Strategic Management Policy Commons^™

Combination Of The Single-Valued Neutrosophic Fuzzy Set And The Soft Set With Applications In Decision-Making, Florentin Smarandache, Ahmed Mostafa Khalil, Dunqian Chao, A. A. Azzam, W. Alharby

Branch Mathematics and Statistics Faculty and Staff Publications

In this article, we propose a novel concept of the single-valued neutrosophic fuzzy soft set by combining the single-valued neutrosophic fuzzy set and the soft set. For possible applications, five kinds of operations (e.g., subset, equal, union, intersection, and complement) on single-valued neutrosophic fuzzy soft sets are presented. Then, several theoretical operations of single-valued neutrosophic fuzzy soft sets are given. In addition, the first type for the fuzzy decision-making based on single-valued neutrosophic fuzzy soft set matrix is constructed. Finally, we present the second type by using the AND operation of the single-valued neutrosophic fuzzy soft set for fuzzy decision-making …

Examining The Relationships Between Innovation, Quality, Productivity And Customer Satisfaction In Pure Service Companies, Dongjun Rew, Joo Jung, Steve Lovett

Faculty Publications - College of Business

Purpose – This study investigates the relationships between innovation, quality, productivity, and customer satisfaction in pure service companies. Previous studies have shown a negative relationship between quality and productivity in services. However, we argue the two can be positively related when innovation is present.

Design/methodology/approach – We develop and test our hypotheses using the secondary data from the COMPUSTAT, KLD STAT, and the American Customer Satisfaction Index (ACSI). We test our hypotheses using ordinary least squares regression and conduct additional testing using path analysis.

Findings – The findings show that quality and productivity are positively related when innovation is present …

Metacritiques Of Upper Echelons Theory: Verdicts And Recommendations For Future Research, Brett H. Neely Jr., Jeffrey B. Lovelace, Amanda P. Cowen, Nathan J. Hiller

Department of Management: Faculty Publications

After more than 35 years, Hambrick and Mason’s upper echelons theory (UET) stands as one of the most influential perspectives in management research. However, as the literature and its attendant reviews have become more numerous and specialized, discussion of the fundamental conceptual and methodological critiques leveled against research utilizing the UET perspective has grown fragmented. As such, the first aim of the present review is to identify and synthesize a set of common critiques levied against UET research. In doing so, we unpack important nuance within each critique while establishing a common vocabulary to facilitate greater consistency in how these …

How Does Your Garden Grow? The Interface Of Employee And Sales Growth Post Ipo, Varkey K. Titus Jr., Jenna R. Pieper, Matthew Josefy, Theresa M. Welbourne

Department of Management: Faculty Publications

Research Summary: Firms often succumb to a growth imperative, yet little is known about how congruence between various forms of growth affects firm value. We argue that the (in)congruence between net hiring rates (e.g., growth in the number of employees) and sales growth has significant implications for firm value, assessed via Tobin's Q. We further contend that R&D expenditures and industry dynamism—factors that influence a firm's ability to realize value creation—moderate the relationship between growth pattern and firm value. We use a sample of 1,181 firms that conducted their initial public offerings from 1996 to 2006 to test our conceptual …

A Scenario-Based Analysis On The Impact Of Covid-19 On The Public Sector, Private Sector, And International Business, Charles Nastopoulos

Senior Theses

Drawing on four years of academic education received from the #1 International Business Program at the Darla Moore School of Business at the University of South Carolina Honors College, this is a comprehensive and forward-thinking strategic thought piece addressing the international business world and its potential post-pandemic reality. This thesis will answer the overarching question: What are the short- and long-term impacts of the coronavirus pandemic on international business?

