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Research Collection School Of Computing and Information Systems

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Articles 1681 - 1710 of 3441

Full-Text Articles in Databases and Information Systems

Representativeness-Aware Aspect Analysis For Brand Monitoring In Social Media, Lizi Liao, Xiangnan He, Zhaochun Ren, Liqiang Nie, Huan Xu, Ta-Seng Chua Aug 2017

Representativeness-Aware Aspect Analysis For Brand Monitoring In Social Media, Lizi Liao, Xiangnan He, Zhaochun Ren, Liqiang Nie, Huan Xu, Ta-Seng Chua

Research Collection School Of Computing and Information Systems

Owing to the fast-responding nature and extreme success of social media, many companies resort to social media sites for monitoring their brands’ reputation and the opinions of general public. To help companies monitor their brands, in this work, we delve into the task of extracting representative aspects and posts from users’ free-text posts in social media. Previous efforts have treated it as a traditional information extraction task, and forgo the specific properties of social media, such as the possible noise in user generated posts and the varying impacts; In contrast, we extract aspects by maximizing their representativeness, which is a …

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Tlel: A Two-Layer Ensemble Learning Approach For Just-In-Time Defect Prediction, Xinli Yang, David Lo, Xin Xia, Jianling Sun Jul 2017

Tlel: A Two-Layer Ensemble Learning Approach For Just-In-Time Defect Prediction, Xinli Yang, David Lo, Xin Xia, Jianling Sun

Research Collection School Of Computing and Information Systems

Context: Defect prediction is a very meaningful topic, particularly at change-level. Change-level defect prediction, which is also referred as just-in-time defect prediction, could not only ensure software quality in the development process, but also make the developers check and fix the defects in time [1].Objective: Ensemble learning becomes a hot topic in recent years. There have been several studies about applying ensemble learning to defect prediction [2–5]. Traditional ensemble learning approaches only have one layer, i.e., they use ensemble learning once. There are few studies that leverages ensemble learning twice or more. To bridge this research gap, we try to …

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Multi-Authority Abs Supporting Dendritic Access Structure, Ruo Mo, Jian-Feng Ma, Ximeng Liu, Qi Li Jul 2017

Multi-Authority Abs Supporting Dendritic Access Structure, Ruo Mo, Jian-Feng Ma, Ximeng Liu, Qi Li

Research Collection School Of Computing and Information Systems

Attribute-based signature (ABS), which could realize fine-grained access control, was considered to be an importantmethod for anonymous authentication in cloud computing. However, normal ABS only provided simple accesscontrol through threshold structure and thus could not cope with the large-scale attribute sets of users in the cloud. Moreover,the attribute sets were supervised by only one attribute authority, which increased the cost of computation and storage.The whole system was in danger of collapsing once the attribute authority was breached. Aiming at tackling theproblems above, a novel scheme, was proposed called multi-authority ABS supporting dendritic access structure whichsupported any AND, OR and threshold …

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Mining Capstone Project Wikis For Knowledge Discovery, Swapna Gottipati, Venky Shankararaman, Melvrivk Goh Jul 2017

Mining Capstone Project Wikis For Knowledge Discovery, Swapna Gottipati, Venky Shankararaman, Melvrivk Goh

Research Collection School Of Computing and Information Systems

Wikis are widely used collaborative environments as sources of information and knowledge. The facilitate students to engage in collaboration and share information among members and enable collaborative learning. In particular, Wikis play an important role in capstone projects. Wikis aid in various project related tasks and aid to organize information and share. Mining project Wikis is critical to understand the students learning and latest trends in industry. Mining Wikis is useful to educationists and academicians for decision-making about how to modify the educational environment to improve student's learning. The main challenge is that the content or data in project Wikis …

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How To Enable Future Faster Payments? An Evaluation Of A Hybrid Payments Settlement Mechanism, Zhiling Guo, Yuanzhi Huang Jul 2017

How To Enable Future Faster Payments? An Evaluation Of A Hybrid Payments Settlement Mechanism, Zhiling Guo, Yuanzhi Huang

Research Collection School Of Computing and Information Systems

In the era of Fintech innovation and e-commerce, faster settlement of massive retail transactions is crucial for business growth and financial system stability. However, speeding up payments settlement can create periodic liquidity shortfalls to banks which would incur high cost of funds in the settlement process. We propose a new hybrid settlement mechanism design that integrates features of real-time gross settlement, deferred net settlement, and central queue management structure. The hybrid mechanism is managed by an intermediary and is particularly suitable to settle large volume of small-value retail payments. We evaluate the mechanism using computer experiments and simulation. We find …

