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Brigham Young University

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Articles 91 - 120 of 254

Full-Text Articles in Management Information Systems

Framework Of Affordances For Virtual Reality And Augmented Reality, Jacob H. Steffen, James E. Gaskin, Thomas O. Meservy, Jeffrey L. Jenkins, Iopa Wolman Jan 2019

Framework Of Affordances For Virtual Reality And Augmented Reality, Jacob H. Steffen, James E. Gaskin, Thomas O. Meservy, Jeffrey L. Jenkins, Iopa Wolman

Faculty Publications

Virtual reality (VR) and augmented reality (AR) technologies continue to grow and present possibilities to change the ways we learn, accomplish tasks, and interact with the world. However, widespread adoption has continually languished below purported potential. We suggest that a more complete understanding of the underlying motives driving users to take advantage of VR and AR would aid researchers by consolidating fragmented knowledge across domains and by identifying paths for additional inquiry. Additionally, practitioners could identify areas of unmet motives for using VR and AR. To examine the motives for virtualization, we draw upon Gibson’s seminal work on affordances to …

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“Thank You, Siri”: Politeness And Intelligent Digital Assistants, Nathan Burton, James Gaskin Jan 2019

“Thank You, Siri”: Politeness And Intelligent Digital Assistants, Nathan Burton, James Gaskin

Faculty Publications

Interactions with intelligent digital assistants like Apple's Siri, Amazon's Alexa, and Google’s Google Assistant can often be direct and terse, which is leading many to worry that users’ uncivility towards digital assistants is causing users to become ruder in their human interactions. Although digital assistants are nearing ubiquity, not much is known about how interactions with this form of artificial intelligence may negatively impact human social behaviors. Practice-oriented researchers have started initial explorations into the effects of interaction with digital assistants from a social psychology perspective, and academics have pursued similar questions within the paradigm of current human-computer interaction research. …

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Designing Authentic Cybersecurity Learning Experiences: Lessons From The Cybermatics Playable Case Study, Jason K. Mcdonald, Derek L. Hansen, Jonathan Balzotti, Tanner Johnson, Desiree Winters, Justin Giboney, Elizabeth Bonsignore Jan 2019

Designing Authentic Cybersecurity Learning Experiences: Lessons From The Cybermatics Playable Case Study, Jason K. Mcdonald, Derek L. Hansen, Jonathan Balzotti, Tanner Johnson, Desiree Winters, Justin Giboney, Elizabeth Bonsignore

Faculty Publications

This paper reports our work on an educational simulation that we call the Playable Case Study (PCS). A PCS is characterized by a fictitious narrative integrated with real-world learning activities, helping students learn skills, knowledge, and dispositions relevant to a professional career. We describe a recent pilot test of a PCS focused on the discipline of cybersecurity, emphasizing the kinds of tensions and difficulties that can arise during the development of immersive, experiential learning experiences: a) challenges accompanying the work of interdisciplinary PCS teams, particularly maintaining technical accuracy while still developing an authentic and engaging narrative; b) reconciling the opportunities …

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Testing The Test: Expanding The Dialogue On Technical Writing Assessment In The Academy And Workplace, Lindsay Tanner, Jonathan Balzotti Jan 2019

Testing The Test: Expanding The Dialogue On Technical Writing Assessment In The Academy And Workplace, Lindsay Tanner, Jonathan Balzotti

Faculty Publications

The small amount of work on workplace writing assessment has focused almost entirely on student readiness for professional writing or included case studies of employer expectations for new writers. While these studies provide insight into current pedagogies for technical writing and writing instruction in general, the main conclusion to be drawn from them is the unsatisfactory number of recent graduates who display workplace readiness. In this article, we explore writing assessment research in both the academy and the workplace and attempt to identify ways in which the academy’s assessment practices lead, lag behind, or simply differ from writing assessment in …

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Playable Case Studies: A New Educational Genre For Technical Writing Instruction, Jonathan Balzotti, Derek Hansen Jan 2019

Playable Case Studies: A New Educational Genre For Technical Writing Instruction, Jonathan Balzotti, Derek Hansen

