Higher Education Administration Commons^™

How College/University Administrators Handle The Disgruntled Parent, Loreal E. Robertson

Department of Educational Administration: Dissertations, Theses, and Student Research

This qualitative study explored how student affairs and academic affairs professionals communicate with parents of undergraduate students who attend MidPointe University (MPU). The literature review indicates that there has been little research conducted on the nature of the interaction between college and university administrators and parents. Available research studies indicate that administrators communicate with parents with more frequency than expected, considering the past findings. Millennial students are sheltered, pressured, unique, and are overly involved (Howe & Strauss, 2007; Elam, Stratton & Gibson, 2007). Parents of today’s students are making an extra effort to be involved in the lives of their …