Databases and Information Systems Commons^™

The Effect Of Conversational Agent Skill On User Behavior During Deception, Ryan M. Schuetzler, G. Mark Grimes, Justin Scott Giboney

Information Systems and Quantitative Analysis Faculty Publications

Conversational agents (CAs) are an integral component of many personal and business interactions. Many recent advancements in CA technology have attempted to make these interactions more natural and human-like. However, it is currently unclear how human-like traits in a CA impact the way users respond to questions from the CA. In some applications where CAs may be used, detecting deception is important. Design elements that make CA interactions more human-like may induce undesired strategic behaviors from human deceivers to mask their deception. To better understand this interaction, this research investigates the effect of conversational skill—that is, the ability of the …

The Rise Of Citizen Science In Health And Biomedical Research, Andrea Wiggins, John Wilbanks

Information Systems and Quantitative Analysis Faculty Publications

Citizen science models of public participation in scientific research represent a growing area of opportunity for health and biomedical research, as well as new impetus for more collaborative forms of engagement in large-scale research. However, this also surfaces a variety of ethical issues that both fall outside of and build upon the standard human subjects concerns in bioethics. This article provides background on citizen science, examples of current projects in the field, and discussion of established and emerging ethical issues for citizen science in health and biomedical research.

The Influence Of Conversational Agent Embodiment And Conversational Relevance On Socially Desirable Responding, Ryan M. Schuetzler, Justin Scott Giboney, G. Mark Grimes, Jay F. Nunamaker Jr.

Information Systems and Quantitative Analysis Faculty Publications

Conversational agents (CAs) are becoming an increasingly common component in a wide range of information systems. A great deal of research to date has focused on enhancing traits that make CAs more humanlike. However, few studies have examined the influence such traits have on information disclosure. This research builds on self-disclosure, social desirability, and social presence theories to explain how CA anthropomorphism affects disclosure of personally sensitive information. Taken together, these theories suggest that as CAs become more humanlike, the social desirability of user responses will increase. In this study, we use a laboratory experiment to examine the influence of …

The Role Of Ehealth In Disasters: A Strategy For Education, Training And Integration In Disaster Medicine, Anthony C. Norris, Jose J. Gonzalez, David T. Parry, Richard E. Scott, Julie Dugdale, Deepak Khazanchi

Information Systems and Quantitative Analysis Faculty Publications

This paper describes the origins and progress of an international project to advance disaster eHealth (DEH) – the application of eHealth technologies to enhance the delivery of healthcare in disasters. The study to date has focused on two major themes; the role of DEH in facilitating inter-agency communication in disaster situations, and the fundamental need to promote awareness of DEH in the education of disaster managers and health professionals. The paper deals mainly with on-going research on the second of these themes, surveying the current provision of disaster medicine education, the design considerations for a DEH programme for health professionals, …

Regression Analysis Of Open Source Project Impact: Relationships With Activity And Rewards, Vinod Kumar Ahuja

Information Systems and Quantitative Analysis Faculty Publications

Engagement with open source projects is becoming an increasingly important part of how people work. In this regard, there is a growing interest in how we can better understand the dynamics within an open source project related to project activity, project contributor rewards, and project impact. In this paper, we summarize our work of exploring the relationships between these items.

Eight Observations And 24 Research Questions About Open Source Projects: Illuminating New Realities, Matt Germonprez, Georg J.P. Link, Kevin Lumbard, Sean Goggins

Information Systems and Quantitative Analysis Faculty Publications

The rapid acceleration of corporate engagement with open source projects is drawing out new ways for CSCW researchers to consider the dynamics of these projects. Research must now consider the complex ecosystems within which open source projects are situated, including issues of for-profit motivations, brokering foundations, and corporate collaboration. Localized project considerations cannot reveal broader workings of an open source ecosystem, yet much empirical work is constrained to a local context. In response, we present eight observations from our eight-year engaged field study about the changing nature of open source projects. We ground these observations through 24 research questions that …

Exploring The Impact Of Technology Capabilities On Trust In Virtual Teams, Deepak Khazanchi

