Open Access. Powered by Scholars. Published by Universities.®

Operations Research, Systems Engineering and Industrial Engineering Commons

Open Access. Powered by Scholars. Published by Universities.®

Artificial Intelligence and Robotics

Institution
Keyword
Publication Year
Publication
Publication Type
File Type

Articles 1171 - 1200 of 4243

Full-Text Articles in Operations Research, Systems Engineering and Industrial Engineering

Job Shop Rescheduling Under Recessive Disturbance Based On Digital Twin, Dinghui Wu, Tongrui Zhang, Xiuli Zhang Mar 2022

Job Shop Rescheduling Under Recessive Disturbance Based On Digital Twin, Dinghui Wu, Tongrui Zhang, Xiuli Zhang

Journal of System Simulation

Abstract: A new shop rescheduling model driven by digital twin is proposed to solve the problems of disturbance cumulative rescheduling. A scheduling parameter updating method is proposed and a random probability distribution is used to describe the distribution of scheduling parameters to improve the accuracy of scheduling parameters. An implicit disturbance detection model is built based on Siamese Network using real-time data as input to realize the start time of rescheduling. The sample data for scheduling knowledge mining are extracted from the historical scheduling scenarios. Through the Pseudo-Siamese CNN, the mapping relationship between the Process state and machine state is …


Research On Binocular Ranging System Based On Image Features, Jinghui Yang, Dekang Liu, Wanhe Du, Lining Xing Mar 2022

Research On Binocular Ranging System Based On Image Features, Jinghui Yang, Dekang Liu, Wanhe Du, Lining Xing

Journal of System Simulation

Abstract: Aiming at the problems of large measurement error, single image information, and poor real-time performance in binocular vision ranging, a binocular ranging method based on ORB (oriented fast and rotated brief) features is proposed. Median filtering is performed on the video frame, the ORB feature of the image is extracted, and the Hamming distance with the best matching effect is selected through experiments. The RANSAC (random sample consensus) model estimation is performed on the selected matching points, the mismatches are removed, the model relationship between parallax and true distance is analyzed, the optimal ranging model is constructed and verified …


Research On Optimization Of Airport Cargo Business Based On Deep Reinforcement Learning, Hongwei Wang, Peng Yang Mar 2022

Research On Optimization Of Airport Cargo Business Based On Deep Reinforcement Learning, Hongwei Wang, Peng Yang

Journal of System Simulation

Abstract: An intelligent agent technology architecture is adopted to the simulation model development of airport cargo business. Aiming at the optimization of airport cargo resources, a decision support system framework combining deep reinforcement learning (DRL) and airport cargo business simulation model is proposed. The simulated results are applied as the training data of the DRL network, and the DRL is used to optimize operation parameter of the simulation model. The mature system can be run online, which can provide optimized operation order in real time. In order to verify the effectiveness of the architecture, model development and experiments are conducted …


Research On Active Learning Method And Application Based On Covariance Matrix, Bowen Zhou, Weili Xiong Mar 2022

Research On Active Learning Method And Application Based On Covariance Matrix, Bowen Zhou, Weili Xiong

Journal of System Simulation

Abstract: Since the data collected from industrial processes often contain a large number of unlabeled samples, while the number of labeled samples is small and the cost of manual labeling is high, an active learning method based on covariance matrix is proposed. This method uses labeled samples to establish a Gaussian process regression model, and constructs the covariance matrix between the unlabeled samples, using the value of the determinant of the covariance matrix as an evaluation indicator. While selecting informative unlabeled samples, the similarity between samples is measured to avoid redundant addition of samples, which finally improves model prediction accuracy …


Research On Algebraic Loop Of Synchronous Generator Simulation Based On Simulink, Shuang Wang, Zhaohui Gao, Siyu Chen, Xiao Tang, Zhan Xi Mar 2022

Research On Algebraic Loop Of Synchronous Generator Simulation Based On Simulink, Shuang Wang, Zhaohui Gao, Siyu Chen, Xiao Tang, Zhan Xi

Journal of System Simulation

Abstract: The problem of algebraic loop is common in Simulink simulation. The existence of algebraic loop will reduce the speed and accuracy of simulation, and even lead to errors in simulation results. Taking the simulation of synchronous generator as an example, the problem of algebraic loop and its elimination method in Simulink simulation are discussed. Starting from the analysis of the basic equations of synchronous generator, the cause of algebraic loop in simulation is discussed, the influence of the algebraic loop on the system simulation is pointed out, using disassembly method and transformation method, focusing on eliminating the algebraic loop, …


