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Full-Text Articles in Health and Medical Administration

Srategi Pemasaran Rsud Prof. Dr. H.M. Chatib Quzwain Sarolangun Jambi Tahun 2018, Ahmad Bajri, Wahyu Sulistiadi Feb 2019

Srategi Pemasaran Rsud Prof. Dr. H.M. Chatib Quzwain Sarolangun Jambi Tahun 2018, Ahmad Bajri, Wahyu Sulistiadi

Jurnal ARSI : Administrasi Rumah Sakit Indonesia

Undang-Undang No.36/2009 Pasal 34 Ayat 2 states that the community has the right to obtain health protection from the state. In order to regulate comprehensive health protection for the community, the government requires all hospitals, both government and private hospitals to take part in the National Health Insurance / JKN Program. In this regard, the General Hospital of Prof. Dr. H.M. Chatib Quzwain is a class C regional hospital that has only been operating since 2008, so there are still many shortcomings and limitations, especially in the field of services and supporting facilities. Knowing this, efforts have been made to …

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Strategi Peningkatan Mutu Dan Keselamatan Pasien Di Rumah Sakit Umum Daerah Kepulauan Seribu Tahun 2019 – 2023, Agus Ariyanto Haryoso, Dumilah Ayuningtyas Feb 2019

Strategi Peningkatan Mutu Dan Keselamatan Pasien Di Rumah Sakit Umum Daerah Kepulauan Seribu Tahun 2019 – 2023, Agus Ariyanto Haryoso, Dumilah Ayuningtyas

Jurnal ARSI : Administrasi Rumah Sakit Indonesia

Quality of service and patient savety now adays has become the main demand of hospital customer, even now, become one of evaluation point in hospital accreditation. Nevertheless, quality and patient savety in Kepulauan Seribu Public Hospital (RSUD Kepulauan Seribu) has not been accredited yet. RSUD Kepulauan Seribu plans to increase quality and patient savety so that can go through accreditation. This thesis aims to arrange strategies of Quality improvement and Patient Savety in Years 2019- 2023. The study in this thesis is qualitative. The study digs informations from informans to obtain internal and external factors hich used to arrange strategies. …

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Variasi Biaya Sectio Caesaria Di Rumah Sakit Indonesia, Tetriadi Tetriadi, Atik Nurwahyuni Oct 2018

Variasi Biaya Sectio Caesaria Di Rumah Sakit Indonesia, Tetriadi Tetriadi, Atik Nurwahyuni

Jurnal ARSI : Administrasi Rumah Sakit Indonesia

Pricing / variation of costs is one of the strategic steps that must be taken because it refers to costs incurred, both marginal and total costs, including indirect costs (overhead costs). Cesarean section (SC) surgery is one of the most common actions performed in the operating room which also requires careful planning of service costs, so that the appropriate price setting for the hospital can do activities without reducing service quality. This paper aims to look at the different costs of SC in Indonesia based on the class / level of the hospital and hospital ownership, whether the hospital is …

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Metode Pendekatan Top-Down Dan Bottom-Up: Strategi Marketing Penetapan Harga Di Pelayanan Kesehatan, Muchtar Muchtar, Wahyu Sulistiadi Oct 2018

Metode Pendekatan Top-Down Dan Bottom-Up: Strategi Marketing Penetapan Harga Di Pelayanan Kesehatan, Muchtar Muchtar, Wahyu Sulistiadi

Jurnal ARSI : Administrasi Rumah Sakit Indonesia

The marketing mix consists of product, price, place and promotion. Pricing in health services is an important mix that can be done through the top-down and bottom-up approach. The purpose of this paper is to review the differences between the top-down and bottom-up approaches to pricing health services. Method: This literature review is conducted in December 2018. Research related to the top-down and bottom-up approaches to pricing health services is sought by using valid keywords, including top down approaches, bottom-up approaches and costing through PubMed, Science Direct and EBSCO. Results & Discussion: A total of 10 papers were selected for …

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Hubungan Bauran Pemasaran (Marketing Mix) Dengan Loyalitas Pelanggan: Systematic Review, Leawaty Leawaty, Wahyu Sulistiadi Oct 2018

