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Walden Dissertations and Doctoral Studies

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Using Agile Strategies To Improve Project Success Rates, Tim Kirkland Jan 2022

Using Agile Strategies To Improve Project Success Rates, Tim Kirkland

Walden Dissertations and Doctoral Studies

Project failures can be costly to businesses, but on average, program managers’ (PMs’) success rates for managing information technology (IT) projects is less than 35%. Organizational cultures struggle to adapt to agile project management (APM) that provides stakeholder flexibility for dynamic environments. Grounded by project management theory, the purpose of this qualitative multiple case study was to explore strategies project managers use to reduce IT project failures. The participants consisted of nine project managers in the northeastern United States with APM experience managing successful IT projects. Data were collected from virtual semi-structured interviews and journal notes. Ten open-ended interview questions …


Equipment Rental Companies Leaders’ Customer Retention Strategies, Katrell Shalaine Mcneil Jan 2022

Equipment Rental Companies Leaders’ Customer Retention Strategies, Katrell Shalaine Mcneil

Walden Dissertations and Doctoral Studies

Equipment rental business leaders that employ inadequate customer retention strategies negatively impact organizations’ performance and profitability. Improved customer retention strategies might improve key customer retention and increase market share. Grounded in the customer retention management theory, the purpose of this qualitative multiple case study was to explore strategies rental leaders use to retain customers. Participants were 10 equipment rental leaders from the Southwest Region of the United States that successfully retained their key customers through effective customer retention strategies. Data were collected using semistructured interviews and a review of materials from organizational websites regarding customer order fulfillment and technology. Through …


Optimal Domotic Systems Based On Archival Data Trend Analysis, Bettina Yvette Moore Jan 2022

Optimal Domotic Systems Based On Archival Data Trend Analysis, Bettina Yvette Moore

Walden Dissertations and Doctoral Studies

Domotics is the integration of technology into building systems. Due to the rapid growth in the use of domotic systems in recent years, the industry is struggling to establish consistency and standardization. The purpose of this archival-based qualitative case study was to identify current trends and patterns in scholarly domotic research to create an instrument to evaluate domotic systems and domotic interrelationships using bibliometric searches. The facilities management and modeling system provided the framework for the study. Archival research data were examined to identify trends and patterns in domotic research and provide visualization of domotic relationships through technology trajectory mapping …


Strategies For Information Technology Small Business Owners To Sustain Beyond The First 5 Years, Edward Alan Rodarte Jan 2022

Strategies For Information Technology Small Business Owners To Sustain Beyond The First 5 Years, Edward Alan Rodarte

Walden Dissertations and Doctoral Studies

Small businesses are the foundation of an economy and spawn innovation, but small business owners fail at an alarming rate because they lack strategies to sustain business operations. Since 50% of small businesses fail within the first 5 years, small business sustainability research is critical to support small business owners. Grounded in entrepreneurial theory, the purpose of this multiple case study was to identify strategies information technology (IT) small business owners use to sustain operation beyond the first 5 years. The participants included four IT small business owners in the Southwestern United States who sustained operations beyond the first 5 …


Exploration Of Cybersecurity Managers’ Experiences Protecting Users’ Privacy, Emmanuel Abayomi Segun Jan 2022

Exploration Of Cybersecurity Managers’ Experiences Protecting Users’ Privacy, Emmanuel Abayomi Segun

Walden Dissertations and Doctoral Studies

The protection of individual privacy and personal data in cyberspace continues to be a problem. The research problem was that cybersecurity managers must constantly navigate between the adoption of new security laws, new applications, and the internet of things (IoT) to protect the privacy of individual users. The purpose of this descriptive phenomenological study was to explore the lived experiences of cybersecurity managers who have adopted new security laws, new applications, and the IoT to protect users’ privacy. The conceptual framework that grounded this study was protection motivation theory and cybersecurity awareness. Data were collected through telephone and web-based interviews …


Strategies For Adoption Of Innovative Information Technology For Business Performance Improvement, James Melvin Smith Jan 2022