An Improved Atomic Search Algorithm, Jianfeng Li, Di Lu, Hexiang Li Mar 2022

An Improved Atomic Search Algorithm, Jianfeng Li, Di Lu, Hexiang Li

Journal of System Simulation

Abstract: The atom search algorithm (ASO) is a new optimization algorithm proposed by imitating the movement of atoms in the natural world. An improved atomic search algorithm (IASO) is proposed to address the problems of prematureness and slow convergence of ASO in solving complex functions. IASO adds the binding force generated by the historical optimal solution of individual atoms to correct the acceleration of ASO and enhance the global search capability. The two multiplier coefficients are adaptively updated to coordinate the algorithm's global search and local development capabilities. The Gaussian mutation strategy is used to re-update the atomic position and …


Research On The Simulation Method Of Urban Rail Transit Feedback Assignment, Jianpeng Hu, Xia Luo Mar 2022

Research On The Simulation Method Of Urban Rail Transit Feedback Assignment, Jianpeng Hu, Xia Luo

Journal of System Simulation

Abstract: Based on the characteristics of a large number of transfer routes in rail transit network, an improved depth first search algorithm is proposed to get the effective travel time of transfer routes between stations. Based on passenger entry and exit timing obtained from the automatic fare collection (AFC) data, the connect relationship between passengers and trains in time and route is obtained from the arrival time and route selection behavior of passengers. Considering the difference of route choice behavior between departure passenger and transfer passenger, the two are distinguished from each other. The dynamically updated travel …


Simulation Of Robust Optimal Synchronization Control For Direct Drive H-Type Motion Platform, Limei Wang, Hongyan Yao, Kang Zhang Mar 2022

Simulation Of Robust Optimal Synchronization Control For Direct Drive H-Type Motion Platform, Limei Wang, Hongyan Yao, Kang Zhang

Journal of System Simulation

Abstract: Cell manufacturing is an important organizational form of modern production systems. In scheduling of cell manufacturing systems, machine failures or interruptions are very common in practice, meanwhile the waste due to energy consumption during machine idle time cannot be ignored. Hence the relevant research is with strong significance. This paper considers the problems of machine interruption and energy consumption in cell scheduling, and developed an integer programming model to minimize the makespan as well as the cost of energy consumption during machine idling and the interruption cost. A mixed optimization method is proposed based on improved wolf pack algorithm …


Modeling Time Series Using Multi-Modality Fuzzy Cognitive Maps, Guoliang Feng, Wei Lu, Jianhua Yang Mar 2022

Modeling Time Series Using Multi-Modality Fuzzy Cognitive Maps, Guoliang Feng, Wei Lu, Jianhua Yang

Journal of System Simulation

Abstract: A multi-modality modeling method for time series data based on fuzzy cognitive maps is proposed to address the problem that a single model is difficult to accurately reflect the multi-modal characteristics of time series.The bootstrap method is used to select multiple sub-sequences from the original time serieswhich contain the diverse modality in the original time series. The fuzzy cognitive map sub-models are constructed on each sub-sequencesrespectively. The formed sub-models are further merged by means of granular computing method and the merging performance with different weighting strategies is analyzed. The developed multi-modal model not only has prediction abilities at …


Research On Information Flow Integrated M&S Method For Project Type Manufacturing Process, Mindong Liu, Longjun Wu, Mingchao Tang, Mei Meng Mar 2022

Research On Information Flow Integrated M&S Method For Project Type Manufacturing Process, Mindong Liu, Longjun Wu, Mingchao Tang, Mei Meng

Journal of System Simulation

Abstract: The project type manufacturing process is quite common in shipbuilding and construction industries. Aiming at the problem that the existing discrete manufacturing system modeling and simulation method for flow shop cannot effectively express and imitate this process, taking shipyard dock shop hoisting process as an example, we analyze its components structure, propose a working network-centric, information flow and work flow integrated simulation modelling method, and design a dedicated simulation algorithm with the task process interactive idea. A prototype simulation program is developed with Python language, and the effectiveness of the proposed modelling and simulation method is verified through …


