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Full-Text Articles in Statistical Models
Identifying Customer Churn In After-Market Operations Using Machine Learning Algorithms, Vitaly Briker, Richard Farrow, William Trevino, Brent Allen
Identifying Customer Churn In After-Market Operations Using Machine Learning Algorithms, Vitaly Briker, Richard Farrow, William Trevino, Brent Allen
SMU Data Science Review
This paper presents a comparative study on machine learning methods as they are applied to product associations, future purchase predictions, and predictions of customer churn in aftermarket operations. Association rules are used help to identify patterns across products and find correlations in customer purchase behaviour. Studying customer behaviour as it pertains to Recency, Frequency, and Monetary Value (RFM) helps inform customer segmentation and identifies customers with propensity to churn. Lastly, Flowserve’s customer purchase history enables the establishment of churn thresholds for each customer group and assists in constructing a model to predict future churners. The aim of this model is …
Machine Learning In Support Of Electric Distribution Asset Failure Prediction, Robert D. Flamenbaum, Thomas Pompo, Christopher Havenstein, Jade Thiemsuwan
Machine Learning In Support Of Electric Distribution Asset Failure Prediction, Robert D. Flamenbaum, Thomas Pompo, Christopher Havenstein, Jade Thiemsuwan
SMU Data Science Review
In this paper, we present novel approaches to predicting as- set failure in the electric distribution system. Failures in overhead power lines and their associated equipment in particular, pose significant finan- cial and environmental threats to electric utilities. Electric device failure furthermore poses a burden on customers and can pose serious risk to life and livelihood. Working with asset data acquired from an electric utility in Southern California, and incorporating environmental and geospatial data from around the region, we applied a Random Forest methodology to predict which overhead distribution lines are most vulnerable to fail- ure. Our results provide evidence …