Management Information Systems Commons^™

Acceptance Of Ict: Applicability Of The Unified Theory Of Acceptance And Use Of Technology (Utaut) To South African Students, Janet Liebenberg, Trudie Benade, Suria Ellis

The African Journal of Information Systems

We are told that university students are Digital Natives and the diffusion of digital technologies into education holds prospective advantages. However, will students in Africa be prepared to engage with and accept the technology? This study aimed to determine the applicability of the Unified Theory of Acceptance and Use of Technology (UTAUT) model within a South African higher education setting and to clarify the factors that are influencing students’ intentions to make use of two digital technologies: an eBook and SLMS. 738 ICT students completed a questionnaire to gauge their responses to Performance expectancy (PEx), Effort expectancy (EfEx), Facilitating conditions …

Mobile Bullying Among Rural South African Students: Examining The Applicability Of Existing Theories, Michael Eddie Kyobe Prof., Lucas Mimbi Dr, Phillimom Nembandona, Sive Mtshazi

The African Journal of Information Systems

Mobile bullying, which is one form of cyberbullying, is escalating in schools in South Africa. Research can contribute to better understanding of the nature of this aggression, and provide guidance in determining appropriate interventions and administration of justice. However, studies into cyberbullying tend to focus mainly on the urban environment. Rural South Africa involves a large percentage of mobile phone users and experiences in relatively different cultural and social-economic conditions. Lack of research on rural mobile bullying calls into question the applicability of existing theories of crime and cyberbullying to the rural context and their effectiveness in guiding legal and …

Tracing Sources Of Design Uncertainty And Controversy In Web 2.0 Facilitated Collaborative Design Process, Lockias Chitanana Dr, Desmond Wesley Govender Dr

The African Journal of Information Systems

The integration of Internet-based collaborative tools such as Web 2.0 technologies to facilitate the design process has rendered collaborative design a chaotic practice filled with controversy and uncertainty, with the inevitable risk of unintended consequences. The purpose of this study was to trace the sources of design controversy in a Web 2.0 facilitated collaborative design process. The study employed an Actor Network Theory (ANT) methodological framework to explore design controversy in five design teams comprising of 4 to 6 undergraduate engineering students. Data was constituted by following the traces left by the actors, both human and nonhumans, their actions and …

The Role Of The Transaction Assurance, Perceived Cost And The Perceived Innovation In The Decision To Continue Using Mobile Money Services Among Small Business Owners, Edison Wazoel Lubua Dr, Philip Pretorius

The African Journal of Information Systems

The motive of this study is to assess the role of the perceived transaction assurance, perceived transaction cost, and anticipated future innovations to predict the intention to continue using mobile money services. Currently, many models on the intention to continue using the technology are based on frameworks for general technology adoption. This study acknowledges the value of these frameworks, but extended the analysis to include the perceived transaction assurance and the perceived innovation upon testing. Other variables included in the study are as follows: the influence of the customer support, the ease of correcting mistakes, and the comfortability with transaction …

The E-Agriculture Research Landscape In South Africa: A Systematic Literature Review, Alain Nzuzi Kintoki

The African Journal of Information Systems

Despite the growing interest in e-agriculture research in South Africa, academic studies have not sufficiently and deeply investigated the current e-agriculture research trends in the South African context. It is unclear how primary e-agriculture research in South Africa will aid both current and future generations to create new and better ways to transform agricultural development using this modern technology. This study sought to determine the current status of e-agriculture research in the South African context. A systematic literature review was used to gather and analyze data. The results indicate that 17 papers (26.5%) were published during the first two years …

The Myths And Realities Of Generational Cohort Theory On Ict Integration In Education: A South African Perspective, Keshnee Padayachee

The African Journal of Information Systems

There is an assumption that the younger cohort of teachers who are considered to be digital natives will be able to integrate technology into their teaching spaces with ease. This study aims to determine if there is a difference between generational cohorts with respect to ICT (Information Communication Technology) integration in classrooms among South African teachers. There is a paucity of research on ICT integration in education with respect to generational cohorts. This study involved a secondary analysis of two primary data sets, which contained qualitative and quantitative data. The quantitative data revealed that there are few statistical differences between …

