Human Resources Management Commons^™

Minimizing The Impact Of Organizational Change On Volunteers At The American Red Cross, Megan Julie Connors

MPA Capstone Projects 2006 - 2015

In 2010, the South Central New York American Red Cross region underwent an organizational restructuring process. In particular, the changes that resulted from this process led to a decrease in volunteer satisfaction. This decrease in volunteer satisfaction is a significant problem for the American Red Cross given that volunteer compromise 96% of their workforce.

The Positive Impact Of Negative Feedback, Mark B. Richey

Theses and Dissertations

While feedback is an essential element of performance, there is little theory explaining the effects of negative feedback. Disagreement exists as to whether negative feedback is good or bad and this impacts its use. Fortunately, control theory provides scholars with an opportunity to better understand negative feedback and the conditions necessary to support its intended function. This study examined the relationship between negative feedback and task performance in a leadership development environment. This work asserts that performance is contingent on perceived feedback usefulness, such that the relationship is stronger when feedback usefulness is high and weaker when it is low. …

Architecture Based Workload Analysis Of Uas Multi-Aircraft Control: Implications Of Implementation On Mq-1b Predator, Jason D. Mcgrogan, Michael F. Schneider

Theses and Dissertations

An increased demand for use of Unmanned Aircraft Systems (UASs) without commensurate increases in pilot manpower has prompted proposals for simultaneous control of multiple aircraft by a single pilot or Multi-Aircraft Control (MAC). To understand the potential effects of MAC, an IMPRINT Pro, Multi-Resource Theory, pilot workload model was developed from pedigreed system architecture. Feedback from active UAS pilots was used to validate the model and establish a workload saturation threshold value of 60, above which pilots may experience performance degradation over extended periods of time. The model predicts that pilots experience low workload when operating one or two UASs …

Leadership Criteria Under Maximum Performance Conditions, Aaron J. Pauli

Theses and Dissertations

Since the seminal work investigating the relationship between typical and maximum performance by Sackett, Zedeck, and Fogli in 1988, there has been a marked increase in research in this area. Although much research has furthered the relationship between typical and maximum performance, none have attempted to identify which leadership effectiveness criteria are considered most important to an individual’s maximum performance, or assessment of one’s potential. Thus, this empirical study seeks to identify the leadership effectiveness criteria under maximum performance conditions as it relates to entry and middle level managers. Using an exploratory factor analysis, the results suggest an interesting comparison …

Do Major League Baseball Hitters Come Up Big In Their Contract Year?, Heather M. O'Neill, Matthew J. Hummel

Business and Economics Faculty Publications

In sports, especially baseball, there is a lot of talk about contract year performance. Beginning in spring training and continuing throughout the season, sports journalists and fans converse about how players in the last year of their contract will perform. Experts in the media, often ex-baseball players themselves, speculate contract year players will have break-out seasons in order to secure a better contract in upcoming contract negotiations. This leads to the question: do baseball players increase their effort and performance during their contract year to increase the value of their next contract?

A Tale Of Two Paradigms: The Impact Of Psychological Capital And Reinforcing Feedback On Problem Solving And Innovation, Fred Luthans, Carolyn M. Youssef, Shannon L. Rawski

Department of Management: Faculty Publications

This study drew from two distinct paradigms: the social cognitively based emerging field of positive organizational behavior or POB and the more established behaviorally based area of organizational behavior modification or OB Mod. The intent was to show that both can contribute to complex challenges facing today’s organizations. Using a quasi-experimental research design (N = 1,526 working adults), in general both the recently recognized core construct of psychological capital (representing POB) and reinforcing feedback (representing OB Mod), especially when partially mediated through a mastery-oriented mindset, were positively related to problem solving performance, reported innovation, and subsequent psychological capital. The implications …

A Tale Of Passion: Linking Job Passion And Cognitive Engagement To Employee Work Performance, Violet Ho, Sze-Sze Wong, Chay Hoon Lee

