Social and Behavioral Sciences Commons^™

A Content Analysis On The Phases Of Emergency Management For Hurricane Maria In Puerto Rico, Jose Rivera

The Pegasus Review: UCF Undergraduate Research Journal

The destruction caused by Hurricane Maria challenged the emergency management agencies in Puerto Rico. More than a month after the storm, most of the island remained without electricity, and full recovery has taken several months, if not years. This study explores the four phases of emergency management (mitigation, preparedness, response, and recovery) for Hurricane Maria in Puerto Rico from the perspective of FEMA and AEMEAD. Data comes from a content analysis of official communications, news reports, and social media postings from FEMA, AEMEAD, and other agencies responsible for emergency management in Puerto Rico. Results suggest that the magnitude of the …

Growth And New Directions: Cala Academic Resources And Repository System, Sai Deng, Weiling Liu, Suzhen Chen, Mingyan Li, Meng Qu

Faculty Scholarship and Creative Works

The Chinese American Librarians Association’s Academic Resources & Repository System (CALASYS) was established in 2013 and has been growing gradually ever since. To seek sustainable and greater growth in the future, the CALASYS 2019-2020 Committee reviewed previous efforts and explored new potentials in the repository’s content development, interface and functionality improvement and community engagement. This presentation will cover several issues that the Committee has addressed since its forming: developing new content for CALASYS such as a new top-level collection called ”Chinese Culture Heritage & Chinese Studies” and its children collections including the CALA Best Book Award Collection; starting or resuming …

Library Support For Course Materials, Sara Duff, Rich Gause, Sarah A. Norris

Faculty Scholarship and Creative Works

Whether you’re teaching online or face-to-face, UCF Libraries provide access to a variety of materials that can support your courses — from journal articles, streaming videos, e-books, and more. But, these materials have a wide variety of access models that are not always evident. In this session, UCF Librarians Sara Duff, Rich Gause, and Sarah Norris will share how to navigate the plethora of resources available to support teaching and learning with a particular emphasis on resources that can be used during remote teaching during emergency circumstances. How to access these materials and ensure they’re accessible by students, as well …

Does The Sequence Of Presentations Matter For Academic Conferences? An Application Of The Peak-End Rule In Event Management, Maksim Godovykh, Jeeyeon (Jeannie) Hahm

Faculty Scholarship and Creative Works

In psychology, the peak-end rule has been used to describe the effects of emotional factors on live experiences. However, it has yet to be examined in the contexts of events and conferences. This study investigated the influence of conference presentation order, excitement following peak experience, previous conference experience, and time since one’s last visit on conference satisfaction and loyalty. Although no significant differences in satisfaction and loyalty were found with regard to the order of presentations, previous experience and time since last visit were found to have significant effects on attendees’ outcomes. End-of-conference peak experiences exhibited the strongest influence on …

Copyright, Fair Use & Online Teaching During Emergency Circumstances, Sarah A. Norris, Rich Gause

Faculty Scholarship and Creative Works

The session will provide a bit of information on fair use (exploring the four fair use factors in depth) and other components that will be helpful for faulty as they consider the materials they need when teaching online, especially during the public health crisis related to COVID-19.

Copyright & Fair Use In The Time Of Covid-19, Sarah A. Norris, Rich Gause

Faculty Scholarship and Creative Works

This session provides information to library staff and instructional designers about assisting faculty with navigating copyright and fair use during emergency situations, such as the public health crisis related to COVID-19.

Top Apps To Explore During Covid-19 Quarantine, Sandy Avila

Faculty Scholarship and Creative Works

Having trouble staying on task, looking to be kept entertained, or care to visit a faraway land? We will explore these and other areas of interest as we look at how mobile apps and their desktop counterparts can help you escape your mind, center your body, and tickle your spiirt during COVID-19 quarantine.

