Human Resources Management Commons^™

Patient Safety Culture And High Reliability Organizations, Jared D. Padgett

Walden Dissertations and Doctoral Studies

A 1999 evaluation of case studies performed by staff from the Institute of Medicine found that between 40,000 and 98,000 patients died from preventable errors, while 43,598 individuals died in car accidents that year. A 2011 report increased that estimate nearly 10 times. Widespread preventable patient harm still occurs despite an increase in healthcare regulations. High-reliability organization theory has contributed to improved safety and may potentially reverse this trend. This explorative single case study explored how the perceptions and experiences of nursing and respiratory staff affected the successful transition of a healthcare organization into a reliability-seeking organization. Fourteen participants from …

Follower Perceptions Deserve A Closer Look, Peter D. Harms, Seth M. Spain

P. D. Harms Publications

On the whole, we embrace the wisdom of Lord and Dinh’s suggestion that leadership researchers need to refocus our attention on the distinction between leadership perception and effectiveness. That said, we hope that the field can move one step further by recognizing the need to treat perceptual biases as more than systematic errors to be controlled for. As encoded in Lord and Dinh’s first two principles, followers are active participants in the construction of leadership phenomena, so the perceptual “baggage” that they bring into the leader–follower system is an important building block in that construction. We believe that by accounting …

Exploring Different Operationalizations Of Employee Engagement And Their Relationships With Workplace Stress And Burnout Among It Professionals In Community Hospitals, Paula E. Anthony-Mcmann

Human Resource Development Theses and Dissertations

This study suggested that the relationships between workplace stress, burnout and employee engagement depend on how the construct of employee engagement is actually measured. The study's hypotheses predicted negative relationships between employee engagement and workplace stress and further predicted that burnout would play a mediating role in those negative relationships. However, it was predicted that even similarly conceptualized measures of employee engagement would expose different relationships with these variables suggesting that the selection of employee engagement measurement instruments is vital both to understanding different aspects of the construct and to its operationalization in practice. Responding to a resurgence in scholarly …

Ua61/3 Faculty Handbook, 8th Edition, Wku College Of Health & Human Services

WKU Administration Documents

Faculty handbook created by and for WKU College of Health & Human Services faculty.

Online Communities Of Practice In The Contact Center Environment: Factors That Influence Participation, Jimmie Ray Black Jr.

Dissertations

Knowledge is a critical element of competitive advantage. More specifically, tribal knowledge developed by workers from on-the-job experiences is of significant value and is also one of the most difficult forms of knowledge to capture and leverage across the workforce. In an effort to capture, store, and share tribal knowledge, organizations have begun to adopt a concept of social learning known as communities of practice. However, low participation by community members in many organizations has resulted in mediocre results. This has been particularly evident in the contact center environment, which has its own unique culture and challenges. Without a solid …

Strategic Human Resources In Casino Operations: Revealing The Perceptions Of Casino Operators And Human Resource Leaders, Gary Burrus Jr.

Dissertations

The casino industry in America continues to grow. As the industry expands, the competition for revenue generation and market share increases. This requires the ability to differentiate from the competition and create competitive advantage, within a highly commoditized industry. In service of this need, capable gaming executives are necessary to design and execute the strategy required. Human resource (HR) leaders are not immune from this requirement. Human resource leaders are in an excellent position to create an HR strategy aligned with organizational strategy to capitalize on an employers’ workforce in support of differentiation and sustained competitive advantage.

Six research objectives …

Workforce Incentives That Increase The Efficiency Of Organizations' Workforce, Daniel G. Schoon

Honors Capstones

Capstone submitted as a graduation requirement for the BSU Honors Program.

Physical Ability Testing: A Review Of Court Cases 1992-2014, Joseph Westlin

Masters Theses & Specialist Projects

Selecting employees for hire and promotion is one of the most essential functions of an organization. Many companies that have positions which contain a physical component rely on physical ability testing as part of their selection procedure. The establishment of both the Civil Rights Act and the Americans with Disabilities Act (ADA) had a profound impact on the manner in which selection testing may legally be conducted (Gutman, Koppes, & Vodanovich, 2011). The current study sought to analyze court cases involving physical ability testing. Results revealed that pure ability tests did not significantly differ from work sample tests with regard …

