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Walden Dissertations and Doctoral Studies

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Strategies To Lower Information Technology Employee Voluntary Turnover, Nelson Velez Jan 2019

Strategies To Lower Information Technology Employee Voluntary Turnover, Nelson Velez

Walden Dissertations and Doctoral Studies

For information technology (IT) professionals, the average turnover rate of voluntary employees is approximately 21.5% and occurs in fewer than 5 years. The purpose of this single case study was to explore strategies IT outsourcing business executives used to retain key IT employees in the New England region of the United States. Three IT business leaders from a single organization were selected to participate because they had implemented strategies to retain key IT employees. Herzberg's 2-factor theory of motivation was used as the conceptual framework for this doctoral study. Data were collected using semistructured interviews and review of company policies …


Project Managers’ Communication Strategies For Team Collaboration In Software Development, John Rubena Wani Jan 2019

Project Managers’ Communication Strategies For Team Collaboration In Software Development, John Rubena Wani

Walden Dissertations and Doctoral Studies

Effective communication among team members in software development projects is increasingly significant for the success of the project. Successful software projects are the catalyst for achieving profitability objectives and creating shareholder value in organizations. The purpose of this single case study was to investigate communication strategies information technology (IT) project managers used for successful team collaboration in software development. The population for this study comprised senior IT project managers. The project managers had supervision responsibilities from a midsized IT company in Alberta, Canada. The sociotechnical theory guided this study as the conceptual framework. Data were collected from semistructured interviews with …


Exploring Firm-Level Cloud Adoption And Diffusion, William J. Wood Jan 2019

Exploring Firm-Level Cloud Adoption And Diffusion, William J. Wood

Walden Dissertations and Doctoral Studies

Cloud computing innovation adoption literature has primarily focused on individuals, small businesses, and nonprofit organizations. The functional linkage between cloud adoption and diffusion is instrumental toward understanding enterprise firm-level adoption. The purpose of this qualitative collective case study was to explore strategies used by information technology (IT) executives to make advantageous enterprise cloud adoption and diffusion decisions. This study was guided by an integrated diffusion of innovation and technology, organization, and environment conceptual framework to capture and model this complex, multifaceted problem. The study’s population consisted of IT executives with cloud-centric roles in 3 large (revenues greater than $5 billion) …


Perceptions Of Factors That Contribute To Employee Retention Of It Project Managers, Julie Ann Wiebell Jan 2019

Perceptions Of Factors That Contribute To Employee Retention Of It Project Managers, Julie Ann Wiebell

Walden Dissertations and Doctoral Studies

The low retention rate of information technology (IT) project managers from a region in the southeastern United States has increased an organization's operational costs and decreased the organization's global competitiveness. The conceptual foundation for this study was the resource-based theory of competitive advantage. This multiple case study explored IT project managers' perceptions of the factors that contributed to their retention. Participants in the study included 10 IT project managers with at least 5 years of experience who were also members of a chapter of the Project Management Institute (PMI). Semistructured interviews were conducted via teleconference to collect data that were …


Mobile Technology Deployment Strategies For Improving The Quality Of Healthcare, Won K. Song Jan 2019

Mobile Technology Deployment Strategies For Improving The Quality Of Healthcare, Won K. Song

Walden Dissertations and Doctoral Studies

Ineffective deployment of mobile technology jeopardizes healthcare quality, cost control, and access, resulting in healthcare organizations losing customers and revenue. A multiple case study was conducted to explore the strategies that chief information officers (CIOs) used for the effective deployment of mobile technology in healthcare organizations. The study population consisted of 3 healthcare CIOs and 2 healthcare information technology consultants who have experience in deploying mobile technology in a healthcare organization in the United States. The conceptual framework that grounded the study was Wallace and Iyer's health information technology value hierarchy. Data were collected using semistructured interviews and document reviews, …


A Delphi Study Analysis Of Best Practices For Data Quality And Management In Healthcare Information Systems, Olivia L. Pollard Jan 2019

A Delphi Study Analysis Of Best Practices For Data Quality And Management In Healthcare Information Systems, Olivia L. Pollard

Walden Dissertations and Doctoral Studies

Healthcare in the US continues to suffer from the poor data quality practices processes that would ensure accuracy of patient health care records and information. A lack of current scholarly research on best practices in data quality and records management has failed to identify potential flaws within the relatively new electronic health records environment that affect not only patient safety but also cost, reimbursements, services, and most importantly, patient safety. The focus of this study was to current best practices using a panel of 25 health care industry data quality experts. The conceptual lens was developed from the International Monetary …


Telehealth Implementation Strategies For Healthcare Providers, Ismaila Gbenga Olatinwo Jan 2019

