Management and Operations Commons^™

Digital Disruption Solution, Camila Bisinoto Borges, Cristiane Lunardi Das Neves Rodriques, Daniel Dias Landroni, Tatiane De Araugo Mendonça

Graduate Student Works

Since March, 2017, the cost of denied boarding began to draw the attention of all Brazilian airlines because of the Resolution 400 of the Brazilian National Civil Aviation Agency. This Resolution covers several items but here we will focus on the penalty that the airlines need to pay for each passenger who had his boarding denied involuntarily in domestic flights.

An operating restriction of an airline may result in the denial of boarding of a specified number of passengers. When this process of selecting the passengers and their accommodation on another flight happens very close to the time of departure, …