Open Access. Powered by Scholars. Published by Universities.®

Computer Sciences Commons™

Open Access. Powered by Scholars. Published by Universities.®

Artificial Intelligence and Robotics

Institution
Keyword
Publication Year
Publication
Publication Type
File Type

Articles 6601 - 6630 of 11283

Full-Text Articles in Computer Sciences

Food/Non-Food Classification Of Real-Life Egocentric Images In Low- And Middle-Income Countries Based On Image Tagging Features, Guangzong Chen, Wenyan Jia, Yifan Zhao, Zhi-Hong Mao, Benny Lo, Alex K Anderson, Gary Frost, Modou L Jobarteh, Megan A Mccrory, Edward Sazonov, Matilda Steiner-Asiedu, Richard S Ansong, Thomas Baranowski, Lora Burke, Mingui Sun Jan 2021

Food/Non-Food Classification Of Real-Life Egocentric Images In Low- And Middle-Income Countries Based On Image Tagging Features, Guangzong Chen, Wenyan Jia, Yifan Zhao, Zhi-Hong Mao, Benny Lo, Alex K Anderson, Gary Frost, Modou L Jobarteh, Megan A Mccrory, Edward Sazonov, Matilda Steiner-Asiedu, Richard S Ansong, Thomas Baranowski, Lora Burke, Mingui Sun

Children’s Nutrition Research Center Staff Publications

Malnutrition, including both undernutrition and obesity, is a significant problem in low- and middle-income countries (LMICs). In order to study malnutrition and develop effective intervention strategies, it is crucial to evaluate nutritional status in LMICs at the individual, household, and community levels. In a multinational research project supported by the Bill & Melinda Gates Foundation, we have been using a wearable technology to conduct objective dietary assessment in sub-Saharan Africa. Our assessment includes multiple diet-related activities in urban and rural families, including food sources (e.g., shopping, harvesting, and gathering), preservation/storage, preparation, cooking, and consumption (e.g., portion size and nutrition analysis). …


A Novel Dimensionality Reduction Approach To Improve Microarray Data Classification, Mohammed Hasim, Ismail El Mouden, Mounir Ouzir, Hicham Moutachaouik, Mustapha Hain Jan 2021

A Novel Dimensionality Reduction Approach To Improve Microarray Data Classification, Mohammed Hasim, Ismail El Mouden, Mounir Ouzir, Hicham Moutachaouik, Mustapha Hain

Department of Medicine Faculty Publications

Cancer tumor prediction and diagnosis at an early stage has become a necessity in cancer research, as it provides an increase in the treatment success chances. Recently, DNA microarray technology became a powerful tool for cancer identification, that can analyze the expression level of a different and huge number of genes simultaneously. In microarray data, the large genes number versus a few records may affect the prediction performance. In order to handle this "curse of dimensionality” constraint of microarray dataset while improving the cancer identification performance, a dimensional reduction phase is necessary. In this paper, we proposed a framework that …


Zone Path Construction (Zac) Based Approaches For Effective Real-Time Ridesharing, Meghna Lowalekar, Pradeep Varakantham, Patrick Jaillet Jan 2021

Zone Path Construction (Zac) Based Approaches For Effective Real-Time Ridesharing, Meghna Lowalekar, Pradeep Varakantham, Patrick Jaillet

Research Collection School Of Computing and Information Systems

Real-time ridesharing systems such as UberPool, Lyft Line and GrabShare have become hugely popular as they reduce the costs for customers, improve per trip revenue for drivers and reduce traffic on the roads by grouping customers with similar itineraries. The key challenge in these systems is to group the “right” requests to travel together in the “right” available vehicles in real-time, so that the objective (e.g., requests served, revenue or delay) is optimized. This challenge has been addressed in existing work by: (i) generating as many relevant feasible combinations of requests (with respect to the available delay for customers) as …


What Makes A Popular Academic Ai Repository?, Yuanrui Fan, Xin Xia, David Lo, Ahmed E. Hassan, Shanping Li Jan 2021

What Makes A Popular Academic Ai Repository?, Yuanrui Fan, Xin Xia, David Lo, Ahmed E. Hassan, Shanping Li

Research Collection School Of Computing and Information Systems

Many AI researchers are publishing code, data and other resources that accompany their papers in GitHub repositories. In this paper, we refer to these repositories as academic AI repositories. Our preliminary study shows that highly cited papers are more likely to have popular academic AI repositories (and vice versa). Hence, in this study, we perform an empirical study on academic AI repositories to highlight good software engineering practices of popular academic AI repositories for AI researchers. We collect 1,149 academic AI repositories, in which we label the top 20% repositories that have the most number of stars as popular, and …