Strategies For Adoption Of Innovative Information Technology For Business Performance Improvement, James Melvin Smith

Walden Dissertations and Doctoral Studies

Business leaders do not often consider investing in informational technology (IT) to increase performance. These business leaders lack knowledge of innovative IT adoption strategies to expand their revenue and reduce costs to sustain a competitive advantage. Grounded in the technology-organization-environment (TOE) theory, the purpose of this qualitative multiple case study was to explore IT innovation adoption strategies business leaders use to increase performance. The participants were four successful business leaders selected from finalists for international entrepreneurial awards presented annually in the Mid-Atlantic region of the United States. The data were collected using semistructured telephone interviews, media releases, and online publications. …


Factors Influencing The Effectiveness Of Managing Human–Robot Teams, Theodore B. Terry Jan 2022

Factors Influencing The Effectiveness Of Managing Human–Robot Teams, Theodore B. Terry

Walden Dissertations and Doctoral Studies

Certain factors can influence the capabilities of a robot–human team by affecting their social and behavioral dynamics in a work environment. But these factors were not known due to the progressive nature of human–robot partnerships and a lack of peer-reviewed literature on the topic. This e-Delphi study aimed to identify and understand these unknown influential factors based on the participants’ insights. The overarching research question asked about the need to determine factors that might influence the effectiveness of managing human-robot teams. The basis for the conceptual framework for this study was the theory of communication used in organizational management. Twelve …


Strategies For Implementing Critical Success Factors For Improving Information Technology Information Systems’ Performance In Financial Organizations, Sherri L. Williams Jan 2022

Strategies For Implementing Critical Success Factors For Improving Information Technology Information Systems’ Performance In Financial Organizations, Sherri L. Williams

Walden Dissertations and Doctoral Studies

Information technology infrastructure library (ITIL) business leaders lack strategies for implementing critical success factors (CSFs) to promote organizational effectiveness and project success. As a result, ITIL leaders may experience less project success if CSF strategies are not effectively implemented. Grounded in the balanced scorecard (BSC) theory, this qualitative multiple case study aimed to explore strategies ITIL business leaders use to implement CSFs successfully to improve organizational efficiency for project success. The participants comprised five ITIL business leaders in the financial industry located in the southwestern region of the United States who successfully implemented strategies to implement CSFs to improve organizational …


Strategies For Catalyzing Supply Chain Innovation In Midsized Manufacturing Firms, Matthew J. Szukalowski Iii Jan 2022

Strategies For Catalyzing Supply Chain Innovation In Midsized Manufacturing Firms, Matthew J. Szukalowski Iii

Walden Dissertations and Doctoral Studies

Supply chain inflexibility results in reduced efficiency and profitability. Without supply chain flexibility, supply chain managers in manufacturing firms risk the loss of competitive advantage due to reduced efficiency and profitability. Grounded in business process engineering conceptual framework, the purpose of this qualitative multiple case study was to explore strategies supply chain leaders in manufacturing organizations use to achieve supply chain flexibility. The participants were five supply chain leaders in the manufacturing industry in the midwestern United States and successfully implemented innovative solutions to achieve supply chain flexibility. Data were collected using semistructured interviews and a review of company documents …


Forward-Looking Strategies For Safely Adopting Digital Transformation In Aviation, Melissa King Jan 2022

Forward-Looking Strategies For Safely Adopting Digital Transformation In Aviation, Melissa King

Walden Dissertations and Doctoral Studies

Aviation leaders in the U.S. federal government face challenges in adopting technical evolution and advancing modernization while adhering to the rigor of a deeply entrenched safety culture. The purpose of this qualitative modified Delphi study was to determine how a panel of 21 aerospace experts based in Washington, DC viewed strategies for adopting to new technologies while ensuring safety. The management concepts that framed the study were safety culture and digital transformation. The study addressed the research question of how a panel of aviation experts viewed the desirability, feasibility, and importance of forward-looking strategies for adopting digital transformation while adhering …


