Management Information Systems Commons^™

Mitigating The Security Intention-Behavior Gap: The Moderating Role Of Required Effort On The Intention-Behavior Relationship, Jeffrey L. Jenkins, Alexandra Durcikova, Jay F. Nunamaker Jr.

Faculty Publications

Although users often express strong positive intentions to follow security policies, these positive intentions fail to consistently translate to behavior. In a security setting, the inconsistency between intentions and behavior—termed the intention-behavior gap—is particularly troublesome, as a single failure to enact positive security intentions may make a system vulnerable. We address a need in security compliance literature to better understand the intention-behavior gap by explaining how an omnipresent competing intention—the user’s desire to minimize required effort—negatively moderates the relationship between positive intentions and actual security behavior. Moreover, we posit that this moderating effect is not accounted for in extant theories …

Detecting Noncompliant Behavior In Organizations: How Online Survey Responses And Behaviors Reveal Risk, Jeffrey L. Jenkins, Jospeh S. Valacich, Aaron F. Zimbelman, Mark F. Zimbelman

Faculty Publications

Ensuring organizational regulatory and legal compliance is a challenging, high-stakes management task. Overlooking or underestimating noncompliance in organizations can result in substantial fines, damage to a company’s reputation, and, ultimately, loss of business. To help alleviate this risk, we explore whether organizations can assess noncompliance by monitoring users’ answers and related mouse cursor movements in an intelligent online questionnaire. Namely, we propose that noncompliant (compared with compliant) individuals will experience more cognitive dissonance on questions about (1) what constitutes noncompliance behavior and (2) what consequences for noncompliance are appropriate. We predict that increased cognitive dissonance in noncompliant individuals will influence …

Articulating Conceptual Modeling Research Contributions, Lois M. L. Delcambre, Stephen W. Liddle, Oscar Pastor, Veda C. Storey

Faculty Publications

To contribute to the ongoing discussions related to understanding and organizing the field of conceptual modeling, this paper presents a reference framework for articulating conceptual modeling research. The framework accommodates the diverse nature of conceptual modeling research contributions. The framework can describe many styles of research, including empirical research. The framework was inspired by, and is able to characterize, a large set of published papers in conceptual modeling. The framework allows researchers and reviewers to acknowledge the contributions of their work. Using the framework to describe a research paper also promotes meaningful discussion among reviewers and readers.

The Impact Of Autonomous Vehicles, Preston Loveland

Marriott Student Review

In this article, Preston Loveland delves into the innovations of autonomous vehicles. He outlines the safety, benefits, and public opinion of self-driving cars while inviting the reader to become part of this innovation.

Successful Moderation In Online Patient Communities: Inductive Case Study, Tanner Skousen, Hani Safadi, Colleen Young, Elena Karahanna, Sami Safadi, Fouad Chebib

Faculty Publications

Background: Online patient communities are becoming more prevalent as a resource to help patients take control of their health. However, online patient communities experience challenges that require active moderation.

Objective: This study aimed to identify the challenges of sustaining a thriving online patient community and the moderation practices employed to address the challenges and manage the online patient community successfully.

Methods: An inductive case study of Mayo Clinic Connect was analyzed using the grounded theory methodology. Insights for the analysis were obtained from semistructured interviews with community managers and community members. Secondary data sources, such as community management documents, observational …

Wearables As Augmentation Means: Conceptual Definition, Pathways, And Research Framework, Abdul Sesay, Jacob Heaton Steffen

Faculty Publications

Wearables pervade many facets of human endeavor, thanks to their integration into everyday artifacts and activities. From fitness bands to medical patches, to augmented reality glasses, wearables have demonstrated immense potential for intelligence augmentation (IA) through human-machine symbiosis. To advance an understanding of how wearables engender IA and to provide a solid foundation for grounding IS research on wearables and IA, this study draws from Engelbart’s framework for augmenting human intellect to: (1) develop a conceptual definition of wearable technology as a digitally enhanced body-borne device that can augment a human or non-human capability by affording context sensitivity, mobility, hands-free …

Why Is Bribery Pervasive Among Firms In Sub-Saharan African Countries? Multi-Industry Empirical Evidence Of Organizational Isomorphism, Nnaoke Ufere, James Gaskin, Sheri Perelli, Antoinette Somers, Richard Boland Jr.

