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Hospitality Administration and Management Commons™

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2021

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Articles 91 - 120 of 169

Full-Text Articles in Hospitality Administration and Management

Covid-19: A 'Perfect Storm' For The Hospitality Sector, Arthur Huang Jul 2021

Covid-19: A 'Perfect Storm' For The Hospitality Sector, Arthur Huang

Rosen Research Review

Fear of infection, strict stay-at-home-orders (SAHOs), and mandated business closures have all combined to severely disrupt supply and demand for many businesses. As a result, COVID-19 devastated the hospitality industry in a way unlike any other. Dr. Arthur Huang of the Rosen College of Hospitality Management and his colleagues assessed the effects of state and local intervention policies on the hospitality industry through the early stages of the COVID-19 pandemic.

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Preparing The Hospitality And Tourism Workforce For The Future Of Work, Arthur Huang Jul 2021

Preparing The Hospitality And Tourism Workforce For The Future Of Work, Arthur Huang

Rosen Research Review

The economic restructuring necessitated by the Covid-19 pandemic has ignited a fundamental transformation of the US workforce driven by powerful digital technologies. No sector has been hit harder than the hospitality and tourism industry (H&T), and no industry has more to gain from reinvention. H&T employs about 32% of the US labor force; however, workers’ wages, benefits, and career support are among the lowest of all industries. Moreover, research shows that numerous jobs in H&T are susceptible to automation due to advancements in artificial intelligence (AI). The fears related to job loss resulting from applying advanced technology, such as AI, …

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Rising From The Ashes Of Covid-19 Will Need A Sharp Focus On The Numbers, Manuel Rivera, Murat Kizildag, Robertico Croes Jul 2021

Rising From The Ashes Of Covid-19 Will Need A Sharp Focus On The Numbers, Manuel Rivera, Murat Kizildag, Robertico Croes

Rosen Research Review

If there is one sector that cannot move 'online', it is accommodation, and SLEs (small lodging establishments) have taken a merciless beating from COVID-19. Typically family-owned and managed, they have relatively high capital costs and overheads which means that even when revenues stop coming in, those liabilities still have to be met. This study by Dr. Manuel Rivera, Dr. Murat Kizildag, and Dr. Robertico Croes, of the Rosen College of Hospitality Management, shows how a detailed break-even analysis can inform a business’s strategy for survival within the important SLE sector.

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How Could Robots Improve The Customer Experience At A Theme Park, Ady Milman, Dr. Asli Tasci, Tingting Zhang Jul 2021

How Could Robots Improve The Customer Experience At A Theme Park, Ady Milman, Dr. Asli Tasci, Tingting Zhang

Rosen Research Review

Technology is moving fast, and accordingly, robots are being successfully integrated into several hospitality organizations to improve customer experiences. Theme parks could benefit from robots, to provide efficient and cost-effective services. Yet, there is a lack of research investigating customer perceptions of robots in theme parks. Dr. Ady Milman, Dr. Asli Tasci, and Dr. Tingting Zhang, from UCF Rosen College of Hospitality Management, conducted the first investigation into how certain robotic qualities influence customer’s perceptions of and loyalty to the theme park. Their research could inform the future integration of robot technology into theme parks.

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Managers From Hell In The Hospitality Industry, Fevzi Okumus Jul 2021

Managers From Hell In The Hospitality Industry, Fevzi Okumus

Rosen Research Review

The majority of employees are disaffected with their work and not engaged in their place of employment. This is a surprising but statistically validated fact revealed in a Gallup poll, and it has prompted Rosen College researchers to investigate how far it applies to hospitality. In what is thought to be the first study to look at the problem in the industry, research by Dr. Fevzi Okumus and his two former Ph.D. students reveal what hospitality employees have to say about "managers from Hell," and what this means for the sector.

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The Power Of E-Commerce In The Hotel Industry, Nan Hua, Wei Wei, Ahmet Ozturk Jul 2021

The Power Of E-Commerce In The Hotel Industry, Nan Hua, Wei Wei, Ahmet Ozturk

Rosen Research Review

With continuous developments in information technology leading to increasingly sophisticated and fickle customers, the hotel industry is under pressure to invest in e-commerce capabilities. But is it a worthwhile investment or are loyalty programs enough to drive profitable repeat visits? Dr. Nan Hua, Dr. Wei Wei, and Dr. Ahmet Ozturk from the Rosen College of Hospitality Management, University of Central Florida, investigate the synergy between e-commerce, customer loyalty programs, and hotel operating performance.

