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Articles 781 - 810 of 6327
Full-Text Articles in Engineering
Journal Of Pre-College Engineering Education Research (J-Peer) Annual Report From January 1, 2020 To December 31, 2020, Senay Purzer, Kami N. Schwatz
Journal Of Pre-College Engineering Education Research (J-Peer) Annual Report From January 1, 2020 To December 31, 2020, Senay Purzer, Kami N. Schwatz
Journal of Pre-College Engineering Education Research (J-PEER)
Over the last ten years, the Journal of Pre-College Engineering Education Research (J-PEER) has been disseminating research that seeks to investigate, enhance, and transform pre-college engineering education and, ultimately, to create an engineering‐literate society. The 2020 annual report presents readership metrics and statistics of the decade, trends and metrics on J-PEER's authorship in 2020, and our reflections on the last year.
Agile And Lean Six Sigma Integration: A Leadership Framework, Alessandro Laureani
Agile And Lean Six Sigma Integration: A Leadership Framework, Alessandro Laureani
International Conference on Lean Six Sigma
Submitting final version of the paper attached.
Agile and Lean Six Sigma integration: a Leadership framework
Author: Alessandro Laureani, Independent Lean Six Sigma Scholar, Ireland
E-mail: [email protected] Phone: +353 87 914 4532
Purpose
The purpose of this paper is to illustrate how Agile methodologies and Lean Six Sigma can coexist and propose a Leadership framework to successfully merge Agile methodologies with Lean Six Sigma practice.
Design/methodology/approach
The paper builds on the author’s doctoral thesis on Leadership for Lean Six Sigma, and integrate Agile practices based on the author’s experience in the software development industry.
Findings
Agile methodologies, that came to …
Lss Implementation In Micro Enterprises: Adoption Of Tools To Support Competitiveness, Seamus O'Reilly, Dermot Freeman, Lawrence Dooley
Lss Implementation In Micro Enterprises: Adoption Of Tools To Support Competitiveness, Seamus O'Reilly, Dermot Freeman, Lawrence Dooley
International Conference on Lean Six Sigma
LSS Implementation in Micro Enterprises:
Adoption of tools to support competitiveness
Seamus O’Reillya ([email protected]), Dermot Freemanb ([email protected])
and Lawrence Dooleya ([email protected])
aCork University Business School, Ireland. bDermot Freeman & Associates, Ireland
Purpose
This study seeks to contribute to an emerging literature addressing Lean Six Sigma (LSS) implementation in the micro enterprise context. Specifically, it explores what LSS tools address business opportunities and challenges identified by micro enterprises.
Methodology
This study adopts a purposive sampling approach. Thirty micro enterprise who had availed of a lean start programme launched by a …
Replicating Lean Six Sigma Green Belt Education, Martinus J. Buijvoets, Bob Walrave, Jukka-Matti Turtiainen, Gregory H. Watson
Replicating Lean Six Sigma Green Belt Education, Martinus J. Buijvoets, Bob Walrave, Jukka-Matti Turtiainen, Gregory H. Watson
International Conference on Lean Six Sigma
Purpose – This paper describes the intricates and possibilities of replicating a Lean Six Sigma Green Belt (LSSGB) education model from a pilot program to other universities—employing ‘replication as strategy’—based on a validated ‘business model.’
Study design/methodology/approach – This work is grounded in a case study on the ESTIEM LSSGB educational method and draws on the replication literature. Specifically: (1) replication as strategy (Winter and Szulanski, 2001) to replicate stimulating learning environments, and (2) replicating sets of teaching practices (Baden-Fuller and Winter, 2007). These theories are practiced using data obtained from various sources: Participant-observer data, interview data, and secondary case …
Six Sigma, Sustainability, And It Management: A Research Review And Discussion Of Future Directions, Manal Alduraibi, Timothy Winders, Chad Laux
Six Sigma, Sustainability, And It Management: A Research Review And Discussion Of Future Directions, Manal Alduraibi, Timothy Winders, Chad Laux
International Conference on Lean Six Sigma
Abstract
Purpose- Six Sigma is based upon quality improvement by finding the root cause and refining processes to the precision of process outcomes. The purpose of this research was to conduct a systematic literature review (SLR) to explore the Six Sigma techniques and information technology (IT) management concepts to identify the IT management principle's impact on the sustainability of Six Sigma project efforts and identify the gaps that are essential to be addressed through further research. This research also discusses the principles of IT management upon the influence on Six Sigma projects, and subsequent contribution to organizational economic sustainability. An …
Rattle Detection – An Automotive Case Study, Orla Hartley
Rattle Detection – An Automotive Case Study, Orla Hartley
International Conference on Lean Six Sigma
This case study showcases the use of statistical tools to develop an objective Squeak and Rattle (S&R) measurement and detection test for End Of Line (EOL) sign off in an automotive manufacturing environment. Audio Induced S&R is an unwanted vibration within the vehicle caused by the sound system, impacting on customer perception of vehicle quality. Testing for S&R in an automotive environment has a key challenge; how to robustly detect a rattle at the EOL and thus prevent plant escapes to the customer. The objective test developed used microphones and analysers in order to replace an e subjective listening test. …
The Application Of Measures Of Lean Production For Services, Willem Salentijn, Jiju Antony, Chad Laux
The Application Of Measures Of Lean Production For Services, Willem Salentijn, Jiju Antony, Chad Laux
International Conference on Lean Six Sigma
This paper gives insights on how to measure the degree of lean for services and explores existing instruments, proposing adaptions on an existing instrument, developed for production.