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The Role Of Different Tie Strength In Disseminating Different Topics On A Microblog, Felicia Natali, Kathleen M. Carley, Feida Zhu, Binxuan Huang Jul 2017

The Role Of Different Tie Strength In Disseminating Different Topics On A Microblog, Felicia Natali, Kathleen M. Carley, Feida Zhu, Binxuan Huang

Research Collection School Of Computing and Information Systems

The study of information flow typically does not distinguish the choices of tie strength on which the information flows. All receivers of the information are assumed to have the same potential to pass on the information. Modifying the SEIZ (susceptible, exposed, infected, skeptic) model, we discover that people choose to retweet strong or weak ties based on the topic. We made two modifications in the model. In the first modification (Model I), we assume that the contact rates of agents in different compartment and the probability of an agent transitioning from one compartment to another are different for strong ties …

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Incentivizing The Use Of Bike Trailers For Dynamic Repositioning In Bike Sharing Systems, Supriyo Ghosh, Pradeep Varakantham Jul 2017

Incentivizing The Use Of Bike Trailers For Dynamic Repositioning In Bike Sharing Systems, Supriyo Ghosh, Pradeep Varakantham

Research Collection School Of Computing and Information Systems

Bike Sharing System (BSS) is a green mode of transportation that is employed extensively for short distance travels in major cities of the world. Unfortunately, the users behaviour driven by their personal needs can often result in empty or full base stations, thereby resulting in loss of customer demand. To counter this loss in customer demand, BSS operators typically utilize a fleet of carrier vehicles for repositioning the bikes between stations. However, this fuel burning mode of repositioning incurs a significant amount of routing, labor cost and further increases carbon emissions. Therefore, we propose a potentially self-sustaining and environment friendly …

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Discovering Newsworthy Themes From Sequenced Data: A Step Towards Computational Journalism, Qi Fan, Yuchen Li, Dongxiang Zhang, Kian-Lee Tan Tan Jul 2017

Discovering Newsworthy Themes From Sequenced Data: A Step Towards Computational Journalism, Qi Fan, Yuchen Li, Dongxiang Zhang, Kian-Lee Tan Tan

Research Collection School Of Computing and Information Systems

Automatic discovery of newsworthy themes from sequenced data can relieve journalists from manually poring over a large amount of data in order to find interesting news. In this paper, we propose a novel k -Sketch query that aims to find k striking streaks to best summarize a subject. Our scoring function takes into account streak strikingness and streak coverage at the same time. We study the k -Sketch query processing in both offline and online scenarios, and propose various streak-level pruning techniques to find striking candidates. Among those candidates, we then develop approximate methods to discover the k most representative …

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Truly Multi-Modal Youtube-8m Video Classification With Video, Audio, And Text, Zhe Wang, Kingsley Kuan, Mathieu Ravant, Gaurav Manek, Sibo Song, Yuan Fang, Et Al Jul 2017

Truly Multi-Modal Youtube-8m Video Classification With Video, Audio, And Text, Zhe Wang, Kingsley Kuan, Mathieu Ravant, Gaurav Manek, Sibo Song, Yuan Fang, Et Al

Research Collection School Of Computing and Information Systems

The YouTube-8M video classification challenge requires teams to classify 0.7 million videos into one or more of 4,716 classes. In this Kaggle competition, we placed in the top 3% out of 650 participants using released video and audio features. Beyond that, we extend the original competition by including text information in the classification, making this a truly multi-modal approach with vision, audio and text. The newly introduced text data is termed as YouTube-8M-Text. We present a classification framework for the joint use of text, visual and audio features, and conduct an extensive set of experiments to quantify the benefit that …

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A Review On Neuropsychophysiological Correlates Of Flow, Fiona Fui-Hoon Nah, Tejaswini Yelamanchili, Keng Siau Jul 2017

A Review On Neuropsychophysiological Correlates Of Flow, Fiona Fui-Hoon Nah, Tejaswini Yelamanchili, Keng Siau

Research Collection School Of Computing and Information Systems

Games are captivating from a human-computer interaction point of view. They can induce an intensely involving and engaging experience termed flow, which refers to the optimal state of experience when one is fully immersed in an activity. This paper provides a review of the neural and psychophysiological correlates of flow as well as some directions for future research.