Hubungan Bauran Pemasaran (Marketing Mix) Dengan Loyalitas Pelanggan: Systematic Review, Leawaty Leawaty, Wahyu Sulistiadi

Jurnal ARSI : Administrasi Rumah Sakit Indonesia

Marketing activities in the business era are now an important factor for maintaining and developing a business. The higher the level of competition in the business, requires management to innovate in maintaining its customers. This activity is to create loyal customers. Customer loyalty is very important for the continuity of a business. To find out the marketing mix relationship with customer loyalty. Preferred Reporting Items for Systematic Reviews and Meta Analyzes (PRISMA) are evidence-based methods for conducting systematic reviews. Based on the results of the research at the Pulmo Clinic of Paru Batu Hospital, several conclusions can be obtained that …

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Identifikasi Faktor–Faktor Yang Berpengaruh Terhadap Medical Tourism Pada Rumah Sakit Di Indonesia, Ayu Nadya Kusumawati Oct 2018

Identifikasi Faktor–Faktor Yang Berpengaruh Terhadap Medical Tourism Pada Rumah Sakit Di Indonesia, Ayu Nadya Kusumawati

Jurnal ARSI : Administrasi Rumah Sakit Indonesia

Medical tourism is an activity carried out by an individual to get a health service or medical care abroad. In the effort to develop the health system and competition and the impact of health globalization, it does not rule out the possibility that medical tourism raises intense competition among hospitals in providing quality services and superior service products provided by hospitals in attracting foreign patients to come get treatment. Objective of this research is to determined factors that affect hospital to be medical tourism’s aim. Methods in this research is literature review from international journals. The results is hospital needs …

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Rumah Sakit Syariah Strategi Pemasaran Vs Syiar, Mala Hayati, Wahyu Sulistiadi Oct 2018

Rumah Sakit Syariah Strategi Pemasaran Vs Syiar, Mala Hayati, Wahyu Sulistiadi

Jurnal ARSI : Administrasi Rumah Sakit Indonesia

The phenomenon of sharia awareness among the people of Indonesia, moves the economy in various aspects of people's lives, including the health service sector. The community begins to choose products that are not only quality from the medical side, but also get psychosocial safe services framed with Islamic values. Very open market opportunities to capture these symptoms. Sharia hospitals try to answer this challenge by packaging Islamic values into their service standards. Literature studies sourced from various scopus indexed international journals and google scholar. The concept of sharia hospitals that carry spiritual values is in line with the marketing 3.0 …

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Analisis Produk Layanan Rumah Sakit Dalam Lingkup Bauran Pemasaran, Rahmawati Rahmawati Oct 2018

Analisis Produk Layanan Rumah Sakit Dalam Lingkup Bauran Pemasaran, Rahmawati Rahmawati

Jurnal ARSI : Administrasi Rumah Sakit Indonesia

Hospitals as large service institutions, are required to be able to fulfill public health services well, this is due to a lot of competition and if they do not pay attention to these demands, it will be difficult to maintain their survival. Some breakthroughs in health services are a necessity especially to bridge the level of social differences in health services on the one hand to find the right form of funding efficiency for the community on the other hand. For this reason, the hospital must be able to develop a marketing strategy through an effective and efficient marketing mix …

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The Impact Of Medical Tourism Industry For The Hospital Services And Marketing Activities: A Systematic Review, Nadya Aviliyani Taufik, Wahyu Sulistiadi Oct 2018

The Impact Of Medical Tourism Industry For The Hospital Services And Marketing Activities: A Systematic Review, Nadya Aviliyani Taufik, Wahyu Sulistiadi

Jurnal ARSI : Administrasi Rumah Sakit Indonesia

The relationship between the health industry and tourism has produced what is called medical tourism which is one of the largest and fastest growing service industries in the world and is a profitable business for the destination country. To capture the many medical tourists it is necessary to recognize the vital factors that influence the decision of medical tourists to choose the destination country by implementing marketing strategies and good health services. Using Systematic Review with PRISMA method retrieved from online database such as PubMed, and Google Scholar using a keyword “Medical tourism” AND “hospital services” AND “marketing”. The end …

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Analisis Penerapan Prinsip Keselamatan Pasien Dalam Pemberian Obat Terhadap Terjadinya Medication Error Di Rawat Inap Rumah Sakit X Tahun 2018, Lediana Tampubolon, Pujianto Pujianto Jun 2018

