Computer Sciences Commons^™

Performance Indicators Analysis Inside A Call Center Using A Simulation Program, Ditila Ekmekçiu, Markela Muça, Adrian Naço

International Journal of Business and Technology

This paper deals with and shows the results of different performance indicators analyses made utilizing the help of Simulation and concentrated on dimensioning problems of handling calls capacity in a call center. The goal is to measure the reactivity of the call center’s performance to potential changes of critical variables. The literature related to the employment of this kind of instrument in call centers is reviewed, and the method that this problem is treated momentarily is precisely described. The technique used to obtain this paper’s goal implicated a simulation model using Arena Contact Center software that worked as a key …

Modelling Business And Management Systems Using Fuzzy Cognitive Maps: A Critical Overview, Peter P. Groumpos

International Journal of Business and Technology

A critical overview of modelling Business and Management (B&M) Systems using Fuzzy Cognitive Maps is presented. A limited but illustrative number of specific applications of Fuzzy Cognitive Maps in diverse B&M systems, such as e business, performance assessment, decision making, human resources management, planning and investment decision making processes is provided and briefly analyzed. The limited survey is given in a table with statics of using FCMs in B&M systems during the last 15 years. The limited survey shows that the applications of Fuzzy Cognitive Maps to today’s Business and Management studies has been steadily increased especially during the last …

Personalized Microblog Sentiment Classification Via Adversarial Cross-Lingual Learning, Weichao Wang, Shi Feng, Wei Gao, Daling Wang, Yifei Zhang

Research Collection School Of Computing and Information Systems

Sentiment expression in microblog posts can be affected by user’s personal character, opinion bias, political stance and so on. Most of existing personalized microblog sentiment classification methods suffer from the insufficiency of discriminative tweets for personalization learning. We observed that microblog users have consistent individuality and opinion bias in different languages. Based on this observation, in this paper we propose a novel user-attention-based Convolutional Neural Network (CNN) model with adversarial cross-lingual learning framework. The user attention mechanism is leveraged in CNN model to capture user’s language-specific individuality from the posts. Then the attention-based CNN model is incorporated into a novel …

Learning Generalized Video Memory For Automatic Video Captioning, Poo-Hee Chang, Ah-Hwee Tan

Research Collection School Of Computing and Information Systems

Recent video captioning methods have made great progress by deep learning approaches with convolutional neural networks (CNN) and recurrent neural networks (RNN). While there are techniques that use memory networks for sentence decoding, few work has leveraged on the memory component to learn and generalize the temporal structure in video. In this paper, we propose a new method, namely Generalized Video Memory (GVM), utilizing a memory model for enhancing video description generation. Based on a class of self-organizing neural networks, GVM’s model is able to learn new video features incrementally. The learned generalized memory is further exploited to decode the …

An Interpretable Neural Fuzzy Inference System For Predictions Of Underpricing In Initial Public Offerings, Di Wang, Xiaolin Qian, Chai Quek, Ah-Hwee Tan, Chunyan Miao, Xiaofeng Zhang, Geok See Ng, You Zhou

Research Collection School Of Computing and Information Systems

Due to their aptitude in both accurate data processing and human comprehensible reasoning, neural fuzzy inference systems have been widely adopted in various application domains as decision support systems. Especially in real-world scenarios such as decision making in financial transactions, the human experts may be more interested in knowing the comprehensive reasons of certain advices provided by a decision support system in addition to how confident the system is on such advices. In this paper, we apply an integrated autonomous computational model termed genetic algorithm and rough set incorporated neural fuzzy inference system (GARSINFIS) to predict underpricing in initial public …

Cross-Border Interbank Payments And Settlements: Emerging Opportunities For Digital Transformation, Yi Meng Lau, Et Al

Research Collection School Of Computing and Information Systems

The report “Cross-Border Interbank Payments and Settlements” is a cross-jurisdictional industry collaboration between Canada, Singapore and the United Kingdom to examine the existing challenges and frictions that arise when undertaking crossborder payments. This report explores proposals for new and more efficient models for processing cross-border transactions.

