Management Information Systems Commons^™

Crowdfunding Deception Perception: What Makes Would-Be Contributors Perceive Fakeness In Crowdfunding Campaigns?, James Gaskin, Mark J. Keith, Thomas O. Meservy, Nathan W. Twyman, Taylor M. Wells

Faculty Publications

This study illuminates the signals that cause contributors to perceive realness and fakeness in a crowdfunding campaign. A grounded theory approach involving 818 human evaluations of 225 COVID-19-related charitable crowdfunding campaigns identified the validity of the campaign’s stated need, its descriptive detail and writing quality, and having a reputable campaign sponsor as important signals of realness and/or deception, as well as other factors. Commonly used NLP measures have heavy overlap with these reported signals, but by themselves reflect roughly half of the variance explained. Crowdfunding platforms can use this information to help campaign organizers improve public perceptions.

Leveraging Stara Competencies And Green Creativity To Boost Green Organisational Innovative Evidence: A Praxis For Sustainable Development, Samuel Ogbeibu, Charbel Jose Chiappetta Jabbour, James Gaskin, Abdelhak Senadjki, Mathew Hughes

Faculty Publications

Radical technological advancements and the relentless progression of climate change compel organisations to ensure their workforce consistently exercise their creativity toward innovative green initiatives. These endeavours are essential to achieve the United Nations' (UN) sustainable development goals (SDGs). To do so, organisations require competencies fundamental to smart technologies, artificial intelligence, robotics and algorithms (STARA). STARA competencies are relevant for leaders to bolster green organisational innovative evidence (GOIE). GOIE can help to attract potential investors keen on advancing the UN's SDG agenda on environmental sustainability. However, eclipsed by a volatile environment, and despite the green innovation potential of several manufacturing organisations, …

Can User Interface Design Choices Alter Perceptions Of Time Passage?, James Gaskin

Faculty Publications

When a task is dull, time seems to unhelpfully dilate. This can have serious impacts on job satisfaction, burnout, and turnover – all of which impact employee well-being and the bottom line. Without changing the task, could a user interface take advantage of psychology-driven, theoretically-supported design decisions to make time seem to contract? If such is the case, we might, without much cost, partially alleviate employee suffering due to task fatigue and disinterest by making simple changes to the user interface. While psychology research and user interface design have intersected abundantly in extant literature, no study has empirically tested whether …

What Can Mental Health Teach Us About Social Media Screen Time Misestimation?, Mark Keith, Parker Nokes, Alexandra Spruill

Faculty Publications

Mobile platform providers have provided the ability to measure the time consumers spend on each app. This provides the opportunity to measure a consumer’s misestimation of their screentime which is a concept relevant to several mental health attributes such as depression, anxiety, and addiction. We provide additional evidence about the effect of objective screentime on mental health, but add a unique perspective on how screentime misestimation is determined by various mental health attributes. We collected data from a student sample (n=1005) who are from the demographic who most commonly use social media apps (18-29 yr olds). We measured our model …

Simulating Municipal Cybersecurity Incidents: Recommendations From Expert Interviews, Kira Gedris, Kayla Bowman, Aatish Neupane, Amanda Lee Hughes, Elizabeth Bonsignore, Ryan W. West, Jon Balzotti, Derek L. Hansen

Faculty Publications

As cyberattacks on city and public infrastructures become increasingly common and harmful, it is critical that we train the professional workforce to prepare and respond appropriately. This paper supports the development of educational simulations and related experiential learning exercises that help prepare city and public infrastructure personnel to effectively respond to cybersecurity attacks. Specifically, it synthesizes the findings from 8 expert interviews including 12 cybersecurity experts from federal, state, city organizations, as well as academics with relevant expertise. We organize the findings into key learning outcomes, scenarios, roles, and issues that simulation designers should consider. The result paints a vivid …

Wearables As Augmentation Means: Conceptual Definition, Pathways, And Research Framework, Abdul Sesay, Jacob Heaton Steffen

Faculty Publications

Wearables pervade many facets of human endeavor, thanks to their integration into everyday artifacts and activities. From fitness bands to medical patches, to augmented reality glasses, wearables have demonstrated immense potential for intelligence augmentation (IA) through human-machine symbiosis. To advance an understanding of how wearables engender IA and to provide a solid foundation for grounding IS research on wearables and IA, this study draws from Engelbart’s framework for augmenting human intellect to: (1) develop a conceptual definition of wearable technology as a digitally enhanced body-borne device that can augment a human or non-human capability by affording context sensitivity, mobility, hands-free …

Why Is Bribery Pervasive Among Firms In Sub-Saharan African Countries? Multi-Industry Empirical Evidence Of Organizational Isomorphism, Nnaoke Ufere, James Gaskin, Sheri Perelli, Antoinette Somers, Richard Boland Jr.

