Computer Sciences Commons^™

Information Technology Management Strategies To Implement Knowledge Management Systems, Mary Jane Mcgee

Walden Dissertations and Doctoral Studies

More than 38% of the U.S. public workforce will likely retire by 2030, which may result in a labor shortage. Business leaders may adopt strategies to mitigate knowledge loss within their organizations by capturing knowledge in a knowledge management system (KMS). The purpose of this single case study was to explore strategies that information technology (IT) managers use to develop and implement a KMS. The target population consisted of IT managers in a small-sized organization located in northwestern Florida who had implemented a KMS successfully. The conceptual framework for this study was organizational knowledge creation theory. The collection of public …

Proactive It Incident Prevention: Using Data Analytics To Reduce Service Interruptions, Mark G. Malley

Walden Dissertations and Doctoral Studies

The cost of resolving user requests for IT assistance rises annually. Researchers have demonstrated that data warehouse analytic techniques can improve service, but they have not established the benefit of using global organizational data to reduce reported IT incidents. The purpose of this quantitative, quasi-experimental study was to examine the extent to which IT staff use of organizational knowledge generated from data warehouse analytical measures reduces the number of IT incidents over a 30-day period, as reported by global users of IT within an international pharmaceutical company headquartered in Germany. Organizational learning theory was used to approach the theorized relationship …

Reducing Technology Costs For Small Real Estate Businesses Using Cloud And Mobility, Linda Anne-Marie Mcintosh

Walden Dissertations and Doctoral Studies

Increased client accessibility strategies, awareness of technology cost, and factors of third-party data security capabilities are elements small real estate business (SREB) owners need to know before adopting cloud and mobility technology. The purpose of this multiple case study was to explore the strategies SREB owners use to implement cloud and mobility products to reduce their technology costs. The target population consisted of 3 SREB owners who had experience implementing cloud and mobility products in their businesses in the state of Texas. The conceptual framework of this research study was the technology acceptance model theory. Semistructured interviews were conducted and …

The Relationship Between Nonprofit Organizations And Cloud Adoption Concerns, Dana Haywood

Walden Dissertations and Doctoral Studies

Many leaders of nonprofit organizations (NPOs) in the United States do not have plans to adopt cloud computing. However, the factors accounting for their decisions is not known. This correlational study used the extended unified theory of acceptance and use of technology (UTAUT2) to examine whether performance expectancy, effort expectancy, social influence, facilitating conditions, hedonic motivation, price value, and habit can predict behavioral intention (BI) and use behavior (UB) of NPO information technology (IT) managers towards adopting cloud computing within the Phoenix metropolitan area of Arizona of the U.S. An existing UTAUT2 survey instrument was used with a sample of …

Exploring Security, Privacy, And Reliability Strategies To Enable The Adoption Of Iot, Daud Alyas Kamin

Walden Dissertations and Doctoral Studies

The Internet of things (IoT) is a technology that will enable machine-to-machine communication and eventually set the stage for self-driving cars, smart cities, and remote care for patients. However, some barriers that organizations face prevent them from the adoption of IoT. The purpose of this qualitative exploratory case study was to explore strategies that organization information technology (IT) leaders use for security, privacy, and reliability to enable the adoption of IoT devices. The study population included organization IT leaders who had knowledge or perceptions of security, privacy, and reliability strategies to adopt IoT at an organization in the eastern region …

Relationship Between Corporate Governance And Information Security Governance Effectiveness In United States Corporations, Robert Elliot Davis

Walden Dissertations and Doctoral Studies

Cyber attackers targeting large corporations achieved a high perimeter penetration success rate during 2013, resulting in many corporations incurring financial losses. Corporate information technology leaders have a fiduciary responsibility to implement information security domain processes that effectually address the challenges for preventing and deterring information security breaches. Grounded in corporate governance theory, the purpose of this correlational study was to examine the relationship between strategic alignment, resource management, risk management, value delivery, performance measurement implementations, and information security governance (ISG) effectiveness in United States-based corporations. Surveys were used to collect data from 95 strategic and tactical leaders of the 500 …

