Management Information Systems Commons^™

The Role Of Context In It Assimilation: A Multi-Method Study Of A Saas Platform In The Us Nonprofit Sector, Ryan T. Wright, Nicholas Roberts, David W. Wilson

Faculty Publications

Nonprofit organizations (NPOs) operate in environments characterized by growing competition for resources and greater stakeholder demands for accountability, which makes deploying and maintaining information systems a struggle. In this competitive, resource-constrained environment, enterprise Software-as-a-Service (SaaS) platforms offer NPOs a cost-effective way access reliable, low-maintenance information technology services. Thus, the extent to which NPOs assimilate SaaS is an important area of inquiry. Yet despite the wealth of research on organizational IT assimilation, we know little regarding whether, when, and how NPOs assimilate IT innovations. We further our understanding of NPO assimilation of SaaS by conducting a context-based study. To do so, …

Development And Application Of A Self-Report Measure For Assessing Sensitive Infordevelopment And Application Of A Self-Report Measure For Assessing Sensitive Information Disclosures Across Multiple Modesultiple Modes, Matthew D. Pickard, David Wilson, Catherine A. Roster

Faculty Publications

Building on the literature that approaches selfdisclosure as a decision-making process, we proposed a selfreported Sensitive Information Disclosure (SID) measure and tested the measure’s reliability and validity in two studies across a variety of interview modes and settings. We used theory to identify potential dimensions of sensitive information disclosures, created potential scale items, performed two separate card sorts, and validated the resulting pool of items in two separate experiments. Participants answered the SID scale items following an interview involving sensitive information, potential risk, and after-disclosure vulnerability. Study 1 was a laboratory experiment conducted with 165 university students. Exploratory factor analysis …

Using Wearable Devices For Non-Invasive, Inexpensive Physiological Data Collection, James Gaskin, Jeffrey Jenkins, Thomas Meservy, Jacob Steffen, Katherine Payne

Faculty Publications

Using sensors to gather physiological data about users can provide valuable insights for Information Systems (IS) research that are not availed through traditional measures. While useful in many laboratory settings, many of these physiological sensors (e.g., fMRI, EEG, EKG, etc.) are impractical and severely limited in other scenarios due to (1) prohibitive cost, (2) small sample size, (3) invasiveness, and (4) the difficulty to match psychological traits to physiological measures. In this study, we demonstrate how inexpensive consumer-grade wearable technologies overcome these first three limitations while we extend existing research on exploring the fourth limitation.

Psychological Resilience Can Help Combat The Effect Of Stress On Problematic Social Networking Site Usage, Xiang-Ling Hou, Hai-Zhen Wang, Cheng Guo, James Gaskin, Detlef H. Rost, Jin-Liang Wang

Faculty Publications

This study was aimed to test the association between perceived stress and problematic social networking site (SNS) usage, and to figure outwhether psychological resiliencemoderated this relationship. The Perceived Stress Scale, Connor-Davidson Resilience Scale, and Facebook Intrusion Questionnaire were administered to 499 Chinese college students. The results showed that (1) perceived stress was positively associated with problematic SNS usage; (2) psychological resiliencewas negatively relatedwith problematic SNS usage; and (3) psychological resilience moderated the relationship between perceived stress and problematic SNS usage. Specifically, the relationship between perceived stress and problematic SNS usage was statistically significant for students with a lower level of …

The Higher-Ed Organizational-Scholar Tension: How Scholarship Compatibility And The Alignment Of Organizational And Faculty Skills, Values And Support Affects Scholar’S Performance And Well-Being, Milagros Pereyra-Rojas, Enrique Mu, James Gaskin, Tony Lingham

Faculty Publications

Scholars and institutions alike are concerned with academic productivity. Scholars not only further knowledge in their professional fields, they also bring visibility and prestige to themselves and their institutions, which in turn attracts research grants and more qualified faculty and graduate students. Many studies have been done on scholar productivity, and many of them focus on individual factors such as gender, marital status, and individual psychological characteristics. Also, a few studies are concerned about scholars’ well-being. We propose a causal model that considers the compatibility of the scholarship dimensions valued by scholars and institutions and their academic alignment with actual …

The Mediating Roles Of Upward Social Comparison And Self-Esteem And The Moderating Role Of Social Comparison Orientation In The Association Between Social Networking Site Usage And Subjective Well-Being, Jin-Liang Wang, Hai-Zhen Wang, James Gaskin, Skyler Hawk

