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Articles 211 - 240 of 426
Full-Text Articles in Community College Leadership
Going The Distance: A Case Study Of One Community College's Journey Across The Digital Divide, Michael Robert Jolley
Going The Distance: A Case Study Of One Community College's Journey Across The Digital Divide, Michael Robert Jolley
Department of Educational Administration: Dissertations, Theses, and Student Research
Rural communities throughout the nation continue to lag their urban and suburban peers in access to high-speed internet service. This digital divide affects rural populations in a myriad of ways, but access to higher educational opportunities may be most problematic. While the promise of technology to level the field for rural students continues to offer hope, the scarcity of broadband service lingers. This qualitative instrumental case study explores how one exceptional rural community college in the Great Plains developed the capacity to deliver distance education programming. The study relies upon Rogers's theory of diffusion of innovations to validate the extent …
Cultivating Leaders: Professional Development Needs Of Community College Chairs, Heidi Kirkman
Cultivating Leaders: Professional Development Needs Of Community College Chairs, Heidi Kirkman
All Theses And Dissertations
Higher education is currently experiencing industry changes that make good leadership even more crucial. However, most academic leaders arrive at their first leadership position with no leadership training and find the transition challenging. The purpose of this phenomenological study is to examine the lived experiences of community college chairs in relation to leadership development practices. The research questions that drive this study are (a) What competencies/skills are needed for performing the department chair role? (b) What are the professional development needs of community college department chairs? (c) What types of professional development do department chairs find most valuable? (d) What …
Sense Of Belonging Among Foreign-Born And U.S.-Born Latinx Subgroups At A Community College, Raquel Cotuno
Sense Of Belonging Among Foreign-Born And U.S.-Born Latinx Subgroups At A Community College, Raquel Cotuno
Dissertations
This qualitative case study explored sense of belonging among 15 U.S.-born and foreign-born Latinx students at a community college designated as a Hispanic serving institution. To further explore sense of belonging among these students, semi-structured interviews were conducted with both groups of students. The results indicated that U.S.-born Latinx students contributed sense of belonging to instructors who displayed characteristics of equal treatment, genuineness, and support in and outside of the classroom. Instructors who displayed these characteristics made students feel more connected to the instructor and to the college as a whole. Results also indicated that foreign-born Latinx students credited their …
The Impact Of Trust And Organizational Commitment On Professional Development Intention Among Community College Faculty: A Grounded Theory Approach, Malene Lalla Arnaud
The Impact Of Trust And Organizational Commitment On Professional Development Intention Among Community College Faculty: A Grounded Theory Approach, Malene Lalla Arnaud
Electronic Theses and Dissertations
Faculty are integral in designing an environment that allows students to succeed. The landscape of community colleges has changed with an increase in technology and evolving student populations. Professional development is necessary to allow faculty to adapt to the current and future landscape of community college education. The purpose of this research study is to explore the reasons why community college faculty do not participate in professional development through grounded theory inquiry. This research focuses on the trust relationship between faculty members and administrators and the faculty’s organizational commitment to professional growth. The researcher investigated the following research questions using …
The Perceived Factors That Influenced African American Male Students’ Persistence At A Southeastern Community College, Phygenia Flowers Young
The Perceived Factors That Influenced African American Male Students’ Persistence At A Southeastern Community College, Phygenia Flowers Young
Electronic Theses and Dissertations
This basic qualitative study examined the perceived factors that influenced African American male students’ persistence to acquire community college completion in the U.S. Southeast. It investigated the academic, cocurricular, and environmental intrinsic and extrinsic support systems of African American community college students who were successfully persisting toward degree obtainment. While the work highlights the challenges of these students as outlined in the published literature to frame their concerns, the study drew on Harper’s (2015) invitation to consider shifting the emphasis from Black male disadvantage to strategies that create an advantage using an antideficit framework. Harper’s (2010, 2012) antideficit achievement framework …
How Orientation Programs At West Virginia Community Colleges Affect Mid-Level Administrators' Perceptions Of Adjunct Faculty Quality, Gina M. Taylor
How Orientation Programs At West Virginia Community Colleges Affect Mid-Level Administrators' Perceptions Of Adjunct Faculty Quality, Gina M. Taylor
