Management Information Systems Commons^™

Making A Science Of Service Systems Practical: Seeking Usefulness And Understandability While Avoiding Unnecessary Assumptions And Restrictions, Steven Alter

Business Analytics and Information Systems

This book’s theme is “The Science of Service Systems,” yet there is substantial question about whether the definition and nature of service systems have been articulated adequately. This paper examines definitions of service and service system that could frame or otherwise influence future developments in service science and could have implications for what should and should not be included within service science. It argues that the initial development of service science should use straightforward definitions that are understandable, useful, broadly applicable, and teachable. It proposes a definition of service system that is different from the definition proposed in this book’s …

Extending A Systems Analysis Method For Business Professionals, Steven Alter

Business Analytics and Information Systems

Despite having been explored, described, theorized, and measured in hundreds of IS research articles, frequent difficulties related to user participation and business/IT communication persist in relation to project management, specification of requirements, implementation in organizations, business/IT alignment, and IS failures. We report on an extension of a long term design sci-ence research project that previously demonstrated a possible path toward ad-dressing these longstanding problems by empowering business professionals to analyze systems in business terms rather than in formalisms for IT specialists. Previous research demonstrated that most of 75 working business professionals with extensive business experience were able to use the …

Using Work System Theory To Achieve Greater Business Value From Erp By Exploring Alternative Design Spaces, Steven Alter

Business Analytics and Information Systems

This paper explains how various aspects of work system theory (WST) can be applied to achieve greater business value from ERP by assuming that the underlying "design spaces" encompass much more than the features, configuration, and limitations of ERP software. It uses WST concepts to identify directions for achieving business value that might not be considered thoroughly in ERP implementations that focus primarily on converting from legacy software to ERP software.

This paper starts by summarizing basic premises concerning the relationship between work systems and ERP. Focusing on the context of ERP usage, it explains the elements of the two …

Effects Of Perceiver / Target Gender And Social Networking Presence On Web-Based Impression Formation, Timothy R. Hill, Leslie J. Albert, Shailaja Venkatsubramanyan

Faculty Publications, Information Systems & Technology

As the Web has expanded in its use and utility it has fundamentally changed the way in which individuals gather and use information. This paper suggests that those changes give rise to tangible and significant effects in the impressions people form of others using Web-based information. This study explores the impacts of perceiver gender, target gender, and social networking presence on subjects’ perceptions of potential teammates otherwise unknown to them as revealed by ratings they assign based only on search engine results. Experiments reveal differences in how male and female perceivers view others’ social networking activity in general and suggest …

Japan’S Model Of Mobile Ecosystem Success: The Case Of Ntt Docomo, D. Amoroso, M. Ogawa

Faculty Articles

This research looks at the adoption of Internet and mobile applications in the United States and Japan. It is the intent ofthis meta-exploratory study to examine factors of success with Japan’s mobile industry over the past decade. Takeshi Natsuno defined the ecosystem as a collection of roles in a collaborative balance. It is here that we began to search for the factors that have had an impact on the success of the mobile industry in Japan over the past two decades. It is the intent of this study to identify and discuss those factors to validate the ecosystem research model …

How Cios Overcome The Competing Values Challenge: Irish Cios’ Perspectives, Harvey Enns, Dean B. Mcfarlin, Paul B. Sweeney

MIS/OM/DS Faculty Publications

Competing values are a fact of organizational life. However, there are gaps in our understanding about how these opposing beliefs hinder influence processes. This article draws on interview data to demonstrate how Irish Chief Information Officers (CIOs) are able to convince their colleagues to support new projects within their firms in the face of competing values. Focused interviews were used to explore the influence process and the competing values phenomenon, since this type of research is at an early stage and qualitative methods and analysis serve as a rich source of theory development.