Analisis Penerapan Prinsip Keselamatan Pasien Dalam Pemberian Obat Terhadap Terjadinya Medication Error Di Rawat Inap Rumah Sakit X Tahun 2018, Lediana Tampubolon, Pujianto Pujianto

Jurnal ARSI : Administrasi Rumah Sakit Indonesia

Medication error is the incident of a drug provision that can inflicting injury to the patient with should be able to prevent as long as in control of a trained health professional, and of patients itself. From the 10 fact from World Health Organization on patient safety for the developing country in 2017 mentioned that 1 of 10 patients treated at hospital runs the risk against an onset of medical error and drug mistakes that may cause adverse effect. From the data of patient safety incident in hospital X performed from 2015 until 2016 there were 30 cases of patient …

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Pengaruh Pengetahuan, Sikap Dan Motivasi Terhadap Kepatuhan Dokter Dalam Penulisan Diagnosis Pada Resume Medis Di Rs Zahirah 2018, Muhammad Husni Jun 2018

Pengaruh Pengetahuan, Sikap Dan Motivasi Terhadap Kepatuhan Dokter Dalam Penulisan Diagnosis Pada Resume Medis Di Rs Zahirah 2018, Muhammad Husni

Jurnal ARSI : Administrasi Rumah Sakit Indonesia

The writing of a diagnosis on medical resume is the responsibility of the physician in charge of the patient (DPJP), for the benefit of BPJS claims. This relates to doctors' compliance in the diagnosis of medical resumes. Knowledge, attitudes, and motivations affect the physician's neck in writing the diagnosis on medical resume. This study aims to determine the influence of knowledge, attitudes, and motivation either partially or simultaneously to the doctor's compliance in the writing of the diagnosis on medical resume at Zahirah Hospital in 2018. This research is quantitative analytic, with cross sectional and prospective approach. The results showed …

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Analisis Faktor Yang Berhubungan Dengan Turnover Perawat Di Rumah Sakit Awal Bros Batam Tahun 2017, Luvi Christiani, Jaslis Ilyas Jun 2018

Analisis Faktor Yang Berhubungan Dengan Turnover Perawat Di Rumah Sakit Awal Bros Batam Tahun 2017, Luvi Christiani, Jaslis Ilyas

Jurnal ARSI : Administrasi Rumah Sakit Indonesia

Hospitals as plenary health service providers have an obligation to maintain the quality of services provided. The nurse is one of the spearheads of service and is the largest part of the hospital's resources. The quality of nursing services with the main goal is to maintain patient safety by controlling the turnover rate. During 2015 to 2017 there were 15.4%, 14.3%, and 18.9% turnover rates for nurses at awal bros hospital batam. The method of research are quantitative and qualitative approach to determine factors related to nurse turnover. Quantitative research for all nurses who had left was 79 people. Qualitative …

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Analisis Kebutuhan Tenaga Ahli Teknologi Laboratorium Medik Berdasarkan Beban Kerja Di Unit Laboratorium Klinik Rumah Sakit Santa Maria Pekanbaru, Arifin Arifin, Amal Chalik Sjaaf Jun 2018

Analisis Kebutuhan Tenaga Ahli Teknologi Laboratorium Medik Berdasarkan Beban Kerja Di Unit Laboratorium Klinik Rumah Sakit Santa Maria Pekanbaru, Arifin Arifin, Amal Chalik Sjaaf

Jurnal ARSI : Administrasi Rumah Sakit Indonesia

The main challenge of the clinical laboratory unit in hospitals nowdays is making expenditures efficiency, especially human resources expenditures. On the other hand, patients and doctors normally request faster and more accurate laboratory checking results. The purpose of this study is to get proper number of medical laboratory technology experts needed based on workload in Santa Maria Pekanbaru Hospital Clinical Laboratory Unit. Research method applied is operational research with quantitative and qualitative analysis. Workload analysis was done toward the whole medical laboratory technology experts, which were 15 person, with the combination method of work sampling and daily log. The calculation …

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The Potential Role Of Indonesia’S Universal Health Coverage In Management Of Severe-To-Profound Hearing Loss Through Cochlear Implantation, Trimartani Trimartani, Adik Wibowo Jun 2018

