And Global Challenges In G20 Indonesia 2022, Poppy Setiawati Nurisnaeny, Hendra Kaprisma, Suwedi Suwedi

International Review of Humanities Studies

Indonesia has been chosen to host the G20 summit in Bali in November 2022. Indonesia has prepared many agendas ahead of the execution of this summit. This preparation concerns the technical implementation of multilateral relations, which have undergone significant changes due to the COVID-19 pandemic. Furthermore, Indonesia needs help hosting the G20 due to the fractured multilateral relations of several G20 member countries caused by the Russia-Ukraine conflict in early 2022. As a result, Indonesia must mediate between the disputing parties to resolve this issue by selecting appropriate communication methods. Cultural diplomacy is one approach. Cultural diplomacy is a non-coercive …

A Culturally Grounded Approach To Nepalese Grandmothers’ Caring Work: Developing Dohori As A Narrative Methodology, Kusum Bhatta

The Qualitative Report

The social sciences have a growing seismic shift from prioritising positivist, objective, and generalizable knowledge to accepting subjective qualitative knowledge. This has given rise to various art-based methods that leverage multi-sensory storytelling/narrative. To further advance innovation in qualitative narrative methods, I will present the Dohori narrative, an indigenous Nepali poetic storytelling method for narrative research with older grandmothers doing care work. I start by presenting a discourse on Dohori to understand better the history and traditional and cultural underpinning of the method. Provided a brief background to Nepali grandmother immigrants and then discussed the promise of Dohori as a form …

'I’M A Pilot First, Female Second': Why Flight Deck Gender Imbalance Persists And The Case For Allyship, Kimberly Perkins Atp, Fraes, Rachael H. Merola Phd, Sourojit Ghosh, Cecilia Aragon Phd, Atp

Journal of Aviation/Aerospace Education & Research

Why is there greater gender parity for long-haul truck drivers, astronauts, and paleontologists than for women airline captains? This study uses a mixed-methods approach to examine the underlying causes of the gender imbalance in the United States aviation industry, in which only 3.6% of airline captains are women. Two polls and one survey gather data from professional pilots (N=1093) on their experience with stereotyping, gender bias, and allyship. Direct comments were analyzed to shed light on the results of the survey. Results suggest that, contrary to prevailing perceptions, the persistent gender imbalance in the flight deck can largely be attributed …

Ethically Managing Theories Of Agency In Counseling And Psychotherapy, Jeffrey S. Reber, Jacob D. Tubbs, Jacob A. Larson

Issues in Religion and Psychotherapy

Informed by personal and professional cultures, clients and therapists inevitably hold various assumptions and attributions about the possibility of free will. Given that these “theories of agency” may not always align, and in light of the ethics codes for psychotherapists and counselors, it is imperative, as a matter of cultural competence and responsivity, that therapists seek training in understanding different cultures of agency. To that end, and to help therapists navigate cultural differences and mitigate the risk of personal and professional values imposition, this article provides a conceptual framework for organizing the common formal and informal theories of agency that …

Sayap Palace Memorial: Reconstruction Of The Lost Malay Culture, Asril Asril, Hasnah Faizah A.R, Elmustian Elmustian, Hermandra Hermandra

Paradigma: Jurnal Kajian Budaya

The Sayap Palace is a relic of the Pelalawan Kingdom, located in Pelalawan Regency. This palace was built during the reign of Sultan Assyaidi Syarif Hasim. The purpose of this article is to describe the process of the establishment of the Sayap Palace, its role in people’s lives, and its use in the field of education. This article uses the historical method with descriptive analysis techniques and literature studies. After the end of the reign of the Pelalawan Kingdom, the Sayap Palace was no longer occupied and then collapsed. The Sayap Palace’s restoration took place twice, in 2003 and 2015. …

Cross-Cultural Dyads In The Psychotherapy Room, Sebastian Del Corral Winder, Katrina Spontak, Mixalis Poulakis

Midwest Social Sciences Journal

Therapeutic outcome is often impacted by the psychotherapeutic relationship throughout treatment. These outcomes are mediated by the client’s belief in the psychotherapist’s trust, comfort, and competency while navigating mental health concerns. Cultural differences can impact a client’s perspective on all three factors and thus impact the psychotherapeutic relationship and success of treatment. The Accent Prestige Theory has noted that individuals who speak English with a Latin American Spanish accent are perceived as less competent, friendly, and trustworthy by White individuals in the United States. While this theory has been examined in select contexts, there is no previous work related to …

Implementing A Patient Engagement Framework In The Primary Healthcare System In Qatar, Nawal Khattabi, Mohammed Abdalla, Amal Al Ali Md., Mariam Abdul Malik Md.