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Dick Pope Sr. Institute For Tourism Studies, Rosen College Of Hospitality Management Jul 2021

Dick Pope Sr. Institute For Tourism Studies, Rosen College Of Hospitality Management

Rosen Research Review

The Dick Pope Sr. Institute for Tourism Studies is based at at the University of Central Florida.

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Rosen College Hosts Five Important Journals In The Hospitality & Tourism Field, Rosen College Of Hospitality Management Jul 2021

Rosen College Hosts Five Important Journals In The Hospitality & Tourism Field, Rosen College Of Hospitality Management

Rosen Research Review

This page highlights five hospitality journals founded and/or edited by Rosen College of Hospitality Management faculty members.

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Rosen Library And Stars: Shining A Light On The Past And Illuminating The Future Of Hospitality & Tourism Industry Research, Susan Vernon-Devlin, Tim Bottorff Jul 2021

Rosen Library And Stars: Shining A Light On The Past And Illuminating The Future Of Hospitality & Tourism Industry Research, Susan Vernon-Devlin, Tim Bottorff

Rosen Research Review

The Rosen College Library's print and electronic collections are rich and tailored to the college’s unique programs and degrees, but that’s just the start of what makes it unique. From access to materials both old and new, to reference support for researchers, to partnerships with industry organizations, to conducive spaces for work and study, the Rosen College Library is an integral part of the Rosen College's research mission and success.

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Sustainability And Hospitality: People, Planet And Prosperity, Alan Fyall Jul 2021

Sustainability And Hospitality: People, Planet And Prosperity, Alan Fyall

Rosen Research Review

An interview with Jared Meyers, Chairman, Legacy Vacation Resorts, a Certified B Corporation, by Alan Fyall

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Going 'Above And Beyond' In Stressful Customer Interaction, Xiaoxiao Fu, Youcheng Wang Jul 2021

Going 'Above And Beyond' In Stressful Customer Interaction, Xiaoxiao Fu, Youcheng Wang

Rosen Research Review

Rosen College researchers Dr. Xiaoxiao Fu and Dr. Youcheng Wang, along with a collaborator, have undertaken vital research to identify critical factors which heighten employee stress within the hospitality industry. Their research focuses specifically on the stresses associated with 'boundary-spanning' roles, where an employee is required to meet the expectations of both the organization and the customer. The research team go beyond previous attempts at understanding stress, utilizing motivational and emotional theories to shed new light on the nuances of hospitality stress. They also identify stress-protective factors that managers can leverage to reduce the negative impact of stress and motivate …

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Assessing Telemedicine Outcomes With Hospitality Principles, Wei Wei, Yunying (Susan) Zhong Jul 2021

Assessing Telemedicine Outcomes With Hospitality Principles, Wei Wei, Yunying (Susan) Zhong

Rosen Research Review

Hospitality as a concept has relevance across many industries of service provision, including the health care sector. The COVID-19 pandemic has had a major impact on the way in which patients access health care from their service providers. In this study, Dr. Wei Wei and Dr. Yun Ying (Susan) Zhong build a predictive model outlining the most important factors in enabling patients to experience positive emotional outcomes during telemedicine encounters.

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Making Memories: A Consumer-Based Model Of Authenticity Applied To Living History Sites, Muhammet Kesgin, Babak Taheri, Rajendran S. Murthy, Juilee Decker, Martin Joseph Gannon Jul 2021

Making Memories: A Consumer-Based Model Of Authenticity Applied To Living History Sites, Muhammet Kesgin, Babak Taheri, Rajendran S. Murthy, Juilee Decker, Martin Joseph Gannon

