Management Information Systems Commons^™

How Online Patient–Physician Interaction Influences Service Satisfaction, Yi Wu, Joseph S. Valacich, Jeffrey L. Jenkins, Kai Li

Faculty Publications

Online health interaction (OHI) is an effective and increasingly popular method for patients to access health information. Extant literature overlooks such service users’ satisfaction derived from online interactions and the measurement of OHI processes. Based on the relational communication literature and the features of OHI, the present study proposes three dimensions to conceptualize the success of OHI processes (i.e., interaction depth, information intensity, and time breadth) and explores the association between these interaction processes and service satisfaction. Further, two characteristics of OHI, namely information richness and indirect interaction, are identified as contingent factors on those proposed linkages. The research model …

Characterizing Conceptual Modeling Research, Lois M. L. Delcambre, Stephen W. Liddle, Oscar Pastor, Veda C. Storey

Faculty Publications

The field of conceptual modeling continues to evolve and be applied to important modeling problems in many domains. With a goal of articulating the breadth and depth of the field, our initial work focused on the many implicit and explicit definitions of conceptual modeling, resulting in the Characterizing Conceptual Modeling (CCM) framework. In this paper, we focus on conceptual modeling research, presenting a Characterizing Conceptual Model Research (CCMR) framework and a series of evaluations to assess the coverage and usability of CCMR, the utility and independence of the individual fields in the framework, and likelihood of consistent use.

Developmental Test And Requirements Best Practices Of Successful Information Systems Efforts Using Agile Methods, Jeremy D. Kramer, Torrey J. Wagner

Faculty Publications

This article provides insights into the current state of developmental testing (DT) and requirements management in Department of Defense information systems employing Agile development. The authors describe the study methodology and provide an overview of Agile development and testing. Insights are described for requirements, detailed planning, test execution, and reporting. This work articulates best practices related to DT and requirements management strategies for programs employing modernized Software Development Life Cycle practices.

The Fog Of Warnings: How Non-Essential Notifications Blur With Security Warnings, Anthony Vance, David Eargle, Jeffrey Jenkins, C. Brock Kirwan, Bonnie Brinton Anderson

Faculty Publications

Adherence to security warnings continues to be an important problem in information security. Although users may fail to heed a security warning for a variety of reasons, a major contributor is habituation, which is decreased response to repeated stimulation. However, the scope of this problem may actually be much broader than previously thought because of the neurobiological phenomenon of generalization. Whereas habituation describes a diminished response with repetitions of the same stimulus, generalization occurs when habituation to one stimulus carries over to other novel stimuli that are similar in appearance.

Generalization has important implications for the domains of usable security …

Understanding Unauthorized Access Using Fine-Grained Human-Computer Interaction Data, Michael D. Byrd, Jeffrey L. Jenkins, David Kim, Manasvi Kumar, Andrew W. Schwartz, Joseph S. Valacich, Parker A. Williams, Ryan T. Wright

Faculty Publications

Unauthorized Data Access (UDA) by an internal employee is a major threat to an organization. Regardless of whether the individuals engaged in UDA with malicious intent or not, real-time identification of UDA events and anomalous behaviors is extremely difficult. For example, various artificial intelligence methods for detecting insider threat UDA have become readily available; while useful, such methods rely on post hoc analysis of the past (e.g., unsupervised learning algorithms on access logs). This research-in-progress note reports on if the analysis of Human-Computer Interaction (HCI) behaviors, which have been empirically validated in various studies to reveal hidden cognitive state, can …

Cognitive Checkpoint: Emerging Technologies For Biometric-Enabled Watchlist Screening, Svetlana N. Yanushkevich, Kelly W. Sundberg, Nathan W. Twyman, Richard M. Guest, Vlad P. Shmerko

Faculty Publications

This paper revisits the problem of individual risk assessment in the layered security model. It contributes to the concept of balancing security and privacy via cognitive-centric machine called an ‘e-interviewer’. Cognitive checkpoint is a cyber-physical security frontier in masstransit hubs that provides an automated screening using all types of identity (attributed, biometric, and biographical) from both physical and virtual worlds. We investigate how the development of the next generation of watchlist for rapid screening impacts a sensitive balancing mechanism between security and privacy. We identify directions of such an impact, trends in watchlist technologies, and propose ways to mitigate the …