Theses, Dissertations and Capstones
The purpose of this descriptive study was to explore the relationship between the presence of orientation programs for adjunct faculty at West Virginia community and technical colleges and mid-level administrators’ perceptions of adjunct faculty quality. Using data obtained through an Internet-based questionnaire administered to 91 mid-level administrators at West Virginia community and technical colleges, the study resulted in several notable findings, many of which reinforced similar findings uncovered in the review of the literature. Most researchers agree that the results of high-quality orientation programs can be a tremendous asset to adjunct faculty, leading to an adjunct group that knows what …
I Don’T Really Work Here: Part-Time Faculty And The Adjunctification Of Higher Ed., Maggie Cawley
I Don’T Really Work Here: Part-Time Faculty And The Adjunctification Of Higher Ed., Maggie Cawley
West Chester University Master’s Theses
This critical action research thesis will explore the 40-year rise of adjunctification, the term coined to describe the increased reliance on adjunct and contingent labor in institutions of higher education. This thesis will examine adjunctification’s detrimental effects on teaching in higher education as a profession, on adjuncts and contingent teachers, and on students. Institutional overreliance on adjunct faculty as cheap, ad hoc labor flies in the face of the role that education should play in society: to develop student potentiality and capacity for critical thought. I believe that the casualization of teaching and the subsequent rise of adjunctification preclude these …
Holistic Student Development In Higher Education: Perspectives And Practices Of Holistic Student Development At A Public California University, Francisca Ann Crutchfield
Holistic Student Development In Higher Education: Perspectives And Practices Of Holistic Student Development At A Public California University, Francisca Ann Crutchfield
Cal Poly Humboldt theses and projects
Within traditional American public colleges and universities, there is an emphasis on academic student success within the structures and values of educational programs, and the lack of a holistic approach to higher education may be negatively impacting college student development and well-being. By balancing academic knowledge with other areas of knowledge, including a heightened sense of community and mental and emotional well-being, higher education can cultivate students who apply their skills with reduced stress, a sense of belonging, and freedom of expression. This qualitative phenomenological study seeks to identify characteristics, educational priorities, and programming approaches of university student service programs …
How Christian College Student Leaders Discover Purpose, Emmanuel Ayiku
How Christian College Student Leaders Discover Purpose, Emmanuel Ayiku
Masters Theses
Among college students, research has revealed that 76% of them reported that they search for meaning in life (Dunn & Hammer, 2015). Spirituality is one specific way in which students begin their search for meaning. A qualitative approach was used to examine the perspectives of how six Christian college student leaders from three different campus ministries found their purpose. By examining and understanding purpose from one subset of religious students who serve in a leadership position, we may gain insight into the interplay of meaning-making, purpose, and leadership. This study concluded that faith or spirituality played an important role in …
Exploring Appreciative Advising As An Equity Approach For African American Students: A Grounded Theory Study Of Academic Advisors At Predominantly White Institutions (Pwis), Valerie Harper
Electronic Theses and Dissertations
ABSTRACT
EXPLORING APPRECIATIVE ADVISING AS AN EQUITY APPROACH FOR AFRICAN AMERICAN STUDENTS: A GROUNDED THEORY STUDY OF ACADEMIC ADVISORS AT PREDOMINANTLY WHITE INSTITUTIONS (PWIs)
By
Valerie J. Harper
October 28, 2019
Dissertation supervised by Professor Gretchen Givens Generett
African American matriculation into postsecondary education continues to rise, but degree conferral remains low (Hoston, Graves, & Fleming-Randle, 2010). Arguably, Harper and Hurtado’s (2007) research, as far back as 1992, stated black students and other students of color have dealt with alienation, isolation, and stereotyping at PWIs; this continues to persist today (Lee, 2018), which may interrupt the academic success of African …
Book Review: Our Towns: A 100,000 Mile Journey Into The Heart Of America, Keith Morton
Book Review: Our Towns: A 100,000 Mile Journey Into The Heart Of America, Keith Morton
eJournal of Public Affairs
Book review of James and Deborah Fallows, Our towns: a 100,000 mile journey into the heart of America
Utilizing The College-Level Community Engagement Assessment Rubric To Identify Strengths, Weaknesses And Opportunities For Growth In Drexel University’S College Of Arts And Sciences, Cyndi R. Rickards, Jennifer Kebea, Brian Daley, Lawrence Souder
Utilizing The College-Level Community Engagement Assessment Rubric To Identify Strengths, Weaknesses And Opportunities For Growth In Drexel University’S College Of Arts And Sciences, Cyndi R. Rickards, Jennifer Kebea, Brian Daley, Lawrence Souder
eJournal of Public Affairs