Information Systems and Quantitative Analysis Faculty Publications

Purpose – In an environment of constant technological change, the use of virtual teams has become commonplace for many organizations. Virtual teams (VTs) bring together dispersed individuals with varying knowledge and skill sets to accomplish tasks. VTs rely heavily on information technology as the medium for communication and coordination of work. The issue of establishing and maintaining trust in VTs poses challenges for these dispersed workers. Previous research has established that higher trusting teams have better cooperation and experience improved outcomes. We hope to contribute to the literature on trust in VTs by exploring how technology can facilitate high trusting …

Using Embedded Mixed Methods In Studying Is Phenomena: Risks And Practical Remedies With An Illustration, Xiaodan Yu, Deepak Khazanchi

Information Systems and Quantitative Analysis Faculty Publications

Drawing on lessons learned from a mixed-methods research project, we illustrate how mixed research approaches are fruitful in studying the complexities and interactions inherent in IS phenomena, which is particularly relevant when one investigates relatively new and “messy” phenomena in that many opportunities for errors and omissions can arise. Mixed-methods research designs can also prove to be valuable in exploratory or new areas of research and provide empirical evidence from multiple sources and types of data that one can truly triangulate. In this paper, we discuss the risks associated with using a specific mixed-methods research strategy (i.e., embedded mixed-methods design) …

Robustness Of Multiple Indicators In Automated Screening Systems For Deception Detection, Nathan Twyman, Jeffrey Gainer Proudfoot, Ryan M. Schuetzler, Aaron Elkins, Douglas C. Derrick

Information Systems and Quantitative Analysis Faculty Publications

This study investigates the effectiveness of an automatic system for detection of deception by individuals with the use of multiple indicators of such potential deception. Deception detection research in the information systems discipline has postulated increased accuracy through a new class of screening systems that automatically conduct interviews and track multiple indicators of deception simultaneously. Understanding the robustness of this new class of systems and the limitations of its theoretical improved performance is important for refinement of the conceptual design. The design science proof-of-concept study presented here implemented and evaluated the robustness of these systems for automated screening for deception …

Man Vs. Machine: Investigating The Effects Of Adversarial System Use On End-User Behavior In Automated Deception Detection Interviews, Jeffrey Gainer Proudfoot, Randall Boyle, Ryan M. Schuetzler

Information Systems and Quantitative Analysis Faculty Publications

Deception is an inevitable component of human interaction. Researchers and practitioners are developing information systems to aid in the detection of deceptive communication. Information systems are typically adopted by end users to aid in completing a goal or objective (e.g., increasing the efficiency of a business process). However, end-user interactions with deception detection systems (adversarial systems) are unique because the goals of the system and the user are orthogonal. Prior work investigating systems-based deception detection has focused on the identification of reliable deception indicators. This research extends extant work by looking at how users of deception detection systems alter their …

Creating A Better World With Information And Communication Technologies: Health Equity, Sajda Qureshi

Information Systems and Quantitative Analysis Faculty Publications

When news broke on 23rd July 2014, that a case of the deadly virus Ebola had been confirmed in Lagos, home to about 21 million people and a major transportation hub, the World held its breath. If not contained, this virus could spread quickly killing a multitude of people around the World. By 15th October, cases of Ebola had been recorded around the World: Liberia reported 4249 cases with 2458 deaths, Sierra Leone reported 3252 cases with 1183 deaths, Guinea 1472 cases with 843 deaths, Nigeria reported 20 cases with 8 deaths, the USA reported 3 cases and 1 death, …

Evaluating Information Technology (It) Integration Risk Prior To Mergers And Acquisitions (M&A), Deepak Khazanchi, Vipin Arora

Information Systems and Quantitative Analysis Faculty Publications

Corporate mergers and acquisitions (M&A) are considered significant, from both a strategic and an economic point of view, across almost all sectors of the economy.¹ M&A is a complex process involving risk that ranges from financial and legal matters to sales and marketing challenges and everything in between. Despite well-established benefits of strategically driven expansion and integration of businesses through M&A, the consolidated organization exposes itself to a number of anticipated, unknown and unintended risk factors. The risk concerns the overall organizational integration of some or all of the previously distinct and interdependent assets, structures, business processes, technologies, systems, …