The data showed that the CIOs who …

Designing And Building A Knowledge Warehouse Oriented, Public Decision Support Site Using Free Google Tools: An Analysis And Case Application To Deer Management, G. Kent Webb

Faculty Publications, Information Systems & Technology

As a case example for the design and implementation of a public decision support site, a variety of free Google tools are applied to supporting deer management decisions. A large number of communities throughout the country are engaged in what is often described as one of the most contentious decisions facing local governments. These decision makers routinely look to the internet for decision support, but information can be contradictory and difficult to find. To determine issues and requirements, data was collected using Google Search, Google keyword data, and a Google Alert was set up to retrieve news and information on …

Reconciling The Social/Human And Technical/Material In Is Research Without Trying Too Hard, Steven Alter

Business Analytics and Information Systems

This contribution to the SIGPHIL workshop on reconciling the social and technical in IS research proposes a sociotechnical approach that addresses many issues related to the long-standing duality of the social/human versus the technical/material. It shows that a sociotechnical approach based on work system concepts 1) highlights and potentially bypasses extremely basic ontological stumbling blocks in IS research, 2) incorporates many of the topics and concerns of the original sociotechnical school, 3) illuminates issues related to the duality of the social/human versus the technical/material, and 4) addresses these topics using concepts and terminology that are much easier to understand than …

The Work System Method: Systems Thinking For Business Professionals, Steven Alter

Business Analytics and Information Systems

No abstract provided.

Strategic Relationships In A Small Business Context: The Impact Of Information Quality And Continuous Quality Improvement, Michael L. Harris, William C. Mcdowell, Shanan G. Gibson

New England Journal of Entrepreneurship

This study examines the performance between operational variables for small and medium-sized businesses (SMEs) within the context of interorganizational relationships. Specifically, it investigates the role of information quality and continuous quality improvement and the varying importance that SMEs place on each of these constructs. The sample consists of 134 vendors of a large university in the southwestern region of the United States.The results indicate that there is a positive relationship between information quality and continuous quality improvement with performance in SMEs. Implications for both research and practice, as well as ideas for future research, are discussed.

Extrapolating The Price To Performance Frontier For Computer System Components: Processing, Storage, Memory, And Network Interface, G. Kent Webb

Faculty Publications, Information Systems & Technology

As new computer hardware becomes available offering better performance at a lower price, computer accessibility rapidly improves resulting in dramatic changes to society. Planners in business and other organizations need an estimate of future prices and performance to help design their systems or to anticipate the effect of these changes. This paper presents a new set of historical annual data from 1987 to 2010 defining basic price to performance measurements for computer components including processors, hard drives, random access memory, and network interface cards. Two approaches to extrapolating price to performance are evaluated, the industry learning curve and a constant …

The Security Implications Of Ubiquitous Social Media, Chris Rose

Walden Faculty and Staff Publications

Social media web sites allow users to share information, communicate with each other, network and interact but because of the easy transfer of information between different social media sites, information that should be private becomes public and opens the users to serious security risks. In addition, there is also massive over-sharing of information by the users of these sites, and if this is combined with the increased availability of location-based information, then all this can be aggregated causing an unacceptable risks and unintended consequences for users.

Mis 799 Capstone: 2011 Winter Cohort List, Raj Soin College Of Business, Wright State University

Master of Information Systems Capstone Executive Summary

Available for download is a list of the 2011 Winter Cohorts, complete with student names, project titles, and faculty advisor names.

Data Mining In Financial Markets, Stephen Evans

Information Systems & Operations Management Theses - Archive

Momentum in financial markets can cause securities prices to continue trending upward/downward based on the recent performance. This paper reviews a study that attempts to discover how much daily returns in the stock market can be explained by financial momentum. This study uses classification data mining to attempt to predict the direction of daily returns of randomly selected stocks from the Russell 1000 and Russell 2000 stock indexes. The study uses moving averages of historical daily stock prices as attributes, along with different data mining classifiers, to attempt to make these predictions. A secondary goal of this study is to …

A Systemic Model For Managing And Evaluating Conflicts In Organizational Change, Syed Arshad Raza, Craig Standing

Research outputs 2011

Change or innovation diffusion is a key issue for most business organizations but is yet difficult to implement as the change management process is often complex as it relies on an organized methodology to complement an organization's commitment and participation. An ambiguous environment surrounding change mechanism tends to develop unintended attitudes, resulting in resistance and conflict. The study proposes a model for the management of such conflicts among change participants (involved and affected) in the context of organizational change. The authors consider organizational change process as an innovation project that treats change and conflicts holistically with the Ulrich's notion of …

Determinants Of E-Commerce Adoption Among Malaysian Smes., Khairul Anwar Mohamad Zaki

Student Works (2010-2019)

