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Articles 151 - 180 of 253
Full-Text Articles in Management Information Systems
Applying Soft Cluster Analysis Techniques To Customer Interaction Information, Randall E. Duran, Li Zhang, Tom Hayhurst
Applying Soft Cluster Analysis Techniques To Customer Interaction Information, Randall E. Duran, Li Zhang, Tom Hayhurst
Research Collection School Of Computing and Information Systems
The number of channels available for companies and customers to communicate with one another has increased dramatically over the past several decades. Although some market segmentation efforts utilize high-level customer interaction statistics, in-depth information regarding customers’ use of different communication channels is often ignored. Detailed customer interaction information can help companies improve the way that they market to customers by taking into consideration customers’ behaviour patterns and preferences. However, a key challenge of interpreting customer contact information is that many channels have only been in existence for a relatively short period of time, and thus, there is limited understanding and …
Information Technology Diffusion With Influentials, Imitators, And Opponents: Model And Preliminary Evidence, Hasan Cavusoglu, Nan Hu, Yingjiu Li, Dan Ma
Information Technology Diffusion With Influentials, Imitators, And Opponents: Model And Preliminary Evidence, Hasan Cavusoglu, Nan Hu, Yingjiu Li, Dan Ma
Research Collection School Of Computing and Information Systems
Information technology (IT) innovations follow a diverse set of diffusion patterns. Early diffusion models explaining technology diffusion patterns assumed that there is a single homogeneous segment of potential adopters. It was later shown that a two-segment model considering two groups of adopters explains variations in diffusion patterns better than the existing one-segment models. While the two-segment model considers a group of adopters promoting adoption by exerting a positive influence on prospective adopters, it does not consider the members of society who aim to inhibit the adoption process by exerting a negative influence on prospective adopters. In fact, most IT innovations …
Does Co-Opetition Change The Game? A Bayesian Analysis Of Participation Strategy In An Industry Standard-Setting Organization, Robert J. Kauffman, Benjamin B. M. Shao, Juliana Y. Tsai
Does Co-Opetition Change The Game? A Bayesian Analysis Of Participation Strategy In An Industry Standard-Setting Organization, Robert J. Kauffman, Benjamin B. M. Shao, Juliana Y. Tsai
Research Collection School Of Computing and Information Systems
Across different industries, we observe the emergence of industry standard-setting organizations (SSO) that focus on the creation of industry-specific process standards. Firms adopt a strategy of co-opetition, the combination of cooperation and competition, during standards development. We propose that a firm's co-opetition strategy is revealed to some extent by when it elects to participate in an industry SSO. Bayesian information updating offers an effective empirical modeling perspective for studying firms' participation strategies when managers' beliefs and uncertainties are factored into their decision-making. We analyze a panel data set of 73 U.S. public firms over a 20-year period. These firms are …
The Role Of Is Project Critical Success Factors: A Revelatory Case, Cecil Eng Huang Chua, Wee-Kiat Lim
The Role Of Is Project Critical Success Factors: A Revelatory Case, Cecil Eng Huang Chua, Wee-Kiat Lim
CCX Research
Research in Critical Success Factors (CSFs) of Enterprise Systems (ES) projects has identified numerous practitioner governance mechanisms for ensuring project success. However, such research has not developed a theory of why certain critical success factors encourage project success. Our research develops such theory on a case study where even though the levels of several critical success factors were weak, the project nevertheless succeeded. Specifically, the logistics ES project succeeded even though there was (1) only marginal top management support, (2) low key user commitment, and (3) change management, training and other critical aspects of user management and communication were not …
Using Decision Analysis To Value R&D Projects, Bert De Reyck
Using Decision Analysis To Value R&D Projects, Bert De Reyck
Research Collection Lee Kong Chian School Of Business