Are We Making A Better World With Information And Communication Technology For Development (Ict4d) Research? Findings From The Field And Theory Building, Sajda Qureshi

Information Systems and Quantitative Analysis Faculty Publications

As Information and Communication Technologies (ICTs) continue to penetrate people’s lives the world over, there is a sense that understanding the role of ICTs in the context of development needs to be conceptualized theoretically while making empirical contributions that add to what we know (Avgerou, 2008; Davison, 2012; Sein and Harindranath, 2004; Sahay and Walsham, 1995). Other scholars have pointed to the importance of this research for the field of Information Systems (ISs) in offering broader contributions. Avgerou (2008) suggests that in the era of globalization such research offers contributions in ISs beyond “organizational organizational and national boundaries and support …

Kinesic Patterning In Deceptive And Truthful Interactions, Judee K. Burgoon, Ryan M. Schuetzler, David W. Wilson

Information Systems and Quantitative Analysis Faculty Publications

A persistent question in the deception literature has been the extent to which nonverbal behaviors can reliably distinguish between truth and deception. It has been argued that deception instigates cognitive load and arousal that are betrayed through visible nonverbal indicators. Yet, empirical evidence has often failed to find statistically significant or strong relationships. Given that interpersonal message production is characterized by a high degree of simultaneous and serial patterning among multiple behaviors, it may be that patterns of behaviors are more diagnostic of veracity. Or it may be that the theorized linkage between internal states of arousal, cognitive taxation, and …

The Quality Measurement Of China High-Technology Exports, Jie Xiong, Sajda Qureshi

Information Systems and Quantitative Analysis Faculty Publications

The foreign-led processing trade is an important driving factor in the process of China's rapid economic growth. Since the reform and opening up, China's foreign trade is growing rapidly with the product structure upgrading. Even so, the products made in China are still the byword of the low quality. To a large extent, China's export structure is not due to the local enterprises improving the technical content of the export, but to the processing trade and foreign enterprises participation. More and more study is focusing on the export product quality analysis and its influencing factors. However, it also obscures the …

A Systematic Method For Discovering Effective Patterns Of Virtual Project Management, Deepak Khazanchi, Ilze Zigurs

Information Systems and Quantitative Analysis Faculty Publications

The effective management of virtual projects within global organizations is an inherently collaborative activity as well as an increasingly critical issue. The concept of patterns provides a useful theoretical framework by which we can study the design of effective practices for the management of virtual projects. However, a number of significant gaps exist in our knowledge of this area and one of the most important is the need for a systematic method for discovering effective patterns. We propose such a systematic method and provide a detailed example of the use of our proposed pattern discovery method.

An Empirical Investigation Of Virtual World Projects And Metaverse Technology Capabilities, Dawn Owens, Alanah Davis, Deepak Khazanchi, Ilze Zigurs

Information Systems and Quantitative Analysis Faculty Publications

Metaverses are immersive three-dimensional virtual worlds (VWs) where people interact with each other and their environment, using the metaphor of the real world but without its physical limitations. Unique technology capabilities of metaverses have the potential to enhance the conduct of virtual projects, but little is known about virtual worlds in this context. Virtual project teams struggle in meeting stated project outcomes due to challenges related to communication, shared understanding, and coordination. One way to address these challenges is to consider the use of emerging technologies, such as metaverses, to minimize the impact on virtual project teams. Applying a theoretical …

Overview And Guidance On Agile Development In Large Organizations, Jordan B. Barlow, Justin Scott Giboney, Mark Jeffrey Keith, David W. Wilson, Ryan Schuetzler, Paul Benjamin Lowry, Anthony Vance

Information Systems and Quantitative Analysis Faculty Publications

A continual debate surrounds the effectiveness of agile software development practices. Some organizations adopt agile practices to become more competitive, improve processes, and reduce costs. Other organizations are skeptical about whether agile development is beneficial. Large organizations face an additional challenge in integrating agile practices with existing standards and business processes. To examine the effects of agile development practices in large organizations, we review and integrate scientific literature and theory on agile software development. We further organize our theory and observations into a framework with guidelines for large organizations considering agile methodologies. Based on this framework, we present recommendations that …

