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Articles 61 - 90 of 650
Full-Text Articles in Other Educational Administration and Supervision
Teaching And Normalizing Digital Accessibility For Students In The Chemical Sciences, Stefano C G Biagini
Teaching And Normalizing Digital Accessibility For Students In The Chemical Sciences, Stefano C G Biagini
Journal of Science Education for Students with Disabilities
Digital accessibility is the inclusive practice of ensuring that all people can equally access digital information. However, this good practice has yet to be fully embraced by practitioners and educators in the chemical sciences. This article will describe and explain the key requirements of digital accessibility and how they apply to educators in the chemical sciences, with the emphasis on supporting visually impaired students; it will illustrate a case study of training students in adopting digital accessibility good practices in order to enable a culture change of greater inclusivity for the next generation; and finally illustrate low cost laboratory adaptations …
Teacher Retention And The Future Of Learning: Alarming Concerns About Preparing The Next Generation Of Citizens, Dejuanna M. Parker, Barbara D. Holmes
Teacher Retention And The Future Of Learning: Alarming Concerns About Preparing The Next Generation Of Citizens, Dejuanna M. Parker, Barbara D. Holmes
Journal of Research Initiatives
Research is robust in detailing the various reasons teachers leave the profession. There is scant literature on why teachers stay and what should be done to improve teacher retention. Teacher retention is a primary concern nationally and internationally. The inability to retain teachers has resulted in a teacher shortage and significantly affects student learning. Sorenson and Ladd (2020) This study yielded three emergent themes related to integral factors of teacher retention: changing attitudes on administrative support, workplace collegiality, and persistence of passion and purpose. Recommendations offered include encouraging administrators to leverage the passion and commitment of the educators to create …
Leadership Approaches Implemented Within K-12 Schools, Marian E. Truehill
Leadership Approaches Implemented Within K-12 Schools, Marian E. Truehill
Journal of Research Initiatives
Educators often consider the importance of leadership approaches in effectively operating K-12 schools in their state districts. However, traits, skills, and behavioral leadership styles all seem relevant to faculty, staff, and students surrounding how principals interacted with their employees in K-12 schools. One ineffective decision by principals can lead to unfavorable school climates, low teacher morale, and student discipline issues within classrooms on K-12 campuses. A pseudonym, Ms. Ladd, will be used as an example of how leadership approaches to operate a good junior high school effectively. This paper will describe the characteristics of leadership approaches, experiences of leadership approaches, …
Behind The Leaders: An Assessment Of Principal Supervisor Practices, Carla Roberts Austin, Kristie Roberts-Lewis
Behind The Leaders: An Assessment Of Principal Supervisor Practices, Carla Roberts Austin, Kristie Roberts-Lewis
The Guardianship Journal
This research study explored the effects of district size and region on the roles of principal supervisors. Key factors examined include district region, span of control, and allocation of time for support and development by principal supervisors. The researcher compared principals’ perceptions of support they receive from their principal supervisor across different school district sizes and district types (regions) in Georgia, framed within the sociocultural learning theory. Participants selected currently serve as principals in Georgia’s rural, urban, and suburban school districts. A total of seventy-five principals agreed to participate in this study. Data were collected through a survey instrument. Descriptive …
Human-Centered Leadership: Cultivating Purpose, Empathy, And Collective Growth, Becky Evers-Gerdes, Bryan Matera
Human-Centered Leadership: Cultivating Purpose, Empathy, And Collective Growth, Becky Evers-Gerdes, Bryan Matera
Essays in Education
Human-Centered Leadership is a transformative approach to leadership that emphasizes purpose, empathy, and collective growth, redefining success by prioritizing individual well-being and organizational inclusivity.
At the Minnesota Department of Education (MDE), leaders spearheaded the MAPE Local 1002 Community of Practice to integrate these principles, fostering leadership practices that align personal values with organizational goals. Facilitated by a local assistant superintendent and outside consultant, the initiative utilized action research and a Lunch and Learn framework to empower participants to reflect, listen, co-design solutions, and embrace iterative leadership cycles.