Faculty Publications

Motivated by the prevalence and persistence of corruption in Sub-Saharan Africa (SSA) despite high-profile anticorruption efforts, and by calls for more research on unethical organizational behavior by firms in Africa, we investigated the link between bribery in 12 SSA countries and the phenomenon of organizational isomorphism, long used to explain legitimate, but rarely, illegitimate firm practices. Analysis of 5989 SSA firms in three distinct industries known for high levels of bribery reveals direct positive relationships between bribery and its perception as frequently practiced in specific industries (“mimetic isomorphic effect”); institutional constraints on businesses (“coercive isomorphic effect”); and local market rivalry …

Augmenting Environmental Sustainability Through The Exchange Of Green Creative Ideas –Evidence From An Emerging Economy, Samuel Ogbeibu, Abdelhak Senadjki, Jude Emelifeonwu, James Gaskin, Vijay Pereira

Faculty Publications

Leader trustworthiness and perceived green reputation are becoming increasingly important for driving the exchange of green creative ideas within a team. The effective exchange of green creative ideas is relevant for building organisational strategies that align with the United Nations global compact envi- ronmental sustainability principles and helps advance the achievement of the sustainable development goals (SDG). However, evidence from emerging countries is limited. This paper contributes by investi- gating the case of the Nigerian manufacturing sector, wherein organisations have achieved little success in cultivating the effective exchange of green creative ideas. Through the lens of the social exchange and …

Using Accelerometer And Gyroscope Data In Common Mobile Devices To Assess Credibility, Joseph S. Valacich, Jeffrey L. Jenkins, Michael D. Byrd, David Kim, Manasvi Kumar, Parker A. Williams

Faculty Publications

An observational study examined the efficacy of using accelerometer and gyroscope (i.e., orientation) data from standard mobile devices to assess response credibility. Study participants played twenty rounds of a card game where they self-reported whether they won or lost each round. Participants received a base payment but could gain increased “bonus” payments by cheating. After the card game, participants were asked a “Yes-No” question whether they cheated while their orientation data was captured. We predicted that people concealing information about an adverse behavior (i.e., cheating), would result in differences in both absolute magnitude changes in acceleration and in rotation, as …

Factors That Facilitate Or Impair Kinesic And Vocalic Nonverbal Behaviors During Interpersonal Deception, Judee K. Burgoon, Lauren M. Hamel, J. Pete Blair, Nathan W. Twyman

Faculty Publications

Nonverbal demeanor has long been thought to be a high-fidelity display window into a person’s inner self. At the same time, nonverbal behaviors are thought by laypeople to be reliable indicators of dissembling. In the realm of deception, both of those beliefs are true—and false. Humans can choose to reveal their personal identity, affiliations, attitudes, and behavioral inclinations through their nonverbal presentation of self. But, as the adaptive creatures that they are, humans also use their nonverbal actions to fabricate, conceal, and evade. In this respect, deception can disguise the true self and yet can also betray the truth. In …

Too Busy To Be Manipulated: How Multitasking With Technology Improves Deception Detection In Collaborative Teamwork, Nathan W. Twyman, Jeffrey G. Proudfoot, Ann-Frances Cameron, Eric Case, Judee K. Burgoon, Douglas P. Twitchell

Faculty Publications

Deception is an unfortunate staple in group work. Guarding against team members’ deceptive tactics and alternative agendas is difficult and may seem even more difficult in technology-driven business environments that have made multitasking during teamwork increasingly commonplace. This research develops a foundation for a nuanced theoretical understanding of deception detection under these conditions. The intersection of information technology multitasking and deception detection theories is shown to produce various and sometimes competing ideas about how this type of multitasking might affect truthfulness assessments in real-time teamwork. A laboratory study involving a collaborative game helped evaluate the different ideas using manipulated deception …

Design Principles For Signal Detection In Modern Job Application Systems: Identifying Fabricated Qualifications, Nathan W. Twyman, Steven J. Pentland, Lee Spitzley

