Computer Sciences Commons^™

Relative Importance, Specific Investment And Ownership In Interorganizational Systems., Kunsoo Han, Robert J. Kauffman, Barrie R. Nault

Research Collection School Of Computing and Information Systems

Implementation and maintenance of interorganizational systems (IOS) require investments by all the participating firms. Compared with intraorganizational systems, however, there are additional uncertainties and risks. This is because the benefits of IOS investment depend not only on a firm's own decisions, but also on those of its business partners. Without appropriate levels of investment by all the firms participating in an IOS, they cannot reap the full benefits. Drawing upon the literature in institutional economics, we examine IOS ownership as a means to induce value-maximizing noncontractible investments. We model the impact of two factors derived from the theory of incomplete …

Do Online Reviews Affect Product Sales? The Role Of Reviewer Characteristics And Temporal Effects, Nan Hu, Ling Liu, Jennifer Zhang

Research Collection School Of Computing and Information Systems

Online product reviews provided by consumers who previously purchased products have become a major information source for consumers and marketers regarding product quality. This study extends previous research by conducting a more compelling test of the effect of online reviews on sales. In particular, we consider both quantitative and qualitative aspects of online reviews, such as reviewer quality, reviewer exposure, product coverage, and temporal effects. Using transaction cost economics and uncertainty reduction theories, this study adopts a portfolio approach to assess the effectiveness of the online review market. We show that consumers understand the value difference between favorable news and …

Developing A Virtual City For Emergency Preparedness Planning And Training, Jon K. Morgan

Theses

Existing techniques for emergency preparedness planning and training fail or lack the ability to convey training on a broad scale and timely fashion. Skill sets that are required for planning, mitigation, response and recovery issues are lost through information overload or failure to identify other channels in which to convey the information. In order to resolve some of the issues with currently existing methods such as tabletop training exercises (TTX), instructional video learning and full-scale exercises we can turn to virtual environments.

In a virtual environment teams can interact with their surroundings from the comfort of the office without having …

E-Transcript Web Services System Supporting Dynamic Conversion Between Xml And Edi, Myungjae Kwak '11, Woohyun Kang '14, Gondy Leroy, Samir Chatterjee

CGU Faculty Publications and Research

As XML becomes a standard for communications between distributed heterogeneous machines, many schools plan to implement Web Services systems using the XML e-transcript (electronic transcript) standard. We propose a framework that supports both XML e-transcript Web Services and existing EDI e-transcript systems. The framework uses the workflow engine to exploit the benefits of workflow management mechanisms. The workflow engine manages the e-transcript business process by enacting and completing the tasks and sub-processes within the main business process. We implemented the proposed framework by using various open source projects including Java, Eclipse, and Apache Software Foundation’s Web Services projects. Compared with …

The Pricing Strategy Analysis For The Software-As-A-Service Business Model, Dan Ma, Abraham Seidmann

Research Collection School Of Computing and Information Systems

The Software-as-a-Service (SaaS) model is a novel way of delivering software applications. In this paper, we present an analytical model to study the competition between the SaaS and the traditional COTS (Commercial off-the-shelf) software. The main research goal is to analyze the pricing strategy of the SaaS in a competitive setting. The model captures the most salient differences between the SaaS and COTS, including their distinct pricing structures, user initial setup costs, system customization levels, and delivery channels. We find that the two could coexist in a competitive market in the long run, and more importantly, we show how the …

Relationship Preserving Auction For Repeated E-Procurement, Park J., Lee J., Lau H.

Research Collection School Of Computing and Information Systems

While e-procurement auction has helped firms to achieve lower procurement costs, auction mechanisms that prevail at present in procurement markets need to address an important issue that concerns the ability to maintain long term relationships with the partners, especially in repeated e-procurement settings. In this paper, we propose a Relationship Preserving Auction (RPA) mechanism that augments the conventional auction mechanism with a bidder relationship scoring model. Our proposed mechanism gives increased chances of winning to the bidders who have bidden at relatively competitive price but had comparatively less wins so far. Keeping these bidders in the auction over time will …

Learning Outcomes For A Business Information Systems Undergraduate Program, Joelle Elmaleh, Steven Miller, Paul S. Goodman

Research Collection School Of Computing and Information Systems

We present a learning outcomes framework for an Information Systems (IS) undergraduate program. This framework includes a supporting software application that goes beyond any other attempt reported to date to integrate learning outcomes into program-wide and course-wide curriculum development, ongoing curriculum redesign, and student learning support. The Learning Outcomes Management System (LOMS) described here is a first-of-a-kind information system created as part of implementing a program-wide learning outcomes framework in a university setting. Our learning outcomes framework is distinct in that 1) it is based on a three-level hierarchically structured definition of learning outcomes that consistently apply to both the …

Securing Network Data, Robert E. Holtfreter

All Faculty Scholarship for the College of Business

The purpose of this article is to present the major issues regarding threats to the security of network data, define internal/external intrusion and provide a list of the common methods of detection and significant established intrusion preventive practices for maximizing Internet network data security.