Faculty Publications

A Playable Case Study (PCS) is a hybrid learning experience where students (1) participate in a fictional narrative that unfolds through an immersive, simulated environment and (2) engage in classroom activities and lessons that provide educational scaffolding and promote metacognition through in-game and out-of-game experiences. We present the Microcore PCS to illustrate the potential of this new type of experiential simulation that incorporates aspects of Alternate Reality Games (ARGs) to increase immersion and teach workplace literacies in the technical communication classroom. We explore results from a pilot test of Microcore with an undergraduate technical communication course, identifying design strategies that …

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Threading Competencies In Writing Courses For More Effective Transfer, Amy D. Williams, Jonathan Balzotti Jan 2019

Threading Competencies In Writing Courses For More Effective Transfer, Amy D. Williams, Jonathan Balzotti

Faculty Publications

This article contributes to current conversations about transfer, specifically how WAC courses can encourage vertical transfer (Melzer). The authors draw on research in learner development that demonstrates how a threaded curriculum approach helps students learn concepts and skills and apply that knowledge in multiple contexts. Additionally, a threaded curriculum can incorporate pedagogical elements that have been linked to effective transfer, such as abstract conceptualization and metacognition. The authors present an instructional model for sequenced writing courses that leverages this research and moves away from disconnected writing courses. The threaded curriculum explored here promotes vertical transfer between an introductory professional writing …

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Improving Compassion Measurement In The Workforce By Analyzing Users’ Mouse-Cursor Movements, Jeffrey L. Jenkins, Haley Kirk, Joseph S. Valacich Jan 2019

Improving Compassion Measurement In The Workforce By Analyzing Users’ Mouse-Cursor Movements, Jeffrey L. Jenkins, Haley Kirk, Joseph S. Valacich

Faculty Publications

Compassion is often an important characteristic of effective employees in the workplace. To measure improvements in employee compassion, identify shortcomings, and even screen applicants, researchers and practitioners have sought reliable measures of compassion. Measuring compassion, however, can be very difficult because people are hesitant reporting a lack of compassion, due to their desire to be viewed favorably by others. We draw on the domain of human-computer interaction to help address this issue. Namely, we propose a theoretically-grounded methodology for helping differentiate between high and low compassion by monitoring users’ mouse-cursor movements in specialized online surveys. We find that people with …

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How Online Patient–Physician Interaction Influences Service Satisfaction, Yi Wu, Joseph S. Valacich, Jeffrey L. Jenkins, Kai Li Jan 2019

How Online Patient–Physician Interaction Influences Service Satisfaction, Yi Wu, Joseph S. Valacich, Jeffrey L. Jenkins, Kai Li

Faculty Publications

Online health interaction (OHI) is an effective and increasingly popular method for patients to access health information. Extant literature overlooks such service users’ satisfaction derived from online interactions and the measurement of OHI processes. Based on the relational communication literature and the features of OHI, the present study proposes three dimensions to conceptualize the success of OHI processes (i.e., interaction depth, information intensity, and time breadth) and explores the association between these interaction processes and service satisfaction. Further, two characteristics of OHI, namely information richness and indirect interaction, are identified as contingent factors on those proposed linkages. The research model …

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Diversity In Peer-Advice Networks And The Emergence Of Collective Post-Adoptive Attitudes: A Multilevel Perspective, Tanner Skousen, Elena Karahanna Jan 2019

Diversity In Peer-Advice Networks And The Emergence Of Collective Post-Adoptive Attitudes: A Multilevel Perspective, Tanner Skousen, Elena Karahanna

Faculty Publications

Implementing new enterprise information systems (EIS) has been an important, expensive, and constant problem that research has tried to solve for years. Previous implementation research offers conflicting viewpoints on the role that social influence dynamics play in implementation success. We study one social influence mechanism, namely peer-advice networks, and examine how the diversity characteristics (separation, disparity, and variety) of these networks lead to the emergence of a collective post-adoptive attitude (either resistance or support) toward a new information system. We propose a multilevel, longitudinal study using electronic medical record systems as a context to analyze the effect of diversity on …

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An Fmri Exploration Of Information Processing In Electronic Networks Of Practice, Thomas O. Meservy, Kelly J. Fadel, C. Brock Kirwan, Rayman D. Meservy Jan 2019

An Fmri Exploration Of Information Processing In Electronic Networks Of Practice, Thomas O. Meservy, Kelly J. Fadel, C. Brock Kirwan, Rayman D. Meservy

