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Full-Text Articles in Computer Sciences

On Aggregating Salaries Of Occupations From Job Post And Review Data, Chih-Chieh Hung, Ee-Peng Lim Nov 2021

On Aggregating Salaries Of Occupations From Job Post And Review Data, Chih-Chieh Hung, Ee-Peng Lim

Research Collection School Of Computing and Information Systems

The popularity of job websites has significantly changed the way people learn about different occupations. Among the insights offered by these websites are the statistics of occupation salaries which are useful information for job seekers, career coaches, graduating students, and labor related government agencies. Such statistics include the distribution of job salaries of each occupation, such as average or quantiles. However, significant variability in salary (and review salary) can be found among jobs of the same occupation as we gather job post and review data from job websites. Such variability shows the existence of biases, including salary competitiveness in job …

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Learning Knowledge-Enriched Company Embeddings For Investment Management, Gary Ang, Ee-Peng Lim Nov 2021

Learning Knowledge-Enriched Company Embeddings For Investment Management, Gary Ang, Ee-Peng Lim

Research Collection School Of Computing and Information Systems

Relationships between companies serve as key channels through which the effects of past stock price movements and news events propagate and influence future price movements. Such relationships can be implicitly found in knowledge bases or explicitly represented as knowledge graphs. In this paper, we propose KnowledgeEnriched Company Embedding (KECE), a novel multi-stage attentionbased dynamic network embedding model combining multimodal information of companies with knowledge from Wikipedia and knowledge graph relationships from Wikidata to generate company entity embeddings that can be applied to a variety of downstream investment management tasks. Experiments on an extensive set of real-world stock prices and news …

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Adaptive Posterior Knowledge Selection For Improving Knowledge-Grounded Dialogue Generation, Weichao Wang, Wei Gao, Shi Feng, Ling Chen, Daling Wang Nov 2021

Adaptive Posterior Knowledge Selection For Improving Knowledge-Grounded Dialogue Generation, Weichao Wang, Wei Gao, Shi Feng, Ling Chen, Daling Wang

Research Collection School Of Computing and Information Systems

In open-domain dialogue systems, knowledge information such as unstructured persona profiles, text descriptions and structured knowledge graph can help incorporate abundant background facts for delivering more engaging and informative responses. Existing studies attempted to model a general posterior distribution over candidate knowledge by considering the entire response utterance as a whole at the beginning of decoding process for knowledge selection. However, a single smooth distribution could fail to model the variability of knowledge selection patterns over different decoding steps, and make the knowledge expression less consistent. To remedy this issue, we propose an adaptive posterior knowledge selection framework, which sequentially …

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Span-Level Emotion Cause Analysis By Bert-Based Graph Attention Network, Xiangju Li, Wei Gao, Shi Feng, Daling Wang, Shafiq Joty Nov 2021

Span-Level Emotion Cause Analysis By Bert-Based Graph Attention Network, Xiangju Li, Wei Gao, Shi Feng, Daling Wang, Shafiq Joty

Research Collection School Of Computing and Information Systems

We study the task of span-level emotion cause analysis (SECA), which is focused on identifying the specific emotion cause span(s) triggering a certain emotion in the text. Compared to the popular clause-level emotion cause analysis (CECA), it is a finer-grained emotion cause analysis (ECA) task. In this paper, we design a BERT-based graph attention network for emotion cause span(s) identification. The proposed model takes advantage of the structure of BERT to capture the relationship information between emotion and text, and utilizes graph attention network to model the structure information of the text. Our SECA method can be easily used for …

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Span-Level Emotion Cause Analysis With Neural Sequence Tagging, Xiangju Li, Wei Gao, Shi Feng, Daling Wang, Shafiq Joty Nov 2021

Span-Level Emotion Cause Analysis With Neural Sequence Tagging, Xiangju Li, Wei Gao, Shi Feng, Daling Wang, Shafiq Joty