Key themes emerged, such as balancing empathy with accountability, promoting inclusivity, and addressing …
Navigating The Academic Terrain: Examining The Challenges And Success Factors Of Student Veterans In Higher Education Institutions, Katherine Reyes, Corey Idleburg
Navigating The Academic Terrain: Examining The Challenges And Success Factors Of Student Veterans In Higher Education Institutions, Katherine Reyes, Corey Idleburg
Education Division Scholarship
This study investigates the academic experiences of student veterans, addressing specific challenges they face in higher education. Using Schlossberg’s adult transition theory, it explores the effects of invisible barriers, enrollment trends, and institutional factors on veteran student success, leveraging the VA’s GI Bill Comparison tool to examine public versus private school support. Findings underscore the need for targeted resources, faculty training, and institutional awareness to foster a supportive and inclusive environment that enhances veteran students' academic success and sense of belonging.
Redefining Success: Insights From Lebanese Women Leaders In Higher Education, Lina H. Safa
Redefining Success: Insights From Lebanese Women Leaders In Higher Education, Lina H. Safa
Education Division Scholarship
This presentation explores how Lebanese women leaders in higher education define and measure success, emphasizing their innovative approaches and transformative impact. By examining personal narratives through a phenomenological lens, the study reveals how these leaders navigate cultural challenges, offering insights into leadership dynamics in a patriarchal society and contributing to global discussions on gender equity and academic leadership.
Phenomenological Study Of Lived Experiences: The Educational Journey Of An Effective Community And Technical College Board Member, Lori Ann Midkiff
Phenomenological Study Of Lived Experiences: The Educational Journey Of An Effective Community And Technical College Board Member, Lori Ann Midkiff
Theses, Dissertations and Capstones
This dissertation is a phenomenological study exploring the educational lived experiences of institutional community and technical college Board of Governors members in relation to their preparation and training to serve. Board of Governors members carry a great deal of responsibilities serving in this role. The researcher will investigate the educational backgrounds of institutional board members who serve in this capacity. This dissertation will cover the history and background of board members, the West Virginia Community and Technical College System, the legislation that requires members to receive education and training while serving on the board, and whether the board members themselves …
The Impact Of Administrator-Led Walkthroughs On Teacher Self-Efficacy, Kerri Templeton
The Impact Of Administrator-Led Walkthroughs On Teacher Self-Efficacy, Kerri Templeton
Theses, Dissertations and Capstones
This qualitative phenomenological study explored how administrator-led instructional walkthroughs influence teacher self-efficacy in one public school district located in West Virginia. Guided by Bandura’s (1977) framework of self-efficacy, the research examined the lived experiences of teachers and administrators who participated in regularly scheduled walkthroughs as part of a district-wide instructional leadership initiative. Data were collected through open-ended surveys with PK–12 teachers and administrators and analyzed using inductive thematic analysis to identify patterns and themes related to the perceived impact of the walkthrough process.
Findings revealed that when walkthroughs were conducted with clear purpose, relational trust, and consistent, meaningful feedback, they …
Quality Control: How School Districts Define, Recruit, And Retain High-Quality Teachers, A Qualitative Case Study, Tandalaya White
Quality Control: How School Districts Define, Recruit, And Retain High-Quality Teachers, A Qualitative Case Study, Tandalaya White
Dissertations of Practice
This research investigates how school administrators define, recruit, and retain highquality teachers and examines the implications of these efforts on student outcomes. Emphasizing the distinction between teacher quality: skills, abilities, and dispositions and teacher qualifications: certificates, degrees, and credentials, the study explores their overlap and importance in meeting the unique needs of districts, particularly in high-needs areas such as English as a second language (ESL) and special education. The presence or absence of such teachers critically impacts academic performance and social-emotional development, disproportionately affecting students of color and those in impoverished areas. Inadequate practices may contribute to the misidentification of …
The Influence Of Family-School Communication On Junior High School Students’ Academic Success, Stephen Junior Amoah
The Influence Of Family-School Communication On Junior High School Students’ Academic Success, Stephen Junior Amoah
Masters Theses
This study examines the influence of family-school communication on students' academic success in the context of Ghana, with a particular focus on Junior High School (JHS) students. While existing research emphasizes the importance of family involvement in educational outcomes, limited studies explore how family-school communication directly affects academic success in Ghana. By using a mixed-methods approach, the study combines quantitative and qualitative data collection. The quantitative component includes an online survey distributed to JHS graduates, assessing the frequency, impact, methods, and barriers of communication between families and schools, as well as their perceived effect on academic performance. The survey includes …
Leading Transition: How Special Education Directors Make Meaning Of Their Leadership In Advancing Pathways To Employment, Deanna Gill
Dissertations of Practice
LEADING TRANSITION: HOW SPECIAL EDUCATION DIRECTORS MAKE MEANING OF THEIR LEADERSHIP IN ADVANCING PATHWAYS TO EMPLOYMENT
Dede Gill, Ed.D.