Exploring The Integration Of Corporate Sustainability Into Small-Scale Business Activities, Olushola O. Odutola Jan 2022

Exploring The Integration Of Corporate Sustainability Into Small-Scale Business Activities, Olushola O. Odutola

Walden Dissertations and Doctoral Studies

Small and medium-scale enterprises contribute 49% of the gross domestic product in Nigeria. The lack of research studies on how small and medium-scale enterprises integrate corporate sustainability into their business operations might present challenges for policymakers in achieving Nigeria’s sustainable development goals (SDG). The purpose of this descriptive phenomenological study was to explore how managers of small and medium-scale enterprises integrate the corporate sustainability dimensions into their business operations based on the concepts of the corporate entity, corporate nature, and corporate obligations. The central research question of this study was how managers of small and medium-scale enterprises integrate the economic, …


Successful Strategies For Adopting Electronic Medical Records Systems At Hospitals, Vazi Okhandiar Jan 2022

Successful Strategies For Adopting Electronic Medical Records Systems At Hospitals, Vazi Okhandiar

Walden Dissertations and Doctoral Studies

Some healthcare leaders lack strategies to successfully implement electronic medical record (EMR) systems to improve patient care efficiency and effectiveness. Grounded in the technology acceptance model, the purpose of this qualitative multiple case study was to explore strategies healthcare leaders use to implement EMR systems. The participants comprised five healthcare leaders who implemented EMRs in U.S. hospitals. Data were collected using semistructured interviews, government websites, and relevant documents and analyzed using Yin’s five-step data analysis method. Three themes emerged: (a) adequate training, (b) workflow analysis, and (c) technical support. A key recommendation is for management to provide customized training to …


Relationship Between Information System Success Model Dimensions And Electronic Health Records Use, Gloria Oshegbo Jan 2022

Relationship Between Information System Success Model Dimensions And Electronic Health Records Use, Gloria Oshegbo

Walden Dissertations and Doctoral Studies

The rise in the use of electronic health records (EHRs) in health care facilities necessitates a standardized tool for evaluating their effectiveness. Delone and McLean’s information system success model (ISSM) was the theoretical foundation, which consists of seven dimensions namely system, information, service qualities, user satisfaction, use, system usefulness, and net benefits. The purpose of this study was to examine EHRs’ efficiency and identify ISSM dimensions that influenced net benefits, the dependent variable. The research questions examined the relationship between dimensions of ISSM and the dimensions that affect net benefits. Participants were recruited using purposeful sampling via social media and …


Social Media Analytics Use Among Small Business Owners, Melody White Jan 2022

Social Media Analytics Use Among Small Business Owners, Melody White

Walden Dissertations and Doctoral Studies

As of January 2018, small businesses created 47.5% of private jobs in the United States, but little is known about whether and why small business owners use social media analytics. This topic is important because social media analytics assist businesses in identifying social media effectiveness, gaining new customers, and staying connected with current customers. The purpose of this generic qualitative research study was to explore the use of social media analytics by small business owners, which can increase customer interaction and help monitor company perception and effectiveness. The conceptual foundation used in this study was the technology acceptance model. The …


Strategies For Small-And Medium-Sized Business Growth And Survival, Abiodun Nestamanuel Ogunmuyiwa Jan 2022

Strategies For Small-And Medium-Sized Business Growth And Survival, Abiodun Nestamanuel Ogunmuyiwa

Walden Dissertations and Doctoral Studies

In the United States, approximately 50% of small businesses fail within the first five years (Small Business Administration, 2018b). Small and medium sized enterprises (SMEs) owners and managers would benefit from strategies to identify and mitigate constraints to sustain their business beyond the first five years of business operation. Grounded in the system theory framework, the purpose of this qualitative multiple case study was to explore strategies leaders of small and medium sized enterprises (SMEs) in Austin, Texas, used to grow and sustain their business’s operations beyond five years. The participants were five small and medium sized businesses owners in …


