Human Resources Management Commons^™

An Investigation Of The Antecedents And Consequences Of Individual-Level Customer Orientation: A Comprehensive Approach, Ceyhan Kilic

Theses and Dissertations in Business Administration

Customer orientation has been acknowledged by both practitioners and scholars as a critical element for the success of almost every business.

The primary objective of this research study is to respond to the previous research calls (e.g., Brown et al. 2002; Deshpande, Farley, and Webster 1993; O'Hare, Boles, and Johnston 1991) by investigating the antecedents and consequences of customer orientation at the individual level through a comprehensive structural model. The suggested model captures a comprehensive set of potential antecedents of customer orientation. The antecedents and consequences of customer orientation include organizational factors (i.e., organizational culture and market orientation), j ob-related …

In The Hands Of Employees, Dow Scott, Mark Reilly, John Andrzejewski

School of Business: Faculty Publications and Other Works

With the recent controversy surrounding employee ownership, one privately held company has held fast to the same rule for nearly 50 years: Keep it simple, and keep it in employees' hands.

Cultural Diversity's Impact On Firm Performance: The Moderating Influence Of Diversity Initiatives And Socialization Tactics, Amy Mcmillan-Capehart

Doctoral Dissertations

The primary purpose of this dissertation is to test the hypothesized relationships between cultural diversity and firm performance. Specifically, this dissertation examines whether or not socialization tactics and diversity initiatives moderate the relationship between diversity and firm performance. This dissertation uses ROA, ROE, and employee productivity in order to capture an accurate picture of firm performance.

My second purpose is to test competing hypotheses that are based on different theories. Theories relating to diversity suggest that there may be both positive and negative effects of a heterogeneous workforce. Therefore, it is necessary to isolate those instances in which diversity can …

Perceptions Vs Reality: A Longitudinal Experiment In Influence Judgment Performance, Monti L. Knode

Theses and Dissertations

Government reliance on computer-mediated information has transformed it from "enabler" to "target" which now demands the detection of manipulated and deceptive measures a primary security objective. As people are not inherently good performers at detecting deceptive communications, this study draws on interpersonal deception theory (Burgoon, 1986) and social cognitive theory (Bandura, 1986) to measure personal perceptions that influence decisions operationalized as the successful detection of a deceptive measure. Department of Defense personnel (N--119) participated in a longitudinal experiment that measured detection performance before and after training and feedback treatments. Self-efficacy and perceived training effectiveness emerged as dominant factors in predicting …

An Investigation Of Air Force Communities Of Practice: A Descriptive Study Of Evolution Through Assessment Of People, Process, And Technology Capabilities, Jason R. May

Theses and Dissertations

A variety of theories state that communities of practice (CoPs) "evolve" or "mature" through various stages over time. Such theories posit that each stage is characterized by different people, process, and technology attributes/capabilities that ultimately necessitate differing strategies for achieving effectiveness (Gongla and Rizzuto, 2001). A primary goal of AFMC/DRW, AFMC Electronic Learning (eLearning) Knowledge Management Integrated Project Team, and the office of the Air Force Chief Information Officer is to increase CoP participation and effectiveness. This descriptive, cross-sectional research, surveyed all CoP managers of all CoPs "hosted" by AFMC/DRW with a quantitative/qualitative, 86 question, 5-point Likert, survey. This research …

Text Manipulation Judgment Accuracy: An Exploratory Study, Randy S. Wardak

Theses and Dissertations

Deception aims to affect a decision-making process in a way that somehow benefits the deceiver. More knowledge is desired in the area of purely text-based scenarios. Thirty-seven graduate students at the Air Force Institute of Technology participated in an experiment in order to gain an initial understanding of how people determine whether text has been manipulated, and to identify specific areas that may be more closely investigated in future research. Excerpts were drawn from editions of a current-events newsletter that the participants receive on a weekly basis as part of their enrollment in the graduate program. Some of the excerpts …

Utility Assessment Of Specificity In Upward Feedback Instruments For Leadership Development, Theresa M. Wardak

Theses and Dissertations

Recently, organizations have been modifying performance appraisal systems to collect data from multiple sources to guide the development of supervisors. Upward feedback programs focus on development rather than appraisal by supplementing traditional downward feedback with subordinate feedback. The utility of two upward feedback instruments was assessed in this study; one is a commercially available instrument, the Leadership Practices Inventory (Posner & Kouzes, 1988) and the other is the recently developed, non-proprietary Upward Feedback Instrument (2002). The Upward Feedback Instrument was designed to measure leadership behaviors at a more specific level. It was thought that greater feedback specificity world lead to …