Department of Leadership, Educational Psychology and Foundations
Northern Illinois University, 2025 Kelly Summers, Co-Director Alexios Rosario-Moore, Co-Director
Despite decades of legislative reform and an expanding body of research on effective transition practices, students with disabilities continue to experience disproportionately poor post-school employment outcomes when compared to their non-disabled peers. Nationally, individuals with disabilities are employed at approximately half the rate of those without disabilities, and their poverty rates remain substantially higher. These outcomes persist even as federal and state mandates such …
An Exploration Of Ibdp Coordinator Leadership In Southeastern U.S. Public High Schools, Raymond W. Scheetz Jr.
An Exploration Of Ibdp Coordinator Leadership In Southeastern U.S. Public High Schools, Raymond W. Scheetz Jr.
Theses and Dissertations--Educational Leadership Studies
Along with its brand, vision, and curricula, International Baccalaureate (IB) provides member schools with requirements and expectations, such as implementing a program coordinator. However, the need for flexibility that would allow for global implementation leaves the nature of IB’s required program coordinator positions subject to local discretion in many ways. However, while increasing in numbers globally, IB Diploma Programs are still not widely implemented in public high schools throughout the U.S. Southeast. As a result, the position of an IBDP coordinator is unusual in such schools in the region. Also, the IBDP coordinator position has not been substantially defined or …
Supporting Students In Transition To And From High School, David Naff, Jamelle Simmons, Meleah Ellison, Shelby Garofalo, Laura Thoene, Kim Dupre, Sooyeon Moon, Karli Johanson, Paul Harris, Martin Darby, William L. Parker, Tracy Booker, Janel Miley, Mysia Perry, Xun Liu, Maggie Szydlowski, Ahmed Abbas
Supporting Students In Transition To And From High School, David Naff, Jamelle Simmons, Meleah Ellison, Shelby Garofalo, Laura Thoene, Kim Dupre, Sooyeon Moon, Karli Johanson, Paul Harris, Martin Darby, William L. Parker, Tracy Booker, Janel Miley, Mysia Perry, Xun Liu, Maggie Szydlowski, Ahmed Abbas
MERC Publications
This report is part of a two-part series focused on supporting students in transition across PK-12 education. Specifically, it explores transitions into and out of high school school. The report includes a synthesis of recent peer-reviewed literature, analysis of publicly available data (with a specific focus on Virginia and the metropolitan Richmond region), and summary of relevant federal, state, and school division-level policies. It answers the following questions:
1. What are key considerations for supporting students in transition to and from high school in the MERC region?
2. How do federal, state, and division policies guide support for student transitions …
Reputation Management: Branding A Higher Education Graduate Program To Increase Visibility, Vanderbilt Artaxerxes Brabson Iv
Reputation Management: Branding A Higher Education Graduate Program To Increase Visibility, Vanderbilt Artaxerxes Brabson Iv
Student Theses and Dissertations
This capstone project offers a comprehensive training tool for non-communication professionals working in higher education programs. Its main goals are to give users (1) a summary of valuable research on higher education reputation management, branding, and strategic communication, and (2) an online toolkit for non-communication professionals to boost the visibility and impact of their educational initiatives. By providing practical, actionable resources, these tools help higher education professionals effectively handle the challenges of strategic communication management. The toolkit is especially useful because it delivers evidence-based strategies and methods that can be directly applied to improve communication efforts in higher education. It …
21st Century Community Learning Centers: Program Evaluation Evidence From Texas, Rosilyn Jackson
21st Century Community Learning Centers: Program Evaluation Evidence From Texas, Rosilyn Jackson
Electronic Theses and Dissertations
Texas afterschool programs strive to enhance academic performance and meet students' needs, yet gaps in program quality persist. This study evaluated 21st Century Community Learning Centers’ performance in reading, math, GPA, attendance, in-school suspension, and engagement, both within these categories and against program goals and demographics. Theoretical frameworks used in this study include the logic model, social justice theory, and cultural relevance theory. This quantitative study utilized a nonexperimental and secondary data research design which utilized five statistical tests: the Pearson Product-Moment Correlation, One-Way repeated ANOVA, Spearman Correlation, the Independent Samples t-Test, and the Mann-Whitney U Test. Results showed that …
The Learning Crisis: Three Years After Covid-19, Tomasz Gajderowicz, Maciej Jakubowski, Alec Kennedy, Christian Christrup Kjeldsen, Harry Anthony Patrinos, Rolf Strietholt
The Learning Crisis: Three Years After Covid-19, Tomasz Gajderowicz, Maciej Jakubowski, Alec Kennedy, Christian Christrup Kjeldsen, Harry Anthony Patrinos, Rolf Strietholt