Faculty Publications

The increased pervasiveness of social media use has raised questions about potential effects on users’ subjective well-being, with studies reaching contrasting conclusions. To reconcile these discrepancies and shed new light on this phenomenon, the current study examined: (1) whether upward social comparison and self-esteem mediate the association between social networking site (SNS) usage and users’ subjective well-being, and (2) whether the association between SNS usage and upward social comparison is moderated by users’ social comparison orientation. Data from 696 participants were collected. Structural equation modeling revealed that upward social comparison and self-esteem mediated the relationship between SNS usage and users’ …

Partly Cloudy, Scattered Clients: Cloud Implementation In The Federal Government, Elston H. Steele, Indira R. Guzman, James Gaskin, Monica Adya

Faculty Publications

While cloud computing adoption is on the rise, barriers continue to play a critical role in delaying the progress of some cloud computing adoption efforts. In 2010 the United States federal government launched the ‘Cloud First’ policy which requires government agencies to consider the adoption of cloud computing when the solution is secure, reliable and cost effective (Kundra, 2010). Unfortunately, cloud computing adoption among federal agencies has been sluggish. This study investigates pressures asserted to facilitate cloud computing adoption. Although a vast amount of literature exists, very few studies empirically investigate cloud computing adoption from an institutional perspective in concert …

Microcore: A Playable Case Study For Improving Adolescents’ Argumentative Writing In A Workplace Context, Derek L. Hansen, Jonathan Balzotti, Lauren Fine, Daniel Ebeling

Faculty Publications

A playable case study is an immersive, transmedia story controlled by a puppetmaster (i.e., teacher), but played by participants who advance the plot through their contributions and interactions with fictional characters. They are also explicitly educational, consisting of both the immersive, transmedia story, as well as in-game and out-of-game materials provided for educational scaffolding and reflection. We present the Microcore playable case study to illustrate the potential of this new type of experiential simulation that incorporates aspects of Alternate Reality Games (ARGs) to increase immersion. We present results from a pilot test of Microcore with an undergraduate course, identifying design …

Human-Computer Interaction Movement Indicators Of Response Biases In Online Surveys, Jeffrey L. Jenkins, Joseph S. Valacich, Parker A. Williams

Faculty Publications

The Information Systems discipline, as well as countless others, rely on surveys to explore hypotheses and answer research questions. All research methods have strengths and weaknesses. A significant threat to the validity of surveys are response biases – i.e., the tendency of people to respond to questions on some basis other than the question content. We propose that by monitoring how a respondent answers an online survey—through monitoring Human-Computer Interaction movement indicators, specifically mousecursor movements—can provide novel information that can be used to statistically detect, understand, and control for many different types of response biases. We explore this proposition in …

Measuring Actual Behaviors In Hci Research – A Call To Action And An Example, Parker A. Williams, Jeffrey L. Jenkins, Joseph S. Valacich, Michael D. Byrd

Faculty Publications

There have been repeated calls for studies in behavioral science and human-computer interaction (HCI) research to measure participants’ actual behaviors. HCI research studies often use multiple constructs as perceived measures of behavior, which are captured using participants’ self-reports on surveys. Response biases, however, are a widespread threat to the validity of self-report measures. To mitigate this threat to validity, we propose that studies in HCI measure actual behaviors in appropriate contexts rather than solely perceptions. We report an example of using movements that reflect both actual behavior and behavioral changes measured within a health care IS usage context, specifically the …

Overcoming Challenges To Effective Application Of It Research Results: A Framework For Encapsulating The Context And Findings Of Research Studies, Degan Kettles, Uday Kulkarni, Daniel Mazzola, Robert St. Louis

Faculty Publications

Research studies frequently yield conflicting results. Resolving these conflicts is a grand challenge to effective application of research results. This paper presents a new framework for encapsulating the context and findings of research studies into a dimensional knowledge base which makes it easy to identify the conflicting results, and to explore the differences in context that might explain the conflicting findings. The framework is illustrated using the knowledge sharing domain. The Information Systems literature identifies over 100 variables associated with knowledge sharing, and the findings across different studies have frequently been contradictory. This paper shows how to capture the relevant …

Embodied Conversational Agent-Based Deception Detection, Aaron C. Elkins, Jeffrey G. Proudfoot, Nathan Twyman, Judee K. Burgoon, Jay F. Nunamaker Jr.