Articles

Purpose: Underpinned by the consumer-based model of authenticity (CBA), this study investigated whether leisure involvement, object-based and existential authenticity, host sincerity, and engagement stimulate positive memorable visitor experiences in a distinctive commercial hospitality setting: a living history site. Methodology: Quantitative data were gathered from living history site visitors (n=1004), with partial least squares structural equation modelling used to test the hypothesized relationships. Findings: The results confirm the inclusion of the hypothesized relationships between leisure involvement, sincerity, and authenticity, relative to engagement and subsequent memorability. The findings suggest that engagement can be a predictor of positive memorable experience, contingent on CBA …

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An Exploratory Assessment Of Callings: The Importance Of Specialization, Christopher Paul Cain, Lisa Nicole Cain, James A. Busser, Hee Jung Kang Jul 2021

An Exploratory Assessment Of Callings: The Importance Of Specialization, Christopher Paul Cain, Lisa Nicole Cain, James A. Busser, Hee Jung Kang

Hospitality Faculty Research

Purpose This study sought to understand how having a calling influenced engagement, work–life balance and career satisfaction for Professional Golfers Association of America (PGA) and Golf Course Superintendent of America (GCSA) professionals. Design/methodology/approach A conceptual model was used to examine callings among golf course supervisors and its impact on their engagement, work–life balance and career satisfaction. This study also explored the moderation effect of employees’ generalized or specialized role on the calling–engagement relationship. Surveys were collected from a single golf management company and partial least squares structural equation modeling (PLS-SEM) was used for data analysis. Findings The results revealed significant …

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Cannabis Tourism In Humboldt County - Moving Forward, Shawn Reilly, Reed Switzer, Ara Pachmayer Jul 2021

Cannabis Tourism In Humboldt County - Moving Forward, Shawn Reilly, Reed Switzer, Ara Pachmayer

Recreation Tourism

There are a host of issues that may influence the growth of cannabis tourism including for example state and local regulations, resident opinions about cannabis tourism, adequate infrastructure to support tourists, and the fact that cannabis remains illegal federally (Lovelace, 2019). Three years after recreational cannabis sales started in California, this report explores cannabis tourism as an industry in Humboldt County, California. This study involved personal interviews with seven individuals including tourism officials, tour guides, local business owners and entrepreneurs. Multiple topics related to cannabis tourism were explored during the interviews, including for example changes in tourists and tourism visits, …

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Sustainable Tourism Challenges: Change Management - Teton County, Katelyn Larrabee, Jonathon Day Jul 2021

Sustainable Tourism Challenges: Change Management - Teton County, Katelyn Larrabee, Jonathon Day

Tourism Insights

This report examines Teton County's change management activities in support of sustainable tourism.

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Sustainable Tourism Challenges: Systems Change - Slovenia Tourism's Green Scheme, Hannah Bromm, Jonathon Day Jul 2021

Sustainable Tourism Challenges: Systems Change - Slovenia Tourism's Green Scheme, Hannah Bromm, Jonathon Day

Tourism Insights

The report addresses ways that Slovenia has encouraged the adoption of sustainable tourism practices

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Sustainable Tourism Challenges: Getting Started - Sustainable Supply Change Management, Jonathon Day Jul 2021

Sustainable Tourism Challenges: Getting Started - Sustainable Supply Change Management, Jonathon Day

Tourism Insights

Introduction to sustainable supply chain management in tourism.

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Effects Of Information Exposure, Emotions, And Self-Efficacy On Risk Perception And Travel Intention During The Covid-19 Pandemic, Chunsheng Jin Jul 2021

Effects Of Information Exposure, Emotions, And Self-Efficacy On Risk Perception And Travel Intention During The Covid-19 Pandemic, Chunsheng Jin

Theses and Dissertations

Living in the information age, people acquire knowledge from various sources. These resources can play key roles in individuals’ perceptions during disease outbreaks. Especially amid COVID-19, risk perceptions are critical in determining individuals’ behavioral intentions. Researchers have investigated risk perceptions related to numerous diseases (e.g., swine flu, severe acute respiratory syndrome, Middle East respiratory syndrome, the Zika virus, and Ebola). However, few tourism studies have focused on health risks. Different from the above-mentioned illnesses, the relatively new virus of COVID-19 could have unique effects on individuals’ risk perceptions and behavioral intentions; the disease has been spreading worldwide for more than …