Research Collection School Of Computing and Information Systems

This paper addresses the task of span-level emotion cause analysis (SECA). It is a finer-grained emotion cause analysis (ECA) task, which aims to identify the specific emotion cause span(s) behind certain emotions in text. In this paper, we formalize SECA as a sequence tagging task for which several variants of neural network-based sequence tagging models to extract specific emotion cause span(s) in the given context. These models combine different types of encoding and decoding approaches. Furthermore, to make our models more "emotionally sensitive'', we utilize the multi-head attention mechanism to enhance the representation of context. Experimental evaluations conducted on two …

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Fleet Sizing And Allocation For On-Demand Last-Mile Transportation Systems, Karmel Shehadeh, Hai Wang, Peter Zhang Nov 2021

Fleet Sizing And Allocation For On-Demand Last-Mile Transportation Systems, Karmel Shehadeh, Hai Wang, Peter Zhang

Research Collection School Of Computing and Information Systems

The last-mile problem refers to the provision of travel service from the nearest public transportation node to home or other destination. Last-Mile Transportation Systems (LMTS), which have recently emerged, provide on-demand shared transportation. In this paper, we investigate the fleet sizing and allocation problem for the on-demand LMTS. Specifically, we consider the perspective of a last-mile service provider who wants to determine the number of servicing vehicles to allocate to multiple last-mile service regions in a particular city. In each service region, passengers demanding last-mile services arrive in batches, and allocated vehicles deliver passengers to their final destinations. The passenger …

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From Community Search To Community Understanding: A Multimodal Community Query Engine, Zhao Li, Pengcheng Zou, Xia Chen, Shichang Hu, Peng Zhang, Yumou Zhou, Bingsheng He, Yuchen Li, Xing Tang Nov 2021

From Community Search To Community Understanding: A Multimodal Community Query Engine, Zhao Li, Pengcheng Zou, Xia Chen, Shichang Hu, Peng Zhang, Yumou Zhou, Bingsheng He, Yuchen Li, Xing Tang

Research Collection School Of Computing and Information Systems

In this demo, we present an online multi-modal community query engine (MQE1 ) on Alibaba’s billion-scale heterogeneous network. MQE has two distinct features in comparison with existing community query engines. Firstly, MQE supports multimodal community search on heterogeneous graphs with keyword and image queries. Secondly, to facilitate community understanding in real business scenarios, MQE generates natural language descriptions for the retrieved community in combination with other useful demographic information. The distinct features of MQE benefit many downstream applications in Alibaba’s e-commerce platform like recommendation. Our experiments confirm the effectiveness and efficiency of MQE on graphs with billions of edges.

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Pruning Meta-Trained Networks For On-Device Adaptation, Dawei Gao, Xiaoxi He, Zimu Zhou, Yongxin Tong, Lothar Thiele Nov 2021

Pruning Meta-Trained Networks For On-Device Adaptation, Dawei Gao, Xiaoxi He, Zimu Zhou, Yongxin Tong, Lothar Thiele

Research Collection School Of Computing and Information Systems

Adapting neural networks to unseen tasks with few training samples on resource-constrained devices benefits various Internet-of-Things applications. Such neural networks should learn the new tasks in few shots and be compact in size. Meta-learning enables few-shot learning, yet the meta-trained networks can be overparameterised. However, naive combination of standard compression techniques like network pruning with meta-learning jeopardises the ability for fast adaptation. In this work, we propose adaptation-aware network pruning (ANP), a novel pruning scheme that works with existing meta-learning methods for a compact network capable of fast adaptation. ANP uses weight importance metric that is based on the sensitivity …

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Leap: Leakage-Abuse Attack On Efficiently Deployable, Efficiently Searchable Encryption With Partially Known Dataset, Jianting Ning, Xinyi Huang, Geong Sen Poh, Jiaming Yuan, Yingjiu Li, Jian Weng, Robert H. Deng Nov 2021

Leap: Leakage-Abuse Attack On Efficiently Deployable, Efficiently Searchable Encryption With Partially Known Dataset, Jianting Ning, Xinyi Huang, Geong Sen Poh, Jiaming Yuan, Yingjiu Li, Jian Weng, Robert H. Deng