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Effect Of Timing And Source Of Online Product Recommendations: An Eye-Tracking Study, Yan Shi, Qing Zeng, Fiona Fui-Hoon Nah, Chuan-Hoo Tan, Choon Ling Sia, Keng Siau, Jiaqi Yan Jul 2017

Effect Of Timing And Source Of Online Product Recommendations: An Eye-Tracking Study, Yan Shi, Qing Zeng, Fiona Fui-Hoon Nah, Chuan-Hoo Tan, Choon Ling Sia, Keng Siau, Jiaqi Yan

Research Collection School Of Computing and Information Systems

Online retail business has become an emerging market for almost all business owners. Online recommender systems provide better service to consumers during their decision making processes. In this study, a controlled lab experiment was conducted to assess the effect of recommendation timing (early, mid, and late) and recommendation source (expert reviews vs. consumer reviews) on online consumers’ interest and attention. Eye-tracking data was extracted from the experiment and analyzed. The results suggest that consumers show more interest in recommendation based on consumer reviews than expert reviews. Earlier recommendations do not receive greater attention than later recommendations.

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Ehealthportal: A Social Support Hub For The Active Living Of The Elderly, Di Wang, Ah-Hwee Tan Jul 2017

Ehealthportal: A Social Support Hub For The Active Living Of The Elderly, Di Wang, Ah-Hwee Tan

Research Collection School Of Computing and Information Systems

The absolute and relative increases in the number of elderly are evident worldwide, from the most developed countries to the lowest-income regions. The fast demographic transition poses great challenges to the healthcare system and introduces a significant burden to the elderly and their family. To meet the unprecedented challenges of global aging, various aging-in-place (AIP) solutions have been proposed to enable the elderly to live in their own home and community safely, independently and comfortably. Elderly need support in various aspects, such as physical, cognitive, emotional, and social, in their daily life. However, most existing AIP solutions provide support in …

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Elderly Friendliness Evaluation Of Mobile Assistants, Di Wang, Xinjia Yu, Simon Fauvel, Ah-Hwee Tan, Chunyan Miao Jul 2017

Elderly Friendliness Evaluation Of Mobile Assistants, Di Wang, Xinjia Yu, Simon Fauvel, Ah-Hwee Tan, Chunyan Miao

Research Collection School Of Computing and Information Systems

The rapidly increasing elderly population in many developed and developing countries poses great challenges to elderly care systems. To alleviate the problem of a shrinking workforce to deliver elderly care, using mobile intelligent assistants to lessen the caregivers' workload becomes a promising solution. However, the friendliness of such mobile assistants, which is seldom measured in a quantitative manner, may hinder their acceptance by the elderly users. In this paper, we propose a formalized systematic approach named Elderly Friendliness Evaluation Methodology (EFEM) to measure the elderly friendliness of any product, service or system. Furthermore, we apply EFEM to evaluate the elderly …

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Deep Learning On Lie Groups For Skeleton-Based Action Recognition, Zhiwu Huang, C. Wan, T. Probst, Gool L. Van Jul 2017

Deep Learning On Lie Groups For Skeleton-Based Action Recognition, Zhiwu Huang, C. Wan, T. Probst, Gool L. Van

Research Collection School Of Computing and Information Systems

In recent years, skeleton-based action recognition has become a popular 3D classification problem. State-of-the-art methods typically first represent each motion sequence as a high-dimensional trajectory on a Lie group with an additional dynamic time warping, and then shallowly learn favorable Lie group features. In this paper we incorporate the Lie group structure into a deep network architecture to learn more appropriate Lie group features for 3D action recognition. Within the network structure, we design rotation mapping layers to transform the input Lie group features into desirable ones, which are aligned better in the temporal domain. To reduce the high feature …

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Sparsity Based Reflection Removal Using External Patch Search, Renjie Wan, Boxin Shi, Ah-Hwee Tan, Alex C. Kot Jul 2017

Sparsity Based Reflection Removal Using External Patch Search, Renjie Wan, Boxin Shi, Ah-Hwee Tan, Alex C. Kot

