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Articles 63751 - 63780 of 73948

Full-Text Articles in Social and Behavioral Sciences

Employee Perception On The Implementation Of The Performance Appraisal System At The University Of Malaya, Sazali Kamaruddin Jan 2002

Employee Perception On The Implementation Of The Performance Appraisal System At The University Of Malaya, Sazali Kamaruddin

Student Works (2000-2009)

The purpose of this study is to investigate and identify issues pertaining to the implementation of the current performance appraisal system, the New Remuneration System (NRS) with specific reference to the University of Malaya, Kuala Lumpur, Malaysia. This research also tries to examine the effectiveness of the NRS as one of the management tools for the determination of salary increment, promotion, bonuses and other employee benefits. Specifically the study aims to identify employee perception of the current performance appraisal system; whether it is a just and accurate system for the employees of the University of Malaya or otherwise. The result …

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Using Latent Semantic Analysis To Assess Reader Strategies, Joseph P. Magliano, Katja Wiemer-Hastings, Keith K. Millis, Brenton D.. Muñoz, Danielle Ncnamara Jan 2002

Using Latent Semantic Analysis To Assess Reader Strategies, Joseph P. Magliano, Katja Wiemer-Hastings, Keith K. Millis, Brenton D.. Muñoz, Danielle Ncnamara

Psychology Faculty Publications

We tested a computer-based procedure for assessing reader strategies that was based on verbal protocols that utilized latent semantic analysis (LSA). Students were given self-explanation-reading training (SERT), which teaches strategies that facilitate self-explanation during reading, such as elaboration based on world knowledge and bridging between text sentences. During a computerized version of SERT practice, students read texts and typed self-explanations into a computer after each sentence. The use of SERT strategies during this practice was assessed by determining the extent to which students used the information in the current sentence versus the prior text or world knowledge in their self-explanations. …

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Community Partnerships: A Case Study Of The Hamilton-Wentworth Supported Housing Coordination Network (Ontario), Jonathan S. Lomotey Jan 2002

Community Partnerships: A Case Study Of The Hamilton-Wentworth Supported Housing Coordination Network (Ontario), Jonathan S. Lomotey

Theses and Dissertations (Comprehensive)

Community partnerships are growing in importance as means of improving social service delivery (Boudreau, 1991; MacGillivary & Nelson, 1998; McCann & Gray, 1986; Nelson, Prilletensky & MacGillivary, 2001; Wolff, 2001). Several research studies have identified them as effective means of intervention and for strengthening society (Nelson et al., 2001; Wandersman et al., 1996; Wolff, 2001). In this case study of the Hamilton-Wentworth Supported Housing Coordination Network, information was gathered from the participants in the partnership, documents and participant observation to reconstruct and analyze the partnership story. Current mental health housing policy in Ontario was also analyzed to determine its nature …

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The Internet And Youth Engagement: An Exploration Of How Youth Spend Their Time Online And Its Relation To Civic Involvement, Trevor P.D. Taylor Jan 2002

The Internet And Youth Engagement: An Exploration Of How Youth Spend Their Time Online And Its Relation To Civic Involvement, Trevor P.D. Taylor

Theses and Dissertations (Comprehensive)

A study was conducted to investigate the relationship between Internet use and civic involvement in youth. Participants consisted of 378 youth between the ages of 16 and 25 from across Canada. Participants completed an online questionnaire consisting of a measure called the Youth Inventory of Involvement, designed to assess civic involvement in youth. Brief measures of introversion/extraversion and depression were also completed. Participants then completed questions designed to assess the amount of time they spend online in an average week, as well as for what they use the Internet. Results indicate that there may be a non-linear relationship between amount …

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High School Coaches' Perceptions Of Sport Psychology And Sport Psychologists, Jonathan W. Barnes Jan 2002

High School Coaches' Perceptions Of Sport Psychology And Sport Psychologists, Jonathan W. Barnes

College of Graduate Studies: Theses & Dissertations (1964–2006)

No abstract provided.