Research Collection School Of Computing and Information Systems

Searchable Encryption (SE) enables private queries on encrypted documents. Most existing SE schemes focus on constructing industrialready, practical solutions at the expense of information leakages that are considered acceptable. In particular, ShadowCrypt utilizes a cryptographic approach named “efficiently deployable, efficiently searchable encryption” (EDESE) that reveals the encrypted dataset and the query tokens among other information. However, recent attacks showed that such leakages can be exploited to (partially) recover the underlying keywords of query tokens under certain assumptions on the attacker’s background knowledge. We continue this line of work by presenting LEAP, a new leakageabuse attack on EDESE schemes that can …

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Intercept Graph: An Interactive Radial Visualization For Comparison Of State Changes, Shaolun Ruan, Yong Wang, Qiang Guan Nov 2021

Intercept Graph: An Interactive Radial Visualization For Comparison Of State Changes, Shaolun Ruan, Yong Wang, Qiang Guan

Research Collection School Of Computing and Information Systems

State change comparison of multiple data items is often necessary in multiple application domains, such as medical science, financial engineering, sociology, biological science, etc. Slope graphs and grouped bar charts have been widely used to show a “before-and-after” story of different data states and indicate their changes. However, they visualize state changes as either slope or difference of bars, which has been proved less effective for quantitative comparison. Also, both visual designs suffer from visual clutter issues with an increasing number of data items. In this paper, we propose Intercept Graph, a novel visual design to facilitate effective interactive comparison …

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Flip & Slack – Active Flipped Classroom Learning With Collaborative Slack Interactions, Kyong Jin Shim, Gottipati Swapna, Yi Meng Lau Nov 2021

Flip & Slack – Active Flipped Classroom Learning With Collaborative Slack Interactions, Kyong Jin Shim, Gottipati Swapna, Yi Meng Lau

Research Collection School Of Computing and Information Systems

Active flipped classroom learning is stipulated with faculty structuring the activities involving constructive interactions, either formal or informal. Sharing ideas and responding to ideas improve the cognitive skills of the students. Encouraging peers to contribute to class activities and respecting peers contribute to the development of affective skills. We present an integrated platform for cognitive and affective skills development. A flipped classroom arrangement allows the faculty to focus more on in-class activities such as programming and lab exercises to support active learning in computing courses. We share the design of an innovative flipped classroom model integrated with Slack and present …

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Predicting Anti-Asian Hateful Users On Twitter During Covid-19, Jisun An, Haewoon Kwak, Claire Seungeun Lee, Bogang Jun, Yong-Yeol Ahn Nov 2021

Predicting Anti-Asian Hateful Users On Twitter During Covid-19, Jisun An, Haewoon Kwak, Claire Seungeun Lee, Bogang Jun, Yong-Yeol Ahn

Research Collection School Of Computing and Information Systems

We investigate predictors of anti-Asian hate among Twitter users throughout COVID-19. With the rise of xenophobia and polarization that has accompanied widespread social media usage in many nations, online hate has become a major social issue, attracting many researchers. Here, we apply natural language processing techniques to characterize social media users who began to post anti-Asian hate messages during COVID-19. We compare two user groups—those who posted anti-Asian slurs and those who did not—with respect to a rich set of features measured with data prior to COVID-19 and show that it is possible to predict who later publicly posted anti-Asian …

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Topic-Aware Heterogeneous Graph Neural Network For Link Prediction, Siyong Xu, Cheng Yang, Yuan Fang, Yuan Fang, Yang Tianchi, Luhao Zhang Nov 2021

Topic-Aware Heterogeneous Graph Neural Network For Link Prediction, Siyong Xu, Cheng Yang, Yuan Fang, Yuan Fang, Yang Tianchi, Luhao Zhang

Research Collection School Of Computing and Information Systems

Heterogeneous graphs (HGs), consisting of multiple types of nodes and links, can characterize a variety of real-world complex systems. Recently, heterogeneous graph neural networks (HGNNs), as a powerful graph embedding method to aggregate heterogeneous structure and attribute information, has earned a lot of attention. Despite the ability of HGNNs in capturing rich semantics which reveal different aspects of nodes, they still stay at a coarse-grained level which simply exploits structural characteristics. In fact, rich unstructured text content of nodes also carries latent but more fine-grained semantics arising from multi-facet topic-aware factors, which fundamentally manifest why nodes of different types would …