Management Faculty Publications

We propose a model of job passion that links two types of passion, harmonious and obsessive passion, to employees’ work performance, via the mediating mechanism of cognitive engagement (comprising attention and absorption). Results from a survey conducted with 509 employees from an insurance firm indicate that employees with harmonious passion performed better at work, and that this relationship was mediated primarily by cognitive absorption, that is, the intensity of focus and immersion experienced by the employees when working. However, even though obsessive passion was negatively related to cognitive attention (i.e., the amount of cognitive resources spent thinking about work), it …

Understanding The Effectiveness Of Performance Management Practices, Ross T. Johnston

Theses and Dissertations

Effective employee management is an essential element for achieving and sustaining a competitive advantage. Through a variety of performance management practices organizations can translate competitive strategies into individual performance expectations and transform employee potential into desired organizational outcomes. Despite the promise of robust performance management practices, a significant research gap exists between the scientific research in Organizational Behavior (OB) and the performance management practices espoused by the “practitioners.” The purpose of this thesis research is to explore a set of performance management practices as an initial step toward providing direct, empirical support for the linkages between performance management practices, the …

Cultural Diversity In The Hotel Industry: A Study Of Performance Management Systems, Deirdre O'Donovan

Theses

Recent years have seen a sharp increase in the numbers of people immigrating to Ireland, making Irish society much more culturally diverse than in previous decades. At present, there are approximately 420,000 migrants living in Ireland, of whom approximately 350,000 individuals are of an age to work (Central Statistics Office 2006). Consequently, Irish workforces are now more culturally diverse.

This thesis focuses on the implications of cultural diversity on performance management practices in a number of Irish hotels. Due to the large number of culturally diverse employees in the hospitality industry, the hotel sector was chosen as the focus of …

Application Of Ict Ii: The Impact Of Performance Management System On The Performance Of The Employees & The Organization, Arshad Siddiqui, Faryal Malik

International Conference on Information and Communication Technologies

The purpose of this paper is to examine the relationship between performance management system (PMS), employee's job satisfaction and thus, their commitment to the organization by working for its fate. If various characteristics of PMS that build commitment and satisfaction could be identified, then managers may be more capable of using PMS so as to yield positive results. Further, the study will also examine the impact of PMS on organizational effectiveness by enhancing personal performance using appropriate performance measures.

An Evaluation Of Interventions Designed To Impact Nurses : A Pilot Project, Pamela G. Bing Perry

Loma Linda University Electronic Theses, Dissertations & Projects

This pilot project was designed from a systems approach as defined within the field of marriage and family (MFT). Systems theory has been used successfully in examining and working with organizational relationships as exemplified in the work of Edwin H. Friedman. His contribution includes several books specifically developed for use in organizations; one that was tailored for religious groups; and another for managers (Friedman, 2007). While other MFT modalities have also been used effectively with organizations, the complexity of the influences operating within an organization most closely matches the systems approach. For this reason, this is the conceptual framework applied …

Stats Or Studs: Does It Pay To Be Good Looking? The Economic Impact Of Lookism, Lisle O'Neill

Business and Economics Honors Papers

“Beauty is in the eye of the beholder” is a phrase that exemplifies the subjectivity of attractiveness. In recent years, researchers in the fields of economics, sociology, and anaplasty have used symmetry analysis in an attempt to make beauty an objective issue. People characterized by greater facial symmetry, as defined by exhibiting balanced lateral proportions, are considered to be more attractive. Furthermore, labor economists, such as Hamermesh and Biddle (1994), suggest a wage premium for more attractive individuals, however, the measure of attractiveness was not based on symmetry. This study examines the effect of NFL quarterbacks' attractiveness on …

The Bad News And The Good News: The Long-Term Consequences Of Having Used An Alternative Work Schedule, Margaret Padgett, Lynn Harland, Steven B. Moser

Scholarship and Professional Work - Business

Research suggests that women who adopt alternative work arrangements may be viewed less favorably than women who work a regular schedule. This study examined whether those negative perceptions persist even after the woman returns to a regular schedule. One hundred twenty-five employed MBA students participated in an experimental study in which work schedule was manipulated. Participants reviewed a personnel file for a female employee who was either on a regular schedule or who had previously been on a reduced-workload schedule. They then completed a questionnaire assessing their perceptions of the target employee. Contrary to the authors' expectations, results revealed that …

The Cost And Benefits Of Upskilling The Irish Labour Force, Peter Daly

Theses

This study assesses the position of Irish businesses in relation to upskilling their workers in the globalised business environment. There is a scarce amount of data published on the implications for Irish businesses and their interaction state supports for upskilling the Irish labour-force.