A Simplex Model For Layered Niche Networks, Philip Fraundorf

Physics Faculty Works

No abstract provided.

Optimizing Product Line Designs: Efficient Methods And Comparisons, Alexandre Belloni, Robert Freund, Matthew Selove, Duncan Simester

Business Faculty Articles and Research

We take advantage of recent advances in optimization methods and computer hardware to identify globally optimal solutions of product line design problems that are too large for complete enumeration. We then use this guarantee of global optimality to benchmark the performance of more practical heuristic methods. We use two sources of data: (1) a conjoint study previously conducted for a real product line design problem, and (2) simulated problems of various sizes. For both data sources, several of the heuristic methods consistently find optimal or near-optimal solutions, including simulated annealing, divide-and-conquer, product-swapping, and genetic algorithms.

Spreadsheet Modeling Of Equipment Acquisition Plan, Thin Yin Leong, Michelle L. F. Cheong

Research Collection School Of Computing and Information Systems

Excel spreadsheets have been used in many classrooms to teach modeling and analysis of real business problems. This can be done with relative ease but often the modeling approach may be inappropriate and the analysis results not easily implemented. In this article, we illustrate these difficulties with the modeling of the number of equipment required in future years, given demand (historical and projected) and the amount of equipment held. We show how the desired output can be, and needs to be related to the given input. For this purpose, we apply the TREND function to predict data into future years. …

Issues And Procedures In Adopting Structural Equation Modelling Technique, Siu Loon Hoe

Research Collection School Of Computing and Information Systems

When applying structural equation modeling (SEM) technique for analytical procedures, various issues are involved. These issues may concern sample size, overall fit indices and approach. Initiates of SEM may find it somewhat daunting in resolving these technical issues. The purpose of this paper is to highlight key issues in adopting SEM technique and various approaches available. This paper provides a discussion on the sample size, fit indices, standardized paths, unidimensionality test and various approaches in relation to SEM. It is hoped that having reviewed the paper, new researchers can devote more time to data analysis instead of procedural issues involved.

Revenue Management In Business Services, Brenda Dietrich, Giuseppe A. Paleologo, Laura Wynter

Research Collection School Of Computing and Information Systems

A significant portion of the services industry is focused on providing services (medical, legal, financial, personal, and travel) to individuals. However, studies have shown that a less visible but rapidly growing segment of the service sector comprises firms that provide business functions to other businesses. The sector covers tasks such as payroll processing, procurement, and information systems management, as well as business consulting, technical support, call center operations, and software development. Firms may choose to purchase, rather than perform, these business functions to reduce costs, to mitigate risk, or simply to focus on their processes that provide marketplace differentiation. Transferring …

The Motivators And Benefits Of Sharing Knowledge To A Kms Repository In An Omani Organization, Kamla Al-Busaidi '05, Lorne Olfman, Terry Ryan, Gondy Leroy

CGU Faculty Publications and Research

Knowledge is a powerful resource that enables individuals and organizations to achieve several benefits such as improved learning and decisionmaking. Repository knowledge management system (KMS) assists organizations to efficiently capture their knowledge for later reuse. However, the breadth and depth of a knowledge management system depends on the magnitude of knowledge contributed to the system. This paper aimed to empirically investigate the motivators of knowledge sharing behavior and the individual benefits of such behavior in a culture where knowledge is perceived as power and private. Based on 104 employees in a major private petroleum organization in Oman and the partial …

Smartphones To Facilitate Communication And Improve Social Skills Of Children With Severe Autism Spectrum Disorder: Special Education Teachers As Proxies, Gondy Leroy, Gianluca De Leo

CGU Faculty Publications and Research

We present an overview of the approach we used and the challenges we encountered while designing software for smartphones to facilitate communication and improve social skills of children with severe autism spectrum disorder (ASD). We employed participatory design, using special education teachers of children with ASD as proxies for our target population.