The College of Arts and Sciences (CoAS), one of Drexel’s largest colleges, has intentionally aimed to grow and deepen its commitment to civic engagement across the last decade. CoAS has significantly demonstrated a commitment to community engagement by making it a funding priority and creating a leadership position to support engagement. Because of the varying levels and formats of the college’s efforts towards civic engagement, a process of assessment was needed. To channel our assessment efforts we adopted Saltmarsh and Middleton’s pilot assessment rubric. A group of seven engaged faculty from across the college and the Executive Director of the …
Leadership Theories And United States Demographic Shifts: Responsiveness In The Workplace, Sherry H. Latten, Jonathan Perez
Leadership Theories And United States Demographic Shifts: Responsiveness In The Workplace, Sherry H. Latten, Jonathan Perez
Journal of Research Initiatives
As the United States becomes increasingly more diverse, it is imperative that organizations consider the implications of their leadership pipeline. Given the differences that can exist by social identity groups in experiences, values, interests, and communications, it raises a question about the responsiveness of current leadership theories to the changing demographics. This article explores the responsiveness of transformational leadership, authentic leadership, and leader-member exchange (LMX) theory to the demographic changes as a means of helping organizations consider how existing leadership norms and theories need to be expanded to encompass the future population of leaders across race, sex, and age.
Balancing The Demands Of College And Athletics: First-Generation Female Student Athletes’ Perception Of The College Experience, Adrienne Rodriguez
Balancing The Demands Of College And Athletics: First-Generation Female Student Athletes’ Perception Of The College Experience, Adrienne Rodriguez
Theses & Dissertations
Research Focus. The launch of the 1972 Title IX regulation education amendment arrived at a pivotal time for women in sports. “Title IX recognized the uniqueness of intercollegiate athletics by permitting colleges and universities to have separate and equal athletic programs for women” (Hogshead-Makar, & Zimbalist, 2007, p. 2). As more women began to participate in sports, pressures to perform both competitively and academically presented different challenges for female athletes during their collegiate career. For a female student-athletes to be successful in both academics and athletics, the student-athlete must discover a means to sustain a reasonable balance academically and athletically …
Influencers Of Succession Planning Among Rural Community College Chief Executives, Ashley Aylett
Influencers Of Succession Planning Among Rural Community College Chief Executives, Ashley Aylett
Graduate Theses and Dissertations
The challenge of maintaining strong leadership within many community colleges has been exacerbated by many factors including demographic shifts, therefore, succession planning is one tool used by institutions to offset the challenge of dealing with aging leaders, retirements, and a limited pool of competent applicants. Many senior administrators have and will continue to retire at rapid rates and fewer well-prepared individuals seem to be available or willing to move into these roles. Higher education literature has explored the future of community colleges during this time of change, some examining critical factors for the future of community colleges by asking questions …
Escapando Las Trampas: Teacher Preparation For Mexicanas, Larissa Perez
Escapando Las Trampas: Teacher Preparation For Mexicanas, Larissa Perez
Capstone Projects and Master's Theses
Developing Maestras face and overcome linguistic, academic and cultural forms of gatekeeping while trying to navigate through our current education system. For this Capstone Project, the impact that gatekeeping has on developing Maestras and how it affects their academic and professional aspirations was investigated. This is an important issue for developing Maestras, the University of Gringolandia as well as for the education system of Nepantla county. The success of developing Maestras Mexicanas closes the racial gap and directly impacts the student success rate within Nepantla county. The literature and data results analysis indicate that the gatekeeping practices that keep Mexicanas …
Toward Critical Counseling: A Content Analysis Of Critical Race Theory And Culturally Relevant Pedagogy In Community College Counselor Education, Lyman A. Insley
Toward Critical Counseling: A Content Analysis Of Critical Race Theory And Culturally Relevant Pedagogy In Community College Counselor Education, Lyman A. Insley
Electronic Theses, Projects, and Dissertations
Background: Prior to the early 1990s, most counselor preparation programs did not have multicultural competencies. Therefore, a call was made for the use of multicultural competencies in counselor preparation programs. Yet, the popularization of multicultural competencies of this time in education had a Eurocentric bent, a kind of colorblindness
More recently, scholars confirmed that these Eurocentric multicultural competencies had become the primary template from which counselor preparation programs taught culturally responsive and relevant pedagogy. Therefore, a call was made for the use of critical race theory (CRT) in counselor preparation programs to challenge and change Eurocentric cultural competence.