Teaching And Researching With A Mental Health Diagnosis: Practices And Perspectives On Academic Ableism, Ann Green, Alyssa _, Lucia Dura, Patrick Harris, Leah Heilig, Bailey Kirby, Jay Mcclintick, Emily Pfender, Rebecca Carrasco

Rhetoric of Health & Medicine

Abstract: Nine people with mental health diagnoses wrote a dialogue to discuss how we navigate our conditions and ask for accommodations within an academic setting. We cogitate on the challenges of obtaining a diagnosis, how and when we disclose, the affordances and challenges of our symptoms, seeking accommodations, and advocating for ourselves. We consider how current scholarship and other perspectives are changing the conversation about mental health in the academy. We conclude that while the 2008 revisions to the Americans with Disabilities Act have addressed necessary accommodations, that those with mental health conditions are still seeking access.

Textbook Affordability Efforts At The University Of Central Florida, Katy A. Miller

Faculty Scholarship and Creative Works

Presentation to the Textbook Affordability/Open Educational Resources Standing Committee of the Members Council on Library Services.

Seek And Find: Tips On Exploring Stem Journal Evaluation & Metrics, Sandy Avila, Sarah A. Norris

Faculty Scholarship and Creative Works

Presentation & Discussion on journal evaluation and metrics for the UCF Faculty Center for Teaching & Learning Cohort: Writing Your STEM Journal Article in 12 Weeks.

Tourist's Delight: How Theme Parks Can Improve Tourism Experience, Edwin Torres, Ady Milman

Rosen Research Review

Understanding what drives customers to write delighted or outraged reviews on platforms such as TripAdvisor following their visits to theme parks would be highly valuable information for park developers and managers. Researchers Dr. Edwin Torres and Dr. Ady Milman from Rosen College of Hospitality Management use data extracted from the review platform to dissect tourism experience, delight and outrage in the previously overlooked theme park sector.

Service With A Smile: How Organizational Injustice Impacts Emotional Labor, Valeriya Shapoval

Rosen Research Review

In the hospitality industry, where staff are expected to always deliver "service with a smile," organizational injustice can affect staff wellbeing and create emotional dissonance, preventing them from delivering high quality service. Dr. Valeriya Shapoval from Rosen College of Hospitality Management has documented the relationship between organizational injustice and emotional labor. Her work proposes solutions that hotel managers can implement to support their staff in achieving brand success.

Increasing Health Tourism Spending In The United States, Jorge Ridderstaat, Dipendra Singh

Rosen Research Review

An increasing number of people are taking advantage of health tourism to access medical services abroad. For the U.S. to be competitive in the lucrative health tourism environment, it is essential to target the right markets. Until now the information available to do this has been limited. This knowledge gap is being addressed by Dr. Jorge Ridderstaat and Dr. Dipendra Singh from Rosen College of Hospitality Management and colleagues. These researchers have developed a microeconomic elasticity approach that offers an understanding of the effects of individual tourism markets on the total health tourism spending in the U.S.

What Makes Them Share: Generation Y, Electronic World Of Mouth And Brand Success, Tingting Zhang, Behzad Abounia Omran, Cihan Cobanoglu

Rosen Research Review

Generation Y has redefined the way customers seek, share and consider information about products and services before purchasing. Proficient users of digital technologies and social media, members of Generation Y are quick to share their experiences with brands and companies and their opinions have a significant influence on brand revenue and reputation. Dr. Tingting (Christina) Zhang from Rosen College of Hospitality Management and collaborators Dr. Behzad Abounia Omran (Ohio State University) and Dr. Cihan Cobanoglu (University of South Florida Sarasota-Manatee) examined what influences Gen Y's decision to participate in electronic work of mouth (eWOM).

Data Documentation, Databases & Statistical Software, Sai Deng, Xiang Zhu

Faculty Scholarship and Creative Works

Workshop on data documentation, databases & statistical software delivered at the University of Central Florida’s Graduate Student Center. “Join a Statistician and a Metadata Librarian for an introduction to data documentation, databases and statistical software. Learn about research data, datasets and data documentation for data sharing, re-use and long-term preservation. This session introduces best practices and recommendations for documenting and analyzing research data. Moreover, it includes real-world examples and a discussion of data tools for data documentation and analysis, such as NVivo for qualitative data and SPSS/SAS/STATA/R for quantitative data.”

