Computer Sciences Commons^™

Valuation Of Benchmark Provisions On It Services Contracts, Robert J. Kauffman, Ryan Sougstad

Research Collection School Of Computing and Information Systems

Information technology (IT) services are often subject to downward price pressures due to improvements in technology and business processes in a competitive market. When clients enter into IT services contracts, they are faced with the future risk that their services will be overpriced relative to the broader IT services market. To mitigate this risk, clients often add benchmark provisions, whereby a neutral third party assesses the prevailing market price for services. It will support fair price adjustments if the market prices are lower than the current prices. We model the decision to benchmark in order to provide managerial information on …

Consumer Micro-Behavior And Tv Viewership Patterns: Data Analytics For The Two-Way Set-Top Box, Ray M. Chang, Robert J. Kauffman, Insoo Son

Research Collection School Of Computing and Information Systems

Consumer behavior patterns related to home digital media use are changing due to technological innovations. We examine them in the presence of two-way cable television (CATV) settop boxes. They permit viewers to change channels, switch to the Internet, and order paid programming, among other functions. We focus on micro-level data that are generated from consumer CATV viewing behavior. We capture clickstreams of channel-changing behavior when consumer use a remote control handset to interact with the set-top box in their home. We explore a variety of data analytics results that characterize patterns of consumer channel-switching behavior, as a basis for suggesting …

Bidder Behaviors In Repeated B2b Procurement Auctions, Jong Han Park, Jae Kyu Lee, Hoong Chuin Lau

Research Collection School Of Computing and Information Systems

B2B auctions play a key role in a firm's procurement process. Even though it is known that repetition is a key characteristic of procurement auctions, traditional auctioneers typically have not put in place a suitable mechanism that supports repetitive auctions effectively. In this paper, we empirically investigate what has taken place in repeated procurement auctions based on real world data from a major outsourcing company of MRO (Maintenance, Repair and Operations) items in Korea. From this empirical study, we discovered the followings. First, we discovered that the repeated bidders contribute majority of all bids, and that the number of new …

Message From General Chair And Program Co-Chairs [Of Icec '12, 14th Annual International Conference On Electronic Commerce, Held In Singapore, 7-8 August 2012], Robert J. Kauffman, Martin Bichler, Hoong Chuin Lau, Christopher Yang, Yinping Yang

Research Collection School Of Computing and Information Systems

Singapore, a major hub in the Asia Pacific region well known for its multi-racial and multicultural society, is proud to host the 14th International Conference on Electronic Commerce. Singapore Management University (SMU), the School of Information Systems (SIS) and the Living Analytics Research Center (LARC) are also delighted to be able to support the delivery of this event.

(Hidden) Social Influences In Switching Mobile Service Platforms, Virpi K. Tuunainen, Tuure Tuunanen, Fiona Fui-Hoon Nah

Research Collection School Of Computing and Information Systems

During the past few years, the mobile industry has gone through a radical change from business focusing on excellence in device manufacturing and supply chain management to ecosystems around successful focal players, such as Apple and Google, controlling these service platforms. In order to compete in this environment, these firms need to understand what makes a consumer switch between these mobile service platforms. To that end, we conducted an inductive qualitative study with university students from Finland and USA as subjects (142 altogether), delving into how and why consumers switch mobile phones, and what are the factors affecting their decisions. …

Mydeal: The Context-Aware Urban Shopping Assistant, Kartik Muralidharan, Swapna Gottipati, Jing Jiang, Narayan Ramasubbu, Rajesh Krishna Balan

Research Collection School Of Computing and Information Systems

A common problem in large Urban cities, of the sort seen in Asia, is the huge number of retail options available in the city. In particular, it is not uncommon to find multiple malls, each with hundreds of stores inside, just a short distance from each other in almost every part of these cities. These factors make it incredibly hard for consumers to identify stores of interest to them in any particular mall.In response, a number of shopping assistance applications have been created for mobile phones.However, these applications mostly just allow users to know which stores are where or to …

