Graphics and Human Computer Interfaces Commons^™

Micro-Behavioral Analysis Of Online Shopping Patterns For Blind Users, Yash Prakash, Akshay Kolgar Nayak, Nithiya Venkatraman, Sampath Jayarathna, Hae-Na Lee, Vikas Ashok

Computer Science Faculty Publications

While online shopping platforms provide convenience and autonomy to blind users, their non-visual interactions remain underexplored at a micro-behavioral level. Existing studies have primarily emphasized accessibility and usability challenges but have overlooked how fine-grained, screen reader-driven keystroke-level behaviors reflect users’ cognitive strategies. In this paper, we present the findings of a longitudinal study with 25 blind participants to examine their micro-behavioral patterns, using keyboard activity and screen reader logs on both familiar and unfamiliar e-commerce websites. We complemented this study with semi-structured interviews to contextualize the uncovered micro-behavioral patterns. Our results revealed patterns in how blind users draw upon cognitive …

Robust Text Input For Smartwatches: Compensating For Imprecise Tapping And Swiping, Jianwei Lai, Lina Zhou, Kanlun Wang, Dongsong Zhang

Faculty Publications - Information Technology

Entering text on a smartwatch is challenging due to the difficulty of tapping tiny keys. This study introduces a novel keyboard, Tap’nSwipe, to address the challenge. The keyboard features nine areas, each containing up to four characters. To enter a character, users swipe in a specific direction within the area containing the character, freeing them from precisely tapping on the target key. In addition, Tap’nSwipe leverages word predictions to enter words by allowing users to tap anywhere in the areas containing the target characters. The results of a user experiment show that Tap’nSwipe improves text entry accuracy and reduces error …

Optimizing Radial Interfaces For Eye-Movement Authentication On Smartphones, Trey V. Tuscai

Honors Theses

Radial authentication interfaces offer privacy-preserving, calibration-free eye-movement authentication. While their effectiveness has been demonstrated on large displays, their performance on smartphones remains underexplored. This study investigates seven radial interface configurations on the iPhone 13, varying the number of radial indicators and password lengths to examine trade-offs between accuracy, security, and entry time. Through a controlled eye-tracking experiment with 27 participants, we evaluate each configuration’s performance and collect user prioritizations of the three factors. Our findings reveal that shorter passwords with fewer indicators improve speed and accuracy but reduce security, while longer configurations enhance security at the cost of usability. Based …

Integrating Authentication Schemes In Augmented And Virtual Reality Classrooms, Naheem Noah

Electronic Theses and Dissertations

Augmented Reality and Virtual Reality (AR/VR) technologies are revolutionizing educational experiences, but their widespread adoption hinges on addressing critical security and usability challenges, particularly in the domain of user authentication. This research presents an investigation into the security landscape of AR/VR and explores a graphical authentication scheme called “Things” that enhances both security and usability in immersive learning environments. Through a systematic evaluation of popular AR/VR devices and applications, potential vulnerabilities and limitations were identified, such as high usage of pin/passwords which are susceptible to shoulder-surfing attacks, lack of multi-factor authentication, and unclear data-sharing practices. A review of existing knowledge-based …

Differences In Software Usability Level Based On User Background, Abdur Rohman Sholeh, Agung Fatwanto

Elinvo (Electronics, Informatics, and Vocational Education)

The development of software must consider usability as one of its key success indicators. Relatively few studies discuss the factors influencing usability, including users' backgrounds. The purpose of this research was to investigate the impact of user background, specifically gender, class (year of college admission), and frequency of use on the rating of usability. This research utilized a descriptive quantitative method with instruments: the usability matrix of the Computer System Usability Questionnaire (CSUQ), the System Usability Scale (SUS), the Usability Metric for User Experience (UMUX), and the Net Promoter Score (NPS). The research object was the Learning Management System (LMS) …