The Potential Role Of Indonesia’S Universal Health Coverage In Management Of Severe-To-Profound Hearing Loss Through Cochlear Implantation, Trimartani Trimartani, Adik Wibowo

Jurnal ARSI : Administrasi Rumah Sakit Indonesia

This study aimed to evaluate the role of Jaminan Kesehatan Nasional (JKN) in improving the quality of cochlear implant services using Strength, Weakness, Opportunity, and Threat (SWOT) analysis. The study identified the internal factors of the cochlear implant center in Cipto Mangunkusumo Hospital as a consideration for developing hospital policies and the external factors to determine strategies for future development. The role of JKN was highlighted on the SWOT analysis, showing that the cochlear implant center was strategically located, thus increased the quality and the competitive factor compared to other hospitals. Strength-Opportunity strategy was recommended in improving service quality and …

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Correlation Between Laboratory Turnaround Time In Pediatric Emergency Departement And Length Of Stay, Putu Diah Pratiwi, Dyah Kanya Wati, I Nyoman Budi Hartawan Jun 2018

Correlation Between Laboratory Turnaround Time In Pediatric Emergency Departement And Length Of Stay, Putu Diah Pratiwi, Dyah Kanya Wati, I Nyoman Budi Hartawan

Jurnal ARSI : Administrasi Rumah Sakit Indonesia

A quick and precise diagnosis is essential in hospital services, especially in the emergency department. In condition with high volume patients, perfomance of laboratory usually decreases. Studies which identify directly the delay of laboratory examinations in emergency department in relation to length of stay in wards have not been conducted. We did correlative study using secondary data obtained from medical records. Inclusion criteria was child, age range from 29 days to 12 years old who needed supporting laboratory examinations, directly admitted to wards or PICU after getting treatments in emergency department. Exclusion criteria was child with growth and developmental problem, …

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Effect Of Febrile Neutropenia Guideline’S Implementation On Death Rate In Dharmais Cancer Center Hospital, Dody Ranuhardy Jun 2018

Effect Of Febrile Neutropenia Guideline’S Implementation On Death Rate In Dharmais Cancer Center Hospital, Dody Ranuhardy

Jurnal ARSI : Administrasi Rumah Sakit Indonesia

Febrile neutropenia may have a high morbidity and mortality impact for the patient. The death rate of febrile neutropenia in 2002 was 38.8%, while in 2009 was 27.3%. The difference in mortality rates could caused by several factors such as availability of the Neutropenic Fever Management Guidelines in 2006, in addition to infrastructure, human resources and equipment. This study aims to determine the effect of the availability of the guideline and other factors to cancer mortality rate in the compromised immune isolation room of Dharmais Hospital. This study is a cross-sectional retrospective study which investigate mortality rates and compare with …

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Analisis Sistem Pelayanan Penyakit Jantung Di Rsud Dr. Kanujoso Djatiwibowo Balikpapan Tahun 2014, Ahmad Jais Feb 2018

Analisis Sistem Pelayanan Penyakit Jantung Di Rsud Dr. Kanujoso Djatiwibowo Balikpapan Tahun 2014, Ahmad Jais

Jurnal ARSI : Administrasi Rumah Sakit Indonesia

Decomposition Analysis System is operating a system that includes identification efforts objectives, activities, implementation of activities, the situation faced and information needed at each stage of system implementation. This study uses a blend of Systems Theory approach Donabedian-Azwar, the principal stages of Structural or Input Process-Output or Outcome to look at heart disease care system in hospitals Dr.Kanujoso Djatiwibowo Balikpapan 2014. The study was conducted from April to November 2015, using a design qualitative descriptive analytic method. Analysis was performed with the data derived from the study of medical documents cardiac patients in hospitals Dr Kanujoso Djatiwibowo Balikpapan in 2014, …

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Faktor-Faktor Yang Berhubungan Dengan Budaya Keselamatan Pasien Di Rumah Sakit Karya Bhakti Pratiwi Bogor Tahun 2015, Yulia Yasmi Feb 2018

Faktor-Faktor Yang Berhubungan Dengan Budaya Keselamatan Pasien Di Rumah Sakit Karya Bhakti Pratiwi Bogor Tahun 2015, Yulia Yasmi