Decision Support For Agent Populations In Uncertain And Congested Environments, Pradeep Reddy Varakantham, Shih-Fen Cheng, Geoff Gordon, Asrar Ahmed

Research Collection School Of Computing and Information Systems

This research is motivated by large scale problems in urban transportation and labor mobility where there is congestion for resources and uncertainty in movement. In such domains, even though the individual agents do not have an identity of their own and do not explicitly interact with other agents, they effect other agents. While there has been much research in handling such implicit effects, it has primarily assumed deterministic movements of agents. We address the issue of decision support for individual agents that are identical and have involuntary movements in dynamic environments. For instance, in a taxi fleet serving a city, …

On-Line Portfolio Selection With Moving Average Reversion, Bin Li, Steven C. H. Hoi

Research Collection School Of Computing and Information Systems

On-line portfolio selection has attracted increasing interests in machine learning and AI communities recently. Empirical evidences show that stock's high and low prices are temporary and stock price relatives are likely to follow the mean reversion phenomenon. While the existing mean reversion strategies are shown to achieve good empirical performance on many real datasets, they often make the single-period mean reversion assumption, which is not always satisfied in some real datasets, leading to poor performance when the assumption does not hold. To overcome the limitation, this article proposes a multiple-period mean reversion, or so-called Moving Average Reversion (MAR), and a …

An Economic Analysis Of The Online Counterfeit Market And The Impact Of Anti-Counterfeit Technology, Xiong Zhang, Zhiling Guo, Wei Thoo Yue

Research Collection School Of Computing and Information Systems

Counterfeiting causes hundreds of billions dollars of losses around the world every year. Due to the growing prominence of online commerce, the seriousness of the situation could soon become much worse. Hence, reaching a clear understanding of the fundamental economic incentives behind this practice is of vital importance. In this paper, we investigate a problem within which a firm selling a counterfeit product engages in price competition with a firm that sells an authentic product to a population of heterogeneous consumers. An online intermediary acts as the facilitator of both firms’ transactions and may consequently be liable for any counterfeit …

Innovation Rules: A Method For Identifying Disruptive Innovation Opportunities?, Arcot Desai Narasimhalu

Research Collection School Of Computing and Information Systems

Innovation Rules or innovation evolution paths are described in this paper as a mechanism for identifying disruptive innovation opportunities. A generic structure of an Innovation Rule is first introduced followed by a discussion using specific instance of an Innovation Rule. The application of Innovation Rules for the discovery of disruptive innovation opportunities is presented next. Two methods that use Innovation Rules as the basis for identifying disruptive innovation opportunities are described next, one for market pull and the other one for technology push. A framework for dealing with Innovation Rules that represent both big and small disruptions is discussed next. …

Lagrangian Relaxation For Large-Scale Multi-Agent Planning, Geoff Gordon, Pradeep Reddy Varakantham, William Yeoh, Ajay Srinivasan, Hoong Chuin Lau, Shih-Fen Cheng

Research Collection School Of Computing and Information Systems

Multi-agent planning is a well-studied problem with applications in various areas. Due to computational constraints, existing research typically focuses either on unstructured domains with many agents, where we are content with heuristic solutions, or domains with small numbers of agents or special structure, where we can find provably near-optimal solutions. In contrast, here we focus on provably near-optimal solutions in domains with many agents, by exploiting influence limits. To that end, we make two key contributions: (a) an algorithm, based on Lagrangian relaxation and randomized rounding, for solving multi-agent planning problems represented as large mixed-integer programs; (b) a proof of …

Delayed Observation Planning In Partially Observable Domains, Pradeep Reddy Varakantham, Janusz Marecki

Research Collection School Of Computing and Information Systems

Traditional models for planning under uncertainty such as Markov Decision Processes (MDPs) or Partially Observable MDPs (POMDPs) assume that the observations about the results of agent actions are instantly available to the agent. In so doing, they are no longer applicable to domains where observations are received with delays caused by temporary unavailability of information (e.g. delayed response of the market to a new product). To that end, we make the following key contributions towards solving Delayed observation POMDPs (D-POMDPs): (i) We first provide an parameterized approximate algorithm for solving D-POMDPs efficiently, with desired accuracy; and (ii) We then propose …