Research Collection School Of Computing and Information Systems

Reflection removal aims at separating the mixture of the desired background scenes and the undesired reflections, when the photos are taken through the glass. It has both aesthetic and practical applications which can largely improve the performance of many multimedia tasks. Existing reflection removal approaches heavily rely on scene priors such as separable sparse gradients brought by different levels of blur, and they easily fail when such priors are not observed in many real scenes. Sparse representation models and nonlocal image priors have shown their effectiveness in image restoration with self similarity. In this work, we propose a reflection removal …

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Does Director Interlock Impact The Diffusion Of Accounting Method Choice?, Jie Han, Nan Hu, Ling Liu, Gaoliang Tian Jul 2017

Does Director Interlock Impact The Diffusion Of Accounting Method Choice?, Jie Han, Nan Hu, Ling Liu, Gaoliang Tian

Research Collection School Of Computing and Information Systems

This paper examines the influence of director interlock on firms' discrete accounting method choices from the perspective of behavior diffusion. We argue that firm managers will imitate their interlocked-partner firm's accounting method choices when choosing their own accounting methods. We find that when there is an interlock relationship between two firms, their accounting method choices, including inventory and depreciation methods, are similar to each other, indicating that accounting method choices can diffuse across firms through director interlock. In addition, such similarity is greater the longer the interlock relationship between the two firms is and as uncertainty increases. Further, the interlock …

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Compress: A Comprehensive Framework Of Trajectory Compression In Road Networks, Yunheng Han, Weiwei Sun, Baihua Zheng Jun 2017

Compress: A Comprehensive Framework Of Trajectory Compression In Road Networks, Yunheng Han, Weiwei Sun, Baihua Zheng

Research Collection School Of Computing and Information Systems

More and more advanced technologies have become available to collect and integrate an unprecedented amount of data from multiple sources, including GPS trajectories about the traces of moving objects. Given the fact that GPS trajectories are vast in size while the information carried by the trajectories could be redundant, we focus on trajectory compression in this article. As a systematic solution, we propose a comprehensive framework, namely, COMPRESS (Comprehensive Paralleled Road-Network-Based Trajectory Compression), to compress GPS trajectory data in an urban road network. In the preprocessing step, COMPRESS decomposes trajectories into spatial paths and temporal sequences, with a thorough justification …

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Sap: Improving Continuous Top-K Queries Over Streaming Data, Rui Zhu, Bin Wang, Xiaochun Yang, Baihua Zheng, Guoren Wang Jun 2017

Sap: Improving Continuous Top-K Queries Over Streaming Data, Rui Zhu, Bin Wang, Xiaochun Yang, Baihua Zheng, Guoren Wang

Research Collection School Of Computing and Information Systems

Continuous top-k query over streaming data is a fundamental problem in database. In this paper, we focus on the sliding window scenario, where a continuous top-k query returns the top-k objects within each query window on the data stream. Existing algorithms support this type of queries via incrementally maintaining a subset of objects in the window and try to retrieve the answer from this subset as much as possible whenever the window slides. However, since all the existing algorithms are sensitive to query parameters and data distribution, they all suffer from expensive incremental maintenance cost. In this paper, we propose …

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Towards Unobtrusive Mental Well-Being Monitoring For Independent-Living Elderly, Sinh Huynh, Hwee-Pink Tan, Youngki Lee Jun 2017

Towards Unobtrusive Mental Well-Being Monitoring For Independent-Living Elderly, Sinh Huynh, Hwee-Pink Tan, Youngki Lee

Research Collection School Of Computing and Information Systems

It is essential to proactively detect mental health problems such as loneliness and depression in the independently-living elderly for timely intervention by caregivers. In this paper, we introduce an unobtrusive sensor-enabled monitoring system that has been deployed to 50 government housing ats with the independent-living elderly for two years. Then, we also present our initial findings from the 6-month sensor data between August 2015 and April 2016 as well as the survey data to measure the subjective well-being indicator. Our study showed the promising results that "room-level movements within a house" and "going out" behavior captured by our simple sensor …

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An Exploratory Study Of Functionality And Learning Resources Of Web Apis On Programmableweb, Yuan Tian, Pavneet Singh Kochhar, David Lo Jun 2017

An Exploratory Study Of Functionality And Learning Resources Of Web Apis On Programmableweb, Yuan Tian, Pavneet Singh Kochhar, David Lo