Faculty Publications

An Embodied Conversational Agent-based human deception detection system was tested in a laboratory experiment during which some subjects had committed a mock crime and had guilty knowledge of that crime. Sensor signals were analyzed for their ability to discriminate between guilty/deceptive and innocent/truthful examinees and suitability for conducting automated agent-based deception interviews. Electrodermal activity confirmed the presence of arousal during the agent-based interviews.

Innovation Among Different Classes Of Software Development Organizations, James Gaskin, Nicholas Berente, Kalle Lyytinen, Gregory Rose

Faculty Publications

Software development organizations (SDOs) innovate in diverse ways. In this paper, based on an extensive review of innovation typologies, we develop a theory‐driven typology of SDO innovator classes. We theorize about the driving forces behind these classes, with specific attention given to knowledge‐based dispositions that relate to the SDO's knowledge‐based competencies in technology appropriation, technology generation, and network intensity within ecological niches. Through a survey of 136 SDOs, which adopted Internet technologies during 1995‐2006, we empirically verify that these classes also determine different ways that SDOs innovate around software services they provide to their clients. Our findings suggest that the …

The Missing Framework For Virtually Assisted Activities, Jacob Steffen, James Gaskin, Thomas Meservy, Jeffrey Jenkins

Faculty Publications

Various frameworks and taxonomies exist that classify virtual reality (VR), augmented reality (AR), and mixed reality (MR) by their attributes and technical specifications. However, no extant frameworks specifically classify the activities executed with VR and AR devices, which we refer to as virtually assisted activities (VAAs). In the context of past definitions and frameworks of VR and AR, we present a framework for VAAs that examines the underlying motivations for virtualizing some aspect of an activity. By so doing, VAAs are easily compared to similar non-virtualized activities done in physical reality, VR is better compared with AR, and potential benefits …

An Experimental Investigation Of The Individual And Joint Effects Of Financial And Non-Financial Incentives On Knowledge Sharing Using Enterprise Social Media, Degan Kettles, Robert D. St. Louis, Paul John Steinbart

Faculty Publications

Many organizations implement enterprise social media (ESM) in an effort to capture and store valuable knowledge that employees possess. Unfortunately, more often than not, employees do not make a large number of knowledge contributions. Using agency theory and contingency theory as foundations, we examine managerial interventions that can improve knowledge contribution rates in ESM. Specifically, we investigate the individual and joint effects of paying people to share knowledge, providing social cues, and having supporting and policing moderators on knowledge sharing. We further examine how two contingency factors—the nature of an employee’s compensation scheme (variable or fixed) for their primary work …

A Video-Based Screening System For Automated Risk Assessment Using Nuanced Facial Features, Steven J. Pentland, Nathan W. Twyman, Judee K. Burgoon, Jay F. Nunamaker, Christopher B.R. Diller

Faculty Publications

This study investigates the development of an automated interviewing system that uses facial behavior as an indicator of the risk of given illicit behavior. Traditional facial emotion indicators of risk in semistructured dialogue may have limitations in an automated approach. However, an initial analysis of mock crime interviews suggests that the face may exhibit some form of rigidity during highly structured interviews. An interviewing system design using facial rigidity analysis was implemented and experimentally evaluated, the results of which further reveal that the rigidity is fairly generalized across the face. Whereas existing theory traditionally focuses on leakage of facial expressions, …

Conceptual Modeling In Accelerating Information Ingest Into Family Tree, David W. Embley, Stephen W. Liddle, Tanner S. Eastmond, Deryle W. Lonsdale, Joseph P. Price, Scott N. Woodfield

Faculty Publications

Family Tree is a wiki-like shared repository of interconnected family genealogies. Because information ingested into the tree requires human authorization as verified in source documents, ingest is tedious and time-consuming. To significantly increase ingest efficiency while maintaining human oversight, we propose a pipeline of tools and techniques to transform source document genealogical assertions into verified information in the Family Tree data repository. The automation pipeline transforms pages of printed, scanned and OCRed family history books into a GEDCOM X conceptualization that can be ingested into Family Tree. All steps of the pipeline are fundamentally grounded in ontological conceptualizations. We report …

From Warning To Wallpaper: Why The Brain Habituates To Security Warnings, Bonnie Anderson, Anthony Vance, C. Brock Kirwan, Jeffrey L. Jenkins, David Eargle

Faculty Publications

Warning messages are fundamental to users' security interactions. Unfortunately, research has shown that they are largely ineffective. A key contributor to this failure is habituation: decreased response to a repeated warning. Previous research has inferred the occurrence of habituation to warnings or measured it indirectly, such as through the proxy of a related behavior. Therefore, there is a gap in our understanding of how habituation to security warnings develops in the brain. Without direct measures of habituation, we are limited in designing warnings that can mitigate its effects. In this study, we use neurophysiological measures to directly observe habituation as …