Prioritized Shaping Of Models For Solving Dec-Pomdps, Pradeep Reddy Varakantham, William Yeoh, Prasanna Velagapudi, Paul Scerri

Research Collection School Of Computing and Information Systems

An interesting class of multi-agent POMDP planning problems can be solved by having agents iteratively solve individual POMDPs, find interactions with other individual plans, shape their transition and reward functions to encourage good interactions and discourage bad ones and then recompute a new plan. D-TREMOR showed that this approach can allow distributed planning for hundreds of agents. However, the quality and speed of the planning process depends on the prioritization scheme used. Lower priority agents shape their models with respect to the models of higher priority agents. In this paper, we introduce a new prioritization scheme that is guaranteed to …

Vertical Differentiation And A Comparison Of Online Advertising Models, Mei Lin, Xuqing Ke, Andrew B. Whinston

Research Collection School Of Computing and Information Systems

Designing business models that take into consideration the role of advertising support is critical to the success of online services. In this paper, we address the challenges of these business model strategies and compare different ad revenue models. We use game theory to model vertical differentiation in both monopoly and duopoly settings, in which online service providers may offer an ad-free service, an ad-supported service, or a combination of these services. Offering both ad-free and ad-supported services is the optimal strategy for a monopolist because ad revenues compensate for the cannibalistic effect of vertical differentiation. In a duopoly equilibrium, exactly …

Effects Of Information Importance And Distribution On Information Exchange In Team Decision Making, Babajide James Osatuyi

Dissertations

Teams in organizations are strategically built with members from domains and experiences so that a wider range of information and options can be pooled. This strategic team structure is based on the assumption that when team members share the information they have, the team as a whole can access a larger pool of information than any one member acting alone, potentially enabling them to make better decisions. However, studies have shown that teams, unlike individuals, sometimes do not effectively share and use the unique information available to them, leading to poorer decisions. Research on information sharing in team decision making …

Perceptions Measurement Of Professional Certifications To Augment Buffalo State College Baccalaureate Technology Programs, As A Representative American Postsecondary Educational Institution, Christopher N. Brown

Industrial Technology Theses

The purpose of this study was to assess, measure, and analyze whether voluntary, nationally-recognized professional certification credentials were important to augment technology programs at Buffalo State College (BSC), as a representative postsecondary baccalaureate degree-granting institution offering technology curricula. Six BSC undergraduate technology programs were evaluated within the scope of this study: 1.) Computer Information Systems; 2.) Electrical Engineering, Electronics; 3.) Electrical Engineering, Smart Grid; 4.) Industrial Technology; 5.) Mechanical Engineering; and 6.) Technology Education. This study considered the following three aspects of the problem: a.) postsecondary technology program enrollment and graduation trends; b.) the value/awareness of professional certifications to employers …

Towards Self-Emancipation In Ict For Development Research: Narratives About Respect, Traditional Leadership And Building Networks Of Friendships In Rural South Africa, Kirstin Krauss

The African Journal of Information Systems

In this paper, the author contends that if the outsider-researcher involved in Information and Communication Technology for Development really wants to make a difference and honestly address the emancipatory interests of the developing community, social transformation will have to occur on both sides of the “development divide.” This statement implies both an understanding of the researcher’s own ethnocentrism, prejudice, assumptions and inabilities as well as local concerns, needs, expectations and realities. Using critical social theory as a position of inquiry and learning from the enculturation phases of critical ethnographic fieldwork in a deep rural part of South Africa, the paper …