Faculty Publications

Motivated by the prevalence and persistence of corruption in Sub-Saharan Africa (SSA) despite high-profile anticorruption efforts, and by calls for more research on unethical organizational behavior by firms in Africa, we investigated the link between bribery in 12 SSA countries and the phenomenon of organizational isomorphism, long used to explain legitimate, but rarely, illegitimate firm practices. Analysis of 5989 SSA firms in three distinct industries known for high levels of bribery reveals direct positive relationships between bribery and its perception as frequently practiced in specific industries (“mimetic isomorphic effect”); institutional constraints on businesses (“coercive isomorphic effect”); and local market rivalry …

Technological Turbulence And Greening Of Team Creativity, Product Innovation, And Human Resource Management: Implications For Sustainability, Samuel Ogbeibu, Jude Emelifeonwu, Abdelhak Senadjki, James Gaskin, Jari Kaivo-Oja

Faculty Publications

Given the overwhelming increase in technological advancements and global warming concerns, our study attempts to investigate the predictive powers of green human resource management (GHRM) bundles and green team creativity on green product innovation. Additionally, we examine the roles of technological turbulence and environmental dynamic capability.We have administered a cross-sectional (time lag) survey design with 229 respondents from 31 manufacturing organisations in Malaysia and employed the partial least square path modelling (SmartPLS3) for data analysis. Results indicate that technological turbulence, green recruitment and selection and green training, involvement and development are positive predictors of green team creativity. Green performance and …

Augmenting Environmental Sustainability Through The Exchange Of Green Creative Ideas –Evidence From An Emerging Economy, Samuel Ogbeibu, Abdelhak Senadjki, Jude Emelifeonwu, James Gaskin, Vijay Pereira

Faculty Publications

Leader trustworthiness and perceived green reputation are becoming increasingly important for driving the exchange of green creative ideas within a team. The effective exchange of green creative ideas is relevant for building organisational strategies that align with the United Nations global compact envi- ronmental sustainability principles and helps advance the achievement of the sustainable development goals (SDG). However, evidence from emerging countries is limited. This paper contributes by investi- gating the case of the Nigerian manufacturing sector, wherein organisations have achieved little success in cultivating the effective exchange of green creative ideas. Through the lens of the social exchange and …

Using Accelerometer And Gyroscope Data In Common Mobile Devices To Assess Credibility, Joseph S. Valacich, Jeffrey L. Jenkins, Michael D. Byrd, David Kim, Manasvi Kumar, Parker A. Williams

Faculty Publications

An observational study examined the efficacy of using accelerometer and gyroscope (i.e., orientation) data from standard mobile devices to assess response credibility. Study participants played twenty rounds of a card game where they self-reported whether they won or lost each round. Participants received a base payment but could gain increased “bonus” payments by cheating. After the card game, participants were asked a “Yes-No” question whether they cheated while their orientation data was captured. We predicted that people concealing information about an adverse behavior (i.e., cheating), would result in differences in both absolute magnitude changes in acceleration and in rotation, as …

Factors That Facilitate Or Impair Kinesic And Vocalic Nonverbal Behaviors During Interpersonal Deception, Judee K. Burgoon, Lauren M. Hamel, J. Pete Blair, Nathan W. Twyman

Faculty Publications

Nonverbal demeanor has long been thought to be a high-fidelity display window into a person’s inner self. At the same time, nonverbal behaviors are thought by laypeople to be reliable indicators of dissembling. In the realm of deception, both of those beliefs are true—and false. Humans can choose to reveal their personal identity, affiliations, attitudes, and behavioral inclinations through their nonverbal presentation of self. But, as the adaptive creatures that they are, humans also use their nonverbal actions to fabricate, conceal, and evade. In this respect, deception can disguise the true self and yet can also betray the truth. In …

Too Busy To Be Manipulated: How Multitasking With Technology Improves Deception Detection In Collaborative Teamwork, Nathan W. Twyman, Jeffrey G. Proudfoot, Ann-Frances Cameron, Eric Case, Judee K. Burgoon, Douglas P. Twitchell

Faculty Publications

Deception is an unfortunate staple in group work. Guarding against team members’ deceptive tactics and alternative agendas is difficult and may seem even more difficult in technology-driven business environments that have made multitasking during teamwork increasingly commonplace. This research develops a foundation for a nuanced theoretical understanding of deception detection under these conditions. The intersection of information technology multitasking and deception detection theories is shown to produce various and sometimes competing ideas about how this type of multitasking might affect truthfulness assessments in real-time teamwork. A laboratory study involving a collaborative game helped evaluate the different ideas using manipulated deception …