More Harm Than Good? How Messages That Interrupt Can Make Us Vulnerable, Jeffrey L. Jenkins, Bonnie Anderson, Anthony Vance, C. Brock Kirwan, David Eargle

Faculty Publications

System-generated alerts are ubiquitous in personal computing and, with the proliferation of mobile devices, daily activity. While these interruptions provide timely information, research shows they come at a high cost in terms of increased stress and decreased productivity. This is due to dual-task interference (DTI), a cognitive limitation in which even simple tasks cannot be simultaneously performed without significant performance loss. Although previous research has examined how DTI impacts the performance of a primary task (the task that was interrupted), no research has examined the effect of DTI on the interrupting task. This is an important gap because in many …

Robustness Of Multiple Indicators In Automated Screening Systems For Deception Detection, Ryan M. Schuetzler, Nathan W. Twyman, Jeffery Gainer Proudfoot, Aaron C. Elkins, Douglas C. Derrik

Faculty Publications

This study investigates the effectiveness of an automatic system for detection of deception by individuals with the use of multiple indicators of such potential deception. Deception detection research in the information systems discipline has postulated increased accuracy through a new class of screening systems that automatically conduct interviews and track multiple indicators of deception simultaneously. Understanding the robustness of this new class of systems and the limitations of its theoretical improved performance is important for refinement of the conceptual design. The design science proof-of-concept study presented here implemented and evaluated the robustness of these systems for automated screening for deception …

How Users Perceive And Respond To Security Messages: A Neurois Research Agenda And Empirical Study, Bonnie Anderson, Anthony Vance, C. Brock Kirwan, David Eargle, Jeffrey Jenkins

Faculty Publications

Users are vital to the information security of organizations. In spite of technical safeguards, users make many critical security decisions. An example is users' responses to security messages—discrete communication designed to persuade users to either impair or improve their security status. Research shows that although users are highly susceptible to malicious messages (e.g., phishing attacks), they are highly resistant to protective messages such as security warnings. Research is therefore needed to better understand how users perceive and respond to security messages. In this article, we argue for the potential of NeuroIS—cognitive neuroscience applied to information system (IS)—to shed new light …

Measurement And Outcomes Of Identity Communication In Virtual Teams, Susan A. Brown, Sherry M. B. Thatcher, David W. Wilson

Faculty Publications

Virtual teams play an important role in the modern economy, and many organizations struggle to overcome the weaknesses inherent in technologymediated work. Drawing from a strong empirical foundation for identity-related outcomes in nonmediated settings, we propose that perceived virtual identity communication accuracy positively impacts virtual team trust and performance. We further propose that capabilities of the communication medium can either support or hinder perceived virtual identity communication accuracy. In three studies with a cumulative sample of N=410, this research-in-progress paper reports on the first phase of a two-phase study. We develop survey scales for a medium’s identity communication capabilities and …

Mitigating Bias Blind Spot Via A Serious Video Game, Elena Bessarabova, Cameron W. Piercy, Shawn King, Cindy Vincent, Norah E. Dunbar, Judee K. Burgoon, Claude H. Miller, Matthew Jensen, Aaron Elkins, David W. Wilson, Scott N. Wilson, Yu-Hao Lee

Faculty Publications

We employed a serious video game to train participants on bias blind spot (BBS), capturing training effects on BBS mitigation and knowledge at three points in time. Experiment 1 (N ¼ 703) compared the effects of hybrid training (a combination of implicit and explicit training) to implicit training; Experiment 2 (N ¼ 620) tested the effects of just-in-time versus delayed feedback; and Experiment 3 (N ¼ 626) examined the effects of singleplayer versus multiplayer learning environments. We also tested differences in game duration (30 vs. 60 min play) and repetition (single vs. repeated play). Overall, the video game decreased BBS …

Assessing Users Satisfaction With Web Digital Library: The Case Of Universiti Teknologi Mara, Mohamad Noorman Masrek, James Eric Gaskin

Faculty Publications

Purpose – The purpose of this paper is to examine the determinants of user satisfaction in the context of academic web digital library (DL). A model based on the re-specified information system success model was developed and tested using the structural equation modeling (SEM) technique.