The use of electronic commerce (e-commerce) enables Small and Medium Enterprises (SMEs) to improve their efficiency and competitive advantage. Although researchers have been increasingly exploring and predicting ecommerce adoption among SMEs in other developing countries, there is still a limited understanding of the behaviour of Malaysian SMEs towards e-commerce technologies adoption. As in many other countries, the SME sector constitutes the majority of business activities in Malaysia, and their contribution to Malaysian economy is very significant. Yet, very little research on Malaysian SMEs has taken a holistic view of the e-commerce adoption factors, from technological, organisational and environmental contexts. This …

The Challenge Of Implementing An Erp System In A Small And Medium Enterprise – A Teaching Case Of Erp Project Management, Hongjiang Xu, Patrick J. Rondeau, Sakthi Mahenthiran

Scholarship and Professional Work - Business

Enterprise Resource Planning (ERP) system implementation projects are notoriously risky. While large-scale ERP cases continue to be developed, relatively few new ERP cases have been published that further ERP implementation education in small to medium size firms. This case details the implementation of a new ERP system in a medium sized manufacturing firm. As students explore the case, they will be required to address the many ERP-related project management, procurement, human resource, and management involvement issues raised by it. This case highlights the ERP implementation problems experienced by case company in one of their two divisions. The firm is considering …

Issues In The Development Of Location Privacy Theory, Robert Minch

IT and Supply Chain Management Faculty Publications and Presentations

Issues in the development of location privacy theory are identified and organized based on both technological considerations and more general privacy theories. Three broad categories containing six issues are described: location (including sensing methods and location properties), privacy (including definition and subject identification), and information flows (from location information acquisition through storage, use, and sharing). An influence diagram model is presented which relates these issues in context and may serve as a basis for further theory development, empirical research, and public policy discussion.

Transition To Is Project De-Escalation: An Exploration Into Management Executive's Influence Tactics, Gary Pan, Shan Ling Pan

Research Collection School Of Accountancy

This paper seeks to understand the factors that shape management executives' influence behaviors and the influence tactics that may be utilized during de-escalation of commitment to information systems (IS) projects. De-escalation is potentially a more important issue than escalation because de-escalation provides remedies for the ills of escalation. Therefore, it is important to understand how project stakeholders' commitment to troubled IS projects may be transformed under management executives' influence, hence allowing project teams to carry out their de-escalation activities. Here, we adopt theories of leadership, politics, and interpersonal influence, as our lenses to examine the management executive's influence behaviors during …

Knowledge Sourcing And Knowledge Consumption In Computer- Mediated Complex Decision Making, Nathan W. Twyman, Jeffrey L. Jenkins, Jay F. Nunamaker Jr., Katherine Carl

Faculty Publications

Individuals are turning increasingly toward web-based information sources as input for complex decisions. Gathering and evaluating decision criteria in an online context is enticing because of information availability and increased control over the process, but how do these factors impact performance? This study shows how an interaction effect between Social Comparison and Social Facilitation predicts and explains how decision making performance is influenced differently by an information consumption-only approach versus a consumeand- contribute approach. Results from an empirical evaluation indicate that publishing decision criteria and reasoning (e.g. in a forum, blog, or knowledge base) plays an important role in improving …

Effects Of Automated And Participative Decision Support In Computer-Aided Credibility Assessment, Matthew L. Jensen, Paul Benjamin Lowry, Jeffrey L. Jenkins

Faculty Publications

Historically, inaccurate credibility assessments have resulted in tremendous costs to businesses and to society. Recent research offers unobtrusive credibility assessment aids as a solution; however, the accuracy of these decision aids is inadequate, and users often resist accepting the aids’ recommendations. We follow the principles of signal detection theory to improve the accuracy of recommendations in computer-aided credibility assessment by combining automated and participatory decision support. We also leverage participation in decision-making theory to explain and predict an increased acceptance of assessment aid recommendations when perceptual cues are elicited from users. Based on these two theories, we design and test …

Model-Driven Software Development, Stephen W. Liddle

Faculty Publications

Software development is a complex and difficult task that requires the investment of significant resources and carries major risk of failure. For decades now, researchers have proposed “model-driven” approaches to improve the state of the art in software engineering. Software models are intended to improve communication among stakeholders and aid in the overall understanding both of a problem space and a proposed software solution that satisfies given requirements. As with architectural blueprints or miniature 3D models, software models make it possible to explore and test a design and its ramifications before investing in the actual build-out. The traditional approach to …

Conceptual-Model Programming: A Manifesto, David W. Embley, Stephen W. Liddle, Óscar Pastor

Faculty Publications

In order to promote conceptual-model programming (CMP), we present these CMP articles. We hold these articles to be the defining principles for model-complete software development.