A Continual Deepfake Detection Benchmark: Dataset, Methods, And Essentials, Chuqiao Li, Zhiwu Huang, Danda Pani Paudel, Yabin Wang, Mohamad Shahbazi, Xiaopeng Hong, Van Gool Luc Jan 2021

A Continual Deepfake Detection Benchmark: Dataset, Methods, And Essentials, Chuqiao Li, Zhiwu Huang, Danda Pani Paudel, Yabin Wang, Mohamad Shahbazi, Xiaopeng Hong, Van Gool Luc

Research Collection School Of Computing and Information Systems

There have been emerging a number of benchmarks and techniques for the detection of deepfakes. However, very few works study the detection of incrementally appearing deepfakes in the real-world scenarios. To simulate the wild scenes, this paper suggests a continual deepfake detection benchmark (CDDB) over a new collection of deepfakes from both known and unknown generative models. The suggested CDDB designs multiple evaluations on the detection over easy, hard, and long sequence of deepfake tasks, with a set of appropriate measures. In addition, we exploit multiple approaches to adapt multiclass incremental learning methods, commonly used in the continual visual recognition, …


3d Dental Biometrics: Automatic Pose-Invariant Dental Arch Extraction And Matching, Xin Zhong, Zhiyuan Zhang Jan 2021

3d Dental Biometrics: Automatic Pose-Invariant Dental Arch Extraction And Matching, Xin Zhong, Zhiyuan Zhang

Research Collection School Of Computing and Information Systems

A novel automatic pose-invariant dental arch extraction and matching framework is developed for 3D dental identification using laser-scanned dental plasters. In our previous attempt [1-5], 3D point-based algorithms have been developed and they have shown a few advantages over existing 2D dental identifications. This study is a continuous effort in developing arch-based algorithms to extract and match dental arch feature in an automatic and pose-invariant way. As best as we know, this is the first attempt at automatic dental arch extraction and matching for 3D dental identification. A Radial Ray Algorithm (RRA) is proposed by projecting dental arch shape from …


Partial Adversarial Behavior Deception In Security Games, Thanh H. Nguyen, Arunesh Sinha, He He Jan 2021

Partial Adversarial Behavior Deception In Security Games, Thanh H. Nguyen, Arunesh Sinha, He He

Research Collection School Of Computing and Information Systems

Learning attacker behavior is an important research topic in security games as security agencies are often uncertain about attackers’ decision making. Previous work has focused on developing various behavioral models of attackers based on historical attack data. However, a clever attacker can manipulate its attacks to fail such attack-driven learning, leading to ineffective defense strategies. We study attacker behavior deception with three main contributions. First, we propose a new model, named partial behavior deception model, in which there is a deceptive attacker (among multiple attackers) who controls a portion of attacks. Our model captures real-world security scenarios such as wildlife …


Maidrl: Semi-Centralized Multi-Agent Reinforcement Learning Using Agent Influence, Anthony Lee Harris Jan 2021

Maidrl: Semi-Centralized Multi-Agent Reinforcement Learning Using Agent Influence, Anthony Lee Harris

Graduate Theses/Dissertations

In recent years, reinforcement learning algorithms, a subset of machine learning that focuses on solving problems through trial-and-error learning, have been used in the field of multi-agent systems to help the agents with interactions and cooperation on a variety of tasks. Given the enormous success of reinforcement learning in single-agent systems like Chess, Shogi, and Go, it is natural for the next step to be the expansion into multi-agent systems. However, controlling multiple agents simultaneously is extremely challenging, as the complexity increases tremendously with the number of agents in the system. Existing approaches in this regard use a wide range …


How Much Can Potential Jurors Tell Us About Liability For Medical Artificial Intelligence?, W. Nicholson Price Ii, Sara Gerke, I. Glenn Cohen Jan 2021

How Much Can Potential Jurors Tell Us About Liability For Medical Artificial Intelligence?, W. Nicholson Price Ii, Sara Gerke, I. Glenn Cohen

Articles

Artificial intelligence (AI) is rapidly entering medical practice, whether for risk prediction, diagnosis, or treatment recommendation. But a persistent question keeps arising: What happens when things go wrong? When patients are injured, and AI was involved, who will be liable and how? Liability is likely to influence the behavior of physicians who decide whether to follow AI advice, hospitals that implement AI tools for physician use, and developers who create those tools in the first place. If physicians are shielded from liability (typically medical malpractice liability) when they use AI tools, even if patient injury results, they are more likely …