Design/methodology/approach – The study employed survey research methodology with self-administered questionnaire as the research instrument. The questionnaire was developed based on the instruments used by previous researchers. The population of the study was students enrolled for the bachelor’s degree in the Faculty of Information Management, Universiti Teknologi MARA, Malaysia. These students were chosen because of …

Leveraging Multimedia To Advance Science By Disseminating A Greater Variety Of Scholarly Contributions In More Accessible Formats, James Gaskin, Paul Benjamin Lowry, David Hull

Faculty Publications

For the welfare of the scientific community, we are intentionally rocking the boat with regards to the way we conduct, recognize, and disseminate scholarly contributions. As a scientific community, we are doing ourselves a great disservice by ignoring the insights, artifacts, discoveries, and conversations which naturally occur in the scientific process of advancing knowledge, but which do not fit into the very narrowly defined form of print-style articles. By failing to recognize, reward, and publish the wide variety of scholarly contributions that are not well suited to the print-style article, we hinder scientific progress, devalue important and necessary contributions to …

Application Of Expectancy Violations Theory To Communication With And Judgments About Embodied Agents During A Decision-Making Task, Judee K. Burgoon, Joseph Bonito, Paul Benjamin Lowry, Sean Humphreys, Gregory D. Moody, James Gaskin, Justin Giboney

Faculty Publications

Because users treat embodied agents (EAs) as social actors, users hold expectations about human-to-EA communication (HtEAC) similar to those in human-to-human communication. This study extends Expectancy Violations Theory (EVT) to examine how different forms of interfaces that confirm or violate user expectations affect the communication process, social judgments, ability to influence, and accuracy of recall associated with HtEAC. Positive violations of expectancy are acts or characteristics of the EA that are unexpected but evaluated favorably by the human partner. Results suggest that when the EA deviates from expectations, effects on the HtEAC process and related outcomes can be more pronounced. …

Rhetoric, Spectacle, And Mechanized Amusement At The World’S Columbian Exposition, Jonathan Mark Balzotti

Faculty Publications

This essay focuses on the disruptive qualities of public entertainment and public spectacle at the 1893 Columbian exposition. I use my analysis of different fairgoers’ responses to explore the ways public spectacle, even in its most commercialized form, can lead to a rhetorical response from the audience where alternative views of culture are made available. Rather than seeing spectacle as empty theatricality, I argue that in certain cases spectacle may speak more loudly than plot, character, and script. Just as the backdrop for a theatrical dialogue can change the story, so too can spectacle alter the story being told, and, …

Storyboarding For Invention: Layering Modes For More Effective Transfer In A Multimodal Composition Classroom, Jon Balzotti

Faculty Publications

This article describes an innovative pedagogical technique for multimodal composition courses: the use of storyboarding as an invention tool across multiple composition platforms. Student response data and our textual analysis of their multimodal texts over a two-year period reveal some challenges when new media projects are taught alongside traditional essay writing. Our research also shows that basic writing students were more likely to see similarities between the two assignments when they were asked to use a similar process of invention. Utilizing composition concepts in tandem to compose two similar but different products (essay and video) that ostensibly reside in different …

Time-Chunking And Hyper-Refocusing In A Digitally-Enabled Workplace: Six Forms Of Knowledge Workers, James E. Gaskin, Tanner Skousen

Faculty Publications

Until the turn of the millennium, switching tasks required moving locations or reconfiguring physical workspaces. However, contemporary digital tools and workspaces allow knowledge workers to perform an increasingly diverse set of tasks, with an increasingly extending arm of influence, all from the same physical location without any physical reconfigurations or traversing of physical space. Along with this increased ambidexterity comes an increase in the quantity and frequency of demands on the time of knowledge workers. This digitalization of work now tethers their ability to perform largely to their ability to intensely focus in small chunks, and then “hyperjump” that focus …

Integrating Facial Cues Of Threat Into Security Warnings–An Fmri And Field Study, David Eargle, Dennis Galletta, C. Brock Kirwan, Anthony Vance, Jeffrey L. Jenkins

Faculty Publications

Security risks often occur because insiders fail to react appropriately to security warnings, due to inattention to the warnings. This study extends security warning design research that has investigated the impact of different designs, including different symbols of threat such as yellow triangles and exclamation marks.

This work uses media naturalness theory in an attempt to boost user engagement with security warnings. We integrated validated images of facial expressions depicting fear and disgust, which signaled an environmental threat, into a browser security warning. An fMRI study (N=23) revealed activity located in the right amygdala to be differentially associated among warnings …