Purpose: This …
Duty Of Care And Risk Management For Institutions Of Higher Education, Jorge De La Torre
Duty Of Care And Risk Management For Institutions Of Higher Education, Jorge De La Torre
CUP Ed.D. Dissertations
Institutions of Higher Education (IHE) authority has evolved from nearly absolute power in the hands of colleges and universities to an approach more focused on individual students and their rights. Yet, while college authority over campus life and student conduct has diminished, the duty of care required in the form of additional student affairs services has increased. The history of the complicated relationship between students and IHE starts with the concept “in loco parentis,” which is Latin for “in place of parents.” A lack of proper and continued risk assessment and a lack of effective and manageable policies and procedures …
Community College Presidents' Perspectives On Campus Safety, Chad Christopher Sartini
Community College Presidents' Perspectives On Campus Safety, Chad Christopher Sartini
Educational Leadership & Workforce Development Theses & Dissertations
This study addressed the phenomenon of campus safety from the perspective of the community college president. The researcher employed a mixed methods design by surveying the community college presidents of one state community college system followed by in-depth interviews of three of the presidents of the same community college system. The quantitative inquiry used descriptive statistics to detail community college presidents’ knowledge and perceptions of campus safety. The qualitative inquiry employed case study analysis through in-depth interviews to develop a deeper understanding of the relationship between community college presidents and the phenomenon of campus safety.
The results of the study …
Cross-Cultural Considerations: Raising Language Teachers Awareness About The Importance Of Multiculturalism, Abir El Shaban
Cross-Cultural Considerations: Raising Language Teachers Awareness About The Importance Of Multiculturalism, Abir El Shaban
Journal of Research Initiatives
Abstract
With the worldwide use of English as a second language (ESL) and globalization, teachers are expected to understand, acknowledge and interact with culturally and linguistically diverse students and integrate their linguistic and multicultural backgrounds in classroom settings. Teachers need to be multicultural to be able to successfully impact their students to be multicultural. This paper provides English language teachers with valuable recommendations based on cross-cultural studies and my experience, as an ESL teacher, on how to be responsive to students from different cultures to empower and enhance their language proficiency skills.
Blending Credit & Non-Credit Courses: Best Practices, Opportunities, Barriers, Keisha Samuels, M. Todd Estes, Heather Eckman, Kelly Gillerlain, Shanda Jenkins, Wendy Miller-Edwards, Olivia Reinauer, Nicole Walker
Blending Credit & Non-Credit Courses: Best Practices, Opportunities, Barriers, Keisha Samuels, M. Todd Estes, Heather Eckman, Kelly Gillerlain, Shanda Jenkins, Wendy Miller-Edwards, Olivia Reinauer, Nicole Walker
Inquiry: The Journal of the Virginia Community Colleges
Community colleges offer an array of programs designed to help students meet different goals. Noncredit education provides training for students seeking targeted, often shorter, courses for personal and professional enrichment (Cohen, Brawer, & Kisker, 2014). Many community colleges are now increasingly emphasizing noncredit workforce education as they support regional workforce development efforts and strive to meet the needs of their local industry partners (Van Noy, Jacobs, Korey, Bailey, & Hughes, 2008). Despite the millions of students enrolled in these courses and their potential to generate revenue for the institutions delivering programs, Voorhees and Milam (2005) refer to noncredit community college …
Accelerating Student Success: The Case For Corequisite Instruction, Maggie Emblom-Callahan, Nekisha Burgess-Palm, Sandra Davis, Amanda Decker, Heather Diritto, Shana Dix, Camisha Parker, Eric Styles
Accelerating Student Success: The Case For Corequisite Instruction, Maggie Emblom-Callahan, Nekisha Burgess-Palm, Sandra Davis, Amanda Decker, Heather Diritto, Shana Dix, Camisha Parker, Eric Styles
Inquiry: The Journal of the Virginia Community Colleges