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K-Sums Clustering: A Stochastic Optimization Approach, Zhao Wan-Lei, Shi Ying Lan, Run-Qing Chen, Chong-Wah Ngo Nov 2021

K-Sums Clustering: A Stochastic Optimization Approach, Zhao Wan-Lei, Shi Ying Lan, Run-Qing Chen, Chong-Wah Ngo

Research Collection School Of Computing and Information Systems

In this paper, we revisit the decades-old clustering method k-means. The egg-chicken loop in traditional k-means has been replaced by a pure stochastic optimization procedure. The optimization is undertaken from the perspective of each individual sample. Different from existing incremental k-means, an individual sample is tentatively joined into a new cluster to evaluate its distance to the corresponding new centroid, in which the contribution from this sample is accounted. The sample is moved to this new cluster concretely only after we find the reallocation makes the sample closer to the new centroid than it is to the current one. Compared …

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Automating Developer Chat Mining, Shengyi Pan, Lingfeng Bao, Xiaoxue Ren, Xin Xia, David Lo, Shanping Li Nov 2021

Automating Developer Chat Mining, Shengyi Pan, Lingfeng Bao, Xiaoxue Ren, Xin Xia, David Lo, Shanping Li

Research Collection School Of Computing and Information Systems

Online chatrooms are gaining popularity as a communication channel between widely distributed developers of Open Source Software (OSS) projects. Most discussion threads in chatrooms follow a Q&A format, with some developers (askers) raising an initial question and others (respondents) joining in to provide answers. These discussion threads are embedded with rich information that can satisfy the diverse needs of various OSS stakeholders. However, retrieving information from threads is challenging as it requires a thread-level analysis to understand the context. Moreover, the chat data is transient and unstructured, consisting of entangled informal conversations. In this paper, we address this challenge by …

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Automating User Notice Generation For Smart Contract Functions, Xing Hu, Zhipeng Gao, Xin Xia, David Lo, Xiaohu Yang Nov 2021

Automating User Notice Generation For Smart Contract Functions, Xing Hu, Zhipeng Gao, Xin Xia, David Lo, Xiaohu Yang

Research Collection School Of Computing and Information Systems

Smart contracts have obtained much attention and are crucial for automatic financial and business transactions. For end-users who have never seen the source code, they can read the user notice shown in end-user client to understand what a transaction does of a smart contract function. However, due to time constraints or lack of motivation, user notice is often missing during the development of smart contracts. For endusers who lack the information of the user notices, there is no easy way for them to check the code semantics of the smart contracts. Thus, in this paper, we propose a new approach …

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Stock Market Trend Forecasting Based On Multiple Textual Features: A Deep Learning Method, Zhenda Hu, Zhaoxia Wang, Seng-Beng Ho, Ah-Hwee Tan Nov 2021

Stock Market Trend Forecasting Based On Multiple Textual Features: A Deep Learning Method, Zhenda Hu, Zhaoxia Wang, Seng-Beng Ho, Ah-Hwee Tan

Research Collection School Of Computing and Information Systems

Stock market trend forecasting is a valuable and challenging research task for both industry and academia. In order to explore the influence of stock news information on the stock market trend, a textual embedding construction method is proposed to encode multiple textual features, including topic features, sentiment features, and semantic features extracted from stock news textual content. In addition, a deep learning method is designed by using financial data and multiple textual features obtained from multiple news textual embeddings for short-term stock market trend prediction. For evaluation, extensive experiments on real stock market data are conducted. The experimental results illustrate …

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Contrastive Pre-Training Of Gnns On Heterogeneous Graphs, Xunqiang Jiang, Yuanfu Lu, Yuan Fang, Chuan Shi Nov 2021

Contrastive Pre-Training Of Gnns On Heterogeneous Graphs, Xunqiang Jiang, Yuanfu Lu, Yuan Fang, Chuan Shi