Developing A Leadership Commitments Inventory, Abigail L. White

Theses and Dissertations

Organizations have been modifying performance appraisal systems to collect data from multiple source to guide supervisor development. Multiple rater programs provide leaders with more than one source of feedback, and give them a more complete, and possibly more accurate picture of their performance, which can facilitate meaningful behavioral change. The purpose of this thesis was to develop and validate a Leadership Commitments Inventory (LCI) from a 360-degree feedback approach that reflected a six-factor leadership taxonomy composed of twelve distinct indices, Using successive content adequacy tests, 48 items were validated and the web-based LCI was administered to 278 participants. Internal consistency …

Performance Appraisal System In Filiz Gida, Bilgi Guner

Theses Digitization Project

This thesis focuses on evaluating the performance appraisal system of Filiz Gida, a small food processing company that is located in Turkey. Filiz Gida was established by Dogus Holding in Bolu, and currently employs 284 individuals. Filiz Gida is dedicated to fair and respectful treatment of all workers, offering voluntary benefits in housing programs, health care, education for worker's children, and professional child care services. The importance of quality in production at Filiz Gida is reflected by its receipt of ISO 9002 certification in 1994. In 2003 the Barilla Group, which is one of the giants in the pasta business, …

Performance Improvement Or Training : What Is The Difference?, Travis Kramer

Graduate Research Papers

The issue of training or performance improvement in the corporate workplace is of vital importance to trainers, instructional designers, and human resource development specialists. Recent research indicates a need to reach beyond training to performance improvement.

This review provides insight into how training was conducted in the past, focusing on training that was specific to the task, compared to how training is conducted today. Today's organizations focus on improving the performance of the organization's employees. The use of knowledge management systems has emerged in initiatives that seek to improve an organizations performance.

In the future, it is recommended that training …

The Existence Of Gender-Specific Promotion Standards In The U.S., Kathy Paulson Gjerde

Scholarship and Professional Work - Business

This paper is motivated by the claim that promotion probabilities are lower for women than men. Using data from the 1984 and 1989 National Longitudinal Youth Surveys, this paper tests this claim and two related hypotheses concerning training and ability. It is found that females are less likely to be promoted than males, and females receive less training than males. The relationship between promotion and gender varies across occupations, however, suggesting that the alleged glass ceiling faced by women and other minorities in the workplace is not uniform across all labor markets.

Employer Perceptions Of Work Flexibility: Role Of Skills And Wages In Job Performance, Raymond L. Raab, Pradeep Kotamraju, Maureen O'Brien

Journal of the Minnesota Academy of Science

A programming approach, data envelopment analysis (DEA), will sort and rank occupations on the basis of maximizing skills required and minimizing that occupation's wage resulting in a set of "hiring" efficiency scores. This procedure improves Borda rankings (rankings based on the average of rankings of the individual components), fixed weight, or subjective weighting schemes. In DEA, the linear programming weights or coefficients are explicitly chosen to maximize the discrimination between the skills and wages. A rank correlation between the efficiency scores and various work and demographic variables is performed. The results show a negative correlation between the wage rate and …

Rebuilding For Success: Using Failure To Succeed In The Workplace, Deborah A. Verderosa

Seton Hall University Dissertations and Theses (ETDs)

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Office Of Human Resources News - Fall 2001, Nova Southeastern University

Office of Human Resources News

No abstract provided.

A New Construct Of Is Performance Measurement: Consonance Approach, Michael Weldon Boyd

Doctoral Dissertations

The purpose of this research is to create a subjective measurement system that can assist in the successful creation of new information systems (IS). That entails moving from the commonly used objective measures of success (time and money constraints) to subjective measures (people's perceptions). Literature in the social perception area and goal congruence area has provided a basis for changing the measurement of success. Due to major differences in how people react to stimuli and perceived outcomes the objective measures must evolve to include subjective observations.

This research uses a questionnaire to gather data about the perceptions of the stakeholders …

Capturing The Policy That Air Force Raters Use When Writing Performance Appraisals On Junior Officers, Owen D. Stephens

Theses and Dissertations

This study examined the relationship between four dimensions of performance leadership, task performance, interpersonal facilitation, and job dedication and overall performance by junior officers in the Air Force. It was hypothesized that the four dimensions would have different relative importance to overall performance, ratee gender would have no effect on rating policy, and raters with greater experience would show greater rating consistency. Finally, it was hypothesized that the Conscientiousness factor of the International Personality Inventory Protocol and Positive and Negative Affectivity may be correlated with the relative importance of the four dimensions of performance and a rater leniency measure and …

Establishing A Career Development Plan For The System Support Manager, Noelia Mendoza

Theses and Dissertations

Career development plans are created to assist individuals in establishing their career objectives. The most commonly used career path model is the pyramid career model. It identifies the ideal job experiences, training, and education needed to reach career success. Although the model seems to provide everything needed to succeed, it fails to answer why the experiences identified are important. The answer to that question can be found in the competency model. This thesis looked at how the pyramid career model and competency model can be used to groom individuals. The variables that contribute to overall job performance and the competencies …

Ua35/1 Faculty Handbook, 16th Edition, Wku Provost

WKU Administration Documents

WKU faculty handbook designed to provide members of the faculty with general information about WKU, its history, philosophy, organization, policies and procedures, faculty responsibilities and benefits, and various services and facilities.