Strategies Business Leaders Use To Mitigate Online Credit Card Fraud, Clarissa Rosario-Tavarez Jan 2022

Strategies Business Leaders Use To Mitigate Online Credit Card Fraud, Clarissa Rosario-Tavarez

Walden Dissertations and Doctoral Studies

Online credit card fraud targeting banks, customers, and businesses costs millions of U.S. dollars annually. Online business leaders face challenges securing and regulating the online payment processing environment. Grounded in the situational crime prevention theory, the purpose of this qualitative multiple case study was to explore strategies online business leaders use to mitigate the loss of revenue caused by online credit card fraud. The participants comprised five online business leaders of an organization in the Southwest of the United States, who implemented strategies that successfully mitigated revenue losses due to online credit card fraud. The data were collected from semistructured …


Strategies That Improve Ux (User Experience) Design Through Product Innovation, Jibing Zhao Jan 2022

Strategies That Improve Ux (User Experience) Design Through Product Innovation, Jibing Zhao

Walden Dissertations and Doctoral Studies

User Experience (UX) design improvement can alter business results. Information technology (IT) company leaders are concerned with UX design improvement, as it is the number one indication of product innovation success and user satisfaction. Grounded in Christensen’s disruptive innovation theory, the purpose of the qualitative single case study was to explore strategies IT company leaders and UX designers used to identify critical UX design elements that lead to improved product innovations. The participants were five IT company leaders and a focus group of four UX designers employed by a sizeable telecom organization in Beijing, China. The data were collected from …


Impact Of Information Breaches On Health Care Records, Anton Antony Arockiasamy Jan 2021

Impact Of Information Breaches On Health Care Records, Anton Antony Arockiasamy

Walden Dissertations and Doctoral Studies

Although there were almost 3.5 million reported information breaches of health care data in the first quarter of 2019, health care providers do not know the extent of digital and nondigital breaches of patient medical records. The purpose of this quantitative, comparative study was to identify the difference between the individual patient records affected by digital versus nondigital breaches for three types of health care entities in the United States, health care providers, health care plans, and health care clearinghouses. Allman’s privacy regulation theory, the National Institute of Standards and Technology Privacy Framework, and ecological systems theory comprised the theoretical …


Successful Strategies For Adopting Open-Source Software, Balla Barro Jan 2021

Successful Strategies For Adopting Open-Source Software, Balla Barro

Walden Dissertations and Doctoral Studies

Middle-level information systems managers (ISMs) in small-scale organizations often have challenges in determining the most appropriate strategy for adopting open-source software (OSS) in their organizations. The ISMs need to determine the right strategy for adopting OSS to protect the organizations’ information technology infrastructure. Grounded in the diffusion of innovation theory, the objective of this multiple case study was to explore strategies middle-level ISMs used to adopt OSS in their small-scale organizations. Six middle-level ISMs from three small-scale organizations with experience of not less than six years in OSS adoption strategy in the city of Frederick, Maryland, shared their strategies during …


Benefits Of Technology Integration In A Small Behavioral Health Organization, Tremaria Sweet Jan 2021

Benefits Of Technology Integration In A Small Behavioral Health Organization, Tremaria Sweet

Walden Dissertations and Doctoral Studies

The current study sought to understand the significance of information systems (IS) planning in small-to-medium enterprise (SME) behavioral health agencies and the direct impact it has on organizational growth and performance. The research was guided by the Baldrige Excellence Framework. The study was based on a sample of one senior leader from one agency licensed to practice in three states in the eastern region of the United States. This exploratory case study involved using semi-structured interviews and internal archival data during the process of data collection. Information technology (IT) competence, skills, leadership, infrastructure, and awareness were emergent themes identified in …


Strategies Project Managers Use That Reduce Information Technology Project Failures In The Insurance Industry, Jamarcus Snipes Jan 2021

Strategies Project Managers Use That Reduce Information Technology Project Failures In The Insurance Industry, Jamarcus Snipes