Theory Of Experiential Career Exploration Technology (Tecet): Increasing Cybersecurity Career Interest Through Playable Case Studies, Justin Scott Giboney, Derek L. Hansen, Tanner Johnson, Desiree Winters, Jason K. Mcdonald, Jonathan Balzotti, Elizabeth Bonsignore

Faculty Publications

There is a large demand to fill cybersecurity jobs. To alleviate this need, it is important to generate interest in cybersecurity as a career. One way to do this is through job shadowing and internships. Using design science principles, we have built and tested a playable case study (PCS) where participants can act out a virtual internship and learn relevant cybersecurity skills. We ran a study with students in introductory university courses where they played through a simulated internship at a penetration testing company called CyberMatics. In the study we showed that a PCS format helps students 1) better understand …

Using Fmri To Measure Stimulus Generalization Of Software Notification To Security Warnings, Brock Kirwan, Bonnie Anderson, David Eargle, Jeffrey Jenkins, Anthony Vance

Faculty Publications

This paper examines how habituation to frequent software notifications may carry over to infrequent security warnings. This general process— known as stimulus generalization or simply generalization—is a well-established phenomenon in neurobiology that has clear implications for information security. Because software user interface guidelines call for visual consistency, software notifications and security warnings have a similar look and feel. Consequently, through frequent exposure to notifications, people may become habituated to security warnings they have never seen before. The objective of this paper to propose an fMRI experimental design to measure the extent to which this occurs. We also propose testing security …

Diversity In Peer-Advice Networks And The Emergence Of Collective Post-Adoptive Attitudes: A Multilevel Perspective, Tanner Skousen, Elena Karahanna

Faculty Publications

Implementing new enterprise information systems (EIS) has been an important, expensive, and constant problem that research has tried to solve for years. Previous implementation research offers conflicting viewpoints on the role that social influence dynamics play in implementation success. We study one social influence mechanism, namely peer-advice networks, and examine how the diversity characteristics (separation, disparity, and variety) of these networks lead to the emergence of a collective post-adoptive attitude (either resistance or support) toward a new information system. We propose a multilevel, longitudinal study using electronic medical record systems as a context to analyze the effect of diversity on …

An Fmri Exploration Of Information Processing In Electronic Networks Of Practice, Thomas O. Meservy, Kelly J. Fadel, C. Brock Kirwan, Rayman D. Meservy

Faculty Publications

Online forums sponsored by electronic networks of practice have become an important source of information for individuals seeking solutions to problems online. However, not all information available in a forum is helpful or accurate, requiring knowledge seekers to evaluate and filter the solutions they encounter. Most forums offer contextual cues to help knowledge seekers make evaluation decisions, yet little is understood about the cognitive processes and neural mechanisms that underlie how information on these forums is filtered and evaluated. This paper draws on literature in cognitive neuroscience and NeuroIS to develop exploratory research questions about the role of both content …

Research Opinion: A Storyteller’S Guide To Problem-Based Learning For Information Systems Management Education, David Michael Hull, Paul Benjamin Lowry, James Eric Gaskin, Kristijan Mirkovski

Faculty Publications

More than a decade ago, Lowry & Turner (2005) provided evidence-based recommendations regarding what students of information systems (IS) management education should learn and how should they learn it. Although their recommendations for how IS management should be taught remain valid, these recommendations need to be updated to account for recent advances in technologies that enable multimedia learning. Promoters of such technologies promise enhanced cognitive and behavioural outcomes, but this promise remains unreached, reflecting the underdeveloped literature of multimedia-enabled learning. To help attain this promise and rejuvenate the multimedia-learning literature, we offer a roadmap for new areas of research that …

Promoting Cross-Functional Team Interactions Within General Business Classes, Christopher J. Mckenna

Faculty Publications

This session discusses an attempt to integrate both unitary team and cross-functional team deliverables among general business students designing a complex client solution within an “IT for managers” class.