Sustaining Continuous Improvement In Public Sector Services Through Double Loop Learning, Chris Buckell Msc, Mairi Macintyre Assoc. Prof.
Sustaining Continuous Improvement In Public Sector Services Through Double Loop Learning, Chris Buckell Msc, Mairi Macintyre Assoc. Prof.
International Conference on Lean Six Sigma
Abstract
Purpose: Public Service Organisations (PSOs) are facing continuing funding challenges and increased pressure to maintain and improve service delivery with fewer resources. One response, with the promise of improving efficiency rather than cutting services, has been to implement Continuous Improvement (CI) but success has been sporadic and unpredictable. The well documented and pervasive CI methodologies in PSOs, including Lean and Six Sigma, have general agreement across practitioners and scholars alike, thus the reasons behind their potted success must lie elsewhere, in the culture or the environment perhaps? This work explores the wider contextual issues of CI implementation with the …
From Letters To Logistics - The Enabling Role Of A Lean Transformation Programme In A National Postal Service: The Case Of An Post, Ireland, Seamus O'Reilly, Leadiing Edge Group, An Post
From Letters To Logistics - The Enabling Role Of A Lean Transformation Programme In A National Postal Service: The Case Of An Post, Ireland, Seamus O'Reilly, Leadiing Edge Group, An Post
International Conference on Lean Six Sigma
From Letters to Logistics - The enabling role of a lean transformation programme
in a national postal service: The case of An Post, Ireland
Seamus O’Reilly (Cork University Business School), David Murray (An Post) and Joe Aherne (Leading Edge Group)
Abstract
Purpose
This paper investigates the role of a lean transformation programme in supporting the transition of a national postal (mail) service from a traditional letter delivery service to a competitive parcel delivery service.
Methodology
Given the objective an intrinsic case study (Stake, 2005) approach was adopted, as this specific case was of interest. To support this approach the researchers …
Improve Outcomes In Lean Six Sigma With Servant Leadership, David W. Hoffa, Chad Laux, Manal Alduraibi
Improve Outcomes In Lean Six Sigma With Servant Leadership, David W. Hoffa, Chad Laux, Manal Alduraibi
International Conference on Lean Six Sigma
1. Purpose
The purpose of this study was to explore lean leadership within Lean Six Sigma (LSS). The objective of this paper was to explore how LSS program success might be improved by focusing Black Belt efforts on mentoring Green Belts with a servant leadership model. The importance of Green Belt projects is typically overlooked in the literature. The effects of prioritizing the development of Green Belts and building a culture of continuous improvement over the traditional Black Belt project focus is explored.
2. Design/Methodology/Approach
The methodology of this paper is inspired by the authors’ field experiences in managing LSS …
Waste As A Product Of Organisational Culture, Dobrochna Sztajerska, Karolina Pawlusiak
Waste As A Product Of Organisational Culture, Dobrochna Sztajerska, Karolina Pawlusiak
International Conference on Lean Six Sigma
The organisational culture was subjected to studies for many years (Schein, 1983; Svyantek and DeShon, 1993; Sułkowski 2001, Chmielewska-Muciek 2009), so was the muda (waste) concept (Womack and Jones, 1996; Rother and Shook, 2003; Liker, 2003; Lisiecka and Burka, 2015). However, there is no research linking these two constructs, especially when it comes to looking for specific waste depending on the organisational culture.