Essentially, this CMP manifesto asserts that programming activities are to be carried out via conceptual modeling. For applications amenable to conceptual-model designs, software developers should never need to write a line of traditional code. Thus, programming is actually conceptual-model programming.

To accommodate CMP, conceptual-modeling languages must be executable. They must also be capable of completely deploying both databases and user interfaces and conceptually expressing database access and user interaction. To enable CMP, a conceptual-model compiler …

Multilingual Ontologies For Cross-Language Information Extraction And Semantic Search, David W. Embley, Stephen W. Liddle, Deryle W. Lonsdale, Yuri Tijerino

Faculty Publications

Valuable local information is often available on the web, but encoded in a foreign language that non-local users do not understand. Can we create a system to allow a user to query in language L1 for facts in a web page written in language L2? We propose a suite of multilingual extraction ontologies as a solution to this problem. We ground extraction ontologies in each language of interest, and we map both the data and the metadata among the language-specific extraction ontologies. The mappings are through a central, language-agnostic ontology that allows new languages to be added by only having …

Picturing Flag Violence In Civil War Sheet Music: The Case Of “Down With The Traitors’ Serpent Flag”, Kenneth Hartvigsen

Faculty Publications

Published in Chicago in 1861, “Down with the Traitors’ Serpent Flag” is one of thousands of political parlor songs from the American Civil War. Many of these songs are unremarkable musically and were preserved in homes, archives, and museum collections largely for their vibrant illustrations. In my presentation I examine this song’s lithographic cover illustration—a Union soldier grinding a Confederate flag into the dust—within a broader discourse of Civil War flag imagery taken from songs, political cartoons, and cartes-de-visite.

Compelling secrets exist within this colorful image that may not first meet the eye; to uncover these meanings along with the …

Information Systems Configurations For Enabling Supply Chain Visibility, Anand Jeyaraj, Vikram Sethi

Management Information Systems Faculty Publications

Supply chain visibility continues to be a major concern for organizations. While there is a general perception that supply chain visibility is driven by information sharing and enabling information technologies, there are gaps in our understanding of what constitutes supply chain visibility and the specific information technology configurations that may be implemented for enabling visibility. This manuscript presents a possible framework for conceptualizing information sharing needs and mechanisms that need to be enabled using information technologies in the pursuit of supply chain visibility. A multiple case study approach is proposed for examining the ways in which real-world organizations embedded in …

Isscm Graduating Cohort, 2011, Raj Soin College Of Business, Wright State University

ISSCM Master Cohort Posters

Poster congratulating the 2011 Graduating Cohort from the Master of Information Systems and the Master of Science in Logistics and Supply Chain Management Programs.

Vodcast Impact On Students' Attitudes And Behavioral Intentions, Bela Florenthal, Priscilla Arling, Deborah Skinner, Kathryn King

Scholarship and Professional Work - Business

Purpose: This paper uses structural equation modeling to assess the effectiveness of Vodcasts (video podcasts) as part of a university’s communication strategy with prospective students. Design/methodology/approach: Three theoretical models were tested using a structural equation model. Findings: We find that perceived informativeness, credibility, and irritation of the advertising are directly related to the value of the Vodcast advertising. However of those three factors, only the informativeness is directly related to the intent to take further action toward enrollment. In addition, while prior work has suggested that perceived entertainment of advertising positively influences its perceived value, we find that for these …

Review Of Collaboration: How Leaders Avoid The Traps, Create Unity, And Reap Big Results, Carol Krismann

Collaborative Librarianship

No abstract provided.

Extraction Of Ontology And Semantic Web Information From Online Business Reports, Lakisha L. Simmons

Electronic Theses and Dissertations

CAINES, Content Analysis and INformation Extraction System, employs an information extraction (IE) methodology to extract unstructured text from the Web. It can create an ontology and a Semantic Web. This research is different from traditional IE systems in that CAINES examines the syntactic and semantic relationships within unstructured text of online business reports. Using CAINES provides more relevant results than manual searching or standard keyword searching. Over most extraction systems, CAINES extensively uses information extraction from natural language, Key Words in Context (KWIC), and semantic analysis. A total of 21 online business reports, averaging about 100 pages long, were used …