Faculty Publications

Hiring a new employee is traditionally thought to be an uncertain investment. This uncertainty is lessened by the presence of signals that indicate job fitness. Ideally, job applicants objectively signal their qualifications, and those signals are correctly assessed by the hiring team. In reality, signal manipulation is pervasive in the hiring process, mitigating the reliability of signals used to make hiring decisions. To combat these inefficiencies, we propose and evaluate SIGHT, a theoretical class of systems affording more robust signal evaluation during the job application process. A prototypical implementation of the SIGHT framework was evaluated using a mock-interview paradigm. Results …

Organizations And Communities: A Symbiosis View, Hani Safadi, Richard Watson, Tanner Skousen

Faculty Publications

How can organizations and communities engage in mutually beneficial relationships? We develop a framework that explains how an open community’s engagement with an organization can be mutually beneficial to both in the long-term. We theorize how a symbiotic relationship between organizations and communities can be achieved by nurturing various forms of capital flow between organizations and communities as well as creating virtuous feedback loops within each other’s capital creation systems.

Open Communities And Formal Organizations: A Symbiosis View, Tanner Skousen, Hani Safadi, Richard Watson

Faculty Publications

How can formal organizations and open communities engage in mutually beneficial relationships? We develop a framework that explains how an open community’s engagement with a formal organization can be mutually beneficial to both in the long-term. We theorize how a symbiotic relationship between open communities and formal organizations can be forged by nurturing various forms of capital flow between them as well as creating virtuous feedback loops within and across each other’s capital creation systems. The framework has implications for understanding innovation in ecosystems and networked economies.

Team Design Thinking, Product Innovativeness, And The Moderating Role Of Problem Unfamiliarity, Varun Nagaraj, Nicholas Berente, Kalle Lyytinen, James Gaskin

Faculty Publications

Team design thinking in new product development (NPD) refers to a set of design-oriented principles that can be embedded in the everyday routines of NPD teams. We theorize that team design thinking enables NPD teams to develop more innovative products––products that are useful and novel––by reducing the routine and cognition-based inertia that constrains the team’s innovativeness. Through a study of 247 NPD projects, we investigate the relationships between team design thinking, product utility, and product novelty. Further, we also explore whether the team’s unfamiliarity with product contexts influences these relationships. Findings show that team design thinking is positively associated with …

Exploring Antecedents And Consequences Of Managerial Moral Stress, Justin B. Ames, James Gaskin, Bradley D. Goronson

Faculty Publications

The legitimacy of moral stress as a distinct form of general stress has long been debated in previous research. Moreover, individual-level antecedents of moral stress are yet to be tested among executives. This study investigates role identity saliency (by calculating the total saliency of roles and competition between roles) as an individual- level antecedent of managerial moral stress and turnover intent as a consequence of managerial moral stress among high-level strategic decision makers in organisations. We also analyse the moderating effect of moral attentiveness in these relationships. Survey data were collected from 264 strategic decision makers from small to large …

Technological Turbulence And Greening Of Team Creativity, Product Innovation, And Human Resource Management: Implications For Sustainability, Samuel Ogbeibu, Jude Emelifeonwu, Abdelhak Senadjki, James Gaskin, Jari Kaivo-Oja

Faculty Publications

Given the overwhelming increase in technological advancements and global warming concerns, our study attempts to investigate the predictive powers of green human resource management (GHRM) bundles and green team creativity on green product innovation. Additionally, we examine the roles of technological turbulence and environmental dynamic capability.We have administered a cross-sectional (time lag) survey design with 229 respondents from 31 manufacturing organisations in Malaysia and employed the partial least square path modelling (SmartPLS3) for data analysis. Results indicate that technological turbulence, green recruitment and selection and green training, involvement and development are positive predictors of green team creativity. Green performance and …

Successful Moderation In Online Patient Communities: Inductive Case Study, Tanner Skousen, Hani Safadi, Colleen Young, Elena Karahanna, Sami Safadi, Fouad Chebib

Faculty Publications

Background: Online patient communities are becoming more prevalent as a resource to help patients take control of their health. However, online patient communities experience challenges that require active moderation.

Objective: This study aimed to identify the challenges of sustaining a thriving online patient community and the moderation practices employed to address the challenges and manage the online patient community successfully.

