Social and Behavioral Sciences Commons^™

Language, Culture And Spatial Cognition: Bringing Anthropology To The Table, Norbert Ross, Jeffrey T. Shenton, Werner Hertzog, Mike Kohut

Baltic International Yearbook of Cognition, Logic and Communication

Languages vary in their semantic partitioning of the world. This has led to speculation that language might shape basic cognitive processes. Spatial cognition has been an area of research in which linguistic relativity – the effect of language on thought – has both been proposed and rejected. Prior studies have been inconclusive, lacking experimental rigor or appropriate research design. Lacking detailed ethnographic knowledge as well as failing to pay attention to intralanguage variations, these studies often fall short of defining an appropriate concept of language, culture, and cognition. Our study constitutes the first research exploring (1) individuals speaking different languages …

Discovering Culture And Communication On The World Wide Web, Jin Xu

Communication and Theater Association of Minnesota Journal

Discussions of intercultural communication mostly center round the interaction of culture and communication concerning differences in values, beliefs, norms and communication styles. However, cultural differences also stem from different cognitive styles, which impact intercultural communication. This article describes an activity that introduces students to cultural cognition theory. Combining research on the Internet, small group interaction, and class discussion, this exercise encourages students to apply theory to practice, to explore cultural differences on the Internet, and to develop their critical thinking skills. It also develops their awareness and skills needed to be mindful of the nuances of cultural differences. The exercise …

Space – The Final Frontier, Sandy Fitzgerald

The ITB Journal

This paper ranges over a number of questions to do with the seemingly general sense of anxiety and discontent about life at this time, a time when we should be enjoying the embarrassment of riches heaped upon us in the West. Certainly, here in Ireland, we have experienced unprecedented wealth over the past ten years and yet you would be hard pressed to find a positive voice. Why is this? And how are we to turn this state of affairs around? My own work, over a thirty-year period, has engaged with the social, cultural and arts world and so these …

Vision, Mission, And Values: From Concept To Execution At Mayo Clinic, Sandhya Pruthi, Dawn Marie R. Davis, Dawn L. Hucke, Francesca B. Ripple, Barbara S. Tatzel, James A. Dilling, Paula J. Santrach, Jeffrey W. Bolton, John H. Noseworthy

Patient Experience Journal

Mayo Clinic displays steadfast commitment to patient care, referral relations, and health care quality through institutional examples of unique, value-add endeavors that are under way with the Mayo Clinic Patient Experience Subcommittee and the Referring Physician Office. In this article, we share the Mayo Model of Care and patient stories that embody the 8 Mayo Clinic values of respect, compassion, integrity, healing, teamwork, excellence, innovation, and stewardship. The Mayo founders imparted to their staff the passion for patient care by encouraging a fair and just culture for its employees. This culture allows the creation, maintenance, and improvement of clinical care, …

Impact Of Hospital Characteristics On Patients’ Experience Of Hospital Care: Evidence From 14 States, 2009-2011, Emily M. Johnston, Kenton J. Johnston, Jaeyong Bae, Jason M. Hockenberry, Ariel C. Avgar, Arnold Milstein Md, Mph, Sandra S. Liu, Ira Wilson, Edmund Becker

Patient Experience Journal

This paper uses patient responses to the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey for three years (2009-2011) from 1,333 acute-care hospitals in fourteen states to analyze patterns in 10 hospital-reported patient experience-of-care scores by 29 characteristics classified as: patient characteristics, payer source, patient severity, hospital characteristics, hospital operations, and market characteristics. We also evaluate how scores have changed over the three-year period. We find significant differences in patient experience-of-care scores by hospital characteristics for 250 out of 290 HCAHPS-hospital characteristic combinations measured. We find fewer significant differences in changes in scores from 2009-2011 (135 out of …

Patient Leadership: Taking Patient Experience To The Next Level?, David Mcnally, Steve Sharples, Georgina Craig, Dr Anita Goraya, Frcgp

Patient Experience Journal

NHS England commissioned the project described in this article to explore how patients and carers can, acting as leaders, make a real difference in improving experience of care. The work was carried out on a collaborative basis, co-designing the scope of the research with patient leaders and commissioners. We gathered case examples across England that had involved patient leaders in using patient and carer feedback to improve experience of care. A Patient Leaders Expert Advisory Group selected four case examples that were visited to undertake a more detailed study and subsequently discussed and agreed the key learning points and conclusions. …