Analyzing Financial Data Through Interactive Visualization, Fizi Yadav

Purdue Polytechnic Masters Theses

This investigation explored the role data visualization in the scientific community and its effect on the cognitive ability of an individual. The research attempted to answer the question, “ Whether appropriate data visualization helps in better understanding of corporate financial data?” and used quantitative methods to gain an insight. Participants in the study were divided into two groups of 30 each, with one group receiving the treatment devised for the research and the other using the common prevalent method. Both the groups were subjected to a test, based upon the analysis of which a conclusion was derived. The subjects were …

Pamr: Passive-Aggressive Mean Reversion Strategy For Portfolio Selection, Bin Li, Peilin Zhao, Steven C. H. Hoi, Vivekanand Gopalkrishnan

Research Collection School Of Computing and Information Systems

This project proposes a novel online portfolio selection strategy named ``Passive Aggressive Mean Reversion" (PAMR). Unlike traditional trend following approaches, the proposed approach relies upon the mean reversion relation of financial markets. Equipped with online passive aggressive learning technique from machine learning, the proposed portfolio selection strategy can effectively exploit the mean reversion property of markets. By analyzing PAMR's update scheme, we find that it nicely trades off between portfolio return and volatility risk and reflects the mean reversion trading principle. We also present several variants of PAMR algorithm, including a mixture algorithm which mixes PAMR and other strategies. We …

Framework Developmant For Construction Safety Visialization, Kishor Shrestha

College of Engineering: Graduate Celebration Programs

Throughout the history of the construction industry, many fatalities and injuries have occurred in construction sites. One of the major causes of accidents is unsafe site conditions: basically, this is due to inadequate supervision. To improve upon the traditional supervision approach, this study proposes a 'Framework Development for Construction Safety Visualization' approach. In addition to this, a computer vision Edge Detection Algorithm was developed and tested to convert construction site still images into edges of the objects in the images. The framework development of this study uses computer vision, robot vision, image compression, pattern recognition, internet transmission, network communication, and …

How One Trade Could Change The World: High Frequency Trading And The Flash Crash Of 2010, Sarah Perlman

Honors Projects in Finance

Financial markets are controlled directly by a small population of people, but have direct effects on almost every aspect of the global community. Financial markets are now flooded with computerized algorithms that have drastically changed the face of trading. As with any advances in technology, there are always unforeseen events that create new challenges, and adjustments that need to be made. In our increasingly global and technological world, one wrong click of the mouse in New York could affect the stock markets in London, Tokyo, and Brazil. On May 6th, 2010, such a situation occurred and caused the Dow Jones …

Evaluation Of Different Electronic Product Code Discovery Service Models, Su Mon Kywe, Jie Shi, Yingjiu Li, Raghuwanshi Kailash

Research Collection School Of Computing and Information Systems

Electronic Product Code Discovery Service (EPCDS) is an important concept in supply chain processes and in Internet of Things (IOT). It allows supply chain participants to search for their partners, communicate with them and share product information using standardized interfaces securely. Many researchers have been proposing different EPCDS models, considering different requirements. In this paper, we describe existing architecture designs of EPCDS systems, namely Directory Service Model, Query Relay Model and Aggregating Discovery Service Model (ADS). We also briefly mention Secure Discovery Service (SecDS) Model, which is an improved version of Directory Service Model with a secure attribute-based access control …

Exploration Of Human-Computer Interaction (Hci) Applications In Hospitality Industry, Jia Wei

UNLV Theses, Dissertations, Professional Papers, and Capstones

Purpose: The purpose of this professional paper is to explore and identify the best practices in Human-Computer Interaction (HCI) applications and use within the hospitality industry.