Joint Representation Learning Of Cross-Lingual Words And Entities Via Attentive Distant Supervision, Yixin Cao, Lei Hou, Juanzi Li, Zhiyuan Liu, Chengjiang Li, Xu Chen, Tiansi Dong

Research Collection School Of Computing and Information Systems

Joint representation learning of words and entities benefits many NLP tasks, but has not been well explored in cross-lingual settings. In this paper, we propose a novel method for joint representation learning of cross-lingual words and entities. It captures mutually complementary knowledge, and enables cross-lingual inferences among knowledge bases and texts. Our method does not require parallel corpora, and automatically generates comparable data via distant supervision using multi-lingual knowledge bases. We utilize two types of regularizers to align cross-lingual words and entities, and design knowledge attention and crosslingual attention to further reduce noises. We conducted a series of experiments on …

Vpsearch: Achieving Verifiability For Privacy-Preserving Multi-Keyword Search Over Encrypted Cloud Data, Zhiguo Wan, Robert H. Deng

Research Collection School Of Computing and Information Systems

Although cloud computing offers elastic computation and storage resources, it poses challenges on verifiability of computations and data privacy. In this work we investigate verifiability for privacy-preserving multi-keyword search over outsourced documents. As the cloud server may return incorrect results due to system faults or incentive to reduce computation cost, it is critical to offer verifiability of search results and privacy protection for outsourced data at the same time. To fulfill these requirements, we design aVerifiablePrivacy-preserving keywordSearch scheme, called VPSearch, by integrating an adapted homomorphic MAC technique with a privacy-preserving multi-keyword search scheme. The proposed scheme enables the client to …

Latent Dirichlet Allocation For Textual Student Feedback Analysis, Swapna Gottipati, Venky Shankararaman, Jeff Lin

Research Collection School Of Computing and Information Systems

Education institutions collect feedback from students upon course completion and analyse it to improve curriculum design, delivery methodology and students' learning experience. A large part of feedback comes in the form textual comments, which pose a challenge in quantifying and deriving insights. In this paper, we present a novel approach of the Latent Dirichlet Allocation (LDA) model to address this difficulty in handling textual student feedback. The analysis of quantitative part of student feedback provides generalratings and helps to identify aspects of the teaching that are successful and those that can improve. The reasons for the failure or success, however, …

River: A Real-Time Influence Monitoring System On Social Media Stream, Mo Sha, Yuchen Li, Yanhao Wang, Wentian Guo, Kian-Lee Tan

Research Collection School Of Computing and Information Systems

Social networks generate a massive amount of interaction data among users in the form of streams. To facilitate social network users to consume the continuously generated stream and identify preferred viral social contents, we present a real-time monitoring system called River to track a small set of influential social contents from high-speed streams in this demo. River has four novel features which distinguish itself from existing social monitoring systems: (1) River extracts a set of contents which collectively have the most significant influence coverage while reducing the influence overlaps; (2) River is topic-based and monitors the contents which are relevant …

Heterogeneous Embedding Propagation For Large-Scale E-Commerce User Alignment, Vincent W. Zheng, Mo Sha, Yuchen Li, Hongxia Yang, Yuan Fang, Zhenjie Zhang, Kian-Lee Tan, Kevin Chen-Chuan Chang

Research Collection School Of Computing and Information Systems

We study the important problem of user alignment in e-commerce: to predict whether two online user identities that access an e-commerce site from different devices belong to one real-world person. As input, we have a set of user activity logs from Taobao and some labeled user identity linkages. User activity logs can be modeled using a heterogeneous interaction graph (HIG), and subsequently the user alignment task can be formulated as a semi-supervised HIG embedding problem. HIG embedding is challenging for two reasons: its heterogeneous nature and the presence of edge features. To address the challenges, we propose a novel Heterogeneous …

Unsupervised User Identity Linkage Via Factoid Embedding, Wei Xie, Xin Mu, Roy Ka Wei Lee, Feida Zhu, Ee-Peng Lim

Research Collection School Of Computing and Information Systems

User identity linkage (UIL), the problem of matching user account across multiple online social networks (OSNs), is widely studied and important to many real-world applications. Most existing UIL solutions adopt a supervised or semisupervised approach which generally suffer from scarcity of labeled data. In this paper, we propose Factoid Embedding, a novel framework that adopts an unsupervised approach. It is designed to cope with different profile attributes, content types and network links of different OSNs. The key idea is that each piece of information about a user identity describes the real identity owner, and thus distinguishes the owner from other …

Jobsense: A Data-Driven Career Knowledge Exploration Framework And System, Xavier Jayaraj Siddarth Ashok, Ee-Peng Lim, Philips Kokoh Prasetyo