Jurnal ARSI : Administrasi Rumah Sakit Indonesia

Adverse even (AE) in RSKBP ranged from 0.31% to 3.01% with a mortality rate of 2.22%.AE in RSKBP still considered under-reporting because most AE not reported. Building a culture of patient safety is an important element to improve patient safety and quality. This research aims to know the culture of patient safety and the factors related to the patient safety culture in RSKBP 2015. The study was conducted in March to April 2015, with a sample of 115 respondents it is Sequential explanatory research design. The data analysis with regression logistic.Patient safety culture in RSKBP still lacking. Factors related to …

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Upaya Menurunkan Waktu Tunggu Obat Pasien Rawat Jalan Dengan Analisis Lean Hospital Di Instalasi Farmasi Rawat Jalan Rs Atma Jaya, Danyel Suryana Feb 2018

Upaya Menurunkan Waktu Tunggu Obat Pasien Rawat Jalan Dengan Analisis Lean Hospital Di Instalasi Farmasi Rawat Jalan Rs Atma Jaya, Danyel Suryana

Jurnal ARSI : Administrasi Rumah Sakit Indonesia

One option to increase efficiency, service quality and patient safety in the United States of America is by using the Lean Thinking concept, which are implemented in Hospitals to become a Lean Hospital. In Atma Jaya Hospital, a class B study private hospital, the research analyses the workflow of prescription sevice in outpatient pharmacy departement to act as data for improvement analysis. Also, by utilizing Root Cause Analysis (RCA), operational research methology, in-depth observation and interviews are conducted at compounding and non-compounding medicine storage of Outpatient Patient Departement, the result shows non-value added activities reaches 85%, while value added activities …

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Faktor-Faktor Penyebab Klaim Tertunda Bpjs Kesehatan Rsud Dr. Kanujoso Djatiwibowo Periode Januari – Maret 2016, Antonius Artanto Ep Feb 2018

Faktor-Faktor Penyebab Klaim Tertunda Bpjs Kesehatan Rsud Dr. Kanujoso Djatiwibowo Periode Januari – Maret 2016, Antonius Artanto Ep

Jurnal ARSI : Administrasi Rumah Sakit Indonesia

There was 10-15% pending of claim because uncomplete medic in Dr. Kanujoso Djatiwiwo Hospital. The purpose of this study is to find factors affecting pending of claims of Badan Penyelenggara Jaminan Sosial Kesehatan as claims guidance and contract paper. Data sources has taken from pending of claims of dr Kanujoso Djatiwibowo hospital periode January – March 2016 and see the deeper problem behind this problems through informans. This study is quantitative qualitative research with analitic describtion method with retrospective study from pending of claims, interview and discussion. The result from this study shows factor affecting pending of claims is the …

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Kajian Gaya Kepemimpinan Dan Profil Organisasi Terhadap Pencapaian Target Rencana Strategis Rs Katolik Di Palembang Periode 2015-2016, Martina Ovinda Suandi Feb 2018

Kajian Gaya Kepemimpinan Dan Profil Organisasi Terhadap Pencapaian Target Rencana Strategis Rs Katolik Di Palembang Periode 2015-2016, Martina Ovinda Suandi

Jurnal ARSI : Administrasi Rumah Sakit Indonesia

Strategic plan is an integral part of the business organization. Leadership styles and variable in organization’s profile have an importantrole to attainment the target ofstrategic plan. Thisstudy was analyzing the relationship of leadership style and organization's profile to attain the target of 2015-2016 Catholic Hospitals’ Strategic Plan in Palembang, using cross sectional design with quantitative approach followed by qualitative approach. The study was conducted in two hospitals with B type and C type. The results showed that the dominant leadership style is supporting with the flexibility. Three variable of organizational profile (organization environ, organizational relation and organizational situation) half was …

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Analisis Pengendalian Persediaan Obat Antibiotik Di Rs Meilia Pada Tahun 2014 Dengan Menggunakan Metode Analisis Abc Indeks Kritis, Myrna Octaviany Feb 2018

Analisis Pengendalian Persediaan Obat Antibiotik Di Rs Meilia Pada Tahun 2014 Dengan Menggunakan Metode Analisis Abc Indeks Kritis, Myrna Octaviany

