Social and Behavioral Sciences Commons^™

Rebuilding The Plane While Flying: Library/Vendor Strategies For Approval Plan Revision (In A Dda World), Charles Hillen, Glenn Johnson-Grau, Joan Thompson

Charleston Library Conference

Library approval plans remain a major means of both codifying a library’s collection development program and providing an operational and procedural tool for acquisitions of library materials. This paper summarizes the arduous but ultimately worthwhile and satisfying project that Loyola Marymount University and YBP Library Services undertook in a yearlong approval profile review project. It describes how the library and the approval plan vendor strategized and collaborated to involve over 20 subject liaisons with varying levels of collection development experience and the support infrastructure needed to get liaisons up to speed on their roles in the project. It also explains …

Creating A Richer Patron-Driven Acquisitions Experience For Your Users: How The University Of Arizona Forced Three Pda Programs To Play Nicely Together, Teresa C. Hazen

Charleston Library Conference

Patron-driven acquisitions (PDA) has been an integral part of developing the collection at the University of Arizona Libraries (UAL). The Libraries currently has three PDA programs using two different vendors. The print PDA program from Ingram’s Coutts is the most complicated, involving several steps, including working with patron data to make sure the customer who placed the order is informed when the book is ready for checkout. The electronic PDA program from Ingram’s Coutts includes two files based on two different profiles. One is the standard UAL profile, but the other is a consortium profile that picks up local, fictional, …

“Access Versus Ownership” Revisited: The Quinnipiac University Libraries Short-Term Loan Project, Charles Getchell, David Swords, June Degennaro

Charleston Library Conference

Challenged by a historically small monographs collection, a considerable growth in the number of students and academic programs, and faced with space limitations in the stacks, Quinnipiac University librarians began their large-scale investment in e-books in January 2011. Initially, we subscribed to ebrary’s Academic Complete collection. That same year, we began a conversation with EBL and its then Vice President of Sales, Dr. David Swords. It was our desire to compare a subscription approach with a patron-driven acquisitions strategy as we further examined the place of e-books in our libraries. Initially, in 2012, we offered EBL titles published from 2010–2012. …

Is Ill Enough? Examining Ill Demand After Journal Cancellations At Three North Carolina Universities, Kristin Calvert, William Gee, Janet Malliett, Rachel Fleming

Charleston Library Conference

Interlibrary loan has traditionally been offered as a substitute method of access for low-use titles during cancellation projects. There has been little current research about the impact that cancellation actually has on interlibrary loan demand. Universities in North Carolina experienced severe budget reductions in 2011–2012, resulting in dramatic serials cancellations. This paper examines interlibrary loan demand for journal titles cancelled during budget reductions at three North Carolina schools since time of cancellation. We will also address factors that mitigate interlibrary loan demand, including the diverse structure of cancellation projects at the different institutions. The panel will discuss implications of these …

Four Years Of Unmediated Demand-Driven Acquisition And 5,000 E-Books Later: We Gave ‘Em What They Wanted, Karen S. Fischer, Chris Diaz

Charleston Library Conference

As one of ebrary’s largest academic library DDA customers, the program at the University of Iowa Libraries has been highly successful, though not without challenges. This presentation will present detailed findings from analyzing Iowa’s demand-driven acquisition e-book usage data from over 5,000 titles purchased over 4 years, including examining subject areas, prices, publishers, and other relevant metrics. This presentation will serve as update to a popular session at Charleston in 2010 (Give ‘Em What They Want: Patron-Driven Collection Development), where the University of Iowa Libraries presented data from a 1-year pilot program. Now, with 4 years of experience under our …

Individual Article Purchase: Catching The Wave Of The Future, Or Getting Pounded On The Reef, Douglas K. Bates

Charleston Library Conference

For many libraries, particularly small to midsize academic libraries, journals have placed significant strains on the acquisitions budget. For fiscal year 2012–2013 the Volpe Library at Tennessee Tech University faced a significant materials budget shortfall. Rather than simply cutting titles to cover the shortfall or asking the administration for more money, we concluded that the existing system of acquiring and delivering information packaged in journals was not sustainable for us. Therefore, we embarked on a yearlong process to develop a different way of providing article information that would more efficiently use the budget that we have. The process we have …