Introductory Information Systems Course Redesign: Better Preparing Business Students, Gina Harden, Robert M. Crocker, Kelly Noe

Faculty Publications

Aim/Purpose The dynamic nature of the information systems (IS) field presents educators with the perpetual challenge of keeping course offerings current and relevant. This paper describes the process at a College of Business (COB) to redesign the introductory IS course to better prepare students for advanced business classes and equip them with interdisciplinary knowledge and skills demanded in today’s workplace.

Background The course was previously in the Computer Science (CSC) Department, itself within the COB. However, an administrative restructuring resulted in the CSC department’s removal from the COB and left the core course in limbo.

Methodology This paper presents a …

Improving Security Message Adherence Through Improved Comprehension: Neural And Behavioral Insights, Bonnie Brinton Anderson, Daniel Bjornn, Jeffrey Jenkins, C. Brock Kirwan, Anthony Vance

Faculty Publications

Security warnings are critical to help users make contextual security decisions. Unfortunately, users find these warnings hard to understand, and they routinely expose themselves to unintended risks as a result. Although it is straightforward to determine when users fail to understand a warning, it is more difficult to pinpoint why this happens. The goal of this research is to use eye tracking to step through the building blocks of comprehension—attention, semantics, syntax, and pragmatics—for SSL and other common security warnings. Through this process, we will identify ways to design security warnings to be more easily understood.

Saving Face On Facebook: Privacy Concerns, Social Benefits, And Impression Management, Jeffrey G. Proudfoot, David W. Wilson, Joseph S. Valacich, Michael D. Byrd

Faculty Publications

The nearly ubiquitous use of online social networks generally entails substantial personal disclosure and elicits significant privacy concerns. This research uses Social Exchange Theory and the impression management (IM) literature to examine how privacy concerns can be counterbalanced by the perceived social benefits afforded by a social network’s ability to support IM. We frame social network use as an attempt to engage in IM, and we highlight the importance of a social network’s IM affordances in predicting social benefits from, and disclosure through, a social network. We test our model with a sample of 244 Facebook users, finding support for …

The Effect Of Software Team Personality Composition On Learning And Performance: Making The “Dream” Team, Greg Anderson, Mark J. Keith, Julianne Francisco, Sarah Fox

Faculty Publications

Optimizing work team composition in organizational and educational environments is an important task toward maximizing performance. Social science research has revealed that personality trait composition influences team cohesion and performance. However, this research has not been well-adapted into the IS context. In addition, prior research demonstrates how individual personality traits impact teams, but fails to appropriately characterize overall team personality composition. We expand this research by 1) characterizing holistic personality compositions, and 2) examining team learning in addition to performance in the IS context. We draw from theory on team performance and “Big 5” trait composition. Results demonstrate that teams …

The Reciprocal Relationship Between Passive Social Networking Site (Sns) Usage And Users’ Subjective Well-Being, Jin-Liang Wang, James Gaskin, Detlef H. Rost, Douglas A. Gentile

Faculty Publications

Prior studies have found an inconclusive relationship between social networking site (SNS) usage and users’ subjective well-being. Passive SNS usage may be detrimental to subjective well-being, because it cannot provide social support and may evoke envy and jealousy. Conversely, it is also possible that lower subjective well-being may predict higher passive SNS usage, which can be used as a means to relieve stress. To examine this reciprocal process, a two-wave study among a sample of Chinese college students was conducted (N ¼ 350 at Time 1, 265 at Time 2). Data were analyzed with structural modeling. Cross-lagged analysis indicated that …

Successful System Use: It’S Not Just Who You Are, But What You Do, James Eric Gaskin, Stephen Godfrey, Alex Vance

Faculty Publications

Information and communication technologies are so embedded in contemporary society that we have arrived at the point at which learning to use technology successfully may affect our day-to-day lives as much as learning to eat or exercising properly. However, we lack research that explains and predicts successful system use (i.e., system use that adds value to the user). We theorize that adaptive behaviors (e.g., trying new features, repurposing features) mediate the relationship between user characteristics and successful system use. To better understand successful system use, we used an online survey to study how undergraduate students enrolled in an information systems …

