Management Information Systems Commons^™

The Missing Framework For Virtually Assisted Activities, Jacob Steffen, James Gaskin, Thomas Meservy, Jeffrey Jenkins

Faculty Publications

Various frameworks and taxonomies exist that classify virtual reality (VR), augmented reality (AR), and mixed reality (MR) by their attributes and technical specifications. However, no extant frameworks specifically classify the activities executed with VR and AR devices, which we refer to as virtually assisted activities (VAAs). In the context of past definitions and frameworks of VR and AR, we present a framework for VAAs that examines the underlying motivations for virtualizing some aspect of an activity. By so doing, VAAs are easily compared to similar non-virtualized activities done in physical reality, VR is better compared with AR, and potential benefits …

An Experimental Investigation Of The Individual And Joint Effects Of Financial And Non-Financial Incentives On Knowledge Sharing Using Enterprise Social Media, Degan Kettles, Robert D. St. Louis, Paul John Steinbart

Faculty Publications

Many organizations implement enterprise social media (ESM) in an effort to capture and store valuable knowledge that employees possess. Unfortunately, more often than not, employees do not make a large number of knowledge contributions. Using agency theory and contingency theory as foundations, we examine managerial interventions that can improve knowledge contribution rates in ESM. Specifically, we investigate the individual and joint effects of paying people to share knowledge, providing social cues, and having supporting and policing moderators on knowledge sharing. We further examine how two contingency factors—the nature of an employee’s compensation scheme (variable or fixed) for their primary work …

A Video-Based Screening System For Automated Risk Assessment Using Nuanced Facial Features, Steven J. Pentland, Nathan W. Twyman, Judee K. Burgoon, Jay F. Nunamaker, Christopher B.R. Diller

Faculty Publications

This study investigates the development of an automated interviewing system that uses facial behavior as an indicator of the risk of given illicit behavior. Traditional facial emotion indicators of risk in semistructured dialogue may have limitations in an automated approach. However, an initial analysis of mock crime interviews suggests that the face may exhibit some form of rigidity during highly structured interviews. An interviewing system design using facial rigidity analysis was implemented and experimentally evaluated, the results of which further reveal that the rigidity is fairly generalized across the face. Whereas existing theory traditionally focuses on leakage of facial expressions, …

Conceptual Modeling In Accelerating Information Ingest Into Family Tree, David W. Embley, Stephen W. Liddle, Tanner S. Eastmond, Deryle W. Lonsdale, Joseph P. Price, Scott N. Woodfield

Faculty Publications

Family Tree is a wiki-like shared repository of interconnected family genealogies. Because information ingested into the tree requires human authorization as verified in source documents, ingest is tedious and time-consuming. To significantly increase ingest efficiency while maintaining human oversight, we propose a pipeline of tools and techniques to transform source document genealogical assertions into verified information in the Family Tree data repository. The automation pipeline transforms pages of printed, scanned and OCRed family history books into a GEDCOM X conceptualization that can be ingested into Family Tree. All steps of the pipeline are fundamentally grounded in ontological conceptualizations. We report …

What Do We Really Know About How Habituation To Warnings Occurs Over Time? A Longitudinal Fmri Study Of Habituation And Polymorphic Warnings, Anthony Vance, Brock Kirwan, Daniel Bjornn, Jeff Jenkins, Bonnie Brinton Anderson

Faculty Publications

A major inhibitor of the effectiveness of security warnings is habituation: decreased response to a repeated warning. Although habituation develops over time, previous studies have examined habituation and possible solutions to its effects only within a single experimental session, providing an incomplete view of the problem. To address this gap, we conducted a longitudinal experiment that examines how habituation develops over the course of a five-day workweek and how polymorphic warnings decrease habituation. We measured habituation using two complementary methods simultaneously: functional magnetic resonance imaging (fMRI) and eye tracking.