Education Reform Faculty and Graduate Students Publications
The COVID-19 pandemic caused widespread disruptions to education, with school closures affecting over one billion children. These closures, aimed at reducing virus transmission, resulted in significant learning losses, particularly in mathematics and science. Using data from TIMSS 2023, which assesses fourth and eighth-grade achievements across 71 education systems, this study analyzes the impact of school closure duration on learning outcomes. Mixed-effect models estimate deviations from pre-pandemic trends, adjusting for demographic factors. Results show a global average decline of 0.11 standard deviations (SD) in student achievement, with longer closures linked to more severe losses. The effects on low performers, girls, and …
A Qualitative Study Of Iranian Efl Teachers’ Perceptions Of A Digital Diversified Education, Seyed Mohammad Reza Marvasti Zadeh, Azizollah Dabaghi Varnosfadrani Advarnosfadrani, Mohammad Amiryousefi
A Qualitative Study Of Iranian Efl Teachers’ Perceptions Of A Digital Diversified Education, Seyed Mohammad Reza Marvasti Zadeh, Azizollah Dabaghi Varnosfadrani Advarnosfadrani, Mohammad Amiryousefi
The Qualitative Report
Because Iran is a country of learners of diverse languages, socio-economic classes, genders, and ages, digital diversified education seems appropriate to address needs in English language education. However, there is a notable gap in research on teachers’ perceptions about this type of education. To fill this gap, this study aimed to investigate the perspectives of Iranian teachers of English as a foreign language (EFL) regarding a diverse digital education. Data were collected via an open-ended survey with 30 EFL teachers, both male and female, who were selected through convenience sampling. Analysis revealed several key themes, including the utilization of diverse …
Wellbeing And Working Conditions In The Arkansas Teacher Workforce, Gema Zamarro, Josh B. Mcgee, Meredith Schellhase
Wellbeing And Working Conditions In The Arkansas Teacher Workforce, Gema Zamarro, Josh B. Mcgee, Meredith Schellhase
Education Reform Faculty and Graduate Students Publications
- To better support a healthy teacher workforce, it is crucial to understand their job satisfaction, stress, and intentions to leave the profession.
- While most Arkansas teachers (86%) report being satisfied being an educator, we identify several potential areas for improvement.
- Teachers report that managing student behavior is their primary source of stress.
- Thirteen percent (13%) of teachers reported they plan to leave their current school.
- When asked why they were considering leaving their current school, teachers reported feeling unsupported, lacking influence over school policies, and insufficient planning time.
- Regular assessments of teacher well-being and job satisfaction can help us identify …
Unlocking College Potential: The Role Of Student Expectations And Non-Cognitive Skills In College Success, Gema Zamarro, Malachi Nichols, Julie R. Trivitt, Rian Djita
Unlocking College Potential: The Role Of Student Expectations And Non-Cognitive Skills In College Success, Gema Zamarro, Malachi Nichols, Julie R. Trivitt, Rian Djita
Education Reform Faculty and Graduate Students Publications
Attending college is a significant human capital investment but only about 60% of those who start college will have a completed degree six years later. This makes identifying the skills associated with college success an important policy concern. We surveyed over 1,100 entering college freshmen, majoring in business and engineering at a public university in the US, and combined this information with administrative data to create a comprehensive data set that, in addition to the usual academic performance data, cognitive ability measures, and demographics, also included measures of non-cognitive skills, personality traits, student expectations about college success and performance at …
Qualified But Not Good Enough: The Perspectives And Barriers From Black Women In Educational Leadership Roles, Jeanetta Searcy-Cooper
Qualified But Not Good Enough: The Perspectives And Barriers From Black Women In Educational Leadership Roles, Jeanetta Searcy-Cooper
Doctorate in Education
From teachers to principals to superintendents, Black women continue to struggle for opportunities to lead in the educational setting. This qualitative, phenomenological study examined the lived experiences of eight Black women who achieved educational leadership positions in K-12 education to understand how their race and gender have informed their personal lives and professional journeys. Participants were obtained via a convenience sample and individually interviewed on four main topics: their perceptions of the impact of race and gender on the availability of contemporary educational leadership positions, their own experiences attempting to secure leadership roles, how stereotypes and biased ideology have affected …
Why Wasn’T Participation In Government Enough?: A Historical Policy Analysis Of Pig And The Seal Of Civic Readiness, Karen M. Poland, Ed. D., Elizabeth A. Falzone, Ph.D., Dana F. Serure Edd.