Analyzing Local Alcohol Vendor Inventory Management Strategy, Angelo J. Amore

Senior Theses

This paper attempts to analyze how local alcohol vendors maintain their inventory throughout the year in Columbia, attempting to manage factors such as the season, sporting events, and other public gatherings and events. The research question resulted in contacting over 30 local alcohol vendors in Columbia, to ask them questions regarding their strategy in alcohol inventory management. The responses to these questions were then used to organize the vendors into groups by whether or not they utilize a reorder point to purchase/brew alcohol, or if they utilize periodic ordering. The vendors were also asked to rank the seasons from most …

Two Essays On Negotiations Between Entrepreneurs And Angel Investors, Aydin Selim Oksoy

Theses and Dissertations in Business Administration

This dissertation has two essays examining negotiations between entrepreneurs and angel investors. In Essay 1, I study the dual roles of equity from the angel investor’s perspective, where the equity position sought in an embryonic firm creates two concerns. The first concern relates to the risks involved in generating returns from the initial capital investment. The second is a governance concern due to the challenges involved in managing future interactions between the firm and its environment. Because the angel investor is beholden to the entrepreneur for the proper execution of the embryonic firm’s strategy, this governance concern involves incentivizing the …

Strategy And Marketing: Can Alignment Be Measured?, Stephen Carlson

Atlantic Marketing Association Proceedings

No abstract provided.

Uber, Jeffrey S. Harrison, Bryant Holden, Kelli Mckenna, Scott Mcquiddy, Alex Wiles

Robins Case Network

Uber focuses primarily on the ride-hailing industry, which puts the company in direct competition with regular taxis. The company is like a lot of tech-driven, fast growing entrepreneurial firms in that it still struggles for profitability. Also, the popularity of this new form of transportation has put the company and its close competitors, such as Lyft, in the spotlight of government lawmakers and regulators. If they classify Uber drivers as employees rather than independent contractors, it could dramatically alter the Uber business model. This case is written in the aftermath of the ouster of one of the company’s co-founders as …

Do First Impressions Last? The Impact Of Initial Assessments And Subsequent Performance On Promotion Decisions, Dirk Black, Marshall Vance

Department of Management: Faculty Publications

This paper examines whether and for how long managers’ initial assessments of employee ability influence promotion decisions. Using archival data from minor league professional baseball, we find that, controlling for performance, initial assessments are associated with promotion decisions for at least six years after the initial assessment was made. We also find that initial assessments are positively associated with future performance at the outset of a player’s career, but the association becomes insignificant after a player accumulates on-the-job experience. We show that the weight on initial assessments for promotion decisions declines as additional on-the-job performance signals are observed, reflecting the …

Ceo Scanning Behaviors, Self-Efficacy, And Sme Innovation And Performance: An Examination Within A Declining Industry, Rajiv Nag, François Neville, Nikolaos Dimotakis

Department of Management: Faculty Publications

Studying the CEOs of small and medium enterprises (SMEs) in the US metalcasting industry—an industry that has been steadily declining for several years—we develop a theoretical model to examine how CEO scanning behaviors in the form of scanning intensity and proactiveness influence self-efficacy, which in turn influences firm innovation and performance. We extend theory and research by (a) demonstrating of the role and influence of SME CEOs over firm innovation and performance in declining industries, (b) illustrating how scanning provides social learning opportunities for CEOs that enhance their levels of self-efficacy, and (c) showing that self-efficacy mediates the effects of …

Unwelcome Voices: The Gender Bias-Mitigating Potential Of Unconventionality, Owen Parker, Rachel Mui, Varkey K. Titus Jr.

Department of Management: Faculty Publications

Research Summary: Substantial evidence indicates that leaders are perceived through a lens of gender bias, but what mitigates such bias remains underexplored. Examining men and women in creative, project-based leadership roles, we integrate insights from role congruity and gender bias literatures to predict how project unconventionality and leader gender affect external perceptions of project quality. We argue that prejudice against female leaders is strongest for conventional projects due to the established presence of male-centric prototypical projects which induce bias, but that project unconventionality weakens this bias by distancing the project from these male-centric prototypes. We find support for this …

Positive Resources For Psychiatry In The Fourth Industrial Revolution: Building Patient And Family Focused Psychological Capital (Psycap), Julie Dyrdek Broad, Fred Luthans