Our results show a dramatic drop in attention throughout the workweek …

The Role Of Context In It Assimilation: A Multi-Method Study Of A Saas Platform In The Us Nonprofit Sector, Ryan T. Wright, Nicholas Roberts, David W. Wilson

Faculty Publications

Nonprofit organizations (NPOs) operate in environments characterized by growing competition for resources and greater stakeholder demands for accountability, which makes deploying and maintaining information systems a struggle. In this competitive, resource-constrained environment, enterprise Software-as-a-Service (SaaS) platforms offer NPOs a cost-effective way access reliable, low-maintenance information technology services. Thus, the extent to which NPOs assimilate SaaS is an important area of inquiry. Yet despite the wealth of research on organizational IT assimilation, we know little regarding whether, when, and how NPOs assimilate IT innovations. We further our understanding of NPO assimilation of SaaS by conducting a context-based study. To do so, …

Development And Application Of A Self-Report Measure For Assessing Sensitive Infordevelopment And Application Of A Self-Report Measure For Assessing Sensitive Information Disclosures Across Multiple Modesultiple Modes, Matthew D. Pickard, David Wilson, Catherine A. Roster

Faculty Publications

Building on the literature that approaches selfdisclosure as a decision-making process, we proposed a selfreported Sensitive Information Disclosure (SID) measure and tested the measure’s reliability and validity in two studies across a variety of interview modes and settings. We used theory to identify potential dimensions of sensitive information disclosures, created potential scale items, performed two separate card sorts, and validated the resulting pool of items in two separate experiments. Participants answered the SID scale items following an interview involving sensitive information, potential risk, and after-disclosure vulnerability. Study 1 was a laboratory experiment conducted with 165 university students. Exploratory factor analysis …

Using Wearable Devices For Non-Invasive, Inexpensive Physiological Data Collection, James Gaskin, Jeffrey Jenkins, Thomas Meservy, Jacob Steffen, Katherine Payne

Faculty Publications

Using sensors to gather physiological data about users can provide valuable insights for Information Systems (IS) research that are not availed through traditional measures. While useful in many laboratory settings, many of these physiological sensors (e.g., fMRI, EEG, EKG, etc.) are impractical and severely limited in other scenarios due to (1) prohibitive cost, (2) small sample size, (3) invasiveness, and (4) the difficulty to match psychological traits to physiological measures. In this study, we demonstrate how inexpensive consumer-grade wearable technologies overcome these first three limitations while we extend existing research on exploring the fourth limitation.

Psychological Resilience Can Help Combat The Effect Of Stress On Problematic Social Networking Site Usage, Xiang-Ling Hou, Hai-Zhen Wang, Cheng Guo, James Gaskin, Detlef H. Rost, Jin-Liang Wang

Faculty Publications

This study was aimed to test the association between perceived stress and problematic social networking site (SNS) usage, and to figure outwhether psychological resiliencemoderated this relationship. The Perceived Stress Scale, Connor-Davidson Resilience Scale, and Facebook Intrusion Questionnaire were administered to 499 Chinese college students. The results showed that (1) perceived stress was positively associated with problematic SNS usage; (2) psychological resiliencewas negatively relatedwith problematic SNS usage; and (3) psychological resilience moderated the relationship between perceived stress and problematic SNS usage. Specifically, the relationship between perceived stress and problematic SNS usage was statistically significant for students with a lower level of …

The Higher-Ed Organizational-Scholar Tension: How Scholarship Compatibility And The Alignment Of Organizational And Faculty Skills, Values And Support Affects Scholar’S Performance And Well-Being, Milagros Pereyra-Rojas, Enrique Mu, James Gaskin, Tony Lingham

Faculty Publications

Scholars and institutions alike are concerned with academic productivity. Scholars not only further knowledge in their professional fields, they also bring visibility and prestige to themselves and their institutions, which in turn attracts research grants and more qualified faculty and graduate students. Many studies have been done on scholar productivity, and many of them focus on individual factors such as gender, marital status, and individual psychological characteristics. Also, a few studies are concerned about scholars’ well-being. We propose a causal model that considers the compatibility of the scholarship dimensions valued by scholars and institutions and their academic alignment with actual …

The Mediating Roles Of Upward Social Comparison And Self-Esteem And The Moderating Role Of Social Comparison Orientation In The Association Between Social Networking Site Usage And Subjective Well-Being, Jin-Liang Wang, Hai-Zhen Wang, James Gaskin, Skyler Hawk

Faculty Publications

The increased pervasiveness of social media use has raised questions about potential effects on users’ subjective well-being, with studies reaching contrasting conclusions. To reconcile these discrepancies and shed new light on this phenomenon, the current study examined: (1) whether upward social comparison and self-esteem mediate the association between social networking site (SNS) usage and users’ subjective well-being, and (2) whether the association between SNS usage and upward social comparison is moderated by users’ social comparison orientation. Data from 696 participants were collected. Structural equation modeling revealed that upward social comparison and self-esteem mediated the relationship between SNS usage and users’ …

Partly Cloudy, Scattered Clients: Cloud Implementation In The Federal Government, Elston H. Steele, Indira R. Guzman, James Gaskin, Monica Adya

