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Singapore Management University

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Full-Text Articles in Technology and Innovation

Distilling Managerial Insights And Lessons From Ai Projects At Singapore's Changi Airport (Part 2), Steve Lee, Steven M. Miller May 2019

Distilling Managerial Insights And Lessons From Ai Projects At Singapore's Changi Airport (Part 2), Steve Lee, Steven M. Miller

Asian Management Insights

Since 2017, Changi Airport group (CAG) has initiated a host of pilot projects that use connective and intelligent technologies to enable its move towards digital transformation and SMART Airport Vision. This has resulted in a first wave of deployment of AI and Machine Learning-enabled applications across various functions that can better sense, analyse, predict, and interact with people.

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Ai Gets Real At Singapore's Changi Airport (Part 1), Steve Lee, Steven M. Miller May 2019

Ai Gets Real At Singapore's Changi Airport (Part 1), Steve Lee, Steven M. Miller

Asian Management Insights

Ranked as the best airport for seven consecutive years, Singapore’s Changi Airport is lauded the world over for the efficient, safe, pleasurable and seamless service it offers the millions of passengers that pass through its facilities annually. Much of Changi Airport’s success can be attributed to the organisation’s customer-oriented business focus and deeply embedded culture of service excellence, combined with a host of advanced technologies operating invisibly in the background. The framework for this technology enablement is Changi Airport Group’s (CAG’s) SMART Airport Vision—an enterprise-wide approach to connective technologies that leverages sensors, data fusion, data analytics, and artificial intelligence (AI), …

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Surecash: Promoting Financial Inclusion In Bangladesh, Aurobindo Ghosh, Lipika Bhattacharya May 2019

Surecash: Promoting Financial Inclusion In Bangladesh, Aurobindo Ghosh, Lipika Bhattacharya

Asian Management Insights

The street scene of honking cycle rickshaws, jaywalking pedestrians and precariously tilting buses in crowded Dhaka was an easy distraction. It was December 2017 when Matteo Chiampo, an advisor to the Consultative Group to Assist the Poor (CGAP),1 was writing an advisory report on the future growth strategy for SureCash, a mobile financial services (MFS) company in Bangladesh. Brainstorming for questions, and not answers, was something he had not tried before. Nevertheless, Chiampo tried to focus on the questions he had on his mind—questions that he believed would give novel and transformative insights on the way forward.

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Innovation: Does Asia Need Newton Or Edison?, Rajendra K. Srivastava, Philip Zerrillo May 2019

Innovation: Does Asia Need Newton Or Edison?, Rajendra K. Srivastava, Philip Zerrillo

Asian Management Insights

Ask who has contributed the most to innovation over the past five centuries and you might get very different answers. On one end, you would have to consider Sir Isaac Newton, who was one of the most influential scientists of our time. A philosopher, physicist and mathematician, Sir Newton was the leader of the scientific revolution, and his work at Cambridge University laid the groundwork for many of the world’s greatest inventions. And on the other end, you have Thomas Alva Edison, who attended school for a total of 12 weeks in his life. This self-taught inventor with nearly 1,100 …

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Securing The Corporate Sustainability Advantage, Havovi Joshi May 2019

Securing The Corporate Sustainability Advantage, Havovi Joshi

Asian Management Insights

The UN Global Compact is the largest sustainable business initiative in the world, with more than 70 local chapters that work with close to 10,000 companies, large and small, across the world. With 3,000 stakeholders, we are a true multi-stakeholder initiative. We were founded 19 years back by former UN Secretary-General, Kofi Annan, with a view to giving the organisation a human face. So Mr. Annan put forward Ten Principles relating to UN conventions—spanning human rights, labour, environment and anti-corruption. These principles constitute the foundation of what we think of as corporate sustainability, and all companies that join the UN …

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Profit People And Planet, Havovi Joshi May 2019

Profit People And Planet, Havovi Joshi

Asian Management Insights

On behalf of the Editorial Board of Asian Management Insights, its authors and readers, I would like to thank our outgoing Editor-in-Chief, Dr Philip Zerrillo, who founded the magazine and invested signifi cant efforts to advance its profi le these past five years.

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A Better Economy By "Design", Lawrence Chong May 2019

A Better Economy By "Design", Lawrence Chong

Asian Management Insights

The air was still, and I was going nowhere with the session until I asked the participants about their kids instead of talking more about the bank. The conversations soon turned chirpy as the mothers in the group spoke over one another, sharing their hearts out about their children and their hopes for them. I felt I had unlocked something new, even though this should have been obvious as this is a very family-oriented country. This experience was part of our transformation project for a Southeast Asian bank that would reshape its digital, brand and customer engagement strategy through a …

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Organizing For Artificial Intelligence (Ai) Technologies, Sukti Ghosh May 2019

Organizing For Artificial Intelligence (Ai) Technologies, Sukti Ghosh

Research Collection Lee Kong Chian School Of Business

This study focuses on organisation design choices as tools for addressing the management challenges of commercialising AI technologies for competitive advantage. It explores how design choices address fundamental problems of organising in such context, illustrating notable design features observed. Additionally, it examines external alignment and internal coherence reiterating interdependencies in organisation’s design choices, when adapting to exogenous changes due to emerging AI technologies.