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Factors Affecting Hotel Interns' Satisfaction With Internship Experience And Career Intention In China, Hua Qu, Xi Y. Leung, Songshan (Sam) Huang, Jiamin He Jun 2021

Factors Affecting Hotel Interns' Satisfaction With Internship Experience And Career Intention In China, Hua Qu, Xi Y. Leung, Songshan (Sam) Huang, Jiamin He

Research outputs 2014 to 2021

Hotel interns' satisfaction with the internship may play a significant role in determining their intention to develop a career in the hospitality industry. Factors that affect hotel interns' satisfaction and career intention are thus important to be identified in linking hospitality education to industry human resource needs. This study aims to identify the key factors that affect job satisfaction and career intention of hotel interns in China. Data were collected through a survey on hospitality management students in three Chinese universities. Factor analysis identified seven factors that influence students' satisfaction with internship experience and their career intention; these include internship …

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School Of Culinary Arts & Food Technology - Summer Newsletter 2021, James Murphy Jun 2021

School Of Culinary Arts & Food Technology - Summer Newsletter 2021, James Murphy

Other resources

The School of Culinary Arts and Food Technology, TU Dublin, Summer Newsletter captured the many events, research, awards, significant contributions, special civic, community and sustainability activities which the students and staff members of the school have successfully completed up to the Summer period of 2021. The successful completion of these activities would not be possible without the active and on-going support of the 'INSPIRED' friends of Culinary Arts (school supporters) and our school's industry association supporters. We thank you all, consider getting involved in our New Campus (Central Quad, Grangegorman, Dublin 7).

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Impact Of Covid-19 On The Hospitality Industry And Implication For Operations And Asset Management, A. J. Singh, Bing Wang Jun 2021

Impact Of Covid-19 On The Hospitality Industry And Implication For Operations And Asset Management, A. J. Singh, Bing Wang

Hospitality and Tourism Management Faculty Publications

Among all real estate asset types, hospitality real estate assets, together with retail, have witnessed the most disruption from the COVID-19 pandemic. As one of the most service-intensive real estate asset types, the risks facing hospitality real estate underscore potential cascading damages to and fragilities of the global physical landscape. This article focuses on the impact of COVID 19 and ongoing adaptation of the hospitality industry, with specific attention to the short- and long-term impacts of COVID-19 on its business operations and asset management strategies. Based on secondary data compilation and from academic and industry reports and content area experts, …

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The Analysis Of Japanese Consumers’ Purchasing Behaviour Towards Single-Use Plastic Packaging., Yui Setojima Jun 2021

The Analysis Of Japanese Consumers’ Purchasing Behaviour Towards Single-Use Plastic Packaging., Yui Setojima

Business ETD Collections

In recent years, the concept of sustainability has been put into the spotlight due to greater concern of environmental issues. Plastic pollution is one of serious sustainability issues which governments are rushing into making new regulations to deal with. The Japanese government is struggling to manage Japan’s heavy use of plastics and Japanese organizations are being asked to take positive actions towards reducing the use of plastic through media coverage and public pressure. However, plastic pollution requires huge efforts not only from governments but also organizations, whether large or small, and all individuals on Earth. This research aims to investigate …

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Did Covid Benefit Or Harm Horse Racing Wagering? A Comparison Of Trends, Thomas E. Lambert Jun 2021

Did Covid Benefit Or Harm Horse Racing Wagering? A Comparison Of Trends, Thomas E. Lambert

Faculty and Staff Scholarship

Different media accounts during the recent Covid-19 pandemic have mentioned an upswing in horse racing gambling thanks to a decline in other forms of wagering at casinos and with sports gambling. This paper examines gambling trends across the US before and during the pandemic for these forms in gambling as well as lotteries. Horse racing wagering did see an increase, but not as dramatically as one would expect.