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Estudio Piloto De Metilfenidato Y Entrenamiento A Padres En El Tratamiento De Niños Con Trastorno Por Déficit De Atención Hiperactividad [A Pilot Study Of Methylphenidate And Parent Training In The Treatment Of Children With Attention-Deficit Hiperactivity Disorder], Cecilia Montiel-Nava, Joaquín A. Peña, G. Espina-Mariñes, M. E. Ferrer-Hernández, A. Lopez-Rubio, S. Puertas-Sánchez, J. J. Cardozo Jan 2002

Estudio Piloto De Metilfenidato Y Entrenamiento A Padres En El Tratamiento De Niños Con Trastorno Por Déficit De Atención Hiperactividad [A Pilot Study Of Methylphenidate And Parent Training In The Treatment Of Children With Attention-Deficit Hiperactivity Disorder], Cecilia Montiel-Nava, Joaquín A. Peña, G. Espina-Mariñes, M. E. Ferrer-Hernández, A. Lopez-Rubio, S. Puertas-Sánchez, J. J. Cardozo

Psychological Science Faculty Publications

Objetivo. Este estudio comunica la eficacia de un programa de entrenamiento a padres y un ensayo clínico con medicación estimulante (metilfenidato), en la disminución de síntomas de trastorno por déficit de atención-hiperactividad (TDAH) en una muestra de niños venezolanos.
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/="/">Pacientes y métodos. 24 niños, con edades entre 6 y 10 años, con diagnóstico de TDAH, identificados en unas jornadas de cribado de TDAH, se asignaron aleatoriamente a los dos grupos de tratamiento: entrenamiento a padres y medicación estimulante (metilfenidato).
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/="/">Resultados. Ambos grupos mostraron reducción de síntomas al finalizar la fase de intervención terapéutica en diferentes grados. …

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Encefalomielitis Aguda Diseminada En Niños [Disseminated Acute Encephalomyelitis In Children], Joaquín A. Peña, Cecilia Montiel-Nava, F. Hernández, Enoe Medrano, O. Valbuena, J. J. Cardozo Jan 2002

Encefalomielitis Aguda Diseminada En Niños [Disseminated Acute Encephalomyelitis In Children], Joaquín A. Peña, Cecilia Montiel-Nava, F. Hernández, Enoe Medrano, O. Valbuena, J. J. Cardozo

Psychological Science Faculty Publications

Introducción. La encefalomielitis aguda diseminada (EAD) representa un trastorno inflamatorio autoinmune, habitualmente monofásico con resolución gradual, polisintomático, habitualmente relacionado con virus, bacterias o inmunizaciones, el cual también puede ocurrir en ausencia de un fenómeno infeccioso precedente aparente.
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/="/">Objetivo. Describir la EAD, su etiología, manifestaciones clínicas, proceso diagnóstico y tratamiento. Asimismo analizar estos aspectos a través de la presentación de una serie de 13 niños con EAD.
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/="/">Resultados. El cuadro clínico se inició con fiebre en el 61% de los pacientes. Las manifestaciones neurológicas más frecuentes fueron el deterioro del sensorio, convulsiones y trastornos motores (paresias). El …

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The Effects Of A Parent-Child Communication Activity On The Worries Of Siblings Of Children With Autism, Sara M. Irwin '02 Jan 2002

The Effects Of A Parent-Child Communication Activity On The Worries Of Siblings Of Children With Autism, Sara M. Irwin '02

Honors Projects

This study was designed to obtain objective results about the effects of two different parent-child activities on the siblings of children with autism. Participants were eighteen 6-13 year-old siblings of children with autism and their parents. One group of parent-child pairs completed a workbook focused on autism-specific worries, while another group of parent-child pairs played board games together. The children in each group completed a questionnaire about their autism-related worries at the end of the activity. Results demonstrated that the workbook was useful in making parents more aware of specific worries that their children have as shown by a strong …

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Masculine Threat And Anti-Gay Attitude, Chad Corbley '02 Jan 2002

Masculine Threat And Anti-Gay Attitude, Chad Corbley '02

Honors Projects

In a pretest, male and female participants completed the PAQ, a measure of self perceived masculinity and femininity. Only male participants (though they were not aware of this fact) were contacted to return for the second part of the study. Participants were hooked up to psychophysiological recording equipment and took part in one of three conditions. In the masculine threat condition, they took a test ostensibly measuring masculine knowledge and received false negative feedback. In the general threat condition, participants took a test ostensibly measuring general knowledge and received the same feedback. The no threat or control condition was exactly …

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Examining The Cognitive And Physiological Processes Underlying Traumatic Disclosure, Anna Carlson '02 Jan 2002

Examining The Cognitive And Physiological Processes Underlying Traumatic Disclosure, Anna Carlson '02