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Blockchain: It’S Not All About Cryptocurrencies, Singapore Management University Apr 2019

Blockchain: It’S Not All About Cryptocurrencies, Singapore Management University

Perspectives@SMU

From promoting renewable energy to internet security, the technology is not just about bitcoins and making a fast buck

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The Impact Of Fintech Innovations And Financial Standards On Bank Performance: Evidence From Selected Commercial Banks In Asean, Kiyono Hasaka Apr 2019

The Impact Of Fintech Innovations And Financial Standards On Bank Performance: Evidence From Selected Commercial Banks In Asean, Kiyono Hasaka

Dissertations and Theses Collection (Open Access)

In the rapidly evolving financial
technology (fintech) landscape, there has been an increase in the number of the
industry research papers and articles on fintech adoption and innovations. However,
there are relatively few empirical studies that provide a quantitative analysis
of the effects of fintech and financial standards on bank performance using
financial indicators. This dissertation attempts to fill this research gap by
identifying and analysing the impact of commercial banks’ adoption of mobile
banking technologies on bank financial performance in five countries that adopted
financial standards in the Association of Southeast Asian Nations (ASEAN). Using
the longitudinal panel data …

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Many Hands: The Effect Of The Prior Inventor-Intermediaries Relationship On Academic Licensing, Young-Choon Kim, Mooweon Rhee, Reddi Kotha Apr 2019

Many Hands: The Effect Of The Prior Inventor-Intermediaries Relationship On Academic Licensing, Young-Choon Kim, Mooweon Rhee, Reddi Kotha

Research Collection Lee Kong Chian School Of Business

We study the role of the relationship among inventors and intermediaries in the licensing of university inventions. We suggest that a prior inventor-intermediaries relationship positively influences licensing rates through selective retention of higher quality relationships and mutual learning in the relationship, enabling intermediaries to reduce both information asymmetry and search costs between inventors and potential licensees. We argue that the influence of a prior inventor-intermediaries relationship on licensing is especially important before intellectual property protection is attained and can be substituted by the buyer-side contacts of inventors and intermediaries. We test these predictions using 919 inventions from the technology transfer …

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Mapping Cultural Tightness And Its Links To Innovation, Urbanization, And Happiness Across 31 Provinces In China, Roy Y. J. Chua, Kenneth Huang, Mengzi Jin Apr 2019

Mapping Cultural Tightness And Its Links To Innovation, Urbanization, And Happiness Across 31 Provinces In China, Roy Y. J. Chua, Kenneth Huang, Mengzi Jin

Research Collection Lee Kong Chian School Of Business

We conduct a 3-y study involving 11,662 respondents to map cultural tightness—the degree to which a society is characterized by rules and norms and the extent to which people are punished or sanctioned when they deviate from these rules and norms—across 31 provinces in China. Consistent with prior research, we find that culturally tight provinces are associated with increased governmental control, constraints in daily life, religious practices, and exposure to threats. Departing from previous findings that tighter states are more rural, conservative, less creative, and less happy, cultural tightness in China is associated with urbanization, economic growth, better health, greater …

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Explore Alternatives Now! - Performance Mgmt In The Multi-Dimensional Digital World, Richard Raymond Smith Apr 2019

Explore Alternatives Now! - Performance Mgmt In The Multi-Dimensional Digital World, Richard Raymond Smith

Research Collection Lee Kong Chian School Of Business

Earlier, business was not quite as dynamic, employment was intended for the long-term, and the idea of pay linked to performance was quite a dependable model. But as we examine the tradition of performance management in light of today's digital business models, there are a number of new questions that emerge.

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Twitter Ceo’S Life And Business Lessons, Singapore Management University Mar 2019

Twitter Ceo’S Life And Business Lessons, Singapore Management University

Perspectives@SMU

Jack Dorsey on unexpected innovations, social media echo chambers, and the power of ‘why?’