Faculty Publications

While cloud computing adoption is on the rise, barriers continue to play a critical role in delaying the progress of some cloud computing adoption efforts. In 2010 the United States federal government launched the ‘Cloud First’ policy which requires government agencies to consider the adoption of cloud computing when the solution is secure, reliable and cost effective (Kundra, 2010). Unfortunately, cloud computing adoption among federal agencies has been sluggish. This study investigates pressures asserted to facilitate cloud computing adoption. Although a vast amount of literature exists, very few studies empirically investigate cloud computing adoption from an institutional perspective in concert …

Microcore: A Playable Case Study For Improving Adolescents’ Argumentative Writing In A Workplace Context, Derek L. Hansen, Jonathan Balzotti, Lauren Fine, Daniel Ebeling

Faculty Publications

A playable case study is an immersive, transmedia story controlled by a puppetmaster (i.e., teacher), but played by participants who advance the plot through their contributions and interactions with fictional characters. They are also explicitly educational, consisting of both the immersive, transmedia story, as well as in-game and out-of-game materials provided for educational scaffolding and reflection. We present the Microcore playable case study to illustrate the potential of this new type of experiential simulation that incorporates aspects of Alternate Reality Games (ARGs) to increase immersion. We present results from a pilot test of Microcore with an undergraduate course, identifying design …

Human-Computer Interaction Movement Indicators Of Response Biases In Online Surveys, Jeffrey L. Jenkins, Joseph S. Valacich, Parker A. Williams

Faculty Publications

The Information Systems discipline, as well as countless others, rely on surveys to explore hypotheses and answer research questions. All research methods have strengths and weaknesses. A significant threat to the validity of surveys are response biases – i.e., the tendency of people to respond to questions on some basis other than the question content. We propose that by monitoring how a respondent answers an online survey—through monitoring Human-Computer Interaction movement indicators, specifically mousecursor movements—can provide novel information that can be used to statistically detect, understand, and control for many different types of response biases. We explore this proposition in …

Measuring Actual Behaviors In Hci Research – A Call To Action And An Example, Parker A. Williams, Jeffrey L. Jenkins, Joseph S. Valacich, Michael D. Byrd

Faculty Publications

There have been repeated calls for studies in behavioral science and human-computer interaction (HCI) research to measure participants’ actual behaviors. HCI research studies often use multiple constructs as perceived measures of behavior, which are captured using participants’ self-reports on surveys. Response biases, however, are a widespread threat to the validity of self-report measures. To mitigate this threat to validity, we propose that studies in HCI measure actual behaviors in appropriate contexts rather than solely perceptions. We report an example of using movements that reflect both actual behavior and behavioral changes measured within a health care IS usage context, specifically the …

Overcoming Challenges To Effective Application Of It Research Results: A Framework For Encapsulating The Context And Findings Of Research Studies, Degan Kettles, Uday Kulkarni, Daniel Mazzola, Robert St. Louis

Faculty Publications

Research studies frequently yield conflicting results. Resolving these conflicts is a grand challenge to effective application of research results. This paper presents a new framework for encapsulating the context and findings of research studies into a dimensional knowledge base which makes it easy to identify the conflicting results, and to explore the differences in context that might explain the conflicting findings. The framework is illustrated using the knowledge sharing domain. The Information Systems literature identifies over 100 variables associated with knowledge sharing, and the findings across different studies have frequently been contradictory. This paper shows how to capture the relevant …

Embodied Conversational Agent-Based Deception Detection, Aaron C. Elkins, Jeffrey G. Proudfoot, Nathan Twyman, Judee K. Burgoon, Jay F. Nunamaker Jr.

Faculty Publications

An Embodied Conversational Agent-based human deception detection system was tested in a laboratory experiment during which some subjects had committed a mock crime and had guilty knowledge of that crime. Sensor signals were analyzed for their ability to discriminate between guilty/deceptive and innocent/truthful examinees and suitability for conducting automated agent-based deception interviews. Electrodermal activity confirmed the presence of arousal during the agent-based interviews.