The Moderating Effect Of Benevolence On The Impact Of Organisational Culture On Employee Creativity, Samuel Ogbeibu, Abdelhak Senadjki, James Gaskin

Faculty Publications

Rooted in the Nigerian manufacturing industry experience, this study, investigates the effect of top management leaders' benevolence on the impact of organisational culture (OC) on employee creativity. Structural equation modelling (SEM) results indicated that top management leaders' benevolence, and adhocracy OC have positive and significant effects on employee creativity. Market and clan OC have significant negative effects on employee creativity, and hierarchy OC has no significant effect on employee creativity. Likewise, benevolence has no significant moderating effect on the impact of clan OC on employee creativity, and has a significant negative moderating effect on the impact of adhocracy OC on …

The Protective Effects Of Social Support And Engagement Coping Strategy On The Relationship Between Perceived Discrimination And Psychological Distress Among Chinese Migrant Children, Jin-Liang Wang, Hsing-Fang Hsieh, Shervin Assari, James Gaskin, Detlef H. Rost

Faculty Publications

This study was aimed to figure out whether perceived stress mediates the relationship between perceived discrimination and psychological distress among Chinese migrant children and whether social support and engagement coping moderate the detrimental effects of perceived discrimination on psychological distress. The sample comprised 813 middle-school students (482 migrant children, 331 non-migrant children) from three schools in Southwest China. The results indicate that migrant children’s perceived discrimination and perceived stress are associated with psychological distress, and perceived stress does not mediate the relationship between perceived discrimination and psychological distress. Both social support and engagement coping are inversely related to psychological distress …

The Influence Of Buying Vs. Receiving An It-Based Device On User Commitment, Xiaofei Zhang, Joseph S. Valacich, Jeffrey L. Jenkins, Xitong Guo

Faculty Publications

IT-based mobile devices (i.e., smart devices), especially those with health monitoring features, are popular gifts. However, little is known about a recipient’s commitment to using the smart device when it is obtained as a gift. To explore the influence of giftgiving on user perceptions and usage, three studies are reported. These studies build on the IT use literature, the gift-giving literature, and social exchange theory to investigate whether and how gift-giving leads to device commitment. Specifically, we found two contextual factor – receiving the smart device as a gift (versus buying for yourself) and providing emotional support when giving the …

Informational Video Gaming In The Waiting Room, Andrew Long, Mitchell Ramirez, Coltin Shields, Nathan Twyman

Faculty Publications

This study is testing the potential of a gamified method of conveying information and the ability of the game to influence people’s sentiment towards immunization. The most popular way that medical information and awareness is spread is in the form of pamphlets or flyers, even though many people either ignore them or do not retain much information from them. Perhaps a game paired with intermittent quiz questions that influence the overall score will improve overall retention as compared with plain reading. To test this hypothesis, a game was designed to include identical information as a pamphlet commonly handed out in …

Gui-Based Vs. Text-Based Assignments In Cs1, Robert Ball, Linda Duhadway, Spencer Hilton, Brian Rague

Faculty Publications

Teaching CS1 can be daunting. The first courses in the CS curriculum help determine which students will ultimately matriculate into the program. There have been various studies on how to improve motivation and reduce attrition by using visual-based environments and assignments. We performed a year-long study in which we addressed two research questions: 1) How is student performance affected by drag-and-drop GUI assignments when compared to traditional text-based assignments? 2) If given the choice, would students select GUIbased or text-based assignments? For the first question, there was no statistical significance, indicating that student performance is not affected by this visual …

The Effects Of Video Gaming On Work Group Performance, Mark Keith, Greg Anderson, Douglas Dean, James Gaskin, Trevor Wiser, Seth Gremmert, Katherine Payne

Faculty Publications

Organizational tasks are complex and time-sensitive, requiring group effort to achieve goals under pressure. To improve group performance, organizations often invest in a services designed to strengthen teams (e.g., ropes courses). However, such activities are time- and resource-expensive and have demonstrated mixed results. To proffer a more practical (shorter and less expensive) alternative, we explore the potential of video gaming as a team building activity. To this end, we employed a multi-experiment study in which we administered competitive and cooperative video games to newly formed work teams. To theoretically explain the effects of video gaming on group performance, we adapt …