Research On Optimization Of Network Resource Utilization In Static Segment Of Flexray Bus, Xinhang He, Erkang Li, Hongchao Zhang Mar 2022

Research On Optimization Of Network Resource Utilization In Static Segment Of Flexray Bus, Xinhang He, Erkang Li, Hongchao Zhang

Journal of System Simulation

Abstract: In order to improve the utilization of the network resources of the FlexRay bus, the network is optimized for static segment scheduling. The FlexRay communication mechanism is analyzed, the message model is established and the calculation method of bandwidth loss is derived, while considering the protocol overhead and network idling, taking the number of static frames and the length of the static frame payload as design variables, the overall optimal packaging scheme is obtained by solving this multi-objective optimization problem. This solution is finally applied to the vehicle chassis integrated control system for simulation analysis and verification. The results …


Research On Joint Optimization Of Energy-Saving Distributed Manufacturing And Preventive Maintenance For Semiconductor Wafers, Jun Dong, Chunming Ye Mar 2022

Research On Joint Optimization Of Energy-Saving Distributed Manufacturing And Preventive Maintenance For Semiconductor Wafers, Jun Dong, Chunming Ye

Journal of System Simulation

Abstract: Aiming at the joint optimization problem of energy-saving distributed manufacturing and preventive maintenance for semiconductor wafers, a two-stage green scheduling model considering both the manufacturing stage and the inspection and repair stage is established to minimize the makespan, the total carbon emissions and the total preventive maintenance cost. An improved hybrid multi-objective grey wolf optimization (IHMGWO)algorithm is proposed. The decoding schemes of factory allocation strategy, machine allocation strategy and synchronous scheduling maintenance strategy considering the flexibility of maintenance workers are designed in IHMGWO. By designing the initial population fusion strategy, predation behavior search strategy, and sub-population mutation strategy, the …


Research On The Construction Method Of Simulation Evaluation Index Of Operation Effectiveness Operation Concept Traction, Ziwei Zhang, Liang Li, Zhiming Dong, Yifei Wang, Li Duan Mar 2022

Research On The Construction Method Of Simulation Evaluation Index Of Operation Effectiveness Operation Concept Traction, Ziwei Zhang, Liang Li, Zhiming Dong, Yifei Wang, Li Duan

Journal of System Simulation

Abstract: Agents are difficult to be directly modeled and simulated due to the complexity of their own interaction and learning behaviors. Aiming at the common problems in the discrete simulation of the agent, the event transfer mechanism of the discrete event system specification (DEVS) atomic model is applied to express the interaction and learning of an agent. Through the interaction mode of the agent, the transfer control of multi-state external events, the port connection mode, as well as the introduction of reinforcement learning event transfer representation, a discrete simulation construction method of the agent based on the DEVS atomic model …


Path-Based Model For The Heterogeneous-Fleet Electric Vehicle Routing Problem With Partial Linear Recharging, Weiquan Wang, Ding Ding, Linsha Yan Mar 2022

Path-Based Model For The Heterogeneous-Fleet Electric Vehicle Routing Problem With Partial Linear Recharging, Weiquan Wang, Ding Ding, Linsha Yan

Journal of System Simulation

Abstract: The heterogeneous-fleet electric vehicle routing problem with partial linear recharging is studied for realistic logistics distribution scenarios using multiple electric vehicle fleets with different transport capacities, driving ranges and acquisition costs. A path-based mixed integer linear model is proposed. The model enumerates the paths visited by all vehicle types between any non-charging nodes, eliminates the infeasible paths through capacity constraints and time window constraints, and eliminates the dominated paths by the dominance criterion. Compared with the traditional charging station replica-based model, this model eliminates the need to set the number of charging station replicas. The results show that the …


Identifying Characteristics For Success Of Robotic Process Automations, Charles M. Unkrich Mar 2022

Identifying Characteristics For Success Of Robotic Process Automations, Charles M. Unkrich

Theses and Dissertations

In the pursuit of digital transformation, the Air Force creates digital airmen. Digital airmen are robotic process automations designed to eliminate the repetitive high-volume low-cognitive tasks that absorb so much of our Airmen's time. The automation product results in more time to focus on tasks that machines cannot sufficiently perform data analytics and improving the Air Force's informed decision-making. This research investigates the assessment of potential automation cases to ensure that we choose viable tasks for automation and applies multivariate analysis to determine which factors indicate successful projects. The data is insufficient to provide significant insights.