Walden Dissertations and Doctoral Studies

The worldwide failure rate of information technology (IT) projects is approximately 65%. Insurance project managers who fail to successfully implement IT projects negatively impact organizational performance and profitability. Grounded in the management by objectives theory, the purpose of this qualitative multiple case study was to explore strategies project managers use to reduce IT project failures in the insurance industry. The participants comprised four IT project managers in Alabama who successfully used strategies to reduce IT project failures in the insurance industry. Data were collected from virtual semistructured interviews, company documents, existing literature, and journal notes. Thematic analysis was used to …


Strategies For Implementing Internet Of Things Devices In Manufacturing Environments, Todd Efrain Hernandez Jan 2021

Strategies For Implementing Internet Of Things Devices In Manufacturing Environments, Todd Efrain Hernandez

Walden Dissertations and Doctoral Studies

The Internet of Things (IoT) has been exploited as a threat vector for cyberattacks in manufacturing environments. Manufacturing industry leaders are concerned with cyberattacks because of the associated costs of damages and lost production for their organizations. Grounded in the general systems theory, the purpose of this multiple case study was to explore strategies electrical controls engineers use to implement secure IoT devices in manufacturing environments. The study participants were eight electrical controls engineers working in three separate manufacturing facilities located in the Midwest region of the United States. The data were collected by semistructured interviews and 15 organizational documents. …


Medical Practitioners’ Intention To Use Secure Electronic Medical Records In Healthcare Organizations, Omar Enrique Sangurima Jan 2021

Medical Practitioners’ Intention To Use Secure Electronic Medical Records In Healthcare Organizations, Omar Enrique Sangurima

Walden Dissertations and Doctoral Studies

Medical practitioners have difficulty fully implementing secure electronic medical records (EMRs). Clinicians and medical technologists alike need to identify motivational factors behind secure EMR implementation to assure the safety of patient data. Grounded in the unified theory of acceptance and use of technology model, the purpose of this quantitative, correlational study was to examine the relationship between medical practitioners’ perceptions of performance expectancy, effort expectancy, social influence, facilitating conditions, and the intention to use secure EMRs in healthcare organizations. Survey data (N = 126) were collected from medical practitioners from the northeastern United States. The results of the multiple regression …


Network Function Virtualization Technology Adoption Strategies, Abdlrazaq Ayodeji Adeyi Shittu Jan 2021

Network Function Virtualization Technology Adoption Strategies, Abdlrazaq Ayodeji Adeyi Shittu

Walden Dissertations and Doctoral Studies

Network function virtualization (NFV) is a novel system adopted by service providers and organizations, which has become a critical organizational success factor. Chief information officers (CIOs) aim to adopt NFV to consolidate and optimize network processes unavailable in conventional methods. Grounded in the diffusion of innovation theory (DOI), the purpose of this multiple case research study was to explore strategies chief information officers utilized to adopt NFV technology. Participants include two CIOs, one chief security information officer (CSIO), one chief technical officer (CTO), and two senior information technology (IT) executives. Data were collected through semi-structured telephone interviews and eight organizational …


An Acceptable Cloud Computing Model For Public Sectors, Eswar Kumar Devarakonda Jan 2021

An Acceptable Cloud Computing Model For Public Sectors, Eswar Kumar Devarakonda

Walden Dissertations and Doctoral Studies

Cloud computing enables information technology (IT) leaders to shift from passive business support to active value creators. However, social economic-communication barriers inhibit individual users from strategic use of the cloud. Grounded in the theory of technology acceptance, the purpose of this multiple case study was to explore strategies IT leaders in public sector organizations implement to utilize cloud computing. The participants included nine IT leaders from public sector organizations in Texas, USA. Data were collected using semi-structured interviews, field notes, and publicly available artifacts documents. Data were analyzed using thematic analysis: five themes emerged (a) user-centric and data-driven cloud model; …


Strategies To Protect Against Security Violations During The Adoption Of The Internet Of Things By Manufacturers, Sixtus Anayochukwu Ekwo Jan 2021