Research Collection School Of Computing and Information Systems

Web APIs provide various functionalities that can be leveraged by developers in building their applications. ProgrammableWeb, which is the largest and most active web API and mashup collection, provides a record of thousands of web APIs and mashups. However, important properties about these large number of web APIs, such as their functionality and support/resources for learning, have never been studied by the existing research work. In this study, we perform an exploratory analysis on functionality and learning resources of 9,883 web APIs and 4,315 mashups listed on ProgrammableWeb, and find that: (1) web APIs provide a wide range of functionalities …

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The Dark Side Of Banning Hacking Technique Discussion, Qiu-Hong Wang, Ting Zhang Le Jun 2017

The Dark Side Of Banning Hacking Technique Discussion, Qiu-Hong Wang, Ting Zhang Le

Research Collection School Of Computing and Information Systems

Prior studies have evidenced the effectiveness of more severe and broader enforcement in deterringcybercrimes. This study addresses the other side of the story. Our data analysis shows that theenforcement against the production / distribution / possession of computer misuse tools tends toincrease the contribution on detection and protection related posts in online hacker forums. Butthis enforcement may discourage those contributors who had originally actively contributed to theprotection discussions. Thus government regulations have to be cautiously justify the incentives ofmultiple parties in the cybersecurity context.

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Breathprint: Breathing Acoustics-Based User Authentication, Jagmohan Chauhan, Yining Hu, Suranga Sereviratne, Archan Misra, Aruna Sereviratne, Youngki Lee Jun 2017

Breathprint: Breathing Acoustics-Based User Authentication, Jagmohan Chauhan, Yining Hu, Suranga Sereviratne, Archan Misra, Aruna Sereviratne, Youngki Lee

Research Collection School Of Computing and Information Systems

We propose BreathPrint, a new behavioural biometric signature based on audio features derived from an individual's commonplace breathing gestures. Specifically, BreathPrint uses the audio signatures associated with the three individual gestures: sniff, normal, and deep breathing, which are sufficiently different across individuals. Using these three breathing gestures, we develop the processing pipeline that identifies users via the microphone sensor on smartphones and wearable devices. In BreathPrint, a user performs breathing gestures while holding the device very close to their nose. Using off-the-shelf hardware, we experimentally evaluate the BreathPrint prototype with 10 users, observed over seven days. We show that users …

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Exploiting Android System Services Through Bypassing Service Helpers, Yachong Gu, Yao Cheng, Lingyun Ying, Yemian Lu, Qi Li, Purui Su Jun 2017

Exploiting Android System Services Through Bypassing Service Helpers, Yachong Gu, Yao Cheng, Lingyun Ying, Yemian Lu, Qi Li, Purui Su

Research Collection School Of Computing and Information Systems

Android allows applications to communicate with system service via system service helper so that applications can use various functions wrapped in the system services. Meanwhile, system services leverage the service helpers to enforce security mechanisms, e.g. input parameter validation, to protect themselves against attacks. However, service helpers can be easily bypassed, which poses severe security and privacy threats to system services, e.g., privilege escalation, function execution without users’ interactions, system service crash, and DoS attacks. In this paper, we perform the first systematic study on such vulnerabilities and investigate their impacts. We develop a tool to analyze all system services …

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Online Advertising, Retail Platform Openness, And Long Tail Sellers, Jianqing Chen, Zhiling Guo Jun 2017

Online Advertising, Retail Platform Openness, And Long Tail Sellers, Jianqing Chen, Zhiling Guo

Research Collection School Of Computing and Information Systems

It becomes increasingly popular that some large online retailers such as Amazon open their platforms to allow third-party retail competitors to sell on their own platforms. We develop an analytical model to examine this retailer market place model and its business impact. We assume that a leading retailer has both valuation advantage that may come from its reputation and information advantage that may come from its brand awarenewss. We find that the availability of relatively low-cost advertising through social media or search engine can effectively reduce the leading retailer's information advantage, and thus be an important driving force for its …

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Charitable Fundraising: Gaining Donors' Trust On Online Platforms, Deserinas Sulaeman Jun 2017

Charitable Fundraising: Gaining Donors' Trust On Online Platforms, Deserinas Sulaeman