The successes of corequisite remediation courses and supplemental instruction over traditional remediation courses such as the modular Math Essentials have been widely and recently documented (Logue, Watanabe-Rose, & Douglas, 2016). Corequisite reform is an important strategy to improve student completion of higher education goals. A robust corequisite model integrates gateway course content with lifelong tools such as time management and study skills that help students beyond the scope of one course. Corequisite remediation may not completely eliminate developmental courses; however, “a fundamental redesign of the support system for academically underprepared students” will include corequisite remediation (Vandal, 2014). This broader “support …
Promoting The Value Of Career Education Programs, David Howell, Maryanne Serignese, Shawn Anderson, Rachel Dodson, Joshua Mcdowell, Jesse Miller, Dana Newcomer, Regina Sanders, Brooklyn Shehan
Promoting The Value Of Career Education Programs, David Howell, Maryanne Serignese, Shawn Anderson, Rachel Dodson, Joshua Mcdowell, Jesse Miller, Dana Newcomer, Regina Sanders, Brooklyn Shehan
Inquiry: The Journal of the Virginia Community Colleges
12.5 million secondary and postsecondary students are currently enrolled in Career and Technical Education (CTE) programs in the United States (“Career,” 2019). CTE programs provide students with the academic skills, technical skills, knowledge, and training necessary to succeed in future careers and to become lifelong learners (“Career,” 2019). Students are prepared for the workplace as a result of a competency-based learning approach and through partnerships with local employers who provide hands-on experience and work-based learning opportunities (“Career,” 2019). By 2020, 65 percent of American jobs will require some postsecondary education or training, with half of these positions requiring an associate …
Taking The Leap (Learner Engaged Advising Programs): Vccs Advising Practices And Recommendations, Valerie Burge-Hall, Latoya Garrison, Leigh Giles-Brown, Dan Lepore, Melanie Mcnall, Christine Pauly, Andrew Quinn, Lisa Vaughn Jordan
Taking The Leap (Learner Engaged Advising Programs): Vccs Advising Practices And Recommendations, Valerie Burge-Hall, Latoya Garrison, Leigh Giles-Brown, Dan Lepore, Melanie Mcnall, Christine Pauly, Andrew Quinn, Lisa Vaughn Jordan
Inquiry: The Journal of the Virginia Community Colleges
The Virginia Community College System (VCCS) administration identified the need for adequate and proactive advising programs to foster student success. This paper presents a review of “best practices” in advising to determine commonalities, provides a comparison with current VCCS advising practices, and offers recommendations that support the goal of ensuring high quality advising programs.
Communication And Data Sharing Between K-12 And Community Colleges, Beth Page, Jacob Surratt, Debbie Bond, Mitzi Jones, Josh Meyer, Amy Webster, Brian Wright
Communication And Data Sharing Between K-12 And Community Colleges, Beth Page, Jacob Surratt, Debbie Bond, Mitzi Jones, Josh Meyer, Amy Webster, Brian Wright
Inquiry: The Journal of the Virginia Community Colleges
This report investigates communication and data sharing between K-12 and community colleges to identify best practices. This wide-ranging topic encompassed many efforts that impact student recruitment, retention and success in their postsecondary education. To prioritize the most pressing issues, this report focuses on recent system-wide findings and recommendations. In 2016, the Virginia General Assembly directed the Joint Legislative Audit and Review Commission (JLARC) to review the VCCS, a process that had not been done since 1991. The JLARC report in 2017 stated that a relatively low percentage of community college students obtain a degree or credential (39 percent). In addition …
Improving Transferability Case Studies: 'Building A Better Bridge To The Bachelor's', Tamra Lipscomb, Cindy Wallin, David Braun, Katherine Clatterbuck, Faison Dana, Leonda Keniston, John Lipp, Christian Mason
Improving Transferability Case Studies: 'Building A Better Bridge To The Bachelor's', Tamra Lipscomb, Cindy Wallin, David Braun, Katherine Clatterbuck, Faison Dana, Leonda Keniston, John Lipp, Christian Mason
Inquiry: The Journal of the Virginia Community Colleges
Many Virginians aspiring to earn a four-year degree intentionally begin their journey at one of the 23 community colleges within the Virginia Community College System (VCCS). In concert with those aspirations, the VCCS is committed to providing its residents an affordable and accessible program of study that prepares them to transfer and earn a bachelor’s degree at any one of Virginia’s colleges and universities. The establishment of an affordable and accessible pathway was one of the emanating purposes of the community college (Mellow & Heelan, 2015). The dream of affordable transfer education is one of three key legislative efforts of …