Approximate Dynamic Programming For An Unmanned Aerial Vehicle Routing Problem With Obstacles And Stochastic Target Arrivals, Kassie M. Gurnell Mar 2022

Approximate Dynamic Programming For An Unmanned Aerial Vehicle Routing Problem With Obstacles And Stochastic Target Arrivals, Kassie M. Gurnell

Theses and Dissertations

The United States Air Force is investing in artificial intelligence (AI) to speed analysis in efforts to modernize the use of autonomous unmanned combat aerial vehicles (AUCAVs) in strike coordination and reconnaissance (SCAR) missions. This research examines an AUCAVs ability to execute target strikes and provide reconnaissance in a SCAR mission. An orienteering problem is formulated as anMarkov decision process (MDP) model wherein a single AUCAV must optimize its target route to aid in eliminating time-sensitive targets and collect imagery of requested named areas of interest while evading surface-to-air missile (SAM) battery threats imposed as obstacles. The AUCAV adjusts its …


Team Air Combat Using Model-Based Reinforcement Learning, David A. Mottice Mar 2022

Team Air Combat Using Model-Based Reinforcement Learning, David A. Mottice

Theses and Dissertations

We formulate the first generalized air combat maneuvering problem (ACMP), called the MvN ACMP, wherein M friendly AUCAVs engage against N enemy AUCAVs, developing a Markov decision process (MDP) model to control the team of M Blue AUCAVs. The MDP model leverages a 5-degree-of-freedom aircraft state transition model and formulates a directed energy weapon capability. Instead, a model-based reinforcement learning approach is adopted wherein an approximate policy iteration algorithmic strategy is implemented to attain high-quality approximate policies relative to a high performing benchmark policy. The ADP algorithm utilizes a multi-layer neural network for the value function approximation regression mechanism. One-versus-one …


Analysis Of Generalized Artificial Intelligence Potential Through Reinforcement And Deep Reinforcement Learning Approaches, Jonathan Turner Mar 2022

Analysis Of Generalized Artificial Intelligence Potential Through Reinforcement And Deep Reinforcement Learning Approaches, Jonathan Turner

Theses and Dissertations

Artificial Intelligence is the next competitive domain; the first nation to develop human level artificial intelligence will have an impact similar to the development of the atomic bomb. To maintain the security of the United States and her people, the Department of Defense has funded research into the development of artificial intelligence and its applications. This research uses reinforcement learning and deep reinforcement learning methods as proxies for current and future artificial intelligence agents and to assess potential issues in development. Agent performance were compared across two games and one excursion: Cargo Loading, Tower of Hanoi, and Knapsack Problem, respectively. …


Job Scheduling And Simulation In Cloud Based On Deep Reinforcement Learning, Qirui Li, Xinyi Peng Feb 2022

Job Scheduling And Simulation In Cloud Based On Deep Reinforcement Learning, Qirui Li, Xinyi Peng

Journal of System Simulation

Abstract: To solve the difficulty in job scheduling in the complex and transient multi-user, multi-queue, and multi-data-center cloud computing environment, this paper proposed a job scheduling method based on deep reinforcement learning. A system model of cloud job scheduling and its mathematical model were built, and an optimization goal consisting of transmission time, waiting time, and execution time was obtained. A job scheduling algorithm based on deep reinforcement learning was designed, and its state space, action space, and reward function were given. A simulated cloud job scheduler was designed and developed, and simulated scheduling experiments were conducted on it. The …


Multi-Floor Evacuation Model Based On Wavelet Neural Network, Juan Wei, Lei You, Yangyong Guo, Zhihai Tang Feb 2022

Multi-Floor Evacuation Model Based On Wavelet Neural Network, Juan Wei, Lei You, Yangyong Guo, Zhihai Tang

Journal of System Simulation

Abstract: Crowd evacuation in a multi-floor environment is a popular social concern, while the stagnation phenomenon easily occurs when simulating a multi-floor complex environment with the traditional social force model. Therefore, An improved social force model is proposed by a wavelet neural network, and a new multi-floor evacuation model is built. In the model, a pedestrian's direction of movement is obtained by the field model, which is used as the self-driving direction of the social force model. Meanwhile, the evaluation indexes of the exit congestion degree, path congestion degree, and average velocity in a multi-floor environment are given, and a …