Rompiendo Barreras: Reorganizing Technical And Digital Services In A Small Academic Library, Jonathan H. Harwell, Sharon P. Williams

Charleston Library Conference

The Olin Library at Rollins College is a 2013 winner of the ACRL Excellence in Academic Libraries Award. In May 2012, the Library’s new Collections and Systems (C&S) Department began reorganizing from being two separate units—rethinking roles, workflows, and procedures. A small department with a wide range of responsibilities, C&S has four staff and three librarian positions, doing everything from acquisitions to systems to interlibrary loan. We will talk about how the department has focused on mutual respect as the basis for full collaboration in merging two departments, flattening the reporting structure, completely redefining some positions, streamlining workflows, literally breaking …

Rebranding The Library: Generating Visibility In The Virtual Age, Jeremy Frumkin, Rachel Kessler

Charleston Library Conference

Academic libraries (and libraries in general) need to relate and reflect the value they provide back to their users and their overarching institutions. When libraries provision access to digital information resources, there is very little visibility to the user of the library’s role in providing access to that resource, especially if the user initially discovers the resource via Google Scholar, Bing Academic, or other discovery tools that are not provided by the library itself. We propose a new approach to help libraries increase their visibility when they broker access to resources—a library branding service. This service brands information resources that …

Questions About Academic Librarians: Factors Influencing Our Academic Identity, Shin Freedman

Charleston Library Conference

This paper presents the results of a comparative survey inquiry into professional identity, views on faculty and tenure status, career advancement opportunities, and personnel status of 196 academic librarians and library administrators in the New England area. This research reveals that 45%of the respondents have some kind of faculty status which is comprised of faculty and tenure status (24%); tenure status (11%) and faculty status only (9%.) Sixty-five percent do not have tenure status and 55% have professional status. Attitudes toward research and scholarship were divided into “encouraged” and “not encouraged at all” across all academic statuses of institutional variances. …

Working Better Together: Library, Publisher, And Vendor Perspectives, Maria Collins, Mary Somerville, Nicole Pelsinsky, Aaron Wood

Charleston Library Conference

Amidst more and more publisher content, research tools, and library systems, interoperability—how things work together (for instance, a link resolver and a discovery service, or a data service and a discovery service)—has tremendous implications for workflows for librarians and, ultimately, researchers. With a focus on discoverability, representatives from the library, vendor, and publisher sectors describe their perspectives on cross-sector collaborations and opportunities with a common aim of proactively continuing to refine/improve the researcher experience. Moderated by Mary Somerville from the University of Colorado, Denver, this presentation highlighted perspectives from all three sectors including Maria Collins from North Carolina State University …

A Guided Tour Of Issues And Trends: The Thirteenth Annual Health Sciences Lively Lunch, Wendy Bahnsen, Deborah D. Blecic, Robin Champieux, Elizabeth Ketterman, Ramune K. Kubilius, Marysue Schaffer, Anneliese Taylor, Andrea Twiss-Brooks

Charleston Library Conference

In this year's sponsored but no holds barred lunch, the conference theme, "Too much is not enough", resonates. Lunch host, Wendy Bahnsen from Rittenhouse offers a brief greeting, and Ramune Kubilius provides the traditional “year in review” synopsis. Moderator Andrea Twiss-Brooks sets the scene and provides a brief introduction to issues of current interest in the health sciences information arena. Topics of this session include: methods of measurement of health sciences journal use (Deborah Blecic); shared collection development and policies (Elizabeth Ketterman); scholarly communication activities in health sciences libraries (Robin Champieux); current challenges, trials, pitfalls and successes of e-books in …