Usability Of Mobile Application For Implementing Genetic Counselling Intervention Among Thalassemia Patients And Caregivers: A Case Study Of Cyber Gen, Henri Setiawan, Nur Hidayat, Atun Farihatun, Marlina Indriastuti, Rudi Kurniawan, Andan Firmansyah, Esti Andarini, Yudisa Diaz Lutfi Sandi

Elinvo (Electronics, Informatics, and Vocational Education)

Utilization of communication and information technology has been widely used in the health sector, especially nursing. As one of the nursing interventions for thalassemia patients and caregivers, genetic counseling is not only done face to face but can use android-based telenursing facilities through the complete features available in the Cyber Gen application. This study aims to measure the usability level of Cyber Gen application as an indirect genetic counseling medium for thalassemia patients. This application was developed with four main services: basic information about diseases, consultation rooms, social support, and direct surveys. This application is built using the Flutter Framework, …

Optimizing E-Payment Applications For Older Adults: User-Centered Solutions To Improve Security, Privacy, Usability, And Accessibility, Urvashi Kishnani

Electronic Theses and Dissertations

In an increasingly digital world, older adults are rapidly becoming a vital demographic in the realm of electronic financial transactions. It is imperative to address their unique needs and challenges to ensure their financial well-being. Older adults can be more vulnerable to various online threats, making security and privacy paramount. As they adapt to the digital age, understanding their specific privacy concerns and preferences is crucial for creating trustworthy e-payment systems. Moreover, enhancing the usability of e-payment applications for older adults promotes financial independence and inclusion, contributing to their overall quality of life. By focusing on these critical dimensions, we …

Usability Of Health-Related Websites By Filipino-American Adults And Nursing Informatics Experts, Kathleen Begonia

Dissertations, Theses, and Capstone Projects

Filipino-Americans are an understudied minority group with high prevalence and mortality from chronic conditions, such as cardiovascular disease and diabetes. Facing barriers to care and lack of culturally appropriate health resources, they frequently use the internet to obtain health information. It is unknown whether they perceive health-related websites to be useful or easy to use because there are no published usability studies involving this population. Using the Technology Acceptance Model as a theoretical framework, this study investigated the difference between website design ratings by experts and the perceptions of Filipino-American users to determine if usability guidelines influenced the perceived ease …

User Experience Design Practices In Industry (Case Study From Indonesian Information Technology Companies), Isnan Nugraha, Agung Fatwanto

Elinvo (Electronics, Informatics, and Vocational Education)

User Experience (UX) is a term that has received a lot of attention in the last decade. The number of industries whose consider the importance of implementing the UX design process within their development cycle has increased. Therefore, we think it is important to investigate how UX design processes are implemented in the industries. In this research, we take a qualitative approach with descriptive methods by investigating six information technology companies in Indonesia. As a result, we found that most of these information technology companies implement the UX design process as part of their operation and consider that the UX …

Facilitating Heuristic Evaluation For Novice Evaluators, Anas Abulfaraj

College of Computing and Digital Media Dissertations

Heuristic evaluation (HE) is one of the most widely used usability evaluation methods. The reason for its popularity is that it is a discount method, meaning that it does not require substantial time or resources, and it is simple, as evaluators can evaluate a system guided by a set of usability heuristics. Despite its simplicity, a major problem with HE is that there is a significant gap in the quality of results produced by expert and novice evaluators. This gap has made some scholars question the usefulness of the method as they claim that the evaluation results are a product …

A Performance Survey Of Text-Based Sentiment Analysis Methods For Automating Usability Evaluations, Kelsi Van Damme

Master's Theses

Usability testing, or user experience (UX) testing, is increasingly recognized as an important part of the user interface design process. However, evaluating usability tests can be expensive in terms of time and resources and can lack consistency between human evaluators. This makes automation an appealing expansion or alternative to conventional usability techniques.

Early usability automation focused on evaluating human behavior through quantitative metrics but the explosion of opinion mining and sentiment analysis applications in recent decades has led to exciting new possibilities for usability evaluation methods.