Jurnal ARSI : Administrasi Rumah Sakit Indonesia

The purpose of this research is to analyze antibiotics inventory control using ABC critical index method at Meilia Hospital in 2014. The design of this research is a descriptive quantitative research. In this research the data is based on the consumed antibiotics in January to December 2014 and the critical index value of antibiotics. The result showed that the group A consisted of 10 items with a value of Rp 2.114.748.870,- (39.91%). The group B consisted of 45 items with a value of Rp 2.380.506.460,- (44.92%). The group C consisted of 110 items with a value of Rp 803.183.274,- (15.17%). …

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Faktor-Faktor Yang Berpengaruh Terhadap Lama Waktu Tunggu Rawat Jalan Di Rumah Sakit Santa Elisabeth Batam Tahun 2016, Timbul Mei Silitonga Feb 2018

Faktor-Faktor Yang Berpengaruh Terhadap Lama Waktu Tunggu Rawat Jalan Di Rumah Sakit Santa Elisabeth Batam Tahun 2016, Timbul Mei Silitonga

Jurnal ARSI : Administrasi Rumah Sakit Indonesia

Long waiting time of service in the Outpatient Unit describes the performance and quality of hospital’s service against its customers. The purpose of this research is to know the average length of outpatient waiting time as well as the factors associated with it, are reviewed through the approach of Malcolm Baldrige in health which includes: organization profile; leadership; strategic plan; focus on customers; measurement, analysis and management of knowledge; focusing on human resources; focus on process and outcomes. The research method used was the sequential explanatory, a mix methods between quantitative research that reinforced by qualitative research. Quantitative data collection …

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Strategi Pemasaran Poli Bedah Estetik Bali Royal Hospital (Bros) Denpasar, Deity Indrayati Nugraha Oct 2017

Strategi Pemasaran Poli Bedah Estetik Bali Royal Hospital (Bros) Denpasar, Deity Indrayati Nugraha

Jurnal ARSI : Administrasi Rumah Sakit Indonesia

This study aims to create a good marketing strategy to determine the problems faced so it is expected that in the end the number of visits to the aesthetic surgery surgery BROS Denpasar has increased. This research uses qualitative method with observation, and in-depth interview. From the product-price mix, there are several strategies, namely by providing variations of products or additional services, buying aesthetic surgical instruments with the latest technology, and can also lower the rates of aesthetic surgery services. For the price place mix, the strategy is to move the esthetic surgical poly to a more private room. The …

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Analisis Kesiapan Rumah Sakit Umum Daerah Kramat Jati Menjadi Health Promoting Hospital Tahun 2017, Winarto Winarto Oct 2017

Analisis Kesiapan Rumah Sakit Umum Daerah Kramat Jati Menjadi Health Promoting Hospital Tahun 2017, Winarto Winarto

Jurnal ARSI : Administrasi Rumah Sakit Indonesia

The readiness of Regional General Hospital (RSUD) of Kramat Jati to become Health Promoting Hospital (HPH) is very important based on Health Promotion Standard of Ministry of Health Republic of Indonesia Year 2011. Therefore, the purpose of this research is to know the preparedness of RSUD Kramat Jati become Health Promoting Hospital, done by qualitative approach. The results showed that from six (6) standard of hospital health promotion, one (1) standard of hospital health promotion has been fulfilled by RSUD Kramat Jati, while five (5) standard of health promotion of hospital have not been fulfilled. Preparation of technical policies for …

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Analisis Kesiapan Sistem Remunerasi Berdasarkan Peraturan Gubernur Provinsi Dki Jakarta Nomor 222 Tahun 2016 Di Rsud Pesanggrahan Tahun 2017, Endah Kartika Dewi Oct 2017

Analisis Kesiapan Sistem Remunerasi Berdasarkan Peraturan Gubernur Provinsi Dki Jakarta Nomor 222 Tahun 2016 Di Rsud Pesanggrahan Tahun 2017, Endah Kartika Dewi