Statistical And Machine Learning Approaches To Depressive Disorders Among Adults In The United States: From Factor Discovery To Prediction Evaluation, Minhwa Lee Jan 2021

Statistical And Machine Learning Approaches To Depressive Disorders Among Adults In The United States: From Factor Discovery To Prediction Evaluation, Minhwa Lee

Senior Independent Study Theses

According to the National Institutes of Mental Health (NIMH), depressive disorders (or major depression) are considered one of the most common and serious health risks in the United States. Our study focuses on extracting non-medical factors of depressive disorders diagnosis, such as overall health states, health risk behaviors, demography, and healthcare access, using the Behavioral Risk Factor Surveillance System (BRFSS) data set collected by the Centers for Disease Control and Prevention (CDC) in 2018.

We set the two objectives of our study about depressive disorders diagnosis in the United States as follows. First, we aim to utilize machine learning algorithms …


A Methodology For Detecting Credit Card Fraud, Kayode Ayorinde Jan 2021

A Methodology For Detecting Credit Card Fraud, Kayode Ayorinde

All Graduate Theses, Dissertations, and Other Capstone Projects

Fraud detection has appertained to many industries such as banking, retails, financial services, healthcare, etc. As we know, fraud detection is a set of campaigns undertaken to avert the acquisition of illegal means to obtain money or property under false pretense. With an unlimited and growing number of ways fraudsters commit fraud crimes, detecting online fraud was so tricky to achieve. This research work aims to examine feasible ways to identify credit card fraudulent activities that negatively impact financial institutes. In the United States, an average of U.S consumers lost a median of $429 from credit card fraud in 2017, …


Ssentiaa: A Self-Supervised Sentiment Analyzer For Classification From Unlabeled Data, Salim Sazzed, Sampath Jayarathna Jan 2021

Ssentiaa: A Self-Supervised Sentiment Analyzer For Classification From Unlabeled Data, Salim Sazzed, Sampath Jayarathna

Computer Science Faculty Publications

In recent years, supervised machine learning (ML) methods have realized remarkable performance gains for sentiment classification utilizing labeled data. However, labeled data are usually expensive to obtain, thus, not always achievable. When annotated data are unavailable, the unsupervised tools are exercised, which still lag behind the performance of supervised ML methods by a large margin. Therefore, in this work, we focus on improving the performance of sentiment classification from unlabeled data. We present a self-supervised hybrid methodology SSentiA (Self-supervised Sentiment Analyzer) that couples an ML classifier with a lexicon-based method for sentiment classification from unlabeled data. We first introduce LRSentiA …


Understanding And Predicting Retractions Of Published Work, Sai Ajay Modukuri, Sarah Rajtmajer, Anna Cinzia Squicciarini, Jian Wu, C. Lee Giles Jan 2021

Understanding And Predicting Retractions Of Published Work, Sai Ajay Modukuri, Sarah Rajtmajer, Anna Cinzia Squicciarini, Jian Wu, C. Lee Giles

Computer Science Faculty Publications

Recent increases in the number of retractions of published papers reflect heightened attention and increased scrutiny in the scientific process motivated, in part, by the replication crisis. These trends motivate computational tools for understanding and assessment of the scholarly record. Here, we sketch the landscape of retracted papers in the Retraction Watch database, a collection of 19k records of published scholarly articles that have been retracted for various reasons (e.g., plagiarism, data error). Using metadata as well as features derived from full-text for a subset of retracted papers in the social and behavioral sciences, we develop a random forest classifier …


Extractive Research Slide Generation Using Windowed Labeling Ranking, Athar Sefid, Prasenjit Mitra, Jian Wu, C. Lee Giles Jan 2021

Extractive Research Slide Generation Using Windowed Labeling Ranking, Athar Sefid, Prasenjit Mitra, Jian Wu, C. Lee Giles

Computer Science Faculty Publications

Presentation slides generated from original research papers provide an efficient form to present research innovations. Manually generating presentation slides is labor-intensive. We propose a method to automatically generates slides for scientific articles based on a corpus of 5000 paper-slide pairs compiled from conference proceedings websites. The sentence labeling module of our method is based on SummaRuNNer, a neural sequence model for extractive summarization. Instead of ranking sentences based on semantic similarities in the whole document, our algorithm measures the importance and novelty of sentences by combining semantic and lexical features within a sentence window. Our method outperforms several baseline methods …