Department of Management: Faculty Publications

COVID-19 is altering the world, impacting every facet of life, and driving an associated global paradigm shift. Threats to our individual, family, team, community, and global well-being consume our attention at the potential price of our well-being and performance. The time to respond with scientific approaches to protect our most precious assets – people – is now. COVID-19, unstable geopolitical systems, and accelerated scientific and technological breakthroughs are characteristic of what has been identified as a Fourth Industrial Revolution (4IR). This 4IR is placing a premium on solutions that are validated to increase well-being, especially those that simultaneously significantly increase …

Role Of Technological Capability On Firm Performance Among Palm Oil Mills In Malaysia, Parvand Sima

Student Works (2020-2029)

In spite of its strong economic performance since the 1970s, oil palm mills in Malaysia has faced low technological upgrading. Although the import of capital goods has acted as an effective channel for technology transfer (TT), the lack of strong firm-level in-house upgrading and the presence of barriers has affected mill efficiency levels. Hence, this thesis seeks to examine how firm-level technological capability development (TC) has impacted on firm performance. A quantitative research design using simple random sampling procedure was deployed to gather responses from 54 palm oil mills in Malaysia. The multiple regression analyses revealed that innovation strategy, TT, …

Plithogenic N- Super Hypergraph In Novel Multi -Attribute Decision Making, Florentin Smarandache, Nivetha Martin

Branch Mathematics and Statistics Faculty and Staff Publications

An optimal decision-making environment demands feasible Multi-Attribute Decision-Making methods. Plithogenic n – Super Hypergraph introduced by Smarandache is a novel concept and it involves many attributes. This article aims to bridge the concept of Plithogenic n-Super Hypergraph in the vicinity of optimal decision making. This research work introduces the novel concepts of enveloping vertex, super enveloping vertex, dominant enveloping vertex, classification of the dominant enveloping vertex (input, intervene, output dominant enveloping vertices), plithogenic connectors. An application of Plithogenic n-super hypergraph in making optimum decisions is discussed under various decision-making scenarios. Several insights are drawn from this research work and will …

Strategic Plan: Amazon, Olivia J. Flamand, Aaron Wisher, Shannon Riley

Undergraduate Theses, Professional Papers, and Capstone Artifacts

No abstract provided.

“Untact”: A New Customer Service Strategy In The Digital Age, Sang M. Lee, Donhee Lee

Department of Management: Faculty Publications

The Industry 4.0 era has brought a shift in consumers’ purchasing behaviors from traditional retailing to online and/or mobile channels, triggered by advanced digital technologies and an easy access to the global market. Smart digital devices and advanced technologies have enabled “untact” service, facilitating customer encounters without a face-to-face contact with employees. This study presents the concept of untact service based on a review of the literature on technology-enabled customer encounters with service providers and analysis of several real-world cases. The results indicate that untact services are becoming widespread in various areas of daily life, such as ordering food at …

Lessons Learned From Battling Covid-19: The Korean Experience, Sang M. Lee, Donhee Lee

Department of Management: Faculty Publications

Background: The COVID-19 pandemic has swept the world like a gigantic tsunami, turning social and economic activities upside down. Methods: This paper presents some of the innovative response strategies implemented by the public health system, healthcare facilities, and government in South Korea, which has been hailed as the model country for its success in containing COVID-19. Korea reinvented its public health infrastructure with a sense of urgency. Results: Korea’s success rests on its readiness, with the capacity for massive testing and obtaining prompt test results, eective contact tracing based on its world-leading mobile technologies, timely provision of personal protective equipment …

Organizational Aspirations And External Venturing: The Contingency Of Entrepreneurial Orientation, Varkey K. Titus Jr., Owen Parker, Jeffrey G. Covin

Department of Management: Faculty Publications

We contribute to the organizational aspirations and corporate venturing literature by theorizing and testing (a) the influence of a firm’s idiosyncratic strategic posture on behavioral responses to performance attainment discrepancies, and (b) that performance feedback may influence multifaceted yet thematically related forms of search. Specifically, we examine the influence of performance feedback on equity-based external corporate venturing. We then propose that a firm’s entrepreneurial orientation (EO) is a critical contingency when theorizing about how firms respond to attainment discrepancies. Our findings indicate that a firm’s EO is an important contingency when considering behavioral responses to attainment discrepancies.