Theresource, Georgia Southern University

Human Resources Newsletter

• Employee Engagement
• Personnel Action Form Training
• Management Training Series
• Eagle Experience
• Train-the-Trainer
• Classifying Compensation
• Cutting Through the Red Tape Series
• Tuition Assistance Program Deadlines
• Student Employment Week 2014
• Affordable Care Act
• Student Employee Of the Month
• EagleTemps
• Interviewing Mistakes to Avoid
• Workforce Planning
• Disney World
• MyHealth Coach
• Wellness

Training Creative Teams, Geoff G. Zoeckler Jr

Creativity and Change Leadership Graduate Student Master's Projects

This master’s project presents creative principles, frameworks, materials, and online methodologies for the development of a new or updated training program within a team environment. Inspiration for the project was sourced from creativity research papers, publicly available training guides, popular business books, and my personal experience co-leading the Global Citizen Leadership program in partnership with the Center for Creative Leadership at two universities in India. The tools and materials shared throughout the project were focused towards the personal development of facilitation and core skills for the 55 person staff at SEEK Company. Creativity principles of autonomy, team resource, and …

Emotional Intelligence In Nonprofit Hiring Practices: A New Criterion, Monica Shubert

Honors Theses

In the most basic sense of the concept, Emotional Intelligence (EI) is the level of ability to identify, understand, assess, and control the emotions of oneself, others, and groups. It is a concept that has received popular acclaim over the past three decades since the term was first coined. Much of the growing literature on EI is in managerial and organizational behavior fields. The primary goal of much of this literature is to determine the extent to which EI can affect workplace outcomes. Suggestions that EI has a significant impact on workplace success have led to increased interest on how …

Tipping, Technology And Lessons In Compensation Design, Kevin F. Hallock

Economics Faculty Publications

New technologies seem to be popping up everywhere to make it easier for customers to exercise their power to pay. From personal phone apps to iPad kiosks in restaurants to video screens in taxis, a tip amount is instantly calculated for you just choose the percent or level you wish to tip. All this technological assistance on tipping is also creating exciting, new data sources. Increasingly, labor economists and other social scientists are using such data sources to better understand how people respond to incentives and the resulting workplace implications. The tipping examples described in this article offer some interesting …

The Relationship Between Wellness Behavior Traits And Organizational Citizenship Behavior Traits, Vicki Yeager Brumfield

Dissertations

In difficult economic times a healthy employee that has consistently low absenteeism rates and who volunteers or takes on extra responsibilities at the workplace could be an asset for any business or organization. The personnel component is a significant area of expense for most businesses that includes costs related to salaries, insurance, and training. An effective and efficient employee impacts the morale, productivity, and the fiscal health of a workplace. The aim of the present study was to examine the pattern of relationships between organizational citizenship behavior and employee wellness behaviors. Data sets that consist of a combination of a …

A Model Of Hospitality Employee Engagement, Hee Jung Kang

UNLV Theses, Dissertations, Professional Papers, and Capstones

This study focuses on employee's state-like psychological resources by investigating individual and organizational antecedents to employee engagement and valued human resource outcomes. The purpose of this study was to develop and test a theoretical model that explains the interrelationships among six constructs and to explore the mediating effects of employee engagement. Structural Equation Modeling using AMOS (18.0) statistical software was used to test the full structural model (measurement and structural model) of the hypothesized relationships among the variables with a sample of hospitality employees. The findings supported all hypothesized relationships except the direct relationship between employee engagement and turnover intention. …

Intergroup Competition As A Double-Edged Sword: How Sex Composition Regulates The Effects Of Competition On Group Creativity, Marcus Baer, Abhijeet K. Vadera, Roger T. A. J. Leenders, Greg R. Oldham

Research Collection Lee Kong Chian School Of Business

Building on social role theory, we extend a contingency perspective on intergroup competition proposing that having groups compete against one another is stimulating to the creativity of groups composed largely or exclusively of men but detrimental to the creativity of groups composed largely or exclusively of women. We tested this idea in two separate studies: a laboratory experiment (Study 1) and a field study (Study 2). Study 1 showed that competition had the expected positive effects on the creativity of groups composed mostly or exclusively of men and produced the predicted negative effects on the creativity of groups composed of …

The Role Of Deferred Pay In Retaining Managerial Talent, Radhakrishnan Gopalan, Sheng Huang, Johan Maharjan