Six Sigma And Lean Approach For Enhanced Process Value Chain, Maryam Zulfiqar
Six Sigma And Lean Approach For Enhanced Process Value Chain, Maryam Zulfiqar
International Conference on Lean Six Sigma
Abstract
This research highlight the different aspects of implementing lean and six-sigma approach, their contrasting features and integration in manufacturing organizations. Qualitative research method has been used to conduct this research as the defined period of time for the research was limited. This method was pertinent for the deep analysis of literature and case studies of concerned approaches. It helped to conduct the research in a subjective manner. The use of secondary data saved time from preparing the questionnaires or surveys also the ethical approval from the University of the West of Scotland was not required. Descriptive feature of qualitative …
Lean Six Sigma As An Enabler For Healthcare Operational Excellence In Covid-19, Olivia Mcdermott Dr, Antony Jiju
Lean Six Sigma As An Enabler For Healthcare Operational Excellence In Covid-19, Olivia Mcdermott Dr, Antony Jiju
International Conference on Lean Six Sigma
- Purpose -This paper aims to present the results of a qualitative research interview study on the utilization and importance of Lean Six Sigma methods in the Healthcare sector in COVID-19 and in pandemics in general.
- Design/methodology/approach -a qualitative interview approach was utilised by interviewing leading Lean Six Sigma academics and practitioners who are expert in and have experience in Lean Six Sigma.
- Findings – Lean Six Sigma methods are proven and can be utilised in pandemic situations to improve efficiency and resilience in the healthcare system and readiness for pandemics.
- Research limitations/implications - One limitation of this research was that …
Applying Lean Six Sigma And Systematic Layout Planning To Improve Patient Transportation Equipment Storage In An Acute Care Hospital, Sandra Furterer, Pratheeka Kancharla
Applying Lean Six Sigma And Systematic Layout Planning To Improve Patient Transportation Equipment Storage In An Acute Care Hospital, Sandra Furterer, Pratheeka Kancharla
International Conference on Lean Six Sigma
Purpose:
The purpose of this project was to optimize the patient transportation process at an acute care hospital to achieve reduced transportation times.
Methodology:
A detailed Lean Six Sigma study on the patient transport and equipment handling processes helped to determine possible ways to reduce the equipment handling time which eventually reduces the patient transportation time. The Systematic Layout Planning (SLP) approach usually applied in manufacturing environments was used to identify which patient transport equipment was needed to be stored in which locations throughout the hospital footprint. The assignment of equipment to locations was determined based on frequency of use, …
More Than Mechanisms: Shifting Ideologies For Asset-Based Learning In Engineering Education, Brian E. Gravel, Eli Tucker-Raymond, Aditi Wagh, Susan Klimczak, Naeem Wilson
More Than Mechanisms: Shifting Ideologies For Asset-Based Learning In Engineering Education, Brian E. Gravel, Eli Tucker-Raymond, Aditi Wagh, Susan Klimczak, Naeem Wilson
Journal of Pre-College Engineering Education Research (J-PEER)
Learning spaces, the practices in which people engage, and the representations they use are ideological. Ideologies are coherent constellations of values, beliefs, and practices that impose order on how disciplines like engineering operate. Historically, engineering spaces have been dominated by a relatively technocratic, rationalistic, and exclusionary ideology, but more recent attention to asset-based approaches to engineering education offers transformative promise. Asset-based ideologies can reshape images of legitimized engineering practice, recasting engineering education to disrupt dominant exclusionary ideologies. This paper describes an assets-based learning space, SETC, that recaptures the imagination of engineering for technological and social change. Drawing from extensive ethnographic …
Real Work With Real Consequences: Enlisting Community Energy Engineering As An Approach To Envisioning Engineering In Context, Michelle E. Jordan, Steve Zuiker, Wendy Wakefield, Mia Delarosa
Real Work With Real Consequences: Enlisting Community Energy Engineering As An Approach To Envisioning Engineering In Context, Michelle E. Jordan, Steve Zuiker, Wendy Wakefield, Mia Delarosa
Journal of Pre-College Engineering Education Research (J-PEER)
This study describes an illustrative case study from a year-round program that positions middle and high school youth to explore the social value of energy systems in their homes, schools, and neighborhoods. Designed to center existing youth assets, interests and values, Community Energy Engineering (CEE) frames engineering as a tool that students can enlist in order to understand and interrogate their local socio-energy system while also acting to transform it. CEE partners with Title 1 schools in Latino/a neighborhoods in the U.S. southwest. CEE situates youth community-based solar energy innovation projects as consequential, evolving in and with historically contingent engineering …