Turnaround Management Of Airport Service Providers Operating During Covid-19 Restrictions, Bassam Buhusayen, Pi-Shen Seet, Alan Coetzer

Research outputs 2014 to 2021

© 2020 by the authors. Licensee MDPI, Basel, Switzerland. Many sectors worldwide have been impacted by government restrictions resulting from the COVID-19 pandemic. For example, restrictions on travel have resulted in major losses for organizations operating within the aviation sector. This study aims to emphasize the challenges faced by these organizations while they implement turnaround management strategies. The study is based on 30 semi-structured interviews with frontline managers working for airline service providers in three different departments of an airport in Australia. The organization has implemented several turnaround management strategies to survive the crisis caused by COVID-19 restrictions, creating new …

Redefining Corporate Strategies And Functions, Havovi Joshi

Asian Management Insights

Traditional corporate planning—marked by a march towards a series of deliverables, detailed spreadsheets that project costs and revenue into the future, and review meetings according to an annual calendar—is not enough to succeed in today’s business environment. Ken Favaro, Senior Partner at Booz & Company, warned leaders of the common trap of confusing vision, mission, purpose, plans or goals for the real work of strategy. He explained that if these five are the cart and strategy is the horse, leaders who put the cart ahead of the horse often end up with no horse at all.

Threat Recognition In Incumbent Firms: A Case For Organizational Velocity, Alan Amling

PhD in Business Administration Dissertations

Change is not new, but the speed of change is new. Fueled by a combination of connecting and thinking technologies, the business environment is becoming increasingly dynamic and uncertain. Incumbent firms face a wider variety of threats that vary in frequency of occurrence and financial impact. How effectively firms see these threats, internalize them as important (or not) and act on them in a timely manner (or not) can be critical to their survival. However, the academic literature is incomplete on how firms navigate this threat recognition process from initial observation through action and across different organizational contexts.

This qualitative …

Strengthening Safety Culture By Leveraging The Daily Management System, Suneela Nayak, Mark Parker, Erin Graydon Baker, Amy Sparks, Ruth Hanselman, Stephen Tyzik, Sydney Green

Operations Transformation

STRENGTHENING SAFETY CULTURE BY LEVERAGING THE DAILY MANAGEMENT SYSTEM

There is abundant evidence that links a strong culture of safety with improved patient and staff experience. However, there has been no clear avenue identified as to how to achieve this metric.

A team in a large academic tertiary teaching hospital set about leveraging their daily managing system (DMS) to attain improvement in their institution’s safety. The goals of this quality improvement project were to use DMS to identify and report safety concerns and increase frontline team knowledge and comfort with reporting safety concerns during Gemba walks.

A root cause analysis …

Competitive Strategies In Small And Medium Sized Enterprises (Sme's): A Cross- Case Analysis Of Irish Construction Professional Service Firms, Oluwasegun O. Seriki, Roisin Murphy

Conference papers

Strategy formulation aims to attain strategic fit between an organisation and its business environment in pursuit of competitive advantage. Although competitive strategy research is long established within industries such as manufacturing, financial services and IT, strategy within construction is still under-investigated by comparison. For construction professional service firms (CPSFs), the dearth of academic inquiry is even more apparent, partly due to the intangible nature of their service offerings, highly customised nature of their services and reliance on intellectual capital. The Irish construction sector is experiencing stable growth since following a prolonged recession, thus understanding the strategy process within professional service …