Research Collection School Of Computing and Information Systems

While graph neural networks (GNNs) emerge as the state-of-the-art representation learning methods on graphs, they often require a large amount of labeled data to achieve satisfactory performance, which is often expensive or unavailable. To relieve the label scarcity issue, some pre-training strategies have been devised for GNNs, to learn transferable knowledge from the universal structural properties of the graph. However, existing pre-training strategies are only designed for homogeneous graphs, in which each node and edge belongs to the same type. In contrast, a heterogeneous graph embodies rich semantics, as multiple types of nodes interact with each other via different kinds …

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Incbl: Incremental Bug Localization, Zhou Yang, Jieke Shi, Wang Shaowei, David Lo Nov 2021

Incbl: Incremental Bug Localization, Zhou Yang, Jieke Shi, Wang Shaowei, David Lo

Research Collection School Of Computing and Information Systems

Numerous efforts have been invested in improving the effectiveness of bug localization techniques, whereas little attention is paid to making these tools run more efficiently in continuously evolving software repositories. This paper first analyzes the information retrieval model behind a classic bug localization tool, BugLocator, and builds a mathematical foundation illustrating that the model can be updated incrementally when codebase or bug reports evolve. Then, we present IncBL, a tool for Incremental Bug Localization in evolving software repositories. IncBL is evaluated on the Bugzbook dataset, and the results show that IncBL can significantly reduce the running time by 77.79% on …

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Finding A Needle In A Haystack: Automatic Mining Of Silent Vulnerability Fixes, Jiayuan Zhou, Michael Pacheco, Zhiyuan Wan, Xin Xia, David Lo, Yuan Wang, Ahmed E. Hassan Nov 2021

Finding A Needle In A Haystack: Automatic Mining Of Silent Vulnerability Fixes, Jiayuan Zhou, Michael Pacheco, Zhiyuan Wan, Xin Xia, David Lo, Yuan Wang, Ahmed E. Hassan

Research Collection School Of Computing and Information Systems

Following the coordinated vulnerability disclosure model, a vulnerability in open source software (OSS) is suggested to be fixed “silently”, without disclosing the fix until the vulnerability is disclosed. Yet, it is crucial for OSS users to be aware of vulnerability fixes as early as possible, as once a vulnerability fix is pushed to the source code repository, a malicious party could probe for the corresponding vulnerability to exploit it. In practice, OSS users often rely on the vulnerability disclosure information from security advisories (e.g., National Vulnerability Database) to sense vulnerability fixes. However, the time between the availability of a vulnerability …

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Profiling Student Learning From Q&A Interactions In Online Discussion Forums, De Lin Ong, Kyong Jin Shim, Gottipati Swapna Nov 2021

Profiling Student Learning From Q&A Interactions In Online Discussion Forums, De Lin Ong, Kyong Jin Shim, Gottipati Swapna

Research Collection School Of Computing and Information Systems

The last two decades have witnessed an explosive growth in technology adoption in education. Proliferation of digital learning resources through Massive Open Online Courses (MOOCs) and social media platforms coupled with significantly lowered cost of learning has brought and is continuing to take education to every doorstep globally. In recent years, the use of asynchronous online discussion forums has become pervasive in tertiary education institutions. Online discussion forums are widely used for facilitating interactions both during the lesson time and beyond. Numerous prior studies have reported benefits of using online discussion forums including enhanced quality of learning, improved level of …

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Sofi: Reflection-Augmented Fuzzing For Javascript Engines, Xiaoyu He, Xiaofei Xie, Yuekang Li, Jianwen Sun, Feng Li, Wei Zou, Yang Liu, Lei Yu, Jianhua Zhou, Wenchang Shi, Wei Huo Nov 2021

Sofi: Reflection-Augmented Fuzzing For Javascript Engines, Xiaoyu He, Xiaofei Xie, Yuekang Li, Jianwen Sun, Feng Li, Wei Zou, Yang Liu, Lei Yu, Jianhua Zhou, Wenchang Shi, Wei Huo

Research Collection School Of Computing and Information Systems

JavaScript engines have been shown prone to security vulnerabilities, which can lead to serious consequences due to their popularity. Fuzzing is an effective testing technique to discover vulnerabilities. The main challenge of fuzzing JavaScript engines is to generate syntactically and semantically valid inputs such that deep functionalities can be explored. However, due to the dynamic nature of JavaScript and the special features of different engines, it is quite challenging to generate semantically meaningful test inputs.We observed that state-of-the-art semantic-aware JavaScript fuzzers usually require manually written rules to analyze the semantics for a JavaScript engine, which is labor-intensive, incomplete and engine-specific. …