Research Collection School Of Computing and Information Systems

Today’s job market sees rapid changes due to technology and business model disruptions. To fully tap on one’s potential in career development, one has to acquire job and skill knowledge through working on different jobs. Another approach is to seek consultation with career coaches who are trained to offer career advice in various industry sectors. The above two approaches, nevertheless, suffer from several shortcomings. The on-the-job career development approach is highly inefficient for today’s fast changing job market. The latter career coach assisted approach could help to speed up knowledge acquisition but it relies on expertise of career coaches but …

Linky: Visualizing User Identity Linkage Results For Multiple Online Social Networks (Demo), Roy Ka-Wei Lee, Ming Shan Hee, Philips Kokoh Prasetyo, Ee-Peng Lim

Research Collection School Of Computing and Information Systems

User identity linkage across online social networks is an emerging research topic that has attracted attention in recent years. Many user identity linkage methods have been proposed so far and most of them utilize user profile, content and network information to determine if two social media accounts belong to the same person. In most cases, user identity linkage methods are evaluated by performing some prediction tasks with the results presented using some overall accuracy measures. However, the methods are rarely compared at the individual user level where a predicted matched (or linked) pair of user identities from different online social …

Improving Multi-Label Emotion Classification Via Sentiment Classification With Dual Attention Transfer Network, Jianfei Yu, Luis Marujo, Jing Jiang, Pradeep Karuturi, William Brendel

Research Collection School Of Computing and Information Systems

In this paper, we target at improving the performance of multi-label emotion classification with the help of sentiment classification. Specifically, we propose a new transfer learning architecture to divide the sentence representation into two different feature spaces, which are expected to respectively capture the general sentiment words and the other important emotion-specific words via a dual attention mechanism. Extensive experimental results demonstrate that our transfer learning approach can outperform several strong baselines and achieve the state-of-the-art performance on two benchmark datasets.

Is There Space For Violence?: A Data-Driven Approach To The Exploration Of Spatial-Temporal Dimensions Of Conflict, Tin Seong Kam, Vincent Zhi

Research Collection School Of Computing and Information Systems

With recent increases in incidences of political violence globally, the world has now become more uncertain and less predictable. Of particular concern is the case of violence against civilians, who are often caught in the crossfire between armed state or non-state actors. Classical methods of studying political violence and international relations need to be updated. Adopting the use of data analytic tools and techniques of studying big data would enable academics and policy makers to make sense of a rapidly changing world.

Double Learning Or Double Blinding: An Investigation Of Vendor Private Information Acquisition And Consumer Learning Via Online Reviews, Nan Hu, Kevin E. Dow, Alain Yee Loong Chong, Ling Liu

Research Collection School Of Computing and Information Systems

In this paper, building upon information acquisition theory and using portfolio methods and system equations, we made an empirical investigation into how online vendors and consumers are learning from each other, and how online reviews, prices, and sales interact among each other. First, this study shows that vendors acquire information from both private and public channels to learn the quality of their products to make price adjustment. Second, for the more popular products and newly released products, vendors are more motivated to acquire private information that is more precise than the average precision to adjust their price. Third, we document …

Imaginary People Representing Real Numbers: Generating Personas From Online Social Media Data, Jisun An, Haewoon Kwak, Soongyo Jung, Joni Salminen, M. Admad, Bernard J. Jansen

Research Collection School Of Computing and Information Systems

We develop a methodology to automate creating imaginary people, referred to as personas, by processing complex behavioral and demographic data of social media audiences. From a popular social media account containing more than 30 million interactions by viewers from 198 countries engaging with more than 4,200 online videos produced by a global media corporation, we demonstrate that our methodology has several novel accomplishments, including: (a) identifying distinct user behavioral segments based on the user content consumption patterns; (b) identifying impactful demographics groupings; and (c) creating rich persona descriptions by automatically adding pertinent attributes, such as names, photos, and personal characteristics. …

Comparing Elm With Svm In The Field Of Sentiment Classification Of Social Media Text Data, Zhihuan Chen, Zhaoxia Wang, Zhiping Lin, Ting Yang