This paper presents a survey of modern, open-source sentiment analyzers’ usefulness in extracting and …

Applying Facial Emotion Recognition To Usability Evaluations To Reduce Analysis Time, Gavin Kam Chao

Master's Theses

Usability testing is an important part of product design that offers developers insight into a product’s ability to help users achieve their goals. Despite the usefulness of usability testing, human usability evaluations are costly and time-intensive processes. Developing methods to reduce the time and costs of usability evaluations is important for organizations to improve the usability of their products without expensive investments. One prospective solution to this is the application of facial emotion recognition to automate the collection of qualitative metrics normally identified by human usability evaluators.

In this paper, facial emotion recognition (FER) was applied to mock usability recordings …

Needfinding, Devorah Kletenik

Open Educational Resources

This activity guides students through the process needfinding to identify areas of need for their creation of a technology for the "public good." Students will conduct contextual inquiry to identify the needs of their target audience.

Polyxpress+: Using Social Networking To Enhance The User Experience Of An Interactive Location-Based Storytelling Application, Desiree Creel

Master's Theses

There’s no denying the ever increasing presence of social networking in our daily lives. Every day, people share what they are thinking, doing, and experiencing. But even more so, they check their favorite networks to see what the people in their lives are sharing. Social networking has become so prevalent that most applications incorporate it since it keeps users engaged and beckons them back to the application again and again.

PolyXpress is an interactive, location-based storytelling mobile application that functions as a platform for creating and experiencing stories. Written as a research project at California Polytechnic State University, it allows …

Accessibility And Usability Of Government Websites In Tanzania, Joel S. Mtebe, Aron W. Kondoro

The African Journal of Information Systems

The government of Tanzania has been embracing information systems specifically websites in order to widen access to government services, lower administrative costs, and to increase public participation in decision making. As a result, almost every ministry, department, and agency (MDA) has developed a website of different kind. However, the majority of existing websites were developed without sufficiently considering user needs which indicates that they do have some usability and accessibility problems. This study used SortSite tool to evaluate accessibility and usability of government websites taking a sample of 22 websites. The report from the SortSite tool was then checked against …

Library Guides: An Aggregation Of User Research From 1998 To 2017, David Vess

Libraries

A truly comprehensive search tool for resources provided by libraries will continue to be a distant dream until daunting technical challenges are addressed. A Google-like search experience is desirable in some contexts, but a case can be made that hiding subject-specific article databases behind a comprehensive search tool is a disservice to researchers.

Librarians have a long history of addressing the complex landscape of the various resources they offer by crafting guides to library collections. These guides provide direct links to resources while educating inexperienced researchers about discipline-specific databases. Unfortunately, this solution creates more complexities in the research resource landscape. …

Can They Use It? Studying The Usability Of The Canvas Learning Management System At Bowling Green State University, James Faisant

Honors Projects

Students’ use of the Canvas learning management system (LMS) as implemented by Bowling Green State University (BGSU) is a substantial part of their learning experience. A well designed and easy to use LMS not only allows students to be more efficient, it allows students to engage effectively with their coursework. Students’ ability to effectively use the LMS is examined to understand whether the system is usable, and if not, what changes should be made. Research included two distinct elements. First, students were asked to complete nine tasks identified as common tasks within Canvas, while being timed. Additionally, students responded to …

Give-Me: Gamification In Virtual Environments For Multimodal Evaluation - A Framework, Wai L. Khoo

Dissertations, Theses, and Capstone Projects

In the last few decades, a variety of assistive technologies (AT) have been developed to improve the quality of life of visually impaired people. These include providing an independent means of travel and thus better access to education and places of work. There is, however, no metric for comparing and benchmarking these technologies, especially multimodal systems. In this dissertation, we propose GIVE-ME: Gamification In Virtual Environments for Multimodal Evaluation, a framework which allows for developers and consumers to assess their technologies in a functional and objective manner. This framework is based on three foundations: multimodality, gamification, and virtual reality. It …