Discovery Of E-Resources And Media: What Will It Take?, Carlen Ruschoff

Charleston Library Conference

Data indicating that half of print book collections were never checked out is increasing interest in PDA/DDA programs to ensure that a book selected at point of discovery will have at least one user. Discovery of print books is supported by browsing the stacks, yet today print and e-books lack the rich descriptive data and indexing that has facilitated use of online journals. In streaming video, demand for PDA/DDA is also on the rise, yet discovery mechanisms face similar challenges. What is necessary for books and media to enjoy a comparable level of use by reaching their core community and …

Meeting User Needs And Expectations: A Library’S Quest For Discovery, Elyse L. Profera, Jackie Shieh

Charleston Library Conference

Taylor and Francis recently released its white paper entitled Facilitating Access to Free Online Resources: Challenges and Opportunities for the Library Community. Primary research within the white paper revealed that 71%of librarians surveyed struggle with the unknown permanence of free content. What is on the horizon with librarians as they try to update their discoverability services to support users on their journey to obtain free content?

Taylor and Francis Group’s study determined that librarians are planning to improve their search user interfaces for their library web sites, librarians plan to improve their cataloging systems, and librarians plan to conduct user …

Nuanced And Timely: Capturing Collections Feedback At Point Of Use, Jane M. Nichols, Richard A. Stoddart, Terry Reese

Charleston Library Conference

While libraries are using increasingly sophisticated metrics to determine electronic resource’s usefulness, impact, and cost effectiveness, much of these data reflect past usage. More nuanced information is still needed to guide collection managers’ decisions about which content to purchase, borrow, or deselect. To fill this gap, librarians at Oregon State University Libraries and Press and The Ohio State University Libraries are testing the utility of a pop-up survey to gather patron feedback at their point of use. By building an open-source application that inserts a survey between a citation and the full text, librarians are better positioned to capture users’ …

Beyond Counter: Using Ip Data To Evaluate Our Users, Timothy R. Morton

Charleston Library Conference

Traditional library statistics, whether counting our collections, our users, or our services, are typically concerned with answering questions such as “What?” or “How much?” or “When?” COUNTER-compliant statistics, the very welcome and useful standard for electronic resource providers, have allowed libraries to bring that same paradigm to bear on their digital collections, answering such questions as “What journals and e-books are our users downloading?” “How often are they searching this database?”, and even “When do they access this content?” However, what COUNTER and other traditional methods often fail to do is provide data that would allow libraries to answer questions …

Engaging Students Through Social Media, Beth L. Mcgough, Danielle Salomon

Charleston Library Conference

Students use social media to seek out, collaborate, and obtain information from their classmates and academic peers. Even if students are not currently interacting with the library using social media, they are open to doing so. Social media sites also have uses for organizing research and sharing it with others. Enabling and fostering that use is an ideal role for libraries. However, social media is not considered an appropriate information source for research.

In this day and age of oversaturation of marketing messages on social networking sites, it could be worthwhile for a library to explore smaller social networks.

E-Browsing: Serendipity And Questions Of Access And Discovery, Kate M. Joranson, Steve I. Vantuyl, Nina Clements

Charleston Library Conference

Browsing is an essential component to discovery. Understanding the foundations of browsing patterns and preferences is crucial in developing effective e-browsing environments. It is important to understand how researchers in diverse disciplines have described their discoveries in terms of browsing, searching, and serendipitous encounters. Examining the works of scientists, social scientists, and humanists through the lens of discovery will reveal essential components to be aware of in developing e-browsing environments. In turning to a wide range of sources, often outside traditional library literature, we deepen our understanding of what it means to browse in an electronic environment. As librarians, we …

It Is Not Just A Document: Using Government Data In Teaching And Research, Catherine Johnson, Marianne Ryan, Melissa Oakes

Charleston Library Conference

Government documents have long been perceived as valuable resources containing unique information content. But documents are also sources of deep, rich numeric and textual data that are available nowhere else. Identifying the specific sources that contain these data, tapping it, and manipulating it can be confusing, at best. But once discovered, the unique data within government publications can contribute to research and teaching in a wide variety of academic disciplines.