Reflections Of A Doctoral Research On Knowledge Management (Km) Through An Afrocentric Lens In A Nigerian Oil Corporation, Okeoma John-Paul Okeke

The African Journal of Information Systems

This paper focuses on the reflections of a doctoral research that evaluated the challenges of the adoption and implementation of a knowledge management (KM) initiative through the experiences of the knowledge champions. The African/Nigerian socio-cultural view was used to explore the narrative accounts of the knowledge champions. A case study research was carried out using qualitative approaches. Interpretative phenomenological analysis (IPA) was used in data analysis. The findings demonstrated the ability to ground KM adoption within a socio-cultural specific context helped in making sense of the organizational KM experience. The paper serves as an academic expression to the current generation …

Deriving Critical Success Factors For Implementation Of Enterprise Resource Planning Systems In Higher Education Institution, Robyn C. Thompson Mrs, Oludayo Olufolorunsho Olugbara Prof, Alveens Singh Dr.

The African Journal of Information Systems

This paper presents the findings of a study that uses the advanced impact analysis (ADVIAN®) method to derive critical success factors (CSFs) of enterprise resource planning implementation in higher education institution. Through analysis of CSFs, the paper contributes towards assisting higher education institution to reduce some of the plethora of challenges in this domain as highlighted in the literature. The ADVIAN® method classified 20 factors into categories of integration, criticality and stability as well as ranked them by measures of precarious, driving and driven. The results of the classification and ranking show 5 factors that are ideal for intervening activities …

Turnover Intentions Among South African It Professionals: Gender, Ethnicity And The Influence Of Pay Satisfaction, Rennie Naidoo

The African Journal of Information Systems

The South African ICT industry is struggling with high turnover despite the relatively high remuneration packages it offers to its gender and racially diverse IT professionals. This study explored pay satisfaction levels and its relationship with job satisfaction, organizational commitment, and turnover intentions. Survey responses from 158 IT professionals were subjected to descriptive, correlation and regression analysis. The results show that, irrespective of gender or race, employees generally have low pay satisfaction, low organizational commitment, and only moderate job satisfaction levels. However, black ethnic groups did show a difference in their appraisals of pay satisfaction, expressing slightly lower pay satisfaction …

Accessibility And Usability Of Government Websites In Tanzania, Joel S. Mtebe, Aron W. Kondoro

The African Journal of Information Systems

The government of Tanzania has been embracing information systems specifically websites in order to widen access to government services, lower administrative costs, and to increase public participation in decision making. As a result, almost every ministry, department, and agency (MDA) has developed a website of different kind. However, the majority of existing websites were developed without sufficiently considering user needs which indicates that they do have some usability and accessibility problems. This study used SortSite tool to evaluate accessibility and usability of government websites taking a sample of 22 websites. The report from the SortSite tool was then checked against …

An Evaluation Of Educational Values Of Youtube Videos For Academic Writing, Gbolahan Olasina

The African Journal of Information Systems

The aim is to assess the impact of YouTube videos about academic writing and its skills on the writing performance of students. Theoretical perspectives from constructivism and associated learning models are used to inform the purpose of the research. The contextual setting is matriculation students awaiting admission to higher institutions. The population is 40 students belonging to a class aimed at assisting disadvantaged students in their academic writing in Scottsville, Province of KwaZulu-Natal, South Africa. The students are broken into two groups – control/traditional teaching and the treatment/YouTube facilitated groups. Consequently, a dominant qualitative approach is adopted using focus group …

Impact Of Erp Implementation On The Quality Of Work Life Of Users: A Sub-Saharan African Study, Liam Bailey, Lisa F. Seymour, Jean-Paul Van Belle

The African Journal of Information Systems

ERP implementations have a disruptive impact on users and in sub-Saharan African (SSA) countries are more problematic than in developed countries. Extant ERP literature has not focused on the impact of implementations on users work life. Therefore this research aimed to confirm this impact on SSA users’ work life. A theoretical framework and survey was developed from Dooyeweerd’s “Down-To-Earth” aspects and the Easton and Van Laar Work-Related Quality of Life scale. Responses from users from 7 countries working for one case organisation were analysed. The significant effect of an ERP implementation on work life quality was confirmed. Cultural differences were …