Project portfolio management, the equivalent of financial portfolio management but focused on R&D projects rather than financial assets, often relies on decision analysis methods to value projects rather than traditional financial valuation methods such as net present value (NPV). In finance, the idea of managing portfolios of assets goes back a long time, with the first formal methods being developed in the 1950s. Simply put, assembling a portfolio of stocks, bonds, and other financial instruments balances the risk a manager is taking with any one of the investments. Over time, this same idea has also taken hold for managing a …
Evaluating Straddle Carrier Deployment Policies: A Simulation Study For The Piraeus Container Terminal, Eleni Hadjiconstantinou, Nang Laik Ma
Evaluating Straddle Carrier Deployment Policies: A Simulation Study For The Piraeus Container Terminal, Eleni Hadjiconstantinou, Nang Laik Ma
Research Collection School Of Computing and Information Systems
Most container terminals in the world today are operating up to their capacities. In this paper, we have developed a decision support system to optimise yard operations by considering all container flows (import, export and transshipment) through the yard with the view to improving the terminal performance and efficiency. In another paper, we proposed an optimisation model that determines optimal container locations and straddle carrier (SC) movements with the objective of minimising the overall storage and handling cost of containers. In this paper, a discrete event simulation tool for container terminal operations has been developed with three objectives: (i) to …
Ktr: An Efficient Key Management Scheme For Secure Data Access Control In Wireless Broadcast Services Recovery, Qijun Gu, Peng Liu, Wang-Chien Lee, Chao-Hsien Chu
Ktr: An Efficient Key Management Scheme For Secure Data Access Control In Wireless Broadcast Services Recovery, Qijun Gu, Peng Liu, Wang-Chien Lee, Chao-Hsien Chu
Research Collection School Of Computing and Information Systems
Wireless broadcast is an effective approach for disseminating data to a number of users. To provide secure access to data in wireless broadcast services, symmetric-key-based encryption is used to ensure that only users who own the valid keys can decrypt the data. With regard to various subscriptions, an efficient key management for distributing and changing keys is in great demand for access control in broadcast services. In this paper, we propose an efficient key management scheme, namely, key tree reuse (KTR), to handle key distribution with regard to complex subscription options and user activities. KTR has the following advantages. First, …
Architectural Dualities In Complex Systems: Components, Interfaces, Technologies And Organizations, C. Jason Woodard, Joel West
Architectural Dualities In Complex Systems: Components, Interfaces, Technologies And Organizations, C. Jason Woodard, Joel West
Research Collection School Of Computing and Information Systems
Research on technological innovation and product development has long recognized the importance of product architecture, and many scholars have explored its relationship to the organizational structure of the product development process. Product architecture, in turn, has long encompassed both the allocation of functionality to components and the pattern of linkages between them. In this paper, we forge new connections among these established ideas by examining them as two pairs of dual relationships. First, we draw attention to the duality between components and interfaces. While innovation and product development researchers have historically emphasized the partitioning of products and systems into components, …
Introduction: Can We Bridge The Rigour-Relevance Gap?, Robin Fincham, Timothy Adrian Robert Clark
Introduction: Can We Bridge The Rigour-Relevance Gap?, Robin Fincham, Timothy Adrian Robert Clark
Research Collection Lee Kong Chian School Of Business
The following series of articles emanate from a session held at the first Journal of Management Studies Conference on the theme of ‘Beyond knowledge management: advancing the organizational knowledge research agenda’. The conference was concerned to advance academic understanding of this broad topic and in addition to reflect on the role of management scholars as creators, commodifiers and disseminators of management and organizational knowledge. The latter theme arose from debates in relation to the apparent marginality of business school academics in the production of management knowledge (Barley et al., 1988; Gibson and Tesone, 2001; Spell, 2001) and their consequent (in)ability …
Optimal Digital Content Distribution Strategy In The Presence Of Consumer-To-Consumer Channel, Yunfang Feng, Zhiling Guo, Wei-Yu Kevin Chiang