Patient Experience Journal

The healthcare system in Qatar has acknowledged the need for patient-centered care (PCC) in its strategic intentions. The primary care system in Qatar consists of 31 health centers located throughout the country, managed by the Primary Health Care Corporation (PHCC). PHCC sought accreditation through Accreditation Canada, which in 2018 included a priority for PCC, including engaging patients in all aspects of the organization. A formal patient engagement (PE) framework was developed and fully implemented in the primary health care system. The framework involved patients in strategic and operational aspects of all organizational activities at national and health center levels, including …

Breaking The Transactional Mindset: A New Path For Healthcare Leadership Built On A Commitment To Human Experience, Kirsten Krull, Jerry Mansfield, Jennifer Gentry, Karen Grimley, Barbara Jacobs, Jason Wolf

Patient Experience Journal

Numerous health care publications have focused on the compelling need to improve patient experience and the associated improvements necessary to address workforce well-being. The COVID-19 pandemic exacerbated and illuminated long-standing problems in health care including workforce shortages, inequity in health care delivery outcomes, care provider burnout, and overall societal structural racism.^1,2 The Beryl Institute’s Nursing Executive Council (NEC) manuscript Rebuilding a Foundation of Trust: A Call to Action in Creating a Safe Environment for Everyone³ focused on actions and behaviours to heal relationships and build trust between care providers and leaders with commitments to safety, empathy, shared decision …

Four Commitments For The Future Of Healthcare: Reflecting On A Decade Of Patient Experience Journal, Jason A. Wolf

Patient Experience Journal

This issue closes the first decade of Patient Experience Journal’s (PXJ) contribution to evidence and innovation, to sharing stories and research, to elevating the conversation and pushing the boundaries of the experience movement. We have never hesitated to nudge at the status quo or to respond with agility to the challenging moments we have faced. We have welcomed diverse voices as contributors, and we have seen an even more diverse readership. In reviewing the pages of PXJ over the last decade, we see a true evolution of the experience movement itself. The words of our contributors have provided a lens …

Review Of Language And Culture In Context: A Primer On Intercultural Communication, Maria Subert

Communication and Theater Association of Minnesota Journal

Review of Language and Culture in Context: A Primer on Intercultural Communication by Robert Goodwin-Jones, Virginia Commonwealth University, https://open.umn.edu/opentextbooks/textbooks/978

Introduction For Tqr Special Issue: “International Scholarship For Qualitative Theory, Methods, And Analysis”, Elizabeth M. Pope, António Pedro Costa

The Qualitative Report

The field of qualitative research is robust and nuanced. While there are foundational standards to which all researchers hold, many intricacies regarding theory, methods, and analysis are influenced by differing training and expectations. These latter components are themselves often influenced by the norms of culture and geographic location. Researchers can learn much from international inquiry. In this introduction to the special issue of The Qualitative Report, “International Scholarship for Qualitative Theory, Methods, and Analysis,” we briefly consider the benefits and challenges that come from international scholarship. We then introduce the articles in the issue and their connection with the …

Special Issue 2024: Transforming Experience In Non-Hospital Settings, Patient Experience Journal

Patient Experience Journal

Patient Experience Journal(PXJ) is excited to announce the call for submissions for its July/August 2024 special issue focused on exploring how healthcare organizations are transforming experience in non-hospital settings. So much of the experience conversation has been focused on and driven by the hospital setting – from acute care, to pediatrics, safety net hospitals and more. While this focus remains essential to some of the most critical care delivered in the healthcare ecosystem, it is important to recognize the volume of care being provided in new and existing settings. This special issue seeks to uncover and elevate the practices …

Caregiver Burden: Support Needed For Those Who Support Others And The National Health Service, Michael Stephanou

Patient Experience Journal

This literature review focuses on the complexities and inequalities of informal caregiving in the UK and was inspired by the story of the following individual: EL is a 68-year-old Caucasian lady who attended Movement Disorder Clinic and was diagnosed with Parkinson's Disease Dementia following many years of symptoms. The diagnosis came as a big relief to EL and her daughter (SL) who were eager to get treatment started as soon as possible. EL lives alone with SL and solely relies on her for care and support. SL does not have children and devotes her daily routine to looking after her …