The Critical Role Of Family In Patient Experience, Brian Boyle

Patient Experience Journal

In this commentary Brian Boyle raises a simple, yet critical point about the value of family in the care experience. He offers, “When you are focusing on the goals for the patient's recovery, the doctors work with the nurses, specialists, and patient’s family to decide on the appropriate care plan for the patient on both a short- and long-term basis. It is vital that this multi-disciplinary approach occurs during the formation of the care plan and is frequently updated as time goes on. The loved ones of a patient may not have a medical license or healthcare background, but their …

The State Of Patient Experience, Jason A. Wolf Phd

Patient Experience Journal

As the patient experience movement continues to flourish, there is greater alignment that experience encompasses all we do in healthcare – not simply a customer encounter, but how we engage people in mind, body and spirit, how we integrate the critical aspects of care from quality to safety to service and how we link the very complexities of our healthcare systems globally to provide for easy journeys for those receiving care. In sharing data from the latest study for The Beryl Institute on patient experience, the trends of this growing movement are seen as positive and a set of clear …

"Create-A-Culture: An Experiential Approach To Cross Cultural Communication Dynamics, Evelyn Plummer

Proceedings of the New York State Communication Association

This small group activity uses a pseudo-simulation approach to explore dynamics of enculturation, acculturation, third culture, and diaspora and the resulting influences upon cross-cultural communication competence. All human communication contexts are influenced by perceptual patterns which, in turn, are shaped by culture-based norms and views. Furthermore, as asserted by E.T. Hall, significant linkages exist between a group’s cultural influences and its communication practices. This guided, collaborative learning exercise also draws on the inherent diversity within the students’ personal cultural backgrounds and previous culture-based studies as they work together to create new (hypothetical) co-cultural groups. Through this multi-step exercise, students “experience” …

The Journal Of Erw And Mine Action Issue 19.1 (2015), Cisr Journal

The Journal of Conventional Weapons Destruction

Focus on Vietnam

Feature: Cultural and Environmental Issues in Demining

Notes from the Field

Research and Development

Measuring Public Manager Cultural Competence: The Influence Of Public Service Values, Thomas Longoria, Nandhini Rangarajan

Journal of Public Management & Social Policy

This study develops a public manager cultural competence instrument. The proposed instrument includes items from existing cultural competence instruments from professional fields (e.g., Nursing, Social Work, and Medicine) and new items developed specifically for measuring public manager cultural competence. We find that self-reported bilingual respondents have higher cross-cultural competence scores on three dimensions (attitudes, skills, knowledge). Minority respondents have higher cross-cultural competence scores on two dimensions (skills, and behavior). Gender and international travel experience do not result in statistically significant differences. Implications for the promotion of cultural competencies in graduate education settings and in public sector organizations are considered and …

“Third-Wave” Coffeehouses As Venues For Sociality: On Encounters Between Employees And Customers, John Manzo

The Qualitative Report

Contemporary social life is often depicted, in and out of the social sciences, as an ever-worsening subterfuge of alienation, ennui, and the systematic destruction of traditional, human-scaled, publicly-accessible, “organic” sociality that people once enjoyed. In this paper I do not contend that these trends in our social and commercial landscape are not happening. I will instead contend that conventional face-to-face sociability thrives even in the face of the loss of many traditional public meeting places. My focus in this piece is on social interaction in independent cafes that are known, and that self-identify, as what coffee connoisseurs term “third-wave” coffeehouses. …

Creating And Integrating A New Patient Experience Leadership Role: A Consultative Approach For Partnering With Executive And Clinical Leaders, Denise M. Kennedy

Patient Experience Journal

Many healthcare organizations are creating new leadership roles to add subject matter expertise and structure to their patient experience improvement efforts. The patient experience field is emerging, however, so there are many questions about this role’s function and how best to structure it in the organization for maximal effectiveness.

This article explores the benefits of a consultative approach for improving the patient experience. Previous research on management consulting and the integration of new roles in established organizations is briefly reviewed. Mayo Clinic Arizona’s (MCA) comprehensive, "7-prong" service model is revisited. Developed and implemented in 2008, the model is predicated on …

Building National Consensus On Experiences Of Care, Anna Baranski, Neil Churchill, Sophie Staniszewska

Patient Experience Journal

The NHS in England is measured against specific indicators that focus on ‘ensuring that people have a positive experience of care,’ yet there was a lack of organisational alignment across the new national health and care organisations regarding their understanding of what constitutes a positive experience of care. This represents a major barrier to achieving an aligned and consistent system-wide approach to improving experiences. To address the need to create national alignment in definition and approach, we worked with the Patient Experience Sub-group of the National Quality Board to develop consensus on how national organisations define ‘experience of care’ and …

So Much More Than A “Pair Of Brown Shoes”: Triumphs Of Patient And Other Stakeholder Engagement In Patient-Centered Outcomes Research, Amanda Brodt, M.P.P., Christine K. Norton, M.A., Amy Kratchman