Design Principles For Signal Detection In Modern Job Application Systems: Identifying Fabricated Qualifications, Nathan W. Twyman, Steven J. Pentland, Lee Spitzley

Faculty Publications

Hiring a new employee is traditionally thought to be an uncertain investment. This uncertainty is lessened by the presence of signals that indicate job fitness. Ideally, job applicants objectively signal their qualifications, and those signals are correctly assessed by the hiring team. In reality, signal manipulation is pervasive in the hiring process, mitigating the reliability of signals used to make hiring decisions. To combat these inefficiencies, we propose and evaluate SIGHT, a theoretical class of systems affording more robust signal evaluation during the job application process. A prototypical implementation of the SIGHT framework was evaluated using a mock-interview paradigm. Results …

Organizations And Communities: A Symbiosis View, Hani Safadi, Richard Watson, Tanner Skousen

Faculty Publications

How can organizations and communities engage in mutually beneficial relationships? We develop a framework that explains how an open community’s engagement with an organization can be mutually beneficial to both in the long-term. We theorize how a symbiotic relationship between organizations and communities can be achieved by nurturing various forms of capital flow between organizations and communities as well as creating virtuous feedback loops within each other’s capital creation systems.

Open Communities And Formal Organizations: A Symbiosis View, Tanner Skousen, Hani Safadi, Richard Watson

Faculty Publications

How can formal organizations and open communities engage in mutually beneficial relationships? We develop a framework that explains how an open community’s engagement with a formal organization can be mutually beneficial to both in the long-term. We theorize how a symbiotic relationship between open communities and formal organizations can be forged by nurturing various forms of capital flow between them as well as creating virtuous feedback loops within and across each other’s capital creation systems. The framework has implications for understanding innovation in ecosystems and networked economies.

Exploring Antecedents And Consequences Of Managerial Moral Stress, Justin B. Ames, James Gaskin, Bradley D. Goronson

Faculty Publications

The legitimacy of moral stress as a distinct form of general stress has long been debated in previous research. Moreover, individual-level antecedents of moral stress are yet to be tested among executives. This study investigates role identity saliency (by calculating the total saliency of roles and competition between roles) as an individual- level antecedent of managerial moral stress and turnover intent as a consequence of managerial moral stress among high-level strategic decision makers in organisations. We also analyse the moderating effect of moral attentiveness in these relationships. Survey data were collected from 264 strategic decision makers from small to large …

Team Design Thinking, Product Innovativeness, And The Moderating Role Of Problem Unfamiliarity, Varun Nagaraj, Nicholas Berente, Kalle Lyytinen, James Gaskin

Faculty Publications

Team design thinking in new product development (NPD) refers to a set of design-oriented principles that can be embedded in the everyday routines of NPD teams. We theorize that team design thinking enables NPD teams to develop more innovative products––products that are useful and novel––by reducing the routine and cognition-based inertia that constrains the team’s innovativeness. Through a study of 247 NPD projects, we investigate the relationships between team design thinking, product utility, and product novelty. Further, we also explore whether the team’s unfamiliarity with product contexts influences these relationships. Findings show that team design thinking is positively associated with …

Cognitive Patterns Of Information Addiction, Rayman Meservy

Journal of Undergraduate Research

As suggested by the title, this project focused on understanding the Cognitive Patterns of Information Addiction. Throughout the course of the project we have learned quite a bit about this concept and have refined our narrow focus on addiction to a more broad focus on understanding the cognitive patterns associated with information processing of social media. While we have made certain discoveries, this project has really just laid the initial ground work for this research stream. Students have been instrumental in creating experimental instruments, conducting literature reviews, designing experiments, and collecting data. We have presented these ideas at some of …

The Relationship Between Perceived Stress And Problematic Social Networking Site Use Among Chinese College Students, Xiang-Ling Hou, Hai-Zhen Wang, Tian-Qiang Hu, Douglas A. Gentile, James Gaskin, Jin-Liang Wang