Making Makers: Tracing Stem Identity In Rural Communities, Jessie Nixon, Andy Stoiber, Erica Halverson, Michael Dando
Making Makers: Tracing Stem Identity In Rural Communities, Jessie Nixon, Andy Stoiber, Erica Halverson, Michael Dando
Journal of Pre-College Engineering Education Research (J-PEER)
In this article, we describe efforts to reduce barriers of entry to pre-college engineering in a rural community by training local teens to become maker-mentors and staff a mobile makerspace in their community. We bring a communities of practice frame to our inquiry, focusing on inbound and peripheral learning and identity trajectories as a mechanism for representing the maker-mentor experience. Through a longitudinal case study, we traced the individual trajectories of five maker-mentors over two years. We found a collection of interrelated factors present in those students who maintained inbound trajectories and those who remained on the periphery. Our research …
Urban Aerosol Size Distributions: A Global Perspective, Tianren Wu, Brandon E. Boor
Urban Aerosol Size Distributions: A Global Perspective, Tianren Wu, Brandon E. Boor
Purdue University Libraries Open Access Publishing Fund
Urban aerosol measurements are necessary to establish associations between air pollution and human health outcomes and to evaluate the efficacy of air quality legislation and emissions standards. The measurement of urban aerosol particle size distributions (PSDs) is of particular importance as they enable characterization of size-dependent processes that govern a particle's transport, transformation, and fate in the urban atmosphere. PSDs also improve our ability to link air pollution to health effects through evaluation of particle deposition in the respiratory system and inhalation toxicity. To inform future measurements of urban aerosol observations, this paper reviews and critically analyzes the current state …
Fatigue And Its Management In The Aviation Industry, With Special Reference To Pilots, Rajee Olaganathan, Timothy B. Holt, Jackie Luedtke, Brent D. Bowen
Fatigue And Its Management In The Aviation Industry, With Special Reference To Pilots, Rajee Olaganathan, Timothy B. Holt, Jackie Luedtke, Brent D. Bowen
Journal of Aviation Technology and Engineering
Abstract Fatigue is a significant contributing factor that reduces human ability and leads to accidents and threatens the safety of aircraft and human lives. Approximately 70% of fatal accidents that occur in commercial aviation operations are due to human factors. More specifically, crew fatigue contributes to nearly 15 to 20% of the accidents (Akerstedt, 2000). These accidents and incidents are associated with pilot fatigue because of the long duty periods, disruption of circadian rhythms, and inadequate sleep that are common among both commercial and military pilots. Though fatigue is seen in all the disciplines associated with the aviation industry, this …
Funds Of Knowledge As Pre-College Experiences That Promote Minoritized Students’ Interest, Self-Efficacy Beliefs, And Choice Of Majoring In Engineering, Dina Verdín, Jessica M. Smith, Juan Lucena
Funds Of Knowledge As Pre-College Experiences That Promote Minoritized Students’ Interest, Self-Efficacy Beliefs, And Choice Of Majoring In Engineering, Dina Verdín, Jessica M. Smith, Juan Lucena
Journal of Pre-College Engineering Education Research (J-PEER)
Pre-college experiences both inside and outside of the classroom inform students’ interest in science, technology, engineering, and mathematics (STEM)-related activities, help them evaluate their knowledge and skills in various tasks, and shape their perceptions of themselves as individuals who can participate in STEM. Yet little empirical research examines the valuable pre-college knowledge, practices, and skills that minoritized students acquire through their home experiences and how they can support students’ transition into an engineering pathway. This study addresses this gap by investigating how students’ funds of knowledge support their interest in engineering, self-efficacy beliefs, and certainty of pursuing an engineering major. …
The Production Of Epistemic Culture And Agency During A First-Grade Engineering Design Unit In An Urban Emergent School, Heidi B. Carlone, Alison K. Mercier, Salem R. Metzger
The Production Of Epistemic Culture And Agency During A First-Grade Engineering Design Unit In An Urban Emergent School, Heidi B. Carlone, Alison K. Mercier, Salem R. Metzger
Journal of Pre-College Engineering Education Research (J-PEER)