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Self-Supervised Multi-Class Pre-Training For Unsupervised Anomaly Detection And Segmentation In Medical Images, Yu Tian, Fengbei Liu, Guansong Pang, Yuanhong Chen, Yuyuan Liu, Johan W. Verjans, Rajvinder Singh Nov 2021

Self-Supervised Multi-Class Pre-Training For Unsupervised Anomaly Detection And Segmentation In Medical Images, Yu Tian, Fengbei Liu, Guansong Pang, Yuanhong Chen, Yuyuan Liu, Johan W. Verjans, Rajvinder Singh

Research Collection School Of Computing and Information Systems

Unsupervised anomaly detection (UAD) that requires only normal (healthy) training images is an important tool for enabling the development of medical image analysis (MIA) applications, such as disease screening, since it is often difficult to collect and annotate abnormal (or disease) images in MIA. However, heavily relying on the normal images may cause the model training to overfit the normal class. Self-supervised pre-training is an effective solution to this problem. Unfortunately, current self-supervision methods adapted from computer vision are sub-optimal for MIA applications because they do not explore MIA domain knowledge for designing the pretext tasks or the training process. …

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A Bert-Based Two-Stage Model For Chinese Chengyu Recommendation, Minghuan Tan, Jing Jiang, Bingtian Dai Nov 2021

A Bert-Based Two-Stage Model For Chinese Chengyu Recommendation, Minghuan Tan, Jing Jiang, Bingtian Dai

Research Collection School Of Computing and Information Systems

In Chinese, Chengyu are fixed phrases consisting of four characters. As a type of idioms, their meanings usually cannot be derived from their component characters. In this paper, we study the task of recommending a Chengyu given a textual context. Observing some of the limitations with existing work, we propose a two-stage model, where during the first stage we re-train a Chinese BERT model by masking out Chengyu from a large Chinese corpus with a wide coverage of Chengyu. During the second stage, we fine-tune the retrained, Chengyu-oriented BERT on a specific Chengyu recommendation dataset. We evaluate this method on …

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Investigating The Effects Of Dimension-Specific Sentiments On Product Sales: The Perspective Of Sentiment Preferences, Cuiqing Jiang, Jianfei Wang, Qian Tang, Xiaozhong Lyu Nov 2021

Investigating The Effects Of Dimension-Specific Sentiments On Product Sales: The Perspective Of Sentiment Preferences, Cuiqing Jiang, Jianfei Wang, Qian Tang, Xiaozhong Lyu

Research Collection School Of Computing and Information Systems

While literature has reached a consensus on the awareness effect of online word-of-mouth (eWOM), this paper studies its persuasive effect, specifically, the dimension-specific sentiment effects on product sales. We allow the sentiment information in eWOM along different product dimensions to have different persuasive effects on consumers’ purchase decisions. This occurs because of consumers’ sentiment preference, which is defined as the relative importance consumers place on various dimension-specific sentiments. We use an aspect-level sentiment analysis to derive the dimension-specific sentiments and PVAR (panel vector auto-regression) models to estimate their effects on product sales using a movie panel dataset. The findings show …

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Probablistic Verification Of Neural Networks Against Group Fairness, Bing Sun, Jun Sun, Ting Dai, Lijun Zhang Nov 2021

Probablistic Verification Of Neural Networks Against Group Fairness, Bing Sun, Jun Sun, Ting Dai, Lijun Zhang

Research Collection School Of Computing and Information Systems

Fairness is crucial for neural networks which are used in applications with important societal implication. Recently, there have been multiple attempts on improving fairness of neural networks, with a focus on fairness testing (e.g., generating individual discriminatory instances) and fairness training (e.g., enhancing fairness through augmented training). In this work, we propose an approach to formally verify neural networks against fairness, with a focus on independence-based fairness such as group fairness. Our method is built upon an approach for learning Markov Chains from a user-provided neural network (i.e., a feed-forward neural network or a recurrent neural network) which is guaranteed …