Multimodal Neuroscience Data Modeling And Inference, Sima Azizi Jan 2021

Multimodal Neuroscience Data Modeling And Inference, Sima Azizi

Doctoral Dissertations

“Mathematical models can be combined with deep learning and machine learning methods to provide new insights in neuroscience. The field of neuroscience is characterized by rich datasets that include fluid biomarkers, EEG signals, and advanced neuroimages. Recent advances in natural language processing have led to the opportunity to gain additional insights from rapidly growing text databases as well as electronic health records. In this research, we focus on applying computational intelligence methods to the analysis of three different complex data sources: blood levels of disease biomarkers, EEG signals from schizophrenic patients, and disease phenotypes encoded in electronic health records. First, …


The Application Of Machine Learning In Analyzing Organic Compounds From Nmr Spectral Data, Nicole Maia Powell Jan 2021

The Application Of Machine Learning In Analyzing Organic Compounds From Nmr Spectral Data, Nicole Maia Powell

Senior Independent Study Theses

Nuclear magnetic resonance (NMR) is used in organic chemistry to identify unknown organic compounds. The data obtained from an NMR spectrometer are typically shown in the form of a spectrum, which is then analyzed by an analytical chemist. The action of analyzing a spectrum, especially one of a large and complex molecule, is a long and tedious process. In this project, Python is used to implement hierarchical clustering on NMR data obtained from an NMR spectrometer at the College of Wooster to explore its application in NMR analysis. MATLAB is used to build a decision tree from the same data, …


A Deep Learning U-Net For Detecting And Segmenting Liver Tumors, Vidhya Cardozo Jan 2021

A Deep Learning U-Net For Detecting And Segmenting Liver Tumors, Vidhya Cardozo

Theses and Dissertations

Visualization of liver tumors on simulation CT scans is challenging even with contrast-enhancement, due to the sensitivity of the contrast enhancement to the timing of the CT acquisition. Image registration to magnetic resonance imaging (MRI) can be helpful for delineation, but differences in patient position, liver shape and volume, and the lack of anatomical landmarks between the two image sets makes the task difficult. This study develops a U-Net based neural network for automated liver and tumor segmentation for purposes of radiotherapy treatment planning. Non-contrast simulation based abdominal CT axial scans of 52 patients with primary liver tumors were utilized. …


Virtual Tutor Personality In Computer Assisted Language Learning, Johanna Dobbriner, Cathy Ennis, Robert J. Ross Jan 2021

Virtual Tutor Personality In Computer Assisted Language Learning, Johanna Dobbriner, Cathy Ennis, Robert J. Ross

Conference papers

The use of intelligent virtual agents in language learning has increased in recent years. Studies into several aspects of personalisation aiming to increase user engagement are an ongoing research topic with avatar personality being one such aspect. As a step towards our development of intelligent virtual avatars, we present two of our initial experiments to explore differences in user interaction with two contrasting avatar personalities -- P1: open-minded, friendly and sociable and P2: closed-off, curt and distant. Each user interacted with a single personality in a video-call setting and gave feedback on the interaction. Our expectations, that P1 would be …


Cybersecurity Leaders: Knowledge Driving Human Capital Development, Sharon L. Burton Jan 2021

Cybersecurity Leaders: Knowledge Driving Human Capital Development, Sharon L. Burton

Publications

Cybersecurity leaders must be able to use critical reading and thinking skills, exercise judgment when policies are not distinct and precise, and have the knowledge, skills, and abilities to tailor technical and planning data to diverse customers’ levels of understanding. Ninety-three percent of cybersecurity leaders do not report directly to the chief operating officer. While status differences influence interactions amid groups, attackers are smarter. With the aim of protecting organizations and reducing risk, knowledge about security must increase. Understanding voids are costly and increased breach chances are imminent. Burning questions exist. What are needed technological learnings for cybersecurity leaders to …


Implication Of Manifold Assumption In Deep Learning Models For Computer Vision Applications, Marzieh Edraki Jan 2021

Implication Of Manifold Assumption In Deep Learning Models For Computer Vision Applications, Marzieh Edraki

Electronic Theses and Dissertations, 2020-2023

The Deep Neural Networks (DNN) have become the main contributor in the field of machine learning (ML). Specifically in the computer vision (CV), there are applications like image and video classification, object detection and tracking, instance segmentation and visual question answering, image and video generation are some of the applications from many that DNNs have demonstrated magnificent progress. To achieve the best performance, the DNNs usually require a large number of labeled samples, and finding the optimal solution for such complex models with millions of parameters is a challenging task. It is known that, the data are not uniformly distributed …