Research On Semantic Segmentation Of Natural Landform Based On Edge Detection Module, Qizong Shen, Chunyan Gao Feb 2022

Research On Semantic Segmentation Of Natural Landform Based On Edge Detection Module, Qizong Shen, Chunyan Gao

Journal of System Simulation

Abstract: To classify pixels of natural landform edges in remote sensing images, this paper proposes a multi-channel fusion model and a decoder-side module model both integrating an edge detection module. The edge detection module takes the Canny operator as the base to perform closed operations and mean filtering, as a result of which accurate image edges can be achieved. Based on DeepLabV3+, the semantic segmentation network is connected with an edge planning module in parallel at encoder and decoder sides respectively. The experimental results show that the two improved networks can achieve a better segmentation effect on a high-resolution natural …


Zoomfft-Based Demodulation Algorithm For Underwater Acoustic Ofdm Signals, Qing Guo, Angdi Li, Jing Wu, Haitao Su Feb 2022

Zoomfft-Based Demodulation Algorithm For Underwater Acoustic Ofdm Signals, Qing Guo, Angdi Li, Jing Wu, Haitao Su

Journal of System Simulation

Abstract: The picket fence effect of fast Fourier transform (FFT) restricts the demodulation performance of the underwater acoustic(UWA) communication systemusing orthogonal frequency division multiplexing (OFDM). To solve this problem, we propose a demodulation algorithm based on ZoomFFT. Specifically, the received signal is processed by frequency shifting and downsampling forarefined spectrum, which improves the spectralresolution and weakens the picketfence effect.Meanwhile, the channel response is refined, and the channel equalization algorithm is constructed on the basis of the minimum mean square error (MMSE) principle to eliminate the channel influence. Simulations show that the performance of underwater acoustic OFDM demodulation algorithm based on …


Design Of Fatigue Driving Detection System Based On Cascaded Neural Network, Bangqian Ao, Sha Yang, Jinqing Linghu, Zhenhuan Ye Feb 2022

Design Of Fatigue Driving Detection System Based On Cascaded Neural Network, Bangqian Ao, Sha Yang, Jinqing Linghu, Zhenhuan Ye

Journal of System Simulation

Abstract: An algorithm is proposed to greatly improves the face detection rate and ensures the accuracy by adjusting the size of input images, expanding the minimum face size, and reducing the scaling ratio between layers of the detection window. The detection efficiency of this algorithm is 18 times higher than that of the original MTCNN. By building a new CNN structure model for the detection of eyes and mouths, we can achieve network detection accuracy of 95.6%. The proposed network is cascaded with the original MTCNN to continue classifying and locating the eyes and mouth in the formerly …


Segmentation Line Detection In Dental Model Based On Target Region Constraint, Tian Ma, Yun Li, Jiaojiao Li, Yuancheng Li Feb 2022

Segmentation Line Detection In Dental Model Based On Target Region Constraint, Tian Ma, Yun Li, Jiaojiao Li, Yuancheng Li

Journal of System Simulation

Abstract: It is an important pretreatment of a virtual orthodontic system to accurately segment teeth from a dental model. In the present methods, all patches are computed directly. To solve this problem, this paper proposes a segmentation line detection method based on target region constraint, which narrows down the detection range to the area around the actual segmentation line. In this method, the cutting plane and the cutting line are automatically formed according to the positions of seed points. The detection range is determined by the search for the position with the greatest negative curvature on the cutting line. The …


Modeling & Simulation Based System Of Systems Engineering, Lin Zhang, Kunyu Wang, Yuanjun Laili, Lei Ren Feb 2022

Modeling & Simulation Based System Of Systems Engineering, Lin Zhang, Kunyu Wang, Yuanjun Laili, Lei Ren

Journal of System Simulation

Abstract: To accommodate the dark and unstructured underwater working environment, the near-body pressure distribution characteristics of a bionic robot fish undulating in near wall region is studied. The feasibility of using artificial lateral line(ALL) to estimate the wall effect and flow field parameters is analyzed theoretically. A CFD(computational fluid dynamics) coupled solution model for near-body pressure simulation of a bionic robotic fish swimming near the wall is established and a near-body pressure data extraction and processing method is proposed. The effect of the wall clearance, inlet flow velocity and strouhal number (St) on the fish near-body pressure distribution …