The Trilogy Of Science: Filling The Knowledge Management Gap With Knowledge Science And Theory, Anthony Shawn Bates

Walden Dissertations and Doctoral Studies

The international knowledge management field has different ways of investigating, developing, believing, and studying knowledge management. Knowledge management (KM) is distinguished deductively by know-how, and its intangible nature establishes different approaches to KM concepts, practices, and developments. Exploratory research and theoretical principles have formed functional intelligences from 1896 to 2013, leading to a knowledge management knowledge science (KMKS) concept that derived a grounded theory of knowledge activity (KAT). This study addressed the impact of knowledge production problems on KM practice. The purpose of this qualitative meta-analysis study was to fit KM practice within the framework of knowledge science (KS) study. …

Assessing The Influence Of Smart Mobile Devices On How Employees Work, Adam L. Gorski

Walden Dissertations and Doctoral Studies

The smart mobile device market penetration reached 50% and has been increasing an average of 39% per year in the United States. More than 70% of the smart mobile device owners use such devices for personal and work activities. The problem was the lack of management's understanding of the effect smart mobile device use has on how employees work when they are in the office, while traveling, or during the off-hours to improve productivity and customer service. The purpose of this phenomenological study was to understand why, when, and how employees used smart mobile devices. The transformational technology conceptual framework …

Evaluating Intention To Use Remote Robotics Experimentation In Programming Courses, Pericles Leng Cheng

Walden Dissertations and Doctoral Studies

The Digital Agenda for Europe (2015) states that there will be 825,000 unfilled vacancies for Information and Communications Technology by 2020. This lack of IT professionals stems from the small number of students graduating in computer science. To retain more students in the field, teachers can use remote robotic experiments to explain difficult concepts. This correlational study used the unified theory of acceptance and use of technology (UTAUT) to examine if performance expectancy, effort expectancy, social influence, and facilitating conditions can predict the intention of high school computer science teachers in Cyprus, to use remote robotic experiments in their classes. …

Evaluating Sociotechnical Factors Associated With Telecom Service Provisioning: A Case Study, Fahad Iqbal

Walden Dissertations and Doctoral Studies

Provisioning Internet services remains an area of concern for Internet service providers. Despite investments to improve resources and technology, the understanding of sociotechnical factors that influence the service-provisioning life cycle remains limited. The purpose of this case study was to evaluate the influence of sociotechnical factors associated with telecom service provisioning and to explore the critical success and failure factors, specifically in the telecommunication industry of Kuwait. Guided by sociotechnical systems theory, this qualitative exploratory case study approach examined a purposeful sample of 19 participants comprising of managers, engineers, and technicians who had the knowledge and experience of the service-provisioning …

Enhancing Existing Disaster Recovery Plans Using Backup Performance Indicators, Gwen White

Walden Dissertations and Doctoral Studies

Companies that perform data backup lose valuable data because they lack reliable data backup or restoration methods. The purpose of this study was to examine the need for a Six Sigma data backup performance indicator tool that clarifies the current state of a data backup method using an intuitive numerical scale. The theoretical framework for the study included backup theory, disaster recovery theory, and Six Sigma theory. The independent variables were implementation of data backup, data backup quality, and data backup confidence. The dependent variable was the need for a data backup performance indicator. An adapted survey instrument that measured …

Strategies To Prevent Security Breaches Caused By Mobile Devices, Tony Griffin

Walden Dissertations and Doctoral Studies

Data breaches happen almost every day in the United States and, according to research, the majority of these breaches occur due to a lack of security with organizations' mobile devices. Although most of the security policies related to mobile devices currently in place may meet the guidelines required by law, they often fail to prevent a data breach caused by a mobile device. The main purpose of this qualitative single case study was to explore the strategies used by security managers to prevent data breaches caused by mobile devices. The study population consisted of security managers working for a government …