Statement of Objectives: To accomplish the stated purpose, first, the paper will provide the universal definition of HCI applications and define HCI within the context of hospitality industry. Second, the paper will gather and categorize information, such as the standards of designing HCI applications, from other fields of study such as informatics. Third, the paper will gather existing examples of HCI applications across different areas within the hospitality industry, such as the front desk …

Business And Data Analytics: New Innovations In The Management Of E-Commerce, Robert J. Kauffman, Jaideep Srivastava, Jamshid Vayghan

Research Collection School Of Computing and Information Systems

The success of many different kinds of e-business operations depends on data and information, and how they are used to optimize operations, drive sales and marketing, and grow the business. The ability to manage and safeguard data as a strategic asset, transform it into actionable information, and use it as a strategic differentiator is a key contributor to the success of any business operation. What makes this an even more interesting challenge is the speed at which data have been growing in recent years, due to social networking, the Internet, mobile telephony and all kinds of new technologies that create …

Decision-Making Models, Decision Support And Problem Solving, Mark R. Lehto, Fiona Fui-Hoon Nah, Ji Soo Yi

Research Collection School Of Computing and Information Systems

This chapter focuses on the broad topic of human decision making. Decision making is often viewed as a stage of human information processing because people must gather, organize, and combine information from various sources to make decisions. However, as decisions grow more complex, information processing actually becomes part of decision making, and methods of decision sup-port that help decision makers process information become of growing importance. Decision making also overlaps with problem solving. The point where decision making becomes problem solving is fuzzy, but many decisions require problem solving, and the opposite is true as well. Cognitive models of problem …

Does Complexity Deter Customer-Focus?, Sendil K. Ethiraj, Narayanasamy Ramasubbu, M. S. Krishnan

Research Collection School Of Computing and Information Systems

Economic models suggest that firms use a simple cost-benefit calculation to evaluate customer requests for new product features, but an extensive organizational literature shows the decision to implement innovation is more nuanced. We address this theoretical tension by studying how firms respond to customer requests for incremental product innovations, and how these responses change when the requested innovation is complex. Using large sample empirical analyses combined with detailed qualitative data drawn from interviews, we find considerable variance in the relationship between customer demands, complexity, and investments in incremental innovations. The qualitative study revealed the importance of organization structures, competitive pressures, …

Manipulation Of Online Reviews: An Analysis Of Ratings, Readability, And Sentiments, Nan Hu, Indranil Bose, Noi Sian Koh, Ling Liu

Research Collection School Of Computing and Information Systems

As consumers become increasingly reliant on online reviews to make purchase decisions, the sales of the product becomes dependent on the word of mouth (WOM) that it generates. As a result, there can be attempts by firms to manipulate online reviews of products to increase their sales. Despite the suspicion on the existence of such manipulation, the amount of such manipulation is unknown, and deciding which reviews to believe in is largely based on the reader's discretion and intuition. Therefore, the success of the manipulation of reviews by firms in generating sales of products is unknown. In this paper, we …

An Examination Of Coordination Among Friends And Strangers From A Coordination Theory Perspective, Christopher D. Wamble

Theses

Within mobile social coordination, there is a field of study known as outeraction, the communicative processes used by people to manage future interactions. It is an important area of research because it identifies how informal interactions support complex collaboration between individuals and groups. Outeraction is primarily conducted through the interpersonal communication channels of texting, instant messaging (IM), face-to-face, and mobile phone or Skype conversations. Currently this area of research in mobile outeraction support systems is weak. It lacks a firm foundation in system building, has very few if any conceptual frameworks, and little empirical knowledge of user requirements and attitudes …

Online Privacy Policy Of The Thirty Dow Jones Corporations: Compliance With Ftc Fair Information Practice Principles And Readability Assessment, Yuanxiang Li

Theses Digitization Project

This project conducted a statistical study of online privacy to examine how well corporations comply with FIPs and assess how easy their privacy was to read.

The Information Technology Workforce: A Comparision Of Critical Skills Of Clients And Service Providers, Stephen Hawk, Kate M. Kaiser, Tim Goles, Christine V. Bullen

Business Faculty Publications

In this article the authors explore similarities and differences in skill needs of IT service providers and the firms that providers service (clients). The results show that providers and clients are more similar than different with regard to desired skills. Client firms emphasize technical skills for new hires more than providers do despite saying that these are the skills they would outsource to providers. The results have implications for organizations’ recruiting and retention, for individuals’ career development, and for educational programs.