Innovation Among Different Classes Of Software Development Organizations, James Gaskin, Nicholas Berente, Kalle Lyytinen, Gregory Rose

Faculty Publications

Software development organizations (SDOs) innovate in diverse ways. In this paper, based on an extensive review of innovation typologies, we develop a theory‐driven typology of SDO innovator classes. We theorize about the driving forces behind these classes, with specific attention given to knowledge‐based dispositions that relate to the SDO's knowledge‐based competencies in technology appropriation, technology generation, and network intensity within ecological niches. Through a survey of 136 SDOs, which adopted Internet technologies during 1995‐2006, we empirically verify that these classes also determine different ways that SDOs innovate around software services they provide to their clients. Our findings suggest that the …

From Warning To Wallpaper: Why The Brain Habituates To Security Warnings, Bonnie Anderson, Anthony Vance, C. Brock Kirwan, Jeffrey L. Jenkins, David Eargle

Faculty Publications

Warning messages are fundamental to users' security interactions. Unfortunately, research has shown that they are largely ineffective. A key contributor to this failure is habituation: decreased response to a repeated warning. Previous research has inferred the occurrence of habituation to warnings or measured it indirectly, such as through the proxy of a related behavior. Therefore, there is a gap in our understanding of how habituation to security warnings develops in the brain. Without direct measures of habituation, we are limited in designing warnings that can mitigate its effects. In this study, we use neurophysiological measures to directly observe habituation as …

More Harm Than Good? How Messages That Interrupt Can Make Us Vulnerable, Jeffrey L. Jenkins, Bonnie Anderson, Anthony Vance, C. Brock Kirwan, David Eargle

Faculty Publications

System-generated alerts are ubiquitous in personal computing and, with the proliferation of mobile devices, daily activity. While these interruptions provide timely information, research shows they come at a high cost in terms of increased stress and decreased productivity. This is due to dual-task interference (DTI), a cognitive limitation in which even simple tasks cannot be simultaneously performed without significant performance loss. Although previous research has examined how DTI impacts the performance of a primary task (the task that was interrupted), no research has examined the effect of DTI on the interrupting task. This is an important gap because in many …

Robustness Of Multiple Indicators In Automated Screening Systems For Deception Detection, Ryan M. Schuetzler, Nathan W. Twyman, Jeffery Gainer Proudfoot, Aaron C. Elkins, Douglas C. Derrik

Faculty Publications

This study investigates the effectiveness of an automatic system for detection of deception by individuals with the use of multiple indicators of such potential deception. Deception detection research in the information systems discipline has postulated increased accuracy through a new class of screening systems that automatically conduct interviews and track multiple indicators of deception simultaneously. Understanding the robustness of this new class of systems and the limitations of its theoretical improved performance is important for refinement of the conceptual design. The design science proof-of-concept study presented here implemented and evaluated the robustness of these systems for automated screening for deception …

How Users Perceive And Respond To Security Messages: A Neurois Research Agenda And Empirical Study, Bonnie Anderson, Anthony Vance, C. Brock Kirwan, David Eargle, Jeffrey Jenkins

Faculty Publications

Users are vital to the information security of organizations. In spite of technical safeguards, users make many critical security decisions. An example is users' responses to security messages—discrete communication designed to persuade users to either impair or improve their security status. Research shows that although users are highly susceptible to malicious messages (e.g., phishing attacks), they are highly resistant to protective messages such as security warnings. Research is therefore needed to better understand how users perceive and respond to security messages. In this article, we argue for the potential of NeuroIS—cognitive neuroscience applied to information system (IS)—to shed new light …

Pipes, Pools And Filters: How Collaboration Networks Affect Innovative Performance, Harpeet Singh, David Kryscynski, Xinxin Li, Ram Gopal

Faculty Publications

Innovation requires inventors to have both "new knowledge" and the ability to combine and configure knowledge (i.e. "combinatory knowledge") and such knowledge may flow through networks. We argue that both combinatory knowledge and new knowledge are accessed through collaboration networks, but that inventors' abilities to access such knowledge depends on its location in the network. Combinatory knowledge transfers from direct contacts, but not easily from indirect contacts. In contrast, new knowledge transfers from both direct and indirect contacts, but is far more likely to be new and useful when it comes from indirect contacts. Exploring knowledge flows in 69,476 patents …

Your Memory Is Working Against You: How Eye Tracking And Memory Explain Habituation To Security Warnings, Bonnie Anderson, Jeffrey L. Jenkins, Anthony Vance, C. Brock Kirwan, David Eargle

Faculty Publications

Securitywarnings are critical to the security of end users and their organizations, often representing the final defense against an attack. Because warnings require users to make a contextual judgment, it is critical that they pay close attention to warnings. However, research shows that users routinely disregard them. A major factor contributing to the ineffectiveness of warnings is habituation, the decreased response to a repeated warning. Although previous research has identified the problem of habituation, the phenomenon has only been observed indirectly through behavioral measures. Therefore, it is unclear how habituation develops in the brain in response to security warnings, and …