Honors Projects

The aims of this research were to examine the cognitive and physiological reactions associated with the disclosure of a traumatic event. Cognitive-Experiential Self-Theory (Epstein, 1991; 1998) suggests that there are two separate modes of information processing. One is the rational mode that is based on logic and the other is the experiential mode that is based on emotions and heuristics. The way these two modes of processing may be related to disclosure was examined using 60 undergraduate students at Illinois Wesleyan University. Participants engaged in one of four writing conditions; a trivial topic, the emotions surrounding a traumatic experience, the …

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Gender Differences In Depression In Hiv-Infected Patients, Sarah L. Beyers '02 Jan 2002

Gender Differences In Depression In Hiv-Infected Patients, Sarah L. Beyers '02

Honors Projects

Gender differences in an HIV-infected population living in downstate Illinois are examined. Depression is measured using the CES-D screening tool. Statistical tests are run on both quantitative and qualitative data in order to determine if a gender difference exists. The difference in CES-D scores was not found to be statistically significant. Possible explanations for this finding are suggested. These explanations include: population demographics, small sample size, and effects of medication.

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Illumination And Food Deprivation As Determinants For Hoarding In Golden Hampsters, Erin Smith '02 Jan 2002

Illumination And Food Deprivation As Determinants For Hoarding In Golden Hampsters, Erin Smith '02

Honors Projects

It is important for animals to adapt to changes in food availability in order to survive. Hoarding is one method of accomplishing this and the golden hamster (Mesocricetus auratus) is particularly adept at hoarding. Previous literature suggests a connection between hoarding and stress. To further examine this connection, the present study looked at the effects of illumination and food deprivation on the hoarding behavior of male golden hamsters. The within-subjects design allowed each of the 12 subjects to be tested in each of the 4 conditions: 1) illumination and food deprivation, 2) illumination and no food deprivation, 3) food deprivation …

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Evaluating The Collaborative Efforts Of Teachers And Parents Of Children With Autism Spectrum, Lindsey Vacco '02 Jan 2002

Evaluating The Collaborative Efforts Of Teachers And Parents Of Children With Autism Spectrum, Lindsey Vacco '02

Honors Projects

Educators have emphasized the importance of parent involvement in the educational process for decades. The definitions of parent involvement, however, have changed over time with a current emphasis on genuine parent-school collaboration where parents are seen as partners in their child's education. Such collaboration is especially crucial when the children have special needs, such as those on the autism spectrum. Autism spectrum disorders pose unique challenges to the home-school relationship in part due to the child's communication and social impairments. This study is part of a larger, ongoing study examining home-school relationships between parents and teachers of children with autism …

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Cultural Scripts Of Parental Intervention In Conflict, Kristina L. Mcdonald '02 Jan 2002

Cultural Scripts Of Parental Intervention In Conflict, Kristina L. Mcdonald '02

Honors Projects

Parents frequently intervene in the conflicts that children experience with other peers. The work of Ross, Hastings and their colleagues has alerted researchers to the possibility that parents engage in such intervention in part to teach children lessons. Ross and her colleagues have focused on the role of such intervention for teaching children rules about possession and property rights. Whereas property rights might be particularly salient in cultures such as the European-American subgroups in the U.S. that emphasize individualism and market forces, this might be less salient in other cultures. Many of the cultural groups in Indonesia emphasize collectivism, social …

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The Student Worry Questionnaire-30: Further Examination Of Gender Differences, Janet A. Carter Jan 2002

The Student Worry Questionnaire-30: Further Examination Of Gender Differences, Janet A. Carter

Dissertations and Theses @ UNI

The construct of worry has captured the attention of researchers in recent years and has been implicated in several psychological disorders. Initially, the lack of validated instruments hampered the study of the worry construct. Several such instruments have been developed in recent years, but two instruments have predominated in the literature concerning the construct of worry-the Penn State Worry Questionnaire (Meyer, Miller, Metzger, & Borkovec, 1990) and the Worry Domains Questionnaire (Tallis, Eysenck, & Mathews, 1992). While both appear psychometrically sound, these instruments focused on different and distinct aspects of the worry construct. Some researchers (Davey, 1993; Starcevic, 1995; Tallis …

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A Place For Children? Children In Families Living In Emergency Accommodation: The Perspectives Of Children, Parents And Professionals, Ann Marie Halpenny, Anna Fiona Keogh, Robbie Gilligan Jan 2002