Why Wasn’T Participation In Government Enough?: A Historical Policy Analysis Of Pig And The Seal Of Civic Readiness, Karen M. Poland, Ed. D., Elizabeth A. Falzone, Ph.D., Dana F. Serure Edd.
Journal of Inquiry and Action in Education
New York State has long been a leader in educational reform, including initiating efforts to enhance civic education. For example, in 1985, concerns regarding the civic and economic literacy of the state's youth prompted the New York State Education Department (NYSED) to mandate a fourth credit in social studies education. This fourth credit required students in their senior year to take two new half-credit courses, Participation in Government (PIG) and Economics. When President Obama signed into law the Every Student Succeeds Act (ESSA) in 2015, its emphasis on college, career, and civic readiness provided an additional incentive for NYSED to …
Perceptions Of Trauma-Informed Educational Practices In Washtenaw County, Michigan, Kimberly C. Jasper
Perceptions Of Trauma-Informed Educational Practices In Washtenaw County, Michigan, Kimberly C. Jasper
All NMU Master's Theses
Schools at the middle level embrace students through a transformative time of life. This time of transition and transformation can be challenging for any student. However, for students who have experienced childhood trauma, this season of life can prove even more difficult. Schools have an obligation to individually support students as they grow; this includes moments of dysregulation and problematic behaviors. Through implementation of trauma-informed practices, schools can begin to positively impact students through shaping behavior that promotes growth and learning rather than applying punitive consequences that lead to an ongoing cycle of trauma and removal.
This qualitative study sought …
Defiant School Choice? Educational Freedom, Access, And Arkansas's Ap African American Studies Controversy, Sarah Ruth Morris, Robert Maranto
Defiant School Choice? Educational Freedom, Access, And Arkansas's Ap African American Studies Controversy, Sarah Ruth Morris, Robert Maranto
Education Reform Faculty and Graduate Students Publications
On August 11, 2023, the Arkansas Department of Education (ADE) notified schools just before the fall semester’s start that they would no longer support the college-board-approved AP African American Studies (APAAS) course. Subsequently, all five districts offering the course declared their intent to proceed despite the lack of state funding and course credits. We conduct a document and qualitative thematic analysis in this mixed methods study. In documents, we find distinctive shifts in how the significance of APAAS is portrayed within differing contexts. Using interviews with Arkansas superintendents, teachers, students, and stakeholders, we find four major interview themes: the role …
Superintendents’ Perceptions Of Strategies For Implementing Social Justice Leadership For Diverse Student Populations, Stefani Morrow
Superintendents’ Perceptions Of Strategies For Implementing Social Justice Leadership For Diverse Student Populations, Stefani Morrow
Electronic Theses and Dissertations
The purpose of this qualitative study was to explore superintendents’ perceptions of implementing social justice leadership strategies within their K-12 school systems. The study sought to identify how superintendents leveraged the components of social justice leadership in the pursuit of equity for diverse student populations. The researcher conducted the study using interpretive phenomenological analysis methodology to examine the lived experiences of eight Texas superintendents with experience leading equity-focused agendas in their respective districts. The study’s participants included superintendents with experience ranging from 18 months to 16 years, representing districts from small rural areas to major suburban regions. Each participant engaged …
Cultural Advocacy And Teachers Of Color, Torine Champion, Linda Wilson-Jones
Cultural Advocacy And Teachers Of Color, Torine Champion, Linda Wilson-Jones
Journal of Research Initiatives
Teachers of color face marginalization and microaggressions that their White counterparts do not have to face. African American teachers experience microaggressions pathologizing their cultural values and communication styles, cultural/ethnic insensitivity, an ascription of their intelligence, and being treated as second-class citizens) that are hurtful, undermining, and disparaging (Brown, 2019). Asian American teachers face gendered, racial, and sexualized expectations on their campuses (Endo, 2015). A study of Latina bilingual teachers revealed that they felt alienated from their colleagues, had larger workloads, and did not have access to support (Amos, 2016). Teachers of color experience inequalities, microaggressions, and marginalization that impact their …