Patient Experience Journal

This piece illustrates the “real world” experiences of patients and other stakeholder partners in research to help inform and inspire future patient-centered outcomes research (PCOR) efforts. The Patient-Centered Outcomes Research Institute (PCORI) was created in 2010 to fund research that helps patients, clinicians, and other healthcare stakeholders make informed health decisions. The first 50 funded PCORI Pilot Projects engaged patients, caregivers, parents, patient advocates, clinicians, and other non-traditional research stakeholders to serve in advisory and leadership positions on their research teams, many for the first time. In interviews with seven patients and other stakeholders, several lessons learned emerged, including how …

Reframing The Work On Patient Experience Improvement, Jocelyn Cornwell

Patient Experience Journal

In reframing the work on patient experience improvement Dr. Jocelyn Cornwell, chief executive of The Point of Care Foundation, challenges us to broaden our view on what is necessary to impact patient experience efforts. From a defined need to reduce avoidable suffering associated with health care delivery dysfunction, she suggests we extend the discussion in two ways: First, to include a concern for staff engagement, experience and well-being, and second, to position patient experience improvement as one type of quality improvement (QI) in healthcare, and urge practitioners to pay more attention to the lessons from QI in other domains. High …

Patient Experience Established: One Year Later, Geoffrey A. Silvera, Jason A. Wolf Phd

Patient Experience Journal

Scholars and administrators have long dedicated themselves to centering healthcare conversations and debates on the experiences of patients and their families. Patient experience advocates view these experiences as critical to evaluations of healthcare quality. There have been a great multitude of important contributions, yet, for decades, these calls for patient-centric care experiences and healthcare systems have been confined to the fringes of disparate health policy and reform debates. This bygone reality created a diaspora of scholars and administrators dedicated to understanding, evaluating, and improving the patient experience. This article begins to explore a coalescing around patient experience research efforts citing …

The Patient Experience Movement Moves On, Jason A. Wolf Phd

Patient Experience Journal

As we present Volume 2 of Patient Experience Journal (PXJ) we both recognize the contributions that helped launch this publication and acknowledge the work that helped build the foundation of the broader research exploration in the emerging field of patient experience. On this base of knowledge we have worked to establish a new home for expanding the exploration of new ideas and practices through this publication. The importance of building, supporting and sustaining an outlet for research in patient experience is grounded in the belief that positive patient experience is good for healthcare, it is good for the people who …

Editor's Notebook, Lisa Szabo-Jones, Paul Huebener

The Goose

Editorial introduction to The Goose Volume 13, Issue 2 (2014).

Book Review Of Hein, J. (2006). Ethnic Origins: The Adaptation Of Cambodian And Hmong Refugees In Four American Cities, Juchuan Colin Wang

Journal of Southeast Asian American Education and Advancement

No abstract provided.

The Combined Effect Of Individualism – Collectivism On Conflict Styles And Satisfaction: An Analysis At The Individual Level, Regina Kim, Peter T. Coleman

Peace and Conflict Studies

This research examines the relationships among individualism-collectivism (IND-COL), conflict management styles and conflict satisfaction. The authors aim to explain some of the inconclusive findings in the literature related to IND-COL and conflict styles by studying IND-COL as states, rather than dispositional traits. By taking a dynamic approach to conceptualizing IND-COL and measuring IND-COL over time, we investigate how different ratios of individualistic-to-collectivistic orientations are associated with different conflict management styles. Results show that individuals who employed a balanced focus (1:1 ratio) of both individualistic and collectivistic orientations utilized an integrative style in conflict more than individuals with either …

A Girl In Two Worlds, Meryem Sert

The Bridge

It is evening in Allerød. I am sitting here by the window, trying to write a little before I go to sleep. In front of me are two photos that were taken only a few months apart.

One photo is of an eight-year-old girl with bare feet, dressed in a long skirt and head scarf. She is standing in the middle of a flock of sheep in front of a low house built of clay and stone. The other photo shows the same girl, taken in front of a red, high-rise apartment with a lot of cars around. She is …

Breaking Down Walls, Building Cross-Cultural Relationships, Jonathan H. Bukowski

VA Engage Journal

Challenges for young men and women entering the workforce upon college graduation are dauntingly intimidating. Major forces driving against success are very often connected to miscommunication, inter-cultural differences, and misperceptions about contrasting values and beliefs. A very simple and exciting way to learn and build strategies for overcoming these obstacles is choosing to study abroad during college. However, I argue that one should go a step further and make the courageous choice to volunteer while abroad. Not only will students build confidence in their ability to minimize cultural conflicts and issues, but they will also uncover the true cultural norms …