A Design Science Based Evaluation Framework For Patterns, Stacie Clarke Petter, Deepak Khazanchi, John D. Murphy

Information Systems and Quantitative Analysis Faculty Publications

Patterns were originally developed in the field of architecture as a mechanism for communicating good solutions to recurring classes of problems. Since then, many researchers and practitioners have created patterns to describe effective solutions to problems associated with disparate areas such as virtual project management, human-computer interaction, software development and engineering, and design science research. We believe that the development of patterns is a design science activity in which an artifact (i.e., a pattern) is created to communicate about and improve upon the current state-of-practice. Design science research has two critical components, creation and evaluation of an artifact. While many …

Can The Presence Of Online Word Of Mouth Increase Product Sales?, Alanah Mitchell, Deepak Khazanchi

Information Systems and Quantitative Analysis Faculty Publications

The power and potential impact of online word of mouth has increased substantially. Consumers have come to accept and rely upon online word of mouth, so it is important to understand how it works and what kind of impact it has on online product sales. This article provides an assessment of this question through an analysis of sales and online word of mouth data from a multi-product e-commerce retail firm.

A Pda Intervention To Sustain Smoking Cessation In Clients With Socioeconomic Vulnerability, Lynne Buchanan, Deepak Khazanchi

Information Systems and Quantitative Analysis Faculty Publications

This article describes a pilot study to explore use of a personal digital assistant (PDA) to sustain smoking cessation after discharge in clients with socioeconomic vulnerability. The major aim is to describe technology acceptance (perceived ease of use, usefulness, and attitude), portability, technical difficulty, satisfaction, and use time. The sample includes 31 medical surgical clients with average age of 47.35 (±13.3), average household income of $13,629 (±8,204), average number in the household of 2.67 (±2.22), and average education of 11th grade. The results demonstrate mean use time of 9.28 (±3.23) hr, or about 1 hr over 8 weeks. Technology acceptance …

Information Technology (It) Investment Decisions Under Asymmetric Information: A Modified Rational Expectation Model, Jinlan Ni, Deepak Khazanchi

Information Systems and Quantitative Analysis Faculty Publications

In this paper, we propose that information technology (IT) managers make investment decisions about new IT initiatives based on a modified rational expectation model. Unlike traditional rational expectation models, we emphasize the relevance of market uncertainty and its impact on the return of new IT investment. This results in information acquisition decisions by managers that can cause information asymmetry. This information asymmetry is endogenous and so the IT manager can become well informed if and only if it is beneficial to do so. We also capture different levels of IT investment across managers by introducing heterogeneity across managers in terms …

Moving First Life Into Secondlife: Real World Opportunities For Virtual Teams And Virtual World Project Management, Dawn Owens, Alanah Davis, John D. Murphy, Deepak Khazanchi, Ilze Zigurs

Information Systems and Quantitative Analysis Faculty Publications

Consider a world where you can: conduct training sessions and bring together experts from around the globe in a single, common environment where learning is possible; hold effective meetings in a shared space where distant resources and people can come together to communicate, laugh, and create artifacts quickly and easily; and, coordinate a project with ease and overcome cultural barriers to team effectiveness. These scenarios can be realized with virtual world (VW) technology.

Avatars, People, And Virtual Worlds: Foundations For Research In Metaverses, Alanah Davis, John D. Murphy, Dawn Owens, Deepak Khazanchi, Ilze Zigurs

Information Systems and Quantitative Analysis Faculty Publications

Metaverses are immersive three-dimensional virtual worlds in which people interact as avatars with each other and with software agents, using the metaphor of the real world but without its physical limitations. The ubiquitous availability of high speed Internet access has spurred enormous interest in virtual worlds like Second Life and World of Warcraft, both in terms of user gaming and as a new technological platform for global virtual collaboration. These environments have potential for richer, more engaging collaboration, but their capabilities have yet to be examined in depth. Of particular interest in this paper is the use of metaverses for …