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Picking Flowers In An Ico Garden, Fam Guo Teng, Paul R. Griffin, Andrew Koh Mar 2019

Picking Flowers In An Ico Garden, Fam Guo Teng, Paul R. Griffin, Andrew Koh

Research Collection School Of Computing and Information Systems

The rise of Initial Coin Offerings (ICO) in recent times and their potential for investment opportunities have investors spending a lot of time researching ICOs or having to follow the crowd. This paper aims to explore four broad factors of ICOs: identity, credibility, investor sentiment, and price movement to develop a framework that is useful in determining ICO quality. Research is shown using data sources including public forums, chat groups, web sites, white papers as well as smart contract details. Finally, a system, based on the framework, is proposed that can be used to detect and regulate ICO activities and …

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Agility In Responding To Disruptive Digital Innovation: Case Study Of An Sme, Calvin M. L. Chan, Say Yen Teoh, Adrian Yeow, Gary Pan Mar 2019

Agility In Responding To Disruptive Digital Innovation: Case Study Of An Sme, Calvin M. L. Chan, Say Yen Teoh, Adrian Yeow, Gary Pan

Research Collection School Of Accountancy

Disruptive digital innovation (DDI) often creates hypercompetitive market environment that forces firms to be agile to survive and remain competitive. Whereas most studies have focused on larger firms' effort to be agile, few have looked at how small‐ and medium‐sized enterprises (SMEs) respond to DDI. The study attempts to answer the research question of how SMEs achieve agility to respond to DDI. Drawing on a case study of an innovative SME, our study develops a framework on agility based on the processes of mitigating organizational rigidity, developing innovative capabilities, and balancing the tension of organizational ambidexterity. Specifically, our findings show …

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How Some New Products Succeed While Others Flop, Singapore Management University Feb 2019

How Some New Products Succeed While Others Flop, Singapore Management University

Perspectives@SMU

The Ford Edsel, the Apple Newton and New Coke are all well-known examples of product launch failures.

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Public Governance, Corporate Governance, And Firm Innovation: An Examination Of State-Owned Enterprises, Nan Jia, Kenneth G. Huang, Cyndi Man Zhang Feb 2019

Public Governance, Corporate Governance, And Firm Innovation: An Examination Of State-Owned Enterprises, Nan Jia, Kenneth G. Huang, Cyndi Man Zhang

Research Collection Lee Kong Chian School Of Business

We examine how corporate and public governance shape an important type moral hazard in innovation which is that agents pursuing the quantity of innovation at the expense of the novelty. We theorize that both better corporate governance tools that regulate agents (including better alignment of agents’ private incentives and stronger monitoring), and higher-quality public governance that regulates the principals of state-owned enterprises (SOEs) reduce this moral hazard. Furthermore, we argue that higher-quality political governance enhances the functioning of better corporate governance tools in further reducing this moral hazard in innovation, thus creating interdependence. We test our theory in the context …

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Sustainable Digital Finance In Asia: Creating Environmental Impact Through Bank Transformation, Ryan Knowles Merrill, Simon J.D. Schillebeeckx, Sofie Blakstad Jan 2019

Sustainable Digital Finance In Asia: Creating Environmental Impact Through Bank Transformation, Ryan Knowles Merrill, Simon J.D. Schillebeeckx, Sofie Blakstad

Research Collection Lee Kong Chian School Of Business

Data is arguably the most valuable resource in the digital economy. Used effectively and responsibly it has the potential to serve as a driving force in creating a more sustainable world. The potential is especially potent in the financial sector given its central place in the financial system, and its access to and use of data.Using technologies such as blockchain, artificial intelligence (AI), mobile technology, internet of things (IoT), and the cloud, data can be captured by sensors in the environment and structured to integrate sustainability into existing financial products and services. These can be creatively combined into entirely new …

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The Rise Of Real-Time Retail Payments, Zhiling Guo Dec 2018

The Rise Of Real-Time Retail Payments, Zhiling Guo

MITB Thought Leadership Series

TRANSACTING for just about anything using our mobile phones has become commonplace, and so many consumers will be intrigued to discover that after making a purchase it can still take longer for payment to reach a vendor’s bank account than it does for the purchased goods to be delivered.

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Leveraging Artificial Intelligence To Capture The Singapore Rideshare Market, Pradeep Varakantham Dec 2018

Leveraging Artificial Intelligence To Capture The Singapore Rideshare Market, Pradeep Varakantham

MITB Thought Leadership Series

BIKE-SHARING programmes face many of the issues encountered by their counterparts in the carsharing world. But in Singapore, there are a number of factors that have a unique impact on the industry. These include the regulatory structure and the significant fines for those companies who do not abide by these regulations. When this is combined with the competitive nature of the industry in one of the world's most dynamic cities, it becomes clear that first movers who leverage machine learning and prediction will come to dominate the industry

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Voting And Commenting Mechanisms In Ongoing Crowdsourcing Platforms: A Case Study Of Lego Ideas Platform, Khalid Murzig M. Alharbi Dec 2018

Voting And Commenting Mechanisms In Ongoing Crowdsourcing Platforms: A Case Study Of Lego Ideas Platform, Khalid Murzig M. Alharbi

Dissertations and Theses Collection (Open Access)