Telehealth Implementation Strategies For Healthcare Providers, Ismaila Gbenga Olatinwo

Walden Dissertations and Doctoral Studies

The shift in the landscape of healthcare services from inpatient care to outpatient care prompts healthcare leaders to re-evaluate their strategies to boost declining revenue. Telehealth offers potential for increasing efficiency and access to care, and the acceptance of its modal quality is essential for its diffusion and adoption. The purpose of this single case study was to explore strategies that healthcare providers used to implement telehealth to increase profitability. The conceptual framework was the technology acceptance model. Data were collected through semistructured interviews and review of organizational documents. The research population comprised 4 healthcare leaders in 1 organization in …


Adoption Of Cloud Computing Services In An Illinois-Based Insurance Company, Nekerral Polk Jan 2019

Adoption Of Cloud Computing Services In An Illinois-Based Insurance Company, Nekerral Polk

Walden Dissertations and Doctoral Studies

The decision to adopt cloud computing services should involve business units of an insurance company as well as information technology (IT) because cloud computing services are viewed as both a technology offering and business alternative. The purpose of this qualitative exploratory case study was to explore the strategies used by IT architects of an Illinois-based insurance company when adopting cloud computing services. The theory supporting this study was the technology acceptance model. The study's population consisted of IT architects from an Illinois-based insurance company that have used strategies to adopt cloud computing services. This study's data collection included semistructured interviews …


Leadership Strategies For Improving Employee Engagement In The Information Technology Industry, Geneva L. Reed Jan 2019

Leadership Strategies For Improving Employee Engagement In The Information Technology Industry, Geneva L. Reed

Walden Dissertations and Doctoral Studies

Disengaged employees in the information technology industry lead to decreased productivity, increased absenteeism, poor job performance, higher employee turnover, and reduced organizational effectiveness. The purpose of this multiple case study was to explore the leadership strategies that information technology leaders used to improve employee engagement. The transformational leadership theory was the conceptual framework for this study. Data were collected through semistructured interviews with 3 leaders of information technology companies in Illinois and a review of company documents. Data were analyzed through thematic analysis and using Yin's 5-step process of compiling, disassembling, reassembling, interpreting, and concluding data. The 3 emergent themes …


Women Leaders In Information Technology: A Phenomenological Study Of Their Career Paths, Michelle Newsome Jan 2019

Women Leaders In Information Technology: A Phenomenological Study Of Their Career Paths, Michelle Newsome

Walden Dissertations and Doctoral Studies

In the United States, women remain underrepresented in senior level positions in the information technology (IT) field. Despite this challenge, a few women have successfully ascended into senior leadership in IT. Using the social cognitive theory as the conceptual framework, the purpose of this qualitative transcendental phenomenological study was to understand the lived experiences of senior women leaders in the IT field. The research question explored the lived personal and professional experiences of senior women leaders in IT to gain an understanding of their career advancement into senior leadership positions. Through the use of the modified Van Kaam method of …


Cybersecurity Strategies For Universities With Bring Your Own Device Programs, Hai Vu Nguyen Jan 2019

Cybersecurity Strategies For Universities With Bring Your Own Device Programs, Hai Vu Nguyen

Walden Dissertations and Doctoral Studies

The bring your own device (BYOD) phenomenon has proliferated, making its way into different business and educational sectors and enabling multiple vectors of attack and vulnerability to protected data. The purpose of this multiple-case study was to explore the strategies information technology (IT) security professionals working in a university setting use to secure an environment to support BYOD in a university system. The study population was comprised of IT security professionals from the University of California campuses currently managing a network environment for at least 2 years where BYOD has been implemented. Protection motivation theory was the study's conceptual framework. …


Strategies To Recruit Skilled Workers In Manufacturing, Ina Renee Rawlinson Jan 2019

Strategies To Recruit Skilled Workers In Manufacturing, Ina Renee Rawlinson

Walden Dissertations and Doctoral Studies

Manufacturing hiring managers in the United States who fail to implement adequate recruitment strategies for skilled production workers experience reduced profits and sustainability challenges. The purpose of this multiple case study was to explore the strategies that successful manufacturing hiring managers in North Carolina used to recruit skilled production workers to sustain business profitability. Inductive analysis was guided by the human capital theory, and trustworthiness of interpretations was strengthened by member checking. The population for the study consisted of 4 business leaders who demonstrated the use of effective recruitment strategies to sustain profitability in manufacturing businesses in southeastern North Carolina. …


Strategizing Effective Succession Planning For Information Technology Executives, Michael Barr Jan 2019