The Influence Of Affect, Attitude And Usefulness In The Acceptance Of Telemedicine Systems, Soussan Djamasbi,, Ann L. Fruhling, Eleanor T. Loiacono

Information Systems and Quantitative Analysis Faculty Publications

Grounded in current theories of affect this study examines the role positive and negative moods play on the acceptance of a specialized telemedicine system for microbiology consultation and diagnostics, referred to as telepathology. From a laboratory experiment using microbiology laboratory assistants, the notion that healthcare users’ attitude is an important factor in the acceptance behavior of a healthcare information system is supported. A regression analysis of the data revealed the need to tailor the IS Technology Acceptance Model for the healthcare field. Specifically, our results show that ease of use which is thought to be a main antecedent of end-user …

Risk Analysis In Extended Enterprise Environments: Identification Of Critical Risk Factors In B2b E-Commerce Relationships, Steve G. Sutton, Clark Hampton, Deepak Khazanchi, Vicky Arnold

Information Systems and Quantitative Analysis Faculty Publications

The focus of this study is to identify the critical risk factors that can be used to assess the impact of B2B e-commerce on overall enterprise risk. We apply the Khazanchi and Sutton (2001) framework for B2B e-commerce assurance is applied as the organizing conceptual model for the study. The framework focuses on three primary risk components: (1) technical risks, (2) application-user risks, and (3) business risks. To identify a critical set of B2B risk factors, structured focus groups applying a nominal group technique were conducted with three internal constituency groups (corporate groups consisting of IS security, internal IT audit, …

From Profiles To Patterns: A New View Of Task-Technology Fit, Ilze Zigurs, Deepak Khazanchi

Information Systems and Quantitative Analysis Faculty Publications

Continuing advances in the capabilities of communication and information technologies provide a wide array of interesting ways for people to collaborate across space, time, cultures, and organizational boundaries. While the use of collaboration technologies spreads, researchers seek answers to understanding how best to match different technology capabilities with the tasks that teams need to accomplish. Different theories of task-technology fit have been promoted and these theories help to identify key issues of interest to both researchers and practitioners who seek the answer to the best technology support for collaboration. We examine existing theories of fit for collaboration technology and propose …

Synergistic Ideation Through Pairing Participants In Facilitated Group Support Systems Sessions, John D. Murphy, Deepak Khazanchi

Information Systems and Quantitative Analysis Faculty Publications

Group Support Systems (GSS) have been used and studied in the support of facilitated ideation sessions for years. The norm for these sessions has been for participants to work individually at GSS workstations. A review of applicable literature suggests that pairing participants at GSS workstations could result in higher quality ideas and participant satisfaction. This paper reports the results of a lab experiment that tested for differences between paired and unpaired facilitated GSS sessions. These results suggest that pairing participants can yield higher quality ideas from facilitated ideation without negative consequences.

Does Mutual Knowledge Affect Virtual Team Performance? Theoretical Analysis And Anecdotal Evidence, Alanah Davis, Deepak Khazanchi

Information Systems and Quantitative Analysis Faculty Publications

This paper describes the concept of mutual knowledge and its potential impact on virtual team performance. Based on an analysis of extant literature, we argue that there is a gap in our understanding of what is known about mutual knowledge as it impacts team dynamics and virtual team performance. Supporting literature, anecdotes, and case studies are used to discuss the importance of mutual knowledge for virtual team performance and the research issues that need to be addressed in the future.

Best Practices For Implementing Agile Methods: A Guide For Department Of Defense Software Developers, Ann L. Fruhling, Alvin E. Tarrell

Information Systems and Quantitative Analysis Faculty Publications

Traditional plan-driven software development has been widely used in the government because it's considered to be less risky, more consistent, and structured. But there has been a shift from this approach to Agile methods which are more flexible, resulting in fast releases by working in an incremental fashion to adapt to the reality of the changing or unclear requirements.

This report describes the Agile software development philosophy, methods, and best practices in launching software design projects using the Agile approach. It is targeted to Defense Department software developers because they face broad challenges in creating enterprise-wide information systems, where Agile …