Know Your Rights: A Copyright Discussion For Faculty, Sarah A. Norris

Faculty Scholarship and Creative Works

Join the College of Graduate Studies and UCF Libraries for a faculty discussion about copyright. Learn how to better protect your works as an author, determine copyright status, advise students on copyright issues, and increase the impact of your work by utilizing institutional repositories and/or online faculty profiles.

Rosen Research Guides, Chicago (17th Ed.), Judy Kuhns, Tim Bottorff

Libraries' Documents

This guide is designed to get you started with the Chicago citation style. For more information, please consult the official source, The Chicago Manual of Style, 17th ed. (2017).

Human-Machine Communication: Complete Volume. Volume 1

Human-Machine Communication

This is the complete volume of HMC Volume 1.

Sharing Stress With A Robot: What Would A Robot Say?, Honson Y. Ling, Elin A. Björling

Human-Machine Communication

With the prevalence of mental health problems today, designing human-robot interaction for mental health intervention is not only possible, but critical. The current experiment examined how three types of robot disclosure (emotional, technical, and by-proxy) affect robot perception and human disclosure behavior during a stress-sharing activity. Emotional robot disclosure resulted in the lowest robot perceived safety. Post-hoc analysis revealed that increased perceived stress predicted reduced human disclosure, user satisfaction, robot likability, and future robot use. Negative attitudes toward robots also predicted reduced intention for future robot use. This work informs on the possible design of robot disclosure, as well as …

Interlocutors And Interactions: Examining The Interactions Between Students With Complex Communication Needs, Teachers, And Eye-Gaze Technology, Rhonda Mcewen, Asiya Atcha, Michelle Lui, Roula Shimaly, Amrita Maharaj, Syed Ali, Stacie Carroll

Human-Machine Communication

This study analyzes the role of the machine as a communicative partner for children with complex communication needs as they use eye-tracking technology to communicate. We ask: to what extent do eye-tracking devices serve as functional communications systems for children with complex communication needs? We followed 12 children with profound physical disabilities in a special education classroom over 3 months. An eye-tracking system was used to collect data from software that assisted the children in facial recognition, task identification, and vocabulary building. Results show that eye gaze served as a functional communication system for the majority of the children. We …

The Robot Privacy Paradox: Understanding How Privacy Concerns Shape Intentions To Use Social Robots, Christoph Lutz, Aurelia Tamò-Larrieux

Human-Machine Communication

Conceptual research on robots and privacy has increased but we lack empirical evidence about the prevalence, antecedents, and outcomes of different privacy concerns about social robots. To fill this gap, we present a survey, testing a variety of antecedents from trust, technology adoption, and robotics scholarship. Respondents are most concerned about data protection on the manufacturer side, followed by social privacy concerns and physical concerns. Using structural equation modeling, we find a privacy paradox, where the perceived benefits of social robots override privacy concerns.

Building A Stronger Casa: Extending The Computers Are Social Actors Paradigm, Andrew Gambino, Jesse Fox, Rabindra A. Ratan

Human-Machine Communication

The computers are social actors framework (CASA), derived from the media equation, explains how people communicate with media and machines demonstrating social potential. Many studies have challenged CASA, yet it has not been revised. We argue that CASA needs to be expanded because people have changed, technologies have changed, and the way people interact with technologies has changed. We discuss the implications of these changes and propose an extension of CASA. Whereas CASA suggests humans mindlessly apply human-human social scripts to interactions with media agents, we argue that humans may develop and apply human-media social scripts to these interactions. Our …

Me And My Robot Smiled At One Another: The Process Of Socially Enacted Communicative Affordance In Human-Machine Communication, Carmina Rodríguez-Hidalgo

Human-Machine Communication

The term affordance has been inconsistently applied both in robotics and communication. While the robotics perspective is mostly object-based, the communication science view is commonly user-based. In an attempt to bring the two perspectives together, this theoretical paper argues that social robots present new social communicative affordances emerging from a two-way relational process. I first explicate conceptual approaches of affordance in robotics and communication. Second, a model of enacted communicative affordance in the context of Human-Machine Communication (HMC) is presented. Third and last, I explain how a pivotal social robot characteristic—embodiment—plays a key role in the process of social communicative …