Constructing The Agent Discrete Simulation Based On Devs Atomic Model, Xiaohan Wang, Lin Zhang, Yuanjun Laili, Kunyu Xie, Tingchun Hu Feb 2022

Constructing The Agent Discrete Simulation Based On Devs Atomic Model, Xiaohan Wang, Lin Zhang, Yuanjun Laili, Kunyu Xie, Tingchun Hu

Journal of System Simulation

Abstract: In order to resolve the nonlinear and ill-posed inverse problem of the image reconstruction of electrical capacitance tomography (ECT), an image reconstruction algorithm based on one-dimensional convolutional neural network (1D CNN) is presented. The nonlinear mapping relationship between the independent measurement value of ECT system and the gray value of reconstructed image is established by 1D CNN. Six typical flow regimes with random distribution are obtained by the finite element simulation software and a 1D CNN is successfully trained. Simulation and static experiments are carried out and the reconstructed images using linear back projection, Landweber iterative algorithm and 1D …


Transmission Line Operation And Inspection Training Simulation Based On Multiple Time Scales And Vr, Jiawen Yan, Jijie Huang, Lie Zhou, Changjin Chen, Qiang Wu, Jintao Zhao Feb 2022

Transmission Line Operation And Inspection Training Simulation Based On Multiple Time Scales And Vr, Jiawen Yan, Jijie Huang, Lie Zhou, Changjin Chen, Qiang Wu, Jintao Zhao

Journal of System Simulation

Abstract: Social learning is defined as the process that consumers use online reviews to fetch more precise information about product quality.Consequently, consumers would be more likely to purchase the product if the product quality learned was higher than their expectation, reference point effect named.To understand the impact of this effect in social learning on a firm's product decisions, we built a multi-agent model to solve the problem through simulation. According to the results, the reference point effect has a negative influence on the firm. The firm has to higher the product quality and price and therefore loses some profits. …


Product Decisions In Presence Of Social Learning And Reference Point Effect, Feng Li, Ying Wei Feb 2022

Product Decisions In Presence Of Social Learning And Reference Point Effect, Feng Li, Ying Wei

Journal of System Simulation

Abstract: In order to find out the source of VOCs(volatile organic compounds) emission and diffusion to the target area, and prevent the target area from further pollution, this paper propose an analytical method of VOCs hazard causes in related areas based on object function Petri net. The net structure describes the relationship between the potential pollution sources and the target area, and the operation of the net system reflects the change of VOCs hazard degree in the target area, and the calculation of hazard degree is integrated into the operation of the Petri net system. Through the actual case study, …


Review Of System Of Systems Combat Effectiveness Evaluation And Optimization Methods, Ziwei Zhang, Qisheng Guo, Zhiming Dong, Ang Gao, Yifei Wang Feb 2022

Review Of System Of Systems Combat Effectiveness Evaluation And Optimization Methods, Ziwei Zhang, Qisheng Guo, Zhiming Dong, Ang Gao, Yifei Wang

Journal of System Simulation

Abstract: The characteristics of system-of-systems combat effectiveness evaluation and optimization are analyzed. In light of the "holism", this paper proposes an idea of dividing system of systems combat effectiveness evaluation and optimization into three stages of comprehensive evaluation, analysis, and optimization. As for the practical problems that need to be solved in the three stages, typical methods suitable for each stage are summarized.The advantages and disadvantages of different methods are then compared. In view of the practical difficulties in implementing system of systems combat effectiveness evaluation and optimization guided by the "holism", this paper puts forward the next research directions …


Simulation And Optimization Of A New Multi-Channel Contact Center System, Junxiang Li, Lichao Li, Kun Ma Feb 2022

Simulation And Optimization Of A New Multi-Channel Contact Center System, Junxiang Li, Lichao Li, Kun Ma

Journal of System Simulation

Abstract: In the actual operation of a contact center, it often encounters a large number of calls caused by an emergency. A traditional call center with a simple first-come-first-served queuing rule can hardly handle the rapid increase of calls properly. In this regard, without changing the number of seats, the call-back service channel for evacuating tasks and the special service channel for ensuring the service level are added. Considering customer abandonment, a new multi-channel queuing model for a contact center is built. This model is simulated by FlexSim software, and the results are comparatively analyzed. It is found that …