This study has found that Irish businesses recognise that they now operate in a global market and that they believe that a strong third and vocational level of skills exist but work based skills must improve. Outsourcing parts of the business process is not considered a preferred option of skills replacement by Irish businesses but business networks …

An Analysis Of Competencies For Managing Science And Technology Programs, Sidney W. Goehring

Theses and Dissertations

The purpose of this research is to analyze competencies needed for successful program management of Research and Development (R&D) programs -- also known as Science and Technology (S&T) programs -- within the Department of Defense (DoD). Current competency models are in development for the DoD Acquisition, Technology, and Logistics (AT&L) functional areas. Using an interim competency model developed for the Program Manager career field comprised of 36 technical competencies and 27 professional competencies, the research compares competencies' criticality scores rated by traditional acquisition program managers (PMs) with those rated by S&T program managers. In 42 out of 63 instances (67%), …

Capability Ratios: Comparison And Interpretation Of Short-Term And Overall Indices, Frank Rudisill, Lewis A. Litteral

Management Faculty Publications

The ability of a process to satisfy customer requirements is frequently measured by capability indices. The use and interpretation of these capability indices are often times misguided and or misunderstood by those involved in this aspect of statistical process control. Those who monitor and control processes and/or make decisions based on the reported values of these indices need to have a clear understanding of indices that are reported by or to them. This paper addresses the particular indices of C_p and P_p which indicate the capability of the process based only on its variability and C_pk and …

Challenge Course Effectiveness: The Impact On Leadership Efficacy And Work Efficacy Among College Students, Theresa Odello, Eddie Hill, Edwin Gomez

Human Movement Studies & Special Education Faculty Publications

Challenge courses have become increasingly popular in recent years. Many groups are turning to half-day challenge courses due to time and financial constraints. Yet, few studies have quantified the benefits of a half-day course. The purpose of this study was to examine the effects of participation in a four-hour challenge course on leadership efficacy and work efficacy of college students. Pretest, posttest, and follow-up questionnaires were utilized. T-test analyses found that participating in a challenge course has a significant positive effect on increasing one’s leadership and work efficacy from pretest to posttest, after participation in a four-hour challenge course. This …

Impact Of Behavioral Performance Management In A Korean Application, Fred Luthans, Shanggeun Rhee, Brett C. Luthans, James B. Avey

Department of Management: Faculty Publications

Purpose – The purpose of this study is to examine whether the use of money, social recognition, and feedback have a similar impact on employee performance in the context of a modern Korean broadband internet service firm.

Design/methodology/approach – The study design was a quasi-field experiment (with control group). First, the leaders of this Korean firm were trained in behavioral performance management. Following the steps of organisational behavior modification (O.B. Mod.) they identified, measured, and analyzed critical performance behaviors and then intervened with the following reward incentives: money (n = 38), social recognition and caring attention (n = 41), and …

Research Of Customer Relationship Management (Crm) In A Logistics Company, Surui Fang

World Maritime University Dissertations

No abstract provided.

The Analysis Of Regional Logistics Capacity And Enterprise Performance-Bengbu And Bbca Group Analysis, Liang Liu

World Maritime University Dissertations

No abstract provided.

Research On Kpi Management Project Of The Finished Vehicle Logistics Business Enterprise, Wenxin Hao

World Maritime University Dissertations

No abstract provided.

A Study Of Activity-Based Cost Evaluation For The Performance Of Modern Shipbuilding Enterprise, Shuyu Wang

World Maritime University Dissertations

No abstract provided.