Primary school practices are often bound by traditions that perpetuate compliance and skills-based, decontextualized, rote memorization activities. These histories of practice, prevalent in schools serving mostly Black and Brown children, make it inordinately difficult for students to author themselves as knowledge builders (i.e., with epistemic agency), which is a form of injustice. Engineering is a potentially fertile context to support the creation of epistemic culture, whereby young students’ assets are recognized, named, and leveraged as they create and shape the group’s disciplinary knowledge. The authors investigated this potential. The primary research question was: How do first-grade students in an urban …
Equitable Pre-College Engineering Education: Teaching With Racism In Mind, James Holly Jr
Equitable Pre-College Engineering Education: Teaching With Racism In Mind, James Holly Jr
Journal of Pre-College Engineering Education Research (J-PEER)
Engineering educators must consider how the cultural backgrounds of students coincide (or diverge) with the epistemological and ontological formation of an engineer. Hence, this work is presented as an exhortation to engineering educators, particularly in a pre-college context, to critically evaluate how race-conscious pedagogies can be exerted in this field. In this autoethnographic study, I convey my attempt to teach engineering with explicit consideration of the sociopolitical context of the Black male youth I taught. As a Black male, I have an insider perspective into the realities that must be navigated to succeed in a racialized society, where Black males …
Double-Acting Batch Reverse Osmosis Configuration For Best-In-Class Efficiency And Low Downtime, Sandra Cordoba, Abhimanyu Das, Jorge Leon, Jose M. Garcia, David M. Warsinger
Double-Acting Batch Reverse Osmosis Configuration For Best-In-Class Efficiency And Low Downtime, Sandra Cordoba, Abhimanyu Das, Jorge Leon, Jose M. Garcia, David M. Warsinger
School of Mechanical Engineering Faculty Publications
Energy consumption in reverse osmosis has decreased substantially over the last few decades thanks to the implementation of energy recovery devices, high efficiency pumps, and improved membranes. However, to further increase the adoption of the technology, its energy needs must still be reduced. Batch and semi-batch reverse osmosis configurations have shown potential to be the most energy efficient reverse osmosis variants, but have remaining inefficiencies from brine mixing and high downtime. In this study, we modeled in new detail a further improved double-acting batch reverse osmosis system that uses a high-pressure tank with a reciprocating piston. A high-pressure pump is …
Promoting Equity By Scaling Up Summer Engineering Experiences: A Retrospective Reflection On Tensions And Tradeoffs, Walter C. Lee, David B. Knight, Monica E. Cardella
Promoting Equity By Scaling Up Summer Engineering Experiences: A Retrospective Reflection On Tensions And Tradeoffs, Walter C. Lee, David B. Knight, Monica E. Cardella
Journal of Pre-College Engineering Education Research (J-PEER)
A central challenge in engineering education is providing experiences that are appropriate for and accessible to underserved communities. However, to provide such experiences, we must better understand the process of offering a geographically distributed asset-based out-of-school program. This paper focuses on a collaborative research project that examined the broad implementation of the Summer Engineering Experiences for Kids (SEEK) program organized by the National Society of Black Engineers (NSBE). SEEK is a three-week summer program that engages participants in hands-on, team-based engineering design projects. NSBE’s goal is to make SEEK culturally sustaining, community-connected, and scalable. The purpose of this paper is …
Transnational Latinx Youths’ Workplace Funds Of Knowledge And Implications For Assets-Based, Equity-Oriented Engineering Education, Amy Wilson-Lopez, Jorge Acosta-Feliz
Transnational Latinx Youths’ Workplace Funds Of Knowledge And Implications For Assets-Based, Equity-Oriented Engineering Education, Amy Wilson-Lopez, Jorge Acosta-Feliz
Journal of Pre-College Engineering Education Research (J-PEER)
Due to economic inequality in society, millions of Latinx high school youth work after-school jobs and summer jobs in order to provide additional income for their families. The purpose of this qualitative study, conducted with transnational Latinx youth, was to identify the engineering-related skills and bodies of knowledge they developed and applied while in different workplaces. This study is framed in complementary theories of funds of knowledge, Vygotskian theories of mediated action, and theories of resistant capital. Specifically, this study is based in the premise that youth can develop engineering-related funds of knowledge through tool-mediated, goal-directed activities jointly conducted with …
The Ingenuity Of Everyday Practice: A Framework For Justice-Centered Identity Work In Engineering In The Middle Grades, Angela M. Calabrese Barton, Kathleen Schenkel, Edna Tan
The Ingenuity Of Everyday Practice: A Framework For Justice-Centered Identity Work In Engineering In The Middle Grades, Angela M. Calabrese Barton, Kathleen Schenkel, Edna Tan
Journal of Pre-College Engineering Education Research (J-PEER)