A Place For Children? Children In Families Living In Emergency Accommodation: The Perspectives Of Children, Parents And Professionals, Ann Marie Halpenny, Anna Fiona Keogh, Robbie Gilligan

Reports

Homelessness affects the lives of an increasing number of children in Dublin. Research by Focus Ireland indicated that 1,262 children were living with their parent(s) in Bed and Breakfast (B&B) emergency accommodation in 1999 (Houghton & Hickey, 2000). More recent figures from the Northern Area Health Board (NAHB) Homeless Service show that 20% of first time referrals to emergency accommodation in the past year were families with 827 children. Much of the available information on these children’s well-being comes from studies on the health care needs and access to health care services of families living in emergency accommodation (Smith, McGee, …

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The Impact Of Gruesome Evidence On Mock Juror Decision Making : The Role Of Evidence Characteristics And Emotional Response, Robert J. Nemeth Jan 2002

The Impact Of Gruesome Evidence On Mock Juror Decision Making : The Role Of Evidence Characteristics And Emotional Response, Robert J. Nemeth

LSU Doctoral Dissertations

Two experiments were conducted to investigate the effects of gruesome evidence on mock jurors? decisions in a simulated capital trial. The first experiment was designed as a replication and extension of Douglas, Lyon, and Ogloff (1997), who found that mock jurors who were presented with gruesome photographic evidence were nearly twice as likely to convict the defendant than participants who did not see the gruesome evidence. In Experiment 1, gruesome evidence was manipulated in two ways: photographic evidence (low gruesome, highly gruesome, or control photographs) and verbal testimony (low gruesome vs. highly gruesome). Neither photographic evidence nor testimony had an …

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Organizational Politics And Multisource Feedbacklh[Electronic Resource], John M. Ford Jan 2002

Organizational Politics And Multisource Feedbacklh[Electronic Resource], John M. Ford

LSU Doctoral Dissertations

The current research examined the effects of perceptions of organizational politics, understanding of organizational processes, and control over organizational events on rater attitudes (i.e., acceptance, cost-benefit evaluations) toward multisource feedback systems (MSFS). Six-hundred-and-three employees were surveyed concerning their perceptions of organizational politics, understanding, control, and rater attitudes toward MSFS. The present research demonstrated that (a) understanding interacted with organizational politics perceptions in the prediction of rater acceptance of MSFS, (b) control moderated the relationship between understanding and rater attitudes toward peer feedback, (c) perceptions of organizational politics were consistently negatively related to the favorability of rater attitudes toward MSFS, (d) …

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An Analysis Of The Effects Of Contingent Delivery Of Tasks With Different Difficulty And Noncontingent Delivery Of Tasks With Different Preference, Ernest Whitmarsh Jan 2002

An Analysis Of The Effects Of Contingent Delivery Of Tasks With Different Difficulty And Noncontingent Delivery Of Tasks With Different Preference, Ernest Whitmarsh

LSU Doctoral Dissertations

This investigation examined instructional strategies derived from the Premack principle and task interspersal strategies for four students with moderate to severe developmental disabilities. In both studies, baseline consisted of massed instruction of thirty trials. During study one, students were given contingent access to preferred easy tasks for correct responding in one condition. In the second condition, students were given contingent access to preferred difficult tasks for correct responding. During study two, students were given noncontingent access to preferred easy tasks for correct responding in one condition. In the second condition, students were given noncontingent access to nonpreferred easy tasks for …

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Prevention Of Eating Disorders In Athletes: An Intervention For Coaches, Brooke L. Whisenhunt Jan 2002

Prevention Of Eating Disorders In Athletes: An Intervention For Coaches, Brooke L. Whisenhunt

LSU Doctoral Dissertations

Research has found that athletes, particularly those involved in "aesthetically-oriented" sports, are at increased risk for engaging in unhealthy weight reduction practices and developing clinical eating disorders. Prevention studies of eating disorders have had some success, but there are very few published studies that address prevention in athletes. This study was designed as an eating disorders prevention program that targeted coaches as change agents. Cheerleading coaches at national or regional conferences attended an intervention workshop or a control workshop. Coaches who attended the intervention workshop received information regarding nutrition, eating disorders, and ways to manage athletes with eating disorders. They …