Optimal Digital Content Distribution Strategy In The Presence Of Consumer-To-Consumer Channel, Yunfang Feng, Zhiling Guo, Wei-Yu Kevin Chiang
Research Collection School Of Computing and Information Systems
Although the online business-to-consumer (B2C) channel is the primary selling channel for digital content (e.g., videos, images, and music), modern digital technology has made possible the legal dissemination of such content over the consumer-to-consumer (C2C) channel through personal computing devices, such as PCs, mobile phones, and portable media players. This paper investigates the optimal channel structure and the corresponding pricing and service strategies for digital content distribution in order to understand the business value of introducing the C2C channel alongside the prevailing B2C channel. We identify conditions under which it is more profitable to use both B2C and C2C channels …
When Is It Beneficial For A Firm To Pursue A Unified Procurement Strategy For Enterprise Software Solutions?, Robert J. Kauffman, Juliana Y. Tsai
When Is It Beneficial For A Firm To Pursue A Unified Procurement Strategy For Enterprise Software Solutions?, Robert J. Kauffman, Juliana Y. Tsai
Research Collection School Of Computing and Information Systems
The underlying structure of the enterprise software marketplace during the past ten years suggests that the arrangements that firms make with respect to the acquisition of such software capabilities will become increasingly concentrated. This article explores the multiple theoretical rationales and business cases for the move to a unified procurement strategy for enterprise software, reflecting some differences in terms of what might be expected from the predictions of the well known move-to-the-middle hypothesis. Our central argument is that a "move-to-the-middle" with more than just a single vendor is the likely outcome in unconsolidated industry markets. In industries experiencing consolidation, firms …
Offering Rss Feeds: Does It Help To Gain Competitive Advantage?, Dan Ma
Offering Rss Feeds: Does It Help To Gain Competitive Advantage?, Dan Ma
Research Collection School Of Computing and Information Systems
Nowadays, many Websites have adopted the really simple syndication (RSS) technology to deliver online content to visitors. In this paper, I build an analytical model to examine how the offering of RSS feeds impact the number of visitors, total traffic load, and profit of Websites in a competitive setting. I show that although RSS can always attract more visitors, it may reduce the Website's profit. Interestingly, in a competitive market there are cases that the RSS feeds hurt the offering Website but benefit the competing Website instead. The conditions under which these will happen are derived. I also study the …
Making Sense Of Technology Trends In The Information Technology Landscape, Gediminas Adomavicius, Jesse C. Bockstedt, Alok Gupta, Robert J. Kauffman
Making Sense Of Technology Trends In The Information Technology Landscape, Gediminas Adomavicius, Jesse C. Bockstedt, Alok Gupta, Robert J. Kauffman
Research Collection School Of Computing and Information Systems
A major problem for firms making information technology investment decisions is predicting and understanding the effects of future technological developments on the value of present technologies. Failure to adequately address this problem can result in wasted organization resources in acquiring, developing, managing, and training employees in the use of technologies that are short-lived and fail to produce adequate return on investment. The sheer number of available technologies and the complex set of relationships among them make IT landscape analysis extremely challenging. Most IT-consuming firms rely on third parties and suppliers for strategic recommendations on IT investments, which can lead to …
Market Liquidity Provision For On-Demand Computing, Zhiling Guo
Market Liquidity Provision For On-Demand Computing, Zhiling Guo
Research Collection School Of Computing and Information Systems
This paper focuses on a market intermediary’s role of liquidity provision to support on-demand computing in a dynamic market trading environment. We outline a framework in which a number of distributed agents sell and buy assets based on their changing utilities over time and a service provider acts as a market maker performing market intervention. We present benchmark models based on socially optimal liquidity provision and a brokerage framework. We then examine the benefits and the dealer’s incentives to provide market liquidity.