Development Of A Real Time Human Face Recognition Software System, Askar Boranbayev, Seilkhan Boranbayev, Mukhamedzhan Amirtaev, Malik Baimukhamedov, Askar Nurbekov Jan 2021

Development Of A Real Time Human Face Recognition Software System, Askar Boranbayev, Seilkhan Boranbayev, Mukhamedzhan Amirtaev, Malik Baimukhamedov, Askar Nurbekov

Physics & Astronomy Faculty Publications

In this study, a system for real-time face recognition was built using the Open Face tools of the Open CV library. The article describes the methodology for creating the system and the results of its testing. The Open CV library has various modules that perform many tasks. In this paper, Open CV modules were used for face recognition in images and face identification in real time. In addition, the HOG method was used to detect a person by the front of his face. After performing the HOG method, 128 face measurements were obtained using the image encoding method. A convolutional …


Artificial Intelligence As Evidence, Paul W. Grimm, Maura R. Grossman, Gordon V. Cormack Jan 2021

Artificial Intelligence As Evidence, Paul W. Grimm, Maura R. Grossman, Gordon V. Cormack

Faculty Scholarship

This article explores issues that govern the admissibility of Artificial Intelligence (“AI”) applications in civil and criminal cases, from the perspective of a federal trial judge and two computer scientists, one of whom also is an experienced attorney. It provides a detailed yet intelligible discussion of what AI is and how it works, a history of its development, and a description of the wide variety of functions that it is designed to accomplish, stressing that AI applications are ubiquitous, both in the private and public sectors. Applications today include: health care, education, employment-related decision-making, finance, law enforcement, and the legal …


Assessment And Learning In Knowledge Spaces (Aleks) Adaptive System Impact On Students' Perception And Self-Regulated Learning Skills, Honda Harati, Laura Sujo-Montes, Chih-Hsiung Tu, Shadow J.W. Armfield, Cherng-Jyh Yen Jan 2021

Assessment And Learning In Knowledge Spaces (Aleks) Adaptive System Impact On Students' Perception And Self-Regulated Learning Skills, Honda Harati, Laura Sujo-Montes, Chih-Hsiung Tu, Shadow J.W. Armfield, Cherng-Jyh Yen

Educational Leadership & Workforce Development Faculty Publications

Adaptive learning is an educational method that uses computer algorithms and artificial intelligence (AI) to customize learning materials and activities based on each user's model. Adaptive learning has been used for more than 20 years. However, it is still unique, and no other system could bring more or even similar capabilities than the ones adaptive technology offers, including the application of AI, psychology, psychometrics, machine learning, and providing a personalized learning environment. However, there are not many studies on its practicality, usefulness, improving students' learning skills, students' perception, etc., due to the limited number of institutes investing in this new …


Identification And Classification Of Radio Pulsar Signals Using Machine Learning, Di Pang Jan 2021

Identification And Classification Of Radio Pulsar Signals Using Machine Learning, Di Pang

Graduate Theses, Dissertations, and Problem Reports (ETD)

Automated single-pulse search approaches are necessary as ever-increasing amount of observed data makes the manual inspection impractical. Detecting radio pulsars using single-pulse searches, however, is a challenging problem for machine learning because pul- sar signals often vary significantly in brightness, width, and shape and are only detected in a small fraction of observed data.

The research work presented in this dissertation is focused on development of ma- chine learning algorithms and approaches for single-pulse searches in the time domain. Specifically, (1) We developed a two-stage single-pulse search approach, named Single- Pulse Event Group IDentification (SPEGID), which automatically identifies and clas- …


Deep Fingerprint Matching From Contactless To Contact Fingerprints For Increased Interoperability, Alexander James Wilson Jan 2021

Deep Fingerprint Matching From Contactless To Contact Fingerprints For Increased Interoperability, Alexander James Wilson

Graduate Theses, Dissertations, and Problem Reports (ETD)

Contactless fingerprint matching is a common form of biometric security today. Most smartphones and associated apps now let users opt into using this form of biometric security. However, it’s difficult to match a finger-photo to a fingerprint because of perspective distortion occurring at the edges of the finger-photo, so direct matching using conventional methods will not be as accurate due to a lack of sufficient matching minutiae points. To address this issue, we propose a deep model, Perspective Distortion Rectification Model (PDRM), to estimate the fingerprint correspondence for finger-photo images in order to recover more minutiae points. Not only do …