A Student Perspective Into Information Quality Of Web Sites, Pat Mavetera, Sam Lubbe, Jan A. Meyer Phd (Pr.M)

The African Journal of Information Systems

As organisations have become aware of the strategic importance of web sites, the trend to use web sites for various purposes has increased in domains such as education, health, government and business. However, organisations seeking to obtain benefits from their web sites need to create and maintain web sites that are supporting the interaction and communication of the organisation with their users. The purpose of the study was to investigate the information quality of a web site. A set of information quality indicators, including accuracy, timelines, easy understanding, organisation, consistent representation and easy navigation, were divided into four categories and …

A Needs-Ictd Strategy Alignment Foundation For The Measurement Of Ictd Impact: Three Case Studies In South Africa, Gugulethu Q. Baduza, Caroline P. Khene

The African Journal of Information Systems

Access to ICTD projects has increased over the years; however, they have not significantly changed the lives of the targeted communities. This discrepancy relates to the gap that exists between the reality of the community, its needs and the ICTD strategy of the project. This research paper presents a Needs-ICTD strategy alignment framework to support the alignment of ICTD strategy, and the development and promotion of contextual needs of marginalized areas. The framework also contributes to the identification of preliminary impact indicators, which can support impact assessment. Through a multi-case study investigation of the Siyakhula Living Lab and the SAP …

Ict Infrastructure And It’S Impact On National Development: A Research Direction For Africa, Felix Bankole Dr, Lucas Mimbi

The African Journal of Information Systems

Discussions on Development that encompasses how ICTs can make a difference in climate, political, health disturbances and business environment require a multidisciplinary approach which demand contributions from IS community, the private sector, development agencies, practitioner and other academia. This would enable the development community to identify the objectives of technology for empowerment and how they should be achieved in the practice of national development. This study serves as a response to the call for more macro/micro level policy research on the role of ICT on national development. The paper reviews the previous research in this domain and proposes a research …

Conceptual Framework Of Community Based Location Specific Services For Improved Service Delivery, Folasade Dahunsi

The African Journal of Information Systems

Community Based Location Service (CBLS) is the provision of information about services based on the geographical location of subscriber’s mobile phone towards the development of the community they are in. With the increase in mobile phones penetration, citizens can participate actively in providing relevant information to assist in the provision of services and infrastructure in the country through their mobile devices. This paper proposes a framework that will improve services and provide better infrastructure to developing countries. It hinges on four major technologies: location-based information, crowdsourcing, mobile communication devices and volunteerism. This framework takes into consideration the importance of motivating …

An Investigation Of Factors Leading To The Reluctance Of Saas Erp Adoption In Namibian Smes, Victoria T. Hasheela Miss, Kari Smolander Professor, Tulimevava K. Mufeti Dr

The African Journal of Information Systems

This paper aims to contribute to the growing study of Cloud ERP in small and medium enterprises (SMEs). A qualitative study was done in Namibian SMEs to investigate factors that lead to the reluctance of Cloud ERP in SMEs in developing countries. Data was collected from fourteen different SMEs. A Diffusion of Innovation (DoI) framework was chosen to understand how this relatively new technology is being adopted. The study has found attitude towards change, satisfaction with the existing system, lack of knowledge, compatibility issues, unreliable internet connectivity and data security concerns as the main factors that lead to this reluctance. …

Holistic Approach: Paradigm Shift In The Research Agenda For Digitalisation Of Healthcare In Sub-Saharan Africa, Tadeusz K. Bara-Slupski

The African Journal of Information Systems

Despite significant resources employed in the digitalisation agenda in the healthcare sector in Sub-Saharan Africa, the transformative impact of information and communication technologies has not been realised. This article makes two contributions towards developing an understanding of this failure. First, it provides a review of a rich body of academic literature and practitioner accounts regarding barriers to digitalisation and organises them using an established framework. Second, recognising the continuing struggle that digitalisation presents, it proposes a paradigmatic shift in thinking about barriers to digitalisation and suggests the existence of a more fundamental barrier related to inappropriate incentives within the international …

The Impact Of Mobile Technology On Micro And Small Enterprises In Zimbabwe In The Post-Hyperinflation Economic Era, Gamuchirai B. Perekwa, Tania Prinsloo, Jp Van Deventer

The African Journal of Information Systems

This paper investigates the impact of mobile technology on Micro and Small Enterprises (MSEs) in the developing world in the post-hyperinflation era. Data was collected from a multi-staged sample of 114 MSE owners within the capital province of Zimbabwe, namely Harare. The data was collected and analysed using descriptive quantitative survey methods, which comprised of hard-copy questionnaires, structured interviews and online questionnaires.