Faculty Publications

Online forums sponsored by electronic networks of practice have become an important source of information for individuals seeking solutions to problems online. However, not all information available in a forum is helpful or accurate, requiring knowledge seekers to evaluate and filter the solutions they encounter. Most forums offer contextual cues to help knowledge seekers make evaluation decisions, yet little is understood about the cognitive processes and neural mechanisms that underlie how information on these forums is filtered and evaluated. This paper draws on literature in cognitive neuroscience and NeuroIS to develop exploratory research questions about the role of both content …

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The Digital Global Supply Chain: The Growing Case For Blockchain Technology Expansion Within Global Supply Chain, Jonathan Chichoni, Scott Webb Aug 2018

The Digital Global Supply Chain: The Growing Case For Blockchain Technology Expansion Within Global Supply Chain, Jonathan Chichoni, Scott Webb

Marriott Student Review

In a competitive global market place, technology adoption and application in supply chain is becoming increasingly important as companies seek to acquire competitive advantages. Since blockchain’s advent to the global stage of modern disruptive technologies, several questions remain unanswered pertaining to the benefits that blockchain adoption poses to global supply chains. I apply a typology analysis to a corpus of company filings, press releases and industry studies to better understand the reasons for which global supply chains industry wide are adopting blockchain technology and the specific benefits which they seek to exploit through the use of blockchain. I characterize the …

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Strategic Implications Of Blockchain, William R. Adams Apr 2018

Strategic Implications Of Blockchain, William R. Adams

Marriott Student Review

This thesis introduces blockchain, the underlying technology of cryptocurrencies such as Bitcoin, and discusses how best to conceptualize it relative to other technologies. Following an explanation of the fundamentals of blockchain, also known as the distributed ledger, I identify the characteristics of the technology. Building upon blockchain’s inherent strengths and limitations, I explore potential business applications of blockchain. Finally, I recommend that leaders continue to track the development and adoption of blockchain technology, even if they decide that implementing it does not align with their organization’s strategy at present.

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The Moderating Effect Of Benevolence On The Impact Of Organisational Culture On Employee Creativity, Samuel Ogbeibu, Abdelhak Senadjki, James Gaskin Jan 2018

The Moderating Effect Of Benevolence On The Impact Of Organisational Culture On Employee Creativity, Samuel Ogbeibu, Abdelhak Senadjki, James Gaskin

Faculty Publications

Rooted in the Nigerian manufacturing industry experience, this study, investigates the effect of top management leaders' benevolence on the impact of organisational culture (OC) on employee creativity. Structural equation modelling (SEM) results indicated that top management leaders' benevolence, and adhocracy OC have positive and significant effects on employee creativity. Market and clan OC have significant negative effects on employee creativity, and hierarchy OC has no significant effect on employee creativity. Likewise, benevolence has no significant moderating effect on the impact of clan OC on employee creativity, and has a significant negative moderating effect on the impact of adhocracy OC on …

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The Effects Of Video Gaming On Work Group Performance, Mark Keith, Greg Anderson, Douglas Dean, James Gaskin, Trevor Wiser, Seth Gremmert, Katherine Payne Jan 2018

The Effects Of Video Gaming On Work Group Performance, Mark Keith, Greg Anderson, Douglas Dean, James Gaskin, Trevor Wiser, Seth Gremmert, Katherine Payne

Faculty Publications

Organizational tasks are complex and time-sensitive, requiring group effort to achieve goals under pressure. To improve group performance, organizations often invest in a services designed to strengthen teams (e.g., ropes courses). However, such activities are time- and resource-expensive and have demonstrated mixed results. To proffer a more practical (shorter and less expensive) alternative, we explore the potential of video gaming as a team building activity. To this end, we employed a multi-experiment study in which we administered competitive and cooperative video games to newly formed work teams. To theoretically explain the effects of video gaming on group performance, we adapt …

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Creating A Realistic Experimental Scenario For Hci-Based Deception Detection Research With Ground Truth And Un- Sanctioned Malicious Acts, Michael D. Byrd, Jeffrey L. Jenkins, Joseph S. Valacich, Parker A. Williams Jan 2018

Creating A Realistic Experimental Scenario For Hci-Based Deception Detection Research With Ground Truth And Un- Sanctioned Malicious Acts, Michael D. Byrd, Jeffrey L. Jenkins, Joseph S. Valacich, Parker A. Williams

Faculty Publications

This research-in-progress note reports on the design and execution of a study in HCI-based deception detection. The objective of the study is to examine the impact of knowledge of tracking and countermeasures on the neuromotor changes detected when subjects commit a malfeasant act. To examine this, an experimental context and design was required that would afford the subjects an opportunity to commit an un-sanctioned malicious act while tracking ground truth in an unobtrusive manner. The experimental design, study execution, and preliminary results are presented.