Methods: An inductive case study of Mayo Clinic Connect was analyzed using the grounded theory methodology. Insights for the analysis were obtained from semistructured interviews with community managers and community members. Secondary data sources, such as community management documents, observational …

Playable Case Studies: A New Educational Genre For Technical Writing Instruction, Jonathan Balzotti, Derek Hansen

Faculty Publications

A Playable Case Study (PCS) is a hybrid learning experience where students (1) participate in a fictional narrative that unfolds through an immersive, simulated environment and (2) engage in classroom activities and lessons that provide educational scaffolding and promote metacognition through in-game and out-of-game experiences. We present the Microcore PCS to illustrate the potential of this new type of experiential simulation that incorporates aspects of Alternate Reality Games (ARGs) to increase immersion and teach workplace literacies in the technical communication classroom. We explore results from a pilot test of Microcore with an undergraduate technical communication course, identifying design strategies that …

Designing Authentic Cybersecurity Learning Experiences: Lessons From The Cybermatics Playable Case Study, Jason K. Mcdonald, Derek L. Hansen, Jonathan Balzotti, Tanner Johnson, Desiree Winters, Justin Giboney, Elizabeth Bonsignore

Faculty Publications

This paper reports our work on an educational simulation that we call the Playable Case Study (PCS). A PCS is characterized by a fictitious narrative integrated with real-world learning activities, helping students learn skills, knowledge, and dispositions relevant to a professional career. We describe a recent pilot test of a PCS focused on the discipline of cybersecurity, emphasizing the kinds of tensions and difficulties that can arise during the development of immersive, experiential learning experiences: a) challenges accompanying the work of interdisciplinary PCS teams, particularly maintaining technical accuracy while still developing an authentic and engaging narrative; b) reconciling the opportunities …

Testing The Test: Expanding The Dialogue On Technical Writing Assessment In The Academy And Workplace, Lindsay Tanner, Jonathan Balzotti

Faculty Publications

The small amount of work on workplace writing assessment has focused almost entirely on student readiness for professional writing or included case studies of employer expectations for new writers. While these studies provide insight into current pedagogies for technical writing and writing instruction in general, the main conclusion to be drawn from them is the unsatisfactory number of recent graduates who display workplace readiness. In this article, we explore writing assessment research in both the academy and the workplace and attempt to identify ways in which the academy’s assessment practices lead, lag behind, or simply differ from writing assessment in …

Threading Competencies In Writing Courses For More Effective Transfer, Amy D. Williams, Jonathan Balzotti

Faculty Publications

This article contributes to current conversations about transfer, specifically how WAC courses can encourage vertical transfer (Melzer). The authors draw on research in learner development that demonstrates how a threaded curriculum approach helps students learn concepts and skills and apply that knowledge in multiple contexts. Additionally, a threaded curriculum can incorporate pedagogical elements that have been linked to effective transfer, such as abstract conceptualization and metacognition. The authors present an instructional model for sequenced writing courses that leverages this research and moves away from disconnected writing courses. The threaded curriculum explored here promotes vertical transfer between an introductory professional writing …

Optimizing Software Team Performance With Cultural Differences, Greg S. Anderson, Mark J. Keith, Conan C. Albrecht, Alex N. Spruill, Clayton Pettit

Faculty Publications

Software development is primarily a team task that requires a high degree of coordination among team members [1]. Prior research has indicated that the composition of team member traits such as personality and culture can influence the performance of software teams [2]. However, this line of research does not give practical guidance on how to build teams with personnel constraints. Some research has built teams by starting with personality [2]. However, cultural traits—which are also known to influence team performance—have not been examined in the same manner. This research, therefore, builds upon this stream by: 1) examining the effects of …

Student Retention In Information Systems Majors: The Role Of Creative Self-Efficacy, Peter Garrow, Greg Anderson, Mark J. Keith, Alexandra N. Spruill

Faculty Publications

At times the Information Systems (IS) major has suffered from declining enrollment. Also, STEM fields such as IS are known to suffer from a lack of gender diversity. This research focuses on why students drop out from IS programs and how to provide actionable feedback to improve student retention, particularly among female students. We use creative self-efficacy (CreaSE) as a theoretical lens to explain student retainment. In particular, as students have more confidence in their ability to solve business problems with IS solutions, they are more likely remain in IS courses. Students who sought help from their instructor and StackOverflow.com …

The Relationship Between Academic Stress And Adolescents’ Problematic Smartphone Usage, Ting-Ting Xu, Hai-Zhen Wang, Winny Fonseca, Marc A. Zimmerman, Detlef H. Rost, James Gaskin, Jin-Liang Wang

Faculty Publications

Background: Problematic smartphone usage among adolescents and young adults is a growing concern.