When Training Gets Trumped: How Dual-Task Interference Inhibits Security Training, Jeffrey L. Jenkins, Bonnie Anderson, Anthony Osborn Vance, Scott Jensen

Faculty Publications

Security training programs are an important intervention to protect users and organizations against security threats. Unfortunately, users often ignore their training and engage in poor security behaviors. We explain how dual-task interference (DTI) is a primary cause of security training disregard. DTI is a cognitive limitation wherein humans cannot perform more than one task simultaneously without experiencing a deterioration of performance. In our context, we hypothesize how prompting users to perform security behaviors during high-DTI times may derail one’s previous security training, resulting in less secure behaviors.

We test our hypotheses in an experiment that compares users’ adherence to security …

Serious Games: An Evaluation Framework And Case Study, David W. Wilson, Jeff Jenkins, Nathan Twyman, Matthew Jensen, Joe Valacich, Norah Dunbar, Scott Wilson, Claude Miller, Bradley Adame, Yu-Hao Lee, Judee Burgoon, Jay F. Nunamaker

Faculty Publications

Serious games show promise as an effective training method, but such games are complex and few guidelines exist for their effective evaluation. We draw on the design science literature to develop a serious game evaluation framework that emphasizes grounding evaluation in each of four key areas— theoretical, technical, empirical, and external. We further recommend that serious game developers assume an iterative, adaptive approach to grounding an evaluation effort in these four areas, emphasizing some areas more than others at different stages of the development cycle. We illustrate our framework using a case study of a large-scale serious game development project. …

Creating Agile Organizations Through It: The Influence Of Internal It Service Perceptions On It Service Quality And It Agility, Paul Benjamin Lowry, David W. Wilson

Faculty Publications

Businesses continue to make large investments in information technology (IT) resources, and it is crucial for them to implement effective management strategies to better leverage these resources. Modern organizations are increasingly dependent on IT to remain agile and competitive in a rapidly changing market, but there remain gaps in understanding how IT resources support IT agility. Recent IT strategy research highlights the role of IT service climate in driving positive IT service quality, and we extend this work in the form of a theoretical model that relates an organization’s internal IT service perceptions to IT agility. We hypothesize a partially …

Life Satisfaction Moderates The Associations Between Motives And Excessive Social Networking Site Usage, Jin-Liang Wang, James Gaskin, Hai-Zhen Wang, Dong Liu

Faculty Publications

It has been suggested that excessive social networking sites (SNS) users might use SNS as a method of coping with their life problems and that psychosocial well-being variables might interact with users’ motives for using SNS in predicting problematic SNS use. The present research explores whether the association between motives (i.e. self-expression and passing time) and excessive SNS usage is moderated by the user’s life satisfaction. A total of 996 college students were recruited from two colleges in Chongqing China. The participants were divided into excessive and nonexcessive SNS usage groups based on their mean score from the excessive SNS …

Real-Time Hand Tremor Detection Via Mouse Cursor Movements For Improved Human-Computer Interactions: An Exploratory Study, Parker A. Williams, Jeffrey L. Jenkins, Joseph S. Valacich

Faculty Publications

Millions of people experience hand-tremors—rhythmic oscillation of the fingers, hands, or arm that cause shaking in the hand. People who experience hand tremors often experience difficulty in human computer interactions. For example, when browsing a website, people with hand tremors may have difficulty navigating or clicking on links in the website. With sever hand tremors, effective computing is difficult without assistance. Past research has developed interventions that can be automatically deployed by a website to make it more accessible to people with hand tremors. We build on this research by creating a methodology to unobtrusively detect hand tremors, allowing these …

Measurement And Outcomes Of Identity Communication In Virtual Teams, Susan A. Brown, Sherry M. B. Thatcher, David W. Wilson

Faculty Publications

Virtual teams play an important role in the modern economy, and many organizations struggle to overcome the weaknesses inherent in technologymediated work. Drawing from a strong empirical foundation for identity-related outcomes in nonmediated settings, we propose that perceived virtual identity communication accuracy positively impacts virtual team trust and performance. We further propose that capabilities of the communication medium can either support or hinder perceived virtual identity communication accuracy. In three studies with a cumulative sample of N=410, this research-in-progress paper reports on the first phase of a two-phase study. We develop survey scales for a medium’s identity communication capabilities and …