Special Issue: Neutrosophic Theories Applied In Engineering, Florentin Smarandache, Jun Ye

Branch Mathematics and Statistics Faculty and Staff Publications

Neutrosophic sets and logic are generalizations of fuzzy and intuitionistic fuzzy sets and logic. Neutrosophic sets and logic are gaining significant attention in solving many real life decision making problems that involve uncertainty, impreciseness, vagueness, incompleteness, inconsistent, and indeterminacy. They have been applied in computational intelligence, multiple criteria decision making, image processing, medical diagnoses, etc. This Special Issue presents original research papers that report on state-of-the-art and recent advancements in neutrosophic sets and logic in soft computing, artificial intelligence, big and small data mining, decision making problems, and practical achievements.

Success Stories In Knowledge Management Systems, Leila Halawi, Richard Mccarthy, Janine Aronson

Publications

Historically, information systems have focused on capturing, storing, managing, and reporting explicit knowledge. Organizations today recognize the need to integrate both explicit and tacit knowledge in formal information systems. Knowledge management continues to be a critical strategy for an organization to achieve a sustainable competitive advantage, and consequently succeed in today's knowledge-based economy. Knowledge management systems (KMS) are a class of information systems that manage, store and distribute knowledge. Knowledge management systems have proliferated in practice. In turn, theoretical research on knowledge management and knowledge management systems has proliferated. Knowledge management systems have emerged as powerful sources of competitive advantage. …

Differences In Perceived Constraints Of Telework Utilization Among Teleworkers And Office Workers, Yolanda West

Walden Dissertations and Doctoral Studies

Approximately 37% of the U.S. labor force currently works from a remote location. Costs and competition are driving organizations to increase the use of telework among remote workplaces. Increasing organizational knowledge of the perceptions of current teleworkers could increase its adoption by employees and improve its implementation by managers. The purpose of this research was to test hypotheses regarding the perceived levels of telework efficiency, social interaction, and technical support to determine in those perceptions differed between teleworkers and office workers. Goldratt's Theory of Constraints framed the quantitative research design. A purposive sample of 54 teleworkers and office workers in …

Overcoming The Adverse Impact Of Internal Subculture Communications Within Organizations, Terrence Lee Farrier

Walden Dissertations and Doctoral Studies

The need for clear and organizationally effective communications is necessary to maintain sustainability as competition increases. Current research has not addressed problems associated with senior managers' clarity and intent and the misinterpretation by midlevel managers of that intent, causing division managers to misinterpret the company plans. Unresolved miscommunications may lead to destructive subculture development. This mixed methods design focused on how to minimize the confusion that manifests between senior and midlevel management within diverse and decentralized decision support structures. The secondary purpose was to advocate for the identification of divisional misalignment and provide information for a tool to help senior …

Strategies For Integrating Technological Innovations In Small Businesses, Petra Samuel

Walden Dissertations and Doctoral Studies

The effective integration of technological innovation is vital to the success of small businesses and can catapult growth and profitability. Some business managers and supervisors, however, may not have a firm understanding of strategies for integrating technological innovations in businesses; this lack of knowledge may result in employee frustration and costly roadblocks to achieving business objectives. This case study was conducted to identify the strategies used by business managers and supervisors to integrate technological innovations in small businesses. Christensen's theory of disruptive innovation and Rogers' theory of diffusion of innovation served as the conceptual framework. Ten business managers and supervisors …

Health And Safety Monitoring System, Cailin Simpson

Summer Community of Scholars Posters (RCEU and HCR Combined Programs)

No abstract provided.