Research Collection Lee Kong Chian School Of Business

We examine the role of deferred vesting of stock and option grants in reducing executive turnover. To the extent an executive forfeits all unvested stock and option grants if she leaves the firm, deferred vesting will increase the cost (to the executive) of early exit. Using pay Duration proposed in Gopalan, et al., (forthcoming) as a measure of the length of managerial pay, we find that CEOs and non-CEO executives with longer pay Duration are less likely to leave the firm voluntarily. Employing the vesting of a large prior-year stock/option grant as an instrument for Duration, we find the effect …

Conceptualizing And Assessing Interpersonal Adaptability: Towards A Functional Framework, Tom Oliver, Filip Lievens

Research Collection Lee Kong Chian School Of Business

As a result of the increased frequency and complexity of interpersonal interactions in today’s workplaces, researchers and practitioners have emphasized the need for workers to be interpersonally adaptive (Griffi n, Neal, and Parker, 2007; Pulakos et al., 2000). Increasingly, to accomplish their work, workers need to interact effectively with others in the workplace. This is in part due to the predominance of service-oriented organizations in many economies (Zeithaml and Bitner, 1996). Workers in these organizations are required to spend a considerable part of their day engaging in social interactions and managing social relationships with customers (Schneider, 1994) and teams (Kozlowski …

Theory And Practice: A Historical Examination Of The Assumptions And Philosophy Of Human Resource Development, Matthew Wayne Gosney

Graduate Theses and Dissertations

The history of Human Resource Development (HRD) is the history of human organizational growth and development. A review of the history of western civilization, with particular focus on the Industrial Revolution to the modern era, demonstrates a distinct interaction between the predominant philosophy of the time, theory, and practice. A better understanding of seminal events in HRD's history thus provides insight into informing philosophies of HRD and the assumptions upon which current HRD theory and practice rest. Research was conducted to explore this interplay between philosophy, theory, and practice. The research was thematic and historical in nature, including the evaluation …

Risk Propensity And The Aviator Shortage, Timothy S. Seales

Honors Theses

This is an exploratory research study of the possible similarities in risk propensity between aviators and potential aviators and to determine the feasibility of using focused marketing strategies to increase the number of annually issued pilot certificates. This exploratory research was chosen for its significance in that there is a steady decline in the number of pilot certificates being issued annually (Blair, 2012), and there is also a dramatic increase in the number of airline pilots reaching the mandatory retirement age of 65 (Cary, 2012). The result of these two combined circumstances may cause an acute aviator shortage in the …

Matching Staff And Projects, Ruth E. Bryan

Library Presentations

No abstract provided.

Employers Need To Do More To Help Maintain Careers Of Employees With Babies, Leandra Preston-Sidler

UCF Forum

It’s amazing how quickly humans adapt to changing circumstances. A few months ago I wrote about how incredibly challenging my first month of life was with a newborn—what many refer to as “baby boot camp,” a perfect term since that’s exactly what it was like thrust into a completely new state of being where life is organized around one thing.

A Call To Leadership: The Awakening, Robin A. Roberts

Office of Diversity & Inclusion

A presentation given to student leaders at Bethune-Cookman University highlighting the transition from student to young professional.

Framing Identity & Change In The Experience Of Interns, Bryleigh Loughlin

Honors Theses

The definition and framing of identity in scholarly work often focuses how an individual conducts identity work in response to identity regulation in order to construct a coherent self. This study expands upon this framework by illuminating the ways that undergraduate interns frame what identity is and the consequences of their framing for their resulting identity construction (identity work). Based on in-depth qualitative interviews, this study demonstrates how participants either framed identity as a stable entity or fluid construct. This study encourages the exploration and discovery of the colloquial ways workers define and discuss identity, so that scholars can understand …

The Impact Of Managers’ Innovative Work Behavior On The Relationship Between Their Work Design And Performance: Evidence From Egyptair Holding Company, Tarek Mohamed Ali

Business Administration

The present research aims to examine the role of managers’ innovative work behavior (hereinafter IWB) in explaining the relationship between their work design (hereinafter WD) characteristics and work role performance (hereinafter WRP) at individual, teamwork and organizational levels.