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Ontological Deep Data Cleaning, Scott N. Woodfield, Spencer Seeger, Samuel Litster, Stephen W. Liddle, Brenden Grace, David W. Embley Jan 2018

Ontological Deep Data Cleaning, Scott N. Woodfield, Spencer Seeger, Samuel Litster, Stephen W. Liddle, Brenden Grace, David W. Embley

Faculty Publications

Analytical applications such as forensics, investigative journalism, and genealogy require deep data cleaning in which applicationdependent semantic errors and inconsistencies are detected and resolved. To facilitate deep data cleaning, the application is modeled ontologically, and real-world crisp and fuzzy constraints are specified. Conceptualmodel- based declarative specification enables rapid development and modification of the usually large number of constraints. Field tests show the prototype’s ability to detect errors and either resolve them or provide guidance for user-involved resolution. A user study also shows the value of declarative specification in deep data cleaning applications.

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Improving Security Message Adherence Through Improved Comprehension: Neural And Behavioral Insights, Bonnie Brinton Anderson, Daniel Bjornn, Jeffrey Jenkins, C. Brock Kirwan, Anthony Vance Jan 2018

Improving Security Message Adherence Through Improved Comprehension: Neural And Behavioral Insights, Bonnie Brinton Anderson, Daniel Bjornn, Jeffrey Jenkins, C. Brock Kirwan, Anthony Vance

Faculty Publications

Security warnings are critical to help users make contextual security decisions. Unfortunately, users find these warnings hard to understand, and they routinely expose themselves to unintended risks as a result. Although it is straightforward to determine when users fail to understand a warning, it is more difficult to pinpoint why this happens. The goal of this research is to use eye tracking to step through the building blocks of comprehension—attention, semantics, syntax, and pragmatics—for SSL and other common security warnings. Through this process, we will identify ways to design security warnings to be more easily understood.

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Saving Face On Facebook: Privacy Concerns, Social Benefits, And Impression Management, Jeffrey G. Proudfoot, David W. Wilson, Joseph S. Valacich, Michael D. Byrd Jan 2018

Saving Face On Facebook: Privacy Concerns, Social Benefits, And Impression Management, Jeffrey G. Proudfoot, David W. Wilson, Joseph S. Valacich, Michael D. Byrd

Faculty Publications

The nearly ubiquitous use of online social networks generally entails substantial personal disclosure and elicits significant privacy concerns. This research uses Social Exchange Theory and the impression management (IM) literature to examine how privacy concerns can be counterbalanced by the perceived social benefits afforded by a social network’s ability to support IM. We frame social network use as an attempt to engage in IM, and we highlight the importance of a social network’s IM affordances in predicting social benefits from, and disclosure through, a social network. We test our model with a sample of 244 Facebook users, finding support for …

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Team Video Gaming For Team-Building: Effects On Team Performance, Mark Jeffrey Keith, Greg Anderson, James Eric Gaskin, Douglas L. Dean Jan 2018

Team Video Gaming For Team-Building: Effects On Team Performance, Mark Jeffrey Keith, Greg Anderson, James Eric Gaskin, Douglas L. Dean

Faculty Publications

Teams rapidly form and dissolve in organizations to solve specific problems that require diverse skills and experience. For example, in the information systems context, cross-functional and project-based teams that comprise a mix of personnel who temporarily work away from their usual functional groups (best perform agile software development (Barlow et al., 2011; Keith, Demirkan, & Goul, 2013). These newly formed work teams need to become productive as quickly as possible. Team video gaming (TVG) has emerged as a potential team-building activity. When new teammates play a collaborative video game, they engage in cooperative and challenging goals while they enjoy the …

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The Effect Of Software Team Personality Composition On Learning And Performance: Making The “Dream” Team, Greg Anderson, Mark J. Keith, Julianne Francisco, Sarah Fox Jan 2018