Strategizing Effective Succession Planning For Information Technology Executives, Michael Barr

Walden Dissertations and Doctoral Studies

Organizations across the United States lose hundreds of millions of dollars each year due to the lack of effective succession planning for information technology executives. The purpose of this single case study was to explore strategies for the development and implementation of effective succession plans for future information technology executives. Bass and Avolio's transformational leadership theory was the conceptual framework for this study. The 3 participants were selected based upon their roles as executives in technology-related positions and their experiences with succession planning. Data were collected using semistructured interviews with these executives from a company headquartered in Kansas City, Missouri. …


Information Technology Outsourcing Strategies To Ensure Customer Satisfaction, Clyde Rajack Jan 2019

Information Technology Outsourcing Strategies To Ensure Customer Satisfaction, Clyde Rajack

Walden Dissertations and Doctoral Studies

Many information technology (IT) outsourcing initiatives fail, resulting in a high impact on business results and customer satisfaction. Without effective strategies, business leaders who outsource their IT services are at considerable risk of failure and stakeholder dissatisfaction. The purpose of this multiple case study was to explore outsourcing strategies that IT managers in Southern Ontario, Canada, used to ensure customer satisfaction. Participants included 9 executives with experience in complex IT outsourcing initiatives. Stakeholder theory and transaction cost economics theory were the conceptual frameworks for the study. Data were gathered using semistructured interviews to query 8 topical areas including IT outsourcing …


Exploration Of K-5 Teacher Decision-Making Related To Student Use Of Technology, Eric Noel Rodriguez Jan 2019

Exploration Of K-5 Teacher Decision-Making Related To Student Use Of Technology, Eric Noel Rodriguez

Walden Dissertations and Doctoral Studies

Student technology literacy is critical for success in today’s world; however, little is understood about how teachers make the decision for students to use technology for learning due to limited empirical research on the topic of teacher decision-making regarding student use of information communication technologies (ICT). The purpose of this generic qualitative study was to explore the decision-making process of kindergarten to Grade 5 (K-5) teachers regarding implementation of ICT for student use at varying levels. The framework for this study comprised the substitution augmentation modification redefinition model and the technology acceptance model. The research questions focused on how teachers …


Cloud Computing Adoption In Afghanistan: A Quantitative Study Based On The Technology Acceptance Model, George T. Nassif Jan 2019

Cloud Computing Adoption In Afghanistan: A Quantitative Study Based On The Technology Acceptance Model, George T. Nassif

Walden Dissertations and Doctoral Studies

Cloud computing emerged as an alternative to traditional in-house data centers that businesses can leverage to increase the operation agility and employees' productivity. IT solution architects are tasked with presenting to IT managers some analysis reflecting cloud computing adoption critical barriers and challenges. This quantitative correlational study established an enhanced technology acceptance model (TAM) with four external variables: perceived security (PeS), perceived privacy (PeP), perceived connectedness (PeN), and perceived complexity (PeC) as antecedents of perceived usefulness (PU) and perceived ease of use (PEoU) in a cloud computing context. Data collected from 125 participants, who responded to the invitation through an …


Factors That Predict The Adoption Of Online Shopping In Saudi Arabia, Momen Nachar Jan 2019

Factors That Predict The Adoption Of Online Shopping In Saudi Arabia, Momen Nachar

Walden Dissertations and Doctoral Studies

Despite the increased numbers of online consumers, e-commerce growth is slow in the Kingdom of Saudi Arabia. In this correlational study, the technology acceptance model (TAM) was used as a theoretical framework to examine whether perceived ease of use of e-commerce platforms and perceived usefulness of e-commerce platforms could predict consumers' intention to adopt shopping online. A pre-existing TAM survey instrument was used to collect data from consumers (N = 95) who live in a City and have shopped at least once online. The regression analysis confirmed a positive statistically significant relationship between perceived ease of use of e-commerce platforms …


Innovation Strategies In Small Agrarian Businesses In Sierra Leone, Solomon Sorba Scholz Jan 2019

Innovation Strategies In Small Agrarian Businesses In Sierra Leone, Solomon Sorba Scholz

Walden Dissertations and Doctoral Studies

In 2015, a sharp decline in the sustainability of small agrarian businesses in Sierra Leone resulted in the gross domestic product declining by 41%. The purpose of this multiple case study was to explore the innovation strategies owners of small agrarian businesses use to sustain their businesses for longer than 5 years. The disruptive innovation theory was the conceptual framework for this study. The participants were 16 owners of small agrarian businesses from Makeni, Kenema, Bo, and Freetown districts in Sierra Leone who have sustained their businesses for longer than 5 years. Data were collected using semistructured interviews, personal notes, …