By working together, librarians and vendors can suggest ways to derive greater value from government information resources, explore new ways of thinking about text and data patterns, and assess some …

Libraries Respond To Mobile Ubiquity: Research And Assessment Of Mobile Device Usage Trends For Academic And Medical Libraries, Megan M. Hurst, Eleanor I. Cook, J. Michael Lindsay, Martha F. Earl

Charleston Library Conference

The authors consider trends in mobile device usage for the Internet as a whole, for EBSCO Discovery Service across all client libraries, and at two specific libraries: Preston Medical Library, serving the University of Tennessee (UT) Graduate School of Medicine and UT Medical Center, and the Joyner Library at East Carolina University, serving students and faculty on the main campus. Librarians at Preston Medical Library conducted a survey to determine which mobile devices, platforms, and apps were used by their patrons in 2012. East Carolina University piloted an iPad and e-reader lending program in 2010–2011. The results of each are …

“Eat Yourself Full, Leave Your Plate Empty”: Or Why Student And Faculty Appetite For Data Is Like An Offensive Lineman At A Buffet, Angela K. Horne, Corey Seeman, Rebecca A. Smith

Charleston Library Conference

From an old postcard of Millers’s Smorgasbord (on the Lincoln Highway east of Lancaster, Pennsylvania) we see the sign that stands over the scrumptious buffet welcoming all patrons at the restaurant: “Eat Yourself Full, Leave Your Plate Empty.” The notion is simple, take what you can eat but do not waste food. But in many ways, the whole premise of a buffet is the ability to try, sample, nibble, and experiment with foods that you might not order otherwise order. And we all pay the same, even if we are a college football offensive lineman with a legendary appetite.

It …

The Quest For The Holy Grail: Too Many Erm Systems Are Not Enough!, Stephanie P. Hess, Caryl Ward, Margo M. Duncan, Tiffany M. Lemaistre

Charleston Library Conference

Combining punctual statistical data compilation, access to real-time order and payment information, and harmonious workflow and reporting tools in one place has long been the Holy Grail for libraries seeking a reliable means for tracking costly electronic resources. This is the tale of two academic libraries that have adopted very different types of electronic resource management systems (ERMS) to attain these goals. This proceeding will provide complementary case studies of the implementation process at Binghamton University where two commercial ERM systems are used, and at The University of Texas at Tyler where an open source ERM is utilized.

Incorporating Usability Into The Database Review Process: New Lessons And Possibilities, Ilana R. Barnes

Charleston Library Conference

In summer 2013, Purdue Libraries introduced a modified standard usability concept (heuristic evaluation, or expert review) into an existing yearly electronic resource evaluation process. Introducing more user experience parameters into the process allows librarians to record usability errors to be communicated back to database vendors or to be considered for database renewal and selection in the future at the Libraries. In total, 37 databases were reviewed by eight librarians. This proceeding will review the reported impact the internal process made on librarians’ database decisions.

Navigating The Flow Of Value Streams To The Seas Of Collection Management, Acquisitions, And Preservation, Greg W. Voelker, Richard J. W. Zwiercan, Michael Frazier

Charleston Library Conference

Our process of repairing damaged items had no clear ownership and an ever growing amorphous backlog consisting of approximately 2,800 items at the start of the process review. This backlog continues to hinder access to materials in the collection. We are currently in multistage process review which incorporates Lean methodologies to improve workflow across a number of departments. At the core of these improvements is gathering data to measure current levels of work. From that perspective, we can see where value is needed in the workflows, including areas of collection access, level of repair needed, item replacement/weeding, and meeting user/stakeholder …

Managing Journals By Committee, Edith M. Starbuck, Sharon A. Purtee, Charles P. Kishman, Kristen L. Burgess, Leslie C. Schick