Faculty Publications

Background and aims: Perceived stress has been regarded as a risk factor for problematic social networking site (SNS) use, yet little is known about the underlying processes whereby confounding variables may mediate or moderate this relationship. To answer this question, this study examined whether depression and anxiety mediated the relationship between perceived stress and problematic SNS use, and whether these mediating processes were moderated by psychological resilience and social support. Methods: Participants were 641 Chinese college students who completed anonymous questionnaires measuring perceived stress, depression/anxiety, psychological resilience, social support, and problematic SNS use. Results: The results showed that (a) depression/anxiety …

Characterizing Conceptual Modeling Research, Lois M. L. Delcambre, Stephen W. Liddle, Oscar Pastor, Veda C. Storey

Faculty Publications

The field of conceptual modeling continues to evolve and be applied to important modeling problems in many domains. With a goal of articulating the breadth and depth of the field, our initial work focused on the many implicit and explicit definitions of conceptual modeling, resulting in the Characterizing Conceptual Modeling (CCM) framework. In this paper, we focus on conceptual modeling research, presenting a Characterizing Conceptual Model Research (CCMR) framework and a series of evaluations to assess the coverage and usability of CCMR, the utility and independence of the individual fields in the framework, and likelihood of consistent use.

The Fog Of Warnings: How Non-Essential Notifications Blur With Security Warnings, Anthony Vance, David Eargle, Jeffrey Jenkins, C. Brock Kirwan, Bonnie Brinton Anderson

Faculty Publications

Adherence to security warnings continues to be an important problem in information security. Although users may fail to heed a security warning for a variety of reasons, a major contributor is habituation, which is decreased response to repeated stimulation. However, the scope of this problem may actually be much broader than previously thought because of the neurobiological phenomenon of generalization. Whereas habituation describes a diminished response with repetitions of the same stimulus, generalization occurs when habituation to one stimulus carries over to other novel stimuli that are similar in appearance.

Generalization has important implications for the domains of usable security …

Understanding Unauthorized Access Using Fine-Grained Human-Computer Interaction Data, Michael D. Byrd, Jeffrey L. Jenkins, David Kim, Manasvi Kumar, Andrew W. Schwartz, Joseph S. Valacich, Parker A. Williams, Ryan T. Wright

Faculty Publications

Unauthorized Data Access (UDA) by an internal employee is a major threat to an organization. Regardless of whether the individuals engaged in UDA with malicious intent or not, real-time identification of UDA events and anomalous behaviors is extremely difficult. For example, various artificial intelligence methods for detecting insider threat UDA have become readily available; while useful, such methods rely on post hoc analysis of the past (e.g., unsupervised learning algorithms on access logs). This research-in-progress note reports on if the analysis of Human-Computer Interaction (HCI) behaviors, which have been empirically validated in various studies to reveal hidden cognitive state, can …

Cognitive Checkpoint: Emerging Technologies For Biometric-Enabled Watchlist Screening, Svetlana N. Yanushkevich, Kelly W. Sundberg, Nathan W. Twyman, Richard M. Guest, Vlad P. Shmerko

Faculty Publications

This paper revisits the problem of individual risk assessment in the layered security model. It contributes to the concept of balancing security and privacy via cognitive-centric machine called an ‘e-interviewer’. Cognitive checkpoint is a cyber-physical security frontier in masstransit hubs that provides an automated screening using all types of identity (attributed, biometric, and biographical) from both physical and virtual worlds. We investigate how the development of the next generation of watchlist for rapid screening impacts a sensitive balancing mechanism between security and privacy. We identify directions of such an impact, trends in watchlist technologies, and propose ways to mitigate the …

Theory Of Experiential Career Exploration Technology (Tecet): Increasing Cybersecurity Career Interest Through Playable Case Studies, Justin Scott Giboney, Derek L. Hansen, Tanner Johnson, Desiree Winters, Jason K. Mcdonald, Jonathan Balzotti, Elizabeth Bonsignore

Faculty Publications

There is a large demand to fill cybersecurity jobs. To alleviate this need, it is important to generate interest in cybersecurity as a career. One way to do this is through job shadowing and internships. Using design science principles, we have built and tested a playable case study (PCS) where participants can act out a virtual internship and learn relevant cybersecurity skills. We ran a study with students in introductory university courses where they played through a simulated internship at a penetration testing company called CyberMatics. In the study we showed that a PCS format helps students 1) better understand …