Work Dispersion, Process-Based Learning And Offshore Software Development Performance, Narayanasamy Ramasubbu, Sunil Mithas, M. S. Krishnan, Chris Kemerer

Research Collection School Of Computing and Information Systems

In this paper we develop a learning-mediated model of offshore software project productivity and quality to examine whether widely adopted structured software processes are effective in mitigating the negative effects of work dispersion in offshore software development. We explicate how the key process areas of the capability maturity model (CMM) can be utilized as a platform to launch learning routines in offshore software development and thereby explain why some offshore software development process improvement initiatives are more effective than others. We validate our learning-mediated model of offshore software project performance by utilizing data collected from 42 offshore software projects of …

Electric Elves: What Went Wrong And Why, Milind Tambe, Emma Bowring, Jonathan Pearce, Pradeep Reddy Varakantham, Paul Scerri, David V. Pynadath

Research Collection School Of Computing and Information Systems

Software personal assistants continue to be a topic of significant research interest. This article outlines some of the important lessons learned from a successfully-deployed team of personal assistant agents (Electric Elves) in an office environment. In the Electric Elves project, a team of almost a dozen personal assistant agents were continually active for seven months. Each elf (agent) represented one person and assisted in daily activities in an actual office environment. This project led to several important observations about privacy, adjustable autonomy, and social norms in office environments. In addition to outlining some of the key lessons learned we outline …

Appropriation Of Privacy Management Within Social Networking Sites, Catherine Dwyer

Dissertations

Social networking sites have emerged as one of the most widely used types of interactive systems, with memberships numbering in the hundreds of millions around the globe. By providing tools for their members to manage an ever-changing set of relationships, social networking sites push a constant expansion of social boundaries. These sites place less emphasis on tools that limit social boundaries to enable privacy.

The rapid expansion of online social boundaries has caused privacy shockwaves. Privacy offline is enabled by constraints of time and space. Online, powerful search engines and long term digital storage means private data have no expiration …

Dynamics Of Online Chat, Mihai Moldovan

Dissertations

Millions of people use online synchronous chat networks on a daily basis for work, play and education. Despite their widespread use, little is known about their user dynamics. For example, one does not know how many users are typically co-present and actively engaged in public interaction in the individual chat rooms of any of the numerous public Internet Relay Chat (IRC) networks found on the Internet; or what are the factors that constrain the boundaries of user activity inside those chat rooms. Failure to collect and present such data means there is a lack of a good understanding of the …

Perception Gaps And The Adoption Of Information Technology In The Clinical Healthcare Environment, Karen Hare

Dissertations

Implementation of information systems has lagged in many areas of clinical healthcare for a variety of reasons. Economics, data complexity and resistance are among the often quoted roadblocks. Research suggests that physicians play a major part in the adoption, use and diffusion of information technology (IT) in clinical settings. There are also other healthcare professionals, clinical and non-clinical, who play important roles in making decisions about the acquisition of information technology. In addition to these groups there are information technology professionals providing the services required within the healthcare field. Finally within this group are those IT professionals who have sufficient …

The Impact Of Cultural Differences In Temporal Perception On Global Software Development Teams, Richard William Egan

Dissertations

This dissertation investigated the impact of cultural differences in temporal perception on globally dispersed software development teams. Literature and anecdotal evidence suggest that these temporal differences affect individual communication quality, which in turn will affect individual satisfaction and trust within global teams. Additionally, the temporal dispersion of the team was expected to affect an individual's sense of temporal disruption which, in turn, was expected to affect individual satisfaction and trust. Differences in temporal perception were expected to moderate this impact on perceived temporal disruption. A Fortune 100 Company that carried out software testing in Ireland, the United States, China and …

Platform Competition In Digital Systems: Architectural Control And Value Migration, C. Jason Woodard

Research Collection School Of Computing and Information Systems

Digital systems give rise to complex layered architectures in which products at one layer serve as platforms for applications and services in adjacent layers. Platform owners face a difficult balancing act. On one hand, they need to make their platforms attractive to potential complementors by mitigating the threat of architectural lock-in. On the other hand, platform owners must be careful not to give away too much too soon, or risk being unable to recoup their own investments. This paper presents an agent-based model that explores this tension at both the firm and industry levels. Computational experiments show that boundedly rational …