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Figcps: Effective Failure-Inducing Input Generation For Cyber-Physical Systems With Deep Reinforcement Learning, Shaohua Zhang, Shuang Liu, Jun Sun, Yuqi Chen, Wenzhi Huang, Jinyi Liu, Jian Liu, Jianye Hao Nov 2021

Figcps: Effective Failure-Inducing Input Generation For Cyber-Physical Systems With Deep Reinforcement Learning, Shaohua Zhang, Shuang Liu, Jun Sun, Yuqi Chen, Wenzhi Huang, Jinyi Liu, Jian Liu, Jianye Hao

Research Collection School Of Computing and Information Systems

Cyber-Physical Systems (CPSs) are composed of computational control logic and physical processes, that intertwine with each other. CPSs are widely used in various domains of daily life, including those safety-critical systems and infrastructures, such as medical monitoring, autonomous vehicles, and water treatment systems. It is thus critical to effectively test them. However, it is not easy to obtain test cases which can fail the CPS. In this work, we propose a failure-inducing input generation approach FIGCPS for CPS, which requires no knowledge of the CPS under test or any history logs of the CPS which are usually hard to obtain. …

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Does Active Service Intervention Drive More Complaints On Social Media? The Roles Of Service Quality And Awareness, Shujing Sun, Yang Gao, Huaxia Rui Nov 2021

Does Active Service Intervention Drive More Complaints On Social Media? The Roles Of Service Quality And Awareness, Shujing Sun, Yang Gao, Huaxia Rui

Research Collection School Of Computing and Information Systems

Despite many advantages of social media as a customer service channel, there is a concern that active service intervention encourages excessive service complaints. Our paper casts doubt on this misconception by examining the dynamics between social media customer complaints and brand service interventions. We find service interventions indeed cause more complaints, yet this increase is driven by service awareness rather than chronic complaining. Due to the publicity and connectivity of social media, customers learn about the new service channel by observing customer service delivery to others – a mechanism that is unique to social media customer service and does not …

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Using Role Play To Develop An Empathetic Mindset In Executive Education, Anuradha Ravi, Kasun Gamlath, Siyan Hu, Archan Misra Nov 2021

Using Role Play To Develop An Empathetic Mindset In Executive Education, Anuradha Ravi, Kasun Gamlath, Siyan Hu, Archan Misra

Research Collection School Of Computing and Information Systems

We describe the practical development of a smart lighting control system, CS-Light, that uses a preexisting surveillance camera infrastructure as the sole sensing substrate. At a high level, the camera feeds are used to both (a) estimate the illuminance of individual, fine-grained (roughly 12m2) sub-regions, and (b) identify sub-regions that have non-transient human occupancy. Subsequently, these estimates are used to perform fine-grained (non-binary) power optimization of a set of LED luminaires, collectively minimizing energy consumption while assuring comfort to human occupants. The key to our approach is the ability to tackle the challenging problem of translating the luminance (pixel intensity) …

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Cs-Light: Camera Sensing Based Occupancy-Aware Robust Smart Building Lighting Control, Anuradha Ravi, Kasun Pramuditha Gamlath, Siyan Hu, Archan Misra Nov 2021

Cs-Light: Camera Sensing Based Occupancy-Aware Robust Smart Building Lighting Control, Anuradha Ravi, Kasun Pramuditha Gamlath, Siyan Hu, Archan Misra

Research Collection School Of Computing and Information Systems

We describe the practical development of a smart lighting control system, CS-Light, that uses a preexisting surveillance camera infrastructure as the sole sensing substrate. At a high level, the camera feeds are used to both (a) estimate the illuminance of individual, fine-grained (roughly 12m2) sub-regions, and (b) identify sub-regions that have non-transient human occupancy. Subsequently, these estimates are used to perform fine-grained (non-binary) power optimization of a set of LED luminaires, collectively minimizing energy consumption while assuring comfort to human occupants. The key to our approach is the ability to tackle the challenging problem of translating the luminance (pixel intensity) …

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