Ontological Boundaries Between Humans And Computers And The Implications For Human-Machine Communication, Andrea L. Guzman

Human-Machine Communication

In human-machine communication, people interact with a communication partner that is of a different ontological nature from themselves. This study examines how people conceptualize ontological differences between humans and computers and the implications of these differences for human-machine communication. Findings based on data from qualitative interviews with 73 U.S. adults regarding disembodied artificial intelligence (AI) technologies (voice-based AI assistants, automated-writing software) show that people differentiate between humans and computers based on origin of being, degree of autonomy, status as tool/tool-user, level of intelligence, emotional capabilities, and inherent flaws. In addition, these ontological boundaries are becoming increasingly blurred as technologies emulate …

Toward An Agent-Agnostic Transmission Model: Synthesizing Anthropocentric And Technocentric Paradigms In Communication, Jaime Banks, Maartje M. A. De Graaf

Human-Machine Communication

Technological and social evolutions have prompted operational, phenomenological, and ontological shifts in communication processes. These shifts, we argue, trigger the need to regard human and machine roles in communication processes in a more egalitarian fashion. Integrating anthropocentric and technocentric perspectives on communication, we propose an agent-agnostic framework for human-machine communication. This framework rejects exclusive assignment of communicative roles (sender, message, channel, receiver) to traditionally held agents and instead focuses on evaluating agents according to their functions as a means for considering what roles are held in communication processes. As a first step in advancing this agent-agnostic perspective, this theoretical paper …

Opening Space For Theoretical, Methodological, And Empirical Issues In Human-Machine Communication, Leopoldina Fortunati, Autumn P. Edwards

Human-Machine Communication

This journal offers a space dedicated to theorizing, researching empirically, and discussing human-machine communication (HMC), a new form of communication with digital interlocutors that has recently developed and has imposed the urgency to be analyzed and understood. There is the need to properly address the model of this specific communication as well as the roles, objectives, functions, experiences, practices, and identities of the interlocutors involved, both human and digital. Reading these seven articles is an advantageous intellectual exercise for entering this new field of research on Human-Machine Communication. The present volume contributes substantially both at theoretical and empirical levels by …

Finding And Evaluating Journals, Terri Gotschall, Sarah A. Norris

Faculty Scholarship and Creative Works

Presentation for the UCF Faculty Center for Teaching & Learning (FCTL) Teaching and Learning Days in Spring 2020.

How do you decide which journals are the best fit for your research? This workshop will discuss a variety of topics to help you navigate the publishing process including publishing goals and criteria to consider when planning where to submit your work for publication. It will explore how to evaluate a journal to ensure that the journal you are considering is one of quality and rigor within your discipline. We will also discuss open access publishing and how to avoid predatory publishers.

Rosen Research Guides, Apa 7th Edition, Judy Kuhns, Tim Bottorff

Libraries' Documents

This guide is designed to get you started with or refresh your memory about the APA citation style. For more information, please consult the official source—the Publication Manual of the American Psychological Association, 7th ed. (2019) (commonly called the “APA Manual”)—which is available in the library at: Rosen Reference BF76.7 .P83 2020. Please keep in mind that some of the APA guidelines are intended for articles published in scientific journals. You may need to check with your professor for applying these guidelines to your class papers.

A Communication Ethics Response To “Communication Under Siege”, Jeanne M. Persuit

International Crisis and Risk Communication Conference

Presented as a response to the keynote speaker at ICRC 2020, this essay considers the communication ethics implications to crisis communication informed by the work of philosopher Hannah Arendt and communication scholar Ronald C. Arnett.

Sorry Is Not Enough: Apology As A Crisis Management Tactic, Amiso M. George

International Crisis and Risk Communication Conference

Public admissions of personal or professional misdeeds, followed by apologies by high profile individuals and organizations are strategies and tactics of image restoration when a reputation is damaged. Although the ritual of an apology is an expected societal norm sometimes, they can make matters worse. Apology is effective depending on the offense, the place, time, language, tone of apology and if the recipient of the apology is willing to accept it. Another important element is the cultural factor. Apology that does not adhere to perceived cultural norms may not be received positively; thereby worsening the crisis situation. In 2018 and …