An Evaluation Of Fás's Excellence Through People Award, Antoinette Hogan

Theses

In 1997 FAS introduced the Excellence Through People Award, a human resource based quality standard. The main objective was to increase the level, relevance and quality of training being conducted in Ireland. It had become apparent that it was no longer sufficient to offer customers low cost products to try to gain advantage over competitors. Customers were becoming more sophisticated, with more disposable income. Also, technological developments were constantly shortening product lifecycles. Thus, what companies required was for their employees to know in real time what their customers value and to know how to provide it for them. It has …

Professional Coaches Working In Branch Banking: Their Impact On Job Motivation And Sales Performance, Ann K. Gegelys

Seton Hall University Dissertations and Theses (ETDs)

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Oganizational Justice And Human Resource Management; By Robert Folger And Russel Cropanzano, New Delhi: Sage Publications, 1998, R C Sekhar

IIMB Management Review

No abstract provided.

Evaluating Employee Performance: Insights From The Churches In Revelation 2-3, Gregory A. Smith

Faculty Publications and Presentations

One of the most significant biblical passages bearing on the issue of evaluation is Revelation 2-3, where the risen Christ assesses the spiritual performance of the churches of Asia. It is the purpose of this article to discuss four principles of evaluation that are clearly visible in Christ’s letters to these churches.

• Effective evaluation is based on accurate information

• Effective evaluation recognizes both positive and negative performance

• Effective evaluation increases awareness of accountability

• Effective evaluation provides incentives for improved performance

Pastors and church administrators would do well to observe these guidelines when assessing their subordinates’ performance.

Does The Travel Industry Strive To Serve Its Female Customers? A Closer Look At The Changing Nature Of Female Business Travelers, Laura A. Clark

Seton Hall University Dissertations and Theses (ETDs)

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The Development Of A Performance Appraisal System For True-Value Hardware, Dave M. Skelek

Theses, Dissertations and Capstones

A developmental performance appraisal system was designed, implemented, and evaluated for TRUE- VALUE HARDWARE. The developmental performance appraisal system was designed to clarify job expectations and job-related tasks for each employee's job and to provide employees with developmental job performance feedback. With employee and management input, the five performance dimensions on which the employees would be rated were determined. The 5 performance dimensions evaluated were customer service, quality, judgment/problem solving, team work and collaboration, and work management. The evaluative standards and rating scale anchors were communicated to employees and direct observation of employee work behaviors occurred over a 6-month time …

Enabling Excellence, N Raghunath

IIMB Management Review

Mohan Kumar, Managing Director of Motorola India Electronics (MIEL), a subsidiary of the telecom software giant Motorola, speaks on the focus of the new vision of MIEL, his business ideas for bringing profitable growth, the challenges he faces as CEO of a company managing software professionals and the responsibility of striking a balance between individual and organisational goals. Speaking about the six-sigma initiative and the enforcement of quality standards in MIEL, he reviews the progress based on the two steps he initiated - creating awareness and motivation among his people and making them see the necessity for change and self …

Office Of Human Resources News - Summer 1999, Nova Southeastern University

Office of Human Resources News

No abstract provided.

Ua25/2 Connections, Wku Human Resources

WKU Administration Documents

Newsletter created by WKU Human Resources for the faculty and staff of WKU regarding personnel issues and benefits.

The Effects Of An Organizational Communication Intervention On Job Satisfaction In A Public Health Organization, Ann Kathleen Riley

All Master's Theses

The purpose of this study was to determine the effects of an organizational communication intervention on job satisfaction levels. Nineteen employees of a rural public health department served as the subjects of the study. Archival data was reviewed based on a pre and postjob satisfaction questionnaire administered to subjects in relation to a communication intervention. It was hypothesized that job satisfaction levels would increase as a result of an organizational communication intervention. Results of an independent !-test analysis for overall pre and postjob satisfaction scores did not support this hypothesis. Implications of the study and recommendations for future research are …

Reinforce For Performance: The Need To Go Beyond Pay And Even Rewards, Fred Luthans, Alexander D. Stajkovic

Department of Management: Faculty Publications

Perhaps the most talked about, if not actually implemented. practical solution for making human resources more productive is pay for performance. Yet many researchers and practitioners doubt the true effectiveness of this approach. To help solve this controversy. we suggest drawing from reinforcement theory and behavioral management. This approach can be used to explain the simple statements: You get what you reinforce. but you do not necessarily get what you pay for. We first critically review the traditional pay for performance practices and address the question of whether rewards. not reinforcers. do more harm than good. Next, we discuss the …

Ua25/2 Connections, Wku Human Resources

WKU Administration Documents

Newsletter created by WKU Human Resources for the faculty and staff of WKU regarding personnel issues and benefits.