Objective: The purpose of this study was to investigate whether depressive symptoms mediate the relationship between academic stress and problematic smartphone usage, and, more importantly, whether problem-focused coping moderates the association between academic stress and depressive symptoms.

Method: The sample comprised of 316 middle school students (46.8% males, M¼13.74 years old, SD¼0.87) in Southwest China. The results showed that depressive symptoms mediated the association between academic stress and problematic smartphone usage.

Results: This indirect relationship was conditioned by the degree of problem-focused coping. Specifically, those with lower …

Visual Storytelling For Improving The Comprehension And Utility In Disseminating Information Systems Research: Evidence From A Quasi-Experiment, Kristijan Mirkovski, James Gaskin, David Hull, Paul Benjamin Lowry

Faculty Publications

Since the start of human civilisation, storytelling has served as an effective medium for disseminating important knowledge within families, communities and organisations. We make a case for the use of visual storytelling, namely video stories, to supplement traditional scholarly articles in the Information Systems (IS) discipline, thereby exploring its potential to improve actual and perceived comprehension, perceived utility, satisfaction as well as intentions to cite, share and accept research. Drawing on cognitive learning theory, the cognitive theory of multimedia learning and the literature on deep processing, we develop our research model, which is based on the model by Jiang & …

Framework Of Affordances For Virtual Reality And Augmented Reality, Jacob H. Steffen, James E. Gaskin, Thomas O. Meservy, Jeffrey L. Jenkins, Iopa Wolman

Faculty Publications

Virtual reality (VR) and augmented reality (AR) technologies continue to grow and present possibilities to change the ways we learn, accomplish tasks, and interact with the world. However, widespread adoption has continually languished below purported potential. We suggest that a more complete understanding of the underlying motives driving users to take advantage of VR and AR would aid researchers by consolidating fragmented knowledge across domains and by identifying paths for additional inquiry. Additionally, practitioners could identify areas of unmet motives for using VR and AR. To examine the motives for virtualization, we draw upon Gibson’s seminal work on affordances to …

The Relationship Between Perceived Stress And Problematic Social Networking Site Use Among Chinese College Students, Xiang-Ling Hou, Hai-Zhen Wang, Tian-Qiang Hu, Douglas A. Gentile, James Gaskin, Jin-Liang Wang

Faculty Publications

Background and aims: Perceived stress has been regarded as a risk factor for problematic social networking site (SNS) use, yet little is known about the underlying processes whereby confounding variables may mediate or moderate this relationship. To answer this question, this study examined whether depression and anxiety mediated the relationship between perceived stress and problematic SNS use, and whether these mediating processes were moderated by psychological resilience and social support. Methods: Participants were 641 Chinese college students who completed anonymous questionnaires measuring perceived stress, depression/anxiety, psychological resilience, social support, and problematic SNS use. Results: The results showed that (a) depression/anxiety …

“Thank You, Siri”: Politeness And Intelligent Digital Assistants, Nathan Burton, James Gaskin

Faculty Publications

Interactions with intelligent digital assistants like Apple's Siri, Amazon's Alexa, and Google’s Google Assistant can often be direct and terse, which is leading many to worry that users’ uncivility towards digital assistants is causing users to become ruder in their human interactions. Although digital assistants are nearing ubiquity, not much is known about how interactions with this form of artificial intelligence may negatively impact human social behaviors. Practice-oriented researchers have started initial explorations into the effects of interaction with digital assistants from a social psychology perspective, and academics have pursued similar questions within the paradigm of current human-computer interaction research. …

Improving Compassion Measurement In The Workforce By Analyzing Users’ Mouse-Cursor Movements, Jeffrey L. Jenkins, Haley Kirk, Joseph S. Valacich

Faculty Publications

Compassion is often an important characteristic of effective employees in the workplace. To measure improvements in employee compassion, identify shortcomings, and even screen applicants, researchers and practitioners have sought reliable measures of compassion. Measuring compassion, however, can be very difficult because people are hesitant reporting a lack of compassion, due to their desire to be viewed favorably by others. We draw on the domain of human-computer interaction to help address this issue. Namely, we propose a theoretically-grounded methodology for helping differentiate between high and low compassion by monitoring users’ mouse-cursor movements in specialized online surveys. We find that people with …