Charleston Library Conference

What do you do when your serials librarian retires and there is no option to hire a replacement? You form a committee. When the University of Cincinnati (UC) Health Sciences serials librarian retired in early 2010, budget cuts required that the position be eliminated from the personnel lines. While other aspects of her position could be redistributed, rather than reassign another librarian to manage the collection development tasks, the library director decided to pool the responsibilities for serials selection, faculty contact, subscription termination, and all other tasks relative to serials collection maintenance. With varying knowledge of journal management, the committee …

The City University Of New York: 24 Colleges, 5 Boroughs, 1 Collection, Curtis Kendrick, Angela Sidman, Susan Vaughn

Charleston Library Conference

The City University of New York (CUNY) is the third largest public university system in the United States. It consists of 11 senior colleges, seven community colleges, the Macaulay Honors College, and five graduate and professional schools located throughout the city’s five boroughs.

Though they have their own budgets and report up through separate academic structures, the 21 libraries in the CUNY system are tied tightly together by shared students, shared resources, and shared systems. This paper describes how the campus libraries and the central Office of Library Services work collaboratively to build a collection of electronic resources using different …

Transforming A Print Collection, Brian Schoolar, Fred Rowland

Charleston Library Conference

We are all aware of that the rise of e-books and demand-driven acquisitions (DDA) models are affecting print collections by moving funding away from print, not to mention the squeezing effect serials inflation continues to have on print acquisitions. This is as true at Temple University as elsewhere. However, at Temple we also have the extraordinary reality of a brand new library building on the horizon. This will be a library, but our recently inaugurated president has made it clear it is not to be a $190 million warehouse for books. We know some large portion of our existing collection …

Less Is More: Origins Of University Of Wisconsin-Stevens Point Collection Assessment Plan, Thomas Reich

Charleston Library Conference

All academic libraries are undergoing changes in collections and services, with an emphasis on reorganization and assessment. For the first time in decades, the UWSP Albertson Library has started a weeding and collection assessment of our entire STACKS print holdings. Our seven-floor Learning Resource Center has a pending renovation project. We are working to weed the collection so it occupies “less” space, while at the same time striving to enhance the collection so that it provides “more” expansive densities and is up-to-date, addressing campuswide curricula changes and needs associated with program growth. This paper highlights numerous “less is more” perspectives. …

Too Little Is Not Enough, Susan Mitchell, Janet G. Padway, Joan Robb

Charleston Library Conference

The Council of University of Wisconsin Libraries (CUWL) provides a forum and structure for library information planning within the University of Wisconsin (UW) System. The Council represents UW libraries on 13 two-year campuses, 11 four-year campuses and two research campuses and engages in activities such as cooperative planning and purchasing, materials delivery, training, and more. The Council’s shared collection development budget has remained flat for a number of years, and inflationary increases have forced cutbacks. That materials budget is administered by CUWL’s Collection Development Committee (CDC).

The CDC has created and maintained a shared electronic collection for almost 15 years. …

Collection Development Policies For The Twenty-First-Century Academic Library: Creating A New Model, Steve Alleman, Daniel C. Mack

Charleston Library Conference

Collection development policies in academic libraries have traditionally addressed scope and depth of subject; which languages, geographic regions, and time periods are covered; and what formats and material types are included. However, academic library collections increasingly face new challenges that these issues do not always address. These include shrinking budgets for collections and personnel, new modes of publication and distribution of content, repurposing of library spaces to focus on users rather than physical collections, and the transition to the digital library. Future collection development policies must address emerging trends use-driven acquisition and acquisition on demand, open access, emerging models of …

Revising A Collection Development Manual: Challenges And Opportunities, Joshua M. Lupkin, Tony Bremholm, Eric Wedig

Charleston Library Conference

Collection development manuals remain highly relevant to library strategic goals, though they are often in need of revision. Staffing models and strategic goals for liaison librarians and subject specialists are evolving rapidly with collection development competing with information literacy, scholarly communication, and digital services for time and resources. In this context, it is more and more likely for important knowledge about local and general best practices to be forgotten or neglected. At the same time, many new librarians inherit collections responsibility in a market for scholarly content in unstable formats and price models. This paper outlines the experience of Howard-Tilton …