Infodemiology For Syndromic Surveillance Of Dengue And Typhoid Fever In The Philippines, Ma. Regina Justina E. Estuar, Kennedy E. Espina

Department of Information Systems & Computer Science Faculty Publications

Finding determinants of disease outbreaks before its occurrence is necessary in reducing its impact in populations. The supposed advantage of obtaining information brought by automated systems fall short because of the inability to access real-time data as well as interoperate fragmented systems, leading to longer transfer and processing of data. As such, this study presents the use of realtime latent data from social media, particularly from Twitter, to complement existing disease surveillance efforts. By being able to classify infodemiological (health-related) tweets, this study is able to produce a range of possible disease incidences of Dengue and Typhoid Fever within the …

A Multi-Model Approach In Developing An Intelligent Assistant For Diagnosis Recommendation In Clinical Health Systems, Christian E. Pulmano, Ma. Regina Justina E. Estuar

Department of Information Systems & Computer Science Faculty Publications

Clinical health information systems capture massive amounts of unstructured data from various health and medical facilities. This study utilizes unstructured patient clinical text data to develop an intelligent assistant that can identify possible related diagnoses based on a given text input. The approach applies a one-vs-rest binary classification technique wherein given an input text data, it is identified whether it can be positively or negatively classified for a given diagnosis. Multi-layer Feed-Forward Neural Network models were developed for each individual diagnosis case. The task of the intelligent assistant is to iterate over all the different models and return those that …

Discovering Conversation Spaces In The Public Discourse Of Gender Violence: A Comparative Between Two Different Contexts, Meliza M. De La Paz, Ma. Regina Justina E. Estuar, John Noel C. Victorino

Department of Information Systems & Computer Science Faculty Publications

A huge factor in gender-based violence is perception and stigma, revealed by public discourse. Topic modelling is useful for discourse analysis and reveals prevalent topics and actors. This study aims to find and compare examples of collectivist and individualist conversation spaces of gendered violence by applying Principal Component Analysis, NGram analysis and word association in two gender violence cases which occured in the different contexts of the Philippines and the United States. The data from the Philippines consist of 2010-2011 articles on the 1991 Vizconde Massacre and the data from the United States consist of 2016-2017 articles from the 2015 …

Exploratory Analysis Of Discourses Between Students Engaged In A Debugging Task, Ma. Mercedes T. Rodrigo

Department of Information Systems & Computer Science Faculty Publications

This paper determined if and how high-performing and low-performing students differed in the language that they used as they collaborated on a debugging task. 180 students worked in pairs to debug 12 small programs with known errors. Students were segregated into high and low achievement levels based on the number of bugs they found. Chat transcripts from the pairs were analyzed using the Linguistic Inquiry and Word Count (LIWC) software. We found that high- and low-performing students only varied in terms of their use of words that implied discrepancy and sadness.

Designing An Intervention For Novice Programmers Based On Meaningful Gamification: An Expert Evaluation, Jenilyn L. Agapito, Ma. Mercedes T. Rodrigo

Department of Information Systems & Computer Science Faculty Publications

Gamification is defined as the addition of game-like elements and mechanics to non-game contexts to encourage certain desired behaviors. It is becoming a popular classroom intervention used in computer science instruction, including CS1, the first course computer science students take. It is being operationalized to enhance students' learning experience and achievement. However, existing studies have mostly implemented reward-based game elements which have resulted to contrasting behaviors among the students. Meaningful gamification, characterized as the use of game design elements to encourage users build internal motivation to behave in a certain way, is contended to be a more effective approach. The …

Antecedents Of Employees' Behavioral Intentions Regarding Information Technology Consumerization, Alain Ouattara

Walden Dissertations and Doctoral Studies

The majority of organizations worldwide have adopted IT consumerization. However, only a small percentage of them explicitly manage the dual use of personal devices and applications for work purposes. This correlational study used the extended unified technology acceptance and use technology model (UTAUT2) to examine whether employees' perceptions of habit, effort expectancy, performance expectancy, facilitating conditions, hedonic motivation, social influence, and price value can predict IT consumerization behavioral intentions (BI). A pre-existing UTAUT2 survey instrument was used to collect data from employees (N = 112) of small- and medium-sized organizations across different industries in Ontario, Canada. The regression analysis confirmed …