Inequities in opportunities to learn and become in engineering, especially for minoritized youth, are enduring and systemic. How students experience engineering education, through curriculum, pedagogy, and teacher/student interactions, all shape opportunities for identity development. In this paper we draw upon cultural studies and critical ethnography to explore how and why students engage in engineering for sustainable communities and its relationship to their identity work. We ground our work in a justice-centered asset-based stance that centers how people’s lived lives and community wisdom yield powerful forms of cultural knowledge/practice relevant to learning and engaging in science, technology, engineering, and mathematics. We …
Elementary Teacher Adaptations To Engineering Curricula To Leverage Student And Community Resources, Jennifer L. Chiu, Sarah J. Fick, Kevin W. Mcelhaney, Nonye Alozie, Reina Fujii
Elementary Teacher Adaptations To Engineering Curricula To Leverage Student And Community Resources, Jennifer L. Chiu, Sarah J. Fick, Kevin W. Mcelhaney, Nonye Alozie, Reina Fujii
Journal of Pre-College Engineering Education Research (J-PEER)
This paper addresses an important consideration for promoting equitable engineering instruction: understanding how teachers contextualize curricular materials to draw upon student and community resources. We present a descriptive case study of two 5th grade teachers who co-designed a Next Generation Science Standards (NGSS)-aligned curricular unit that integrated science, engineering, and computational modeling. The five-week project challenged students to redesign their school grounds to reduce water runoff and increase accessibility for students with disabilities. The teachers implemented the project with one Grade 5 class with a large proportion of students having individualized learning plans and cultural backgrounds minoritized in science, technology, …
Equitizing Engineering Education By Valuing Children’S Assets: Including Empathy And An Ethic Of Care When Considering Trade-Offs After Design Failures, Pamela S. Lottero-Perdue, John Settlage
Equitizing Engineering Education By Valuing Children’S Assets: Including Empathy And An Ethic Of Care When Considering Trade-Offs After Design Failures, Pamela S. Lottero-Perdue, John Settlage
Journal of Pre-College Engineering Education Research (J-PEER)
The broad case being made in this paper is that recognizing student assets—rather than focusing on deficits—is essential for making engineering education more equitable. The paper begins with our exploration of an epistemic practice of engineering, ‘‘making trade-offs,’’ as enacted by kindergartners after experiencing design failure and during redesign. We then acknowledge through a reexamination of data that our understanding of children’s grappling about a trade-off was incomplete without considering another asset that children brought to the design experience: ‘‘enacting empathy and an ethic of care.’’ We argue for the inclusion of this asset as an epistemic practice of engineering. …
Reflections On Asset-Based Pre-College Engineering Education To Promote Equity: An Introduction To The Special Issue, Lee Martin, Kristen B. Wendell
Reflections On Asset-Based Pre-College Engineering Education To Promote Equity: An Introduction To The Special Issue, Lee Martin, Kristen B. Wendell
Journal of Pre-College Engineering Education Research (J-PEER)
In our call for proposals, we argued that engineering education is in need of a paradigm shift that takes students’ assets as epistemologically primary to our conception of what engineering, and engineering education, can and should be. The 12 papers collected in this special issue show how a focus on youth assets can realign engineering education to be more humane, more inclusive, and just as meaningful as that of a traditional model. The papers offer both theoretical argumentation and empirical evidence to support their answers to the question of how asset-based approaches can improve engineering education. An emergent theme in …
Service Quality And Passenger Satisfaction In Air Transportation In A Developing Economy: Evidence From Nigeria, Obioma R. Nwaogbe, Innocent C. Ogwude, Ejem E. A, A Pius
Service Quality And Passenger Satisfaction In Air Transportation In A Developing Economy: Evidence From Nigeria, Obioma R. Nwaogbe, Innocent C. Ogwude, Ejem E. A, A Pius
Journal of Aviation Technology and Engineering
This study investigates the quality of service provided for air travel in Nigeria and the level of satisfaction of passengers with the service encountered. It does so by focusing on both the airports and the airlines as service providers. In that way, the study captures much of the effects of the organizational culture, employee behavior, and general norms which influence passenger attitudes. The SERVQUAL model was used in measuring the five dimensions of service. Domestic travel only was studied, with data obtained from well-structured questionnaires to evaluate perception–expectation gaps in airports as well as in airlines. The overall gap score …