Understanding Evolution In Technology Ecosystems, Gediminas Adomavicius, Jesse Bockstedt, Alok Gupta, Robert J. Kauffman
Understanding Evolution In Technology Ecosystems, Gediminas Adomavicius, Jesse Bockstedt, Alok Gupta, Robert J. Kauffman
Research Collection School Of Computing and Information Systems
The current environment of information technology can be a complex place for analysts and firms to navigate, especially when making decisions about new product development, technology investment, and technology planning. Many industry analysts recognize that it is difficult, if not impossible, to accurately predict future technological advances. However, successful firms need to understand the nature of technological change and evolution in order to accurately forecast and take advantage of investment and market opportunities. For example, although RFID has been in the news for the past decade as the potential distribution and retail "killer technology", uncertainties about its future technical capabilities, …
Relative Importance, Specific Investment And Ownership In Interorganizational Systems., Kunsoo Han, Robert J. Kauffman, Barrie R. Nault
Relative Importance, Specific Investment And Ownership In Interorganizational Systems., Kunsoo Han, Robert J. Kauffman, Barrie R. Nault
Research Collection School Of Computing and Information Systems
Implementation and maintenance of interorganizational systems (IOS) require investments by all the participating firms. Compared with intraorganizational systems, however, there are additional uncertainties and risks. This is because the benefits of IOS investment depend not only on a firm's own decisions, but also on those of its business partners. Without appropriate levels of investment by all the firms participating in an IOS, they cannot reap the full benefits. Drawing upon the literature in institutional economics, we examine IOS ownership as a means to induce value-maximizing noncontractible investments. We model the impact of two factors derived from the theory of incomplete …
An Integrated Decision– Making Approach For Improving European Air Traffic Management, Yael Gruksha-Cockayne, Bert De Reyck, Zeger Degraeve
An Integrated Decision– Making Approach For Improving European Air Traffic Management, Yael Gruksha-Cockayne, Bert De Reyck, Zeger Degraeve
Research Collection Lee Kong Chian School Of Business
We develop a multistakeholder, multicriteria decision-making framework for Eurocontrol, the European air traffic management organization, for evaluating and selecting operational improvements to the air traffic management system. The selected set of improvements will form the master plan of the Single European Sky initiative for harmonizing air traffic, in an effort to cope with the forecasted increase in air traffic, while maintaining safety, protecting the environment, and improving predictability and efficiency. The challenge is to select the set of enhancements such that the required performance targets are met and all key stakeholders are committed to the decisions. In this paper, we …
The Pricing Strategy Analysis For The Software-As-A-Service Business Model, Dan Ma, Abraham Seidmann
The Pricing Strategy Analysis For The Software-As-A-Service Business Model, Dan Ma, Abraham Seidmann
Research Collection School Of Computing and Information Systems
The Software-as-a-Service (SaaS) model is a novel way of delivering software applications. In this paper, we present an analytical model to study the competition between the SaaS and the traditional COTS (Commercial off-the-shelf) software. The main research goal is to analyze the pricing strategy of the SaaS in a competitive setting. The model captures the most salient differences between the SaaS and COTS, including their distinct pricing structures, user initial setup costs, system customization levels, and delivery channels. We find that the two could coexist in a competitive market in the long run, and more importantly, we show how the …
Revenue Management In Business Services, Brenda Dietrich, Giuseppe A. Paleologo, Laura Wynter
Revenue Management In Business Services, Brenda Dietrich, Giuseppe A. Paleologo, Laura Wynter
Research Collection School Of Computing and Information Systems
A significant portion of the services industry is focused on providing services (medical, legal, financial, personal, and travel) to individuals. However, studies have shown that a less visible but rapidly growing segment of the service sector comprises firms that provide business functions to other businesses. The sector covers tasks such as payroll processing, procurement, and information systems management, as well as business consulting, technical support, call center operations, and software development. Firms may choose to purchase, rather than perform, these business functions to reduce costs, to mitigate risk, or simply to focus on their processes that provide marketplace differentiation. Transferring …
Issues And Procedures In Adopting Structural Equation Modelling Technique, Siu Loon Hoe
Issues And Procedures In Adopting Structural Equation Modelling Technique, Siu Loon Hoe
Research Collection School Of Computing and Information Systems
When applying structural equation modeling (SEM) technique for analytical procedures, various issues are involved. These issues may concern sample size, overall fit indices and approach. Initiates of SEM may find it somewhat daunting in resolving these technical issues. The purpose of this paper is to highlight key issues in adopting SEM technique and various approaches available. This paper provides a discussion on the sample size, fit indices, standardized paths, unidimensionality test and various approaches in relation to SEM. It is hoped that having reviewed the paper, new researchers can devote more time to data analysis instead of procedural issues involved.
