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Full-Text Articles in Statistical Models
Cognitive Virtual Admissions Counselor, Kumar Raja Guvindan Raju, Cory Adams, Raghuram Srinivas
Cognitive Virtual Admissions Counselor, Kumar Raja Guvindan Raju, Cory Adams, Raghuram Srinivas
SMU Data Science Review
Abstract. In this paper, we present a cognitive virtual admissions counselor for the Master of Science in Data Science program at Southern Methodist University. The virtual admissions counselor is a system capable of providing potential students accurate information at the time that they want to know it. After the evaluation of multiple technologies, Amazon’s LEX was selected to serve as the core technology for the virtual counselor chatbot. Student surveys were leveraged to collect and generate training data to deploy the natural language capability. The cognitive virtual admissions counselor platform is currently capable of providing an end-to-end conversational dialog to …