Architectural Control Points, C. Jason Woodard

Research Collection School Of Computing and Information Systems

System designers and technology strategists have long recognized the concept of an architectural control point as a way to identify parts of a system that have particular strategic importance. Despite the vast body of work on system architecture in the engineering design literature, however, few authors have attempted to define architectural control points or study them systematically. Moreover, some industry participants have questioned whether architectural control is still a valuable or achievable goal in an era of increasingly open standards. This paper offers tentative definitions of architectural control, architectural control points, and architectural strategy. In a longer version of the …

Mobile Communication And Data Gathering Software For Autistic Children And Their Caregivers, Gondy Leroy, Gianluca De Leo

CGU Faculty Publications and Research

Positive design leads to positive change in our society. In most cases, discussions focus on those who receive the design. However, positive design may also have a positive, but often over-looked, effect on the designers themselves. Learning about difficulties others face and developing solutions is a benefit that can contribute to individual designers’ education and general sense of well-being. Having a broader understanding of alternative views and lifestyles makes one a better person. In addition, positive design may benefit the entire field of information science by improving its ability to renew itself and attract new, young talent.

Establishing The Human Firewall: Reducing An Individual's Vulnerability To Social Engineering Attacks, Jamison W. Scheeres

Theses and Dissertations

Hackers frequently use social engineering attacks to gain a foothold into a target network. This type of attack is a tremendous challenge to defend against, as the weakness lies in the human users, not in the technology. Thus far, methods for dealing with this threat have included establishing better security policies and educating users on the threat that exists. Existing techniques aren’t working as evidenced by the fact that auditing agencies consider it a given that will be able to gain access via social engineering. The purpose of this research is to propose a better method of reducing an individual’s …

Creating An Agent Based Framework To Maximize Information Utility, John M. Pecarina

Theses and Dissertations

With increased reliance on communications to conduct military operations, information centric network management becomes vital. A Defense department study of information management for net-centric operations lists the need for tools for information triage (based on relevance, priority, and quality) to counter information overload, semi-automated mechanisms for assessment of quality and relevance of information, and advances to enhance cognition and information understanding in the context of missions [30]. Maximizing information utility to match mission objectives is a complex problem that requires a comprehensive solution in information classification, in scheduling, in resource allocation, and in QoS support. Of these research areas, the …

Identification Of Command And Control Information Requirements For The Cyberspace Domain, Brian D. Aschenbrenner

Theses and Dissertations

The purpose of this research was to develop an information requirements analysis method that would provide the Director of Cyberspace Forces with the information required to support effective command and control of cyberspace. This research investigates the role of information in command and control, information in the traditional war fighting domains, cyberspace as a war fighting domain, and various methods of determining information requirements of organizations. This research produced an information requirements analysis method that is suitable for identifying the command and control information requirements of the Director of Cyberspace Forces.

The Development And Evaluation Of Software To Foster Professional Development In Educational Assessment, Morgan C. Benton

Dissertations

This dissertation sought to answer the question: Is it possible to build a software tool that will allow teachers to write better multiple-choice questions? The thesis proceeded from the finding that the quality of teaching is very influential in the amount that students learn. A basic premise of this research, then, is that improving teachers will improve learning. With this foundation, the next question became what area of teaching to improve. The literature on educational assessment indicated that teachers lack competence at effective assessment, particularly in the area of multiple-choice question generation. It is likely that improvement in this area …

User Evaluation Of The Performance Of Information Systems, Edward Mahinda

Dissertations

Information technologies (IT) are considered the primary survival factor for many organizations and the most critical success factor in businesses today. To justify the necessary investment in IT, user evaluation of information systems' performance in organizations is a key consideration. This research investigated a comprehensive and convenient means for end users to assess this performance.

Among the existing theories and models on the evaluation of information system performance based on intrinsic technological properties, the Web of System Performance (WOSP) model provides the most comprehensive basis for information system evaluation, and therefore merited further investigation. The research question was how well …

Complex Adaptive Systems Based Data Integration : Theory And Applications, Eliahu Rohn

Dissertations

Data Definition Languages (DDLs) have been created and used to represent data in programming languages and in database dictionaries. This representation includes descriptions in the form of data fields and relations in the form of a hierarchy, with the common exception of relational databases where relations are flat. Network computing created an environment that enables relatively easy and inexpensive exchange of data. What followed was the creation of new DDLs claiming better support for automatic data integration. It is uncertain from the literature if any real progress has been made toward achieving an ideal state or limit condition of automatic …