Using Fmri To Measure Stimulus Generalization Of Software Notification To Security Warnings, Brock Kirwan, Bonnie Anderson, David Eargle, Jeffrey Jenkins, Anthony Vance

Faculty Publications

This paper examines how habituation to frequent software notifications may carry over to infrequent security warnings. This general process— known as stimulus generalization or simply generalization—is a well-established phenomenon in neurobiology that has clear implications for information security. Because software user interface guidelines call for visual consistency, software notifications and security warnings have a similar look and feel. Consequently, through frequent exposure to notifications, people may become habituated to security warnings they have never seen before. The objective of this paper to propose an fMRI experimental design to measure the extent to which this occurs. We also propose testing security …

Optimizing Software Team Performance With Cultural Differences, Greg S. Anderson, Mark J. Keith, Conan C. Albrecht, Alex N. Spruill, Clayton Pettit

Faculty Publications

Software development is primarily a team task that requires a high degree of coordination among team members [1]. Prior research has indicated that the composition of team member traits such as personality and culture can influence the performance of software teams [2]. However, this line of research does not give practical guidance on how to build teams with personnel constraints. Some research has built teams by starting with personality [2]. However, cultural traits—which are also known to influence team performance—have not been examined in the same manner. This research, therefore, builds upon this stream by: 1) examining the effects of …

Student Retention In Information Systems Majors: The Role Of Creative Self-Efficacy, Peter Garrow, Greg Anderson, Mark J. Keith, Alexandra N. Spruill

Faculty Publications

At times the Information Systems (IS) major has suffered from declining enrollment. Also, STEM fields such as IS are known to suffer from a lack of gender diversity. This research focuses on why students drop out from IS programs and how to provide actionable feedback to improve student retention, particularly among female students. We use creative self-efficacy (CreaSE) as a theoretical lens to explain student retainment. In particular, as students have more confidence in their ability to solve business problems with IS solutions, they are more likely remain in IS courses. Students who sought help from their instructor and StackOverflow.com …

The Relationship Between Academic Stress And Adolescents’ Problematic Smartphone Usage, Ting-Ting Xu, Hai-Zhen Wang, Winny Fonseca, Marc A. Zimmerman, Detlef H. Rost, James Gaskin, Jin-Liang Wang

Faculty Publications

Background: Problematic smartphone usage among adolescents and young adults is a growing concern.

Objective: The purpose of this study was to investigate whether depressive symptoms mediate the relationship between academic stress and problematic smartphone usage, and, more importantly, whether problem-focused coping moderates the association between academic stress and depressive symptoms.

Method: The sample comprised of 316 middle school students (46.8% males, M¼13.74 years old, SD¼0.87) in Southwest China. The results showed that depressive symptoms mediated the association between academic stress and problematic smartphone usage.

Results: This indirect relationship was conditioned by the degree of problem-focused coping. Specifically, those with lower …

Research Opinion: A Storyteller’S Guide To Problem-Based Learning For Information Systems Management Education, David Michael Hull, Paul Benjamin Lowry, James Eric Gaskin, Kristijan Mirkovski

Faculty Publications

More than a decade ago, Lowry & Turner (2005) provided evidence-based recommendations regarding what students of information systems (IS) management education should learn and how should they learn it. Although their recommendations for how IS management should be taught remain valid, these recommendations need to be updated to account for recent advances in technologies that enable multimedia learning. Promoters of such technologies promise enhanced cognitive and behavioural outcomes, but this promise remains unreached, reflecting the underdeveloped literature of multimedia-enabled learning. To help attain this promise and rejuvenate the multimedia-learning literature, we offer a roadmap for new areas of research that …

Visual Storytelling For Improving The Comprehension And Utility In Disseminating Information Systems Research: Evidence From A Quasi-Experiment, Kristijan Mirkovski, James Gaskin, David Hull, Paul Benjamin Lowry

Faculty Publications

Since the start of human civilisation, storytelling has served as an effective medium for disseminating important knowledge within families, communities and organisations. We make a case for the use of visual storytelling, namely video stories, to supplement traditional scholarly articles in the Information Systems (IS) discipline, thereby exploring its potential to improve actual and perceived comprehension, perceived utility, satisfaction as well as intentions to cite, share and accept research. Drawing on cognitive learning theory, the cognitive theory of multimedia learning and the literature on deep processing, we develop our research model, which is based on the model by Jiang & …