Public Servants' Perceptions Of The Cybersecurity Posture Of The Local Government In Puerto Rico, Julio C. Rodriguez Jan 2019

Public Servants' Perceptions Of The Cybersecurity Posture Of The Local Government In Puerto Rico, Julio C. Rodriguez

Walden Dissertations and Doctoral Studies

The absence of legislation, the lack of a standard cybersecurity framework, and the failure to adopt a resilient cybersecurity posture can be detrimental to the availability, confidentiality, and integrity of municipal information systems. The purpose of this phenomenological study was to understand the cybersecurity posture of municipalities from the perception of public servants serving in information technology (IT) leadership roles in highly populated municipalities in the San Juan-Carolina-Caguas Metropolitan Statistical Area of Puerto Rico. The study was also used to address key factors influencing the cybersecurity posture of these municipalities. The theoretical framework was open system theory used in combination …


Successful Strategies For Using Knowledge Management In Small And Medium-Sized Enterprises, Josephine Kayaga Nsubuga-Mugoa Jan 2019

Successful Strategies For Using Knowledge Management In Small And Medium-Sized Enterprises, Josephine Kayaga Nsubuga-Mugoa

Walden Dissertations and Doctoral Studies

Knowledge management (KM) is vital for an organization to succeed in a highly dynamic and competitive world. The purpose of this multiple case study was to explore strategies that managers of small and medium-sized enterprises (SMEs) use to effectively integrate KM into business practices. The study population comprised 5 managers from 2 SMEs operating in Uganda. The eligibility criteria for this study were that participants had to be from Ugandan SMEs with a knowledge-intensive environment, managers with some responsibility of KM in the organization, and experienced with at least 1 year of successful KM practices. The conceptual framework for this …


Use Of Mobile Telephones: Experiences Of First Responders In Rural African Communities, James Harding Jan 2019

Use Of Mobile Telephones: Experiences Of First Responders In Rural African Communities, James Harding

Walden Dissertations and Doctoral Studies

Emergency medical technicians (EMTs) usually participate in disaster response in rural African communities. Disasters in African communities are often characterized by huge fatalities, which are associated with a slow pace of response. The use of information and communication technology in disaster response is recognized as an effective conduit for enhancing response. Previous research indicates the efficacy of the use of mobile telephones in disaster response in advance countries. However, there remains a critical gap in the available literature on the experiences of EMTs with the use of mobile telephones in disaster response in rural African communities. The purpose of this …


Exploring Data Security Management Strategies For Preventing Data Breaches, Michael Samuel Ofori-Duodu Jan 2019

Exploring Data Security Management Strategies For Preventing Data Breaches, Michael Samuel Ofori-Duodu

Walden Dissertations and Doctoral Studies

Insider threat continues to pose a risk to organizations, and in some cases, the country at large. Data breach events continue to show the insider threat risk has not subsided. This qualitative case study sought to explore the data security management strategies used by database and system administrators to prevent data breaches by malicious insiders. The study population consisted of database administrators and system administrators from a government contracting agency in the northeastern region of the United States. The general systems theory, developed by Von Bertalanffy, was used as the conceptual framework for the research study. The data collection process …


Relationship Between Time Estimation, Cost Estimation, And Project Performance, Eyas Nakhleh Jan 2019

Relationship Between Time Estimation, Cost Estimation, And Project Performance, Eyas Nakhleh

Walden Dissertations and Doctoral Studies

Although the project management role is increasing, project failure rates remain high. Project time and cost are 2 project factors that can affect the performance of the projects. The purpose of this correlational study was to examine the relationship between time estimation, cost estimation, and project performance. Data collection involved a purposive sample of 67 project sponsors, managers, and coordinators in Qatar. The theoretical framework was the iron triangle, also known as the triple constraints. Participants were randomly invited to answer 18 questions using the project implementation profile instrument. A standard multiple regression analysis was used to examine the correlation …


Leadership Skills To Sustain High-Tech Entrepreneurial Ventures, Zoaib Z. Rangwala Jan 2018

Leadership Skills To Sustain High-Tech Entrepreneurial Ventures, Zoaib Z. Rangwala

Walden Dissertations and Doctoral Studies

High-tech (HT) innovation-oriented entrepreneurs start 35% more ventures and create 10% more jobs in the first 5 years of operation than the rest of the private sector and drive significant economic growth across all industries; however, more than 50% of the entrepreneurial HT ventures fail during the first 5 years of operations. Guided by the conceptual framework of transformational leadership theory, the purpose of this multicase study was to explore skills used by successful entrepreneurial leaders to sustain their HT ventures in Silicon Valley, California. Data collection was from 8 participants in semistructured 1-on-1 interviews and 3 participants in a …