Creating A Realistic Experimental Scenario For Hci-Based Deception Detection Research With Ground Truth And Un- Sanctioned Malicious Acts, Michael D. Byrd, Jeffrey L. Jenkins, Joseph S. Valacich, Parker A. Williams

Faculty Publications

This research-in-progress note reports on the design and execution of a study in HCI-based deception detection. The objective of the study is to examine the impact of knowledge of tracking and countermeasures on the neuromotor changes detected when subjects commit a malfeasant act. To examine this, an experimental context and design was required that would afford the subjects an opportunity to commit an un-sanctioned malicious act while tracking ground truth in an unobtrusive manner. The experimental design, study execution, and preliminary results are presented.

Ontological Deep Data Cleaning, Scott N. Woodfield, Spencer Seeger, Samuel Litster, Stephen W. Liddle, Brenden Grace, David W. Embley

Faculty Publications

Analytical applications such as forensics, investigative journalism, and genealogy require deep data cleaning in which applicationdependent semantic errors and inconsistencies are detected and resolved. To facilitate deep data cleaning, the application is modeled ontologically, and real-world crisp and fuzzy constraints are specified. Conceptualmodel- based declarative specification enables rapid development and modification of the usually large number of constraints. Field tests show the prototype’s ability to detect errors and either resolve them or provide guidance for user-involved resolution. A user study also shows the value of declarative specification in deep data cleaning applications.

A Reference Framework For Conceptual Modeling, Lois M. L. Delcambre, Stephen W. Liddle, Oscar Pastor, Veda C. Storey

Faculty Publications

With decades of contributions and applications, conceptual modeling is very well-recognized in information systems engineering. However, the importance and relevance of conceptual modeling is less well understood in other disciplines. This paper, through an analysis of existing research and expert opinions, proposes a reference framework for conceptual modeling to help researchers and practitioners position their work in the field, facilitate discussion among researchers in the field, and help researchers and practitioners in other fields understand what the field of conceptual modeling has to offer as well as contribute to its continued, extended influence in multiple domains.

Team Video Gaming For Team-Building: Effects On Team Performance, Mark Jeffrey Keith, Greg Anderson, James Eric Gaskin, Douglas L. Dean

Faculty Publications

Teams rapidly form and dissolve in organizations to solve specific problems that require diverse skills and experience. For example, in the information systems context, cross-functional and project-based teams that comprise a mix of personnel who temporarily work away from their usual functional groups (best perform agile software development (Barlow et al., 2011; Keith, Demirkan, & Goul, 2013). These newly formed work teams need to become productive as quickly as possible. Team video gaming (TVG) has emerged as a potential team-building activity. When new teammates play a collaborative video game, they engage in cooperative and challenging goals while they enjoy the …

Supply Chain Coordination With Two-Part Tariffs Under Information Asymmetry, Chongqi Wu, Kunpeng Lu, Tianqin Shi

Faculty Publications

Supply chain coordination literature indicates that two-part tariff contracts cannot coordinate a supply chain with a supplier and a retailer under information asymmetry, but can coordinate the channel under full information, while leaving the retailer zero profit. Motivated by the practice of Costco Business Centres, we incorporate customer heterogeneity, near-saturated retail market and asymmetric information into a stylised model. The retailer has the knowledge of customer heterogeneity while the supplier does not. The supplier, on the other hand, designs a menu of two-part tariffs for the retailer to choose from. We have found that two-part tariffs can coordinate the supply …

Big Data And The Perceived Expectations Gap In Digital Authentication Processes, Thomas Calderon, Colin Onita

Faculty Publications

Perceptions of the security and efficacy of technological innovations significantly affect behavioral intentions and the eventual diffusion of such innovations in organizations and the broader society. This paper uses Twitter as a data source and a big data analysis tool to investigate the public’s perceptions of current authentication methods in financial institutions. This data source has not been used previously in the literature to examine perceptions of authentication methods. We focus on the financial sector because of its high vulnerability, the extensive use of information technology in both products and value chain (i.e., its high business information intensity), and the …