The findings suggest that mobile technology has incremental, transformational and production influence on MSEs in Zimbabwe. The findings show that mobile technology amplifies communication and relations with customers, MSE’s productivity and MSE’s revenues. Mobile technology is also spurring …

Social Media Marketing Communications Effect On Attitudes Among Millennials In South Africa, Rodney G. Duffett Mr, Myles Wakeham Dr

The African Journal of Information Systems

Online interpersonal interaction and communication has become an important aspect of social activities, especially among Millennials (young adults). However, the African continent has the lowest Internet access across the globe, but the development and rapid adoption of mobile technology has led to a major increase in the usage of Internet and new online Information and Communications Technology (ICT) channels, which are collectively referred to as social media. Social media platforms have become an integral part of everyday life and marketing communications via these digital channels has become one of the latest trends in South Africa (SA). The most commonly used …

Exploring The Impact Of Information And Communication Technology (Ict) On Intermediation Market Structure In The Microfinance Industry, Frederick Riggins, David Weber

The African Journal of Information Systems

The microfinance industry provides financial services to the world’s poor in hopes of moving individuals and families out of poverty. In 2013 there were 4.7 million active microfinance borrowers in Africa. This represents a smaller percentage of the population compared to other regions of the world, indicating the potential for rapid growth of microfinance in Africa. However, microfinance is maturing, in part due to the adoption of information and communication technologies (ICTs). This research examines how ICTs are changing the microfinance industry given recent advancements in mobile banking, Internet usage, and connectivity. By examining the microfinance market structure, we determine …

The Business Value Of Cloud Computing In South Africa, Kevin Allan Johnston Prof, Muzaffar Loot Mr, Maxine P. Esterhuyse Miss

The African Journal of Information Systems

Cloud computing is a prominent trend in the field of Information Technology (IT). Existing research presents the benefits and challenges of cloud computing, however few articles take a corporate approach. Moreover, considering that cloud computing provides numerous benefits, no research has aided the understanding of the business value associated with the technology and the context within which benefits and barriers are realised. The issues in South Africa make it difficult to prove the business value of cloud computing.

The aim of this paper is to provide insight into the business value of cloud computing using qualitative evidence extracted from an …

A Framework To Manage Sensitive Information During Its Migration Between Software Platforms, Olusegun Ademolu Ajigini, John Andrew Van Der Poll, Jan H. Kroeze Phd

The African Journal of Information Systems

Software migrations are mostly performed by organisations using migration teams. Such migration teams need to be aware of how sensitive information ought to be handled and protected during the implementation of the migration projects. There is a need to ensure that sensitive information is identified, classified and protected during the migration process.

This paper suggests how sensitive information in organisations can be handled and protected during migrations, by using the migration from proprietary software to open source software to develop a management framework that can be used to manage such a migration process. The research employed a sequential explanatory mixed …

Perceptions Of Information And Communications Technology (Ict) For Instructional Delivery At A University: From Technophobic To Technologically Savvy, Desmond Wesley Govender Dr, Lockias Chitanana Mr

The African Journal of Information Systems

Changing academics’ perceptions of information and communications technology (ICT) in developing countries has always been a challenge. A university in Zimbawe has witnessed an about-turn in lecturers’ perceptions and beliefs about technology, from being negative (technophobic) to positive (technologically savvy) users of technology. This paper reports on the interplay of factors that resulted in lecturers’ buy-in to the use of e-learning as a mode of instructional delivery. The study employed actor network theory (ANT) as both a methodological and analytical framework to trace the trajectory of the e-learning programme at this university. The conspicuous actors were followed using questionnaires, participant …