A Usability And Learnability Case Study Of Glass Flight Deck Interfaces And Pilot Interactions Through Scenario-Based Training, Thomas James De Cino

CCAC Theses and Dissertations

In the aviation industry, digitally produced and presented flight, navigation, and aircraft information is commonly referred to as glass flight decks. Glass flight decks are driven by computer-based subsystems and have long been a part of military and commercial aviation sectors. Over the past 15 years, the General Aviation (GA) sector of the aviation industry has become a recent beneficiary of the rapid advancement of computer-based glass flight deck (GFD) systems.

While providing the GA pilot considerable enhancements in the quality of information about the status and operations of the aircraft, training pilots on the use of glass flight decks …

Personas: A Strategy For More Inclusive And Usable Reproductive Health Tracking Technologies, Anna R. Paul

Dissertations, Master's Theses and Master's Reports

In this report, I argue for the inclusion of personas in the development process of technologies that are designed to allow users to collect and track their health information. Personas provide a profile of a user and their needs, goals, and contexts. This tool can help designers to better understand their users, in order to create better, more usable end products. I examine one particular self-tracking technology, smartphone applications that allow users to record information about their menstrual cycles. Many of the most popular period tracking applications available today only meet the needs of a narrow user group, resulting in …

Usable Security Using Goms: A Study To Evaluate And Compare The Usability Of User Accounts On E-Government Websites, Amran Din

CCAC Theses and Dissertations

The term e-Government refers to providing citizens a series of services that can be conveniently conducted over the Internet. However, the potential to redefine and transform e-Government increasingly relies on citizens successfully establishing and managing a user account profile online. E-Government has not adequately addressed user-centric designs for social inclusion of all citizens on e-Government websites. There is a lack of research on the usability of user account management, and a clear lack of innovation in incorporating user-friendly authentication interfaces to accommodate a diverse user population given the wealth of existing research in web authentication techniques within Identity Management. The …

Applying Hierarchical Task Analysis Method To Discovery Layer Evaluation, Marlen Promann, Tao Zhang

Libraries Faculty and Staff Scholarship and Research

While usability tests have been helpful in evaluating the success or failure of implementing discovery layers in the library context, the focus of usability tests has remained on the search interface rather than the discovery process for users. The informal site-­‐ and context specific usability tests have offered little to test the rigor of the discovery layers against the user goals, motivations and workflow they have been designed to support. This study proposes hierarchical task analysis (HTA) as an important complementary evaluation method to usability testing of discovery layers. Relevant literature is reviewed for the discovery layers and the HTA …

Designing A Goal Journaling Application, Kevin Lufkin

Liberal Arts and Engineering Studies

Achieving a personal goal and making a positive change in one’s life can be a difficult and elusive task. Everyday people are creating and setting new goals for themselves, but more often than not these goals are never realized. Motivation, determination, and discipline are all key elements when it comes to accomplishing a goal, but if there is no clear idea as to how to connect the dots from where one is to where one wants to be these important qualities lose their effectiveness.

The applications that exist today largely fit in the realm of goal/task management and planners. This …

Coffee: Context Observer For Fast Enthralling Entertainment, Anthony M. Lenz

Master's Theses

Desktops, laptops, smartphones, tablets, and the Kinect, oh my! With so many devices available to the average consumer, the limitations and pitfalls of each interface are becoming more apparent. Swimming in devices, users often have to stop and think about how to interact with each device to accomplish the current tasks at hand. The goal of this thesis is to minimize user cognitive effort in handling multiple devices by creating a context aware hybrid interface. The context aware system will be explored through the hybridization of gesture and touch interfaces using a multi-touch coffee table and the next-generation Microsoft Kinect. …

Usability Of Performance Dashboards, Usefulness Of Operational And Tactical Support, And Quality Of Strategic Support: A Research Framework, Bih-Ru Lea, Fiona Fui-Hoon Nah

Research Collection School Of Computing and Information Systems

Performance dashboards are used as a strategic decision support tool in organizations. In this research, we examine the relationships between the usability of performance dashboards, the usefulness of operational and tactical support, and the quality of strategic support that they provide. We hypothesize that usability of performance dashboards will influence user perceptions of the usefulness of the operational and tactical support provided by the dashboards, which in turn influence the perceived quality of strategic support provided.