Spreadsheet Modeling Of Equipment Acquisition Plan, Thin Yin Leong, Michelle L. F. Cheong
Spreadsheet Modeling Of Equipment Acquisition Plan, Thin Yin Leong, Michelle L. F. Cheong
Research Collection School Of Computing and Information Systems
Excel spreadsheets have been used in many classrooms to teach modeling and analysis of real business problems. This can be done with relative ease but often the modeling approach may be inappropriate and the analysis results not easily implemented. In this article, we illustrate these difficulties with the modeling of the number of equipment required in future years, given demand (historical and projected) and the amount of equipment held. We show how the desired output can be, and needs to be related to the given input. For this purpose, we apply the TREND function to predict data into future years. …
Work Dispersion, Process-Based Learning And Offshore Software Development Performance, Narayanasamy Ramasubbu, Sunil Mithas, M. S. Krishnan, Chris Kemerer
Work Dispersion, Process-Based Learning And Offshore Software Development Performance, Narayanasamy Ramasubbu, Sunil Mithas, M. S. Krishnan, Chris Kemerer
Research Collection School Of Computing and Information Systems
In this paper we develop a learning-mediated model of offshore software project productivity and quality to examine whether widely adopted structured software processes are effective in mitigating the negative effects of work dispersion in offshore software development. We explicate how the key process areas of the capability maturity model (CMM) can be utilized as a platform to launch learning routines in offshore software development and thereby explain why some offshore software development process improvement initiatives are more effective than others. We validate our learning-mediated model of offshore software project performance by utilizing data collected from 42 offshore software projects of …
Platform Competition In Digital Systems: Architectural Control And Value Migration, C. Jason Woodard
Platform Competition In Digital Systems: Architectural Control And Value Migration, C. Jason Woodard
Research Collection School Of Computing and Information Systems
Digital systems give rise to complex layered architectures in which products at one layer serve as platforms for applications and services in adjacent layers. Platform owners face a difficult balancing act. On one hand, they need to make their platforms attractive to potential complementors by mitigating the threat of architectural lock-in. On the other hand, platform owners must be careful not to give away too much too soon, or risk being unable to recoup their own investments. This paper presents an agent-based model that explores this tension at both the firm and industry levels. Computational experiments show that boundedly rational …
Architectural Control Points, C. Jason Woodard
Architectural Control Points, C. Jason Woodard
Research Collection School Of Computing and Information Systems
System designers and technology strategists have long recognized the concept of an architectural control point as a way to identify parts of a system that have particular strategic importance. Despite the vast body of work on system architecture in the engineering design literature, however, few authors have attempted to define architectural control points or study them systematically. Moreover, some industry participants have questioned whether architectural control is still a valuable or achievable goal in an era of increasingly open standards. This paper offers tentative definitions of architectural control, architectural control points, and architectural strategy. In a longer version of the …
Managing Project Portfolios, Martin Lockett, Bert De Reyck, Andrew Sloper
Managing Project Portfolios, Martin Lockett, Bert De Reyck, Andrew Sloper
Research Collection Lee Kong Chian School Of Business
Portfolios are part of the bedrock of any financial services company. Yet, other industries are now starting to use a similar approach -not with stocks and bonds, but with business projects. Martin Lockett, Bert De Reyck and Andrew Sloper think it's a great idea, but only if it's done right.