Research Collection School Of Computing and Information Systems

Machine learning has been used in various fields with thousands of applications. Extreme learning machine (ELM), which is the most recently developed machine learning algorithm, has become increasingly popular for its good generalization ability. However, it has been relatively less applied to the domain of social media. Support Vector Machine (SVM), another popular learning-based algorithm, has been applied for sentiment classification of social media text data and has obtained good results. This paper investigates and compares the capabilities of these two learning-based methods in the field of sentiment classification of social media. The results indicate that SVM can obtain good …

Vulnerability Assessment & Penetration Testing: Case Study On Web Application Security, Gazmend Krasniqi, Veton Bejtullahu

UBT International Conference

Complexity of information systems are increasing day by day. The security of information systems that are connected to public networks can be compromised by unauthorized, and usually anonymous, attempts to access them. By using public networks businesses and other institutions are exposed to numerous risks. This leads to more and more vulnerabilities in Information Systems. This situation calls for test methods that are devised from the attacker’s perspective to ensure that test conditions are as realistic as possible. In this paper we will describe complete stages of Vulnerability Assessment and Penetration Testing on some systems in UBT and proactive action …

Effective Visualization Approaches For Ultra-High Dimensional Datasets, Gurminder Kaur

LSU Doctoral Dissertations

Multivariate informational data, which are abstract as well as complex, are becoming increasingly common in many areas such as scientific, medical, social, business, and so on. Displaying and analyzing large amounts of multivariate data with more than three variables of different types is quite challenging. Visualization of such multivariate data suffers from a high degree of clutter when the numbers of dimensions/variables and data observations become too large. We propose multiple approaches to effectively visualize large datasets of ultrahigh number of dimensions by generalizing two standard multivariate visualization methods, namely star plot and parallel coordinates plot. We refine three variants …

Building Iot Based Applications For Smart Cities: How Can Ontology Catalogs Help?, Amelia Gyrard, Antoine Zimmermann, Amit P. Sheth

Kno.e.sis Publications

The Internet of Things (IoT) plays an ever-increasing role in enabling smart city applications. An ontology-based semantic approach can help improve interoperability between a variety of IoT-generated as well as complementary data needed to drive these applications. While multiple ontology catalogs exist, using them for IoT and smart city applications require significant amount of work. In this paper, we demonstrate how can ontology catalogs be more effectively used to design and develop smart city applications? We consider four ontology catalogs that are relevant for IoT and smart cities: 1) READY4SmartCities; 2) linked open vocabulary (LOV); 3) OpenSensingCity (OSC); and 4) …

Using Electronic Health Records To Characterize Prescription Patterns: Focus On Antidepressants In Nonpsychiatric Outpatient Settings, Joseph J. Deferio, Tomer T. Levin, Judith Cukor, Samprit Banerjee, Rozan Abdulrahman, Amit P. Sheth, Neel Mehta, Jyotishman Pathak

Kno.e.sis Publications

Objective

To characterize nonpsychiatric prescription patterns of antidepressants according to drug labels and evidence assessments (on-label, evidence-based, and off-label) using structured outpatient electronic health record (EHR) data. Methods

A retrospective analysis was conducted using deidentified EHR data from an outpatient practice at a New York City-based academic medical center. Structured “medication–diagnosis” pairs for antidepressants from 35 325 patients between January 2010 and December 2015 were compared to the latest drug product labels and evidence assessments. Results

Of 140 929 antidepressant prescriptions prescribed by primary care providers (PCPs) and nonpsychiatry specialists, 69% were characterized as “on-label/evidence-based uses.” Depression diagnoses were associated …

Data Communication And Networking (Ksu), Meng Han, Lei Li, Zhigang Li, Svetana Peltsverger, Ming Yang, Guangzhi Zheng

Computer Science and Information Technology Grants Collections

This Grants Collection for Data Communication and Networking was created under a Round Ten ALG Textbook Transformation Grant.

Affordable Learning Georgia Grants Collections are intended to provide faculty with the frameworks to quickly implement or revise the same materials as a Textbook Transformation Grants team, along with the aims and lessons learned from project teams during the implementation process.