The Effect Of Software Team Personality Composition On Learning And Performance: Making The “Dream” Team, Greg Anderson, Mark J. Keith, Julianne Francisco, Sarah Fox

Faculty Publications

Optimizing work team composition in organizational and educational environments is an important task toward maximizing performance. Social science research has revealed that personality trait composition influences team cohesion and performance. However, this research has not been well-adapted into the IS context. In addition, prior research demonstrates how individual personality traits impact teams, but fails to appropriately characterize overall team personality composition. We expand this research by 1) characterizing holistic personality compositions, and 2) examining team learning in addition to performance in the IS context. We draw from theory on team performance and “Big 5” trait composition. Results demonstrate that teams …

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The Reciprocal Relationship Between Passive Social Networking Site (Sns) Usage And Users’ Subjective Well-Being, Jin-Liang Wang, James Gaskin, Detlef H. Rost, Douglas A. Gentile Jan 2018

The Reciprocal Relationship Between Passive Social Networking Site (Sns) Usage And Users’ Subjective Well-Being, Jin-Liang Wang, James Gaskin, Detlef H. Rost, Douglas A. Gentile

Faculty Publications

Prior studies have found an inconclusive relationship between social networking site (SNS) usage and users’ subjective well-being. Passive SNS usage may be detrimental to subjective well-being, because it cannot provide social support and may evoke envy and jealousy. Conversely, it is also possible that lower subjective well-being may predict higher passive SNS usage, which can be used as a means to relieve stress. To examine this reciprocal process, a two-wave study among a sample of Chinese college students was conducted (N ¼ 350 at Time 1, 265 at Time 2). Data were analyzed with structural modeling. Cross-lagged analysis indicated that …

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Successful System Use: It’S Not Just Who You Are, But What You Do, James Eric Gaskin, Stephen Godfrey, Alex Vance Jan 2018

Successful System Use: It’S Not Just Who You Are, But What You Do, James Eric Gaskin, Stephen Godfrey, Alex Vance

Faculty Publications

Information and communication technologies are so embedded in contemporary society that we have arrived at the point at which learning to use technology successfully may affect our day-to-day lives as much as learning to eat or exercising properly. However, we lack research that explains and predicts successful system use (i.e., system use that adds value to the user). We theorize that adaptive behaviors (e.g., trying new features, repurposing features) mediate the relationship between user characteristics and successful system use. To better understand successful system use, we used an online survey to study how undergraduate students enrolled in an information systems …

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The Protective Effects Of Social Support And Engagement Coping Strategy On The Relationship Between Perceived Discrimination And Psychological Distress Among Chinese Migrant Children, Jin-Liang Wang, Hsing-Fang Hsieh, Shervin Assari, James Gaskin, Detlef H. Rost Jan 2018

The Protective Effects Of Social Support And Engagement Coping Strategy On The Relationship Between Perceived Discrimination And Psychological Distress Among Chinese Migrant Children, Jin-Liang Wang, Hsing-Fang Hsieh, Shervin Assari, James Gaskin, Detlef H. Rost

Faculty Publications

This study was aimed to figure out whether perceived stress mediates the relationship between perceived discrimination and psychological distress among Chinese migrant children and whether social support and engagement coping moderate the detrimental effects of perceived discrimination on psychological distress. The sample comprised 813 middle-school students (482 migrant children, 331 non-migrant children) from three schools in Southwest China. The results indicate that migrant children’s perceived discrimination and perceived stress are associated with psychological distress, and perceived stress does not mediate the relationship between perceived discrimination and psychological distress. Both social support and engagement coping are inversely related to psychological distress …

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The Influence Of Buying Vs. Receiving An It-Based Device On User Commitment, Xiaofei Zhang, Joseph S. Valacich, Jeffrey L. Jenkins, Xitong Guo Jan 2018

The Influence Of Buying Vs. Receiving An It-Based Device On User Commitment, Xiaofei Zhang, Joseph S. Valacich, Jeffrey L. Jenkins, Xitong Guo

Faculty Publications

IT-based mobile devices (i.e., smart devices), especially those with health monitoring features, are popular gifts. However, little is known about a recipient’s commitment to using the smart device when it is obtained as a gift. To explore the influence of giftgiving on user perceptions and usage, three studies are reported. These studies build on the IT use literature, the gift-giving literature, and social exchange theory to investigate whether and how gift-giving leads to device commitment. Specifically, we found two contextual factor – receiving the smart device as a gift (versus buying for yourself) and providing emotional support when giving the …