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Sports Gaming, Casinos, And Horse Racing In New Jersey: The Record Before And During The Covid-19 Pandemic, Thomas E. Lambert Jun 2021

Sports Gaming, Casinos, And Horse Racing In New Jersey: The Record Before And During The Covid-19 Pandemic, Thomas E. Lambert

Faculty and Staff Scholarship

New Jersey was the first state to legalize sports gaming outside of Nevada after a landmark US Supreme Court decision in May 2018 struck down a federal law banning sports gambling in all other states and the District of Columbia (Liptak and Draper 2018). Some race tracks such as Monmouth Park race track began offering sports gambling as a way to bring back fans to parimutuel wagering which had been and still is in decline for several decades at tracks throughout the nation (Associated Press 2019). This brief paper examines trends in New Jersey on how sports gambling has grown …

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Divide And Conquer: A Hygienic, Efficient, And Reliable Assembly-Line For Housekeeping, Xiao Alison Chen, Rowan Wang, Jianghua Zhang Jun 2021

Divide And Conquer: A Hygienic, Efficient, And Reliable Assembly-Line For Housekeeping, Xiao Alison Chen, Rowan Wang, Jianghua Zhang

Research Collection Lee Kong Chian School Of Business

Problem definition: This work focuses on the hotel housekeeping process. In a field study, a possible channel of disease transmission between consecutive guests in hotel rooms is revealed. In order to prevent the transmission, an innovative assembly-line housekeeping method is developed. Academic/practical relevance: The transmission of infectious diseases during hotel stays (e.g., by touching unclean towels or bed linens) has been reported globally. Under the current COVID-19 pandemic, having contact with saliva or mucus left by an infected person could cause infection. The standard housekeeping process used by the majority of hotels leaves a channel for new towels and bed …

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A Critical Analysis Of Gender Inequality In The Chef Profession In Ireland, Mary Farrell May 2021

A Critical Analysis Of Gender Inequality In The Chef Profession In Ireland, Mary Farrell

Dissertations

As an original piece of research, this dissertation investigates the factors that contribute to gender inequality in the chef profession in Ireland. The aims of the study sought to establish the extent of gender inequality and the factors that contribute to it in the chef profession in Ireland. The first national gender inequality survey was designed to collect empirical and qualitative data of the chef profession. Joan Acker’s (1990) original theory of gendered organisations and Connell’s (1995) concept of hegemonic masculinity were employed to undertake a systematic gender analysis of the data emanating the survey. This analysis reveals, for the …

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Tu Dublin Impact - Culinary Masters Video Series, School Of Culinary Arts And Food Technology, Frank Cullen, Elaine Mahon May 2021

Tu Dublin Impact - Culinary Masters Video Series, School Of Culinary Arts And Food Technology, Frank Cullen, Elaine Mahon

Reports

This report describes the process involved in setting up a Culinary Video Masters Series of core and advanced skills for TU Dublin students made possible by the allocation of funds from the TU Dublin IMPACT Incubator Fund.

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Effects Of Retail Case Environment And Led Lighting Temperature On Color Of Ground Beef Patties, Mesa Kutz May 2021

Effects Of Retail Case Environment And Led Lighting Temperature On Color Of Ground Beef Patties, Mesa Kutz

Animal Science Undergraduate Honors Theses

The objective of this study was to explore different type of retail cases and case environments, primarily lighting, to quantify the impact on shelf life. Coarse ground 80:20 beef from a local retail establishment was acquired between 7 and 10 d from the box date and fine ground through a 9.5 mm grinder plate, and then formed into 150.25 g patties with an automatic patty forming machine. Each patty was then individually packaged in PVC-overwrap packages and randomly assigned to one of the four different treatments: open, multideck cases with 3000 K lighting (OPEN3000),open 3500 K lighting (OPEN3500),enclosed, …

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A Study On The Impact Of Social Media Marketing In The Event Industry: Executing A Marketing Plan, Adrian N. Bradley May 2021

A Study On The Impact Of Social Media Marketing In The Event Industry: Executing A Marketing Plan, Adrian N. Bradley

Human Nutrition and Hospitality Management Undergraduate Honors Theses

Marketing is a large part of growing one’s business or event. The objective of this study was to gain an understanding of how social media marketing increases brand loyalty, attendance, and engagement within current and potential guests over traditional event marketing methods. Through this study a data collection survey for the University of Arkansas’ Hospitality Management annual event Students Mastering the Art of Hospitality (SMASH) to gather information on the effectiveness of e social media marketing’s influence on their attendees. Unfortunately, due to a global pandemic SMASH was canceled and the researcher and honor’s committee thought it to be best …

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