Adoption Of Quadruple Helix Among Academics: A Conceptual Paper, Farah Atiqah Binti Sharif, Aslan Amat Senin
Adoption Of Quadruple Helix Among Academics: A Conceptual Paper, Farah Atiqah Binti Sharif, Aslan Amat Senin
Journal of Research Initiatives
The Ministry of Education in Malaysia has been appointed to be one of the leaders in the innovation landscape with the responsibility to facilitate the adoption of quadruple helix (QH) across institutions of higher learning in Malaysia (IHL) to accelerate the commercialization of IHL technology. However, it was reported that the adoption of QH in Malaysia still needs to be more extensive and widespread, especially in IHL. This paper aims to study the effects of psychological and external factors on adopting QH by applying the theory of reasoned action (TRA). This paper proposes a conceptual model and research hypothesis to …
Assessing Leadership Efficacy Of Department Heads: A Study Of Faculty Perceptions At Two Historically Black Colleges And Universities In The Southeastern United States, Demissie L. Karorsa, Monica E. Allen
Assessing Leadership Efficacy Of Department Heads: A Study Of Faculty Perceptions At Two Historically Black Colleges And Universities In The Southeastern United States, Demissie L. Karorsa, Monica E. Allen
Journal of Research Initiatives
Transformational leadership (TL) is a leadership approach that inspires followers and encourages their effective engagement to contribute adequately to organizational goal achievement. By inspiring followers to pursue and attain exceptional performance levels, TL accrues high follower satisfaction in their jobs and with their organizations (Asencio, 2016; Banks et al., 2016; Barnett, 2017; Bass & Riggio, 2006). This study examined faculty perceptions/ratings of transformational leadership behaviors of their department chairs at two Historically Black Colleges and Universities (HBCUs) in the southeastern United States.
A thorough examination of the data collected revealed that the faculty rated idealized attributes (IA) the highest (x̄=2.80, …
Tackling Infrastructural Deficit In Mission Schools: Stakeholder Perspectives, Daniel Ayembilla, Musa Adekunle Ayanwale
Tackling Infrastructural Deficit In Mission Schools: Stakeholder Perspectives, Daniel Ayembilla, Musa Adekunle Ayanwale
Journal of Research Initiatives
The research adopted a qualitative case study research design and engaged stakeholders from Senior High Schools (SHS) across Ghana. Fifty-six participants from five selected schools were purposefully sampled to represent diverse perspectives, including administrators, teachers, parents, and community members. The data collection methods involved semi-structured interviews, focus group discussions, and key informant interviews to elicit comprehensive insights. Thematic analysis was employed to discern recurring patterns and themes within the data, facilitating a comprehensive exploration of infrastructural deficits in mission schools. Moreover, stringent measures were implemented to ensure the reliability and validity of the findings, including inter-coder reliability checks, member validation, …
Hbcu Faculty Job Satisfaction: Implications For Effective Higher Education Leadership, Demissie Karorsa, Monica E. Allen
Hbcu Faculty Job Satisfaction: Implications For Effective Higher Education Leadership, Demissie Karorsa, Monica E. Allen
Journal of Research Initiatives
Studies show that the success of organizations typically depends on the extent to which leaders promote their employees' job satisfaction and commitment (Kouzes & Posner, 2007). As a result, employees' job satisfaction has received significant attention from business leaders and researchers (Belias & Kouestelios, 2014; Cakmak et al., 2015; Hesli & Lee, 2013; Seifert & Umbach, 2008). Most businesses recognize that enthusiastic, committed, and satisfied employees add value by enhancing customer satisfaction and retention, increasing productivity, and working toward the long-term success of their organizations (Choi, 2016; Cook, 2008). This survey sought to understand Historically Black Colleges and Universities (HBCUs) …