Study On Agile Service Oriented Shipping Companies In Container Terminal, Xin Zhao

World Maritime University Dissertations

No abstract provided.

The Impact Of Positive Reinforcement And Noncash Rewards: A Study Of How Its Implementation Can Affect An Employee's Level Of Motivation And Performance, Michael Benjamin Young

Master's Theses

The most powerful forms of motivation cost little or nothing at all. Though nominally effortless, the proper rewarding of excellent performers has become sorely underutilized. As a result, employees are feeling less appreciated and becoming more unmotivated. A review of the literature found three reverberating observations: it is a fallacy that money motivates; recognition, such as positive reinforcement and praise motivate; and tangible, low-cost, noncash rewards can motivate. The anecdotal data in this current research tends to support the salient findings provided by scholarly researchers. Additionally, this current research aims to illuminate the pressing need to make a more concentrated …

High Performance Individuals And How They Manage Their Personal Knowledge For Decision-Making: An Exploratory Study Of Us Air Force Leaders, Kenneth M. Ivey

Theses and Dissertations

The ability of Colonels, Generals, and Chiefs to effectively manage their personal knowledge may lead to better decisions; however, the Air Force does not have an understanding of how these high performance leaders manage their personal knowledge. This research used a multiple-case study methodology to explore how USAF leaders manage their personal knowledge when making routine and novel decisions. Viewing personal knowledge management as it related to sociotechnical theory provided the basis to determine how the need to accomplish the tasks associated with personal knowledge management impacted the people, technology, organizational structure, and the tasks associated with managing personal knowledge. …

The Effects Of Verbal Recognition On Work Performance And Intrinsic Motivation: Using Behavior Modification Techniques, Rodney Eric Chalmers

Theses Digitization Project

The effect of both public and private verbal recognition on intrinsic motivation and sales performance in fourteen restaurant waitstaff was evaluated using organizational behavior modification techniques. The hypothesis that public recognition would be more effective than private recognition in increasing intrinsic motivation and sales was not supported.

Group Performance In Military Scenarios Under Deceptive Conditions, Michael C. Hass

Theses and Dissertations

The goal of this research was to investigate how changes in modality (communication type) and external conditioning (warnings of player deception) relate to perceptions of deception and task difficulty and in turn how these perceptions relate to the final group game scores in a cooperative effort with conflicting goals. One hundred and eight participants were grouped into teams of three, given similar instructions but different goals, and asked to play a cooperative game called StrikeCOM that mimics the intelligence gathering needed to develop an air tasking order and subsequent air strike on three military targets. The analysis of the post-game …

An Exploration Of Cultural Factors Affecting Use Of Communities Of Practice, Peter L. Hinrichsen

Theses and Dissertations

On-line communities of practice are potentially powerful social learning networks that can improve organizational performance. Unfortunately, administrators of on-line communities of practice report that community members do not take full advantage of this potential. This study used Shaw and Tuggle's (2003) factors of knowledge management (KM) culture affecting organizational acceptance of a knowledge management initiative to explore this issue. It was hypothesized that respondents whose communities of practice possessed higher average community use per member would rate KM culture variables higher than respondents whose communities possessed a lower average community use. An analysis of survey data collected from Air Force …

An Experimental Investigation Of Productivity Stratification And Knowledge Transfer In An Electronically Mediated Environment, Jachin Sakamoto

Theses and Dissertations

The idea of anywhere and anytime learning is enticing from a military standpoint, given the high deployment rates in the current operational environment. Electronic-based learning is seen as an answer to this requirement. Currently there are many variations in electronic-based instructional media, and little has been done to determine which format or combination of formats is most conducive to facilitating knowledge transfer and learning. The research project explores, through the use of an experiment, three primary constructs of media richness, content flexibility, and forced engagement, in their relation to effectiveness or productivity in facilitating learning in the experimental participants. The …

Ua1d Arndt Stickles Personnel File, Wku Human Resources

WKU Administration Documents

Personnel file of Arndt Stickles, History department 1908-1954.