The Superstitious Heuristic In Strategic Decision-Making, Jing Liu

Dissertations, Theses, and Capstone Projects

This dissertation focuses on an important but largely ignored phenomenon in the strategic decision literature which I refer to as the use of superstitious heuristics in strategic decision-making. I define the superstitious heuristic as a decision shortcut based on one’s beliefs in the existence of forces or essences that transcend the boundary between the mental/symbolic and physical/material realities in a way that is unsupported by contemporary science. The use ofsuperstitious heuristics in strategic decision-making is prevalent in major economies and influences firms’ strategic behaviors and performance. In this dissertation, I first explored the concept of the superstitious heuristic and …

Modular Interconnected Processes, Fluid Partnering, And Innovation Speed: A Loosely Coupled Systems Perspective On B2b Service Supply Chain Management, Chandan Acharya, Divesh Ojha, Pankaj C. Patel, Rahul Gokhale

Publications and Research

In this paper, we examine whether and how loosely coupled systems in service supply chains influence the speed of innovation in service organizations. Drawing upon the nomological network of loosely coupled systems, we propose a way for supply chains in the business to business (B2B) market context to be conceptualized as loosely coupled systems and explain how the dialectical elements of modularity at the interface of standard process and content interfaces (SPCI) and structured data connectivity (SDC) enable the sharing of high-quality information through fluid partnership in service supply chains to improve innovation speed. Results that are based on a …

Examining Inter-Relationships Between Supervisor Full-Range Leadership, Organizational Climate Strength, And Employee Job Satisfaction Using Multi-Level Modeling, Bharat Mohan

Dissertations

Employee job satisfaction, organizational climate, and supervisor leadership style have long been researched due to their influences on critical metrics for measuring organizational success. While the relationships between these three variables have been investigated, current research suffers from two major issues. First, no existing study has explored the inter-relationships between the aforementioned components within the same model. Second, existing studies are fraught with levels-of-analysis issues that yield findings that are either incomplete or inaccurate. This study addresses these issues by introducing organizational climate strength as a mediating variable (between supervisor leadership and employee satisfaction) and by employing multi-level modeling techniques. …

“Because I Care I Risk”: How Ceo Free Market Orientation Affects The Extent And Type Of Income Smoothing, Mirzokhidjon S. Abdurakhmonov

Graduate Theses and Dissertations

The executive political ideology literature suffers from a lack of conceptual clarity because social and economic issues are conflated. This has created an inconsistency in empirical findings with the theoretical predictions of the political ideology construct. In this dissertation, I identify a distinct economic component, free market orientation, based on support for economic individualism, competition, and property rights to reconcile these inconsistencies. Specifically, I argue that these indicators of free market orientation will have a unique impact on the way executives run their organizations. I develop a novel scale that measures CEO economic values that I term free market orientation …

Cboe Global Markets: Strategic Audit, Lambros Karkazis

Honors Program: Senior Projects (Public)

This thesis fulfills the requirement for the strategic audit in MNGT 475H/RAIK 476. It provides in depth analysis of Cboe and its competitors, with particular attention given to comparing net income, market cap, and share price. Informed by this analysis, there is discussion of Cboe’s acquisition of BATS, which appears to have had the best impact on share price of any decision made by an exchange operator in the last 5 years. Finally, this thesis provides a strategy recommendation for Cboe moving forward.

Understanding Well-Being At Work: Development And Validation Of The Eudaimonic Workplace Well-Being Scale, Amy L. Bartels, Suzanne J. Peterson, Christopher S. Reina

Department of Management: Faculty Publications

Given the amount of time and effort individuals pour into work, scholars and practitioners alike have spent considerable time and resources trying to understand well-being in the workplace. Unfortunately, much of the current research and measurement focuses on workplace well-being from only one perspective (i.e. hedonic well-being rather than eudaimonic well-being) or by generalizing between workplace well-being and general well-being. In this study, we sought to integrate the workplace context into the current eudaimonic perspective to develop an 8-item measure of eudaimonic workplace well-being. Using multi-wave data, we developed and validated a reliable, two-dimensional eudaimonic workplace well-being scale (EWWS). The …