Research Collection School Of Computing and Information Systems

Trust is crucial in the relationships between charitable fundraisers and potential donors. This study examines factors that can help fundraisers gain potential donors’ trust, which is crucial to the success of the campaigns. Examining charitable fundraising campaigns on an online platform, this study finds that trust issues can be mitigated by providing a campaign description that is more sophisticated, more informative, and with fewer errors. Additionally, setting a higher campaign funding goal tends to lead to a more successful campaign. These characteristics likely reflect a competent, committed, and passionate fundraiser. On the other hand, mere exposure to a wide set …

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Processing Long Queries Against Short Text: Top-K Advertisement Matching In News Stream Applications, Dongxiang Zhang, Yuchen Li, Ju Fan, Lianli Gao, Fumin Shen, Heng Tao Shen Jun 2017

Processing Long Queries Against Short Text: Top-K Advertisement Matching In News Stream Applications, Dongxiang Zhang, Yuchen Li, Ju Fan, Lianli Gao, Fumin Shen, Heng Tao Shen

Research Collection School Of Computing and Information Systems

Many real applications in real-time news stream advertising call for efficient processing of long queriesagainst short text. In such applications, dynamic news feeds are regarded as queries to match against anadvertisement (ad) database for retrieving the k most relevant ads. The existing approaches to keywordretrieval cannot work well in this search scenario when queries are triggered at a very high frequency.To address the problem, we introduce new techniques to significantly improve search performance. First,we devise a two-level partitioning for tight upper bound estimation and a lazy evaluation scheme to delayfull evaluation of unpromising candidates, which can bring three to four …

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Well-Tuned Algorithms For The Team Orienteering Problem With Time Windows, Aldy Gunawan, Hoong Chuin Lau, Kun Lu, Lu Kun Jun 2017

Well-Tuned Algorithms For The Team Orienteering Problem With Time Windows, Aldy Gunawan, Hoong Chuin Lau, Kun Lu, Lu Kun

Research Collection School Of Computing and Information Systems

The Team Orienteering Problem with Time Windows (TOPTW) is the extension of the Orienteering Problem (OP) where each node is limited by a predefined time window during which the service has to start. The objective of the TOPTW is to maximize the total collected score by visiting a set of nodes with a limited number of paths. We propose two algorithms, Iterated Local Search and a hybridization of Simulated Annealing and Iterated Local Search (SAILS), to solve the TOPTW. As indicated in multiple research works on algorithms for the OP and its variants, determining appropriate parameter values in a statistical …

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Enabling Gesture-Based Interactions With Objects, Longfei Shangguan, Zimu Zhou, Kyle Jamieson Jun 2017

Enabling Gesture-Based Interactions With Objects, Longfei Shangguan, Zimu Zhou, Kyle Jamieson

Research Collection School Of Computing and Information Systems

No abstract provided.

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Is The Whole Greater Than The Sum Of Its Parts?, Liangyue Li, Hanghang Tong, Yong Wang, Conglei Shi, Nan Cao, Norbou Buchler Jun 2017

Is The Whole Greater Than The Sum Of Its Parts?, Liangyue Li, Hanghang Tong, Yong Wang, Conglei Shi, Nan Cao, Norbou Buchler

Research Collection School Of Computing and Information Systems

The PART-WHOLE relationship routinely finds itself in many disciplines, ranging from collaborative teams, crowdsourcing, autonomous systems to networked systems. From the algorithmic perspective, the existing work has primarily focused on predicting the outcomes of the whole and parts, by either separate models or linear joint models, which assume the outcome of the parts has a linear and independent effect on the outcome of the whole. In this paper, we propose a joint predictive method named PAROLE to simultaneously and mutually predict the part and whole outcomes. The proposed method offers two distinct advantages over the existing work. First (Model Generality), …

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On Self-Selection Biases In Online Product Reviews, Nan Hu, Paul A. Pavlou, Jie Zhang Jun 2017

On Self-Selection Biases In Online Product Reviews, Nan Hu, Paul A. Pavlou, Jie Zhang

Research Collection School Of Computing and Information Systems

Online product reviews help consumers infer product quality, and the mean (average) rating is often used as a proxy for product quality. However, two self-selection biases, acquisition bias (mostly consumers with a favorable predisposition acquire a product and hence write a product review) and underreporting bias (consumers with extreme, either positive or negative, ratings are more likely to write reviews than consumers with moderate product ratings), render the mean rating a biased estimator of product quality, and they result in the well-known J-shaped (positively skewed, asymmetric, bimodal) distribution of online product reviews. To better understand the nature and consequences of …

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