Ensemble Encoder-Decoder Models For Predicting Land Transformation, Pariya Pourmohammadi Jan 2021

Ensemble Encoder-Decoder Models For Predicting Land Transformation, Pariya Pourmohammadi

Graduate Theses, Dissertations, and Problem Reports (ETD)

In studying dynamic and complex processes which are influenced by a system of inter-connected driving variables, it is crucial to apply models that can learn the complexity of the interactions. Land transformation is one of such complex processes, prediction of which can help to mitigate severe climate situations and improve the resiliency of communities. In this study, a multi-spectral set of data cubes is used to capture various characteristics of a geographic region. Based on the data cube, a feature space is constructed using socio-economic attributes, terrain characteristics, and landscape traits of the study region. Two-dimensional and three-dimensional convolutional neural …


Association Of Incident Cancer To Low-Value Care And Healthcare Cost Burden Among Elderly Medicare Beneficiaries, Chibuzo Iloabuchi Jan 2021

Association Of Incident Cancer To Low-Value Care And Healthcare Cost Burden Among Elderly Medicare Beneficiaries, Chibuzo Iloabuchi

Graduate Theses, Dissertations, and Problem Reports (ETD)

In the United States (US), 25% of healthcare spending is considered wasteful because it is spent reimbursing low-value care. Low-value care is the utilization of healthcare services, medical tests, and procedures that have unclear or no clinical benefit to patients but still exposes them to risk. World-wide, low-value care imposes a significant economic burden on patients, payers, governments, and society. Cancer care among older adults > 65 years is one of the biggest drivers of healthcare expenditure in the US and accounts for nearly 40% of all spending, and low-value care among cancer patients is prevalent and contributes to the financial …


Fakespotter: A Simple Yet Robust Baseline For Spotting Ai-Synthesized Fake Faces, Run Wang, Felix Juefei-Xu, Lei Ma, Xiaofei Xie, Yihao Huang, Jian Wang, Yang Liu Jan 2021

Fakespotter: A Simple Yet Robust Baseline For Spotting Ai-Synthesized Fake Faces, Run Wang, Felix Juefei-Xu, Lei Ma, Xiaofei Xie, Yihao Huang, Jian Wang, Yang Liu

Research Collection School Of Computing and Information Systems

In recent years, generative adversarial networks (GANs) and its variants have achieved unprecedented success in image synthesis. They are widely adopted in synthesizing facial images which brings potential security concerns to humans as the fakes spread and fuel the misinformation. However, robust detectors of these AI-synthesized fake faces are still in their infancy and are not ready to fully tackle this emerging challenge. In this work, we propose a novel approach, named FakeSpotter, based on monitoring neuron behaviors to spot AIsynthesized fake faces. The studies on neuron coverage and interactions have successfully shown that they can be served as testing …


Who Am I?: Towards Social Self-Awareness For Intelligent Agents, Budhitama Subagdja, Han Yi Tay, Ah-Hwee Tan Jan 2021

Who Am I?: Towards Social Self-Awareness For Intelligent Agents, Budhitama Subagdja, Han Yi Tay, Ah-Hwee Tan

Research Collection School Of Computing and Information Systems

Most of today’s AI technologies are geared towards mastering specific tasks performance through learning from a huge volume of data. However, less attention has still been given to make the AI understand its own purposes or be responsible socially. In this paper, a new model of agent is presented with the capacity to represent itself as a distinct individual with identity, a mind of its own, unique experiences, and social lives. In this way, the agent can interact with its surroundings and other agents seamlessly and meaningfully. A practical framework for developing an agent architecture with this model of self …


The Value Of Humanization In Customer Service, Yang Gao, Huaxia Rui, Shujing Sun Jan 2021

The Value Of Humanization In Customer Service, Yang Gao, Huaxia Rui, Shujing Sun

Research Collection School Of Computing and Information Systems

As algorithm-based agents become increasingly capable of handling customer service queries, customers are often uncertain whether they are served by humans or algorithms, and managers are left to question the value of human agents once the technology matures. The current paper studies this question by quantifying the impact of customers' enhanced perception of being served by human agents on customer service interactions. Our identification strategy hinges on the abrupt implementation by Southwest Airlines of a signature policy, which requires the inclusion of an agent's first name in responses on Twitter, thereby making the agent more humanized in the eyes of …