Usability Of Performance Dashboards, Usefulness Of Operational And Tactical Support, And Quality Of Strategic Support: A Research Framework, Bih-Ru Lea, Fiona Fui-Hoon Nah

Research Collection School Of Computing and Information Systems

Performance dashboards are used as a strategic decision support tool in organizations. In this research, we examine the relationships between the usability of performance dashboards, the usefulness of operational and tactical support, and the quality of strategic support that they provide. We hypothesize that usability of performance dashboards will influence user perceptions of the usefulness of the operational and tactical support provided by the dashboards, which in turn influence the perceived quality of strategic support provided.

Evaluating Usability Evaluations, Allen Leo Dunlea

Master's Theses

We live in an age when consumers can now shop and browse the web using hand-held devices. This means that competitive companies need to have a website to represent their brand and to conduct business. E-commerce sites need to pay special attention to the usability of their sites, since it has such an impact on how potential costumers view their brand.

Jakob Nielsen defines usability as a "quality attribute that assesses how easy user interfaces are to use"; he separates usability into five quality components: learnability, efficiency, memorability, errors and satisfaction. The current standard for testing usability involves having …

Developing Digital Field Guides For Plants: A Study From The Perspective Of Users, Emily Roseanne Schwarz

Master's Theses

A field guide is a tool to identify an object of natural history. Field guides
cover a wide range of topics from plants to fungi, birds to mammals, and shells to minerals. Traditionally, field guides are books, usually small enough to be carried outdoors . They enjoy wide popularity in modern life; almost every American home and library owns at least one field guide, and the same is also true for other areas of the world.

At this time, companies, non-profits, and universities are developing computer
technologies to replace printed field guides for identifying plants. This thesis
examines the state …

Help-Based Tutorials, David G. Novick, Oscar D. Andrade, Nathaniel Bean, Edith Elizalde

Departmental Papers (CS)

The consensus of the documentation literature is that users rarely use help, usually preferring to muddle through. To increase use of help, tutorials for novice users could be changed from guided presentations toward using the system’s actual help system. To determine whether this approach would increase users’ use of help when they encountered problems with an application, we developed an alternative, help-based tutorial introduction to Microsoft Publisher. We compared the behaviors of users introduced to Publisher with the help-based tutorial with the behaviors of users who learned from a traditional tutorial. A balanced study of 22 novice users of Publisher …

Research-Based Web Design & Usability Guidelines [2006 Edition], Michael O. Leavitt, Ben Shneiderman, Robert W. Bailey, Carol Barnum, John Bosley, Barbara Chaparro, Joseph Dumas, Melody Y. Ivory, Bonnie John, Hal Miller-Jacobs, Sanjay J. Koyani, James R. Lewis, Stanley Page, Judith Ramey, Janice (Ginny) Redish, Jean Scholtz, Steve Wigginton, Cari A. Wolfson, Larry E. Wood, Don Zimmerman

Publications

The new edition of the U.S. Department of Health and Human Services’ (HHS) Research-Based Web Design and Usability Guidelines. These guidelines reflect HHS’ commitment to identifying innovative, research-based approaches that result in highly responsive and easy-to-use Web sites for the public.

These guidelines help move us in that direction by providing practical, yet authoritative, guidance on a broad range of Web design and communication issues. Having access to the best available research helps to ensure we make the right decisions the first time around and reduces the possibility of errors and costly mistakes.