Benefiting From Customer And Competitor Knowledge: A Market-Based Approach To Organisational Learning, Siu Loon Hoe
Benefiting From Customer And Competitor Knowledge: A Market-Based Approach To Organisational Learning, Siu Loon Hoe
Research Collection School Of Computing and Information Systems
PurposeThe purpose of this paper is to review the organizational learning, market orientation and learning orientation concepts, highlight the importance of market knowledge to organizational learning and recommend ways in adopting a market‐based approach to organizational learning.Design/methodology/approachThe extant organizational learning and market orientation literature was reviewed, and the salient points on how adopting a market‐based approach to organizational learning promotes competitive advantage are discussed.FindingsOrganizational behavior scholars have devoted a lot attention on the factors and conditions affecting organizational learning. The end outcome, of course, is to improve organizational performance. Marketing scholars, on the other, focused on the effect of market …
Perceptions Becoming Reality: Bridging The Market Knowledge Gap, Siu Loon Hoe
Perceptions Becoming Reality: Bridging The Market Knowledge Gap, Siu Loon Hoe
Research Collection School Of Computing and Information Systems
PurposeOrganizations constantly strive to learn about new market trends and ideas to stay ahead of the game. However, with an increased demand of market knowledge, how does the organization motivate employees to constantly acquire and disseminate market knowledge? The purpose of this paper is to highlight the perceived importance of market knowledge in promoting continuous employee acquisition and dissemination of customer and competitor knowledge.Design/methodology/approachThe perceived importance of market knowledge concept is highlighted and discussed.FindingsThe paper offers a view on how management could address the increased demand for market knowledge and how the development and learning team could provide further support …
R&D Project Scheduling When Activities May Fail, Bert De Reyck, Roel Leus
R&D Project Scheduling When Activities May Fail, Bert De Reyck, Roel Leus
Research Collection Lee Kong Chian School Of Business
An R&D project typically consists of several stages. Due to technological risks, the project may have to be terminated before completion, each stage having a specific likelihood of success. In the project planning and scheduling literature, this technological uncertainty has typically been ignored and project plans are developed only for scenarios in which the project succeeds. In this paper we examine how to schedule projects in order to maximize their expected net present value when the project activities have a probability of failure and when an activity's failure leads to overall project termination. We formulate the problem, show that it …
Probabilistic Sales Forecasting For Small And Medium-Size Business Operations, Randall E. Duran
Probabilistic Sales Forecasting For Small And Medium-Size Business Operations, Randall E. Duran
Research Collection School Of Computing and Information Systems
One of the most important aspects of operating a business is the forecasting of sales and allocation of resources to fulfill sales. Sales assessments are usually based on mental models that are not well defined, may be biased, and are difficult to refine and improve over time. Defining sales forecasting models for small- and medium-size business operations is especially difficult when the number of sales events is small but the revenue per sales event is large. This chapter reviews the challenges of sales forecasting in this environment and describes how incomplete and potentially suspect information can be used to produce …
Collective Outsourcing To Market (Com): A Market-Based Framework For Information Supply Chain Outsourcing, Fang Fang, Zhiling Guo, Andrew B. Whinston
Collective Outsourcing To Market (Com): A Market-Based Framework For Information Supply Chain Outsourcing, Fang Fang, Zhiling Guo, Andrew B. Whinston
Research Collection School Of Computing and Information Systems
This paper discusses the importance of and a solution to separating the information flow from the physical product flow in a supply chain. Motivated by the inefficient demand forecast caused by information asymmetry and lack of an incentive among supply chain partners to share valuable information, we propose a radically new framework called collective outsourcing to market (COM) to address many information supply chain design challenges. To validate the COM framework, we consider a supply chain with one manufacturer and multiple downstream retailers. Retailers privately acquire demand forecast information that they do not have incentive to share horizontally with other …