The WRP conceptual models of (Griffin et al., 2007); WD model of (Morgeson & Humphrey, 2006); and IWB model of (Jong & Hartog 2010) had been integrated to achieve the research purpose. Data was collected about the managers’ WRP, IWB and WD through a structured questionnaire that conducted with a sample of 262 managers working at …

Preparing Adults With Autism Spectrum Disorders For Employment, Princess M. Cullum, Demetria Ennis-Cole

Online Journal for Workforce Education and Development

The work experiences and job histories of adults with ASD were examined to determine whether or not they corroborate findings in the literature. Incidences of ASD are on the rise, and children diagnosed with ASD will become adults who will need employment opportunities. Most employers are using a variety of technology tools to increase productivity, communicate, perform record-keeping tasks, save time and money, and conduct business. Individuals with ASD gravitate toward technology, and employment opportunities that capitalize on the use
technology may allow them to be productive in the
workplace. Semi-structured interviews using
open-ended questions reviewed and approved by
founders …

Leadership In Action: Leading, Learning, And Reflecting On A Career In Academic Libraries, Patricia A. Iannuzzi

Library Faculty Presentations

The library literature is rife with books and articles about leadership, much of it derived or applied from the research external to the library profession. Our professional literature is also rich with surveys about the qualities of leadership. This opening session provides a counterpoint to the theoretical, academic approach to the study of leadership in libraries. Based upon more than 30 years of experience, including positions ranging from library assistant to dean, Patricia Iannuzzi provides a practical approach to leadership roles for academic librarians on campus, in our profession, and within the higher education arena. In this personal reflection, Iannuzzi …

Improving Saasi’S Knowledge Management Practices, Ximeng Chen

MPA Capstone Projects 2006 - 2015

Binghamton University’s Student Affairs Assessment and Strategic Initiatives (SAASI) is facing a variety of problems related to knowledge management (KM). Regarding explicit knowledge, SAASI has no universal format for documenting the analysis process and professional staff and student workers have different skill sets. Meanwhile it receives documents from other departments within Student Affairs Division and those data require a significant amount of time for SAASI to spend on reformatting to make it useable. Regarding tacit knowledge, since many of the student positions are on year appointments, there is a great deal of turnover in the department. The turnover influences the …

Looking To Quit? Recruiting Community College Students Into An Online Smoking Cessation Study, Michael R. Dunn

MPA Capstone Projects 2006 - 2015

The Web-Assisted Tobacco Intervention (WATI), a research team from the University of Rochester, has been recruiting research subjects from community college campuses since 2012. Recruitment has proved to be difficult for the team and has slowed the progress of the research project. WATI is seeking to recruit community college students into a smoking cessation study. The WATI team relies upon the help of champions (representatives) at the participating community colleges to facilitate local recruitment efforts. This capstone project seeks to discover effective and ineffective recruitment methods which have been used by the champions at the participating community colleges.

Personal Web Use In The Workplace: Why Does It Persist In A Context Of Strict Security And Monitoring?, Andrea M. Polzer-Debruyne, Micheal T. Stratton, Gary Stark

Journal Articles

Over the last decade, Personal Web Use (PWU) in the workplace has received considerable attention. This study examined factors that both inhibit and encourage PWU behaviors. The context was a municipal government agency in the U.S. with strong policy and electronic restrictions on PWU. Our study builds on extant research byinvestigating both self-reported PWU (from an online survey of 116 users atthe agency) and objective reports fromthe agency’s electronic monitoring (EM) of PWU. Results of our hypothesis tests indicated that group norms,individual moral norms, and perceived time availability had an effect on PWU while boredom had no effect. Group norms …

Reciprocal Relationship Between Proactive Personality And Work Characteristics: A Latent Change Score Approach, Wen-Dong Li, Doris Fay, Michael Frese, Peter D. Harms, Xiang Yu Gao

P. D. Harms Publications

Previous proactivity research has predominantly assumed that proactive personality generates positive environmental changes in the workplace. Grounded in recent research on personality development from a broad interactionist theoretical approach, the present article investigates whether work characteristics, including job demands, job control, social support from supervisors and coworkers, and organizational constraints, change proactive personality over time and, more important, reciprocal relationships between proactive personality and work characteristics. Latent change score analyses based on longitudinal data collected in 3 waves across 3 years show that job demands and job control have positive lagged effects on increases in proactive personality. In addition, proactive …