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The Matson And Mayville (M&M) Seizure Scale: An Assessment Of Psychological And Environmental Variables Contributing To Seizure Activity In Persons With Mental Retardation, Erik Andrew Mayville Jan 2002

The Matson And Mayville (M&M) Seizure Scale: An Assessment Of Psychological And Environmental Variables Contributing To Seizure Activity In Persons With Mental Retardation, Erik Andrew Mayville

LSU Doctoral Dissertations

Seizure activity can be debilitating across a number of physical, social, occupational, and personal domains. Given the deficits in all of these areas frequently present in persons with mental retardation, the control and elimination of seizures is a primary goal for individuals with both mental retardation and epilepsy. Antiepileptic medication can reduce seizure activity. However, this intervention often carries with it a range of untoward side effects that may adversely affect clients over what is typically a long-term treatment regimen. Over the last 20 years, literature has emerged emphasizing the importance of environmental variables in the initiation and maintenance of …

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Effects Of A Screening Instrument And Parent Handouts On Physicians Recognition And Intervention Of Childrens Behavioral And Emotional Problems, Heather Rech Applegate Jan 2002

Effects Of A Screening Instrument And Parent Handouts On Physicians Recognition And Intervention Of Childrens Behavioral And Emotional Problems, Heather Rech Applegate

LSU Doctoral Dissertations

This study examined the effects of a screening instrument and parent handouts on pediatric residents' recognition and intervention of children's behavioral and emotional problems. Four pediatric residents and 52 parent-child dyads attending a pediatric primary care clinic participated in the study. A multiple baseline design across residents was used. The effects of the interventions were assessed by measuring ten target behaviors of the pediatric residents. After being trained to use the screening instrument, residents' increased the number and variety of questions they asked regarding behavioral and emotional issues. Attempts at intervention by the residents showed small but reliable increases when …

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Relationship Between Weight Loss And Body Image In Obese Individuals Seeking Weight Loss Treatment, Deborah Lynn Reas Jan 2002

Relationship Between Weight Loss And Body Image In Obese Individuals Seeking Weight Loss Treatment, Deborah Lynn Reas

LSU Doctoral Dissertations

The present study investigated the nature and extent of changes in body image following weight loss treatment in an obese sample and examined the role of weight loss in predicting body image improvement. Participants were 53 obese individuals (BMI > 30) recruited from the Pennington Biomedical Research Center in Baton Rouge, the Scripps Clinic in San Diego, CA, and the Weight Management Center at the St. Charles Hospital in New Orleans. Measures of psychological functioning and a figural body image rating procedure (Body Image Assessment for Obesity; BIA-O, Williamson, et al., 2000) were administered at baseline and after a 6-month follow-up …

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The Role Of Initial Coping Strategies On Subsequent Appointment Attendance In Individuals With Hiv: A Longitudinal Analysis, Deann Morris Johnson Jan 2002

The Role Of Initial Coping Strategies On Subsequent Appointment Attendance In Individuals With Hiv: A Longitudinal Analysis, Deann Morris Johnson

LSU Doctoral Dissertations

With advances in HIV treatment regimens, HIV has become a treatable chronic illness that requires extensive clinical management (Kelly, Otto-Salaj, Sikkema, Pinkerton, & Bloom, 1998). Nonadherence to HIV medical regimens is a primary reason for treatment failure. HIV medication regimens are complicated and require extensive time and effort from the patient (Friedland & Williams, 1999). Since the effectiveness of HIV medication regimens can be severely limited by poor adherence, much research has been conducted regarding the influence of psychosocial factors in adherence. However, this research has primarily focused on medication adherence and has not investigated psychosocial aspects associated with other …

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Motivational Processes And Performance: The Role Of Global And Facet Personality Traits, James Haven Martin Jan 2002

Motivational Processes And Performance: The Role Of Global And Facet Personality Traits, James Haven Martin

LSU Doctoral Dissertations

The conscientiousness and neuroticism dimensions of the Five Factor Model (FFM) have been shown to be predictive of performance (Barrick & Mount, 1991; Paunonen & Ashton, 2001). This research examined three relatively unexplored issues, including (a) the impact of conscientiousness and neuroticism on motivational processes and performance; (b) the criterion-related validity of facet measures of conscientiousness and neuroticism as predictors of motivation and performance; and (c) whether conscientiousness, neuroticism, and their facets impact changes in motivational processes between performance episodes. Undergraduate psychology students (N = 220) completed measures of self-set goals and self-efficacy beliefs on two occasions, prior to the …