The Role Of Educational Technology In Design And Delivery Of Curricula Programmes: A Case Of Steps At A University Of Technology, Patient Rambe Dr

The African Journal of Information Systems

While Universities of Technologies (UoTs) regard the adoption of educational technology for the creation of effective learning environments as one of their defining features, there is limited research on these universities’ innovative use of technologies to transform their curricula design and delivery. This research explores the extent to which educational technology has been integrated into the implementation of new and recurriculated educational programmes under the Strategic Transformation of Educational Programmes and Structures (STEPS) at a UoT. The research employed document analysis and interview data from middle level managers (Deans), curriculum designers and educational technologists. The findings suggest that, except for …

We Want To Do It Our Way: The Neutralisation Approach To Managing Information Systems Security By Small Businesses, Kennedy Njenga, Pierre Jordaan

The African Journal of Information Systems

Small businesses thrive in the developing economy of South Africa and address the important issue of unemployment and poverty that exists in the country. A large number of these businesses can be found in the province of Gauteng due to the large and diverse economic contribution the province delivers to the economy of South Africa. With the increased use of Information Systems (IS) by small businesses across the Gauteng province and in South Africa generally, there is increasingly constant exposure to information security risks. Interestingly, standards such as NISTIR 7621 specifically tailored to small businesses and which could offer great …

His Standardization In Developing Countries: Use Of Boundary Objects To Enable Multiple Translations, Edwin E. Nyella Mr., Honest Kimaro Dr.

The African Journal of Information Systems

Standardization and integration of Health Information Systems (HIS) in most developing countries has been reported as a complex undertaking due to poverty, multiplicity of diseases and diverse actors working in various initiatives within the healthcare context. The need for collaborative investments in HIS strengthening is highlighted by major actors such as WHO, as significant to achieve an integrated HIS. However, despite the fact that involvement of multiple partners is desirable as a vehicle to attain an integrated HIS, entailed challenges should be understood and well managed. By drawing on the concept of translation from actor network theory supplemented by the …

A Use Intention Model For Location-Based Mobile Advertising, Moses M. Thiga, Joseph Siror, Jason Githeko, Kageni Njagi

The African Journal of Information Systems

The use of location-based mobile advertising to deliver context specific information from businesses to clients has the potential to help them increase revenues, personalize offerings and reduce marketing costs. However, there is a lack of adoption of this emergent mode of advertising among micro-enterprises. This study examined the underlying reasons for this lack of adoption using an exploratory factor analytic study based on an adaptation of the Technology Acceptance Model with the choice of technology as an additional factor. Data was collected in a survey involving 304 micro-enterprises by means of structured questionnaires and interview schedules. A majority of micro-enterprises …

Factors Influencing Perceptions And Attitudes Of Nurses Towards The Use Of Ict In Patient Care In Kwazulu Natal Province, South Africa, Stephen M. Mutula

The African Journal of Information Systems

This paper presents the results of a study to determine factors influencing perceptions and attitudes of nurses towards the use of ICT in 16 hospitals in KwaZulu-Natal (KZN) province, South Africa. Data were collected through a survey questionnaire and factor analysis performed to extract relevant variables. Overall, results revealed positive dispositions of nurses towards the use of ICT. Results further revealed self-efficacy, adoption of computers to improve nursing care, confidence in using computers; usefulness; interactability and knowledgeability were major factors influencing perceptions and attitudes of nurses towards use of ICT at the work place. Findings may inform institutional and provincial …

Managing Challenges Of Multicultural Information Systems Project Teams In South Africa, Udo Richard Averweg, Tom Addison

The African Journal of Information Systems

Information Systems (IS) project teams in South Africa need to be led by individuals whose skills include managing cultural diversity. A three phase Delphi study was used to collect and rank the methods used to manage culturally diverse IS project teams in the Johannesburg area of South Africa. The ‘top’ fifteen methods were selected and are presented in the report. The leading method found was to appoint project managers or team leaders who are aware of diversity issues, followed by the placing of increased emphasis on goals, objectives, boundaries and tasks. The paper’s principal contribution is that the study is …