Management and Operations Commons^™

Correct Delay Code Assignment, Alessandro Conconi, Anderson Da Silva Serafim, Vitor Cordeiro Silva, Thais Vieira Haberli

Graduate Student Works

The air transport market requires high investments, has elevated risks, and low financial return. The competition requires airlines to differentiate themselves by offering better services. On-time Performance (OTP) is an essential service; lack of punctuality affects company costs and revenues. An on-time company generates more satisfaction for travelers, retaining them. Flight delays are identified and reported by airlines through delay codes that are standardized by IATA.

A detailed and specific analysis of an airline's processes was performed to verify the quality of delay code allocation information. It also features the complete mapping of this company's delay code allocation processes and …