Jurnal ARSI : Administrasi Rumah Sakit Indonesia

RSUD Pesanggrahan as a Health Service Unit of Special Capital Region of Jakarta which has applied financial pattern of Regional Public Service Board (BLUD). This research uses quantitative with simulation of system calculation to be applied and qualitative with explore stakeholder perception readiness with indepth interview. From the result of research it is known that in general the informant is satisfied with the income received now. And from the simulate conducted, RSUD Pesanggrahan has not been able to apply the system based on Governor Regulation No. 222/2016 yet. Suggestion to the Health Department as a regulator is to give the …

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Analisis Standar Kompetensi Tenaga Kesehatan Di Rumah Sakit Bhakti Yudha Depok Tahun 2017, Syifa Silviana Oct 2017

Analisis Standar Kompetensi Tenaga Kesehatan Di Rumah Sakit Bhakti Yudha Depok Tahun 2017, Syifa Silviana

Jurnal ARSI : Administrasi Rumah Sakit Indonesia

Competency of healthcare provider has significant impact on performance of the hospital. Measuring competency of healthcare provider are essential to improve better quality of service provisioned. The study evaluates competency of healthcare provider at Bhakti Yudha Hospital by using the competency standards established by multiple organizations of Indonesian national healthcare provider association mapped against eight units of health provider. The result stated that competency level of healthcare providers at Bhakti Yudha Hospital have had not met the expectations. It is concluded that working experiences and number of relevant training received has significant impact on competency level of healthcare provider.

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Analisis Elemen Bauran Pemasaran Yang Mempengaruhi Loyalitas Pelanggan Rumah Sakit: Systematic Review, Elisabeth Dewi Agustine Oct 2017

Analisis Elemen Bauran Pemasaran Yang Mempengaruhi Loyalitas Pelanggan Rumah Sakit: Systematic Review, Elisabeth Dewi Agustine

Jurnal ARSI : Administrasi Rumah Sakit Indonesia

Increasing the number of hospitals improves the competitive of medical services. Hospitals must have the right marketing strategy to retain old customers and attract new customers. To increase of the hospital customer loyalty, the marketing mix can be use as tool. Aim: To know the marketing mix elements that influence the loyalty of hospital customers. Preferred report items for systematic reviews and meta-analyzes (PRISMA) are evidence based methods for performing systematic reviews. There are 33.33% of the 9 studies that mention 7 elements (product, price, place, people, process, physical evidence, promotion) in the marketing mix, all of which affect the …

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Analisis Penerapan Program Pencegahan Dan Pengendalian Infeksi Di Ruang Rawat Inap Rsud Tebet Tahun 2017, Tetyana Madjid Oct 2017

Analisis Penerapan Program Pencegahan Dan Pengendalian Infeksi Di Ruang Rawat Inap Rsud Tebet Tahun 2017, Tetyana Madjid

Jurnal ARSI : Administrasi Rumah Sakit Indonesia

The focus of this research is indentifying infection prevention and control program in Tebet hospital through observation of nursing action on infusion, bandage, injecting and waste management, and indentifying nurse’s characteristics, policies, facilities, monitoring and reporting of infection. This research using qualitative and quantitative approach. Unit analysis of this research is 105 of actions mentioned above by all nurses in the inpatient room. The results of this study show that most of the actions performed by the nurses were good, analysis with univariat, bivariat and logistic regression of multivariat. The most affecting variables is the reporting of infection. Suggestions for …

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Penerapan Lean Thinking Untuk Mereduksi Waktu Boarding Pasien Igd Ke Rawat Inap Di Rsud Koja Tahun 2017, Theryoto Theryoto Oct 2017

Penerapan Lean Thinking Untuk Mereduksi Waktu Boarding Pasien Igd Ke Rawat Inap Di Rsud Koja Tahun 2017, Theryoto Theryoto

Jurnal ARSI : Administrasi Rumah Sakit Indonesia

The implementation of the National Health Insurance Program (Program JKN) affects the increased number of patients to emergency unit and boarding patients that resulting crowding in the emergency unit. Koja Hospital has implemented bed management in order to reduce the boarding time of emergency unit patients but has not succeeded, so an effort to help reducing the boarding time of emergency unit patients to inpatient in order to continuous improvement was done using the lean thinking principle. This research uses operational research method and intervention with PDCA (Plan, Do, Check, Action) cycle. The study revealed that lean thinking approach could …

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