Strategies To Protect Against Security Violations During The Adoption Of The Internet Of Things By Manufacturers, Sixtus Anayochukwu Ekwo

Walden Dissertations and Doctoral Studies

Security violations have been one of the key factors affecting manufacturers in adopting the Internet of Things (IoT). The corporate-level information technology (IT) leaders in the manufacturing industry encounter issues when adopting IoT due to security concerns because they lack strategies to protect against security violations. Grounded in Roger’s diffusion of innovations theory, the purpose of this qualitative multiple case study was to explore strategies corporate-level IT leaders use in protecting against security violations while adopting IoT for manufacturers. The participants were senior IT leaders in the eastern region of the United States. The data collection process included interviews with …


User Awareness And Knowledge Of Cybersecurity And The Impact Of Training In The Commonwealth Of Dominica, Jermaine Jewel Jean-Pierre Jan 2021

User Awareness And Knowledge Of Cybersecurity And The Impact Of Training In The Commonwealth Of Dominica, Jermaine Jewel Jean-Pierre

Walden Dissertations and Doctoral Studies

The frequency of cyberattacks against governments has increased at an alarming rate and the lack of user awareness and knowledge of cybersecurity has been considered a contributing factor to the increase in cyberattacks and cyberthreats. The purpose of this quantitative experimental study was to explore the role and effectiveness of employee training focused on user awareness of cyberattacks and cybersecurity, with the intent to close the gap in understanding about the level of awareness of cybersecurity within the public sector of the Commonwealth of Dominica. The theoretical framework was Bandura’s social cognitive theory, following the idea that learning occurs in …


Strategies To Sustain Small Construction Businesses Beyond The First 5 Years Of Operation, Catherine Nyasha Mukopfa Jan 2021

Strategies To Sustain Small Construction Businesses Beyond The First 5 Years Of Operation, Catherine Nyasha Mukopfa

Walden Dissertations and Doctoral Studies

Small business owners employ over half the U.S. labor force, yet only 50% of small businesses survive beyond 5 years. When small business owners understand the factors that lead to their business failure, they can develop strategies to remain sustainable and profitable within the first 5 years, thus reducing the potential of business failure. Grounded in the resource-based theory, the purpose of this qualitative multiple case study was to explore strategies five small construction owners in central Georgia used to remain in business beyond 5 years. Data were collected from semi structured interviews, a review of organization income statements and …


Strategies Security Managers Used To Prevent Security Breaches In Scada Systems' Networks, Oladipo Ogunmesa Jan 2021

Strategies Security Managers Used To Prevent Security Breaches In Scada Systems' Networks, Oladipo Ogunmesa

Walden Dissertations and Doctoral Studies

Supervisory Control and Data Acquisition (SCADA) systems monitor and control physical processes in critical infrastructure. The impact of successful attacks on the SCADA systems includes the system's downtime and delay in production, which may have a debilitating effect on the national economy and create critical human safety hazards. Grounded in the general systems theory, the purpose of this qualitative multiple case study was to explore strategies SCADA security managers in the Southwest region of the United States use to secure SCADA systems' networks. The participants comprised six SCADA security managers from three oil and gas organizations in the midstream sector …


Relationships Among Dimensions Of Information System Success And Benefits Of Cloud, William Harold Stanley Jan 2021

Relationships Among Dimensions Of Information System Success And Benefits Of Cloud, William Harold Stanley

Walden Dissertations and Doctoral Studies

Despite the many benefits offered by cloud computing’s design architecture, there are many fundamental performance challenges for IT managers to manage cloud infrastructures to meet business expectations effectively. Grounded in the information systems success model, the purpose of this quantitative correlational study was to evaluate the relationships among the perception of information quality, perception of system quality, perception of service quality, perception of system use, perception of user satisfaction, and net benefits of cloud computing services. The participants (n = 137) were IT cloud services managers in the United States, who completed the DeLone and McLean ISS authors’ validated survey …