Documents are in .pdf format, with a separate .docx (Word) version available for download. Each collection contains the following materials:

• Linked Syllabus
• Initial Proposal
• Final Report

Poster: Privacy-Preserving Boosting With Random Linear Classifiers, Sagar Sharma, Keke Chen

Kno.e.sis Publications

We propose SecureBoost, a privacy-preserving predictive modeling framework, that allows service providers (SPs) to build powerful boosting models over encrypted or randomly masked user submit- ted data. SecureBoost uses random linear classifiers (RLCs) as the base classifiers. A Cryptographic Service Provider (CSP) manages keys and assists the SP’s processing to reduce the complexity of the protocol constructions. The SP learns only the base models (i.e., RLCs) and the CSP learns only the weights of the base models and a limited leakage function. This separated parameter holding avoids any party from abusing the final model or conducting model-based attacks. We evaluate …

Evaluating Annual Fixed Wing Maintenance Costs, Kirsten Bunecke, Edward D. White, Jonathan D. Ritschel, Brett A. Bush

Faculty Publications

This article serves two purposes: first, to empirically model the annual percentage increase of operations and support (O&S) costs for fixed wing aircraft; and second, to place into the archival realm another reference for other researchers to consider when investigating other O&S topics. For this study of 21 different airframes grouped together at the Mission- Design Series (MDS), maintenance subcategories 3.1 Consumable Materials and Repair Parts, 3.2 Depot Level Repairables (DLR), and 3.4 Depot Maintenance accounted for an average 91.5% of annual organic maintenance costs. For contractor-maintained MDS, subcategory 3.7, Contractor Logistics Support (CLS) accounted for 96.6% of annual maintenance …

Geometry-Aware Similarity Learning On Spd Manifolds For Visual Recognition, Zhiwu Huang, R. Wang, X. Li, W. Liu, S. Shan, Gool L. Van, X Chen

Research Collection School Of Computing and Information Systems

Symmetric positive definite (SPD) matrices have been employed for data representation in many visual recognition tasks. The success is mainly attributed to learning discriminative SPD matrices encoding the Riemannian geometry of the underlying SPD manifolds. In this paper, we propose a geometry-aware SPD similarity learning (SPDSL) framework to learn discriminative SPD features by directly pursuing a manifold-manifold transformation matrix of full column rank. Specifically, by exploiting the Riemannian geometry of the manifolds of fixed-rank positive semidefinite (PSD) matrices, we present a new solution to reduce optimization over the space of column full-rank transformation matrices to optimization on the PSD manifold, …

Deep Understanding Of Cooking Procedure For Cross-Modal Recipe Retrieval, Jingjing Chen, Chong-Wah Ngo, Fu-Li Feng, Tat-Seng Chua

Research Collection School Of Computing and Information Systems

Finding a right recipe that describes the cooking procedure for a dish from just one picture is inherently a difficult problem. Food preparation undergoes a complex process involving raw ingredients, utensils, cutting and cooking operations. This process gives clues to the multimedia presentation of a dish (e.g., taste, colour, shape). However, the description of the process is implicit, implying only the cause of dish presentation rather than the visual effect that can be vividly observed on a picture. Therefore, different from other cross-modal retrieval problems in the literature, recipe search requires the understanding of textually described procedure to predict its …

Interpretable Multimodal Retrieval For Fashion Products, Lizi Liao, Xiangnan He, Bo Zhao, Chong-Wah Ngo, Tat-Seng Chua

Research Collection School Of Computing and Information Systems

Deep learning methods have been successfully applied to fashion retrieval. However, the latent meaning of learned feature vectors hinders the explanation of retrieval results and integration of user feedback. Fortunately, there are many online shopping websites organizing fashion items into hierarchical structures based on product taxonomy and domain knowledge. Such structures help to reveal how human perceive the relatedness among fashion products. Nevertheless, incorporating structural knowledge for deep learning remains a challenging problem. This paper presents techniques for organizing and utilizing the fashion hierarchies in deep learning to facilitate the reasoning of search results and user intent. The novelty of …

A Learning And Masking Approach To Secure Learning, Linh Nguyen, Sky Wang, Arunesh Sinha

Research Collection School Of Computing and Information Systems

Deep Neural Networks (DNNs) have been shown to be vulnerable against adversarial examples, which are data points cleverly constructed to fool the classifier. Such attacks can be devastating in practice, especially as DNNs are being applied to ever increasing critical tasks like image recognition in autonomous driving. In this paper, we introduce a new perspective on the problem. We do so by first defining robustness of a classifier to adversarial exploitation. Next, we show that the problem of adversarial example generation can be posed as learning problem. We also categorize attacks in literature into high and low perturbation attacks; well-known …