The Frontier For Human Experience Is Closer Than We Think, Jason A. Wolf

Patient Experience Journal

When we think of frontiers, we think of boundaries between the known and unknown, the edge we see in the distance, something that is always just over the horizon. Yet when we step into what was once the frontier, the horizon moves on us, with new distances to cross, edges to reach. It is this dynamic of frontiers, wrapped in our individual and shared experiences of the last few years that shape this very special issue. It is also why now more than ever frontiers are an important part of our transformation. Frontiers that push us beyond where we can …

Mental Health Stigma As A Sociocultural Complex Within Panamanian Culture, Arielle Sanders

Journal of Vincentian Social Action

The purpose of this study is to examine mental health stigma within the sociocultural context shared by members of the Panamanian population. Mental health stigma is complex because it manifests itself differently according to the cultural context in which it is experienced. Culture informs individual beliefs, behaviors, and attitudes regarding how a person should live within their immediate household and within society. This social conditioning is accomplished through a variety of means, including the passing down of social norms, traditions, and customs. Ultimately, these cultural characteristics encourage socially acceptable behaviors while simultaneously discouraging undesirable behaviors in order to maintain group …

The Theoretical Status Of The Concept Of Civilization, Roger W. Wescott

Comparative Civilizations Review

This paper may be regarded as an effort to answer some questions concerning the conceptualization of civilization.

1. Whether or not concepts are essentially verbal, is the concept of civilization primarily denotative (referential) or connotative (emotive) in meaning?

2. If the concept of civilization is primarily emotive, is its emotive force predominantly laudatory or derogatory in effect?

3. When the concept of civilization is derogatory, is it decadence or outdatedness that is primarily derogated?

4. If the concept of civilization is primarily denotative, is its denotation primarily abstract (referring to culture and associated mentifacts) or primarily concrete (referring to people …

Teaching Anti-Oppressive Lifespan Development Online Through A Cultural And Contextual Lens, Karen M. Roller, Kelly Coker

Journal of Technology in Counselor Education and Supervision

Lifespan Development is a required content area for both CACREP accreditation and licensure boards. Historically centered theories of development are born out of work and research conducted by Western, Educated, Industrialized, Rich, and Democratic (WEIRD) theorists, so therefore are presented to students through a very narrow and biased cultural lens, often with oppressive implications. Implementing innovative, interactive, culture- and context-promoting inclusive strategies in synchronous and asynchronous learning environments is both relevant and necessary for future counselors to consider how their integration of updated lifespan development theories informs their clinical practice. This article presents inclusive applications that leverage online relational strategies …

Infusing Military Culture In Multicultural Counseling Frameworks: A Phenomenological Study, Katherine M. Atkins, Toni R. Tollerud, Tilottama Roy-White, Lauren E. Brdecka, Deanna Chrones

The Qualitative Report

This descriptive phenomenological study focused on counselor educators’ (CESs) experiences infusing military culture into counseling curriculum. Specifically, this study sought to learn what counseling programs can do to best prepare counselors-in-training to work with military families. The researchers used the McCracken (1988) method to interview ten participants who had terminal degrees in counselor education or a highly related field, experience providing services to military-connected clients, and were aware of military cultural facets (e.g., implicit and explicit expectations, rules, and ways of being). The findings support the need to redefine multiculturalism and intentional infusion of military culture in counseling curriculum to …

Reimagining The Theory Of Necropolitics In A Modern Lens: Hate Crimes And Violence, Salma Ahmed Abdulmagied Gheita

Future Journal of Social Science

This research paper is testing the validity of the Necropolitics theory and how we can reintroduce its definitions in a modern lens. Though the theory of Necropolitics is extreme and historically was a terminology and paradigm that was used towards more catastrophic and traumatizing events. The main argument that this paper is discussing is how did the idea of Necropolitics evolved into a more institutional, systematic, and legalized manors of exclusion. This is made through critical discourse analysis of the text presented on the term Necropolitics to highlight on the history of this term and what it stood for in …

Revitalizing The Borderlines Through Architecture Of Green Networking - Case Study: Beirut, Lebanon, Karim Al-Khatib, Maged Youssef, Mona M. Salem

BAU Journal - Creative Sustainable Development

Borders are an essential part of cities and countries, and they can create both physical and cultural divides. Inner-city borders can lead to social isolation and inequality, which can contribute to tensions and conflicts. Borders around the world have become a symbol of conflict, racism, fear, inequity, and division. One single line could divide between opportunity and hope and poverty and oblivion. Accordingly, some borders create social isolation between various cultures in cities that increase socio-political problems and remove urban connectivity. Green networking involves using urban green spaces, such as parks and gardens, to connect different areas of a city …