Improving Bespoke Software Quality: Strategies For Application And Enterprise Architects, Daniel Scott Wagner

Walden Dissertations and Doctoral Studies

Despite over 50 years of software engineering as a formal practice, contemporary developers of bespoke software follow development practices that result in low-quality products with high development and maintenance costs. This qualitative case study sought to identify strategies used by software and enterprise architects for applying architectural best practices to improve bespoke software quality and lower the total cost of ownership. The study population was application and enterprise architects associated with delivering bespoke software for the enterprise architecture team at a large enterprise in the Nashville, Tennessee metropolitan area. Interview data were collected from 7 enterprise or solution architects; in …

Improving Workflow At The Point Of Care Using The Electronic Health Record, Rox Ann Sparks

Walden Dissertations and Doctoral Studies

The electronic health record (EHR) is an important part of the effort to improve health care and reduce costs in the United States. Primary care providers, among the largest group of caregivers in the nation, often experience difficulty with implementation and utilization of EHRs. Efforts to enhance the provider's effectiveness in the use of the EHR should result in improved patient outcomes as well as decreasing the overall cost of health care. Guided by the diffusion of innovation theory, this project was initiated to develop a plan for improved usage of the EHR in a primary care setting. A survey …

Social Media Strategies For Increasing Sales, Loretta N. Ezeife

Walden Dissertations and Doctoral Studies

Social media have transformed business commerce and consumer communication, yet organizational leaders lack clear strategies for using social media platforms to their advantage. The purpose of this qualitative multicase study was to explore social media marketing strategies for increasing sales. The relationship marketing conceptual framework grounded this study. Data collection included semistructured interviews with 5 organizational leaders from 5 different organizations in the San Francisco, California, Bay Area and a review of participants’ documents including marketing materials, social media posts, and published sales reports. Data analysis included coding, categorization, and identification of major themes. The thematic assessment approach revealed 5 …

Health Portal Functionality And The Use Of Patient-Centered Technology, Anita Joyce Simmons

Walden Dissertations and Doctoral Studies

Health portals are dedicated web pages for medical practices to provide patients access to their electronic health records. The problem identified in this quality improvement project was that the health portal in the urgent care setting had not been available to staff nor patients. To provide leadership with information related to opening the portal, the first purpose of the project was to assess staff and patients' perceived use, ease of use, attitude toward using, and intention to use the portal. The second purpose was to evaluate the portal education materials for the top 5 urgent care diagnoses: diabetes, hypertension, asthma, …

On Comparative Algorithmic Pathfinding In Complex Networks For Resource-Constrained Software Agents, Michael Moran

Walden Dissertations and Doctoral Studies

Software engineering projects that utilize inappropriate pathfinding algorithms carry a

significant risk of poor runtime performance for customers. Using social network theory,

this experimental study examined the impact of algorithms, frameworks, and map

complexity on elapsed time and computer memory consumption. The 1,800 2D map

samples utilized were computer random generated and data were collected and processed

using Python language scripts. Memory consumption and elapsed time results for each of

the 12 experimental treatment groups were compared using factorial MANOVA to

determine the impact of the 3 independent variables on elapsed time and computer

memory consumption. The MANOVA indicated a …

Nursing Informatics Competency Program, Kristina Ann Dunn

Walden Dissertations and Doctoral Studies

Currently, C Hospital lacks a standardized nursing informatics competency program to validate nurses' skills and knowledge in using electronic medical records (EMRs). At the study locale, the organization is about to embark on the implementation of a new, more comprehensive EMR system. All departments will be required to use the new EMR, unlike the current policy that allows some areas to still document on paper. The Institute of Medicine, National League of Nursing, and American Association of Colleges of Nursing support and recommend that information technology be an essential core competency for nurses. Evidence of the need for nursing informatic …