Exploring Sme Vulnerabilities To Cyber-Criminal Activities Through Employee Behavior And Internet Access, Jerry Allen Twisdale Jan 2018

Exploring Sme Vulnerabilities To Cyber-Criminal Activities Through Employee Behavior And Internet Access, Jerry Allen Twisdale

Walden Dissertations and Doctoral Studies

Cybercriminal activity may be a relatively new concern to small and medium enterprises (SMEs), but it has the potential to create financial and liability issues for SME organizations. The problem is that SMEs are a future growth target for cybercrime activity as larger corporations begin to address security issues to reduce cybercriminal risks and vulnerabilities. The purpose of this study was to explore a small business owner's knowledge about to the principal elements of decision making for SME investment into cybersecurity education for employees with respect to internet access and employee vulnerabilities. The theoretical framework consisted of the psychological studies …


Patient Satisfaction Management In Office Visits And Telehealth In Health Care Technology, Todd Price Jan 2018

Patient Satisfaction Management In Office Visits And Telehealth In Health Care Technology, Todd Price

Walden Dissertations and Doctoral Studies

Telehealth and remote medical treatments have begun to be more commonly used in healthcare systems. Researchers have theorized that providers' abilities to treat patients are not directly tied to the proximity of the patient to the doctor, but by the identification and treatment of the patient's symptoms. Although the treatment and cure rates are being established within individual health systems and professional medical associations, empirical research is lacking regarding patient satisfaction with this remote treatment situation. The purpose of this quantitative study was to address this gap by examining satisfaction ratings of patients between virtual provider visits and face-to-face provider …


A Study Of Groupthink In Project Teams, John Reaves Jan 2018

A Study Of Groupthink In Project Teams, John Reaves

Walden Dissertations and Doctoral Studies

Project teams advance a common goal by working together on projects that require a diverse set of skills and are difficult for 1 person to complete. In this study, there was an exploration of the antecedents to groupthink in project teams from the perspectives of project managers. Many companies use project managers to complete critical objectives; avoiding groupthink is crucial to their success. The purpose of this research was to understand why project teams are susceptible to groupthink and what precautions managers can take to avoid it. The conceptual framework utilized in this study was Janis' concept of groupthink, which …


Strategies For Healthcare Payer Information Technology Integration After Mergers And Acquisitions, Kishore Maranganti Jan 2018

Strategies For Healthcare Payer Information Technology Integration After Mergers And Acquisitions, Kishore Maranganti

Walden Dissertations and Doctoral Studies

Despite the high rate of failure in merger and acquisition (M&A) transactions, many organizations continue to rely on M&As as their primary growth strategy and to address market competition. The purpose of this qualitative single case study was to explore strategies managers from a large healthcare payer in the midwestern United States used to achieve operational and strategic synergies during the postacquisition information technology (IT) integration phase. Haspeslagh and Jemison's acquisition integration approaches model was the conceptual framework for the study. Methodological triangulation was established by analyzing the data from the semistructured interviews of 6 senior executives and 6 IT …


Analytic Extensions To The Data Model For Management Analytics And Decision Support In The Big Data Environment, Nsikak Etim Akpakpan Jan 2018

Analytic Extensions To The Data Model For Management Analytics And Decision Support In The Big Data Environment, Nsikak Etim Akpakpan

Walden Dissertations and Doctoral Studies

From 2006 to 2016, an estimated average of 50% of big data analytics and decision support projects failed to deliver acceptable and actionable outputs to business users. The resulting management inefficiency came with high cost, and wasted investments estimated at $2.7 trillion in 2016 for companies in the United States. The purpose of this quantitative descriptive study was to examine the data model of a typical data analytics project in a big data environment for opportunities to improve the information created for management problem-solving. The research questions focused on finding artifacts within enterprise data to model key business scenarios for …


Strategies For Successfully Managing Organizational It Projects, Joseph Rathbun Jan 2018

Strategies For Successfully Managing Organizational It Projects, Joseph Rathbun

Walden Dissertations and Doctoral Studies

Over 70% of information technology (IT) projects in large organizations in the United States run over budget or fail to reach completion primarily due to a lack of effective strategies. The purpose of this single case study was to explore strategies that IT project managers used to successfully complete IT projects. Hersey and Blanchard's situational leadership theory was the conceptual framework. Purposive sampling method was used to identify 2 successful IT project managers in Central Texas. Data gathered from semistructed interviews and collected from publicly available documents were analyzed using coding techniques, constant comparison, and key word phrases. Member checking …