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Use Of Actigraphy To Objectively Measure Motor Restlessness In Restless Legs Syndrome, Tai Anderson Istre Jan 2002

Use Of Actigraphy To Objectively Measure Motor Restlessness In Restless Legs Syndrome, Tai Anderson Istre

LSU Doctoral Dissertations

Restless Legs Syndrome (RLS) is a disorder characterized by disagreeable leg sensations, usually prior to sleep onset, which cause an almost irresistible urge to move the legs. A characteristic feature of this disorder is that the movements are partially or completely relieved with leg motions. Attempts to find the underlying pathology have been unsuccessful. Thus, there are no objective physiological tests to diagnose this condition. Using the Suggested Immobilization Test (SIT), the current study attempted to validate a new and practical method for quantifying the motor symptoms of RLS, actigraphy. To this end, the SIT with actigraphy was evaluated for …

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The Effects Of Stimulant Medication On The Social Behavior Of Children With Adhd During Times Of Play, Robert, Jr. H. Larue Jan 2002

The Effects Of Stimulant Medication On The Social Behavior Of Children With Adhd During Times Of Play, Robert, Jr. H. Larue

LSU Doctoral Dissertations

Psychomotor stimulants are the most commonly prescribed medications for the treatment of ADHD in children and adults. A vast literature has evolved concerning the efficacy and potential side effects of these drugs. Although stimulants are generally regarded as safe and effective, there is concern that potential problems may have been overlooked. Specifically, there is some literature indicating that, at least in some cases, stimulant medications may produce significant disruptions in social behavior. To investigate these effects, a number of different measurements were employed with preschool children, including direct observations during times of play, a social reinforcer assessment and a number …

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Relationship Between Neuropsychological Deficits And Cerebral Perfusion Abnormalities In Cocaine Abusers, Karen A. Tucker Jan 2002

Relationship Between Neuropsychological Deficits And Cerebral Perfusion Abnormalities In Cocaine Abusers, Karen A. Tucker

LSU Doctoral Dissertations

The purpose of this study was to investigate the relationships between the severity of cocaine/alcohol use, neuropsychological functioning, and cerebral blood flow abnormalities. Cocaine users (n = 60) and control subjects (n = 13) were administered a battery of neuropsychological tests that yielded the following factors: Attention/Executive Functioning, Memory, Simple Motor, and Sensorimotor. Participants were assessed for decreased cerebral blood flow with single-photon emission computed tomography (SPECT). Examination of group differences indicated that cocaine users performed significantly worse than controls on the Memory and Sensorimotor factors. The frequency/duration of cocaine use, alcohol use, and a combination of both substances were …

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Television And Video Game Violence: Age Differences And The Combined Effects Of Passive And Interactive Violent Media, Kelly Stephen Meyers Jan 2002

Television And Video Game Violence: Age Differences And The Combined Effects Of Passive And Interactive Violent Media, Kelly Stephen Meyers

LSU Doctoral Dissertations

The present research examined the combined effects of violent video games and violent TV programs on third and sixth-grade boys’ thoughts and behavior. In individual sessions, demographic information about the children’s television viewing and video game playing habits was collected. Participants were exposed to one of six following media conditions for 15 minutes; a) watch a violent (wrestling) or a non-violent video segment (basketball), b) play a violent or a non-violent game, or c) watch a violent or non-violent video segment and then play a video game containing the same characters and content. The potential for violent media to prime …

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Social Exchange And Customer Service: The Relationship Between Perceived Organizational Support, Leader-Member Exchange, And Customer Service Behavior, Lisa Michelle Polly Jan 2002

Social Exchange And Customer Service: The Relationship Between Perceived Organizational Support, Leader-Member Exchange, And Customer Service Behavior, Lisa Michelle Polly

LSU Doctoral Dissertations

As the economy continues to shift from the production of goods to the delivery of services, one way in which an organization might set itself apart from its competition is through the delivery of high quality customer service. Therefore, a critical question for organizations becomes how to elicit the appropriate level of service from its employees. The purpose of the current study was to propose and test a social exchange based model of customer service. Specifically, it was suggested that the quality of the organization-service employee and manager-service employee relationships would be related to employee customer service behavior through their …

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