Databases and Information Systems Commons^™

The Digitization Of Court Processes In African Regional And Subregional Judicial Institutions, Frederic Drabo

Walden Dissertations and Doctoral Studies

Despite information technology (IT) officers’ multiple efforts to develop reliable and efficient electronic justice (e-justice) systems, digitizing court processes still presents several quality challenges associated with IT infrastructure and literacy issues. Grounded in the principles of total quality management, the purpose of this qualitative multiple case study was to identify strategies and best practices IT officers in African regional economic communities (REC) use for digitizing regional and subregional court processes to improve African e-justice systems. The participants included four IT officers working as assistant computer system analysts (ACSA), computer system analysts (CSA), and heads of IT (HIT) in regional and …