Increasing Success With Online Degree Courses And Programs In The Vccs, Thomas Chatman, Dave Dick, Paula Ford, Pamela Henry, Kim Hobert, Miles Keller, Kevin Riley, Christina Tidwell, Roberta Wright
Increasing Success With Online Degree Courses And Programs In The Vccs, Thomas Chatman, Dave Dick, Paula Ford, Pamela Henry, Kim Hobert, Miles Keller, Kevin Riley, Christina Tidwell, Roberta Wright
Inquiry: The Journal of the Virginia Community Colleges
Over the last three years, 724,116 online courses were attempted within the Virginia Community College System (VCCS). From these attempts, 206,533 resulted in a grade of D or F or a withdrawal, accounting for 29% of all attempted online courses (Virginia Community College System, 2015). This does not account for the students who may have dropped the course early in the semester to avoid academic and/or financial consequences. Studies have shown that students who do not experience success in their courses drop out significantly more than their counterparts (Thayer, 1973). Additionally, these students experience delayed degree or certificate completions, higher …
Using Artificial Intelligence To Enhance Educational Opportunities And Student Services In Higher Education, Mandy Barrett, Lisa Branson, Sheryl Carter, Frank Deleon, Justin Ellis, Cirrus Gundlach, Dale Lee
Using Artificial Intelligence To Enhance Educational Opportunities And Student Services In Higher Education, Mandy Barrett, Lisa Branson, Sheryl Carter, Frank Deleon, Justin Ellis, Cirrus Gundlach, Dale Lee
Inquiry: The Journal of the Virginia Community Colleges
Artificial intelligence (AI) technology is becoming the basis for business. Most businesses use it to improve the customer experience. The education community is just beginning to find ways to successfully implement AI for staff and students. Artificial Intelligence should be leveraged to create a better student experience. For example, Elon University uses AI to assist students with tracking previously taken courses and helps them apply the information to their course-planning (Gardner, 2018). Georgia State University uses Pounce, a chatbot built by AdmitHub, reducing summer melt by over 20% by reaching out to students via text when they have not completed …
Improving Completion Rates For Underrepresented Populations, Jen Daniels, Lynn Bowers, Megan Cook, Mark D'Antonio, Amber Foltz, Carlita Mccombs, John Sound, Jenni Vancuren
Improving Completion Rates For Underrepresented Populations, Jen Daniels, Lynn Bowers, Megan Cook, Mark D'Antonio, Amber Foltz, Carlita Mccombs, John Sound, Jenni Vancuren
Inquiry: The Journal of the Virginia Community Colleges
Most experienced educators recognize that many students will not complete optional assignments, and often those students who need additional help do not seek assistance. Current research demonstrates that students in underrepresented populations (see definition below) are less likely to seek support than others because they see needing help as a confirmation that they don’t really “belong” in college in the first place. Research shows that those who do access currently optional supports such as tutoring are more likely to succeed, so this research group looked for ways to build structured connections between underrepresented students and resources.
We found that our …
Increasing Diversity Of Faculty And Administrators In The Virginia Community College System, Nicole Munday, Rachel Angel, Mahzar Anik, Sylvia Clay, Lorraine Justice, Cheri Maea, Gena Mckinley, Tim Merrill, Aaron Rosenthal
Increasing Diversity Of Faculty And Administrators In The Virginia Community College System, Nicole Munday, Rachel Angel, Mahzar Anik, Sylvia Clay, Lorraine Justice, Cheri Maea, Gena Mckinley, Tim Merrill, Aaron Rosenthal
Inquiry: The Journal of the Virginia Community Colleges
In 2013, Chancellor DuBois convened a Task Force on Diversity with the aim of making the Virginia Community College System (VCCS) a model for diversity by “increasing the demographic diversity of the VCCS so that teaching faculty and leaders look more like the communities we serve” (Chancellors Diversity Task Force, 2014, p. 3). The hard work of the Task Force members culminated in a report that summarized their findings and recommendations, including a “Call to Action” list of 11 steps, many of which have been implemented or are in progress. Several of these key initiatives have put the VCCS on …