Although crowdsourcing, an innovative online call to help solve problems or generate new ideas, has gained much traction in the business word, not much research has been done on the commenting and voting mechanisms. Most of the research has focussed on the why and how businesses crowdsource. To fill the gap, this research focusses on the commenting and voting mechanisms and aims to analyse the effectiveness of the commenting and voting mechanism in an ongoing crowdsourcing platform, Lego Idea. Using Python software, 8663 comments were extracted from the Lego Ideas platform. These comments were then manually categorised into 10 variables …

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Robo-Advisors And Wealth Management, Kok Fai Phoon, Cher Chiew Francis Koh Dec 2018

Robo-Advisors And Wealth Management, Kok Fai Phoon, Cher Chiew Francis Koh

Research Collection Lee Kong Chian School Of Business

The recent rise of robo-advisors (RAs) has threatened the traditional fund and wealth management industry. RAs' assets under management (AUM) have risen manyfold through competitiveness on pricing, transparency and services and better expected returns linked to the use of quantitative finance and technology with less subjective human intervention. This article examines the postulation that RAs have an edge over traditional wealth managers. RAs can combine the judgement and computing resources of both human and machine, or bionic power, to provide alternative wealth management services to meet the diverse needs of private wealth clients. However, the authors expect traditional wealth managers …

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Look Before You Jump, Kapil R. Tuli Dec 2018

Look Before You Jump, Kapil R. Tuli

Research Collection Lee Kong Chian School Of Business

Coming to grips with the reality of eLearning. In boardrooms all over the world today a scenario is played out again and again: Chief Learning Officers (CLOs) enthusiastically pitch the strategy of eLearning while chief executives remain sceptical over the outcomes. For years, eLearning appeared to be the perfect answer for corporations that need to train their employees. And it certainly has its advantages.

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The Transformation Of Globe Telecom, Havovi Joshi, Christopher Dula, Philip Zerrillo Dec 2018

The Transformation Of Globe Telecom, Havovi Joshi, Christopher Dula, Philip Zerrillo

Research Collection Lee Kong Chian School Of Business

Redefining telecommunications in the Philippines. Globe Telecom—a major telecommunications service provider in the Philippines—had a long, pioneering history in the communications business. Incorporated in 1935, it was the first international wireless communications company connecting the Philippines to the rest of the world.

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Instead Of Predicting The Future, We Should Get On With Creating The Future, Shweta Midgil, Richard Smith Dec 2018

Instead Of Predicting The Future, We Should Get On With Creating The Future, Shweta Midgil, Richard Smith

Research Collection Lee Kong Chian School Of Business

It is important to note that there is a lot of hype about “Digital Disruption” these days. We see too many organizations trying to take on the topic of “Digital” without really focusing their efforts on something that is meaningful to the people in the organization. Leaders going around talking about digital disruption or digital transformation does not serve any purpose – only creates anxiety and uncertainty. In other words, leaders would be better served to break down the topic into meaningful topics that are linked to areas of the business.

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It’S All About The Commercial Experience, Singapore Management University Nov 2018

It’S All About The Commercial Experience, Singapore Management University

Perspectives@SMU

Making the buying experience enjoyable is key to success in the smartphone era

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Cultural Transformation In The Digital World, Singapore Management University Nov 2018

Cultural Transformation In The Digital World, Singapore Management University

Research Collection of Office of Executive Education

The context of businesses across the world is fast changing – more specifically, Digitalisation has had a growing and increasingly disruptive impact across industry sectors and regions. Companies in the APAC region, like many others across the world, are grappling with the digital wave and its implications for their own structures, strategies and people. It appears that many are struggling to cope with the phenomenon, only a few have been able to embrace it fully, and almost none have been able to get ahead of it, proactively. Although much has been written and said about Digitalisation in the Asian context, …

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Pestel Analysis Of Hacktivism Campaign Motivations, Juha Nurmi, Mikko Samuli Niemelae Nov 2018

Pestel Analysis Of Hacktivism Campaign Motivations, Juha Nurmi, Mikko Samuli Niemelae

Research Collection Lee Kong Chian School Of Business

A political, economic, socio-cultural, technological, environment and legal (PESTEL) analysis is a framework or tool used to analyse and monitor the macro-environmental factors that have an impact on an organisation. The results identify threats and weaknesses which are used in a strengths, weaknesses, opportunities and threats (SWOT) analysis. In this paper the PESTEL framework was utilized to categorize hacktivism motivations for attack campaigns against certain companies, governments or industries. Our study is based on empirical evidence: of thirty-three hacktivism attack campaigns in manifesto level. Then, the targets of these campaigns were analysed and studied accordingly. As a result, we claim …

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Intellectual Property, Innovation And The Retail Industry, Singapore Management University Oct 2018

Intellectual Property, Innovation And The Retail Industry, Singapore Management University

Perspectives@SMU

Think ahead to protect your intellectual property, and leverage on it to deliver customer value

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