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Informational Video Gaming In The Waiting Room, Andrew Long, Mitchell Ramirez, Coltin Shields, Nathan Twyman Jan 2018

Informational Video Gaming In The Waiting Room, Andrew Long, Mitchell Ramirez, Coltin Shields, Nathan Twyman

Faculty Publications

This study is testing the potential of a gamified method of conveying information and the ability of the game to influence people’s sentiment towards immunization. The most popular way that medical information and awareness is spread is in the form of pamphlets or flyers, even though many people either ignore them or do not retain much information from them. Perhaps a game paired with intermittent quiz questions that influence the overall score will improve overall retention as compared with plain reading. To test this hypothesis, a game was designed to include identical information as a pamphlet commonly handed out in …

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Gui-Based Vs. Text-Based Assignments In Cs1, Robert Ball, Linda Duhadway, Spencer Hilton, Brian Rague Jan 2018

Gui-Based Vs. Text-Based Assignments In Cs1, Robert Ball, Linda Duhadway, Spencer Hilton, Brian Rague

Faculty Publications

Teaching CS1 can be daunting. The first courses in the CS curriculum help determine which students will ultimately matriculate into the program. There have been various studies on how to improve motivation and reduce attrition by using visual-based environments and assignments. We performed a year-long study in which we addressed two research questions: 1) How is student performance affected by drag-and-drop GUI assignments when compared to traditional text-based assignments? 2) If given the choice, would students select GUIbased or text-based assignments? For the first question, there was no statistical significance, indicating that student performance is not affected by this visual …

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A Reference Framework For Conceptual Modeling, Lois M. L. Delcambre, Stephen W. Liddle, Oscar Pastor, Veda C. Storey Jan 2018

A Reference Framework For Conceptual Modeling, Lois M. L. Delcambre, Stephen W. Liddle, Oscar Pastor, Veda C. Storey

Faculty Publications

With decades of contributions and applications, conceptual modeling is very well-recognized in information systems engineering. However, the importance and relevance of conceptual modeling is less well understood in other disciplines. This paper, through an analysis of existing research and expert opinions, proposes a reference framework for conceptual modeling to help researchers and practitioners position their work in the field, facilitate discussion among researchers in the field, and help researchers and practitioners in other fields understand what the field of conceptual modeling has to offer as well as contribute to its continued, extended influence in multiple domains.

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Pre-Management? How To Best Prepare: A Brief Overview For Potential Accounting, Finance, And Information Systems Students, Ammon Kou Dec 2017

Pre-Management? How To Best Prepare: A Brief Overview For Potential Accounting, Finance, And Information Systems Students, Ammon Kou

Marriott Student Review

Many pre-management students are curious about the accounting, finance, and information systems majors offered at BYU. This article features an overview of each major and how best to prepare for those majors’ programs.

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Market Analysis, Management Consulting, And Miscommunication, Brian W. Stout Aug 2017

Market Analysis, Management Consulting, And Miscommunication, Brian W. Stout

Marriott Student Review

This article attempts to inform the audience of the importance of market analysis in management consulting. The article states that consulting firms can utilize the power of market analysis as they commit to understand technology, collaborate with researchers to conduct action research, and align market strategies within the consulting firm. This article concludes that by doing these steps consulting firms will lead in their market.

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The Missing Framework For Virtually Assisted Activities, Jacob Steffen, James Gaskin, Thomas Meservy, Jeffrey Jenkins Jan 2017

The Missing Framework For Virtually Assisted Activities, Jacob Steffen, James Gaskin, Thomas Meservy, Jeffrey Jenkins

Faculty Publications

Various frameworks and taxonomies exist that classify virtual reality (VR), augmented reality (AR), and mixed reality (MR) by their attributes and technical specifications. However, no extant frameworks specifically classify the activities executed with VR and AR devices, which we refer to as virtually assisted activities (VAAs). In the context of past definitions and frameworks of VR and AR, we present a framework for VAAs that examines the underlying motivations for virtualizing some aspect of an activity. By so doing, VAAs are easily compared to similar non-virtualized activities done in physical reality, VR is better compared with AR, and potential benefits …

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